STUDENT HANDBOOK. May Odyssey House Victoria. ABN , Registered Training Organisation Bridge Road, Richmond VIC 3121

Transcription

1 STUDENT HANDBOOK May 2017 Odyssey House Victoria ABN , Registered Training Organisation Bridge Road, Richmond VIC 3121 Version 41 Version 41 OHV 660 Bridge Road, Richmond 3121, Victoria

2 Contents About Odyssey House Victoria... 1 Introduction... 1 Mission Statement... 1 Quality Controlled Training... 1 Training Expertise and Experience... 1 Contact Information... 1 Errors and Omissions... 1 Competency Based Training... 2 Application to Enrol in Courses... 3 Application Process... 3 Language, Literacy and Numeracy (LLN)... 4 Support Policy... 4 LLN Test... 4 Purpose of the Assessment... 4 How we judge your LLN level... 4 Selection Process... 5 Acceptance into a Course... 5 Employment... 5 Volunteering... 5 Recognition of Prior Learning... 6 RPL Application Process and Assessment... 6 RPL Assessment... 6 Application... 6 RPL and Subsidised Training... 6 RPL Process: Existing Student... 6 RPL Process: New Student... 7 National Recognition... 7 Notarised Copies... 8 First Aid Qualification... 8 Financial Policies and Procedures... 8 Fees and Charges... 8 Payment Methods... 9 Late Payment of Fees... 9 Withdrawal and Refunds... 9 Subsidised funding Student Contribution Fees (for subsidised training) Financial Hardship Higher Education and Skills funded courses Other Costs Guarantee (OHV Obligations) Version 41 OHV 660 Bridge Road, Richmond 3121, Victoria

3 Commitment Required of Students (Student Obligations) Course Guidelines Student Code of Conduct Participation and scheduling your study Training Plan Guide Assessment and Trainer Feedback Communication Continuing Improvement Deferring from courses Non-Completion of Course Work Missing Tasks Comments, Complaints and Appeals Procedure Application for Extension Plagiarism Policy Access to Student Records A Guide to Flexible Delivery Study Advantages to studying with OHV Support provided for your flexible delivery course Assessment Tasks Facilities and equipment Courses Offered Version 41 OHV 660 Bridge Road, Richmond 3121, Victoria

4 About Odyssey House Victoria Introduction Odyssey House Victoria (OHV) is a Registered Training Organisation (No ) and provides accredited training in drug and alcohol services and allied health vocations. This Student Handbook is for those interested in undertaking accredited training with OHV. It explains the rationale of our course design and delivery, and defines competency based training. It also includes details of training offered, elearning, course guidelines and financial considerations. Applicants are advised to read this Student Handbook before applying for a course. Mission Statement For more than three decades, OHV has provided a range of treatment interventions for people with substance use issues and continues to develop and deliver training that draws on the clinical experience in in the alcohol and other drugs (AOD) sector. OHV has a continuing commitment to competency based training and assessment to support workforce development in the AOD sector. Quality Controlled Training All training delivered by OHV is undertaken in accordance with the Vocational Education Training (VET) Quality Framework. Further information about the VET Quality Framework can be found here: The VET Quality Framework provides a range of standards and requirements that ensure candidates receive best practice in training and education. Training Expertise and Experience OHV has established industry expertise and is committed to workplace training and assessment of workers AOD competencies. OHV has extensive experience in developing and facilitating quality accredited training targeted to the provision of services to people who misuse alcohol and other drugs. Contact Information Student Coordination Training Manager Contact: Thomas Stephen Michael Ried Phone: tstephen@odyssey.org.au mried@odyssey.org.au Trainers; Facilitators; Recognition of Prior Learning Phone: studentadmin@odyssey.org.au Errors and Omissions We work hard to avoid errors, but if you find something wrong please let us know via: Phone: studentadmin@odyssey.org.au Page 1 of 28

5 Competency Based Training Qualifications incorporate a complete set of units, the number of units vary from course to course. Students must demonstrate competency in a unit to be assessed as Competent. The AOD sector has been involved in determining the skills required in competency based training in nationally recognised AOD qualifications. The term competency, describes the required application of knowledge, skills and personal attributes needed in a specific area of work. Competency also embodies the ability to transfer and apply skills and knowledge to new situations and environments. Qualifications comprise units and the units have imbedded employability skills including communication, teamwork, problem solving, initiative and enterprise, planning and organising, self-management, learning and technology. These competencies provide the basis for a nationally consistent approach to the training of workers. Units of Competency Components All units of competency have the same layout which include: Elements These outline activities associated with the specific competency Performance Criteria These are the criteria that indicate the necessary standard of the activity to be undertaken Range of Variables This section provides information to clarify the circumstances and content involved. Note that some list necessary components ( include... ), and some provide options ( may include... ) Underpinning Knowledge This section identifies knowledge and theory underpinning the exercise of competencies in the workplace. Underpinning Skills These are generic skills required to exercise the competencies in the workplace. For further information regarding competency based training and the Australian Qualifications Framework (AQF) visit: OHV s RTO is subject to legislation related to training and assessment as well as general business practice. This legislation governs our obligations as an RTO, our obligations to students, and relates to the industry in which we conduct training. This legislation regularly updated and all OHV representatives are made aware of these changes in a timely manner. Our courses adhere to the following legislative framework and requirements: Standards for Registered Training Organisations Australian Qualifications Framework Fit and Proper Person Requirements Financial Viability Risk Assessment Requirements, and Data Provision Requirements Full details are provided here: Page 2 of 28

