METRO BOARD OF DIRECTORS PUBLIC SAFETY WORKING COMMITTEE MEETING JULY 23, :00 AM. consistent with Harris County Law Enforcement compensation.

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1 METRO BOARD OF DIRECTORS PUBLIC SAFETY WORKING COMMITTEE MEETING JULY 23, :00 AM 1. Public Comments Board Member ACTION ITEMS 2. Authorization for the President & CEO to adjust METRO Police compensation levels to be consistent with Harris County Law Enforcement compensation. T. Kelly BRIEFING ITEMS 3. HOV/HOT Lanes Monthly Report T. Kelly 4. Rail Fare Inspector Report T. Kelly 5. Monthly Report Crime and Safety Incidents V. Rodriguez 6. Background Investigation Process K. Kauffman 7. Staffing FTA Formula T. Kelly 8. Passenger Code of Conduct T. Kelly 9. Bus Camera Surveillance Systems A. Skabowski 10. Handheld Radios D. Mazoch

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4 MPD Proposed Salary Structure Effective September 7 th Source: Harris County Sheriff s Office Rank Grade Months of Service Proposed Salary Officer Ofc $ 43, Ofc $ 47, Ofc $ 50, Ofc $ 53, Ofc $ 56, Ofc $ 59, Ofc $ 63, Sergeant Sgt $ 67, Sgt $ 71, Sgt $ 74, Lieutenant Lt $ 77, Lt $ 80, Lt $ 83, Captain Cpt $ 87, Cpt $ 91, Cpt $ 96,470.00

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6 Breakdown of Proposed Adjustment Budgetary Impact $ 1,964,205 2

7 Rank Grade Months of Service Proposed Salary* Officer Sergeant Lieutenant Captain Ofc $ 43,118. Ofc $ 47,424 Ofc $ 50,773 Ofc $ 53,768 Ofc $ 56,493 Ofc $ 59,280 Ofc $ 63,436 Sgt $ 67,246 Sgt $ 71,282 Sgt $ 74,838 Lt $ 77,106 Lt $ 80,136 Lt $ 83,387 Cpt $ 87,568 Cpt $ 91,915 Cpt $ 96,470 *Harris County Sheriff s Office 3

8 *Harris County Sheriff s Office ** not included in proposal total 4

9 Grade Count Current Proposed* Variance Cpt3 2 $ 200,264 $ 212,724 $ 12,460 Lt 3 7 $ 541,340 $ 595,782 $ 54,442 Ofc 1 47 $ 2,777,213 $ 3,292,412 $ 515,199 Ofc 2 2 $ 103,658 $ 193,260 $ 24,322 Ofc 3 7 $ 358,474 $ 436,131 $ 80,237 Ofc 4 25 $ 1,241,655 $ 1,502,968 $ 205,745 Ofc 5 30 $ 1,394,197 $ 1,508,104 $ 220,673 Ofc 6 17 $ 742,433 $ 817,728 $ 75,295 Ofc 7 28 $ 1,010,000 $ 1,211,504 $ 201,504 Sgt 1 5 $ 359,025 $ 405,510 $ 46,485 Sgt 2 4 $ 256,904 $ 316,808 $ 59,904 Sgt 3 13 $ 822,374 $ 948,838 $ 126,464 Salary & Incentives 189 $ 10,121,316 $ 11,762,438 $ 1,629,620 FY15 Progressive Salary Adjustment $ 83,338 Fringe Benefits $ 239,727 Budgetary Impact $ 1,964,205 *Harris County Sheriff s Office 5

10 $16,000 $14,000 $12,000 $10,000 $8,000 $6,000 $4,000 $2,000 $- Cpt3 Lt 3 Ofc 1 Ofc 2 Ofc 3 Ofc 4 Ofc 5 Ofc 6 Ofc 7 Sgt 1 Sgt 2 Sgt 3 6

11 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: HOV/HOT lanes Monthly Report DEPARTMENT: Department of Public Safety PRESENTER: Timothy Kelly AGENDA DATE: SUMMARY: HOV/HOT Lane enforcement with breakdown of finable and warning citations for the previous month.

