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APRIL - JUNE 2017 MCI (P) 005/04/2017 A Quarterly Publication of Aardwolf Pestkare (S) Pte Ltd Our Pioneers with 20 years service.

Like they say, time really flies when you are having fun. This is clearly the case with Aardwolf Pestkare.

when company staff visit them with gifts.

Group Managing Director John Ho said that this is a small way of thanking both Clients and staff. It is only with their support that we are where we are.

In 2001 it expanded into Indonesia and today its President Director Agustinus Kurniawan operates successfully in Jakarta, Bandung and Surabaya.

Singapore s Managing Director Patrick Chong believes that understanding what the clients need, coupled with a caring man-management, are the key ingredients to the

With WiFi, he is able to report his findings in real time to the office and to our Clients. This gives our chaps a sense of pride, says a delighted Patrick.

accurately detect and treat termites effectively.

1 APRIL - JUNE 2017 MCI (P) 005/04/2017 A Quarterly Publication of Aardwolf Pestkare (S) Pte Ltd Our Pioneers with 20 years service. Our Fabulous 6, from left, are Mazlan Abd Hamid, Marilynn Kee, Patrick Chong, John Ho, Julia Chew and Tony Tan. Aardwolf Pestkare is 20 YEARS OLD! Like they say, time really flies when you are having fun. This is clearly the case with Aardwolf Pestkare. To celebrate the 20th Anniversary, some 127 Pioneer Clients, who have been serviced by the company staff since its incorporation in 1997, will be specially honoured when company staff visit them with gifts. As for the company staff, they will celebrate by sailing the high seas for 2 nights on Superstar Germini with Star Cruise during the Labour Day weekend. Group Managing Director John Ho said that this is a small way of thanking both Clients and staff. It is only with their support that we are where we are. Today the Aardwolf Pestkare team in Singapore services more than 3,000 Clients, with a turnover in excess of $10 million. In 2001 it expanded into Indonesia and today its President Director Agustinus Kurniawan operates successfully in Jakarta, Bandung and Surabaya. In 2013 the company ventured into Shanghai, China, jointly with Chairman Phil Xiao and Managing Director Rosalind Yang. Singapore s Managing Director Patrick Chong believes that understanding what the clients need, coupled with a caring man-management, are the key ingredients to the company s success. Take the case of computerisation. Every technician is equipped with a tablet and a portable printer. With WiFi, he is able to report his findings in real time to the office and to our Clients. This gives our chaps a sense of pride, says a delighted Patrick. In 2002 Aardwolf Pestkare, under an exclusive franchise arrangement with TermiCam Australia, is the first company outside Australia to use infra-red technology to accurately detect and treat termites effectively. This is so much more reliable when compared to the traditional method of knocking on wood with the handle of a screwdriver, explains David Rice, CEO based in Melbourne. Picture of an advertorial in the New Paper. To accomplish these and many other advances, the company is thankful to the government for its subsidies and grants, says Finance Director John Yeo. The company believes in training. Every Thursday is Touch Base Day, when every member of the staff returns to the company for training and upgrading. But before anything, a buffet dinner is served. Getting rid of pests is no longer the challenge. Creating and sustaining a team of highly motivated and committed professionals is the real challenge, declares Patrick Chong. 1

2 Perfect ATTENDANCE These are the healthiest members of the Aardwolf Pestkare Team in 2016, showing off their reward, a box of Ferrero Rocher. They did not take any sick leave. Good health is the secret to a good Life. Ou r Top SERVICE TEAM This is our Top Service Team for 2016, with Supervisor Muhd Nazmi Osman at the helm. Long Service AWARDS Congratulations to Foreman Iswadi Abdul Kadir for completing his 10 years service with Aardwolf Pestkare. He will be taking his wife Marlini on a week s holiday with the award. Congratulations to Consultant Wiliawaty and Foreman Jeremy Ng on completion of 10 years service, and to Senior Service Controller Adeline Cheong who did 5 years. Well done folks, you make us proud. Now the latest score is half of our staff have completed at least 5 years service with the company. One in four has completed 10 years, with 6 recording 20 years. 2

When Managing Director Patrick Chong received a call at 6.

