Annual Report. Connections create a healthier community calendar inside! inlandhospital.org

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1 2017 Annual Report Connections create a healthier community 2018 calendar inside!

2 Grateful for Your Trust Caring for and serving our community, is our proud mission. We are grateful that your family has trusted the Inland family to provide skilled and compassionate healthcare since We are excited to present our progress report for 2017 our opportunity to share how we continue to deliver the highest level of care and service to you and the communities we serve. We are pleased to recognize the many partnerships and connections we have developed that enhance quality of life in our region. Throughout 2018, we will celebrate the 75th anniversary of our hospital s founding. It took dedication and commitment to establish the hospital. Today, we continue to honor that work by strengthening Inland and the services we offer. We are nationally recognized for quality thanks to our 700+ employees who are devoted to keeping you and your loved ones safe and well. Watch for more information about ways to join in our 75th celebration. We are thankful to all of you who have always been there for us. And, as members of EMHS, Inland and Lakewood will continue to be here for you striving to be better every day for the community that we proudly call home! Inland Hospital Board of Trustees Mike Phillips, Esq. Chair, Waterville 2 Lakewood Board of Directors William Bradfield, MD Sidney Catherine Kimball, DO Chief of Medical Staff, Waterville John D. Dalton, Inland Hospital President, Winslow Karlene Burrell-McRae Waterville John Marden Oakland Nicole Desjardins Augusta John D. Dalton, Inland Hospital Glenn Martin, Esq. President, Winslow Secretary, Hampden Tony Filer Treasurer, Bangor Tom Davis Vice Chair, Winslow C. Patrick Michaud, CPA Waterville Roland Knausenberger, MD Litchfield Tony Filer, Treasurer, Bangor P. James Nicholson, CPA Searsport Glenn Martin, Esq. Secretary, Hampden Christopher Gaunce Waterville Allan Rancourt Waterville Crystal Olsen Albion Beth Gibbs Winslow Suzanne Uhl-Melanson, CFP Winslow Daniel Pierce, DO Oakland Brian Gillis, DO Oakland Bryan Ward Lakewood Chair, Waterville David Preston, MD Vice Chair, China Village M. Michelle Hood, FACHE EMHS President and CEO, Bar Harbor Clarence Bickford Honorary Trustee, Winslow Bob St. Pierre Clinton Charles Gaunce Honorary Trustee, Waterville Bryan Ward, Esq. Chair, Waterville

3 Achieving better outcomes At Inland, we strive to be better every day. The hard-working and innovative spirit of the people that make up Inland is how we earned the prestigious Top Rural Hospital award for We are proud to be one of only 18 rural hospitals across the country to receive this national recognition for quality and safety by The Leapfrog Group, an independent hospital watchdog organization. Achieving an A in the Leapfrog Hospital Safety Grade program is also required for the Top Rural Hospital award. Inland has earned straight A s since the program was created in 2012 one of only 59 hospitals in the U.S. with straight A s! Lakewood, our continuing care center on the Inland campus, achieved 5-stars the best rating possible in the Centers for Medicare and Medicaid Services quality rating system. CMS created this rating system to help consumers compare nursing facilities. Thanks to our many generous donors for supporting events that help us enhance care at Inland and the home-like atmosphere at Lakewood. $61,000 was donated from Lakewood Continuing Care Center s May Day Auction. A special thanks to auctioneer extraordinaire, Marie Cormier, committee members, and the tireless fundraising efforts of Doug and Rita Sukeforth! Funds went toward vacations at the coast for residents and items to help improve quality of life, such as robotic cats and visits to the beauty parlor. $62,000 was raised at our twelfth annual Fall Pops Concert with the Portland Symphony Orchestra and soprano, Suzanne Nance, which benefitted services for women and infants at Inland. ie Cormier keforth with Mar Rita and Doug Su ction at the May Day Au Suzanne Nance w ith PSO at Inland Fall Pops Co ncert 3

