The Living History Program Overview Presented by Sheila Brune, Founder, The Living History Program
|
|
- Colin Harrison
- 6 years ago
- Views:
Transcription
1 The Living History Program Overview Presented by Sheila Brune, Founder, The Living History Program Dial-in Number: Passcode:
2 Defining Patient Experience - The Beryl Institute 2
3 April The Fairmont Hotel Dallas, Texas Five Keynote Speakers 28 Breakout Sessions Focused on Five Tracks Learn from leading organizations including: Banner Health Rush University Medical Baptist Health Center Care Cancer Care Ontario Scripps Health Cleveland Clinic Foundation St. David's Healthcare Dignity Health The Ohio State University Georgia Health System UCLA Health System MD Anderson VA Connecticut Healthcare Presbyterian Healthcare Services Vidant Health and many others Two Pre-Conference Workshops The Patient Experience Pyramid Workshop an H-CAHPS Improvement Strategy Colleen Sweeney, Founder and Owner, Sweeney Healthcare Enterprises Leading Your Patient Experience Strategy to the Next Level Presented by Wendy Leebov, Jill Golde and Dorothy Sisneros, Leebov Golde Group
4 Housekeeping All participant phone lines are muted. The presentation will run 30 minutes with about mins. for Q&A. Q&A will be conducted through the chat function. Please submit questions to the host for a facilitated Q&A after the presentation. Webinar materials and session recording will be available for all attendees. (an will notify you when available with the appropriate link) A post-webinar survey will be distributed following today s session. 4
5 Today s Presentation The Living History Program Overview Presented by Sheila Brune, Founder, The Living History Program Currently being used at over 40 hospitals with tremendous success in impacting patient, family and staff satisfaction, The Living History Program is a process for engaging patients to gather and share basic life information. It enables healthcare workers to provide care to the heart and soul of the patient, positively impacting the way we care about and for patients. This presentation will describe the mechanism for interviewing patients and their families for their life stories, writing the story and then using it to make connections on a new level. Sheila Brune 5
6 Using Life Stories to Create Stellar Patient Experiences
7 Thanks for Joining us Today O What you will learn O What patient-centered care is and is not O How you get it O How using life stories impacts patient centeredness O How to get more details on this unique program
8 Patient-Centered Care O What it IS: O Integrated understanding of the patient s world O Addresses the whole person O Looks at emotional needs O Speaks to life issues *BMJ 2001;322(7284):444 (24 February), doi: /bmj
9 Research tells us: O Our patients uniformly value all aspects of patient centeredness O Our patients WANT this kind of care! BMJ 2001;322(7284):444 (24 February), doi: / bmj
10 The BIG Plus! O There is also evidence of tangible benefits. Patient-centered communication is positively associated with: O Improved patient satisfaction O Adherence to treatment plans O Better health outcomes Stewart M. Effective physician-patient communication and health outcomes: a review. Can Med Assoc J 1995; 152:
11 What is the Value of Patient-Centered Care? Listening carefully and involving the patient in care decisions resulted in a $42 million pledge from The Matthew and Carolyn Bucksbaum Family Foundation
12 Our patients want... O To be valued O To be listened to O To feel our compassion and understanding O To feel special O To be treated as an individual
13 The Living History Program We give care to the heart and soul of the patient using their life story.
14 Not give care to... O The room O The diagnosis O The revenue source! BUT CARE FOR THE PERSON BEHIND THE ILLNESS
15 O The quality of the hands-on care is most important O There s always a person behind the illness O We will be judged by the people we touch Quint Studer
16 What is a story? A living, breathing chronicle of the patient s non-medical history
17 What is the value of a story? OSelf-esteem OA life well-lived OA look in the mirror OWorthwhile impact OHow will I be remembered?
18 Alfred Nobel
19 Our Stories... O Are powerful O Are important O Must be told O Give us dignity and a sense of self-worth
20 How do we get the story?
21 Storywriters are the key O Multidisciplinary employees or volunteers O Great people who really care O Seldom traditional bedside caregivers O People who believe in the program O The wildly enthusiastic!