12 METRO Police Department HOV / HOT Citations Issued FY2014

13 HOV / HOT Citations Issued FY2014 Eastex Gulf North Northwest Southwest Grand Total October November December January February March April May June Total Note: Numbers are compiled based on violations written by MPD officers Total electronic dismissals for June were 2524 PAGE 1

14 HOV / HOT Citations Issued June 2014 AM & PM PM (3-7) AM (5-9) Monday Tuesday Wednesday Thursday Friday Note: Numbers are compiled based on violations written by MPD officers Total electronic dismissals for June were 2524 PAGE 2

15 HOV / HOT Enforcement Deployment June 2014 HOT / HOV Eastex Gulf North NW SW Weekday Note: (P) = Patrol Officer Officer Spotter Officer Spotter Officer Spotter Officer Spotter Officer Spotter am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm am P pm TOTALS PAGE 4

16 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: Rail Fare Inspector Report DEPARTMENT: Department of Public Safety PRESENTER: Timothy Kelly AGENDA DATE: SUMMARY: Fare enforcement and ambassador activity on the rail lines of the previous month.

17 METRO Police Department Rail Fare Inspection Report FY2014

18 Fare Inspectors Enforcement Report FY2014 June Goals Jun-14 Previous Month Change Percent Change FY14 YTD Fare Checks per CFI per shift - GOAL: % 2619 Platform Checks per CFI per shift - GOAL: % 160 LRV Checks per CFI per shift - GOAL: % 171 Q-Card Distribution % 1391 Performance Jun-14 Previous Month Change Percent Change FY14 YTD Fare Violation Fineable Ticket % 358 Fare Violation Warning Ticket % 129 Customer Edu Assists 8,864 19,147-10,283-54% 45,938 Reactive Activities 9,124 19, % 46,425 LRV Checks 16,542 18,238-1,696-9% 48,561 Platform Checks 8,864 13,887-5,023-36% 38,246 Fare Checks 143, ,931-11,027-7% 561,904 Proactive Activities 169, ,056-17,746-9% 648,711 Grand Total 178, ,364-17,614-14% Note: Fare Inspectors program was implemented in mid-january 2014 PAGE 1

19 Rail Officers Enforcement Report FY2014 June Goals Inspections % of Total Rail Ridership - GOAL: 10% Fare Inspections per Officer per Day - GOAL: 350 Platform Checks per Officer per Day - GOAL: 24 LRV Checks per Officer per Day - GOAL: 18 Customer Edu per Officer per Day - GOAL: 5 Performance Jun-14 Jun-14 Previous Month Change Percent Change FY14 YTD Avg Jun-13 29% 28% 0 1% % % % % % Previous Month Change Percent Change FY14 YTD Avg Jun-13 Fare Inspections 298, ,918 20,891 8% 220,500 97,516 Rail Total Ridership 1,035, ,321 40,929 4% 1,041, ,006 Rail Officers Inspections 149, ,310-7,933-5% 151,670 94,196 Fineable Citations for Fare Evasion % Warning Citations for Fare Evasion % Customer Education/Citizen Assist 9,694 8,633 1,061 12% 15,100 13,861 Platform Checks 21,026 23,613-2,587-11% 20,852 12,247 LRV Checks 15,079 14, % 13,241 6,917 HIT Device Checks 15,235 16,377-1,142-7% 7,460 2,238 Warrants Cleared (Felony) % 6 2 Warrants Cleared (Misd.) % Part I Crime on Board LRV Part I Crime on Rail Platform Rail Accidents % 5 5 PAGE 2

20 Fare Inspectors and Rail Officers Deployment FY2014 June Note: Fare Inspectors program was implemented in mid-january 2014 PAGE 3

21 Fare Inspectors and Rail Officers Future Southeast Line Deployment Note: Fare Inspectors program was implemented in mid-january 2014 PAGE 3

22 Fare Inspectors and Rail Officers Future East Line Deployment Note: Fare Inspectors program was implemented in mid-january 2014 PAGE 3