4 Inland s Dedication to Women At Inland, we recognize the power of women in helping their families stay healthy and happy. We realize that to do so, women need to be at their healthiest. We re especially proud to help the women in our communities take better care of themselves and their families with the following innovations and enhanced services: The new Inland Women s Imaging Center, which offers the latest 3-D mammography and walk-in mammograms for busy women. The EMHS Center for Women s Health at Inland, a virtual center for easy access to health and wellness resources (emhswomenscenter.org/inland). A Community Health Navigator service that links patients to community resources for wellness, medical services, and life s challenges that can be barriers to good health. Tree of HOPE, a postpartum support group that offers a safe place to listen, talk, and learn. A Bone Health Clinic and urinary incontinence service that help women stay active as they age. LET S GO! Small Steps for a Healthy Pregnancy First 1000 Days program at Inland Women s Health Care. 20 years of Women s Wellness health fair, Central Maine s premier health event. To learn more about the health and community resources that matter to you, visit emhswomenscenter.org/inland. nced care at nnected to adva co re e w r, be Hospital. As an EMHS mem rvices at Acadia se th al he l ta EMMC and men 4

5 Our Connections to You sing student Carole as a nur in 1957 Carole w it h John D a at her 50 lton, Inland Pres id -year cele bration ent, By the numbers Carole connected with us all When Carole Boardman, RN, began her career as a nurse, she went to work in a dress, nylons, and a cap. Medical records were handwritten. Syringes were sterilized with fire, and iron lungs breathed for patients. Carole cared for her last patient at Inland Hospital last fall and retired after 60 years of nursing, 51 of those at Inland. During her career she has seen incredible changes, from technology and medical advancements to major shifts in patient care and the doctor-nurse dynamic. However, she says, some things remain the same these many decades after graduating from the Mercy Hospital School of Nursing. 116 community volunteers donated 10,367 hours to Inland and Lakewood The connection a nurse makes with a patient is still the foundation of care and influences the lives of patients and nurses alike. Carole tears up as she reflects on the thousands of patients she has cared for, getting to know many families well, and sharing in their lives. Carole was an excellent nurse, mentor, and role model one who cared deeply for patients and colleagues, truly living the Inland values of passion, respect, and integrity. It s no wonder her nickname at Inland was Mother Boardman. You have to love people, Carole says. There are going to be a lot of peaks and valleys as a nurse, and it has to come from your heart. Inland and our patients will always be a part of me. 359 medical providers 591 Inland employees 149 Lakewood employees 14 Primary & Specialty Care practices 5

6 Our Community Health Connections Working with our many community partners, Inland continues to make progress on our three-year Community Health Strategy, which includes plans for obesity prevention (physical activity and nutrition); substance abuse; mental health and depression; poverty and economic opportunity; healthy food access; and opioid harm reduction. See complete details in the Progress Report to our Community at. 1,218 people from 363 families joined us for our monthly LET S GO! Family Fun Series events in Inland partnered with 29 organizations to link families with local resources for staying active and eating healthy foods. Learn more about the LET S GO! Family Fun Series at LET S GO! Partners AOS 92 (Vassalboro, Waterville, Winslow) Alfond Youth Center Waterville Area Boys & Girls Club CeMeNEMBA Central Maine Ski Club Colby College Common Street Arts Decal Gymnastics Friends of Quarry Road Hannaford Hart to Hart Farm Healthy Northern Kennebec SNAP-Ed Kiwanis Club of Greater Waterville KMTrails KVCC - Community Quotes - Move More Kids MSAD 49 (Albion, Benton, Clinton, Fairfield) Redington-Fairview General Hospital RSU18 (Belgrade, China, Oakland, Rome, Sidney) Skowhegan Parks & Recreation Skowhegan RiverFest Snow Pond Community Music School Somerset Public Health Thomas College Town of Fairfield Waterville Creates! Waterville Library Winterberry Farm Waterville Parks & Recreation Waterville Pediatrics As a local gym teacher, I m happy that this program reinforces what we already believe in being active! - Tom Sheridan, Winslow I m a preschool teacher and Inland s Family Fun Series is a great resource. The healthy messages that promote eating more fruits and vegetables, limiting screen time, being active, and drinking more water are great! - Sara Bradley, Waterville As a grandma, I need to keep active and eat healthy just as my grandchildren do. Inland s Family Fun Series is a way for us to spend quality time together being active. We can t wait until the next event! - Pam Taylor, Waterville 6

