Information for patients

Transcription

1 Milton Keynes District Nursing Service Information for patients Your team Team name:... District nurse:... Contact number:...

2 Our service values Our District Nursing Teams in Milton Keynes give support, advice and skilled quality nursing care to patients and their carers when a patient s care is best provided at home. We believe in treating everyone as an individual with care, confidentiality, privacy, compassion, respect and dignity. How are you referred to the service? We provide nursing care to adults who are temporarily or permanently housebound. We have an open system of referral. This means that you can refer yourself or, with your consent, somebody else can refer you, for example, a GP, practice nurse, family member, carer or the hospital. Once we have received your referral we will see if our service best fits your needs. If we do not feel we are the best service to meet your needs, we will advise you of a more appropriate service.

3 What can you expect from us? With your consent a member of the District Nursing Team will come to your home to see what your health needs are. We will talk with you about the right type of support you need to help you to continue to live independently within your own home whenever possible. No decision will be made about you without your direct involvement and consent. Once your care is complete we will discharge you or refer you to another service, for example, the practice nurse. What can the District Nursing Service offer you? We provide many specialist nursing skills including: Post-operative care Pressure ulcer prevention Leg ulcer and wound management Advice, management and support on continence issues Palliative and end of life care Assessing and ordering of equipment Facilitating hospital discharges Advice on medication and on leading a healthier lifestyle We would be happy to talk to you about any of these in more detail. We want every contact with you to count.

4 Why do we work with other services? By working closely with other community services, professionals and voluntary organisations, we will be able to support you fully at home. Some of the services we work with include: Community matrons Social services Continence nurse specialists Mental health services Age UK Willen Hospice Tissue viability nurses We will only ever involve other professionals and share information about you with your consent. If you are admitted to hospital while under our care, we may inform the hospital of the care you were receiving. This will make sure you can be discharged safely. Please let the nurse know if you would prefer us not to inform the hospital about your care. Visiting you at home As visitors to your home we will we will treat you as an individual and listen to your needs. We will be respectful, honest, open, trustworthy and polite. We will always show you our ID badge and if we forget to do so, it is ok to ask us to show it.

5 You can help us by: Notifying us if your circumstances change and you are able to attend a clinic or you GP practice. Providing us with clean hand-washing facilities. Not smoking whilst the nurses are visiting. Putting family pets away whilst the nurses are visiting. Notifying us if any of the equipment we have provided is faulty. Returning your notes to the district nurses once your treatment is complete and you have been discharged. Notifying us in advance, if for any reason you won t be at home for your planned visit. Please respect us; we re here to help you Our staff have the right to work safely, securely and free from abuse at all times. We reserve the right to use audio recording equipment to protect staff when necessary. For more information, please contact the Security Lead on Tell us, we re listening Our staff want to know how they are doing. Tell us what you think at and then we ll know what we have to do. If you have any concerns, please speak to the service manager in the first instance on

6 This document is also available in other languages, large print, Braille, and audio format upon request. Please Dokument ten jest na życzenie udostępniany także w innych wersjach językowych, w dużym druku, w alfabecie Braille a lub w formacie audio. Polish Tamil Urdu Farsi Šį dokumentą paprašius taip pat galima gauti kitomis kalbomis, dideliu šriftu, Brailio raštu ir garso juostoje. Prašome kreiptis el. Lithuanian Mediante solicitação, este documento encontra-se também disponível noutras línguas, num formato de impressão maior, em Braille e em áudio. Portuguese Este documento también está disponible y puede solicitarse en otros idiomas, letra grande, braille y formato de audio. Spanish Bengali Dokumentigaan waxaa xitaa lagu heli karaa luqado kale, daabacad far waa-wayn, farta indhoolaha (Braille) iyo hab dhegaysi ah markii la soo codsado. Somali Russian Central and North West London NHS Foundation Trust, Stephenson House, 75 Hampstead Road, London NW1 2PL. Tel: Central and North West London NHS Foundation Trust Ref: 0089_FEB2014 February 2014