Learning & Development. Prospectus

Transcription

1 Learning & Development Prospectus 2017/2018

2 Contents Contents 2 Meeting Your Learning and Development Needs at RCHT 6 Learning & Development Prospectus... 7 Booking onto Training... 8 National and Local elearning Courses in ESR... 9 Mandatory and Role Specific Training 10 Mandatory Update Programmes for Clinical Staff Mandatory Update Programmes for Senior Medical Staff Mandatory Update Programmes for Non Clinical Staff Blood Transfusion Induction and Mandatory Training Blood Transfusion Assessor Training Casenote Management Training Consent Training Equality, Diversity & Human Rights Fire Safety Awareness Harassment and Bullying Food Safety Awareness Level 1 in Food Safety Awareness in Catering Level 2 in Food Safety in Catering Level 3 in Food Safety Management Health & Safety Awareness Infection Prevention and Control Aseptic Non Touch Technique (ANTT) Needle-stick and Body Fluid Exposure Incidents Information Governance Manual Handling Non Patient (Theory) Manual Handling Patient Medical Device Training - NIBP monitoring Vs8000 Mindray Medical Device Training - Genius 2 Tympanic Thermometer Medical Device Training - McKinley Epidural Pump Medical Device Training - McKinley T34 Syringe driver Medical Device Training - Alaris P6000/P7000 Syringe Pump Medical Device Training - Baxter Colleague Infusion Pump Key Trainers Medical Device Training - Baxter Colleague Infusion Pump

3 Medical Device Training - IVAC PCA pump Medicines Management - F1 Induction Medicines Management - F2 (and above) Induction Medicines Management - Safe Prescribing Workshops for New Prescribers Prompt Practical Obstetric Multi-Professional Training Maternity Update Day... Error! Bookmark not defined. Conflict Resolution Training Conflict Resolution Refresher Training Physical Restraint Training Personal Safety including Conflict Resolution update Resuscitation Training - Level 1- Adult in Hospital Life Support (Basic) including Automated External Defibrillation (ABLS & AED) Resuscitation Training - Level 1- Paediatric (& Adult) Basic Life Support (PBLS) Resuscitation Training - Level 2 - Paediatric Life Support (PLS)Error! Bookmark not defined. Resuscitation Training - Level 2 - Immediate Life Support (ILS)Error! Bookmark not defined. Resuscitation Training - Level 3 - Advanced Life Support (ALS) Resuscitation Training Level 3 - Advanced Paediatric Life Support (APLS) Resuscitation Training - Level 3 - Newborn Life Support (NLS) Advanced Trauma Life Support (ATLS) & Advanced Trauma Life Support Recertification (ATLS R) Level Anaphylaxis Safeguarding Adults level Safeguarding Adults Level Safeguarding Children Level Safeguarding Children Level Safeguarding Children Level Safeguarding Children Level 3 Update Waste Management Root Cause Analysis (RCA) Training Slips, Trips and Falls Patient, Staff & Others Leadership and Management Development Leadership and Management - Introduction The Manager s Passport developing the core skills, knowledge and behaviours Managing Performance and Employee Conduct Attendance Management An Introduction to Leadership & Management for New Team Leaders and Managers

4 PDR planning and facilitating an effective Personal Development Review Recruitment and Selection Leadership - Payroll Leadership - Finance Professional and Clinical Practice 87 University Based Education Partnership Modules 'Excellence in Practice' Series Student Mentor Update (Nursing) Pre-Registration Education Supporting Students and Learners in Practice Insertion of a Fine-Bore Naso-Gastric Feeding Tube Enteral Feeding via a Fine-Bore Nasogastric Feeding Tube Administration of Injectable (Intravenous) Medicines Recording Patient Observations and NEWS Non-Invasive Ventilation Diabetes Awareness Level Diabetes Awareness Level ECG Recording Peripheral Intravenous Cannulation Practical Venepuncture (Simulated Practice) Blood Culture Collection Clinical Supervision Insertion and Care of Indwelling Urinary Catheters Finance Training 1088 Finance Skills Development for Non Finance Staff Strategy Budgetary Management Business Case Production Budget Manager Workshops The HFMA Introductory Certificate in Healthcare Finance HFMA Training Package External Events Board Training on Foundation Trust Issues Information Technology Training 1177 IT Training team an overview Vocational Qualifications and Apprenticeships Apprenticeship Qualifications Development of Staff Working in Bands Error! Bookmark not defined.3 Apprenticeships in Healthcare Higher Apprenticeship Diploma Level 5 for Assistant Practitioners

5 Training Assessment and Quality Assurance (TAQA) Continuing Development for Health and Social Care Workers Apprenticeships In Business Administration Delivered by Truro and Penwith College Apprenticeship in Leadership and Management Additional Training Services 1366 Library Services Finding the Evidence: an Introduction to Searching Library Services - Advanced Database Searching Library Services - How to Find & Use E-Books Library Services - Keeping Up-to-Date With Health Information Library Services - Searching the Document Library

6 Meeting Your Learning and Development Needs at RCHT 6

7 Learning & Development Prospectus Welcome to the Learning and Development Prospectus. This brings together the current offerings from your Learning and Development Department here at Royal Cornwall NHS Trust. It is, however, not an exhaustive list and we are always happy to hear from individuals and teams looking for learning and development opportunities which we may be able to deliver bespoke for you, or search for what you need within our network of partners. This year, our training and education team have partnered with a range of external providers to bring you the very best, top-quality development programmes and pathways. Some are mandatory or essential but many are here to enrich and support your working life. Our Trust s strategy incorporates a strong focus on valuing staff through development, and this Prospectus provides a visible and real way of putting the detail behind the aspiration. We are lucky to be participating in the Cornwall Leadership Academy for a further year, and in the Prospectus you ll find details of the many leadership and management development opportunities on offer. Please do ensure that this Prospectus is cascaded around your department and your teams. Because dates can change we haven t included them in this Prospectus, but confirmation of the next course is only a phone call away. I hope you will all benefit from and enjoy this renewed focus on our Trust s commitment to developing and supporting you in your job. Helen Lewis Head of Learning and Development Helen.lewis22@nhs.net 7

8 Booking onto Training RCHT uses the Electronic Staff Record (ESR) to manage its learning and development opportunities. You can use your ESR account to manage your own training portfolio by viewing course dates, enrolling onto classes and by completing e-learning from many computers on RCHT sites and also from non NHS computers such as your home PC. The Trust recognises that not all staff has easy access to a computer and therefore it has provided this through computers in the library services and the intranet café, both of which are located in the Knowledge Spa Truro. If you need help to make your course booking we are available by phone or (ext or Rch-tr.employeesupport@nhs.net). When it comes to elearning we understand that using systems like the ESR may sometimes be worrying and unfamiliar and we have provided information in the paragraphs below to help you find your way around when you are searching for and enrolling onto courses. ESR provides access to classroom and elearning courses supplied by local and national providers. National Courses Courses that are supplied by national providers are available by elearning delivery mode only. These courses can be easily recognised as their titles always begin with the figures 000. Local Courses Courses that are supplied by local providers always begin with the figures 156 and could be available in classroom (known as Instructor-Led in ESR) or elearning delivery modes. If you choose elearning you will be taken to a page that shows a single class for you to enrol on, and if you choose instructor-led you will be taken to a list of classes, with dates and venues clearly displayed for you to choose from. elearning Certifications It is important that you always check if a certification exists for your chosen course before accessing a piece of e-learning. This ensures your learning history and competence is updated correctly. Information on how to do this can be found here. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. 8

9 National and Local elearning Courses in ESR This summary of RCHT mandatory training has been created to help you locate the best online course for each topic. Topic elearning Course Title Blood Transfusion Theory Level Blood Transfusion 01: Safe Transfusion Practice Blood Transfusion Theory Level Blood Transfusion 02: Blood Components and Indications for Use Control of Infection 000 Infection Prevention and Control - Level Infection Prevention and Control - Level 2 Counter Fraud 156 Counter Fraud Online Dementia Awareness 156 Dementia Awareness 2012 Online elearning Equality and Diversity 000 Equality, Diversity and Human Rights - Level 1 Fire Safety Awareness 000 Fire Safety - Level 1 Food Hygiene 000 Food Safety Awareness Health and Safety Awareness 000 Health, Safety and Welfare - Level 1 Information Governance 000 The Beginner's Guide to Information Governance 000 Introduction to Information Governance 000 Information Governance: The Refresher Module (Recommended) Manual Handling - Theory 000 Moving and Handling - Level 1 Mental Capacity Act 000 Mental Capacity MUST 000 Nutritional Screening: A 'MUST' for Healthcare in Hospital Patient Observations & NEWS 156 Patient Observations & NEWS Online (Theory) Safeguarding Adults Awareness Level Safeguarding Adults - Level 1 Safeguarding Children Level Safeguarding Children & Young People Level 1 - Introduction Safeguarding Children Level Safeguarding Children & Young People Level 2b - Secondary Care Violence and Aggression Awareness 156 Violence & Aggression Awareness 2012 Online elearning Waste Management 156 Waste Management Online Please enrol on your chosen course by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. 9

