(SF & Fee-for-service information) WELCOME FOLDER. BIBA Academy 236 Johnston St FITZROY 3065 & 401 Swanston St MELBOURNE 3000

Transcription

1 Certificate IV in Hairdressing SHB40216 (SF & Fee-for-service information) WELCOME FOLDER BIBA Academy 236 Johnston St FITZROY 3065 & 401 Swanston St MELBOURNE 3000 Phone (03) for further information Or

2 ARE YOU ELIGIBLE FOR GOVERNMENT FUNDED TRAINING 2016? The following diagram will help applicants determine whether you are eligible for the Victorian and Commonwealth Government Funding: All training is delivered with Victorian and Commonwealth Government Funding ENROLMENT/COMMENCEMENT DATES In 2017 BIBA Academy will take enrolments on a monthly basis for Certificate IV as follows: 5, 4 or 3 days attendance (week commencing) th March st August rd April th September st May nd October th June th November rd July 2017 ENTRY REQUIREMENTS The Certificate IV in Hairdressing is designed to build on the foundation skills acquired through the completion of the Certificate III in Hairdressing or equivalent. Entry to this qualification is open to individuals who have: 1. Achieved a Certificate III in Hairdressing (or equivalent); and 2. At least one year post-qualification full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in the above (or equivalent) qualification. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

3 Vocational expertise must be current (within the last 4 months) and include a minimum of 2 of the 3 points below: experience as an operator in a commercially run salon provision of cutting, styling and chemical services establishment of a clientele base A collection of evidence of current vocational expertise must be presented in portfolio format upon application. Forms of evidence may include, but not limited to: references from current or previous employer/salon manager print out of appointment book showing provision of cutting, styling and chemical services collection of personal development training (certificates) written/ feedback from clients photographs, articles, video footage of carrying out hairdressing services Copy of Certificate III in Hairdressing All applications must be handed-in in person through appointment. Once applications are received you will be contacted within 7 days to let you know if your application was successful. CERTIFICATE IV COURSE DURATION Certificate IV in Hairdressing: 5 days attendance (20 weeks) 4 days attendance (25 weeks) 3 days attendance (34 weeks) 2 days attendance (42 weeks) You may request to increase or decrease their days of attendance. Requests must be made by /letter directly to administration. There will be an administrative fee of $90 for any contract amendments. Training Locations: (BIBA Academy, 236 Johnston Street, FITZROY) (BIBA Academy, 401 Swanston Street, MELBOURNE) WHAT IS CERTIFICATE IV IN HAIRDRESSING ABOUT? This qualification reflects the role of skilled senior hairdressers who use a range of highly developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. These senior hairdressers provide specialist services in one or more areas including haircutting, design, colouring and complex colour correction, trichology and chemical reformation. They work independently and many hairdressers at this level provide technical leadership, training and support to team members. This qualification provides a pathway to work as a senior hairdresser in a salon environment, a freelance session stylist or a technical advisor in product companies. Pathways After achieving SHB40216 Certificate IV in Hairdressing individuals may undertake: SHB Diploma of Salon Management SHB Graduate Certificate in Hairdressing Creative Leadership. ORIENTATION

4 All applications must be handed-in in person. You will also be given a tour of the academy to make you familiar of our environment and will also be given clear details of your course curriculum and course requirements. All questions are welcome. YOUR FIRST DAY We want to make your first day as easy and exciting as possible. If you need to park your car there is all day parking available in the Johnston Street Coles Supermarket (see Map in the back of this Welcome Folder). But please be mindful that parking is limited in the Fitzroy area. Please do not park in short term street parking as we cannot have you moving your car every hour. BIBA Academy opens its doors at 9.15am and closes approximately at 6.00pm every day. On your first day we ask you to arrive at 9.15am and go straight to the front desk, we will be there to start your day. First up is a quick tour of the BIBA Academy and a chance to sign in. You may put your gear away and have a coffee before the morning meeting which is held every morning for all students at 9:45am. After the morning meeting we will schedule you into a class. Patience, application and an open mind is the key to success. Just a word of warning if you arrive after 9:45am you will be considered late and will need to report to the office. There are three breaks each day, 10 minutes in the morning and afternoon and a 45 minute lunch break. Lunch can be purchased from a number of cafés/restaurants in Smith Street or Brunswick Street. Your afternoon will consist of more classes and demonstrations. When your day is over we have a quick pack up time and you can sign out and make your way home. Should you have any queries at any stage throughout your day, please do not hesitate to speak to any of the Staff; we are here to help. STUDENTS ELIGIBLE FOR SF GOVERNMENT FUNDING / TUITION FEES AND CHARGES 2017 All students enrolling in Certificate IV in 2017 are required to pay a Tuition Contribution Fee, which is calculated as follows: Tuition Contribution Fee Nominal Total Student Tuition With Concession Student Service per nom hour Hours Contribution Fee Fee & Amenities Fee $ $988 $198 $200 This charge is calculated of the nominal hours of the qualification, for Certificate IV in Hairdressing SHB40216 to total is 520 nominal hours. The second fee is the Student Service and Amenities Fee. This is a yearly fee of maximum $ Your concession card must be valid at the time of enrolment. If your concession card is not valid during January you will not receive your discount. Credit Transfers will reduce the cost of the Contribution Fee. Payments can be made either: Cash, Credit (Visa/Master only), or EFTPOS/Debit card CONCESSIONS The standard concession is available to a person who holds a valid Commonwealth Health Care Card, a Pensioner Concession Card, or a Veteran s Gold Card, and people who are dependant partners or children of the Health Care Card or Pensioner Concession Card, but not the Veteran s Card. Under the Indigenous Completions Initiative, all enrolments undertaken by Indigenous students attract only the concession fee that applies to that category. This applies to all courses. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

5 TOTAL FEES FOR CERTIFICATE IV IN HAIRDRESSING (SHB40216) Total Nominal Hours Tuition Contribution Hourly Rate Total Student Tuition Contribution Fee Concession Tuition Hourly Rate Total Student Tuition Contribution Fee (concession) Total SSAF Mandatory Resources 520 $1.90 $988 $0.38 $198 $200 This pack includes all required books (digital versions), resources and laptop $ OR BYO Device (I Pad or Laptop) pack $ *Prices for online resources are subject to change Approximate amount of funding provided by government for SHB40216 fast tracking training is approx. $3,400 This tuition fee charge is calculated from the nominal hours of the qualification, for Certificate IV in Hairdressing SHB40216 the total is 520 nominal hours. Your concession card must be valid at the time of enrolment and each January that you are on course. If your concession card is not valid during January you will not receive your discount. Credit Transfers will reduce the cost of the Contribution Fee. Certificate IV in Hairdressing Student Service & Amenities Fee (SSAF) In addition there is a one off Student and Amenities Fee of $ this cost covers you for the full duration of your course: Includes the process of enrolling and inducting each student (sending and completing paperwork, entering into Student Management System and uploading to the Government on a monthly basis, it also includes the use of BIBA Academy facilities. Payments can be made either: Cash, Cheque, Credit (Visa/Master only) or EFTPOS/Debit card NOT ELIGIBLE FOR GOVERNMENT FUNDING: FEE-FOR-SERVICE CHARGES 2017 All students enrolling in SHB40216 in 2017 who are not eligible for Government funded must pay fee-for-service as follows: Enrolment fee $ In 2017 Students will learn on a digital platform designed by BIBA Academy. There will be digital versions of our assessment guise, activity book, text book and online academy that students can access on an I Pad or laptop. Students can either bring their own device or purchase the BIBA Academy pack which includes a laptop. Online digital resource package: This pack includes all required books(digital versions),resources and laptop $ BYO Device pack $ *Prices for books and online resources are subject to change Tuition $ Tuition Payment options #1 Up front #2 Quarter instalments as follows: Payable on enrolment $1560 Instalment 1 Week 7 $1560 Instalment 2 Week 14 $1560 Instalment 3 Week 20 $1560 Instalment 4 Payments can be made either: Cash, Credit (Visa/Master only), or EFTPOS/Debit card