6 Further relevant legislation that affects the delivery of our training and assessment services includes: Commonwealth legislation: Age Discrimination Act 2004 Copyright Act 1968 Copyright Amendment (Digital Agenda) Act 2000 Disability Discrimination Act 1992 Disability Discrimination Amendment (Education Standards) Act 2005 Disability Discrimination and Other Human Rights Bill 2009 Disability Discrimination Regulations 1996 Disability Standards for Education 2005 Equal Employment Opportunity (Commonwealth Authorities) Act 1987 Fair Work (Registered Organisations) ACT 2009 Fair Work Act 2009 Fair Work Amendment (state referral) Act 2009 Occupational Health and Safety amendment 2007 Privacy Act 1988 Privacy Amendment Act 2004 Racial Discrimination Act 1975 Sex Discrimination Act 1984 Work Health and Safety (Transitional and Consequential Provisions) Act 2011 Work Health and Safety Act 2011 Workplace Relations Act 1996 Legislative Instruments Act 2003 Human Rights and Equal Opportunity Act 7986 Trade Practices 1974 Application to Enrol in Courses Application Process There are four steps to applying for a course: Step 1. Select a course, review requirements and understand the information provided to you prior to enrolling in the course; Step 2. Select a Funded (see page 10 for funding eligibility) or Standard (full fee); Step 3. Complete the electronic application form; o o o Includes a language, literacy and numeracy assessment; A letter of support from your employer (or volunteer organisation); Notarised transcripts (if applicable see National Recognition below) Step 4. Enclose/attach notarised copies of all previous qualifications and academic transcripts and other required documentation. Please note: Applications which include National Recognition (recognition of equivalent units of competency) will not be processed without the relevant notarised documentation. Page 3 of 28

7 Language, Literacy and Numeracy (LLN) Support Policy This policy has been designed to describe variations in arrangements for our clients who have specific language, literacy and numeracy needs and the support services available to these persons. In essence, the policy seeks to identify possible barriers within learning and assessment processes and practices, which place individuals with specific needs in LLN at a disadvantage. Should an applicant have issues with learning because of LLN difficulties, or because client may not have English as their first language, Odyssey House will discuss this with the individual and refer them to an appropriate LLN service or ESL (English as a Second Language) service, such as Melbourne Polytechnic has on offer. As our learning materials and assessments are delivered primarily online, candidates will be required to have the skills to navigate this environment. This means that there is more emphasis on reading and writing than in some learning environments. Odyssey endeavours to make adjustments to learning and assessment strategies for individual learning styles wherever reasonably possible. We understand that this may not suit every learner. Our processes and practices are developed to standards of vocational competence established for the community services sector. Assessment processes and practices are designed to assess against the specified standard which is required to achieve a competent outcome. Job roles within the AOD sector require a level of Language, Literacy and Numeracy skills and we attempt to mirror this in our assessments. Variations in learning and assessment strategies are limited. One purpose of the LLN test is to determine if our courses are suitable to your needs. If this is not the case, we will refer you to a more appropriate provider. LLN Test You are required to complete this test online before you commence training in the unit or course. Satisfactory completion of the test is an entry requirement for admission into any course or unit, and is a condition of enrolment. If you do not satisfactorily complete the test you may, in some cases, not be permitted to participate in your chosen unit or course. Purpose of the Assessment The Language, Literacy and Numeracy test is conducted to assess your capabilities to comprehend the content and undertake the tasks of a unit. As an RTO, we always attempt to deliver the highest standard of service on the market, and to do this, we need to view your LLN skills before you commence training, to help you as much as possible on your way to completing your unit. How we judge your LLN level A score is given out of 14. Your score will be matched against the score required for a Level 4 from the National Reporting System A score of 10 or above is considered a pass. A score of 9 or less indicates that you may have problems understanding the concepts in our units, and we will not allow you to proceed with the unit you have spoken to the Manager of Training and Workforce Development. If there is a valid reason you may be allowed to attempt the test again. The test is a combination of multiple-choice and written questions. In the skills identifier we are judging the breadth of your regular literacy practice and use of technologies. In the terminology question we are judging your comprehension or research skills. In the reading and writing questions we are judging your comprehension and expression skills and your ability to form and express your thoughts clearly. Your range of expression, grammar and fluency is a valuable part of work in community services. In the numeracy questions we are judging your ability to comprehend and conduct basic mathematical operations. Page 4 of 28

8 There is no time limit on the test. A calculator and dictionary is permitted. Selection Process A selection criteria is specified for each of the courses provided by OHV on our website. This is the entry requirement under normal circumstances for each course of training. However, OHV will also consider other applications for a course of training where the applicant can demonstrate adequate and appropriate professional experience and is deemed as capable of completing the proposed course of training. Applicants may be required to attend either a face-to-face or a telephone interview where appropriate. Where a course of training is not deemed appropriate for an individual applicant, OHV will speak to the individual and provide information and guidance in order that the applicant can attain their training goals. Acceptance into a Course Step 1. Once an applicant has been accepted (see Selection Process above) into a course they will receive an invoice and letter of acceptance (including a payment terms), via Step 2. Upon receipt of the applicant s deposit, they will then receive their login details for the flexible delivery classroom via Step 3. Once they have completed the flexible delivery orientation, they will then be given access to their classroom. Please note: Important: Enrolment is not be deemed as complete until a deposit is received. You will be required to maintain an agreed course delivery schedule. Failure to maintain the scheduled course delivery may result in us talking with you about options of deferral or applying a process of withdrawal from your course. Application may be made during your course for extension in special circumstances. Employment Please note that these qualifications do not guarantee you will obtain employment in alcohol and other drugs agencies. You will need to assess viable employment pathways if employment is your intention. Volunteering Prospective participants for course CHC Certificate IV in Alcohol and Other Drugs who are not currently employed in the community or health sectors are required to show evidence (such as a letter of engagement from the volunteer organisation) of volunteering prior to enrolment being considered. The criteria are as follows: volunteering for at least 3 months prior to enrolling in the course committed to a minimum of two days per week volunteering in a suitable agency and capacity able to undertake or have the opportunity to o work with service users o undertake assessment of service user needs o develop goals and strategies with service users o develop counselling skills o be provided with supervision Participants are expected to notify OHV if there is a change in their employment or volunteering status. Participants are required to provide details of their volunteer work and agency details upon application. Page 5 of 28