22 Who are they? O Employees who love to do extras O Volunteers O Students O Interns O Teens O Almost anyone
23 Training Basics O Listening O Interviewing O Building Rapport O Making connections O Communication
24
25 How do we connect? 1. Real Connections 2. Compassionate or Emotional Connections 3. Scripted Connections
26 Real Connections When you actually have something in common: O I know someone you know O You and I share a common interest O I have worked or visited somewhere you have been O We have a similar background or heritage
27
28 Or you may just have a compassionate connection Something in the story moves you to understand O Or makes you stop and think O Or moves you to deeper feelings O Or makes you appreciate someone more O Or reminds you of your own life
29
30 Scripted Connections O When you hear something and you want to know more: O To show interest O To understand O To satisfy your curiosity O To learn something new
31 Questions We Always Ask O Name and nicknames past and present O Maiden names mother, grandma, etc. O Where and when they were born O Family brothers and sisters, and others O Schools where and when O Life partners wedding dates and places O Children and grandkids
32 O Jobs and experiences O The military O Hobbies O Likes and preferences O Travels O Organizations and groups O Churches
33 But the stuff GREAT stories are made of... O How they met the love of their life O Who were they named after O Childhood events and chores O Important inventions or innovations they lived to see O Wedding details and anything that was fun that day!
34 Most beautiful place you ever visited
35 Grandpa just loves to talk about ME!!
36 OFavorites O TV show O Movie O Song O Vacation O Season or holiday O Food or candy O Color
37 A great ending... O What makes you joyous O What do you love most about your life O What do you VALUE most in your life
38 When the questions are answered, the story writes itself O Let the flow just happen O Start at the very beginning O Go chronologically O Put things in; take stuff out O And do a wrap
39 The Final Story O We all LOVE seeing our name in print O People are surprised at their story O Rich details enrich the story and the experience O Special anecdotes make the story more enjoyable
40 The Story O Always has the same basic look O Is a short-story format O Generally has the same content and flow O One-page
41 How the story is used in healthcare O Everyone who cares for the patient reads the story O Then they look for ways to connect on new and better levels O Use the information in care planning, reports, discharge planning O Say, I read your story. I liked your story.
42 What Patients? O The chronically ill with a diagnosis that causes multiple or extremely long admissions (CA, CHF, CVA, CAD, COPD) O Seriously ill O Extreme elderly O Those going to HHC, Nursing Home or Hospice Care/Comfort Care
43 I don t have a story.
44 Accept my invitation.... O Write your own story O See how it reads O Think about changing it if you want O Share it with others O Think about the POWER
45 And this... Live your life to be a story worth telling.
46 Consider This O It is reasonably priced O It is relatively easy to set up O We will provide all the support you need O It makes better use of volunteers O It is fun and exciting O It is rewarding and makes lots of folks happy O It s absolutely the right thing to do for our patients!
47 Getting Started Introduce the gift of patient stories to your organization. The Living History Program can be implemented for a nominal fee of $1,000 per facility. This covers your first year's licensing fee and training and supporting materials: Webinar kick-off training (train-the-trainer) Access to online Toolkit including Program overview/ Guidebook Storywriter template Story templates FAQs Customized print-ready brochure to help explain the program to your patients and families Access to The Living History Program Community Group to learn best practices from other participating organizations Quarterly newsletters providing helpful hints and success stories from other users Recognition on The Living History Program participating organizations page One annual membership to The Beryl Institute Following the first year, annual renewal of licensing and access to supporting materials is only $500 per facility. 47
48 PROGRAM QUESTIONS Stacy Palmer VP, Strategy and Member Experience The Beryl Institute
49 We invite you to Join us The Beryl Institute is the leading community of practice for individuals and organizations committed to improving the Patient Experience. Through its efforts, the Institute: Engages over 15,000 members and guests from over 40 countries Produces two monthly e-news features Patient Experience Newslink and Patient Experience Monthly, sharing leading policy and practice around the patient experience Publishes 6-8 comprehensive white papers per year and offers accompanying webinars Supports patient experience research grants Conducts the leading benchmarking study on the state of patient experience Hosts the annual Patient Experience Conference and Regional Roundtable gatherings
50 Thank you for participating! 50
A Guide to the Certified Patient Experience Professional (CPXP) Examination
A Guide to the Certified Patient Experience Professional (CPXP) Examination Patient Experience Defined The Beryl Institute www.theberylinstitute.org 2 Housekeeping All participant phone lines are muted.