6 STUDENT DRESS CODE The dress code of a Hairdresser should be individual but most importantly professional. It is very important to always present yourself well and be aware of current trends as hairdressing is a part of the Fashion industry and our clients expect us to be up to date! The following suggestions outline and specify details concerning everyday general grooming and presentation: Do s Hair Styled Clothes are clean and ironed Tasteful make up Sensible shoes Neat and clean nails Don ts High heeled shoes Exposing too much skin Plain ponytails and sectioning clips holding your hair Excessively ripped clothes Revealing underwear Mid drift showing Ugg boots Tracksuit pants Unnatural fake tan lines Sunglasses worn on head Leggings instead of pants No thongs, flip flops or Havaianas The above requirements are a guideline with respect to the BIBA Dress Code and do include exceptions. Please consult with management if unsure. These guidelines are to promote and establish a stable, neat and professional code of dress that emphasizes pride in one s own self appearance and conduct. PEOPLE WITH DISABILITIES People with a disability are encouraged to participate in government funded training courses. If under certain circumstances or disability a student may be finding it difficult to progress through training, we at BIBA are always open to help students accommodate any special requirements they might need. LIST OF EQUIPMENT AND BOOKS REQUIRED FOR SHB40216 Following is a detailed list of equipment and technologies required for Certificate IV in Hairdressing. You may outsource your own or purchase equipment from BIBA Academy. REQUIRED EQUIPMENT for CERTIFICATE IV 1 Cutting comb ($7) 1 Packet sectioning clips ($15) 1 Hairdryer ($120) Brushes 7 row Denman ($5) Vent brush ($5) Paddle brush ($12) Thermal Round brushes (Large to small) ($30) Teasing brush ($4.50) 2 Tail combs (1 metal & 1 plastic) ($7 each) 1 Large tooth comb ($7) 1 Medium length hair mannequin head (real hair) ($110) 1 Long hair mannequin head (real hair) ($150) Hair straightener ($265) Conical wand ($200) Bobby pins ($17) & Fringe pins ($6) Pin Curl clips ($tbc) 1 pair of re-useable gloves ($3) 1 Pouch ($60) 2 Scissors (1 for mannequin ($20)& 1 for clients ($100)) Clippers with attachments ($120) Trimmers ($60) Water spray ($6) Face/neck brush ($26) 1 Note book and pen ($6) USB stick ($10) BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

7 Clamp ($30) The above hairdressing equipment and text book can be purchased from the office at BIBA Academy. Student s equipment must be labelled clearly with the student s name. If a student arrives to class without the appropriate equipment they will be required to either purchase or hire items from the office as follows: Hiring Equipment BIBA Academy offer equipment for day hire in the office (prices are subject to change): Mannequins $5 Clamps $4 Sectioning Clips $2 All equipment must be returned in clean and in working condition. Items not returned to the office will need to be purchased at full cost. Please note that BIBA Academy is not responsible for any lost or stolen equipment. Brushes $4 Electrical equipment $6 ATTENDANCE & ABSENCE 2 days of absences will result in a written warning. 4 days of absences will result in 2 nd written warning. 6 days of absence, gives BIBA Academy the right to terminate your contract. If a student is absent due to illness you must present a valid medical certificate to administration with the week. Students are allowed 6 sick days within their contract time. With any additional sick days, BIBA Academy cannot guarantee completion of the qualification and there will be a high probability the student will not complete the required minimum hours. In this case the student will be required to re-enrol/extend qualification to ensure competency. LATENESS & EARLY LEAVE To ensure the smooth running of the school BIBA Academy has a strict lateness policy and procedure. If a student arrives late between 9:45am and 10:00am they must report to the office and fill out a late arrival form. Should a student arrive late consecutively (3 times within a school term) between 9:45am and 10:00am, administration reserves the right to send the student home. It is then the student s responsibility to catch up on any training missed. Should a student arrive after 10:00am, BIBA Academy reserves the right to immediately send the student home. Classes cease between 5:00pm and 6:00pm or until your instructor releases you. Any early leave requests must be made aware to your instructor first thing in the morning. An early leave form must be filled out in the office and confirmed with administration. HOLIDAYS School holidays for 2017 are scheduled for Certificate IV students as follows: 2017 SCHOOL TERMS Term 1 01 April - 17 April Term 2 01 July - 16 July Term 3 23 September - 08 October Term 4 23 December - 30 January 2018

8 DEFERRING, SUSPENDING OR CANCELLING STUDENT ENROLMENT Deferral of commencement of studies or temporary suspension of enrolment (leave of absence) initiated by a student A student may apply to defer commencement of their studies only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (e.g. illness where a medical certificate states that the student is unable to attend classes) or family/personal circumstances (e.g. death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to commence their studies). A student may apply to temporarily defer their enrolment (leave of absence) only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (e.g. illness where a medical certificate states that the student is unable to attend classes) or family/personal circumstances (e.g. death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to continue their studies for a period of time). The maximum duration for deferral or suspension is 6 months. The student must supply a letter of deferral/suspension to BIBA Academy explaining the exceptional circumstances and must also specify a return date. Suspension or cancellation of student enrolment initiated by the College BIBA Academy may suspend or cancel a student's enrolment if the student does not abide by the Student Code of Conduct. A student may apply to suspend or cancel enrolment only in exceptional circumstances. Exceptional circumstances are generally those beyond the control of the student and can include medical (eg illness where a medical certificate states that the student is unable to attend classes) or family/personal circumstances (eg death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to be able to commence their studies). BIBA Academy may suspend a student s enrolment where compassionate or compelling circumstances are presented to warrant this course of action. For example should a student s parent decease all the sudden and the student leaves to return to their home country BIBA Academy has the right to suspend the course until further notice from the student. Students will be notified in writing that their enrolment is to be suspended or cancelled (where the suspending or cancellation is initiated by BIBA Academy). Student may then lodge an appeal with Administration within 20 working days of the date of receipt of the notice of the decision in accordance with relevant BIBA Academy Complaints and Appeals policy. If the student accesses BIBA Academy s internal complaints and appeals process, the suspension or cancellation of the student s enrolment cannot take effect until the internal process is complete, unless extenuating circumstances relating to welfare of the student apply. GENERAL RULES & REGULATIONS Students must provide their own stationery, including pens and paper. All students must attend class fully prepared with all relevant equipment. Students who do not attend the Academy fully prepared cannot participate in class and therefore will be sent home. Equipment can be hired at a cost from the office. Students must attend BIBA Academy punctually and contact the Academy if late or absent. Students who arrive late or leave school early must complete the appropriate documentation. Smoking is not permitted in the building at any time. No alcohol and/or drugs (unless medically prescribed) are permitted on the premises. No student is to attend the Academy under the influence of alcohol or drugs. Instant expulsion will occur if violation of these rules occurs. All rooms and equipment must be kept neat and tidy at all times, as required by BIBA Academy and Occupational Health and Safety Standards. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

9 No food is permitted in the class room at any time. Any student found guilty of stealing from BIBA Academy or fellow students will be expelled immediately. This includes taking folded foils. Mobile phones must be switched off during class time. Any student found using their phone on the premise will have it confiscated for the remainder of the day and may receive a $10 on the spot fine. Students cannot receive personal phone calls during class time unless in the case of an emergency. Students cannot make personal phone call from BIBA Academy phones unless in the case of an emergency. Approval must be sought from BIBA Academy staff prior to making a call from Academy phones. Students cannot leave the classroom during class time, unless the educator has given permission. Under NO circumstances are students to refuse a client. If an instructor requests you to conduct a client service in the academy salon you MUST approach this in a positive and professional manner. If a client is refused the student will be sent back to the salon/home. FACILITIES EQUIPMENT & LEARNING RESOURCES BIBA Academy 236 Johnston St, FITZROY At the BIBA Academy FITZROY we provide students with a number of facilities, equipment and resources including: Lockers Computers (limited use only two computers) with printing facilities Quiet Study area Basins and work stations Clients Colour products Styling products Magazines for assignments Microwave (to heat up lunches) Student lunch area BIBA Academy 401 Swanston St, MELBOURNE At the BIBA Academy MELBOURNE we provide students with a number of facilities, equipment and resources including: Lockers Basins and work stations Clients Colour products Styling products Microwave (to heat up lunches) Student lunch area All students are required to look after their own equipment (tools for trade) supplied in the equipment kit. BIBA Academy is not responsible for any lost or stolen equipment. CODE OF PRACTICE EDUCATIONAL STANDARDS BIBA Academy will: Adopt policies and management practices which maintain high professional standards in the marketing and delivery of vocational education and training services and which safeguard the interests and welfare of trainees; Maintain a learning environment that is conducive to the success of trainees. BIBA Academy have the capacity to deliver the course(s) on the scope of registration, and will ensure that the facilities, methods and materials used in the provision of training will be appropriate to the outcomes to be achieved; Maintain systems for recording and archiving trainee enrolments, attendance, competition, assessment outcomes, recognition of prior learning, grievances, qualifications and statements of attainment issued; and