9 Recognition of Prior Learning Recognition of prior learning (RPL) is a form of assessment which involves the course participant gathering evidence which demonstrates their knowledge and skills, in all performance criteria for a unit of competency. Applicants must complete the enrolment process and will then gain access to an RPL kit which is available on the e-learning portal which details the RPL process. Applicants for RPL may choose to complete a unit of competency or the whole course via this method of assessment. Applicants for RPL will need to provide documentary evidence such as: Training and education qualifications data: e.g. assessments, case studies, group reports, referrals, treatment plans, incident reports Agency protocols and procedures, e.g. OH&S, risk management. Third party reports, curriculum vitae Evidence from other areas e.g. training delivered or developed. An interview is conducted to confirm skills and knowledge. RPL Application Process and Assessment RPL Assessment RPL is an assessment process that assesses an individual s formal and informal learning to determine the extent to which that individual has achieved the required learning outcomes, competency outcomes, or standards for entry to, and/or partial or total completion of, a qualification. Assessment of RPL is based upon mapping the evidence supplied to the elements, performance criteria, essential skills and knowledge indicated in the unit of competency applied for. Application There is an RPL package in each course in the e-learning portal. Students are given access to this RPL package at the start of their course. Students requesting RPL must meet the eligibility requirements set by Odyssey House and complete the form located here: RPL and Subsidised Training If undertaking assessment via Recognition of Prior Learning, subsidies may be reduced for students enrolled in a government-subsidised course, meaning full unit fees apply to each unit that is assessed via RPL. RPL Process: Existing Student The student informs the Student Coordinator and the course Trainer which unit/s they wish to RPL by completing the RPL eligibility form located here: including the required evidence (linked from RPL eligibility form), as per the RPL package The Student Coordinator will inform the RPL assessor and give the RPL assessor details to the student via the RPL register in the RTO Intranet The assessor then arranges an interview with the student updates the RPL register in the RTO Intranet Once RPL competency is approved for a unit/s, the assessor records the outcomes in the RTO Intranet The Student Coordinator records unit completions on the student training plan, and in the Student Management System, axcelerate. (If this completes the student s training plan, the Page 6 of 28

10 student will be processed in the normal manner to completion, i.e. issued with a Certificate or Statement of Attainment as applicable). RPL assessor informs the student and the course trainer of the student s competency in the unit/s via the RPL register Course facilitator adjusts details of the unit competency on the copy of the student training plan they hold, for reference purposes. RPL Process: New Student The student informs the Student Coordinator and the course Trainer which unit/s they wish to RPL by completing the RPL eligibility form located here: including the required evidence(linked from RPL eligibility form), as per the RPL package The Student Coordinator will inform the RPL assessor and give the RPL assessor details to the student via the RPL register in the RTO Intranet The assessor then arranges an interview with the student updates the RPL register in the RTO Intranet Once RPL competency is approved for a unit/s, the assessor records the outcomes in the RTO Intranet The Student Coordinator records unit completions on the student training plan, and in the Student Management System, axcelerate. (If this completes the student s training plan, the student will be processed in the normal manner to completion, i.e. issued with a Certificate or Statement of Attainment as applicable). RPL assessor informs the student and the course trainer of the student s competency in the unit/s via the RPL register Course trainer records unit completion in student training plan they hold, as reference. NOTE Evidence submitted for RPL is not returned. Applicants are encouraged to keep copies of their whole portfolio. Students may complete any individual or group of units via the recognition method. Students are not entitled to complete a unit by a combined method of coursework and RPL evidence. Undertaking the recognition process will not reduce the overall cost of the course, as assessors will still be required to examine and assess submitted evidence of current competence. Undertaking recognition may however enable the training participant to complete their chosen course more quickly. Additional costs (incl. travel/accommodation) may apply for students located outside metropolitan Melbourne. National Recognition OHV recognises AQF and VET qualifications and VET statements of attainment issued by any other RTO. Applicants who have qualifications in other competency based training may gain recognition of any units which are the same as that contained within their course. Applicants with National Recognition will receive a reduction of fees per unit recognised. See the Fees and Charges to calculate reductions. At the point of application it is expected that the participants will inform the Student Coordinator where provided in the application form of any National Recognition that they might have. To obtain a National Recognition, the applicant must attach notarised academic transcripts or records of prior learning to their application. Page 7 of 28