More informationEnhancing Communication Skills: A Catalyst for Organizational Cultural Transformation Presented by William Maples, MD, Chief Medical Officer,
Enhancing Communication Skills: A Catalyst for Organizational Cultural Transformation Presented by William Maples, MD, Chief Medical Officer, Professional Research Consultants and Executive Director, The
More informationTalking to Your Family About End-of-Life Care
Talking to Your Family About End-of-Life Care Sharing in significant life events during both happy and sad occasions often strengthens our bond with family and close friends. We plan for weddings, the
More informationLet s talk about Hope. Regional Hospice and Home Care of Western Connecticut
Let s talk about Hope Regional Hospice and Home Care of Western Connecticut Hospice is about hope. There are many aspects of hope in the care Regional Hospice and Home Care of Western CT provides. Hope
More informationHow Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey
How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey Carol Majewski, RN, MS, MHCDS, Jason Vallee, PhD & Jodi Stewart Beryl
More informationHospice CAHPS Analysis for Performance Improvement
Hospice CAHPS Analysis for Performance Improvement December 8, 2015 Presented by: Liz Silva Director of Hospice Deyta Analytics, a division of HEALTHCAREfirst GoToWebinar Instructions Expand or hide the
More informationCynthia & William Lyons MILLION CHALLENGE GIFT TO MERCY MEDICAL CENTER
Cynthia & William Lyons MILLION CHALLENGE GIFT TO MERCY MEDICAL CENTER This project promises hope and healing. Won t you be part of it? Cynthia & William Lyons Cynthia and William Lyons The Sisters of
More informationSPONSORSHIP OPPORTUNITIES
WEST COAST 2018 SPONSORSHIP OPPORTUNITIES Laguna, CA February 21-22 EAST COAST Newark, NJ June 5-7 FEBRUARY 21-22 Laguna Beach, CA JUNE 5-7 Newark, NJ BOTH EAST & WEST COAST EVENTS SELL OUT EVERY YEAR!
More informationPlease answer the survey questions about the care the patient received from this hospice: [NAME OF HOSPICE]
CAHPS Hospice Survey Please answer the survey questions about the care the patient received from this hospice: [NAME OF HOSPICE] All of the questions in this survey will ask about the experiences with
More informationFUNDRAISING FOR THE HEALTH SERVICES FOUNDATION OF THE SOUTH SHORE
Fundraising Guide TABLE OF CONTENTS Fundraising for the Health Services Foundation of the South Shore 3 Health Services Foundation Logo Use & Guidelines 4 Marketing Materials 4 Tax Receipt Guidelines 5
More informationBedside Report: An Opportunity to Talk With Patients and Families, Not Just About Them Char Catt MS, RN, VP Clinical Services
FAMILY TO FAMILY APRIL 2016... Bedside Report: An Opportunity to Talk With Patients and Families, Not Just About Them Char Catt MS, RN, VP Clinical Services In June 2015, the hospital implemented an initiative
More informationSolution Title: Population Health: A Paradigm Shift in how we care for Behavioral Health Patients
Solution Title: Population Health: A Paradigm Shift in how we care for Behavioral Health Patients Overview of Project A drive to Population Health and changes in reimbursement have prompted the need to
More informationFROM: Curtis M. Anderson /s/ Curtis M. Anderson Acting Administrator Rural Housing Service
Rural Development Curtis M. Anderson Acting Administrator TO: State Directors Rural Development March 1, 2018 Rural Housing Service 1400 Independence Ave, SW Room 5014-S Washington, D.C. 20250 Telephone:
More informationCaring for the Caregiver. Module #9 1
Caring for the Caregiver Module #9 1 Learning objectives The purpose of this seminar: Understand the impact of the caregiver role on physical and psychological health Identify techniques for caregiver
More informationUrbanGirlz Certification for Etiquette Instructors Registration Packet
m UrbanGirlz Certification for Etiquette Instructors Registration Packet A Word from the Founder CONGRATULATIONS! Future UG Certified Etiquette Instructor, It is a blessing to welcome you to a new life
More informationTURN YOUR SUPPORTERS INTO THIRD PARTY FUNDRAISERS
TURN YOUR SUPPORTERS INTO THIRD PARTY FUNDRAISERS In the age of digital and social media, individuals are more empowered than ever to support causes dear to their heart by hosting their own in-person or
More information2016 CAMPAIGN COORDINATOR GUIDE. BE THE ONE unitedwayabilene.org
2016 CAMPAIGN COORDINATOR GUIDE BE THE ONE unitedwayabilene.org CAMPAIGN COORDINATOR GUIDE Table of Contents Your Role...1 Message From the President/CEO...2 About Your United Way...3 Our Community Partners...4
More informationHaving the End of Life Conversation: Practical Concepts for Advocacy Within the Continuum of Care
Having the End of Life Conversation: Practical Concepts for Advocacy Within the Continuum of Care July 24, 2012 Presented by: Cindy Campbell RN, BSN Associate Director, Operational Consulting Fazzi Associates
More informationFlexible Respite Ltd. Support Service. Care service number: CS Tweedbank Avenue Tweedbank Galashiels TD1 3SP. Telephone:
Flexible Respite Support Service 8 Tweedbank Avenue Tweedbank Galashiels TD1 3SP Telephone: 01896 757007 Type of inspection: Unannounced Inspection completed on: 13 October 2017 Service provided by: Flexible
More information9453 Angleridge Road, Dallas, Texas We are a 501(c)(3) charitable organization. All donations are tax deductible.