10 Treat all personal records of clients confidentially. COURSE DELIVERY BIBA Academy will: Prior to course commencement, give students all relevant information about the course curriculum, program of study, availability of learning resources and appropriate support services. Trainees will also be given access to a current copy of the course curriculum; and Ensure that training and assessment occur in accordance with the requirements of the accredited course and, where appropriate the State Training Board guidelines for customising courses. STAFF BIBA Academy will: Ensure that all trainers have: Demonstrated competencies at least to the level of those being delivered; Demonstrated achievement of at least Certificate IV from the Training Package for Assessment and Workplace Training or has demonstrated the equivalent competencies; and Industrial experience that is current and relevant to the particular course or modules that they are involved in delivering. Ensure that the responsibility for the management and coordination of training delivery, assessment (including recognition of prior learning), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience. TRAINING ENVIRONMENT BIBA Academy will: Comply with all laws relevant to the operation of the training premises, including occupational health and safety and fire safety regulations and ensure that training premises are of adequate size and have adequate heating, cooling, lighting and ventilation; and Ensure that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair. CREDENTIALS, CERTIFICATES AND STATEMENTS OF ATTAINMENT BIBA Academy will: Issue credentials and/or statements of attainment to trainees who satisfactorily complete the requirements of the accredited courses on Scope of Registration. Credentials, certificates and statements of attainment will include the: Provider s name; Name of the person receiving the credential; Name and number of the accredited course: Number of the credential; Date issued; and Signature of Administrator. Where appropriate, identify modules completed and/or national competencies achieved; Recognise the Australian Quality Framework qualifications and Statements of Attainment issued and awarded by other Registered Training Organisations (RTO s); and Ensure procedures for managing and monitoring all training operations and reviewing trainee/client satisfaction are clearly documented. MARKETING BIBA Academy will: Market their vocational education and training (VET) products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons will be drawn with any other provider or course; and Not state or imply that courses other than those on the scope of registration are recognised by the State Training Board. QUALITY ASSURANCE AND IMPROVEMENT BIBA Academy will: BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

11 Ensure procedures for managing and monitoring all training operations and reviewing trainee/client satisfaction are clearly documented. SANCTIONS BIBA Academy accepts that failure to meet the obligations of this code, the conditions of registration as private provider of vocational education and training, relevant legislation or supporting regulatory requirements, where applicable, may have their registration as a private provider withdrawn. RECRUITMENT AND SELECTION BIBA Academy will: Provide accurate, relevant and up-to-date information to trainees prior to commencement. This will include, but not be limited to: Copy of Code of Practice; Scope of Registration; Certification to be issued to the trainee on completion, or partial completion of the course; Competencies to be achieved during training; Assessment procedures; Arrangements for the recognition of prior learning; Recognition of qualifications issued by other RTO s Complaint/appeal procedure; Facilities and equipment; Trainee support services; Application process, enrolment form and selection criteria; Fees and costs involved in undertaking training; Fee refund policy. At all times, conduct recruitment of trainees in an ethical and responsible manner and be consistent with the requirements of the curriculum. ACCESS AND EQUITY BIBA Academy will: Ensure that trainee application and selection processes are explicit and defensible and comply with access and equity principles. All staff and clients are treated with equal merit and equal availability of all activities. This includes, but is not limited to, the following groups of people: People with a disability Indigenous people Women People from non-english speaking background and People in rural and remote areas Ensure all Access and Equity matters are dealt with promptly and appropriately. Such matters should brought to the attention of the BIBA Academy staff immediately. STUDENT COMPLAINTS/APPEALS BIBA Academy will: Maintain a fair and equitable process for dealing with student complaints/appeals. CHILD SAFETY CODE OF CONDUCT All personnel of BIBA Academy of hair & beauty are responsible for supporting the safety, participation, wellbeing and empowerment of children (under 18) by: adhering to BIBA Academies child safe policy at all times / upholding BIBA Academies statement of commitment to child safety at all time taking all reasonable steps to protect children from abuse treating everyone with respect listening and responding to the views and concerns of children, particularly if they are telling you that they or another child has been abused and/or are worried about their safety or the safety of another

12 promoting the cultural safety, participation and empowerment of Aboriginal children (for example, by never questioning an Aboriginal child s self-identification) promoting the cultural safety, participation and empowerment of children with culturally and/or linguistically diverse backgrounds (for example, by having a zero tolerance of discrimination) promoting the safety, participation and empowerment of children with a disability (for example, during personal care activities) ensuring as far as practicable that adults are not left alone with a child reporting any allegations of child abuse to BIBA Academies Child Safety Officer Alex Heath / leadership, and ensure any allegation to reported to the police or child protection reporting any child safety concerns to BIBA Academies Child Safety Officer Alex Heath] / leadership if an allegation of child abuse is made, ensure as quickly as possible that the child(ren) are safe Encouraging children to have a say and participate in all relevant organisational activities where possible, especially on issues that are important to them. RECOGNITION OF PRIOR LEARNING Recognition of prior learning (RPL) is the acknowledgment of the full range of an individual s skills and knowledge, irrespective of how it has been acquired. It includes competencies gained through formal study, work experience and other life experience. BIBA Academy will Aim to ensure that an individual s prior learning is recognised, irrespective of where or how the learning has taken place. GUARANTEE BIBA Academy will: Maintain adequate and appropriate insurance, including public liability and Work Cover; Advise the VSQA in writing within 10 working days of any change to the information contained in the application for registration; Allow the VSQA access to training records, delivery locations and staff for the purpose of auditing performance or verifying compliance with the conditions of registration; Supply VSQA with delivery details for each course and module in the scope of registration, including trainee information; Resolve any grievances conveyed by students to the VSQA fairly and equitably; and In the event of BIBA Academy ceasing operations, send all records of student results to VSQA for archiving. CERTIFICATE IV IN HAIRDRESSING (SHB40216) BIBA Academy offers 4 nationally recognised qualifications to students. Features include: Set group sizes (maximum 15 students per group) One teacher per group Nationally Recognised Training The standards, as per BIBA Academy, include; Activity watching/talking and interacting Taking direction from instructors and demonstrators Observation of standard work procedure Observing company work standards BIBA Academy s training is competency based. It is vitally important that each area of the course be thoroughly understood and passed through practical demonstration and oral questioning. However, before a mode of training delivery is selected, each student s learning style must be clearly identified; that is, it must be determined whether a student is a visual, auditory or kinaesthetic learner. Once this is recognised, BIBA Academy will endeavour to deliver a training program which will cater to a student s specific needs. Delivery is through a variety of means, which will collectively suit and satisfy: BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