23 METRO Police Department Rail Fare Inspection Report FY2014

24 Fare Inspectors Enforcement Report FY2014 June Goals Note: Fare Inspectors program was implemented in mid-january 2014 Jun-14 Previous Month Change Percent Change FY14 YTD Fare Checks per CFI per shift - GOAL: % 2619 Platform Checks per CFI per shift - GOAL: % 160 LRV Checks per CFI per shift - GOAL: % 171 Q-Card Distribution % 1391 Performance Jun-14 Previous Month Change Percent Change FY14 YTD Fare Violation Fineable Ticket % 358 Fare Violation Warning Ticket % 129 Customer Edu Assists 8,864 19,147-10,283-54% 45,938 Reactive Activities 9,124 19, % 46,425 LRV Checks 16,542 18,238-1,696-9% 48,561 Platform Checks 8,864 13,887-5,023-36% 38,246 Fare Checks 143, ,931-11,027-7% 561,904 Proactive Activities 169, ,056-17,746-9% 648,711 Grand Total 178, ,364-17,614-14% PAGE 1

25 Rail Officers Enforcement Report FY June Goals Inspections % of Total Rail Ridership - GOAL: 10% Fare Inspections per Officer per Day - GOAL: 350 Platform Checks per Officer per Day - GOAL: 24 LRV Checks per Officer per Day - GOAL: 18 Customer Edu per Officer per Day - GOAL: 5 Performance Jun-14 Jun-14 Previous Month Change Percent Change FY14 YTD Avg Jun-13 29% 28% 0 1% % % % % % Previous Month Change Percent Change FY14 YTD Avg Jun-13 Fare Inspections 298, ,918 20,891 8% 220,500 97,516 Rail Total Ridership 1,035, ,321 40,929 4% 1,041, ,006 Rail Officers Inspections 149, ,310-7,933-5% 151,670 94,196 Fineable Citations for Fare Evasion % Warning Citations for Fare Evasion % Customer Education/Citizen Assist 9,694 8,633 1,061 12% 15,100 13,861 Platform Checks 21,026 23,613-2,587-11% 20,852 12,247 LRV Checks 15,079 14, % 13,241 6,917 HIT Device Checks 15,235 16,377-1,142-7% 7,460 2,238 Warrants Cleared (Felony) % 6 2 Warrants Cleared (Misd.) % Part I Crime on Board LRV Part I Crime on Rail Platform Rail Accidents % 5 5 PAGE 2

26 Fare Inspectors and Rail Officers Deployment FY2014 June Note: Fare Inspectors program was implemented in mid-january 2014 PAGE 3

27 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: Crime & Safety Incidents Monthly Report DEPARTMENT: Department of Public Safety PRESENTER: Timothy Kelly AGENDA DATE: SUMMARY: Overview of Crime and Safety issues affecting our METRO patrons on a monthly basis.

28 Crime FY14 Crime Report Part I Crime OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Homicide Forc. Rape Robbery Agg Assault Burglary Larc/Theft Auto Theft Arson TOTAL Part I Crimes Total OCT NOV DEC JAN FEB MAR APR MAY JUN Larc/Theft 40 Monthly Boardings Crimes per 100, Board Report Board Monthly Target (45) Board per 100,000 (.69) OCT NOV DEC JAN FEB MAR APR MAY JUN OCT NOV DEC JAN FEB MAR APR MAY JUN Robbery Agg Assault Burglary Auto Theft 1

29 FY14 Crime by Location Report Crime by Location Part I Crime OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Park & Ride Transit Center On Board Bus Bus Op. Facility Bus Shelter Bus Stop Facility On Board LRV LRV Platform HRT Construction Site METROLift TOTAL Bus Rail Parking Lot P&R/TC/Bus/Rail & Platform Monthly Target (28) OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Crime by Location OCT NOV DEC JAN FEB MAR APR MAY JUN Bus Rail Parking Lot 2 2

30 FY14 Crime by Location Report Crime by Location Part I Crime OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Park & Ride Transit Center On Board Bus Bus Op. Facility Bus Shelter Bus Stop Facility On Board LRV LRV Platform HRT Construction Site METROLift TOTAL Bus Rail Parking Lot P&R/TC/Bus/Rail & Platform Monthly Target (28) OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL Crime by Location OCT NOV DEC JAN FEB MAR APR MAY JUN Bus Rail Parking Lot 2 3