11 Please note: Statement of Attainment courses are not complete certificates or diplomas. Statement of Attainments are comprised of units that make up part of a certificate, diploma or accredited short course and can be used as evidence for National Recognition. Notarised Copies OHV requires a notarised copy of academic transcripts, certificates or statements of attainment that are relevant to their enrolment, at the time of application. A notarised copy is a photocopy of the original document that has been dated and signed as a true copy either by a person authorised to witness (for more information see for a list of authorised persons) or by OHV training staff who have seen your original documentation. Please note that documents that are submitted to OHV cannot be returned. First Aid Qualification Participants are required to provide OHV with a copy of their current First Aid Certificate (Level 2 - HLTFA311B Apply First Aid, or equivalent) or above. The first aid component must be gained externally to OHV at the participants own cost. Please note: Participants are charged only for the units they undertake with OHV and therefore are not charged for First Aid within course fees. A written case must be put forward to the senior trainer for consideration, showing justification for not supplying a First Aid certificate. Essential skills and knowledge in this qualification include: Cardio Pulmonary Resuscitation (CPR) Bandaging Managing Toxic Substances Managing Bleeding Managing Broken bones Managing Consciousness Managing Choking and Knowledge of Coma Positions A current First Aid Certificate must be provided in order to achieve competency in any of the following: CHC43215 Certificate IV in Alcohol and Other Drugs (Course) CHCAOD510B Work effectively with client with complex alcohol and/or others issues (Unit) Financial Policies and Procedures Fees and Charges For individuals enrolling in a course we will not accept payment more than $1,500 at enrolment and during the course for units of competency not yet completed. This means your first invoice will have a down payment amount and the subsequent balance is usually pro-rata (at not more than $1,500 for units of competency not yet completed). The Student Coordinator will calculate your fee based on your particular situation. The course fee includes non-refundable $75 enrolment administration costs. The following fees apply to students not eligible for government subsidies. Page 8 of 28

12 Courses Fee For Service Price (*) 10524NAT Course in Working with Clients with Amphetamine-Type Stimulant Issues $ CHC Certificate IV in Alcohol and Other Drugs $4, CCHC53215 Diploma of Alcohol and Other Drugs $6, CHCSS Alcohol and Other Drugs Skill Set $1, Payment Methods Applicants are required to pay their deposit at least two weeks prior to commencing study. Payments are made via monthly instalments and can be made via our secure PayPal website, direct deposit or cheque. Details of your individual payment plan are provided in your Student Agreement made available prior to starting training with us. Late Payment of Fees Course payments are expected on a monthly instalment basis. It is the responsibility of the participant to maintain consistency in payments. In the instance where a participant misses payments and does not inform OHV administration within one week of expected due payment, access to course material and progression through the course may be suspended at the discretion of OHV management. In the instance where a training participant has completed all the assessment tasks for all course units but has not completed their monthly payments for the complete course, a Statement of Attainment or Certificate cannot be issued until the course is paid in full. Non-payment for 2 months will result in access to the flexible delivery classroom being suspended until payments are received. A Statement of Attainment for all units of competency completed, assessed as Competent and paid for, will be sent by regular post to participants who withdraw prior to completion of a course of study. Withdrawal and Refunds Participants must notify OHV of their decision to withdraw from a course in writing. Notification of withdrawal should be made to the Training Unit, Odyssey House Victoria, 660 Bridge Rd, Richmond VIC 3121, or faxed to: (03) Participants can obtain a withdrawal pro forma from OHV training administration. This form is available upon request to the Student Coordinator at studentadmin@odyssey.org.au In respect of fees paid in advance, participants who withdraw from a course of study prior to their agreed start date shown on their Training Plan will receive a full refund of fees paid, less a $75 administration charge. Withdrawals within the first 2 weeks of course start date shown on their Training Plan will be refunded 50% of fees they have paid in advance. Students in places funded by Higher Education and Skills are entitled to a full refund up to 4 weeks from the date of enrolment. Withdrawal after this timeframe results in forfeiture of any fees paid in advance unless exceptional circumstances, such as serious illness, are demonstrated with supporting evidence to the RTO s satisfaction. Any refund due will be payable by cheque within one month of notification of the participants withdrawal. A Statement of Attainment for all units of competency completed, assessed as Competent and paid for, will be sent by regular post to participants who withdraw prior to completion of a course of study. Page 9 of 28

13 Subsidised funding Student Contribution Fees (for subsidised training) If you are eligible for a Higher Education and Skills (HEAS) funded course the following Student Contribution Fees apply, unless you are eligible for concession (e.g., Commonwealth Health Card holders) from 1 January Fees for government funded places are from $0.50 per nominal hour, as per the Table above. We apply the following requirements to determine whether an individual is eligible for government subsidised training. From 1 st January 2017, the following criteria apply for all qualifications under the Victorian Training Guarantee through HEAS. To be eligible, an individual must meet the general citizenship/residency requirements and Victorian Training Guarantee requirements as follows: A. To meet general citizenship/ residency eligibility requirements, an individual must be: i. an Australian citizen; or ii. an Australian permanent resident (holder of a permanent visa); or iii. a New Zealand citizen To meet the Victorian Training Guarantee eligibility requirements, an individual must enrol and commence training in a course or qualification provided by the RTO between on or after of 1 January 2017 and 31 December 2017 inclusive and be: i. under 20 years of age (as at 1 January 2017) and undertaking recognised training; or ii. over 20 years of age (as at 1 January 2017) and undertaking recognised training in an Approved Foundation Skills course; or iii. over 20 years of age (as at 1 January 2017) and undertaking recognised training as an Apprentice (not Trainee); or iv. over 20 years of age (as at 1 January 2017) and undertaking recognised training in a course that is at a higher qualification level than the highest qualification held by the enrolee In 2017, eligible individuals are permitted to begin two government subsidised courses, as long as you are not doing any more than two government subsidised courses at a time. For example, if you are continuing a government subsidised Certificate III in Aged Care from 2016, you can start one more course in 2017 until you finish (or withdraw from) your Aged Care course, then you can start a second course in Please note: For all enrolments on or after 16 June 2014, individuals accessing the Victorian Training Guarantee will only be eligible to commence a maximum of two courses/qualifications at the same Australian Qualifications Framework (AQF) level (e.g. Certificate IV, Diploma) in their lifetime. Financial Hardship In the case of Government funded courses, the Chief Executive Officer may reduce fees (student contribution) for participants who experience genuine hardship. Participants will be required in the first instance to request this dispensation in writing to the Manager, Workforce Development and Training. This form is available upon request to the Student Coordinator at studentadmin@odyssey.org.au. Page 10 of 28