13 Oral demonstration/ lecturing techniques Visual portrayal of techniques and concepts through video or live demonstration by guest artists and instructors Hands on practice of techniques and concepts on model/mannequin. Learning resources and facilities are available to the student at all times. These include dvd s, books, magazines and teaching staff. BIBA Academy operates in a Salon Environment. We believe this emulates the work place and creates an open learning environment and forms strong work ethics. These ethics furthermore replace bad habits and relate theory classes to a real life situation. BIBA Academy understands the importance of treating each student as an individual. By doing so, we can eradicate the pressure of learning through inferior methods and allow the student to learn at their own pace. We also recognize that students may experience some personal difficulty on varying levels, which may include: Learning/ Physical disability Time management problems Every consideration is given to student experiencing any difficulty. We address each problem individually and attempt to assist as best we can. BIBA Academy is completely non-discriminatory and will endeavour to cater to the needs of all students compassionately. Assessment at the BIBA Academy is carried out by a variety of means. Practically Orally Written form Before deciding how the assessment will be conducted BIBA Academy must first decide what level must be achieved by the assessment and how this will be achieved i.e. by visually and/or orally demonstrating competency. Most Assessments are carried out in the Academy by the student using a model/mannequin. Others are in written or can be in oral format. After successful completion BIBA Academy will issue you the relevant Certificate within 2 weeks of completion. ASSESSMENTS With all assessments completed in your course of training, BIBA Academy endeavour to make it as fair as possible. If at any time you feel that your assessment is not accurate please do not hesitate to bring this to our attention and we will re evaluate the situation and decide the appropriate course of action. Assessments are taken in the following formats: Practical Verbal Written A breakdown of your assessments is detailed in your Learning guide, which is given to you upon commencement of your course which will be clarified to you on your orientation day. The achievement of competence will be assessed by a range of methods aiming at maximum flexibility and customization to address specific needs and learning situations: observation of ongoing activities, short formal and informal tests, role plays, observation of group discussion. The Certificate IV in Hairdressing is recognised as the traditional trade qualification which means that that there will have been a significant period of experience in a hairdressing salon in the achievement of the relevant competencies. Students will undertake informal assessment on an ongoing basis. This assessment will be used by the teacher to monitor student progress and to provide appropriate feedback. The informal assessments do not contribute to the results achieved by a student. Students should be aware that all competency based tasks must be completed within the course duration. If a student does not pass their formal competency based assessments then they have the right to be re-assessed.

14 UNITS OF COMPETANCY Certificate IV in Hairdressing SHB40216 Core Units SHBHTLS001 Provide technical leadership within the hairdressing context SHBHTLS002 Research and utilise hairdressing trends to advance creative work Elective units BSBINN301A BSBWORK502 SHBHCLS006 SHBHCLS007 SHBHCUT006 SHBHCUT008 SHBHDES004 SHBHDES006 SHBHTLS003 Promote innovation in a team environment Lead and manage team effectiveness Solve complex colour problems Enhance hair designs using creative colouring and lightening techniques Create combined haircut structures Design and perform creative haircuts Create classic long hair up-styles Design and style long hair creatively Work as a session stylist The above electives have been chosen by BIBA Academy specifically as we feel they are skills which will be regularly applied in every salon situation and specifically in the BIBA Academy salon environment. INTRODUCTION TO CERTIFICATE IV in HAIRDRESSING SHB40216 The Certificate IV in Hairdressing involves 20 contact weeks at 5 days a week (Monday Friday) during this time each student must demonstrate competency in all aspects of hairdressing at a high standard and complete nominal 520 hours. It is a prerequisite to complete Certificate III in Hairdressing (or equivalent) prior to commencing Certificate IV in Hairdressing. As part of the enrolment application after completing certificate III, applicants must submit a portfolio of evidence of current vocational expertise as detailed at the beginning of this Welcome Folder. Training will be conducted between the Fitzroy and the Melbourne campus, with the first day delivered in the Fitzroy campus. Training Locations: (BIBA Academy, 236 Johnston Street, FITZROY) (BIBA Academy, 401 Swanston Street, MELBOURNE) *Will be specified by your course supervisor The certificate IV course will consist of working through the BIBA Academy Activity Book and conducting the researching tasks and activities and working through the practical elements of colouring and cutting on both mannequin and clientele. It is imperative that you bring your laptop with you to demonstrate your research skills. The Certificate IV in Hairdressing course includes areas: Providing technical leadership, coordinating and managing people and teams Advanced Colouring Advanced Cutting Hair design and Session Styling If you have not studied at BIBA Academy previously our students will first undergo orientation and an introduction to our policies and guidelines, facilities, formats and regulations. Following this, students will be taken through his/her course individually, and the course structure will be directed by their individual ongoing performance.. A Training Plan Outline will be established in each student s learning guide, which will detail completion dates for each study period and assist teachers in monitoring course progress. It is important to stress that each student will complete the course with superior knowledge and competency in the trade, however it s important to realise that each individual learns differently and therefore must be taught accordingly, to maintain confidence and performance levels. A Training Salon has been established within the Academy, inviting the public to be models for the students. Here, the students service the models as they would in a regular salon, providing cuts, colours and other hair services. This method of training makes up a proportion of a student s learning process and provides invaluable hands-on experience. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

15 The remaining of a student s training consists of theory/assignments/research and is taught via activities in the Activity Book, live demonstration and by working closely with the educators. Students are required to take notes and/or complete head sheets, which on completion are delivered to the Administrator for assessment and evaluation. While it is important to understand the theoretical technicalities of our craft, we believe that by doing we are achieving. Having completed Certificate III already we expect students to have a sound understanding of the industry and hairdressing skills already. Students begin on mannequin heads and then progress to live models once they are assessed as competent in the following areas: Attitude and professional approach Task completion within desired time Accuracy in application of technique Confidence in application Knowledge and understanding of why and how each technique is used. Students will begin their practical work with colour correction and lightening, during which time you will be given correction colour theory and shown demonstrations. Following the colour components is cutting, beginning with foundation cutting then developing skills to an advanced level. Here after BIBA Academy will introduce the student to session styling components. As you advance, the techniques intensify and therefore so do the calibre of the theory, demonstrations and standard required. Assessments are conducted at the end of each study period and once we feel you have a grasp of the concepts. You may also request to be assessed at any time you feel you are at that level of assessment. Students are encouraged to challenge themselves as well feel this is a great way to learn. Students will be and can be reassessed and tested throughout the term of their course to ensure their standard of work, confidence and readiness for the work force and the industry s changing environment is maintained. We encourage our students to be completely professional whilst in the Training Salon and expect no less from them. Encouragement and guidance is given each step of the way and maximum flexibility and care is demonstrated by the instructors. By doing so, we can ensure that each student is given every opportunity to complete the course successfully. Our training plan and instruction is based on the individual being trained to their full potential and to our high expectations. Each area of the course is covered comprehensively so that we can fully prepare and accommodate our students for senior work in the work force. Completion of the course within the contract time will depend on the individual s display of competency on an ongoing basis, After all, it is the student s course and the course itself albeit with strict guidance and direction is after all, directed by the student. All training for Certificate IV in Hairdressing is conducted between the Fitzroy and the Melbourne BIBA Academy.. AREAS OF HAIRDRESSING COVERED IN THE COURSE 1. LEADERSHIP, COORDINATING TEAMS AND RESEARCHING: Leading a team and lead by example Develop self and develop a team Delegate responsibility and authority Researching hairdressing trends 2. COLOUR: Solving complex colour problems Applying creative colouring techniques 3. CUT: Combining haircuts Creative cutting techniques