31 FY14 Part II Crime Report Part II Crime Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Total Assaults(C ontact,simple, Threat) Assault/C ontact/simple/domestic Violence C ity Ordinance Violation C onsumption on Metro Property Credit Card or Debit Card Abuse C riminal Mischief C riminal Trespass Del/Possession of C ontrolled Substance Disorderly C onduct Driving While Intoxicated/DUID Driving While License Suspended/Invalid Evading/ Resisting Arrest Failure To ID Self Failure To Obey P.O Fare Evasion Forgery/ Forged/Tamper/Govt Documents Gambling in Public Place Graffiti Harrassment (Other Assaults) Incedent Exposure Interfere With Public Duties/Transportation Kidnapping Loitering With Intent To C ommit Prostitution Minor in Possession of Alcoholic Beverage Minor in Possession of Tobacco Product New Traffic Panhandling/Solicitation of C ontributions Poss. C S Possession Of Dangerous Drug Possession of Drug Paraphernalia Possession of Marijuana Probation/Parole Violation Prohibited/Unlawful C arrying a Weapon Prostitution Public Intoxication (Arrest) Public Intoxication (Sobering C enter) Public Lewdness Runaway Stalking Tamper With Physical Evidence/ Gov't Doc Terroristic Threat ( Other Assaults) Warrants TOTAL

32 FY14 Part II Crime by Location Report Part II Crime By Location Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Grand Total Park & Ride Transit Center On Board Bus Bus Op. Facility Bus Shelter Bus Stop Non Transit Building (store,com.) Facility HOV Lane On Board LRV LRV Platform Rail Tracks Extra Job Traffic Stop Pedestrian Stop Along Rail, But Not System Along the Bus Route MetroLift Construction Site

33 METRO POLICE DEPARTMENT DIVISION GOALS FY14 Division Goals Report PATROL Jun-14 Status End of Line Checks per shift - GOAL: 4 12 Club Room Checks/Pull Outs per night shift only - GOAL: 3 5 BOF Round Table Meeting - GOAL: 100% 100% RAIL Jun-14 Status Inspections % of Total Rail Ridership - GOAL: 10% 29% Fare Inspection per Officer per shift - GOAL: Platform Checks per Officer per shift - GOAL: LRV Checks per Officer per shift - GOAL: Customer Edu per Officer per shift - GOAL: 5 23 FARE INSPECTORS Jun-14 Status Fare Checks per CFI per shift - GOAL: Platform Checks per CFI per shift - GOAL: LRV Checks per CFI per shift - GOAL: K-9 UNIT Jun-14 Status Platform sweeps per shift - GOAL: 4 5 Platform checks/taps per shift - GOAL: ARGO UNIT Jun-14 Status HOT Lanes open on time - GOAL: 100% 99.98% TRANSIT - CRU Jun-14 Status No. of Bus Rts Checked per month - GOAL: No. of LRV Checked per month - GOAL: TC/Bus Stop & Shelter Surveillance 63 Joint Division Deployments 0 Operational Plan 0 4 6

34 Safety Board Report- Bus Accidents 7

35 Safety Board Report-Rail Accidents 8

36 METRO Police Department 10 Year Comparison 9

37 Number 10 Years Comparison Citations Rail, Bus and Park & Ride 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5, Rail 2,847 4,518 5,282 4,630 4, ,675 9,319 6,171 3,399 Bus 30,780 27,692 24,199 20,378 15,626 26,728 39,552 22,923 12,155 15,134 Park & Ride

38 8,196 7,903 6,693 10,417 9,491 12,841 11,737 10,487 8,152 12,963 15,661 17,077 15,210 19,372 19,105 21,167 18,865 Number 25,453 28,271 36, Years Finable & Warning Citations Rail, Bus and Park & Ride 40,000 35,000 30,000 25,000 20,000 Finables Warnings 15,000 10,000 5,

39 3,270 4,638 4,305 6,419 6,333 6,937 6,891 7,475 9,022 11, Year HOV / HOT Citations

40 Total Part I Crime by Location P&R-TC-Bus-Rail Car, Platform and METROLift FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY

41 Part I Crime Report by Location P&R-TC-Bus-Rail Car, Platform and METROLift Monthly Target FY06 - FY10 (32) FY11 Present (28) Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Avg FY FY FY FY FY FY FY FY

42 Fiscal Year Fare Inspection Average Monthly Goal: FY06 FY10 (5% Goal) FY11 (8% Goal) FY12 Present (10% Goal) 18% 16% 18% 14% 16% 15% 12% 10% 11% 8% 10% 6% 8% 7% 7% 4% 2% 0% FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY

43 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: Background Investigation Process AGENDA DATE: DEPARTMENT: Human Resources PRESENTER: Karen Kauffman/Roland Manzano SUMMARY: We will present a briefing on METRO's process for conducting background investigations, including the new fingerprint-based background check process.