Kadir, Senior Technician Muhd Ryzal Mikhail Abdol Majid and Technician

Or ientation for Food Hygiene Some 40 undergraduates, led by Dr Ho Shuit

University of Singapore visited Aardwolf Pestkare for an understanding

sold in Singapore is safe for human consumption.

were shown the arsenal that Aardwolf Pestkare employs to keep the pests

Aardwolf Pestkare was pleased to participate in the Wyeth s Road Show

The response after the event was this lovely email from Plant Hygiene

3 When Managing Director Patrick Chong received a call at 6.00 in the morning regarding a big snake, he immediately alerted the standby team for the job. Seen here with the 15-footer reticulated python are Foreman Iswadi Abdul Kadir, Senior Technician Muhd Ryzal Mikhail Abdol Majid and Technician Alif Anwari Jamari. What a Beauty! Yes, it was indeed a beauty! Or ientation for Food Hygiene Some 40 undergraduates, led by Dr Ho Shuit Hung, from the Food Science & Technology Programme at the National University of Singapore visited Aardwolf Pestkare for an understanding of the role pest management plays in ensuring that food prepared and sold in Singapore is safe for human consumption. UNDERGRADUATES FROM NUS Besides a power point presentation, the visitors were shown the arsenal that Aardwolf Pestkare employs to keep the pests at bay. Wyeth, s Road Show 2017 FOOD SAFETY STARTS WITH ME! Aardwolf Pestkare was pleased to participate in the Wyeth s Road Show 2017, with the theme Food Safety Starts With ME! The response after the event was this lovely from Plant Hygiene Executive Lee Qing Yu, We have good feedback about your booth. You guys are popular :) From left, Sandy Lim, Chee Fang Tan, Rabiahtul Amat Adawiyah, Mekha Ray, Li Xuan Oong, Valerie Wong, Dr Jerry Hu, Pindar Zeng and Pierce Chan. 3

English Language Classes Upgrading in pest management covers not just the techniques in

To start the ball rolling, lecturer Divya Raman from English Explorer Language School was

For example, take this complaint: T was changed to: During my visit to your restaurant

my visit to your restaurant last evening I was disappointed to find that the quality of

Thank you Divya, this is powerful stuff.

left) Muhd Faiz Ahmad, C Ahmad Faizal Saini and Najib Mohamed for passing the latest A ITE

Said S Faizal It was a difficult exam and we had to study hard.

National Environment Agency. T We do not have any Certified Worker.

we were surprise that they had 7 die-hard fans in Aardwolf Pestkare.

4 English Language Classes Upgrading in pest management covers not just the techniques in controlling pests, it also includes communication with our Clients. To start the ball rolling, lecturer Divya Raman from English Explorer Language School was engaged to train the Supervisors in adding more punch to their correspondence. For example, take this complaint: T was changed to: During my visit to your restaurant last evening, the food didn t taste the same as what I usually had over the years, During my visit to your restaurant last evening I was disappointed to find that the quality of the food was not the same as what I had usually enjoyed over the years. Thank you Divya, this is powerful stuff., ses Gu ns N Ro Ou r Latest SUCCESSFUL LICENSED TECHNICIANS Congratulations to (from left) Muhd Faiz Ahmad, C Ahmad Faizal Saini and Najib Mohamed for passing the latest A ITE NEA Exam in Pest Management. This makes them Licensed Technicians. Said S Faizal It was a difficult exam and we had to study hard. For the records all our 56 service personnel are Licensed Technicians, accredited to National Environment Agency. T We do not have any Certified Worker. W When the American heavy metal pop group Guns N Roses gave a show in Sing apore recently we were surprise that they had 7 die-hard fans in Aardwolf Pestkare. The leader Senior Foreman Ramlan Mustapa was most excited, Bro, this is the sho w of a lifetime for us hard rockers. The Magnificent 7 fans were, from left, Muhd Sholehin Zulkapli, Ramlan Mus tapa, Muhd Nor Saberan, Mohd Hafiz Sab eran, Mohammat Zaidi Madon, Mohd Isam il Abd Rahman and Kamsani Mohd Sadli. 4