16 4. DRESSING HAIR AND SESSION STYLING: Designing classic & creative air ups How to organise yourself for session styling MONITORING COURSE PROGRESS Students are monitored daily to ensure they keep up with the work load of each course. PROCEDURES FOR MONIROING COURSE PROGRESS Instructors are required to check all student learning guides at the beginning of each class and check their progress and to see what tasks students will be working on that day. All completed tasks are to be recorded on the Daily Performance sheet at the end of each day and signed by the student. The Daily Performance records are entered into the student management system and monitored by administration. Original Daily Performance records are kept on the premises as evidence. Assessments are also recorded on these data sheets. Each students learning guide is also marked at the end of each day recording any completed tasks or assessments. All assessment sheets are handed to administration and recorded on the student management system and placed in the students file as evidence. IDENTFYING STUDENTS AT RISK Students are required to complete all component tasks and assessments within and throughout the contract time. Unsatisfactory course progress is defined as not successfully completing, passing or demonstrating competency in 100% of units of competency in any single study period. All courses are delivered in classrooms or as practical classes under the direct supervision of a teacher. Should a student fail an assessment, they are able practice the task and be reassessed until they have a basic understand and/or skill of the task. If a teacher feels at any stage that a student is at risk of failing to achieve satisfactory course progress, this will be reported to the office immediately. For example if a student has not handed in an assignment within the due date, herein the student will be approached by the educator and Operations Manager to discuss course of action and intervention strategies to help them keep up with workload to progress. Other risks may include student s suffering depression, students suffering from stress and not coping in the school environment or having trouble adjusting to the Australian culture, having difficulty with the written/oral English language, lack hand eye coordination, time management. If any of these risks are identified an intervention strategy will be put in place immediately. INTERVENTION STRATEGIES Course of action should the student have difficulty keeping up with workload may include the following: More One-on-one hands on training Re-assessment More one-on-one conducted theory Developing itemised written notes for particular topics Increased monitoring and reviews Refer student to counselling professional assistance and support Extend course duration In the event that a student is unable to keep up with the work load, administration will discuss the situation thoroughly with the student in person which will be documented and made evident in students file. The student will be given written notice that BIBA Academy will report them for not making satisfactory progress and advise them that they are able to access the complaints and appeals process within 20 working days should they feel the notice is unfair. Any appeals will be made evident and documented in the students file. Where a student has not chosen to access the complaints and appeals processes within the 20 working day period, withdraws from the process, or the process is completed and results in a decision supporting BIBA Academy, BIBA will report it on the student management system. The course may be extended where an intervention strategy has been implemented. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

17 In the case that a student does not complete the qualification within the specified contract time, any additional time will be charged fee-for-service. STUDENT COMPLAINT/APPEALS HANDLING POLICIES AND PROCEDURES The following framework has been prepared as a means to have problems experienced trainees addressed immediately, effectively, professionally and confidentially. The policy provides an avenue for most complaints to be addressed. However, in some cases, alternative measures need to be explored because of individuals and merits of each case. BIBA Academy encourages parties to approach a complaint with an open view and to attempt to resolve problems through discussion and conciliation. PROCEDURE: BIBA Academy will attempt to resolve all verbal and/or written client complaints initially through discussion and conciliation in the manner as follows: 1. Receive formal Complaint Form with complaint details; 2. Document complaint and generate appeal; 3. Where required the complaint will be considered by an independent source; 4. Each party may be accompanied and assisted by a support person (third party) at any relevant meetings; 5. Outcomes of the grievance must be documented and the client is to be informed immediately of the outcomes and the reasons for the decision; 6. Each complainant or appellant has an opportunity to formally present his/her case at no cost to him/herself. The administrator is assigned the responsibility of managing all client complaints The administrator develops a company Complaints/Grievances Register which will allow identification and detail of the following issues; - Date complaint received - Nature of complaint - Date/s when course of complaint occurred (ensuring that the process commenced within 10 working days of the formal lodgement of the complaint or appeal) - Determined resolution - Date of resolution - Attachments (if applicable) The above process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be taken to finalise the process as soon as practicable. If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, BIBA Academy will give the right to access the external complaint/appeals process at minimum or no cost to the student. If the student chooses to access the complaints/appeals process BIBA Academy will maintain the student enrolment while the complaints and appeals process is ongoing. If the internal or any external complaint handling or appeal process results in a decision that supports the student, BIBA Academy will immediately implement any decision and/or corrective and preventative action required and will advise the student of the outcome. EXTERNAL PROCEDURE Where a grievance cannot be resolved through discussion and conciliation BIBA Academy acknowledge the need for an appropriate, external and independent agent to meditate between the parties. The Independent agent is the Australian Council for Private Education and Training (ACPET) Contact details: Suit 101 / Level 1

18 126 Wellington Pde EAST MELBOURNE Phone: (03) The student will be advised by the Administrator that they must contact ACPET within 5 working days of the date of written statement of the outcome of the Internal Complaints and Appeals process. The student will also be advised that there will be minimal or no cost to themselves. BIBA Academy will also advise the student that ACPET will only consider additional compassionate or compelling grounds relating to their case. Where the student elects to access the External complaints and appeals process then Administration forwards the documentation from the Internal Complaints and Appeals committee to ACPET. COMPLAINTS All complaints will be approached with an open view and to attempt to resolve problems through discussion and conciliation with appropriate personnel. PROCEDURE (INTERNAL): The administrator documents the received formal Complaint Forms in the Complaints Register and resolves the problem fairly and equitably within the nominated time frame. If the administrator is not able to resolve the complaint, he/she redirects the matter to an established Management Committee, comprising of 2 Company Directors and a nominated client representative. The resolution is also documented in the Register. The complainant may be accompanied and assisted by a support person (third party) at all meetings If the complaint is still unable to be resolved, the administrator contacts and arranges for an appropriate external and independent agent to act as a mediator between the two parties If a complaint is associated with assessment results, the administrator, in consultation with the assessor/trainer, reviews the initial assessment and/or identifies alternative assessment methods, and notifies the trainee accordingly Each complainant has the opportunity to formally present his or her case at minimal or no cost to him or herself. APPEALS PROCEDURE: Upon resolution of a complaint, the client/student may wish to dispute the outcome of a resolution/assessment and seek reassessment. All appeals are requested to be submitted in writing. The administrator documents appeal details in the BIBA Appeals Register. If the appeal is in respect to an assessment, the administrator arranges for a reassessment to occur within a reasonable timeframe by an independent third party assessor and to enable the appellant to formally present his/her case. This is designed to ensure fairness and consistency and underpins the continuous improvement process. If the appeal is to dispute the outcome of a complaint, other than an assessment, administrator consults with the Director and the appeal will be scheduled to be heard by an independent person or panel inviting the appellant to formally present his/her case. Each party may be accompanied and assisted by a support person (third party). Upon a decision being made, the administrator arranges for the appellant to be provided with a written statement of the appellant outcome, including reasons for decision. All decisions are documented by the administrator in the Appeals Register and filed in the students person file. Each appellant has the opportunity to formally present his or her case at minimal or no cost to him or herself. CHILD SAFETY BIBA ACADEMY CHILD SAFE POLICY AND STATEMENT OF COMMITMENT Our organisation is committed to child safety. A child is a person under the age of 18. We want children to be safe, happy and empowered. We support and respect all children, as well as our staff. We are committed to the safety, participation and empowerment of all children. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

19 We have legal and moral obligations to contact authorities when we are worried about a child s safety, which we follow rigorously. Our organisation is committed to preventing child abuse and identifying risks early, and removing and reducing these risks. Our organisation has robust human resources and recruitment practices for all staff. Our organisation is committed to regularly training and educating our staff on child abuse risks. We support and respect all children, as well as our staff. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability. We have specific policies, procedures and training in place that support our leadership team, staff to achieve these commitments. If you believe a child is at immediate risk of abuse phone 000. Our children This policy is intended to empower children who are vital and active participants in our organisation. We involve them when making decisions, especially about matters that directly affect them. We listen to their views and respect what they have to say. We promote diversity and tolerance in our organisation, and people from all walks of life and cultural backgrounds are welcome. In particular we: promote the cultural safety, participation and empowerment of Aboriginal children promote the cultural safety, participation and empowerment of children from culturally and/or linguistically diverse backgrounds ensure that children with a disability are safe and can participate equally. Our staff This policy guides our staff on how to behave with children in our organisation. All of our staff must agree to abide by our code of conduct which specifies the standards of conduct required when working with children. All staff, as well as children and their families, are given the opportunity to contribute to the development of the code of conduct. Training and supervision Training and education is important to ensure that everyone in our organisation understands that child safety is everyone s responsibility. Our organisational culture aims for all staff (in addition to parents/carers and children) to feel confident and comfortable in discussing any allegations of child abuse or child safety concerns. We train our staff to identify, assess, and minimise risks of child abuse and to detect potential signs of child abuse. We also support our staff through ongoing supervision to: develop their skills to protect children from abuse; and promote the cultural safety of Aboriginal children, the cultural safety of children from linguistically and/or diverse backgrounds, and the safety of children with a disability. New employees will be supervised regularly to ensure they understand our organisation s commitment to child safety and that everyone has a role to play in protecting children from abuse, as well as checking that their behaviour towards children is safe and appropriate (please refer to BIBA Academy s code of conduct to understand appropriate behaviour further). Any