44 Background Investigations July 2014 Presented to the METRO Board People & Public Safety Committee by Karen Kauffman Vice President Human Resources

45 Background Investigations Prior to July 2012, the practice on background investigations was to go back the lifetime of individual July 2012 First written guideline on background investigations Performed on all employees, PSA s, and Interns by METRO Individual s identity, education, work experience, driving records, criminal history, full disclosure and civil court records and credit reports for fiduciary positions Public safety, property, safety of all in order to work at METRO MPD performs background investigations on police officers, dispatchers and fare inspectors 2

46 Background Investigations Criminal History Type, date, seriousness of the offense Frequency and number of offenses Job relatedness- related to the actual performance of the job being sought Age at the time of conviction Length and consistency of employment before and after offense Rehabilitation efforts Safety to the public and to METRO personnel and property 2

47 Benefits of Fingerprint-based background checks Offer greater degree of accuracy for comparison to criminal history record databases housed by state and federal law enforcement. Names can be faked, whereas fingerprints are much more difficult to counterfeit. Other personal characteristics may change, but fingerprints do not. Fingerprints offer an infallible means of personal identification. The Fingerprint Applicant Services of Texas (FAST) is the process of capturing fingerprints electronically by live scan machine. The electronic method can provide results within 72 hours or less. Agency notified of arrests, not just convictions, typically within 24 hours. 4

48 Texas State Statute Government Code Sec The state statute covering public transportation drivers limits our ability to obtain criminal history information from DPS to: (1) the driver of a public transportation vehicle; and (2) employed, licensed, or regulated by the political subdivision. 5

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51 GUIDELINE Page 1 of 5 Title BACKGROUND INVESTIGATION Approved By Raul Luzarraga, Vice President, Human Resources Effective Date: 07/20/12 Revision Date: Reference No. Revision No. PURPOSE: The purpose of this Guideline is to inform applicants, temporary employees, current employees, contractors, consultants and/or vendors of METRO s process in conducting background investigations, to ensure the safety of the public and safety of all in order to work at METRO. All METRO personnel and individuals who perform services on METRO property are required to have a completed background investigation conducted prior to beginning work with METRO. SCOPE: All METRO employees, applicants, consultants, contractors, vendors, temporaries (including individuals working under Personnel Services Agreements [ PSA s ] ), interns and volunteers that represent the Metropolitan Transit Authority who have been identified as performing functions similar to those of METRO employees, or working at a METRO location, are subject to all provisions of this policy. METRO reserves the right to check driving records and criminal records of any and all employees as part of this investigative process. PROVISIONS: A background investigation will confirm an individual s identity, education, work experience and references. The investigation includes an examination of public records to determine whether an applicant has any criminal matters that could render the individual unsuitable for working at METRO. In addition, civil court records and credit reports will be reviewed for employees holding positions deemed as executive, fiduciary in nature or positions of trust. All background investigations will be coordinated and monitored by the Talent Management Division of the Human Resources Department. Specific to applicants for METRO employment, PSA s, interns, and volunteers, third party investigative services will conduct background investigations into an individual s criminal, employment, U. S. Department of Transportation (DOT), and academic history, and other background information. The Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) requires police agencies to meet specific criteria when investigating law enforcement applicants. Therefore, the METRO Police Department will be responsible for conducting all necessary investigative practices for applicants for the position of police officer. These investigations will be conducted in full partnership with the Human Resources Department. In the event that a background check results in an adverse employment decision, the applicant will be notified in writing of the rejection and the redress process. Human Resources will coordinate with the Facilities Maintenance department and the respective departments to which contractor, consultant and /or vendor employees are assigned, to monitor and confirm that appropriate background investigations have been completed for access to METRO s property. It is the responsibility of Human Resources to review background checks, procedures and to make recommendations for employment actions based on the results. METRO 0113-E-1

