A Guide to the Certified Patient Experience Professional (CPXP) Examination

Transcription

1 A Guide to the Certified Patient Experience Professional (CPXP) Examination

2 Patient Experience Defined The Beryl Institute 2

3 Housekeeping All participant phone lines are muted. The presentation will run approximately 30 minutes leaving 30 minutes for Q&A. Q&A will be conducted through the Q&A function. Please submit questions to the host for a facilitated Q&A following the presentation. Webinar materials and session recording will be available for all attendees. (receive an notification with the appropriate link) A survey will be distributed following today s session. 3

4 Today s Presentation Patient Experience Institute (PXI) Certified Patient Experience Professional (CPXP) CPXP Exam Preparation Support and Resources Continuing Education Resources FAQs 4

5 Providing Critical PX Resources The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge An independent, non-profit 501(c)(3) organization committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. Membership Community Virtual, global connection PX Resources White Papers, Learning Bites, PX Journal Programs & Events PX Conference, Roundtables, Webinars Learning & Professional Development PX Body of Knowledge PX Certification Comprehensive Examination process PX Continuing Education Credits (PXEs) Approved learning opportunities Research Support PX Grant Program & others Academic Relationships Certificates & graduate education programs 5

6 Certified Patient Experience Professional What is CPXP? A certified patient experience professional (CPXP) is a formal or informal leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care. Who s eligible? Certification is intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Applicants should have a minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, consultant or patient and family members committed to experience excellence. 6

7 How do I apply? 7

8 CPXP Exam Prep Support & Resource Overview Prior to applying review CPXP Handbook Ensure a comprehensive understanding and awareness of the full CPXP classification system Partnership and Advocacy 29% Measurement and Analysis 22% Design and Innovation 25% Organizational Culture and Leadership 24% Review the CPXP recommended preparation references Review sample question set (download the sample questions)

9 Continuing Education Resources from The Beryl Institute 9

10 FAQs How was the content for the examination determined? What was the validation process for the examination? Is certification open to clinical staff? How long is the exam? What is the value and reward in being CPXP certified? Is certification nationally recognized? Are there regional questions that would pertain to Canada, UK etc? Do I have to have the PX BOK Certificate in Leadership completed to apply to take the exam? What do I need to do to maintain my CPXP designation? 10

11 Your Questions 11

12 Things to Remember & Good Luck! Pioneers Shaping the Field of Patient Experience! Late Application deadline November 2, 2015 Resources available at Ongoing support from The Beryl Institute 12

13 We invite you to join us We Invite you to join our global community of over 35,000 members and guests passionate about improving the patient experience. Become a member today at

14 Thank you for participating! Please look for a post- webinar evaluation coming soon