10 Mandatory and Role Specific Training 10

11 Mandatory Update Programmes for Clinical Staff The Mandatory Update Programme covers all statutory and mandatory requirements for RCHT clinical staff over a three year period. This three year rolling programme includes annual, two yearly and three yearly subjects required by the organisation. Additionally, the programmes listed below have been specifically designed to meet speciality requirements for their bespoke training: 156 Mandatory Update for General Clinical Staff Fire Basic life Support Prevention and Control of Safeguarding Adults and Children Level 2 Infection Health and Safety Information Governance End of Life Making Every Contact Count Medicines Management 156 Mandatory Update for Midwives Fire Prevention and Control of Infection Information Governance Making Every Contact Count Basic life Support Safeguarding Adults Level 2 Health and Safety End of Life Medicines Management 156 Mandatory Update for Child Health Staff Fire Prevention and Control of Infection Information Governance Making Every Contact Count Basic life Support Safeguarding Adults Level 2 Health and Safety End of Life Medicines Management These customised training programmes provide all of the mandatory and role specific training requirements for clinical staff and it is NOT necessary to book onto separate topics. All Staff who attend the above programmes will receive the Educational Booklets covering the following topics by prior to the training: ANTT Being Open Statement Dementia Awareness Emergency Preparedness Health and Safety: What you should know Independent Listening Service Medical Gas Awareness Medicines Management Awareness Preventing Falls and Harm from Falls for patient when in hospital Preventing Needlestick Injury PREVENT (WRAP) 11

12 Manual Handling Non-Patient (Inanimate) Manual Handling Patient Theory Medical Device Management Infant Feeding Radiation Protection Awareness Safeguarding Adults Guide Stress Management Supporting Patients with Learning Disabilities in an Acute Hospital Treatment Escalation Plans Waste Management These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. 12

13 Mandatory Update Programmes for Senior Medical Staff The Mandatory Update Programme covers all statutory and mandatory requirements for RCHT Senior Medical staff. Additionally, the programme listed below has been specifically designed to meet speciality requirements for their bespoke training: 156 Mandatory Update for Senior Medical Staff Fire Prevention and control of infection-antt Information Governance Basic life Support Safeguarding Adults Level 2 Manual Handling Practical End of Life Blood Transfusion Theory (Bespoke to Roles that Require) These customised training programmes provide all of the mandatory and role specific training requirements for senior medical staff and it is NOT necessary to book onto separate topics. All Staff who attend the above programmes will receive the Educational Booklets covering the following topics by prior to the training: ANTT Being Open Statement Care of the Dying Patient Counter Fraud Dementia Awareness Emergency Preparedness Health and Safety: What you should know Independent Listening Service Infant Feeding IV Fluid Therapy - Adults Manual Handling Non-Patient (Inanimate) Manual Handling Patient Theory Medical Device Management Medical Gas Awareness Medicines Management Awareness Preventing Falls and Harm from Falls for patient when in hospital Preventing Needlestick Injury Radiation Protection Awareness Safeguarding Adults Guide Stress Management Supporting Patients with Learning Disabilities in an Acute Hospital Treatment Escalation Plans Waste Management 13

14 These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Contact Details for Programme Manager - Veda Gilbert, Veda.gilbert@nhs.net 14

15 Mandatory Update Programmes for Non Clinical Staff The Mandatory Update Programme covers all statutory and mandatory requirements for RCHT Non Clinical staff. Additionally, the programme listed below has been specifically designed to meet speciality requirements for their bespoke training: 156 Mandatory Update for Non Clinical Staff Fire Prevention and Control of Infection Information Governance Manual Handling Health and Safety Mandatory Educational Booklets Counter Fraud Dementia Awareness Health and Safety: What you should know Independent Listening Service Manual Handling Non-Patient (Inanimate) Medical Gas Awareness Radiation Protection Awareness Safeguarding Adults Guide Stress Management Waste Management These customised training programmes provide all of the mandatory and role specific training requirements for non-clinical staff and it is NOT necessary to book onto separate topics. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Contact Details for Programme Manager - Veda Gilbert, Veda.gilbert@nhs.net 15

16 Blood Transfusion Induction and Mandatory Training Induction The Blood Transfusion Induction session gives staff an introduction to Transfusion Services across all 3 acute sites. Staff will be signposted to the designated training and competency assessments required to take part in the transfusion process. Patient safety issues are covered including Positive Patient Identification, who can do what, what components and products are available and information to give to patients. Learning Outcomes To ensure staff are aware of RCH requirements for safe storage, collection, administration and observation in relation to all blood components. Staff will be informed of the requirement to complete the appropriate assessments in a face to face assessment delivered by ward based assessors. These assessments should be completed within 3 months of Induction. Staffs are also required to complete elearning for Bloodhound after assessment. to be completed from RCH computers. Who needs this training? All Clinical staff involved in storage, collection, administration and observation using blood products. This session will be attended once. Mandatory Blood Transfusion Blood Transfusion is on the Clinical Mandatory Update Programme biennially. Staffs are expected to have completed at least one face to face assessment in the relevant transfusion competencies prior to attendance. On-going face to face assessment is covered in the form of a workbook that is completed and handed in at the mandatory session. Competency for collection of blood is monitored with the use of Bloodhound (after completing initial elearning). There are top up sessions organised by the Transfusion Practitioners for staff who need to attend mandatory blood transfusion in the year it is not on the programme. This can be booked through rcht.transfusionadmin@nhs.net Blood Transfusion Theory is also available by elearning on ESR but this is not counted as mandatory training. Staff may complete it as extra study. National elearning Course Title 000 Blood Transfusion 01: Safe Transfusion Practice 000 Blood Transfusion 02: Blood Components and Indications for Use 000 Blood Transfusion 03: Good Manufacturing Practice for Lab Staff 000 Blood Transfusion 04: Safe Transfusion Practice (Paediatrics) 16

17 This topic is included on Mandatory Update Programmes. These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Nicki Jannaway Nicki.Jannaway@nhs.net Abie Parsons Abigail.Parsons@nhs.net Karen Godfrey Karen.Godfrey@nhs.net 17

18 Blood Transfusion Assessor Training This half day course allows the staff member to become a Blood Transfusion Assessor. Learning Outcomes By the end of the course participants will: Be able to assess other staff in Transfusion sample taking, collecting blood from the blood fridge, administration and observations. Have knowledge of the reasons for transfusion assessment, including NPSA SPN14. Be a point of reference in the ward area for transfusion information. Suitable for: Registered nurses with at least 2 years post registration experience. Some experience of training and assessing would be beneficial. : This course can be booked through the Transfusion Team. Please contact us on ext ( ) or by at rcht.transfusionadmin@nhs.net Dates for this course can be found in the Pathology resource section of the intranet. Local Course Title Blood Transfusion Assessor Training Delivery Mode Face to face session Nicki Jannaway Nicki.Jannaway@nhs.net Abie Parsons Abigail.Parsons@nhs.net Karen Godfrey Karen.Godfrey@nhs.net 18

19 Casenote Management Training Casenote management training is mandatory for all staff that handles casenotes i.e. collect and/or tracer notes from one location to another or enters information or documents into the casenotes. The session explains the creation, structure and content of a health record and includes tracking of the record when it is moved. Additionally it informs users of any changes that have been, or will be, introduced to systems i.e. enotes implementation & PAS. Learning Outcomes After completing this course you will be able to: Raise a folder File documents in the correct place Report misfiled documentation Suitable for Clerical Workers, Medical Secretaries and Receptionists This course can be booked by accessing the CITS Online icon on your desktop, Training Portal and Online Bookings (BookNow) with the following information: Date and time of course you would like to attend plus an alternative in case your first choice is not available. Your name Your job title Your Department, contact number and Trust Your line managers name Course dates can be found on the BookNow site please scroll through the list to find PAS Casenote Management course dates. Nicholas Richards - nicholasrichards@nhs.net 19

20 Consent Training This course includes the following e-learning sessions: Patient Consent Capacity and Difficult Consent Learning Outcomes Determine an appropriate level of consent for any given procedure and patient Help patients reach informed decisions in the consent process Document the consent procedure and fill in consent forms Appreciate the ethical considerations of consent Utilise the guidelines on consent for organ donation Recognise the need for involving mental health or more experienced personnel Identify patients who may need deprivation of liberty safeguards Identify how to minimise the risk of deprivation of liberty occurring Recognise legal frameworks when faced with challenging decisions about patient management Suitable for Medical Staff To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at National elearning Course Title 000 Capacity and Difficult Consent Learning and Development 20

21 Equality, Diversity & Human Rights This is awareness raising to promote & develop positive attitudes to providing inclusive services & to illustrate potential discriminative practices and how to avoid them. It includes a section on Harassment and Bullying. Who needs this training? All staff This topic is included within Mandatory Update Programmes for all staff. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. National elearning Course Title 000 Equality, Diversity and Human Rights - Level 1 Learning & Development Rch-tr.employeesupport@nhs.net or on ext ( ) 21