52 GUIDELINE Page 2 of 5 Title BACKGROUND INVESTIGATION Effective Date: 07/20/12 Reference No. Revision Date: Revision No. Safety Sensitive Safety-sensitive positions are those positions whose duty is related to operating, maintaining, or controlling the movement of any transit revenue vehicle (even if not in revenue service), carrying firearms (by security personnel only), or operating any equipment for which a commercial driver license (CDL) is required. Applicants applying for positions identified by the Federal Transit Administration as safety sensitive (example: Light Rail Operators, Bus Operators, Mechanics, etc.) warrant particular consideration due to the special emphasis on public safety. Non-Safety Sensitive Criminal History Checks Non-safety sensitive positions are those positions at METRO that have not been identified as safety-sensitive by the FTA (Federal Transit Administration). For these positions, a background investigation will include: an individual s criminal, academic and employment history, and other background information as required (fiduciary). The results will be considered on a case-by-case basis which may include but not limited to: job relatedness, dates and periods of time (as explained below), and full disclosure. The type, date, seriousness of the offense, the frequency of violations, whether it is job related, as well as safety to the public and to METRO personnel and property, will all be considered on a case-by-case basis when evaluating a candidate's criminal history and the individual s suitability to work at METRO. Job-related means that a job requirement or criteria must be related to the actual performance of the particular job for which the candidate is being considered. Disqualifying Offenses Felonies All job-related felony convictions within the last ten years except as restricted by applicable federal, state and local laws. Misdemeanors The following job-related misdemeanor convictions within a period of seven (7) years except as restricted by applicable federal, state and local law: Arson Assault METRO 0113-E-1 (Continuation)

53 GUIDELINE Page 3 of 5 Title BACKGROUND INVESTIGATION Effective Date: 07/20/12 Reference No. Revision Date: Revision No. Hate crimes Battery Child endangerment or neglect Child abuse and neglect Criminal contempt Criminal conversion (Theft) Escape Sexual offenses Violation of probation Violation of protection order The following job-related misdemeanor convictions within a period of three (3) years except as restricted by applicable federal, state and local law: Criminal mischief Evading arrest Failure to stop Harassment (includes telephone) Hit and run collision Indecent exposure Injury to personal property Larceny Petty theft\possession of controlled drugs Possession of drug paraphernalia Possession of marijuana Possession of stolen goods Prostitution Purchasing alcoholic beverages for a child Resisting arrest Theft by check Trespassing Unlawful sales to minors (alcohol and tobacco) Vandalism Welfare violation code Time calculation Felony and misdemeanor convictions are calculated from the date of release from prison/jail system following incarceration. Where no time was served in jail or there was no incarceration, (i.e. deferred adjudication, community service), the calculation will be based on the record of completion from the court. METRO 0113-E-1 (Continuation) Pending Charges An individual charged with a disqualifying offense will not be hired at METRO while any

54 GUIDELINE Page 4 of 5 Title BACKGROUND INVESTIGATION Effective Date: 07/20/12 Reference No. Revision Date: Revision No. such charge is pending. The individual may re-apply and be considered for hire if exonerated of the charge[s]. Outstanding warrants An individual with an outstanding warrant for a disqualifying offense will not be hired with METRO until the warrant has been dismissed, if so, the individual may re-apply and be considered for employment with METRO. Sentencing An individual who is currently serving a sentence (i.e. probation, deferred adjudication, parole etc.) may not be considered until completion of sentencing. In making such an employment decision, METRO will take into consideration the job-relatedness, the nature and seriousness of the offense, and the length of time since it occurred. Failure to Disclose Any individual who fails to disclose any deferred adjudication, probation, felony and/or misdemeanor conviction[s] prior to the agency s submission of the individual s background information for the criminal record check may not work at METRO. Motor Vehicle Record (MVR) The following MVR check is required prior to the placement of any individual in a position that requires the operation of a METRO revenue or non-revenue vehicle on behalf of METRO: Disqualifying Criteria Invalid, suspended, or revoked drivers license Conviction of driving under the influence (DUI) or driving while intoxicated (DWI) within the preceding three (3) years 2 or more DUI or DWI convictions with no time limit. 3 or more moving violations within the last 3 years Any accumulation of suspensions of over 1 year in length within the last 3 years More than 2 accidents with indication of fault within the last 3 years More than 3 accidents without an indication of fault within the last 5 years Executive, Fiduciary and Positions of Trust Executive, Fiduciary and Positions of Trust are defined as: positions held by employees that issue METRO 0113-E-1 (Continuation)