Visit to Manufactu rer IN CHINA Senior Supervisor Mohd Nazree Suhaimi

We have lots of people ready to act as translator, says a confident

From left are Technical Manager Huang An Qing, Marketing Manager David

Unloading A 20-FOOT CONTAINER FROM CHINA News FROM CHINA It took just 28

Snap Traps and Monitoring Stations to be manually unloaded at Aardwolf

Question: Was the speed due to the dinner that was waiting or was it the

5 Visit to Manufactu rer IN CHINA Senior Supervisor Mohd Nazree Suhaimi and Foreman Lim Boon San were in China to look at the Ozonators from Long Life O3 Tech Co. These machines are used by Aardwolf Pestkare to purify the air in an enclosed space. Not being conversant in Mandarin is no issue in Aardwolf Pestkare. We have lots of people ready to act as translator, says a confident Nazree. From left are Technical Manager Huang An Qing, Marketing Manager David Chuang, Senior Supervisor Mohd Nazree Suhaimi and Foreman Lim Boon San. Unloading A 20-FOOT CONTAINER FROM CHINA News FROM CHINA It took just 28 minutes for a full 20-foot Container consisting of 663 cartons of rodent Snap Traps and Monitoring Stations to be manually unloaded at Aardwolf Pestkare. Question: Was the speed due to the dinner that was waiting or was it the presence of Managing Director Patrick Chong who was helping with the task? Yes, it is time for Aardwolf Pestkare to move to a larger office. Seen here are our scouts, somewhere in Shanghai in winter, looking for a new home. From left, Phil Xiao and Rosalind Yang with Lily Lim, John Yeo and Patrick Chong from Singapore. 5

6 NEWS FROM INDONESIA Seminar in SURABAYA Aardwolf Pestkare celebrated its 15 th Anniversary in Indonesia with a seminar in Surabaya on Integrated Pest Management at Grand Mirama Hotel. Some 130 Clients and their representatives attended. Here are photos of the event. Jakarta West Branch CELEBRATES The Jakarta West Branch Team celebrated their achievement as the Top Team with a movie, followed by a barbeque at our office roof-top. 6

7 Scholarships for CHILDREN OF INDONESIAN STAFF The children may look nervous but it is because of stage fright, assured President Director Agustinus Kurniawan at the Scholarship Ceremony held in Jakarta. Training in AIB Trainer Arsi Subandoro (front row, 4 th person from left) held a training session at our Jakarta Training Room to share with our Quality Assurance staff the finer points food auditors look for when conducting an audit. HOW TO PASS AN AIB AUDIT On his right is HR Manager Riza Alumny and on his left, General Manager Agung Nugraha. Congratulations!.. to Service Executive Fikri Budi Muhammad on his marriage to Intan Ayu Permatasari. Wishing them well were the staff from our Jakarta branch... to our HR Manager Riza Alumny and her husband Zainal Arifin Yahya on the arrival of their son Raisa. Daughter Rasyida now has a brother to pamper. Editorial Design: Equity Communications Pte Ltd Printer: Hock Cheong Printings Pte Ltd 7

8 GETTING TO KNOW You Can Run Dr Hu and Wan working on this project. BUT YOU CANNOT HIDE! This mini-video camera measures 8 cm length x 4 cm width x 6.5 cm height. This is the message Technical Manager Dr Jerry Hu and Quality Analyst Wan Adlikamal Wan Adanan will be sending to intruding rats, using Eye Trak. With the help of digital technology they will install a wireless mini-video camera that is activated when an intruding rat enters a building, anytime of the day. The activity is then recorded and a message is sent to the Aardwolf Pestkare Technician s mobile phone. He will immediately attend to the incursion, which can be replayed for viewing. Our successful trial at a Mall. From left, Technician Hafiz Sulaiman, Projects Executive Matthew Ng, Technical Manager Dr Jerry Hu and Senior Supervisor Mohd Nazree Suhaimi. The mini-video camera is installed. This is what Eye Trak captures. 8 The rat makes an entry. It crosses over the pipe. Eye Trak has captured its image. Our Technician Hafiz Sulaiman has seen the video on his mobile phone and will be there to follow up.

A Quarterly Publication of Aardwolf Pestkare (S) Pte Ltd. The response was overwhelming. Some 145 participants came. 2. Ensuring Food by Lily Li

OCTOBER DECEMBER 2017 MCI (P) 005/04/2017 A Quarterly Publication of Aardwolf Pestkare (S) Pte Ltd Thanks To Ou r LOYAL CLIENTS As part of our 20th Anniversary Celebration, Aardwolf Pestkare organised