22 Fire Safety Awareness This course will enable you to meet the knowledge requirements of the Regulatory Form (Fire Safety) Order 2005 and the NHS Fire Code. Learning Outcomes After working through this training programme you should: Know how to reduce the risk of fire within your building Understand the character of hazards of fire, smoke and toxic fumes Understand the building evacuation procedures Know what to do if fire breaks out Know how to get out of the building safely Understand the correct type of fire fighting equipment Know how to use a fire extinguisher or fire blanket Who needs this training? All Staff This topic is included on Mandatory Update Programmes for clinical and non-clinical staff. These customised training programmes provide all of the mandatory and role specific training requirements and it is NOT necessary to book onto separate topics. You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net National elearning Course Title 000 Fire Safety - Level 1 Karen Godfrey karen.godfrey@nhs.net 22

23 Harassment and Bullying This topic is covered on the Equality and Diversity e learning package 000 Foundation 01:Professionalism - Equality & Diversity Suitable for All Staff You can book your elearning by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Learning and Development Rch-tr.employeesupport@nhs.net 23

24 Food Safety Awareness By law, anyone who gives even a glass of water to patients requires a basic level of food safety training. This course has been designed for staffs that handle food and/or drink on behalf of patients at ward level. This course should be completed every 2 years. Who needs this training? All staff registered and non-registered who handle food and/or drink on behalf of patients. You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. National elearning Course Title 000 Food Safety Awareness Mo O Mara mo.omara@nhs.net 24

25 Level 1 in Food Safety Awareness in Catering (Basic Food Hygiene) It is desirable that staff involved in the very basic provision of food and beverages for patients achieve this qualification. This is a CIEH certificated ½ day course valid for 3 years. Who needs this training? Staff involved in the very basic provision of food and beverages for patients You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Local Course Title 156 CIEH Level 1 Award in Food Safety Awareness in Catering Mo O Mara mo.omara@nhs.net 25

26 Level 2 in Food Safety in Catering (Foundation in Food Hygiene Course) It is desirable that any member of staff who has any involvement with food or beverages achieves this certificate. This is a CIEH certificated 1-day course and is valid for 3 years. Who needs this training? Staff who has any involvement with food or beverages You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Local Course Title 156 CIEH Level 2 Award in Food Safety in Catering Mo O Mara mo.omara@nhs.net Level 3 in Food Safety Management (Intermediate Food Hygiene course) It is desirable that Supervisors achieve this certificate. Who needs this training? Supervisors This course is delivered outside of the Trust, please liaise with Mo O Mara for further information. Mo O Mara mo.omara@nhs.net 26

27 Health & Safety Awareness An awareness session to familiarise you with the legal aspects of Health & Safety at work. It will review the responsibilities of employers and individuals and how to deal with problems and issues if they are found. It includes a section on Slips, Trips and Falls Patient and Slips, Trips and Falls Staff and Others. Learning Outcomes By the end of this session you will be able to: Identify some of the legislation Define terms such laws Accident and Hazards Understand your responsibilities for Health and safety Understand the principle of risk assessment Identify possible risk reduction measure Who needs this training? All Staff You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net National elearning Course Title 000 Health, Safety and Welfare - Level 1 Robin Gatenby robingatenby@nhs.net 27

28 Infection Prevention and Control This course provides an introduction to the basic principles of infection prevention and control and enables participants to examine and evaluate their own practice. Particular attention is given to the importance of correct hand washing. A section is included on Needle-stick and Body Fluid Exposure Incidents. Learning Outcomes To control and prevent infection within all hospital areas Who needs this training? All Staff need Infection prevention and control training however the e-learning course is only to be completed by non-clinical staff. This topic is included on Mandatory Update Programmes. These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. This topic is also available by elearning via ESR. National elearning Course Title 000 Infection Prevention and Control - Level Infection Prevention and Control - Level 2 Louise Dickinson Louise.dickinson2@nhs.net 28

29 Aseptic Non Touch Technique (ANTT) To ensure that a standard approach to aseptic non touch technique is implemented within the organisation. ANTT has been introduced to over 200 hospitals within the UK. Learning Outcomes To demonstrate safe working practice and competence in the use of Aseptic Non Touch Technique Who needs this training? All front line staff involved with these procedures Louise Dickinson Clinical Nurse Specialist Louise.dickinson2@nhs.net Needle-stick and Body Fluid Exposure Incidents This topic is covered on the Prevention and Control of Infection session which is delivered during the Mandatory Update Programme and also as a standalone course. Suitable for All Staff You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Learning and Development - Rch-tr.employeesupport@nhs.net 29

30 Information Governance Good Information Governance practice ensures necessary safeguards for, and appropriate use of, corporate, patient and personal information. Learning Outcomes Using a national approach, after undertaking this session to ensure patient information and data is kept confidential and shared appropriately, the following will have been covered: IT security Data protection Freedom for information Confidentiality Code of conduct Records management Information quality assurance Who needs this training? All Staff This topic is available by elearning via ESR. All new starters including locums, temporary, students and staff contracted to work in the organisation must complete on-line training once during their first year of employment. It is also covered on Mandatory Updates. You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net National elearning Course Title 000 The Beginner's Guide to Information Governance 000 Introduction to Information Governance 000 Information Governance: The Refresher Module 30

31 Manual Handling Non Patient (Theory) To provide staff with the ability to be aware of issues involved in manual handling and to understand the basic techniques involved in basic lifting scenarios. Learning Outcomes After completing this course you will be able to: Understand the current laws and responsibilities of employees Understand the structure of the spine Be aware of injuries which may occur Be able to demonstrate correct posture Be aware of basic principles to be applied to all handling activities Be able to carry out a basic assessment of handling tasks Be able to demonstrate correct techniques for handling inanimate objects Who needs this training? All Staff This topic is included on Mandatory Update Programmes. These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net This topic is also available by elearning or an educational booklet can be obtained from Employee Support by . National elearning Course Title 000 Moving and Handling - Level 1 Veda Gilbert - Veda.gilbert@nhs.net 31

32 Manual Handling Patient To provide staff with the ability to be aware of issues involved in manual handling and to understand the basic techniques involved in basic lifting scenarios. To provide course members with sufficient knowledge and practical skill to enable them to undertake patient handling tasks in a safe manner Learning Outcomes By the end of the course participants will be able to demonstrate: correct posture and understand the basic principles to be able to carry out a basic assessment of handling task and plan the way in which it is approached. Correct techniques for handling patients by means of manually use of mechanical aid or equipment. Who needs this training? All patient handling staff This topic is included on Mandatory Update Programmes. These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Veda Gilbert Veda.gilbert@nhs.net 32

33 Medical Device Training - NIBP monitoring Vs8000 Mindray This course provides practical skills to use an NIBP machine safely and confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes On completion of this training staff should understand Pre-checks, Post-Use and how to report/document faulty equipment Who needs this training? Health care professionals Liz Anderson elizabeth.anderson14@nhs.net 33

34 Medical Device Training - Genius 2 Tympanic Thermometer The staff will achieve a level 2 competency on how to use a Genius 2 thermometer and the appropriate methods of cleaning, decontamination and storage. Learning Outcomes Staff should understand Pre-checks, Post-Use and how to report / document faulty equipment On the completion of this course, the participant will be able to demonstrate: Competence in both clinical and theoretical knowledge regarding the safe aspects and practical uses including routine maintenance and safe storage. The importance of temperature measurement Safety checks Functions of all the keys, buttons, dials and indicators on the display panel Correct position of the thermometer when taking a temperature Ejection and disposal of the ear probe cover Who needs this training? Health care professionals To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 Genius 2 Tympanic Thermometer Liz Anderson elizabeth.anderson14@nhs.net 34

35 Medical Device Training - McKinley Epidural Pump This course provides practical skills to use a McKinley Epidural pump confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes Clinical staff should be able to identify the clinical need for using a McKinley Epidural Pump. Staff should understand Pre- checks, Post - Use and how to report/document faulty equipment. Understand the principles of operating the infusion device, advantages, disadvantages, contra-indications, limitations and risk classification Understand the key principles of infusion systems pressures e.g. system purge to reduce mechanical slack, free-flow / siphonage and occlusion pressures. Staff must understand and demonstrate: The features of the pump e.g. screen display, indicators, and keys The mechanisms available for security against tampering e.g. levels of access, access code, lock box and keypad lock. Criteria for selecting and using associated disposables used with the device for any given therapy or location: syringe/fluid bags, administration lines/cannula and lockbox/pouch to be used. Set up the device correctly Operate and monitor the device Dismantle and carry out appropriate close down checks Who needs this training? Health care professionals Liz Anderson elizabeth.anderson14@nhs.net 35