20 inappropriate behaviour will be reported through appropriate channels, including the Department of Health and Human Services and Victoria Police, depending on the severity and urgency of the matter. Recruitment We take all reasonable steps to employ skilled people to work with children. We develop selection criteria and advertisements which clearly demonstrate our commitment to child safety and an awareness of our social and legislative responsibilities. Our organisation understands that when recruiting staff we have ethical as well as legislative obligations. We actively encourage applications from Aboriginal peoples, people from culturally and/or linguistically diverse backgrounds and people with a disability. All people engaged in child-related work, are required to hold a Working with Children Check and to provide evidence of this Check. We carry out reference checks and police record checks to ensure that we are recruiting the right people. Police record checks are used only for the purposes of recruitment and are discarded after the recruitment process is complete. We do retain our own records (but not the actual criminal record) if an applicant s criminal history affected our decision making process. If during the recruitment process a person s records indicate a criminal history then the person will be given the opportunity to provide further information and context. Fair procedures for personnel The safety and wellbeing of children is our primary concern. We are also fair and just to personnel. The decisions we make when recruiting, assessing incidents, and undertaking disciplinary action will always be thorough, transparent, and based on evidence. We record all allegations of abuse and safety concerns using our incident reporting form, including investigation updates. All records are securely stored. If an allegation of abuse or a safety concern is raised, we provide updates to children and families on progress and any actions we as an organisation take. Privacy All personal information considered or recorded will respect the privacy of the individuals involved, whether they be staff, clientelle, parents or children, unless there is a risk to someone s safety. We have safeguards and practices in place to ensure any personal information is protected. Everyone is entitled to know how this information is recorded, what will be done with it, and who will have access to it. Legislative responsibilities Our organisation takes our legal responsibilities seriously, including: Failure to disclose: Reporting child sexual abuse is a community-wide responsibility. All adults in Victoria who have a reasonable belief that an adult has committed a sexual offence against a child under 16 have an obligation to report that information to the police. Failure to protect: People of authority in our organisation will commit an offence if they know of a substantial risk of child sexual abuse and have the power or responsibility to reduce or remove the risk, but negligently fail to do so. Any personnel who are mandatory reporters must comply with their duties. Risk management In Victoria, organisations are required to protect children when a risk is identified (see information about failure to protect above). In addition to general occupational health and safety risks, we proactively manage risks of abuse to our children. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

21 We have risk management strategies in place to identify, assess, and take steps to minimise child abuse risks, which include risks posed by physical environments (for example, any doors that can lock), and online environments (for example, no staff is to have contact with a child in organisations on social media). Regular review This policy will be reviewed every two years and following significant incidents if they occur. We will ensure that families and children have the opportunity to contribute. Where possible we do our best to work with local Aboriginal communities, culturally and/or linguistically diverse communities and people with a disability. Allegations, concerns and complaints Our organisation takes all allegations seriously and has practices in place to investigate thoroughly and quickly. Our staff are trained to deal appropriately with allegations. We work to ensure all children, families, staff know what to do and who to tell if they observe abuse or are a victim, and if they notice inappropriate behaviour. We all have a responsibility to report an allegation of abuse if we have a reasonable belief that an incident took place (see information about failure to disclose above). If an adult has a reasonable belief that an incident has occurred then they must report the incident. Factors contributing to reasonable belief may be: A child states they or someone they know has been abused (noting that sometimes the child may in fact be referring to themselves) Behaviour consistent with that of an abuse victim is observed Someone else has raised a suspicion of abuse but is unwilling to report it observing suspicious behaviour. BIBA ACADEMY PROCEDURE FOR CHILD SAFETY If an allegation of abuse or a safety concern is raised please report immediately to BIBA Academy management/report to Biba academies child safety officer (Alex Health) and complete an incident report. BIBA Academy has an incident report for child safety which is accessible to all staff and students from the Biba Academy office. All reports of child abuse are taken very seriously and will be dealt with respectfully, discreetly and in accordance with the Victorian child safety standards. The disclosure will be reported accurately to the police/child protection. And the record will be stored securely. WORKPLACE BULLYING POLICY & PROCEDURE BIBA Academy is committed to ensuring that all employees/students work and train in an environment where people are treated with mutual respect. It is important for a productive and harmonious workplace and training environment that employees/ students are aware of the impact of their behaviours on others. Bullying in the workplace and training environment is inappropriate and unacceptable behaviour. Employees /students found to have committed or condoned such behaviour in the training workplace will be subject to disciplinary action which may include the termination their enrolment.

22 POLICY BIBA Academy will not tolerate bullying under any circumstances and will: Promote appropriate standards of behaviour at all times. Treat complaints for bullying in a sensitive, fair, timely and confidential manner. Implement training and awareness-raising strategies to ensure all students know their rights and responsibilities. Provide an effective procedure for complaints of bullying to be addressed. Encourage the reporting of behaviour which breaches the bullying policy. Ensure protection from victimisation or reprisals for persons reporting bullying. What is Bullying? Workplace bullying is characterised by persistent and repeated negative behaviour directed at an employee/student that creates a risk to health and safety. OHS law places duties on management to eliminate, so far as is reasonably practicable, risks to the health and safety of their employees and students. If it is not reasonably practicable to eliminate risks to health and safety, then management must reduce those risks so far as is reasonably practicable. OHS laws places duties on students, employees and managers to take care for the health and safety of persons who may be affected by their acts or omissions at a workplace and to cooperate with their instructors actions taken to comply with the OHS Act What are examples of bullying? The following types of behaviour where directed towards an individual and repeated, or occurring as part of a pattern of behaviour, could be considered to be bullying: Demeaning language or verbal abuse. Threats, physical or verbal intimidation. Outbursts of anger or aggression. Excluding or isolating employees/students Ganging up on an employee/student. Psychological harassment or intimidation. Giving employees/students impossible assignments. Deliberately withholding information that is vital for effective work performance. All of the above is not exhaustive. Other types of behaviour may also constitute bullying. What isn t bullying? Reasonable management actions carried out in a fair and reasonable manner are not bullying. For example, actions could include: Setting performance goals, standards and deadlines. Allocating work to an employee/student. Deciding not to select an employee/student for promotion. Informing an employee/student about unsatisfactory work performance. Informing an employee/student about inappropriate behaviour. Constructive feedback. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

23 Responsibilities All employees/students have a legal responsibility to care for their own health and safety and that of co-workers or other students, and therefore must no engage in acts which constitute bullying behaviour. In addition, employees/students are required to follow instructions given by their instructor/manager relating to the prevention of workplace injuries and illnesses. This applies to measures to prevent bullying which included monitoring the work environment to ensure acceptable standards of conduct are observed at all times. Therefore, all staff/students are responsible for promoting this policy by ensuring: You treat other staff/students with respect and courtesy. Comply with the Workplace Bullying Policy & Procedure. Incidences of bullying are reported to the appropriate manager or instructor. You fully participate in any investigation into an incident of bullying, and maintain confidentiality. PROCEDURE What can I do if I believe I am being bullied? Employees/students may deal with bullying either by resolving the issues themselves by discussing the problem with the person involved, or by seeking assistance from management. It is important that you do not ignore where you feel you are being bullied, thinking it will go away. Ignoring the behaviour could be wrongly interpreted as approval by the person causing the bullying. Below is a summary of the steps that can be taken to address individual concerns and who to contact: If you can, try and resolve the problem yourself with the person(s) involved as soon as possible. You may find that they didn t mean to do what they did. If you are unsure of how to handle the problem yourself, or you just want to talk about the problem with someone and get more information about what you can do, talk to the Operations Manager. The Director will be advised of the bullying complaint by the Operations Manager. The Director may seek external advice and assistance from persons such as independent mediators or investigators. If you do make a complaint about bullying, you are responsible for ensuring that you: Make the complaint honestly and in good faith. Provide all the facts relevant to the complaint. Co-operate with the investigation and resolution processes. BIBA Academy may not assist you to deal with a complaint of bullying where: The complaint has been satisfactorily dealt with or resolved previously (unless another bullying incident has occurred since). The complaint is made anonymously without sufficient detail being provided so as to allow investigation or resolution of the matter. The complaint is frivolous, vexatious or malicious, for example where false or misleading information is provided, relevant information is withheld, facts and distorted or there is no demonstrated commitment to resolution. (Note: Depending on the circumstances, these types of complaints could lead to disciplinary action including dismissal action being taken against the person making the complaint). The complaint does not constitute bullying as defined by the policy. If you have observed an incident in which another employee/student is being bullied, bring it to the attention of your manager/instructor.