14 Higher Education and Skills funded courses Student Contribution Fees (Subsidised Training) If you are eligible for a Higher Education and Skills funded course the following Student Contribution Fees apply, unless you are eligible for concession (e.g., Commonwealth Health Card holders) from 1 January CHC Certificate IV in Alcohol and Other Drugs Student Contribution CHCAOD001 Work in an alcohol and other drugs context $40.00 CHCLEG001 Work legally and ethically $27.50 CHCAOD002 Work with clients who are intoxicated $25.00 CHCAOD005 Provide alcohol and/or other drug withdrawal services $75.00 CHCAOD003 Provide needle and syringe services $25.00 CHCAOD004 Assess the needs of clients with alcohol and other drugs issues $67.50 CHCCCS004 Assess co-existing needs $40.00 CHCAOD009 Develop and review individual alcohol and other drugs treatment plans $37.50 CHCAOD006 Provide interventions for people with alcohol and other drugs issues $35.00 CHCCCS014 Provide brief interventions $37.50 CHCMHS001 Work with people with mental health issues $40.00 CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues $45.00 CHCCCS003 Increase the safety of individuals at risk of suicide $55.00 CHCDIV001 Work with diverse people $20.00 CHCCOM002 Use communication to build relationships $27.50 CHCPRP001 Develop and maintain networks and collaborative partnerships $40.00 HLTAID003 Provide first aid External Sub-Total (hourly rate $0.50) $ Admin Fee $75.00 Total $ CCHC53215 Diploma of Alcohol and Other Drugs Student Contribution CHCAOD001 Work in an alcohol and other drugs context $40.00 CHCAOD005 Provide alcohol and/or other drug withdrawal services $75.00 CHCAOD004 Assess needs of clients with alcohol and other drugs issues $67.50 CHCCCS004 Assess co-existing needs $40.00 CHCAOD006 Provide interventions for people with alcohol and other drugs issues $35.00 CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management $27.50 CHCAOD008 Provide interventions to meet the needs of clients with alcohol and other drug issues $45.00 CHCAOD009 Develop and review individual alcohol and other drugs treatment plans $37.50 CHCCOM006 Establish and manage client relationships $17.50 CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues $45.00 CHCADV005 Provide systems advocacy services $45.00 CHCDIV001 Work with diverse people $20.00 CHCMHS007 Work effectively in trauma informed care $20.00 CHCMHS013 Implement trauma informed care $40.00 CHCPOL003 Research and apply evidence to practice $32.50 CHCPRP002 Collaborate in professional practice $20.00 CHCPRP003 Reflect on and improve own professional practice $ NAT Course in working with clients with amphetamine type stimulant issues $ VIC Course in Family Inclusive Practice $20.00 CHCGMB001 Assess the needs of clients with problem gambling issues $30.00 CHCGMB002 Provide counselling to clients with problem gambling issues $35.00 HLTAID003 Provide first aid External Sub-Total (hourly Rate $0.50) $ Admin Fee $75.00 Total $ Page 11 of 28

15 Other Costs Other costs that may apply are: Replacement cost for Lost/Damaged/Stolen/Missing Certificate or Statement of Attainment Certificate $75 each Statement of Attainment $75 each Extension of Training Schedule 1 st request FREE 2 nd and subsequent requests $75 each Additional Re-Assessments 1 st and 2 nd assessment Inclusive of course fee Subsequent additional re-assessments $95 each A re-assessment fee (as table above) may be applied where a student has been assessed as not yet competent in their fist and second attemps. The re-assessment fees may be applied in excess to the standard course fee. Re-assessment fees are likely to be applied where a student plagiarises another student s work. Guarantee (OHV Obligations) This guarantee is provided for all students is relation to OHV training services and applies where they have entered into an agreement by signing the Student Agreement provided to them during the enrolment process. The purpose of this guarantee is to be clear about our commitments to students who entering into an agreement to study with us. Odyssey House Victoria will: provide training and support, learning resources, assessment, flexible delivery classrooms with forums and technical support regarding students enrolled course or unit of study. We will also provide the relevant Certificate, or Statement of Attainment, for all students assessed as competent in the event that a course or unit of study is cancelled by Odyssey House Victoria, the purchaser of the course or unit shall receive a full refund respective payments received in respect of fees paid in advance, participants who withdraw from a course of study prior to their agreed start date shown on their Training Plan will receive a full refund of fees paid, less a $75 administration charge. Withdrawals within the first 2 weeks of course start date shown on their Training Plan will be refunded 50% of fees they have paid in advance. Withdrawal after this timeframe results in forfeiture of any fees paid in advance unless exceptional circumstances, such as serious illness, are demonstrated with supporting evidence to the RTO s satisfaction. Any refund due will be payable by cheque within one month of notification of the participants withdrawal students are entitled, at no additional cost, to a formal Statement of Attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the student has paid in full for the tuition related to the units of competency to be shown on the Statement of Attainment in the written student acceptance agreement. Commitment Required of Students (Student Obligations) When students enter into an agreement (provided to students who have been accepted to enrol) they will be required to meet the following obligations: Page 12 of 28