36 Medical Device Training - McKinley T34 Syringe driver This course provides practical skills to use a Mckinley T34 confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes Clinical staff should be able to identify the clinical need for using a McKinley T34 Syringe driver. Staff should understand Pre- checks, Post - Use and how to report/document faulty equipment. Understand the principles of operating the infusion device, advantages, disadvantages, contra-indications, limitations and risk classification Understand the key principles of infusion systems pressures e.g. system purge to reduce mechanical slack, free-flow / siphonage and occlusion pressures. Staff must understand and demonstrate The features of the pump e.g. screen display, indicators, and keys The mechanisms available for security against tampering e.g. lock box and keypad lock. Criteria for selecting and using associated disposables used with the device for any given therapy or location: syringe/fluid bags, administration lines/cannula and lockbox/pouch to be used. Set up the device correctly Operate and monitor the device Dismantle and carry out appropriate close down checks Who needs this training? Allied Health Professionals within RCHT To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 Mckinley T34 Syringe Driver Med Dev Liz Anderson elizabeth.anderson14@nhs.net 36

37 Medical Device Training - Alaris P6000/P7000 Syringe Pump This course provides practical skills to use an Alaris P6000/P7000 syringe pump safely and confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes Clinical staff should be able to identify the clinical need for using an Alaris P6000/P7000. Staff should understand Pre-checks, Post-Use and how to report/document faulty equipment. Understand the principles of operating the infusion device, advantages, disadvantages, contra-indications, limitations and risk classification Understand the key principles of infusion systems pressures e.g. system purge to reduce mechanical slack, free-flow / siphonage and occlusion pressures. Staff must demonstrate: Explain the safety checks and precautions to be taken prior to use. Identify appropriate equipment needed for use with this pump State the function of all the soft/hard keys Demonstrate correct position of pump while running Demonstrate the correct insertion and positioning of the syringe Initiate and commence a prescribed infusion Activate/Un-Activate the Rate lock Use the purge feature to Prime the line Commence a prescribed infusion Deliver a bolus Access 24 hour volume infused history Access the event log Who needs this training? Health care professionals To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. 37

38 Local Course Title 156 Alaris P6000/P7000 Syringe Pump Med Dev Liz Anderson 38

39 Medical Device Training - Baxter Colleague Infusion Pump Key Trainers This is an advanced course for Registered Professionals on how to present and teach other members of staff the correct way to use and clean a Baxter Colleague Pump. Staff. Attending this course will obtain a level 3 specialist user status. Learning Outcomes The trainer will be required to provide training material, clinical assessment scenario and competency. Record trainer on appropriate form. Trainer will be required to demonstrate and teach the following: Set up an infusion with the correct volume and rate Identify battery status Identify Downstream Occlusion Alarm, Upstream Occlusion Alarm, and Air in Line Alarm. Identify Occlusion levels and make adjustment according Occlusion Pressure Record and Clear volume history Lock out front panel for patient safety Set up a piggyback infusion if required Identify symbol which notates piggyback infusion is running. Pre- checks, Post - Use and how to report/document faulty equipment. Understand the principles of operating the infusion device, advantages, disadvantages, contra-indications, limitations and risk classification Understand the key principles of infusion systems pressures e.g. system purge to reduce mechanical slack, free-flow / siphonage and occlusion pressures. Use the emergency release to remove the giving set from the pump Who needs this training? Health care professionals To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. 39

40 Local Course Title 156 Baxter Colleague Infusion Pump for Key Trainers Liz Anderson 40

41 Medical Device Training - Baxter Colleague Infusion Pump This course provides practical skills to use a Baxter Colleague Infusion pump safely and confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes Clinical staff should be able to identify the clinical need for using a volumetric pump. Staff should understand Pre- checks, Post - Use and how to report/document faulty equipment. Understand the principles of operating the infusion device, advantages, disadvantages, contra-indications, limitations and risk classification Understand the key principles of infusion systems pressures e.g. system purge to reduce mechanical slack, free-flow / siphonage and occlusion pressures. Staff will be required to demonstrate the following: Set up an infusion with the correct volume and rate Identify battery status Identify Downstream Occlusion Alarm, Upstream Occlusion Alarm, and Air in Line Alarm. Identify Occlusion levels and make adjustment according Occlusion Pressure Record and Clear volume history Lock out front panel for patient safety Set up a piggyback infusion if required Identify symbol which notates piggyback infusion is running Use the emergency release to remove the giving set from the pump Who needs this training? Health care professionals To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. 41

42 Local Course Title 156 Baxter Colleague Infusion Pump Med Dev Liz Anderson 42

43 Medical Device Training - IVAC PCA pump This course provides practical skills to use an IVAC PCA pump confidently in a clinical environment. The course also includes a practical skills assessment at the end of the training session. Learning Outcomes Clinical staff should be able to identify the clinical need for using a PCA Syringe pump. Understand Pre- checks, Post - Use and how to report/document faulty equipment. Staff must: Explain the safety checks and precautions to be taken prior to use. Identify appropriate equipment needed for use with this pump State the function of all the soft/hard keys Use the device safely and correctly Who needs this training? Health care professionals Liz Anderson elizabeth.anderson14@nhs.net 43

44 Medicines Management - F1 Induction Mandatory safe prescribing induction for new F1 doctors. This covers an introduction to prescribing practice within the Trust and signposts NPSA alerts and training. Mode: Lecture (20min slot) July each year. Who needs this training? New F1 Doctors This course can be booked via Joanna Lawrence Ext 3507 joanna.lawrence5@nhs.net Medicines Management - F2 (and above) Induction Mandatory safe prescribing induction for new F2 and above doctors. This covers an introduction to prescribing practice within the Trust and signposts NPSA alerts and training. Mode: Lecture (20min slot) August each year Who needs this training? New F2 and above doctors This course can be booked through Joanna Lawrence Ext 3507 joanna.lawrence5@nhs.net Medicines Management - Safe Prescribing Workshops for New Prescribers Practical prescribing workshops aimed at any new prescribers to the Trust. This covers antibiotics, medicines reconciliation, prescribing in renal impairment and anticoagulation. Mode: Workshop (1hr 30mins) 4 workshops are offered each year. Who needs this training? New prescribers This course can be booked through Joanna Lawrence Ext 3507 joanna.lawrence5@nhs.net 44

45 PROMPT - Practical Obstetric Multi-Professional Training This course is designed for healthcare professionals involved with obstetrics and neonates. It s a combination of lectures, facilitated role play and practical hands on skills practice. This Course Includes: Maternal collapse Eclampsia Haemorrhage Cord Prolapse Intrapartum CTG interpretation Sepsis Shoulder Dystocia Neonatal Resuscitation Vaginal breech delivery Human factors Suitable for: Obstetricians Anaesthetists Midwives Maternity Support Workers 3rd year Student Midwives Paramedics ( as observers) To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 PROMPT Practical Obstetric Multi-professional Training Sarah-Jane Pedler Practice Development Midwife Maternity Department RCHT sarah.pedler@nhs.net 45

46 Maternity Update day This study day is designed to support maternity staff to deliver safe, effective, professional, personalised, women-centred care. The course contains the following topics: Blood Transfusion Maternity Stop Smoking Service Maintaining Healthy Weight in pregnancy Service Smoking Cessation Antenatal and Newborn Screening Newborn feeding Mentorship Update VTE Assessment Bereavement To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Maternity Update Day Sarah-Jane Pedler Practice Development Midwife Maternity Department RCHT 46

47 Conflict Resolution Training Role specific training course for all frontline staff. (As per NHS security management standards for providers and commissioners, and the requirements of the current NHS Standard Contract). This will be delivered on induction to all frontline staff, supporting staff in the management of abusive, aggressive or conflict situations. Learning Outcomes By the end of the course participants will: To illustrate what constitutes conflict, how it arises, and how to be effective in reducing the risk of conflict occurring. To explore the role of communication in conflict and how to use it effectively. To outline the procedural, environment and legal context of violence in the workplace. To explain what is required of individuals and organisations after a violent incident. Suitable for Frontline staff To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 Conflict Resolution Training Jon Wiggans Jon.wiggans@nhs.net Ian Davies Ian.davies12@nhs.net 47

48 Conflict Resolution Refresher Training As per NHS security management standards for providers and commissioners, and the requirements of the current NHS Standard Contract: frontline staff will require refresher training (every three years). Learning Outcomes By the end of the course participants will: Reflect upon incidents of elective aggression / violence & how to approach this. Understand what is meant by clinically related challenging behavior & apply a core care plan. Be aware of reporting process (Datix) and subsequent ARA s / alerts. Understand reasonable / proportionate response, in terms of keeping self-safe. Suitable for Frontline staff This topic is included on Mandatory Update Programmes. These update days are available in a classroom (Instructor Led) and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 Conflict Resolution Refresher Jon Wiggans Jon.wiggans@nhs.net Ian Davies Ian.davies12@nhs.net 48

49 Physical Restraint Training Bespoke restrictive intervention skills, to assist staff in the management of aggressive, violent or clinically related challenging behaviour, (or within children s services, where restrictive physical interventions / therapeutic holding are used). Outlined in Trust Restrictive Practices Policy V5 2016, appendix 1 Restrictive interventions / physical restraint / training analysis matrix. Learning Outcomes By the end of the course participants will: Learn how to safely and effectively apply restraining techniques based upon clinical area / requirements. Understand the context of the use of techniques / interventions. Understand legitimate use of techniques (reasonable / proportionate responses, assessing mental capacity). Awareness on Trust policy on use of restrictive practices, reporting on incidents, good practice guidance and risks associated with restraint. Suitable for This training is bespoke / tailored to clinical areas, based around incidents and risk behaviours. (See manager / Restrictive Practices Policy V5 2016, appendix 1 Restrictive interventions / physical restraint / training analysis matrix levels 1, 2 &3). Training will be made available on request from clinical areas (managers) and / or in response to incident follow up. Jon Wiggans Jon.wiggans@nhs.net Ian Davies Ian.davies12@nhs.net 49

