Why Join Health First Medical Group?

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1 Why Join Health First Medical Group? At Health First Medical Group we are dedicated to our patients. We strive to help them find answers and support their needs to manage illness and stay healthy. Our team delivers exceptional quality care and supports our patients in both their emotional and health needs. We recognize the patient experience is not only when they are in our offices, but throughout their journey to a healthier person. An essential division of Health First s Integrated Delivery Network (IDN), Health First Medical Group provides community, specialty and hospital care. Our physicians work together to create seamless integrated care for our patients. With Health First Medical Group, you have the resources of a system with a team that supports your needs. What is an IDN? An IDN links care services and providers like our physicians, fitness centers, clinics, outpatient services, urgent care centers, hospitals and others into a unified system that shares information and resources to get people the right care at the right time for the right duration; no more, no less. Our goals for the IDN and for Brevard are lofty, but achievable. Health First s goal is to perform in the top 10% nationally in safety, quality of care, customer experience and cost efficiency. The measures we are using are objective and we compare ourselves to other health systems across the country. We will not be average. We will be exceptional. Who is Health First? Health First is a health care IDN located on Central Florida s east coast. We serve patients and their families, members, and clients from Brevard and Indian River Counties. As a notfor-profit IDN ahead of the current health care curve, Health First provides comprehensive services and care, spanning: Health Insurance: Medicare, Commercial, Individuals and Families Four Hospitals, including Birth Suites, a Mother/Baby Unit and a Level II Neonatal ICU Medical Group Prevention and Wellness Services Four Fitness Centers Diagnostic and Laboratory Services Aging Services Home Care and Hospice 1

2 At Health First, we provide high-quality, efficiently delivered care and by the year 2020, we intend to be performing consistently in the top 10 percent nationally in quality/no harm, stewardship and customer experience. These three areas are principle measures of key outcomes in health care. Our strategy for achievement includes the following elements: Continuos Quality Improvement Engagement First Dollar Risk Lean Culture Physician Network Sustainable Growth Foundational Facts: Stability Leadership Recognition Health First has a rich history and a bright future as a strong IDN. Our Board of Trustees consists of dedicated men and women with extraordinary talents, experience, and awards in many fields, including community service. The System Executive Leadership Team is comprised of exceptional individuals, many with long careers with prestigious healthcare organizations. The management team is matrixed with a system focus on quality, safety, customer experience, strategic growth and stewardship. The system employs approximately 7,800 associates. Among Health First s greatest strengths are the wide spectrum of services offered and the remarkable diversity and dedication of the highly skilled, compassionate professionals who provide them. A Brief History Health First s roots run deep in Brevard, dating back to 1937 when Brevard Hospital first opened in Melbourne with 27 beds. Now known as Health First s Holmes Regional Medical Center, the hospital is Brevard s largest with 514 beds. Health First s Cape Canaveral Hospital opened in 1962 with 44 beds and has since grown to 150 beds. Health First s Palm Bay Hospital opened in 1992 as a satellite of Holmes Regional with 60 beds and now has 152 beds. Health First was formed in August of 1995 when Holmes Regional Medical Center, Palm Bay Hospital, and Cape Canaveral Hospital joined together to create a not-for-profit Integrated Delivery Network and fulfill a common mission of improving the health of the community. Health First Health Plans launched in 1996 with commercial and Medicare plans. Health First Physicians opened its doors in 1995 and merged with another physician group, Melbourne Internal Medicine Associates (MIMA), in 2013 to form the largest medical group in Brevard County. Health First s Viera Hospital opened in 2011 with 84 inpatient rooms and the ability to expand. 2

3 Health Insurance Products Facilities Professionals Services Health First Health Plans opened in Brevard County in 1996 and expanded to Indian River County in We offer highly-rated health insurance plans with award-winning customer service: Group HMO, POS and High Deductible Plans Health First Health Plans operates the community s only locally-based HMO. Group and Individual/Family PPO Plans Medicare Advantage Plans Medicare Prescription Drug Plans Medicare Supplement Policies Rankings: Excellent Accreditation from the National Committee for Quality Assurance (NCQA) for our Medicare Advantage Plans. Our Medicare Advantage plans ranked #2 in Florida and #46 in the U.S., according to NCQA s Medicare Health Insurance Plan Rankings, Our Commercial HMO plans ranked #3 in Florida and #133 in the U.S., according to NCQA s Private Health Insurance Plan Rankings, Health First Health Plans serves more than 127,400 members and is proud to offer a quality provider network for Brevard, Flagler, Indian River and Volusia Counties with more than 1,100 physicians and the area s premier hospitals. In 2013, Health First Health Plans partnered with Florida Hospital (another health system) to create a private label product in the Florida Hospital market using the name Florida Hospital with the infrastructure of Health First Health Plans. Florida Hospital Care Advantage offers the same health insurance products as Health First Health Plans. Hospitals Health First has four hospitals on the Space Coast in Brevard County divided into a tertiary hospital division, Health First s Holmes Regional Medical Center, and community hospitals division, Health First s Cape Canaveral, Health First s Palm Bay and Health First s Viera hospital. Health First s Cape Canaveral Hospital Accreditation by The Joint Commission Joint Commission Top Performer for Key Quality Measures Primary Stroke Center Certification by The Joint Commission Leapfrog Group Hospital Safety Score of A Earned 4 Stars (out of 5) for Patient Experience from Centers for Medicare & Medicaid Services (CMS) Met Florida Hospital Association/Hospital Engagement Network Partnership for Patients 40/20 Goals Accreditation by the American College of Radiology (ACR) in CT, MRI, Mammography, Nuclear 3

