Contact Center Career Fair

Transcription

1 Contact Center Career Fair JOB LISTING BOOKLET Date : 20 July 2017 Thursday Time : 1pm to 5pm As part of our effort to save the environment, please return this booklet at the exit after you have completed all interviews. About e2i (Employment and Employability Institute) e2i is the empowering network for individuals and companies seeking skills and solutions for growth. Since 2008, e2i has assisted more than 500,000 individuals through our career guidance, professional development, and job matching services. With an extensive network of partners, e2i offers hiring, training and productivity solutions to businesses. We are an initiative of the National Trades Union Congress (NTUC) to support nation-wide manpower and skills upgrading initiatives. For more information, please visit. Organised By: An Initiative By: Supported By:

2 2 BOOTH PAGE #1 Antasis Pte Ltd... 3 #2 Changi General Hospital... 4 #3 E M SERVICES PTE LTD... 6 #4 PINNACLE CREDIT SERVICES PTE LTD... 7 #5 Singapore Press Holdings... 8 #6 Tele-centre Services Pte Ltd... 9 e2i - Career Coaching Please note that there will be photo-taking/video taking at this event. By participating in this event, you hereby consent to have your photograph/video taken by e2i for the purposes of marketing/promotion/publicity and to be published on media platforms, public or otherwise.

3 #1 Antasis Pte Ltd 3 Antasis is an integrated business solution provider based in Singapore and is principally engaged in business & IT Infrastructure with a focus in contact centre management. We have presence in Indonesia, Philippines and Malaysia to support our customers worldwide. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Customer Service Min GCE O Level Officer Preferably 1 year of call centre or customer service experience Conversant in at least 2 languages Handle incoming calls, feedback, incidents and enquiries through the hotline. Ensure that the necessary and appropriate follow up actions are taken in a timely manner. Document details of enquiries and customer s interactions on actions taken. Ensure the highest level of customer service is delivered at all times. Ensure adherence to SOP, work instructions and call handling and service standards. Meet and exceed the KPIs for individual and team performance. 9am 6pm (from Monday to Friday) 9am 1pm (Sat) 162 Bukit Merah Central # S (150162) Service Desk Agent Min ITE or NITEC specializing in IT or engineering Preferably 1 year of call centre or desktop troubleshooting experience Handle inbound support calls. Provide support for multiple projects. Assist in voic retrieval and fax, whenever necessary. Update the system on nature of call, caller details, detailed description of concerns and the action taken. Probe caller to obtain more information and decide on the next course of actions to be taken. Ensure proper closure of each call and case. 8am 8pm or 8pm 8am (four-day work week) 162 Bukit Merah Central # S (150162)

4 4 #2 Changi General Hospital Changi General Hospital (CGH) is an award-winning public hospital with over 1,000 beds caring for a community of 1.4 million people in eastern Singapore. CGH offers a comprehensive range of medical specialties and services, helmed by a highly experienced and skilled team of healthcare professionals who consistently deliver excellent health outcomes and care for patients. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Patient Services Associate, Appointment Line (Part-time), Call Centre Minimum GCE 'O'/'N' Level qualification Bilingual with proficiency preferred to liaise with diverse patients Customer-oriented team player with good interpersonal skills Proficient in Microsoft Office applications Provide excellent customer service to our customers and meticulous administrative support in the Call Centre s Appointment Services section. Enjoy interacting with customers and core responsibilities include responding to customer requests to make/reschedule appointments, and enquiries on appointment related issues, in a timely and accurate manner. Expected to meet productivity and quality standards. Monday to Friday: 8.30am to 12.30pm Alternate Saturdays: 8.30am to 12.30pm Tampines Plaza, Tampines Client Services Associate, Call Centre, Home Care & Safety Able to work rotating shifts in a 24x7 contact centre environment At least 1 year of experience in contact centre, administrative work or elder care experience will be advantageous Passionate about service and assisting the elderly Positive, selfmotivated and high standard of integrity Able to work both independently and as a team Be a member of our Call Centre team with an emphasis on providing a high level of care to our clients to remain safe and age well at home Manage all inbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Make outbound caring calls to clients, when required Provide timely response to all emergency calls promptly and accurately 12-hour rotating shifts in a 24x7 contact centre environment Abacus Plaza, Tampines

5 Job Positions Pre-requisites Key Responsibilities Working Hours / Location Input all call data / relevant information into the system Conduct any administrative tasks and follow up activities to ensure client needs are followed through 5

6 #3 E M Services Pte Ltd 6 E M Services is a leader in the field of property management services, offering specialized services such as property engineering, contracts and projects management in public housing, lifts and playground maintenance, township management and real estate management. E M Services is focused on delivering the highest standard of property management services. We operate in an atmosphere of Professionalism, Integrity and Care (PIC). Founded as a joint venture with the Housing and Development Board and Keppel Land Limited, we offer challenging career opportunities in an exciting environment. Our future success as a company depends on our ability to attract, develop and retain the very best people in the business to secure a long line of future leaders. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Customer Service Handle phone calls from Rotating Shift Representatives (24-HR Call the residents and other sources. Advise and 7:30am 3:15pm Centre) direct callers to the 3:15pm appropriate authorities. 10:45pm GCE O Level and above Min. 1 year of related working experience Conversant in English & Mandarin with good telephone etiquette (to handle mandarin speaking residents) 10:45pm- 7:30am Permanent 2nd Shift 3:15pm- 10:45pm Location: 1 Jalan Kilang Barat One@Redhill Centre, #07-01 Singapore