50 Personal Safety including Conflict Resolution update A half day role specific training course for frontline staff based upon localised risk assessment concerning aggression, violence and clinically related challenging behaviour. Courses will be available for generic attendance, alongside specific courses tailored for teams / working groups (eg ED, MAU, Medical wards WCH, Kerensa & Tintagel, Clinical Imaging). As outlined: Restrictive Practices Policy V5 2016, appendix 1 Restrictive interventions / physical restraint / training analysis matrix & Management of violence & aggression Policy, V / appendix 7 violence, aggression & challenging behaviour risk assessment matrix (for determining mandatory training requirements). Learning Outcomes (Based around risk, localised need and As per NHS security management standards for providers and commissioners, and the requirements of the current NHS Standard Contract). By the end of the course participants will: Understand incident reporting process, how to use datix, core care plans and identification of alerts. Reflect upon scenario based (lessons to be learnt) - risks awareness / loan working (as appropriate) effective use of communication dealing with being under pressure Understand reasonable / proportionate force Have practiced techniques - reaction to strikes, flinch response and safe exit. Hierarchy of release techniques from grabs hooks, sweeps and palms. (Clothes, wrists, skin / body parts, assists, strangles, pins, close proximity issues, bites, kicking from supine). Adaption of techniques according to risk (you, aggressor or patient) Elbow containment and introduction to low level restrictive interventions / restraint. Suitable for Your line manager will be able to advise you if this training is a requirement. Frontline staff, based upon localised risk assessment. 50

51 To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Personal Safety Inc Conflict Resolution Update Jon Wiggans - Jon.wiggans@nhs.net Ian Davies - Ian.davies12@nhs.net 51

52 Resuscitation Training - Level 1- Adult in Hospital Life Support (Basic) including Automated External Defibrillation (ABLS & AED) To educate and train personnel within the Trust to administer adult basic life support competently. In addition, staff will be taught how to use a defibrillator in the automated mode. The skills will be in accordance with Royal Cornwall Hospitals NHS Trust procedures, with underpinning theoretical knowledge to ensure evidence-based practice. Adult basic life support training is the minimum requirement for any clinical member of the Royal Cornwall Hospitals NHS Trust who has adult patient contact. This training must be undertaken annually. For further guidance please refer to the latest RCHT Cardiopulmonary Resuscitation policy. Reminder: Staff that has contact with paediatric patients should also receive training in a minimum of level 1 paediatric basic life support. Notes & Exceptions Those that hold a current ILS certificate are exempt from BLS. Staffs that hold a current ALS certificate need to update their level 1 adult resuscitation skill in year 3 following the date of their ALS certificate; in year 4 they should be updating ALS. Learning Outcomes DRs ABC approach How to perform in hospital and out-of-hospital basic life support How to maintain an airway How to deliver effective Bag Valve Mask ventilations (2 person technique) Perform the recovery position Understand how to deal with a person choking When & how to call the crash team Aware of crash trolley equipment Use of the automated external defibrillator Awareness of the cardiac arrest audit process Awareness of the TEP and Resuscitation Decision Policy Who needs this training? Doctors, Registered Nurses, Midwives, AHP s, Clinical Support Workers, other staff who work directly with adult patients. This topic is included on Mandatory Update Programmes for clinical staff. These customised training programmes provide all of the mandatory and role specific training requirements for clinical staff and it is NOT necessary to book onto separate topics. 52

53 To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Adult Basic Life Support Jay Over, Ella Leuzzi & Gemma Ashton-Cleary - Rch-tr.ResusResus@nhs.net 53

54 Resuscitation Training - Level 1- Paediatric (& Adult) Basic Life Support (PBLS) To educate and train personnel within the Trust to administer paediatric and adult basic life support competently. The skills will be in accordance with Royal Cornwall Hospitals NHS Trust procedures, with underpinning theoretical knowledge to ensure evidence-based practice. Any member of the Royal Cornwall Hospitals NHS Trust who has paediatric patient contact is required to undertake both paediatric and adult basic life support training. Level 1 basic life support is the minimum standard required. For further guidance please refer to the latest RCHT Cardiopulmonary Resuscitation policy. Notes & Exceptions Exceptions to PBLS include staff that hold a current PLS certificate for the year of accreditation only. Thereafter, they should undertake PBLS annually. Staff holding a current APLS certificate need to update their PBLS in year 3 following the date of their APLS certificate, in year 4 they should be updating APLS. Learning Outcomes After completing this course you will be able to understand: DRs ABC approach How to perform in hospital and out-of-hospital basic life support How to maintain an airway How to deliver effective Bag Valve Mask ventilations (2 person technique) Perform the recovery position Understand how to deal with a person choking When & how to call the crash team Aware of crash trolley equipment Awareness of the TEP and Resuscitation Decision Policy Awareness of the cardiac arrest audit process Who needs this training? Doctors, Registered Nurses, Midwives, AHP s, Clinical Support Workers, Play specialists This topic is included on Mandatory Update Programmes for clinical staff in child health. These customised training programmes provide all of the mandatory and role specific training requirements for clinical staff and it is NOT necessary to book onto separate topics. For other staff who do not come under Child Health, you will need to attend either this session or undertake a PLS or APLS course. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the 54

55 description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Paediatric Basic Life Support Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 55

56 Resuscitation Training - Level 1- Paediatric (& Adult) Basic Life Support Resuscitation (PBLS) Training Level 1 Paediatric Life Support This is a NATIONAL 1- day course (8.30 am pm) held at the Postgraduate Education Centre, Truro. This course will prepare members of a multi-disciplinary team with all the necessary skills to manage a critically ill, injured or arrested child until the Paediatric Emergency Response Team arrive. Further information can be found on Course Pre-requisites Pre course learning is completed via online learning, details of which will be sent to the candidate one month before the course date. All candidates are required to complete this online learning prior to attending the course. The online preparation includes a pre-course multiple-choice questionnaire (MCQ). Learning Outcomes After completing this course you will be able to deliver paediatric basic life support competently and manage a critically ill, arrested or injured child until the healthcare team arrives. The skills will be in accordance with Royal Cornwall Hospitals NHS Trust procedures, with underpinning theoretical knowledge to ensure evidence-based practice. Whilst the certificate is valid nationally for 4 years the Trust acknowledges PLS training as a 1 year qualification. Who needs this training? This course is suitable for staff that may well be required to look after a sick child or be part of the Paediatric Emergency Response Team. Candidates should be from a medical, nursing or AHP background. This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 56

57 Resuscitation Training - Level 2 - Immediate Life Support (ILS) This is a NATIONAL 1-day course (8.30 am pm) held at the Postgraduate Education Centre, Truro. There is also a half-day refresher course for candidates who have completed a full day ILS course within 24 months. The ILS course is designed in order to standardise much of the in-hospital training. Its aim is to train healthcare personnel in skills that enable them to manage patients in cardiac arrest until arrival of a cardiac arrest team and to participate as members of that team. Further information can be also be found on the Resuscitation Council (UK) website Course Pre-requisites Basic life support training should be up to date. Pre course information will be sent to the candidate approx. 4 weeks prior to the course. This should be read thoroughly and the pre-course MCQ completed prior to attending. Who needs this training? This course is suitable for staff that may well be required to manage adult patients in cardiac arrest until the arrest team arrives but who do not require advanced life support training. Candidates generally hold medical or nursing registrations but this course is also suitable for some AHP s. The ILS certificate is valid locally and nationally for 1 year. This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 57

58 Resuscitation Training - Level 3 - Advanced Life Support (ALS) This is a NATIONAL 2-day course held at the Falmouth Hotel some 12 miles away from the hospital site. This course will prepare senior members of a multi-disciplinary team to manage an adult patient in peri-arrest and/or arrest situations and to effectively administer post arrest care with a view to transfer to a critical care area. The complexity and management of cardiac arrest situations, including decision-making and effective communication with the team and the patient s relatives, are included. Further information can be also be found on the Resuscitation Council (UK) website Course Pre-requisites The manual is sent to the candidate one month before the course date and the candidate is strongly advised to study this thoroughly before completing pre-course modules and a multiple-choice questionnaire (MCQ) online. It is expected that all candidates are competent in performing basic life support (BLS) prior to attending the course. The ALS provider course is designed for healthcare professionals who would be expected to apply the skills taught as part of their clinical duties, or to teach them on a regular basis. Appropriate participants include doctors and nurses working in critical care areas or on the cardiac arrest / emergency team and paramedics. All applicants should hold a current clinical appointment and professional healthcare qualification. The ALS certificate is valid nationally and locally for 4 years but RCHT staffs are expected to update level 1 BLS in year 3. This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 58