John and I are thrilled to provide you this update and share how we ve expanded our reach to children with diabetes and their caregivers. We re partnering with more school nurses, doctors and CDEs to help
More informationEvent Title: Improving Nursing Home Resident Mobility Part II Event Date: August 31, 2017 Event Time: 11:00am 12:00pm EST
Event Title: Improving Nursing Home Resident Mobility Part II Event Date: August 31, 2017 Event Time: 11:00am 12:00pm EST Good morning and thank you for joining the nursing home quality care collaborative.
More informationFUNDRAISING GUIDE. Fundraising to fight MS! Mailing Address. . Website. Bike the US for MS Fundraising Guide 2018
FUNDRAISING GUIDE Bike the US for MS Fundraising Guide 2018 Mailing Address You and your donors can mail check donations to: Bike the US for MS P.O. Box 10001 Blacksburg, VA 24062 Don t forget to have
More informationBlake 13. Lori Pugsley RN MEd Massachusetts General Hospital March 6, 2012
Blake 13 Lori Pugsley RN MEd Massachusetts General Hospital March 6, 2012 1 Newborn Family Unit Thank you for allowing me to show you all what we will be doing on Blake 13 for Innovation. I will share
More informationThe New York Life Foundation Aim High RFP Grant Program: Tips to Apply
The New York Life Foundation Aim High RFP Grant Program: Tips to Apply Thank you for joining us. The webinar will begin shortly. Housekeeping Notes Experiencing Delays? Try closing out the other programs
More informationPreparing Members of a Patient and Family Advisory Council Allison Chrestensen, Project Coordinator at Duke University Health System Tiffany
Preparing Members of a Patient and Family Advisory Council Allison Chrestensen, Project Coordinator at Duke University Health System Tiffany Christensen, Performance Improvement Specialist, NC Quality
More informationMember Satisfaction: Moving the Needle
Member Satisfaction: Moving the Needle Webinar for IPAs and Providers January 4, 2017 Accreditation of Medi-Cal and L.A. Care Covered. L.A. Care QI Webinar 1 Agenda Topic Introduction CG-CAHPS Recommended
More informationHome Instead Birmingham
Maranatha Healthcare Ltd Home Instead Birmingham Inspection report Radclyffe House 66-68 Hagley Road Birmingham West Midlands B16 8PF Date of inspection visit: 07 March 2017 Date of publication: 17 May
More informationThe Patient Experience at Florida Hospital Learning Module for Students
The Patient Experience at Florida Hospital Learning Module for Students 1 Introduction Adventist Health System and its East Florida Region hospitals welcome the privilege to provide a wellrounded learning
More informationFNC CAREGIVER SURVEY RESULTS FOR 2017
1 2 3 4 COLOR CODE PINK GOLD YELLOW GREY AQUA BLUE GREEN SALMON LILAC IVORY B/R CAREGIVER SURVEY RESULTS FOR 2017 DB WLW LW WPB PBG PH NS WELL SLC TOTAL % Total of Surveys Sent Out 58 186 171 95 102 119
More informationEmployee Campaign Coordinator Training. United Way of Lebanon County Campaign
Employee Campaign Coordinator Training United Way of Lebanon County 2014-2015 Campaign 1 CAMPAIGN Each year, HUNDREDS of local companies and thousands of donors support United Way of Lebanon County through
More informationTL 7 How nurse leaders value, encourage, recognize/reward and implement innovation.
1 TL 7 How nurse leaders value, encourage, recognize/reward and implement innovation. Riverside values the innovation of its professional nurses. Their creativity has led to better outcomes for our patients
More informationI sincerely hope this guide is helpful to you in your efforts and I look forward to meeting you this summer!