16 to affirm that the information provided by the Applicant in their application is complete and correct, to be bound by Odyssey House Victoria's rules and training policies and any amendments made to the rules and training policies to maintain their course participation, including assessments, within their agreed Training Plan schedule to notify the Student Coordinator in writing to request approval for deferment if you are experiencing difficulties maintaining the agreed Training Plan schedule. Students who have not completed assessments on time will receive a warning and may be withdrawn from the course. Re-enrolment and course fees will apply in these circumstances. The purpose of these obligations is to be clear about your commitments when entering into an agreement to study with us. Course Guidelines Student Code of Conduct The Student Code of Conduct requires the following rights and expectations to be respected and adhered to at all times, they apply not only to students but training staff as well. The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status; The right to be free from all forms of intimidation; The right to work in a safe, clean, orderly and cooperative environment; The right to have personal property (including computer files and student work) and the RTO s property protected from damage or other misuse; The right to have any disputes settled in a fair and rational manner (this is accomplished by the Complaints and Appeals Procedure); The right to work and learn in a supportive environment without interference from others; The right to express and share ideas and to ask questions; The right to be treated with politeness and courteously at all times; The expectation that students will not engage in copyright breaches, cheating or plagiarism; The expectation that students will submit work when required; The expectation that students will at all times meet the requirements, terms and conditions contained in the Student application and enrolment form including payment of fees. The expectation that students will participate in learning and assessment as part of the requirement to progress through the course satisfactorily and complete the course in within the period notified in the individualised training plan. Participation and scheduling your study At the start of your course you will have signed a Student Agreement, obligating you to undertake a certain number of hours of study, or complete a certain part of your course on a weekly basis. You will be asked to contact your course facilitator. We encourage you to introduce yourself to your facilitator early in your studies so you feel comfortable asking questions throughout the course. Your Training Plan is your course calendar. It is your guide to what you are expected to complete on a weekly and monthly basis. If you have any questions or concerns about the pace of your work, please contact your facilitator as soon as possible. If you set yourself goals, use your phone or other device as a calendar, or the calendar in the classroom, you can give yourself reminders of due dates. Engagement is key in any classroom. In the flexible learning environment this requires more initiative on your part. You are encouraged to post Forum discussions, to raise questions. Page 13 of 28

17 Important: We are here to support your participation and completion of the course, whilst you are expected to manage your ability to schedule appropriate time in your course. Entering into an agreement to undertake your course will be a significant commitment and require time, attention and effort to complete your chosen studies. You will be required to actively engage with your studies and completion of assessment activities to achieve a successful outcome. Training Plan Guide Each unit in your course has a planned completion date by which all assessment work is to be submitted. Each unit planned completion date serves as a guide to completing your course; however, the planned completion date of the final unit is your course completion date. This is the date by which you have agreed to complete your course. Each unit varies in workload and your training plan provides for the amount of time required to complete the unit. Following the agreed training plan ensures that you complete your course by the course completion date. We recommend that you organise your personal study arrangements to meet your study schedule. You will complete only the units with a planned completion date (see figure - Planned Comp. Date). Assessment and Trainer Feedback Your course facilitator will endeavour to respond within 2 working days of coursework submission. In some instances (busy periods) this may be slightly longer. Students should contact their trainer or Student Administration via studentadmin@odyssey.org.au if they have not received feedback for a submission within 5 working days. Assessment task grading is comprised of two possible outcomes: CM, meaning Completed or NYC, for Not Yet Completed. Your trainer will provide you with feedback on your assessment to explain how the decision was made. If the result was NYC They will also provide you with valuable feedback about where to find the required information, and suggestions on how to go about a different response. You may then redo your task, adding further evidence and resubmit. Your trainer will provide further feedback and this may happen a number of times. Where students are assessed as not competent they will be provided with additional feedback on their assessment outcome to assist in achieving the required performance standard on reassessment. Students are only permitted up to three attempts to achieve competency in a unit. After the first 2 attempts an additional fee is applied (see Fees in Student Handbook). Communication Participants can contact their trainer via the elearning portal for queries concerning their course, assessments or learning needs. Other queries can be made by contacting OHV on (03) Queries to your trainer should be responded to within 48 hours and queries to OHV should be responded to within one working day. Page 14 of 28

18 We encourage feedback from students throughout the duration of their studies and provide feedback surveys for you to use at the end of each unit. A survey is also available upon course completion which aids in our ongoing improvement. Students are encouraged to maintain communication with their employer about their studies and with consent, OHV is available to be contacted by employers if they wish. Continuing Improvement OHV aims to continually improve the content, assessments and information provided in all courses therefore throughout your studies you may notice changes as you progress through your course. We will endeavour to provide at least two weeks notice to students of major changes to units to allow for assessment completions. Minor changes may occur without notice. These changes will not affect assessment or progression. If you notice something you find confusing, or an error in a task, please inform your trainer so we can improve the quality of the course. Deferring from courses OHV understands that there are times when participants are not able to continue with studies due to illness or other life circumstances. In these situations participants are able to defer or withdraw from a course. Unless there are exceptional circumstances, only one deferment is allowed per course. Participants must notify OHV of their decision to defer from a course in writing or . Participants should contact the Student Coordinator who will supply them with the required form. Participants who choose to defer may have up to 12 months from the date that they have deferred to resume their studies. OHV will place deferred students into the next available enrolment period from the date the participant wishes to return. If participants have completed a whole unit in the time before they have deferred, this result will be transferred over to the new enrolment. In the event that a participant has partially completed a unit, these assessments will be taken into consideration in the new enrolment. Non-Completion of Course Work It is expected that all participants enrolled in OHV courses will comply with the completion dates in the Training Plan and follow the suggested guidelines for hours of study. This information is outlined on the website under your chosen course. In the event of any technical difficulties or unforeseen circumstances that may cause impediments to a participants study, OHV will adjust timeframes as necessary. Missing Tasks All computer systems are susceptible to gliches. As tasks are submitted through the e-learning portal, it is possible that from time to time submissions may not reach the facilitator. Students are reqired to keep copies of any assessment tasks until the end of their course to ensure any missing tasks are able to be uploaded upon request from the course facilitator. Comments, Complaints and Appeals Procedure We encourage open communication with all our students and trust that you will find your learning experience rewarding and enjoyable as many others have. We respond to feedback and include your feedback to make improvements to our courses and processes in our systematic approach to continuous improvement of our training. Communications with your trainer early on can help clarify understandings and help us ensure we meet your needs, therefore it is recommended that if you have feedback or concerns you raise these with your Page 15 of 28