59 Resuscitation Training Level 3 - Advanced Paediatric Life Support (APLS) This is a NATIONAL 2-day course held at the Falmouth Hotel some 12 miles away from the hospital site. This course will prepare senior members of a multi-disciplinary team with all the necessary skills to manage a critically ill, injured or arrested child. The complexity and management of cardiac arrest situations, including decision-making, effective communication with the team and the child s relatives and transfer, are included. Further information can be also be found on the ALSG website Course Pre-requisites Pre course learning is completed via online learning, details of which will be sent to the candidate at least one month before the course date. Candidates will be sent a course manual but all candidates are required to complete this online learning prior to attending the course. The online preparation includes a pre-course multiple-choice questionnaire (MCQ). Who needs this training? The APLS provider course is designed for healthcare professionals who would be expected to apply the skills taught as part of their clinical duties, or to teach them on a regular basis. Appropriate participants include doctors and nurses working in critical care areas or on the paediatric emergency team and paramedics. All applicants should hold a current clinical appointment and professional healthcare qualification. The APLS certificate is valid nationally and locally for 4 years but RCHT staffs are expected to update level 1 PBLS in year 3. This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 59

60 Resuscitation Training - Level 3 - Newborn Life Support (NLS) This is a NATIONAL 1-day course (08.30 a.m p.m.) held at the Postgraduate Education Centre. The Newborn Life Support (NLS) course has been developed under the auspices of the Resuscitation Council (UK) to provide clear practical instruction in airway support and the theoretical background to illustrate its importance in resuscitation of the newborn. The aim of the course is to give those responsible for initiating resuscitation at birth the background knowledge and skills to approach the management of a newborn infant during the first minutes in a competent manner. The course concentrates on the importance of temperature control, practical airway management and ventilatory support. Further information can be also be found on the Resuscitation Council (UK) website Course Pre-requisites A manual is forwarded at least one month before the start of the course. The Candidate must complete the multiple-choice questionnaire (MCQ) online prior to attending course. The pre-course test does not form part of the final assessment. The candidate is however advised to study the manual carefully before the course. The NLS certificate is valid for 4 years. Who needs this training? Medical and nursing staff working on the Neonatal Intensive Care Unit should hold a current NLS certificate. Medical and Midwifery staff who attend the delivery of newborns should hold a current NLS certificate. This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 60

61 Advanced Trauma Life Support (ATLS) & Advanced Trauma Life Support Recertification (ATLS R) Level 3 This is a NATIONAL 3-day course held at the Falmouth Hotel - 12 miles distance from the hospital site. There is also a one day refresher course for candidates who hold a valid ATLS certificate. A course for medical staff only enabling a standardised language of trauma care across the specialties. Attendance at a course also exposes the candidate to a network of motivated colleagues with an enthusiasm for trauma management. It teaches a simple systematic approach to the management of trauma patients, treating the most life-threatening injury. Course Pre-requisites The manual is sent to the candidate at least one month before the course date and the candidate is strongly advised to study this thoroughly before completing a pre-course multiple-choice questionnaire (MCQ). This MCQ must be handed in, with the question paper, on arrival at the course centre. This pre-course assessment provides a baseline measure upon which new learning can be evaluated and it should be completed without reference to the manual. Who needs this training? All applicants should hold a current clinical appointment and professional healthcare qualification. Due to the number of candidates across the UK requiring places on ATLS, names of candidates interested in our courses will be taken and application forms sent to those who are short listed. ATLS certificates are valid nationally and locally for 4 years. Nurses & paramedics can attend as observers if they work in the appropriate areas. Further information can also be found on the Royal College of Surgeons website:- This course can be booked by telephoning ext ( ) or by at Sharonmclaughlin@nhs.net Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 61

62 Anaphylaxis This on-line training delivers the knowledge required to deal with an anaphylaxis emergency quickly and effectively. It is pertinent to all staff that administers medications and is mandatory for others who give specific treatments in line with various local and national policies. Full anaphylaxis guidelines can be also be found on the Resuscitation Council (UK) website Course Pre-requisites None Who needs this training? This course is suitable for any staff member that is involved in giving I.V. drugs, blood or fluids. It may be especially important to those who give inoculations etc. and are required to undergo anaphylaxis training as part of their extended role. This online e-learning session can be accessed via the ESR, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Anaphylaxis 2013 Online Jay Over, Ella Leuzzi & Gemma Ashton-clearly - Rch-tr.ResusResus@nhs.net 62

63 Safeguarding Adults level 1 Level 1 is an introductory session to safeguarding adults. The aim is to raise staff awareness of their safeguarding roles and responsibilities towards adults that may be at risk, and to inform how and where to access support and advice. Learning Outcomes By the end of the session participants will: Information on the Care Act 2014 and what it means for safeguarding adults. Understanding the definition of safeguarding and the complexities it can involve when an adult has the mental capacity to make unwise decisions. Understand the difference between safeguarding and adult protection. List the categories of abuse and how to recognise possible indicators and signs of abuse, along with the 6 principles to safeguarding. Know how to report any concerns, using RCHT s internal process. The multi-agency polices and how they link to RCHT s Safeguarding Adults policy. Identify the available sources of professional support in relation to safeguarding adults. Suitable for: All staff To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Zoe Cooper Named Nurse for Vulnerable Adults Zoe.cooper2@nhs.net Jackie Blackwell Safeguarding vulnerable adults & children training lead Jackie.blackwell@nhs.net 63

64 Safeguarding Adults Level 2 This three hour session will ensure clinical frontline staff have the knowledge and understanding to support their role and responsibilities towards adults who may be at risk in their care. The content will also include information about the practicalities of using the Mental Capacity Act and Deprivation of Liberty Safeguards (DOLs) Independent Mental Capacity Advocates and Domestic abuse awareness. Learning Outcomes By the end of the session staff will be able to understand: Information on the Care Act 2014 and what it means for safeguarding adults. List the categories of abuse and recognise possible indicators and signs of abuse. How to respond and report any concerns. Have real life examples of recognising abuse in their role in the acute hospital. Understanding of the Mental Capacity act. Have real life practical examples of how to use the Mental Capacity in their role. Understanding of the DOLs and examples of how to use it in their role. Awareness of the law and domestic abuse, definition of domestic abuse and who to contact for help and referrals. Knowledge of DASH and MARAC. Identify the available sources of professional support in relation to safeguarding adults. Suitable for: All clinical staff who have regular patient contact. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Zoe Cooper Named Nurse for Vulnerable Adults Zoe.cooper2@nhs.net Jackie Blackwell Safeguarding vulnerable adults & children training lead Jackie.blackwell@nhs.net 64

65 Safeguarding Children Level 1 Level 1 is an introductory session to child protection/safeguarding. The aim is to raise staff awareness of their safeguarding roles and responsibilities towards children and young people and to inform of how and where to access support and advice. Learning Outcomes At the end of this session you should be able to: Define the concept of child abuse List the different categories and range of child abuse Understand the importance of information sharing Know how to report any concerns Know the importance of record Keeping Awareness of the existence of local and National policies and procedures Identify the available sources of professional support in relation to safeguarding children Who needs this training? All Staff You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. National elearning Course Title 000 Safeguarding Children & Young People Level 1 Introduction Named Nurse for Child Health Dr Chris Williams Named Doctor for Child Protection Chris.williams29@nhs.net 65

66 Safeguarding Children Level 2 This session explores in depth issues relating to signs and symptoms, information sharing, referral processes and provides an opportunity for discussion and case study work. Learning Outcomes At the end of this session you should be able to: Define the concept of child abuse List the different categories and range of child abuse Understand the importance of information sharing Know how to report and refer any concerns Know the importance of record Keeping requirement in relation to safeguarding Demonstrate awareness of the existence of local and National policies and procedures Identify the available sources of professional support in relation to safeguarding children Who needs this training? Level 2 applies to clinical and non-clinical staff that has regular contact with parents, carers, children and young people. Certain staff will need to proceed to level 3 depending on contact with children and young persons. This topic is available by elearning and classroom. You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. National elearning Course Title 000 Safeguarding Children & Young People Level 2b - Secondary Care Local Course Title 156 Safeguarding Children Level 2 Named Nurse for Child Health Dr Chris Williams Named Doctor for Child Protection Chris.williams29@nhs.net 66

67 Safeguarding Children Level 3 This is a full-day training session which provides an opportunity to share experiences and learning with health professional colleagues from Cornwall & Isles of Scilly Primary Care Trust and Cornwall Partnership Trust. The course covers aspects of report writing, attendance at multi-agency meetings and current national and local legislation, policies and guidance. Level 3 should not be undertaken until level 2 has been completed. For further information on how this can be attained consult the child protection training programme. Learning Outcomes At the end of this session you should be able to: Define and have an in depth knowledge of the concept of child abuse Understand and have an in depth knowledge of the different categories and ranges of child abuse Understand the importance of information sharing and actively be enabled to Know how to report alert and refer concerns. Understand record Keeping requirement in relation to safeguarding and carry out this documentation Demonstrate and understand the existence of local and National policies and procedures Identify the available sources of professional support in relation to safeguarding children Who needs this training? This programme is for all staff working predominantly with parents, children and young people. It requires a yearly update. Safeguarding Children Level 3 training is run by an external company called Reconstruct. Please use this address to visit Reconstructs Southwest Child Protection Procedures website for information about courses, including available dates and venues If you are new to Multi-agency Child Protection you'll need to click "Level 3 Child Protection Training" in the orange box. Note: Level 3 is equivalent to Level 3 and Tier 3 and DCPO training. If you have already done Level 3 and just require an update, then you can choose one of the Level 3 Child Protection Subject Specific Courses in the red box. Each page provides a course summary and a list of dates and venues. To book places please complete a booking form which can be downloaded using the link to the left of the dates and venues, or near the bottom of the page. Attach the completed booking form to an and send to cornwall@reconstruct.co.uk - they will endeavour to reply to your s within 48 hours. 67