Dear National Youth Delegate, Congratulations on your selection as a National Youth Delegate to the Washington Youth Summit on the Environment (WYSE). I look forward to welcoming you to George Mason University
More informationTHE POWER OF ONE : CREATING EXCELLENCE IN PATIENT AND FAMILY EXPERIENCE FOR MANY
On the Road THE POWER OF ONE : CREATING EXCELLENCE IN PATIENT AND FAMILY EXPERIENCE FOR MANY CHILDREN S NATIONAL MEDICAL CENTER, WASHINGTON, DC JANUARY 2012 JASON A. WOLF, EXECUTIVE DIRECTOR, THE BERYL
More informationHospice Quality Reporting Where Are We Now? Subscriber Webinar Today s Agenda Review progress with HIS and lessons learned Discuss the upcoming CAHPS Hospice Survey Develop a plan to be ready for CAHPS
More informationHow We Know What Residents Really Want OCTOBER 26, 2011 ARKANSAS
How We Know What Residents Really Want OCTOBER 26, 2011 ARKANSAS Mary Tellis-Nayak RN, MSN, MPH Vice President of Quality Initiatives mary@myinnerview.com 773-942-7525 Outline» What do Arkansas residents
More informationChinese HomeCare Specialists
Chinese Association Of Tower Hamlets Chinese HomeCare Specialists Inspection report 680 Commercial Road Poplar London E14 7HA Tel: 02075155598 Website: www.chinesehomecare.org.uk Date of inspection visit:
More informationOpen Line Friday: ICD-10
Who s on First: Latest ICD-10 Readiness Survey s and Testing Results January 17, 2014 9:30 a.m. 10:30 a.m. EST Dial Toll-Free: (800) 882-3610 Conference Passcode: 6829655# 900-0000-0114 900-3571-0213 Agenda
More informationFAMILY MEMBERS % STAFF % PROFESSIONALS % TOTAL %
CLIENT GROUP NUMBER OF SURVEYS SENT OUT NUMBER OF SURVEYS RETURNED PERCENTAGE RETURNED SERVICE USERS 24 6 25% FAMILY MEMBERS 33 12 36% STAFF 109 43 39% PROFESSIONALS 10 7 70% TOTAL 176 68 38% Note: The
More informationResults tell the story
Sponsor: Discover why leaders at 1400+ hospitals have made this webinar series the #1 HCAHPS education program in America! Results tell the story Webinar Series Faculty: Brian Lee, CSP Founder of CLS David
More informationTime Together: Making the Most of your Visits
Time Together: Making the Most of your Visits Providence Health Care (PHC) has adopted the Eden Alternative as the guiding philosophy in our residential care settings. This philosophy provides guidance
More informationSATURDAY MARCH 4, 2017 FOR CORPORATE TEAM LEADERS
SATURDAY MARCH 4, 2017 FOR CORPORATE TEAM LEADERS proceeds support IN THIS GUIDE Welcome...2 Event Day...8 Plan... 3-5 _Learn about GoodLife Kids Foundation Build a Team Set Goals & Develop a Plan Execute...
More informationHospital staff appreciation poems
Nurse Appreciation Week Ideas. Write a heartfelt appreciation letter. Bake cookies for the hospital staff. Send flowers. Make a donation. Purchase a peronalized gift and have it engraved. Make up a homemade
More informationSetting the Patient Experience with New Admission Orientation and Point of Care Rounds
Setting the Patient Experience with New Admission Orientation and Point of Care Rounds Setting the Patient Experience with New Admission Orientation and Point of Care Rounds AU Health Patient- and Family-Centered
More informationMaking Your Wishes Known With the Help of the Five Wishes Document
Making Your Wishes Known With the Help of the Five Wishes Document Lora Rhodes, MSW, LSW Oncology Social Worker Department of Medical Oncology LBBC: Annual Conference for Women living with Metastatic Breast
More informationSummerWood of Plymouth. The Arbor Assisted Living Memory Care
SummerWood of Plymouth The Arbor Assisted Living Memory Care The Arbor memory care provides a vibrant neighborhood setting where dedicated staff serve the unique needs of each individual with warmth and
More informationMeet the Speakers. James Citron CEO
Meet the Speakers moderator Victor Cho Lauren Antonelli James Citron Cassie Fowler Jacobi Wade CEO Director of Product CEO Director of Marketing Director Innovation-obsessed CEO with a history of reinventing
More informationCOMMUNITY EVENT FUNDRAISING TOOLKIT
COMMUNITY EVENT FUNDRAISING TOOLKIT PLANNING A SUCCESSFUL EVENT TO SEND KIDS WITH AND AFFECTED BY CHILDHOOD CANCER TO CAMP OOCH. OUR MISSION Camp Oochigeas is a privately funded, volunteer based organization
More informationHere s to a wonderful New Year we are so excited for what s in store and hope to make 2018 the best year yet! Much Love, Lydia Messina