4 Medicine, and Stereotactic Breast Biopsy Accredited by International Commission for Accreditation of Echo Laboratories (ICAEL) Certified by the College of American Pathologists (CAP) Blood Gas Laboratory Health First s Holmes Regional Medical Center (in Melbourne) Health First s Holmes Regional Medical Center is Health First s flagship tertiary care medical center and the largest hospital in Brevard County. The Heart Center at Holmes Regional Medical Center performs more cardiac procedures than all other hospitals in Brevard. As the area s leader in Heart & Vascular Services, the Center features all private rooms, state-of-the-art cardiac catheterization suites and adjoining pre- and post-procedure recovery areas. A roof-top landing site for the Health First s First Flight EC135 medical helicopter has dedicated elevator access to the Level II Trauma Center and Emergency Department at The Heart Center. The Trauma Center at Holmes Regional Medical Center is the only state-accredited Level II Trauma Center serving Brevard and Indian River Counties. Offering 24/7 trauma and critical care services 365 days a year, the Trauma Center serves as the designated treatment facility should NASA astronauts need emergency care after aborting a lift-off. Health First s Palm Bay Hospital Health First s Palm Bay Hospital is a full-service, acute care hospital offering a broad spectrum of healthcare services including, but not limited to, diagnostic cardiopulmonary services, inpatient and outpatient surgery and critical care. It features an emergency department with seven private treatment rooms, two trauma care beds, an eight-bed Intensive Care Unit, eight telemetry beds for cardiac monitoring, and four operating suites. Health First s Viera Hospital Health First s Viera Hospital opened in 2011 as a digital hospital with expansion capabilities to serve Brevard County s growing population. Viera Health Park s plan includes Health First s Viera Hospital, the Health First Viera Medical Plaza which contains a Diagnostic Center, the Space Coast Cancer Center and the Viera Sports Medicine & Orthopedic Center, and the 68,000 square foot Health First Viera Pro-Health and Fitness Center. Health First VitalWatch (eicu ) Intensive Care Unit (ICU) patients at all four hospitals additionally benefit from our remote elcu VitalWatch 24/7 monitoring system, Central Florida s only electronic Intensive Care Unit. Provided without charge to patients, VitalWatch does not replace the patient s personal physician or nursing care, but adds another layer of support to ensure the best possible outcomes. With a telemedicine concept developed in 1997 by physicians from Johns Hopkins University, Health First s system was the 4

5 first eicu program in the southeastern United States and the eighth operating system installed in the U.S. Medical Group Health First employs approximately 283 (as of June 2015) physicians and 105 mid-levels (Advanced Registered Nurse Practitioners and Physician Assistants) in 45 specialties practicing in our community. It is the largest multi-specialty medical group in Brevard County with a total of 388 providers. Physicians are also based at the four hospitals. Health First Medical Group also operates Health First Now, five urgent care centers across Brevard providing quick accessible health care for life s minor illnesses. Outpatient & Wellness Health First s compassionate care extends well beyond our hospitals: Health First Pro-Health & Fitness Centers Committed to helping members be healthy and fit, fully equipped centers are located in Melbourne, Merritt Island, Palm Bay and Viera with membership at one providing access to all Health First Diagnostics Advanced technology and services for high-quality diagnosis of injury and disease and injury Health First Family Pharmacy Local, full-service pharmacy offering mail order, retail and specialty medication Health First Medical Equipment Providing 24/7 equipment and technology services for everyday living Health First Medical Rehabilitation Improving life through outpatient occupational, physical and speech therapy Health First Wound Care & Hyperbarics Advanced options for treating chronic and slowhealing wounds Health First Sleep Centers Brevard County s only accredited hospital-based sleep center offering advanced diagnoses and treatments Health First Home Care Making the transition from hospital to home a smooth one Health First Home Companions Providing extra support in the home Health First Private Duty Providing private nursing care, companionship, sitters, and live-in assistance Health First Aging Services Dedicated to improving the health and well-being of seniors by increasing the availability of high-quality geriatric care services across the care continuum. These services include: Eldercare A free, online, information, referral, and care-coordination resource for older adults and those who care about them The Center for Family Caregivers Providing much-needed support to the families of elders in need 5

6 East Central Florida Memory Disorder Clinic Providing support for memory loss, Alzheimer s Disease, and other cognitive impairment DriveABLE Providing driving assessments Health First Medicare Plans Insurance options Critical Systems Technology Providing in-home monitoring services Hospice of Health First Providing care for terminally ill individuals. Hospice of Health First enables patients to remain at home during much or all of their illness. Hospice provides palliative care and facilitates being surrounded by family and friends, living life as fully and comfortably as possible. In 2004, Hospice of Health First provided an additional option with the opening of the William Childs Hospice House, an eight-bed home environment which has since grown to 16 beds. R