68 Named Nurse for Child Health Dr Chris Williams Named Doctor for Child Protection 68

69 Safeguarding Children Level 3 Update This programme provides staffs that have attained level 3 with one option of evidencing their annual requirement to update their child protection/safeguarding mandatory training. The course incorporates learning outcomes from national and local serious case reviews (SCR s) and explores how they influence and inform practice, forthcoming or new legislation, policies and guidance. Alternative Methods of achieving Level 3 Up-date Staff may have undertaken a local or national conference, study day or undertaken further study which they could use as evidence of their annual update for Level 3. Staff would need to demonstrate their learning by discussing the training experience with their Trust Named professionals (see below) who would be responsible for signing off compliance against the training competence framework. Learning Outcomes At the end of this session you should be able to: Define and have an in depth knowledge of the concept of child abuse Understand and have an in depth knowledge of the different categories and ranges of child abuse Understand the importance of information sharing and actively be enabled to: Know how to report alert and refer concerns. Understand record keeping requirement in relation to safeguarding and carry out this documentation Demonstrate and understand the existence of local and National policies and procedures Identify the available sources of professional support in relation to safeguarding children Who needs this training? This is one method of completing the annual up-date for staff that have previously completed the whole day Level 3 course. Safeguarding Children Level 3 training is run by an external company called Reconstruct. Please use this address to visit Reconstructs Southwest Child Protection Procedures website for information about courses, including available dates and venues If you are new to Multi-agency Child Protection you'll need to click "Level 3 Child Protection Training" in the orange box. Note: Level 3 is equivalent to Level 3 and Tier 3 and DCPO training. If you have already done Level 3 and just require an update, then you can choose one of the Level 3 Child Protection Subject Specific Courses in the red box. Each page provides a course summary and a list of dates and venues. To book places please complete a booking form which can be downloaded using the link to the left of the dates and venues, or near the bottom of the page. 69

70 Attach the completed booking form to an and send to - they will endeavour to reply to your s within 48 hours. Named Nurse for Child Health Dr Chris Williams Named Doctor for Child Protection 70

71 Waste Management The main Waste Management objective since 2007/8 across all Trusts is compliance with the Hazardous waste regulations 2005 (as amended 2009) and the subsequent DoH document Safe Management of Healthcare Waste in order to meet legislative requirement and Standards for Better Health C4e compliance. A new Generic Waste Management Policy has been developed taking these issues into account and incorporates the new Best Practice Colour Coding which is the first major change in this since the 1990 s. This has been ratified by the Trust and is available on the document library. Learning Outcomes At the end of this session you should be able to: To undertake best practice in all use and disposal in relation to waste management Enable the safe handling and storage requirements Who needs this training? All Staff This topic is available by elearning and you can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Local Course Title 156 Waste Management Online Gillian Pipkin Gillianpipkin@nhs.net 71

72 Root Cause Analysis (RCA) Training This is a 1 day workshop that will equip you with the knowledge & skills to investigate an incident using a root cause analysis process. This day includes: Introduction to human error: its provocation and management* The concept of a just culture* RCA techniques and tools Practical case studies to enable you to use the tools and techniques Being Open/Duty of Candour The Serious Incident Process *Understanding and acceptance of both of these is prerequisite to the performance of a successful root cause analysis. Root cause analysis is a process to identify organisational learning. It looks beyond the immediate actions preceding an incident to the upstream workplace and organisational factors that gave rise to them. Actions following an RCA should address these factors and may require organisational wide changes to systems and processes. Learning Outcomes Investigate an incident using RCA tools and techniques Identify changes required to the organisations systems and processes. Who needs this training? The course is for any member of staff who is responsible for managing/investigating incidents; those reported on Datix, included in complaints or part of a Human Resources process. All staff who are appointed as Investigating Officer for a Serious Incident investigation should attend this training. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. 72

73 Local Course Title 156 Root Cause Analysis (RCA) Training Ceri Evans Risk Manager 73

74 Slips, Trips and Falls Patient, Staff & Others This topic is covered on the Health and Safety Awareness session which is delivered during the Mandatory Update Programme and also as a standalone course. Suitable for All Staff You can book your place by logging into ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net.. Learning and Development Rch-tr.employeesupport@nhs.net 74

75 Leadership and Management Development 75

76 Leadership and Management Introduction RCHT believes that all new and existing staff progressing into a leadership and management role should have the opportunity to develop a set of core management skills, behaviours and attitudes, underpinned by the Trust s values. The Manager s Passport sets out the leadership & management competences to be achieved. It also outlines the leadership & management development courses that underpin the Manager s Passport. It is a mandatory requirement that all Team Leaders and Front Line Managers attend the relevant courses and complete the Manager s Passport. Details of the Manager s Passport can be found on the Learning and Development website on the RCHT intranet. It is also important that existing managers and team leaders, receive feedback and reflect on their current level of skills and their leadership style and access the appropriate development opportunities where required There is a range of Leadership and Management programmes and services available for RCHT employees which are outlined in this document. Details of current courses and booking arrangements can be found by accessing your ESR account. We can also advise you on wider development opportunities such as those provided through the NHS Leadership Academy or the University of Plymouth We can also provide a bespoke or consultancy service on areas such as team-development and 360 feedback. The leadership and management role is complex with the needs of individuals and teams constantly changing and evolving. Therefore your skills and behaviours as a leader may need to evolve and develop to respond effectively to those changes. If you feel there are additional leadership or interpersonal topics that we could provide, please let us know. If you would like an informal discussion on any aspect of leadership and management development, please Rch-tr.employeesupport@nhs.net or contact Helen Lewis (8176). 76

77 The Manager s Passport developing the core skills, knowledge and behaviours that support leadership and management The passport concept relates to the journey that leaders and managers take. The core aspects represent the visa or entry level requirements to enable individuals to feel confident and competent when managing their teams. There is also a range of additional development activities to support staff as they develop further in their role. Study sessions An introduction to leadership & management for new team leaders and managers Managing performance and employee conduct Managing attendance An Introduction to Leadership & Management for New Team Leaders and Managers Appraisal - planning and facilitating an effective appraisal Recruitment and selection Payroll - A guide for Team leaders - what you should know and do Finance - Finance workshops for non-finance colleagues 77

78 156 Managing Performance and Employee Conduct A taught programme that explores the importance of setting clear expectations and standards of performance and behaviour for individuals and the team as a whole. Participants are encouraged to reflect on how and what they are currently doing in their team and share their experience on the course. The session will also look at how to identify and manage poor performance in line with Trust s Capability process and poor behaviour in line with the Trust s disciplinary policy. Learning Outcomes By the end of the programme participants will be able to: Identify the importance of setting clear standards and expectations for individual and team performance Recognise the role of formal & informal supervision - to praise good performance and help manage poor performance Manage poor performance and behaviour in line with the Trust s Capability/disciplinary processes Identify appropriate support solutions to enhance performance Prepare for difficult conversations Suitable for Supervisors, Team-Leaders and anyone with a day-to-day responsibility for managing individual and team performance To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Managing Performance and Employee Conduct Helen Lewis Helen.lewis22@nhs.net 78

79 156 Attendance Management A taught programme which explores the balance of creating a healthy workplace and also having a fair and assertive approach to managing sickness absence. This session will outline clearly the Trust s policy and process which should support and underpin your managerial and interpersonal style in managing absence. Learning Outcomes By the end of the course participants will be able to: Identify proactive approaches to managing absence and also creating a healthy workplace Have a practical understanding of how to manage intermittent, persistent absence as well as long term sickness absence Recognise the role of the Occupational Health Department Have a greater understanding of how their interpersonal style & approach impacts on managing sickness Understand how the Equality Act affects rules governing sickness absence Understand how to identify signs of stress in self and others and have a greater awareness of the things that contribute to stress occurring Suitable for Aimed at Supervisors, Team-Leaders and anyone with a day-to-day responsibility for managing others To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Attendance Management Helen Lewis Helen.lewis22@nhs.net 79