24 If a complaint of bullying has been made about you, you are responsible for ensuring that you: Cooperate with the investigation and resolution processes. Provide a written or verbal response to the complaint which has been made. Provide all relevant facts to the person conducting the investigation. Confidentiality Anyone involved in a complaint of bullying, or its investigation, must ensure that the circumstances and facts of the complaint are disclosed only to those people who are directly involved in progressing its investigation and resolution, or have a need to know. In particular, it is important that staff/students who either make a complaint, or may be witnesses to the circumstances giving rise to the complaint, do not discuss the matter outside the investigation and resolution process. Management responsibility If an employee/student brings an allegation of bullying to your attention: DO NOT Ignore the complaint. Tell the employee/student making the complaint to wort it out themselves. Make a judgement about whether the complaint is true or not. Say that the employee should put up with the bullying. Talk to anyone about the issue except those involved in the investigation and resolution of the complaint. Prejudge the merits of the complaint. DO Behave consistently with the Workplace Bullying Policy. Resolve the complaint as quickly as possible. Be sympathetic, sensitive and serious; the complaint is obviously serious to the person making it. Enquire into the matter within 3 working days, and attempt to resolve it as soon as possible. Take preventative measures in the workplace. Managers action steps 1. Notify the Director immediately. 2. Document the complaint using BIBA Academy Complaints Form. 3. Follow the steps of the BIBA Academy Student Complaint/Appeals handling Policies and Procedures. 4. In discussion with the Director, determine who should investigate, and if possible, mediate the complaint. Investigation and mediation Investigation of the complaint of bullying must commence within 3 working days of the receipt of the complaint. With the Director or the designate, determine who is the appropriate person to investigate the complaint. The investigator must be someone who is impartial, suitably qualified and is competent to conduct investigations. This person may need to be sourced from outside the organisation. The investigator must speak to the parties involved, and all witnesses if any. The investigator must report on whether or not the complaint has been substantiated, and the proposed action to be taken in response. The investigator must document all the findings and outcomes in the online bullying register, and keep detailed notes of conversations including messages left. Keep the complainant, and the person against whom allegations were made, informed of progress. This should be done in the form of written memos. Mediation should be the first consideration in resolving a bullying complaint. This form of dispute resolution is appropriate only if the person making the complaint agrees. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

25 The appropriate action, based on the findings of the investigation, must be undertaken promptly. Such action may include: o An apology. o Changes to work practices. o Disciplinary action (which may include termination of employment/training contract). o Training o Notes placed in personal employee/student file etc. Investigator s discussion with the complainant Investigator s discussion with the complainant 1. Determine whether an interpreter is required. 2. The complainant may bring a support person with them (eg. Chaplin, family member, friend). 3. Arrange an appropriate venue to meet with the complainant. The venue should be private and free of interruptions, and wherever possible put the complainant at ease. The venue must be conducive to maintaining confidentiality. 4. Allocate enough time to discuss the complaint in full. 5. Explain how the investigation process is conducted, and the possible outcomes. 6. Advise the complainant that the matters discussed are confidential, and that the complainant must only discuss the issue with those persons investigating the complaint, or who are formally supporting them through the process. 7. Referring to the register, obtain a broad outline of the complaint, followed by a detailed description of what is alleged to have happened, when it is alleged to have happened (including dates and times), where it is alleged to have happened and by whom. Obtain and record all relevant facts. 8. Ask the complainant whether there are any witnesses, or other evidence that supports their version of events. Record the names of any witnesses to the alleged bullying, and obtain copies of any documentation provided to support the allegations. Advise the complainant that witnesses will be interviewed, and that the complainant should not speak to the witnesses about the issues. 9. Explain any other action that will be taken, eg. speaking to the alleged bully. 10. Ask the complainant what they want done in regard to the alleged bullying. It is at this point that mediation should be offered as a means of resolving the complaint. If mediation is accepted, the mediation should be arranged to occur as soon as possible. 11. Counselling should be offered to the complainant. 12. Advise the complainant when they can expect to be advised of an outcome to their complaint. Investigator s discussion with the person about whom the complaint is made 1. Determine whether an interpreter is required. 2. The respondent may bring a support person with them (eg. Chaplin, family member, friend). 3. Arrange an appropriate venue to meet with the respondent. The venue should be private and free of interruptions, and wherever possible put the respondent at ease. The venue must be conducive to maintaining confidentiality. 4. Allocate enough time to discuss the allegation(s) in full. 5. Explain to the respondent your role in the investigation of the complaint against them, and that it is important that their version of events is obtained. 6. Advise the respondent that the matters discussed are confidential, and that the respondent must only discuss the issue with those persons investigating the complaint, or who are formally supporting them through the process. 7. Explain to the respondent exactly what it is that they have been accused of saying or doing, including names, dates, times and locations. 8. Provide the respondent with a written memo stating the allegations. 9. Ask the person to respond, either verbally or in writing, to the allegations. 10. Referring to the Bullying Register, take notes of the respondent s version of events. Obtain and record all relevant facts. 11. Ask the respondent whether there are any witnesses, or other evidence that supports their version of events. Record the names of any witnesses, and obtain copies of any documentation. Advise the respondent that witnesses will be interviewed, and that the respondent should not speak to the witnesses about the issues. 12. If the allegations are denied, ask the respondent if they can think of a reason why these allegations have been made. 13. Ask the respondent what they believe may resolve the matter.

26 14. Inform the respondent that they must not victimise or bother the complainant in any way. Doing so will result in immediate action against them, eg. being stood down pending the outcome of the investigation. 15. Counselling should be offered to the respondent 16. Advise the respondent when they can expect to be advised of an outcome of the investigation. The outcome Determine whether or not the allegations are substantiated, or whether there is insufficient evidence or information to make a conclusion. Record in writing your conclusions, and the reason for them. If the alleged bullying is substantiated, there may be a basis for disciplinary action against the person responsible. If termination of employment is appropriate, this must comply with unfair dismissal laws. If the allegations of bullying are unsubstantiated, ensure that there is no action taken against the person whom the complaint was made, and that no notes about the complaint are retained in their personnel file. If there is insufficient information to make a determination in regard to an allegation of bullying, the report notes should be kept in the Bullying Complaints file, and no action is to be taken against either party. Advise the complainant and the person about whom the complaint was made of the investigation findings and actions. If the allegation is substantiated, action will include a written record of the investigation being placed in the perpetrators personnel file. Provide a written summary to the Director. The OHS Manager will store all bullying complaints files securely and confidentially. PROCEDURE FOR RECOGNITION OR PRIOR LEARNING (RPL) and CREDIT TRANSFER (CT) APPLICATION Recognition of Prior Learning (RPL) An assessment process that involves assessment of an individual s relevant prior learning to determine the credit outcomes of an individual application for credit. Credit Transfer (CT) A process that provides students with agreed and consistent credit outcomes based on equivalence in content and learning outcomes between matched unit/s of competency. All students are given opportunity to apply for RPL for industry skills or life skills, or where CT may apply. RPL PROCEDURE Students wishing to apply for RPL should speak with BIBA Academy administration at the time of enrolment. If the student wishes to apply for RPL of either their past qualifications or experience they will need to do so at least two weeks prior to course commencement. RPL is assessed against units of competency in a program based on completion of one or a combination of the following: Review of evidence including relevant formal qualifications Interviews Confirmation of testimonials Validated workplace logbooks Skills testing Written/Oral tests The steps to apply for RPL The fee to assess students for RPL is $250 per unit of competency, which must be provided with the completed application form and evidence. There is no refund for the RPL fee should the student be deemed as unsuccessful in RPL. 1. Student will then collect evidence to support their claim for RPL; BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