19 trainer in the first instance, or alternatively with Student Administration at or phone During your course you are encouraged to provide feedback to the surveys provided for at the end of each unit. Furthermore there is provision for surveys at the end of your course which we require participants to complete. If you have spoken with us regarding an issue which has not been resolved you may like to consider the following as a further course of action. Students who would like to provide compliments about our courses can also provide feedback here: The information below outlines the process for handling complaints and appeals. A complaint may arise when a student, or other stakeholder, is not satisfied with an aspect of our services or of the registering body. Appeals arise where a student is not satisfied with an assessment decision or outcome of a complaint and can include other issues such as rejection of enrolment. In the first instance you are reminded that your facilitator is available to help you with your studies to support your course completion. Policy 1. Policy Information 1.1. The purpose of this policy is to manage and respond to allegations involving the conduct of: a) The RTO, its trainers, assessors or other staff b) A third party providing services on the RTO s behalf, its trainers, assessors or other staff, or c) A learner of the RTO 1.2. The complaints policy and appeals policy: a) ensure the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeal process b) are publicly available c) set out the procedure for making a complaint or requesting an appeal d) ensure complaints and requests for an appeal are acknowledged in writing and finalised as soon as practicable, and e) provide for review by an appropriate party independent of the RTO and the complainant or appellant, at the request of the individual making the complaint or appeal, if the processes fail to resolve the complaint or appeal The policy includes methods to manage requests for a review of decisions, including assessment decisions, made by the RTO or a third party providing services on the RTO s behalf 1.4. If a student has a complaint that they wish to raise with OHV s RTO they are encouraged to do so through the Complaints and Appeals procedure set out below. Students are also encouraged to appeal any of OHV s RTO decisions if they feel they have grounds via the Appeals process as per this policy. This includes assessment and RPL decisions Students may lodge informal and formal complaints and have access to OHV s RTO internal and in turn the external appeals process OHV s RTO has a procedure for informal and formal complaints and internal and external appeals processing and handling All complaints and appeals lodged are reviewed for continuous improvement purposes in OHV s RTO Quality System. Page 16 of 28

20 1.8. The Training Manager is responsible for implementing this policy and reviewing its effectiveness in compliance with regulatory guidelines This policy will be implemented in compliance with the requirements of the Standards for RTOs, Standard 6, Clauses The student will incur no cost to themselves during the complaints and appeals process unless they seek external representation Where the RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the RTO: a) informs the complainant or appellant in writing, including reasons why more than 60 calendar days are required, and b) regularly updates the complainant or appellant on the progress of the matter Records of all complaints and appeals and their outcomes are securely maintained potential causes of complaints and appeals are identified and appropriate corrective action is taken to eliminate or mitigate the likelihood of reoccurrence The following procedure outlines how students will have their complaints and appeals processed. Procedure 2. Informal Process - General Complaints 2.1. Students are encouraged to approach any relevant member of OHV training staff and make an informal complaint about any issue relating to their training Where possible staff members may use advice, discussions, and general mediation in relation to the issue or complaint. Staff members should attempt to resolve the issue informally Any relevant member of OHV training staff can be involved in this informal process to resolve issues Staff members should refer students to the Training Manager if they feel they cannot or it is not appropriate for them to try and resolve the complaint or issue Staff may ask the student to come back at an arranged time if further investigation is required The outcome of the investigation should be communicated to the student within an agreed timescale If the complaint is against the Training Manager another member of executive staff should be approached and deal with the complaint Students who are not satisfied with the outcome of the informal process should be encouraged to lodge a formal complaint All staff members should log informal complaints and outcomes in the complaints & appeals register in the OHV s RTO Quality System for continuous improvement purposes. 3. Formal Process - General Complaints 3.1. The student will incur no cost to themselves during the complaints and appeals process unless they seek external representation Students should lodge complaints using the Complaints & Appeals form located at Students should complete the Complaints & Appeals form (with assistance from the Training Manager if required) Complaints & Appeals forms are to be submitted via electronic submission (see 3.2 above) or can be posted to: Training Manager, Odyssey House Victoria, 660 Bridge Road, Richmond, VIC, If the complaint is against the Training Manager another member of executive staff should be approached and deal with the complaint OHV s RTO will process the complaint or appeal within 10 working days of lodgement OHV s RTO seeks to resolve complaints to student s satisfaction by ensuring the student has the opportunity to present their case and by careful consideration of the evidence. A fair and open minded approach along with negotiation and mediation is employed to achieve results. Page 17 of 28