I don t know if it s just me, but I cannot believe we are already entering January of 2018! This past year has come and gone in the blink of an eye, and we are so extremely grateful for all of the wonderful
More informationVilla Voices. Information for our Residents, Family Members and Volunteers. 2nd Annual Wheels 4 Wheels Charity BBQ
Villa Voices Information for our Residents, Family Members and Volunteers The Villa Care Centre & Retirement Lodge Volume 15 Issue 8 2nd Annual Wheels 4 Wheels Charity BBQ August 2018 The Huronia Seniors
More informationThe Genesis of this talk
Chaplain s Impact on Emotional and Spiritual Needs: Job Security in a world of Scarce Resources Beverly M. Beltramo, D.Min, BCC System Director of Spiritual Support Services Oakwood Healthcare System Objectives
More informationThinking Ahead. My Way, My Choice, My Life at the End. Dignity. Choice Peace. Trust. Texas Department of Aging and Disability Services
Thinking Ahead My Way, My Choice, My Life at the End There is life, and there is death. You don't know what's going to happen today or tomorrow so you have to be prepared. Dignity Connie Martinez, 2008
More informationNEW. youth. Entrepreneur. the KAUFFMAN. NYE Intermediate Part 1: Modules 1-6. Foundation
youth NEW Entrepreneur the NYE Intermediate Part 1: Modules 1-6 g KAUFFMAN Foundation What is an entrepreneur? Can you be an entrepreneur? Roles and contributions of entrepreneurs to society The Entrepreneurial
More informationRotterman, LLC Consulting for Health Care Systems
"I lost my Dad about 6 weeks ago - thankfully, he was able to be at home right up until the last couple of weeks - he spent some in rehab - and unfortunately, did not make it back home after a massive
More informationThe Summer Give Charity Guidebook
This is intended to be a comprehensive guide for charities regarding the Summer Give 2016. We aim to give a full explanation of how it works as well as some helpful tips and hints. This guide is intended
More informationCHRISTMAS CHALLENGE 2018 GUIDEBOOK FOR CHARITIES
CHRISTMAS CHALLENGE 2018 GUIDEBOOK FOR CHARITIES 12pm (midday) Tuesday 27th November 12pm (midday) Tuesday 4th December TABLE OF CONTENTS 1. What is the Christmas Challenge? (p. 3) 2. The rules (p. 4)
More informationChanging Culture through Staff Engagement
Changing Culture through Staff Engagement By Verlon E. Salley, MHA, CRA, Lydia Kleinschnitz, MHA, BSN, RN, and Marlon Johnson, MSOL, BS, RN Executive Summary At UPMC Presbyterian/Shadyside in Pittsburgh,
More informationWhen and How to Introduce Palliative Care
When and How to Introduce Palliative Care Phil Rodgers, MD FAAHPM Associate Professor, Departments of Family Medicine and Internal Medicine Associate Director for Clinical Services, Adult Palliative Medicine
More informationMaidstone Home Care Limited
Maidstone Home Care Limited Maidstone Home Care Limited Inspection report Home Care House 61-63 Rochester Road Aylesford Kent ME20 7BS Date of inspection visit: 19 July 2016 Date of publication: 15 August
More informationPresented by. Elaine Poker-Yount Visiting Angels East Valley
Presented by Elaine Poker-Yount Visiting Angels East Valley WHY I AM HERE TODAY. Top 10 List La la la. I m not listening I don t want to.. Role adjustment? Role reversal? Recognition Anticipation Homework
More informationThe Chronicle. Spring Ph From the desk of: Mary Ellen Hamner, M.Ed.,NCED. LEDA President
The Chronicle Spring 2016 From the desk of: Mary Ellen Hamner, M.Ed.,NCED LEDA President Dear LEDA Colleagues, On behalf of the Executive Council, I am excited to announce that our 2016 Annual Conference
More informationFood Bank of Northeast Georgia
Food Bank of Northeast Georgia Food Drives & Fund Drives Campaign Handbook Dear Campaign Coordinator, Thank you so much for your interest in helping in our fight against hunger by hosting an employee giving
More informationAcceptance Speech. Writing Sample - Write. By K Turner
Acceptance Speech Thank you so much. Thank you to the committee for this recognition, thank you to the Texas Tech Administrators, and many thanks to my peer and friend who nominated me Jennifer Barnett.
More informationThird Party Event Manual
Third Party Event Manual Table of Contents Purpose of this Manual...2 Event Ideas List... 3 Third Party Event Agreement... 4 Resources from Us...... 9 Promoting your Event....10 Event Planning Checklist...