27 2. Once evidence has been collected, the applicant must book a meeting with the Operations Manager, at this meeting they will submit the application form and evidence with the fee for RPL assessment. This process must be completed within two week prior to course commencement; 3. The RPL assessor will then analyse applicants individual experience and qualifications against appropriate learning outcomes/competency statement; 4. If claim matches learning outcomes/competencies then full recognition is granted; 5. If claim does not match learning outcomes/competencies then further evidence will be requested, this may also involve an interview where applicant will support their case or where they are given opportunity to present their skills i.e. live model. Further evidence must be supplied within two weeks from the application date; 6. If further evidence is not recognised or received within the additional two weeks then the claim will be rejected, a letter of advice will be forwarded to applicant advising of decision wither way; 7. If the student wishes to appeal decision they must inform BIBAA cademy in writing within one week of rejection letter; 8. Student may appeal decision following the complaints and appeals process, the cost will be little or no cost to the student; 9. Letter of advice will be forwarded to student outlining the costs (if any) of appeal process. Once student has paid their share of cost for further process (must be received within one week of request for payment). The appeal will progress forward; 10. Letter of advice of outcome will be forwarded to the student within two weeks of final decision; 11. Completed RPL Application Form with attachments will be kept in the students individual file, including results of application; 12. Details of the application and outcomes will be recorded in the RPL Assessment Register in BIBA Academy Google Docs. CREDIT TRANSFER PRCEDURE BIBA Academy will also recognize AQF qualifications and Statements of Attainments awarded by other Registered Training Organisations which will result in Credit Transfer (CT). Credit will be awarded to matched qualifications, units or modules. The steps to apply for CT 1. When handing in course Enrolment Forms you must attach a certified copy of your Statement of Attainment. 2. Your application will be assessed within 5 working days. 3. All credited modules/units will be marked in your learning guide upon commencement by administration. 4. All credit modules/units will be recorded on the students training plan outline. MUTUAL RECOGNITION BIBA Academy recognises any qualifications or Statements of Attainment from any RTO. STUDENT REFUND POLICY The following refund policy refers to VTG Certificate IV course enrolments: If a student withdraws, by written notice, from government-funded training up to 4 weeks after commencement, BIBA Academy will keep the concession tuition fee. However will refund any tuition fee above the concession. If the withdrawal is from part of the enrolment the refund is applied to the nominal hours completed. BIBA Academy is not responsible for any lost or stolen books or equipment. A refund on the amenities fee will applied based on the time completed with BIBA Academy. If the course is cancelled by BIBA Academy at any time during the period of the student's enrolment, then BIBA Academy will refund the full tuition contribution and amenities fee, prior to the date of cancellation. BIBA Academy may grant refunds in other circumstances or of greater amounts as it sees fit. A successful application of RPL may mean that a student is entitled to a refund of the tuition fees they have already paid for hours of tuition they no longer need. Whereby a student withdraws, cancels or transfers prior to completing a qualification BIBA Academy will endorse the student a formal Statement of Attainment (at no additional cost); provided the student has paid in full for the tuition related to the units of competency to be shown on the Statement of Attainment. UNIQUE STUDENT IDENTIFIER (USI) From January 2015 if you are undertaking nationally recognised training delivered by a registered training organisation you will need to have a Unique Student Identifier (USI). A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 3AW88YH9U5.

28 How to get a USI It is free and easy for you to create your own USI online. While you may create your own USI, training organisations are also able to create a USI for you. Training organisations should do this as part of the enrolment process when you begin studying. Where this service is provided, training organisations will let you know. Steps to create your USI The following steps show how you can create a USI: Step 1 Have at least one and preferably two forms of ID ready from the list below: Driver s Licence Medicare Card Australian Passport Visa (with Non-Australian Passport) for international students Birth Certificate (Australian) Certificate Of Registration By Descent Citizenship Certificate Immi Card IMPORTANT: To make sure we keep all of your training records together, the USI will be linked to your name as it appears on the form of ID you used to create the USI. The personal details entered when you create a USI must match exactly with those on your form of ID. If you do not have proof of ID from the list above, you can contact BIBA Academy administration about the other forms of ID they can accept to help you get a USI. Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Have your personal contact details ready (e.g. address, or mobile number, or address). Visit the USI website at: Select the Create a USI link and follow the steps. Agree to the Terms and Conditions. Follow the instructions to create a USI it should only take a few minutes. Upon completion, the USI will be displayed on the screen. It will also be sent to your preferred method of contact. You should then write down the USI on the enrolment form and keep it somewhere handy and safe. STUDENT SUPPORT SERVICES BIBA Academy will be sensitive to all cross-cultural issues and meet the special needs of students (especially those under the age of 18 years). Students at the Academy will receive adequate orientation and access to information regarding: Accommodation Counselling Concurrent assistance Welfare facilities Literacy and numeracy assistance. Should a student require advice on any of the above-mentioned services, they are requested to see Mirella Heuperman at the BIBA Academy office. BIBA Academy will also ensure that students have access to fair and equitable processes for dealing with complaints. (See Complaints Policy). Queries regarding course, progress or difficulties, please contact the office, as there are many means of assistance available to students. BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

29 LEGISLATION A range of legislation is also applicable to all students. Information on relevant legislation can be found at the following websites: EO VET WorkCover / WH&S Privacy It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the websites indicated, or contact us in the office if you require further information. GUIDE TO SERVICES Care Ring, Your crisis Line Telephone: Provides compassionate and responsive telephone counselling to all Victorians In personal crisis, with timely information and facilitated referral to relevant services. Men s Line Australia PO Box 33, North Melbourne 3051 Telephone: (03) ; Fax: (03) talkitover@menslineaus.org.au, Web site: Available 24 hours a day. National telephone counselling line for men who want to talk about their family and relationship concerns. Provides information, support and referral. Grief Line C/- Bethlehem Hospital Inc 476 Kooyong Road Caulfield South 3162 Telephone: (03) Services are offered noon and midnight, seven days a week. Offers support to all those who have experienced loss such as death, relationships, violence, depression and ageing, health concerns, unemployment and family and community issues. Women s Information and Referral Exchange (WIRE) 1 st Floor, Ross House, 247 Flinders Lane, Melbourne 3000 Telephone: Toll free or (03) TTY Fax: (03) wire@vicnet.net.au, Web site: Free, confidential information, support, counselling and referral services for women.

30 WHERE IS BIBA ACADEMY FITZROY? - MAP P BIBA Academy 236 Johnston Street FITZROY BIBA Academy is conveniently located with easy access to public transport and free parking. All day parking is available in Gore St. BIBA Academy is also a short ride on public transport from the city or suburbs. The number 112 tram travels up Collins St in the city. The tram turns into Brunswick St from Victoria Parade, Get off at Johnston St and walk right. BIBA Academy is only a 5 minute walk from Brunswick St. From Parliament Station in the city catch the 86 tram. The tram turns into Smith St from Gertrude St. Get off at Johnston St. BIBA Academy is only a 1 minute walk from this stop. The 200 bus provides access to all students from the Eastern suburbs and city. The bus travels up Johnston from Hoddle St. Get off at Smith St. BIBA Academy is only a 1 minute walk. If you have any troubles locating us please do not hesitate to call the academy for directions on Please note that on street parking in the Fitzroy area is extremely limited. We would suggest parking at the Coles Supermarket on near the corner of Fitzroy ST and Johnston Street Fitzroy. Parking is available on the rooftop all day for a fee of approx. $8. P BIBA Academy Johnston St - FITZROY VERSION: JAN 2017 P (03) F (03) E contact@biba.com.au TOID 6035

31 WHERE IS BIBA ACADEMY MELBOURNE? - MAP BIBA Academy 401 Swanston Street MELBOURNE BIBA Academy is conveniently located with easy access to public transport and all day parking if required. Please note that parking is limited in the city. BIBA Academy is conveniently located just minutes from Melbourne Central Station for train connections and all trams that travel along Swanston Street. If you have any troubles locating us please do not hesitate to call the academy for directions on