55 GUIDELINE Page 5 of 5 Title BACKGROUND INVESTIGATION Effective Date: 07/20/12 Reference No. Revision Date: Revision No. checks, securities, account for supplies, materials, or property; authorize expenditures; approve, certify, sign or countersign checks, drafts, vouchers, orders or other documents providing for the paying or delivery of money, securities, supplies or other property. These positions also include: positions held by employees that maintain or audit accounts of money, checks, securities, time records, supplies, and property. Special attention with respect to background investigations will be given for applicants for positions involving Executive, Fiduciary and Positions of Trust. For the purposes of the background investigation, these applicants will be treated as applicants for non-safety sensitive positions, but the following is also included: 1. Civil court records for seven years prior to date of application 2. Current credit report for seven years prior to date of application As defined above, METRO may investigate the background based on items #1 and #2 of a current employee holding Executive, Fiduciary, or Positions of Trust on a for cause basis with the concurrence of the President and CEO. Record Keeping Documentation on the successful applicant s background investigation will become a part of the personnel file in the Human Resources Department and will be made available to the employee upon request. RELATED DOCUMENTS: DWI/DUI and Other Criminal Offenses Drug and Alcohol Policy for Safety Sensitive Employees EXCEPTIONS: None Record of Revisions Revision No. Date Reason for Revision Supersedes METRO 0113-E-1 (Continuation)

56 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: FTA staffing formula AGENDA DATE: DEPARTMENT: Department of Public Safety PRESENTER: Timothy Kelly SUMMARY: METRO Police department is using the FTA formula (Security Manpower Planning Model) to assist with determining the appropriate manpower that is needed in the department. The Security Manpower Planning Model is a flexible decision support tool created to enable transit security planners the ability to assess impacts of strategic decisions on resources and staffing. Based on the data inputted, the model identifies staffing levels and budgeting. The SMPM is can be used by any transit agency with existing or planned security resources, regardless of operating mode(s) or size. Further, the model can assist security planners in assessing impacts of various scenarios on resource and deployment strategies.

57 FTA SECURITY MANPOWER PLANNING MODEL METRO Police Department

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60 FTA VARIABILES Agency Resources In house police (no outside contracted agency) Work Schedule Hours/day Days/Week Time Unavailable for Field Work Vacation/Holiday/Sick/Disability/Reports Outside Resources Contracted Police Service Security Guards

61 These factors determine agency officer availability

62 North Extension

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64 BOARD BRIEFING SUMMARY SUBJECT: AGENDA ITEM #: Passenger Code of Conduct DEPARTMENT: Department of Public Safety PRESENTER: AGENDA DATE: SUMMARY: METRO Police will provide a brief update on their events to develop a customer code of conduct. This code of conduct is intended to: Provides clear expectations for customers using the system Provides METRO Police with additional options to handle problem customers Focus on Persons causing serious and/or repetitive issues creating safety concerns and disruption of service

65 Promoting our commitment to people and quality customer service

66 OVERVIEW Prompted by concerns from existing METRO customers Encouraged by METRO bus operator survey results Provides clear expectations for customers and employees Improve customer service and service delivery Provide a safe and comfortable environment for customers and employees 2

67 BENEFITS Promote and maintain safe/comfortable system Support proper use and protection of assets Promote proper and lawful conduct/behavior Ensure payment of fares (transit system more financially sustainable for the future) Endorses our commitment to our customers and employees Provides an additional option to engage with unruly customers 3

68 OFFENSE GUIDELINE Offense Period First Offense Second Offense Third Offense Fourth Offense Fifth Offense Suspension 24 Hours 30 Days 90 Days 180 Days Up to One Year Customers who feel that they have been unfairly cited can dispute their citation in front of the Suspension Appeal Panel. 4

69 VIOLATION PROCEDURE Notice of suspension shall be in writing and shall inform the person suspended of the cause and the period of the suspension Suspension notices may be issued by METRO Police Officers, and state the date it is effective The notice shall also advise the person of their right to appeal the decision and include a copy of the appeal procedure 5