More informationHomecare Select for later life. The more flexible dementia service
Homecare Select for later life The more flexible dementia service 1 Homecare Select the more flexible dementia service A range of flexible care options Asking for help can be difficult, but the right kind
More informationoperator-assisted conferencing when your event really matters
PR E M I E R EC ALL TM operator-assisted conferencing when your event really matters For your most important meetings, Premiere Conferencing s suite of PremiereCall operator assisted solutions provides
More informationPatient Journey Mapping: Understanding the Relational Patient Experience in Ambulatory Primary Care
Patient Journey Mapping: Understanding the Relational Patient Experience in Ambulatory Primary Care Jason Vallee, PhD, Vicki Patric & Jodi Stewart AMGA Webinar April 13, 2016 Hello! A little bit about
More information2018 COMMUNICATIONS TOOLKIT
Communications Toolkit 2018 COMMUNICATIONS TOOLKIT Thanks for joining #GivingTuesday! We re so glad to have you involved in the movement! We encourage you to use the following resources to talk about your
More informationOxford Condition Management Programs:
Oxford Condition Management Programs: Helping your employees learn, be encouraged and get support. Committed to helping improve the health and well-being of those we serve and improve the health care
More informationADVANCE CARE PLANNING CONVERSATIONS MATTER GOALS OF CARE DESIGNATIONS
ADVANCE CARE PLANNING CONVERSATIONS MATTER GOALS OF CARE DESIGNATIONS 1 Objectives Advance Care Planning (ACP) What is it? Why? For Who? Personal directives Advance Care Planning in the healthcare system
More informationRETIREES ADVISORY COUNCIL Tuesday, 9 January 2018, 1000
***Disclaimer*** The information contained in this issue is for informational purposes only. The objective is to keep the military community informed. It is not an Official DoD sanctioned newsletter and
More informationWebinar Assistance
The Power and Possibility of PASRR Webinar Series Webinar Assistance http://www.pasrrassist.org/resources/webinar-assistance-and-faqs Call-in through one of two ways listed below: Telephone: 1. Locate
More informationPatient and Family Advisor Orientation Manual
Patient and Family Advisor Orientation Manual Guide to Patient and Family Engagement Table of Contents About This Orientation Manual... 1 Section 1. Responsibilities and Expectations... 2 Section 2. Tips
More informationCompassionately caring for you
Compassionately caring for you Home in Sussex, Surrey and Hampshire Compassionately caring for you, in the comfort of your own home Contents Letter from our founder... 3 Knowing when to consider home...
More informationWORK PLAN WORKBOOK. An interactive resource to help you create, plan, and implement your May 8, 2018 Give Local 757 campaign.
WORK PLAN WORKBOOK An interactive resource to help you create, plan, and implement your May 8, 2018 Give Local 757 campaign. Hampton Roads Give Local 757 is your time to shine. Use this three-step workbook
More informationAssociation Provider Newsletter: January, Reminder to submit 2012 annual report and fee by 1/31/13
Montana Nurses 1 Association Provider Newsletter: January, 2013 Reminder to submit 2012 annual report and fee by 1/31/13 Please remember that you are required to submit an annual report to MNA this year
More informationFor more special event ideas see the Special Events Guide in the online campaign toolkit or contact your United Way staff partner.
Thank-you! Creative Canvassing Make the canvass an event itself by providing incentives for those pledging early, like a draw for a day off with pay or a week in an executive parking spot. Use completed
More informationMencap - Dorset Support Service
Royal Mencap Society Mencap - Dorset Support Service Inspection report Unit 5, Prospect House Peverell Avenue East, Poundbury Dorchester Dorset DT1 3WE Date of inspection visit: 08 December 2016 Date of
More informationKestrel House. A S Care Limited. Overall rating for this service. Inspection report. Ratings. Good
A S Care Limited Kestrel House Inspection report Kestrel House 14-16 Lower Brunswick Street Leeds West Yorkshire LS2 7PU Tel: 01132428822 Website: www.carewatch.co.uk Date of inspection visit: 31 May 2016
More informationMichelle Moore Manager, OutPatient Registration Services Angelica DelVillar Registration Lead Representative, OutPatient Services
Michelle Moore Manager, OutPatient Registration Services Angelica DelVillar Registration Lead Representative, OutPatient Services PIH Health Whittier, California PIH Health is the dominant hospital provider
More informationThe Cleveland Clinic Experience
The Cleveland Clinic Experience Patient Experience Summit La Crosse, Wisconsin James Merlino, MD Chief Experience Officer Mr. Jones Our Culture Care for the sick Investigate their problems Educate those
More informationA NN UAL REPORT
- 2 01 6 A NN UAL REPORT MESSAGE FROM The CEO Each year presents us with new challenges and opportunities. 2016 was no exception! The incredibly talented and devoted team I have the privilege to lead finalized
More informationInternet Cafe Startup Funding Sample Business Plan
Internet Cafe Startup Funding Sample Business Plan Scroll down to read the first part of this sample. When purchased, the complete sample is 18 pages long and is written using these Proposal Pack chapters:
More informationTerri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST
Terri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST Best in Class, Best in Industry. To be trusted Zagat AAA 5-Star Diamond Awards First Class Siskel
More informationWelcome to the ICH CAHPS Quality Improvement Intervention Kickoff. We will be starting the webinar momentarily. May 10, 2017
Welcome to the ICH CAHPS Quality Improvement Intervention Kickoff We will be starting the webinar momentarily May 10, 2017 ICH CAHPS Quality Improvement Interventions Webinar Kickoff May 10, 2017 Opening
More informationLeadingAge PA Distinguished Service Awards Sample Submission Templates
Sample Submission Templates Each year it is very difficult for LeadingAge PA s Distinguished Service Awards Task Force to decide which candidates to choose as our award recipients. Thorough and well organized
More informationHospice is About Hope
McCarthy Care Center Welcome We are honored to serve your loved one during their stay at McCarthy Care Center (MCC), the ideal place for hospice individuals who: Have been at home and need a short-term
More informationHospice Wellington Annual Report
Hospice Wellington Annual Report 2015-2016 H O S P I C E W E L L I N G T O N www.hospicewellington.org 1 A MESSAGE FROM TODD FRALEIGH I am honoured to present the 2015-2016 Hospice Wellington Annual Report.