7 Connecting with Partners Helps Us Do More... Together! Promoting quality of life in our community happens in many ways and we believe the more we get involved, the more we can help improve overall health and well-being. Our staff volunteer on boards and committees; and help at their churches, children s schools, and many other organizations. They re involved because it makes them feel good to give back and they see how meaningful their contributions are to the future of our community. Through our Community Benefit program, we granted more than $60,000 to 18 local nonprofits and 14 schools, after-school, and daycare programs in These grants helped organizations impact issues that affect quality of life, including obesity prevention, education, economic growth, and access to the arts Community Benefit Grant Partners nd as 211 Man with Nikki Dan Booth, vice president at Inla for 211Maine. Dan was er Busmanis, State Program Manag Lakewood Employee nd/ Inla the ing dur s der lea our one of ed more than $28,000. rais ich wh, United Way Campaign eer at the Waterville Food Michelle Coxen-Glover, volunt igerator that Inland s Bank stands near the new refr. The food bank served ded Community Benefit grant fun 1,703 people in s Community Benefit grant to Unity Barn Raisers used Inland Park in Unity. Community and expand the garden at Triplet d a place where local children Unity College volunteers create how it s grown. can taste their food and learn Alfond Youth Center Waterville Area Boys and Girls Club Central Maine Growth Council Essentials Closet Family Violence Project Healthy Northern Kennebec Hospice Volunteers of Waterville Kennebec Behavioral Health KVCAP Transportation KVCC Foundation Maine Children s Home for Little Wanderers Maine Farmland Trust-Veggies for All program Mid-Maine Homeless Shelter REM (Revitalizing the Energy in ME) Thomas College Unity Barn Raisers Waterville Food Bank Waterville Main Street Waterville Opera House Grants awarded to support LET S GO! in schools, after-school, and daycare programs Albert S. Hall School, Waterville Alfond Youth Center Before/After School Program, Waterville Belgrade Central School, Belgrade China Middle School, China China Primary School, China Educare, Waterville George J. Mitchell Before/After School Program, Waterville James H. Bean School, Sidney Messalonskee High School, Oakland Messalonskee Middle School, Oakland Ralph M. Atwood Primary School, Oakland Vassalboro Community School, Vassalboro Williams Elementary School, Oakland Winslow Elementary Before/After School Program 7

8 Non-profit Organization U.S. Postage Paid Waterville, ME Permit Kennedy Memorial Drive Waterville, ME RY O T C E R I D Inland Hospital Inland Family Care Main Number Madison/Skowhegan Emergency Department Oakland Community Health Navigator Unity The Birthing Center Waterville - 16 Concourse West Provider Finder Service Lakewood Continuing Care Center Main Number Inland Specialty Services Inland Diabetes & Nutrition Wellness Inland Foot and Ankle Inland Neurology Heart First Inland Orthopedics Heart First Cardiology Associates Inland Osteopathic Manipulative Medicine Heart First Diagnostics Marden Cardiac Rehab Center Inland RehabWorks Waterville, Unity, Madison, Champions Fitness Club Inland Medical Associates Inland Rheumatology Main Number Inland Women s Health Care Main Number Inland Surgical Associates with EMMC Urology Services Inland Wound Care EMMC Pediatric Specialty Care at Inland