7 #4 Pinnacle Credit Services Pte Ltd 7 Pinnacle Credit Services was awarded the prestigious ISO in June 2014 which is a validation and affirmation of the company doing what we will do consistently for our clients. To date, two out of three retails banks, two out of three TELCO s and the top two public healthcare groups in Singapore used our collection service. We proudly manage over $200 million of our client s receivables and return more than $30 million dollar back annually. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Credit Recovery Officer N Levels and above Good Communication and interpersonal skills Customer Service / call Centre Experience Training will be provided Collection of debts through the phone Call customers for payment and follow-up on overdue payment Update and maintain the Credit Control System Rotating Shift: 9.00 am to 6.00pm / 11.00am to 8.00 pm Alternative Saturday : 9.00 am to 6.00 pm 141 Middle Road #06-05 GSM Building Singapore or 33 Ubi Ave3 #02-42 VERTEX, Singapore Part time Credit Recovery Officer N Levels and above Good Communication and interpersonal skills Customer Service / call Centre Experience Training will be provided Collection of debts through the phone Call customers for payment and follow-up on overdue payment Update and maintain the Credit Control System 9.00 am to 6.00 pm Alternative Saturday: 9.00 am to 2.00 pm

8 #5 Singapore Press Holdings 8 Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia s leading media organisation, engaging minds and enriching lives across multiple languages and platforms. Founded as a joint venture with the Housing and Development Board and Keppel Land Limited, we offer challenging career opportunities in an exciting environment. Our future success as a company depends on our ability to attract, develop and retain the very best people in the business to secure a long line of future leaders. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Customer Service Officer (Perm and Contract) - Newspaper & Magazine Subscription Hotline GCE A level At least one year of customer service experience Good spoken and writing skills Proficient in Microsoft Word and Excel Good IT skills and tech savvy Attend to phone enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues Handle correspondences Manage customer relationship through effective follow-up and appropriate resolutions Assist in administrative duties and ad-hoc projects 8.30am to 6pm Monday to Friday Saturday or Sunday from 8.30 am to pm (approximate 3 times in 8 weeks) Overtime on weekdays if necessary Customer Service Officer, Online Grocery Purchases (1 Year Contract) GCE O level with credit in English Effectively bilingual Internet savvy and MS Office skills Able to handle calls with professionalism and patience Call centre / customer service experience preferred Must be able to work rotating shifts Attend to hotline calls and s pertaining to online grocery purchases Follow up on calls to customers Ensure high quality of customer service provided to customers Ensure a proper closure of all calls Rotating shifts Monday to Saturday (8.30a m to 4.30pm / 11am to 7pm / 1.30pm to 9.30pm)

9 #6 Tele-centre Services Pte Ltd 9 Since 1999, Tele-centre Services Pte Ltd is a premium provider of outsourced contact centre solutions. We pride ourselves to be a valuable business partner to renowned multi-national companies and key government organizations across all industries. With a staff strength of 250, we attribute our success in providing a truly extraordinary call experience by embracing the latest technology and constantly seeking innovative ways to deliver the best results. Job Positions Pre-requisites Key Responsibilities Working Hours / Location Customer Care Officer GCE O Level or Nitec Able to communicate in English 2 nd Language (Mandarin/ Malay or Tamil) Knowledge in PC Team Leader Experience in Call Centre as Senior Agent GCE O or Diploma Knowledge in use of computer and related standard office software Handle incoming call enquires from customers with regards to assigned projects in a professional manner Manage feedbacks or complaints and resolve issues Perform follow-up calls diligently to meet the deliverables Escalate promptly on any requests to respective channels and sources Assist the Contact Manager to respond to Client s correspondence promptly Lead, manage and motivate a team of customer care officers to ensure achievement of Internal and external key performance Responsible for the development, analyses and implementation of staffing, training, shift roster scheduling and reward/recognition programs. Conduct call monitoring and call review to provide appropriate coaching, counselling, direction and resolution Start hours varies: 8.00am / 8.30am End Time: 6.00pm / 8.30pm Alternate Sat: 8.30am to 4.00pm Leng Kee Road or Kallang Pudding Road 8.30am 6.00pm Alternate Sat: 8.30am 12.30pm Leng Kee Road or Kallang Pudding Road

10 10 e2i - Career Coaching Find out how Career Coaching can help you! - Discuss possible career options - Improve your resume and interview handling skills To speak to our career coaches, please approach the Registration Counter to get a timeslot. You can also reach them at the following centres: e2i west Devan Nair Institute of Employment and Employability 80 Jurong East St 21 Level 2 Singapore e2i central HDB Hub Bizthree 490 Lorong 6 Toa Payoh #07-11 (Lift Lobby 1) Singapore Operating Hours Monday till Friday: 9am to 5pm Saturday: 9am to 1pm Sunday & Public Holiday: Closed