More informationA Vision for the Future Corporate Renewal of St. Joseph s Health System
August 2011 A Vision for the Future Corporate Renewal of St. Joseph s Health System From the Desk of the President and CEO The last few months were of great significance in the life of our organizations.
More informationCall for nominations. Distinguished Service Awards. an association of not-for-profit senior services
Call for nominations 2014 Distinguished Service Awards Nomination deadline: February 5, 2014 an association of not-for-profit senior services 2014 Distinguished Service Awards Nominating those that have
More informationQUALITY BY DESIGN. THE REFLECTIONS OF THE HOSPICE VOLUNTEER Presented by: Demetress Harrell, MA-LBSW CEO Hospice in the Pines, Inc.
QUALITY BY DESIGN THE REFLECTIONS OF THE HOSPICE VOLUNTEER Presented by: Demetress Harrell, MA-LBSW CEO Hospice in the Pines, Inc. SPEAKER S COMMENTARY Demetress Curl-Harrell has been employed in hospice
More informationCENTACARE. Aged Care
CENTACARE Aged Care At Centacare we re all about providing quality and caring support, that lets a person live their life the way they want to. With choice, flexibility and a dedicated team, Centacare
More informationThe best way to fundraise is to use a combination of techniques. We have suggested a variety of fundraising methods you can use to reach your goal.
FUNDRAISING KIT First, thank you for your interest in Global Mamas We commend you on your efforts to raise funds in order to help those in need. Know that your volunteer work can help change the world,
More informationE-Learning Module B: Assessment
E-Learning Module B: Assessment This module requires the learner to have read chapter 3 of the CAPCE Program Guide and the other required readings associated with the topic. See the CAPCE Program Guide
More informationNURS 6051: Transforming Nursing and Healthcare through Information Technology Current Technologies Program Transcript
NURS 6051: Transforming Nursing and Healthcare through Information Technology Current Technologies Program Transcript NARRATOR: One of the most exciting elements of nursing informatics is the potential
More informationThank You for Getting Involved!
Coordinator Guide Thank You for Getting Involved! Thank you for joining Second Harvest Heartland in the fight to end hunger. Your Food & Fund Drive will make a big difference in the lives of our hungry
More informationMaking the Right Choice:
Making the Right Choice: Choosing a Residential Facility Advocates for the Long Term Care Consumer 60 years of age or older BE PREPARED. Your Aging and Disability Resource Center or a Long Term Care Ombudsman
More informationWays to handle the many demands of caring for both children and aging parents.
The Sandwich Generation Overview Ways to handle the many demands of caring for both children and aging parents. Feeling pulled in so many directions Navigating work and family Handling finances Sharing
More informationBEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint)
BEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint) Slide 1 Hi, my name is ( ) and I m a (rank) Coach with Beachbody. I want
More informationIntegrating Appreciative Inquiry with Storytelling: Fostering Leadership in a Healthcare Setting
40 Integrating Appreciative Inquiry with Storytelling: Fostering Leadership in a Healthcare Setting Lani Peterson lani@arnzengroup.com During a two-day leadership conference, employees of a large urban
More informationNursing Home Resident Satisfaction Survey 2017 Final Results ASHTABULA COUNTY NURSING AND REHABILITATION CENTER
DOMAIN SATISFACTION SCORE HIGH TO LOW The Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman conduct a biennial satisfaction survey of residents in long-term care facilities
More information