70 DUE PROCESS Program Coordinator Department of Public Safety o Process suspensions, citations, appeals and issue notices to violators o Organize and schedule panel meetings Suspension Appeal Panel Comprised of Five Voting Members o Manager; Customer Service o Manager; Operations o Manager; Safety o Two Community Representatives Decisions by Suspension Appeal Panel are final 6

71 Code of Conduct Survey - Operators Conduct/Civility Uncivil conduct (spitting, urinating, indecency) Noise Loud music, profane language, electronic devices Safety remaining onboard after route completed, threat of assault Food, Drink, Alcohol, Drugs eating, drinking, electronic cigarettes Fares Refusal to pay fare, show fare media Weapons Carrying or possessing any weapons Animals Bringing animals other than service animals onboard Commercial Activity/Solicitation selling items or panhandling More than 70% of respondents agreed that these behaviors as described should be considered prohibited behaviors for our customers on METRO Transit Vehicles and at all stops, shelters and other facilities 7

72 NEXT STEP Finalize Code of Conduct Develop Violator Database Finalize and Review With METRO Legal Finalize and Review With District Attorney Finalize Police Forms & Training Educate Customers/Marketing Campaign Final Review & Approval from Board of Directors 8

73 QUESTIONS?? 9

74 Bus Camera Surveillance Systems Safety Committee July 2014

75 History FY07 METRO retrofitted 50 existing fixed route buses with camera systems to evaluate system performance, reliability and video quality Typical system configuration includes: 1 DVR 1 Operator controlled incident button 1 System status monitor 1 Dash monitor providing selective views 1 - Accelerometer 6 Interior view cameras 4 Exterior view cameras 4 Audio channels

76 History FY08 METRO retrofitted camera systems to an additional 17 fixed route buses including the Quickline fleet FY08 METRO new fixed route buses have camera system installed at OEM FY13 MetroLift vans have camera system installed at OEM. Typical MetroLift van system includes: 1 DVR 1 Operator controlled incident button 1 Accelerometer 2 Interior view cameras 1 Exterior view camera 1 Audio channel 1 System status monitor

77 History FY14 Metro new commuter buses have camera system installed at OEM. System configuration is similar to fixed route bus. Through FY14 METRO s bus and van camera equipped fleet will be as follows: Fleet Type Fleet Total Camera Equipped % Fleet Arboc % MetroLift % GreenLink % Fixed Route % Artic Bus % Commuter Bus % Totals %

78 Next Steps All future new bus procurements will include installation of a camera system As a result of planned new bus purchases, percentage of buses with camera systems will increase from 43% in FY14 to 89% by FY19 Fleet Type Fleet Total FY15 FY16 FY17 FY18 FY19 % Fleet Arboc % MetroLift % GreenLink % Fixed Route % Artic Bus % Commuter Bus % Totals % % Fleet 57% 66% 76% 84% 89%

79 Retrofit Option Camera systems can be effectively retrofitted into existing bus fleet Cost of system components and installation is estimated to be approximately $5000 per vehicle for van type units (Arboc) and $9000 per vehicle for fixed route and commuter buses Funding sources for this type of project are typically limited to local funding. Requests for Federal funding for this type of project usually is a low priority item. Estimated retrofit costs to achieve 100% fleet compliance by fiscal year is summarized on the following chart

80 Retrofit Cost Summary Fleet Type Fleet Total FY15 FY16 FY17 FY18 FY19 % Fleet Arboc % MetroLift % GreenLink % Fixed Route % Artic Bus % Commuter Bus % Totals % % Fleet 57% 66% 76% 84% 89% Retrofit Estimates Arboc Fleet $200,000 $200,000 $200,000 $200,000 $200,000 Fixed Route $2, $1,602,000 $747,000 $225,000 $0 Commuter $2,520,000 $2,250,000 $1,845,000 $1,440,000 $999,000 Totals $5,222,000 $4,052,000 $2,792,000 $1,865,000 $1,199,000

81 Options Achieve full fleet conversion through bus purchase / replacement program. This would occur by FY24 Retrofit 40 Arboc vans and 111 commuter buses to achieve full conversion by FY19. Estimated cost $1.2M. Costs to retrofit fleet earlier than FY19 is indicated on the previous chart.