21 3.8. The Training Manager will investigate the complaint and liaise with appropriate staff if necessary to ensure all the facts are considered prior to making any decision The Training Manager may delegate the handling of the complaint to an appropriate staff member if appropriate The Training Manager may arrange a meeting with the student during the investigation process if appropriate Students have the right to seek advice from and be represented by external parties at any time during the complaints and appeals process. The cost of this will be borne by the complainant The Training Manager will notify the student in writing of OHV s RTO decision within 3 working days of the decision being made Students will also be notified that they may appeal any decision within 20 working days if they are not satisfied with the outcome of the process All formal complaints and outcomes are to be recorded in the Complaints and Appeals Register in OHV s RTO Quality System If a student s complaint is substantiated through this process the Training Manager will commence immediate corrective action All relevant documentation relating to the complaint must be stored in the students file If the complainant is dissatisfied with the OHV s RTO decision regarding the complaint students have the right to appeal the decision via OHV s RTO Appeals Policy. The procedure is outlined below. 4. Internal Appeals Process General Appeals 4.1. If students are not satisfied with OHV s RTO decisions they may ask OHV s RTO to reconsider the decision by lodging an appeal Appeals may be made in relation to the following areas: The outcome of a formal complaint The outcome of action being brought against the student for breaching the code of conduct 4.3. Students must have reasonable grounds for an appeal and include all supporting evidence with the Complaints & Appeals form The appeals process will commence within 10 working days of lodgement The Training Manager can assist students with completing the Complaints and Appeal form The Training Manager is not able to assist students in establishing if the student has reasonable grounds for an appeal If the Training Manager made the ruling on the complaint, another member of executive staff will manage the appeal Students must lodge an appeal within 20 working days of being notified by OHV s RTO of any decision they wish to appeal Students may be accompanied by a representative at any meetings during the appeals process On receiving a Complaints and Appeals form OHV s RTO will arrange a time and venue for a meeting to take place and inform the student in writing The meeting shall be attended by the student and representative (if requested), Training Manager and one other appropriate member of staff During the meeting students will have the opportunity to present their evidence and OHV s RTO will make a decision based on all evidence supplied to date At the completion of the internal appeals meeting a written statement of the outcome including reasons and details for the decision will be discussed with the complainant and signed by the complainant and the Training Manager If the outcome is in favour of the student the Training Manager will immediately commence corrective action Students will be sent written notification of the outcome within two working days of the meeting taking place. This will include the outcome including reasons for the decision This written notification will also inform the students that they have the right to access OHV s RTO External Appeal process (if appropriate) and how they go about doing this The complaints and appeals register will be updated. Page 18 of 28

22 4.18. All evidence will be placed in the students file If students are dissatisfied with the outcome of the internal appeals process they may access the external appeals process. Details of how to activate this process are contained in the policy and procedure. 5. Internal Appeals Process Assessments 5.1. If a student feels they have been unfairly assessed or there are circumstances that impacted their performance they may appeal the assessment decision Students should approach their assessor in this case outlining the reasons for their appeal If the assessor feels there is reasonable grounds for the appeal they may decide to review the assessment outcome 5.4. The assessor should document this process along with the outcome in the complaints and appeals register. All supporting documentation should also be placed in the students file If after reviewing the assessment outcome the assessor decides not to change the result, the student may lodge a formal appeal by submitting a complaints and appeal form. The student must provide reasons for the appeal along with any supporting evidence Complaints & Appeals forms are to be submitted via the electronic submission If the appeal is in relation to the Training Manager s decision another member of executive staff will deal with the process If the Training Manager or other staff member handling the process decides that the students appeal be upheld the following will apply The assessment in question will be marked independently by a different trainer (or from a trainer from another RTO if appropriate and feasible) and the outcome communicated to the student The assessor should document this process along with the outcome in the complaints and appeals register. All supporting documentation should also be placed in the complainants file The complainant will be awarded the grade that gives them the most favourable outcome between the two outcomes If the complainant s appeal is refused they will be sent written notification of the outcome within five working days of the meeting taking place. This will include the outcome including reasons and details for the decision. The letter will also inform the complainant of their right to access the external appeals process Complainants can only appeal an assessment decision once If students are dissatisfied with the outcome of the internal appeals process they may access the external appeals process. Details of how to activate this process are contained in the policy and procedure Complainants must inform the OHV s RTO in writing if they are accessing the external appeals process 6. External Appeals Process 6.1. External appeals may only be lodged if a student believes OHV s RTO has not followed its Complaints and Appeals policy and procedure External appeals may be lodged with Training Manager, ReGen, 26 Jessie Street Coburg VIC ReGen will advise the complainant that in general, the purpose of the external appeals process is to determine whether OHV s RTO has followed its internal complaints and appeals policies and procedures ReGen will not review the evidence or make a decision in place of the one made by OHV s RTO OHV s RTO will pay the costs for the appeal All documentation must be placed in the complainants file ReGen will provide a written statement of the outcome including reasons and details for the decision to the complainant and OHV s RTO at the completion of the external appeals process If the outcome of the internal or external appeals process results in a decision favouring the complainant, OHV s RTO will immediately implement any corrective action, decision or measures required as indicated in the written response provided by the external appeals body. The complainant will be advised as to the course of action taken by OHV s RTO as per (name external appeals body) advice. Page 19 of 28

23 6.9. The complainant will be contacted within 24 hours of receiving notification from ReGen of the decision The complainant may access and receive the outcome of only one external appeals process. Further information OHV s RTO Complaints and Appeals policy in no way effects the student s right to access consumer affairs legislation and legal representation. Page 20 of 28

24 Odyssey House Victoria Formal Complaints Process Formal Complaint / Appeal Lodged Recorded in the Complaints / Appeals Register Training Manager may delegate to staff if appropriate May arrange a meeting with the student during the investigation process Complaint Investigated - processed within 10 working days of lodgement Complaint addressed by member of executive staff if complaint relates to Training Manager Student to be notified in writing of the decision within 3 working days of the decision being made Student advised of their right to appeal any decision within 20 working days if not satisfied with the outcome Substantiated Training Manager to commence immediate corrective action Outcome recorded in Complaints / Appeals Register, documentation recorded in Student s file Application for Extension Participants who wish to apply for an extension must apply in writing to the student administrator, showing due cause. Applications for extension will be granted on an individual basis at the discretion of the student administrator. Page 21 of 28