80 156 An Introduction to Leadership & Management for New Team Leaders and Managers This taught workshop is designed specifically for newly appointed Team leaders and managers, to help build their confidence and skills in managing people. The session will enable you to reflect on your leadership, management and interpersonal style and the impact of your approach on your team. The session will also explore the characteristics of highly effective Team leaders and managers. You will learn about the importance of being able to engage and understand others as a key skill in managing and developing your team. Learning Outcomes By the end of the course participants will be able to: Recognise the key values, beliefs and attitudes that underpin the role of the Team leader Identify, relate to and put into practice the characteristics of highly effective managers Describe the key leadership and management principles Suitable for Aimed specifically at newly appointed Supervisors, Team-Leaders and managers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Local Course Title 156 An Introduction to leadership and Management for new team leaders & managers Helen Lewis Helen.lewis22@nhs.net 80

81 156 PDR planning and facilitating an effective Personal Development Review A taught programme to help you plan and facilitate an effective and meaningful annual appraisal. The session will explore your style and approach and how to enable the reviewee to get the most from the appraisal experience. Learning Outcomes By the end of the course participants will be able to: Recognise the reasons for conducting an annual appraisal and how they benefit the individual and the organisation Identify the features of effective appraisal Have a practical understanding of how to conduct an effective appraisal and are able to clarify any points that are unclear Be able to set SMART objectives Appreciate the importance of conducting an appraisal in a way that is both fair and consistent. Suitable for Supervisors, Team-Leaders and anyone with a responsibility for conducting PDR s To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Apprsaisal Helen Lewis Helen.lewis22@nhs.net 81

82 156 Recruitment and Selection A taught programme required for anyone chairing an interview panel and ideally for anyone involved in the selection process. The session will explain and follow the process from short listing through to appointment. The course will also explore different selection methods (e.g. presentation, assessment centres) to focus on the most appropriate approach for your vacancy. There will be an opportunity to experience setting and asking interview questions as part of an interview panel in a simulated exercise. Learning Outcomes By the end of the course participants will be able to: Have a practical understanding of how to shortlist candidates for interview and select appropriate questions for interview purposes Have a practical understanding of the Trust s recruitment and selection process Identify how the Recruitment process must comply with Equality & Diversity legislation Recognise how presentations and other selection methods can be used as part of the selection process Reflect on their interpersonal style and approach and how it contributes to gaining a good insight into the candidate s suitability for the post Suitable for Anyone who is responsible for chairing an interview panel or participating as a member of the panel. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. 82

83 Local Course Title 156 Recruitment and Selection Helen Lewis 83

84 156 Leadership - Payroll This short interactive session is essential for all managers and Team leaders. It is designed to be both informative and practical in your role. A guide for Team leaders - what you should know and do. Learning Outcomes By the end of the course participants will be able to: Complete time sheets and e-roster considerations. Complete contract amendment forms and R forms, and when these should be completed. Suitable for Aimed specifically at newly appointed Supervisors, Team-Leaders and managers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Local Course Title 156 Leadership - Payroll Heather Tilsley heather.tilsley@nhs.net 84

85 156 Leadership - Finance Finance Workshops - for non-finance colleagues. This short interactive session is essential for all managers and Team leaders. It is designed to be both informative and practical in your role. Learning Outcomes By the end of this workshop you will have had the opportunity to understand, and go into as much or as little detail as you wish, on the following areas: Savings programme Income, Management accounts PLICS Procurement (Unit4/ non Unit4 ordering, payments & accounts receivable) Counter fraud. Suitable for Aimed specifically at newly appointed Supervisors, Team-Leaders and managers. This session is recommended for budget holders and members of staff identified as likely to gain budget holder responsibilities in the near future. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net Local Course Title 156 Leadership - Finance Garry Cooper garrycooper@nhs.net 85

86 Professional and Clinical Practice 86

87 University Based Education The University of Plymouth offers a range of undergraduate level clinical or professional modules which can be used as part of a pathway leading to a BSc Health Studies or BSc (Hons) Health Studies or as a standalone module to support clinical practice. Applicants should usually be in possession of a diploma before accessing these modules but this is not always the case. A list of available modules can be accessed via the University of Plymouth Continuing Professional Development Prospectus for Health Care Professionals which can be found online via the University of Plymouth link below. Master classes and post graduate opportunities are also available at the university. Click here for the University of Plymouth website. Applicants should contact the university directly to secure a self-funded place. Occasionally the Learning & Development Department is able to offer support with funding for some of these modules. Waiting lists are held to support this process but it is of note that being on a waiting list is not a guarantee of the provision of funding. Helen Lewis - helen.lewis22@nhs.net Partnership Modules These modules are accredited with the University of Plymouth and can also form part of a degree pathway or can be attended as a stand-alone module. These programmes are usually run locally by RCHT/NHS staff and focus on improving clinical practice. Not all programmes are commissioned every year. Examples of partnership modules include: Infection Prevention and Control Care of the Critically Ill Patient Current Theories and Practice of Stroke Care Advancing Practice in long term Conditions Care of the Dying Managing the Health Needs of People with Learning Disabilities in Acute Settings Care of the Patient requiring Chemotherapy These modules are advertised internally and an application process must be completed. Further information can be obtained by contacting Helen Lewis Helen Lewis helen.lewis22@nhs.net 87

88 'Excellence in Practice' Series The Excellence in Practice Series is a programme of education focusing on the development of knowledge and learning for standards of excellence in practice. The series commenced in October The programme is developed throughout the year to reflect the education needs identified through clinical practice, patient experience, changes in professional regulation, quality and safety issues and through RCHT staff telling us what is needed. The 2010/11 programme began with the following study days: Excellence in Practice Medication Excellence in Practice Keeping Records of Care Excellence in Practice Communication, Learning from Patient Experiences The current programme now also includes Excellence in Practice End of Life care Excellence in practice Patient Quality and Safety Additionally a clinical update day is held six times per year. This study day enables registered nurses, assistant practitioners and healthcare assistants to update their clinical knowledge and skills in areas such as medication administration, falls, end of life care, care of the deteriorating patient and nutrition. The clinical update day should be undertaken by all new starters to RCHT within 3 months of their appointment but is equally useful for all staff. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Titles 156 EIP Medication 156 EIP Keeping Records of Care 156 EIP Communication, Learning from Patient Experiences 156 EIP Clinical Update Day (Adult Nursing) Helen Lewis helen.lewis22@nhs.net 88

89 Student Mentor Update (Nursing) This is a programme update for practice placements mentors of student nurses at RCHT. It fulfils the Nursing and Midwifery Council (NMC) requirement for an annual update. Learning Outcomes Following this session, staff should be able to: Understand the national and local agenda in relation to mentoring nursing students Have an understanding of the Adult Nursing programme Understand the role of the Placement Development Team. Understand the mentor process Understand their responsibilities as a mentor Know how to complete the formative and summative assessment sheets for the adult nursing programme Understand the responsibilities of the student. Understand the importance of the Triennial Review and when it is required. Update for Sign-off Mentors where required. Suitable for Nursing and Midwifery Registered To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Student Mentor Update (Nursing) An online update via the Plymouth Online Practice Placement Information (POPPI)Once on POPPI staff need to access the Mentor / Educator Centre-Supporting and Assessing learning in Practice to locate the programme. Once completed a copy of the certificate of completion must be sent to the Learning and Development Department to enable the Trust wide mentor register to be updated. Hayley Plowright Sarahhayley.plowright@nhs.net 89

90 Pre-Registration Education Supporting Students and Learners in Practice The training and education department are available to support any RCHT staff that provides mentorship/supervision to pre-registration students and learners. In collaboration with the University of Plymouth, courses and updates are available in mentorship and related activities. An on line mentorship development programme is now available on POPPI. For further information talk to your ward/department education link or contact ext Helen Lewis - helen.lewis22@nhs.net 90

91 Insertion of a Fine-Bore Naso-Gastric Feeding Tube This session will focus on the safe insertion of a fine bore naso-gastric feeding tubes and correct testing methods for tube position. The session covers adults, paediatric patients and neonates. Learning outcomes After completing this course you will be able to: measure fine bore feeding tubes correctly prior to placement pass fine bore feeding tubes correctly test for correct tube placement-using ph aspirate prior to use comply with NPSA safety alert No. 5 Prerequisites Completion of the Enteral Feeding (via fine bore naso-gastric feeding tube) self-directed pack (L1-3) or e-learning via the ESR (L1-2) Suitable for Registered Health Care Professionals (including Medics) and designated support workers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Insertion of a Fine-Bore Nasogastric Feeding Tube and ph testing Louise Silver louisesilver@nhs.net 91

92 Enteral Feeding via a Fine-Bore Nasogastric Feeding Tube This is a 3 stage competency framework for enteral feeding and administration of medicines via a fine bore feeding tube. It discusses best practice recommendations and testing methods for correct tube placement and position checks prior to the administration of fluids, enteral feeds and medicines. Please note that full competency in this skill also requires evidence of theoretical assessment and successful completion of a period of a supervised practice using a workbook. Full instructions will be provided on the day. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Learning outcomes After completing this instructor led classroom session you will be able to: discuss the rationale for placement of a fine bore feeding tube measure and pass fine bore feeding tubes safely in accordance with best evidence test for correct tube placement-using ph aspirate prior to use safely administer enteral feeds via a fine bore feeding tube and feeding pump safely administer medication via a fine bore feeding tube make appropriate referrals when required (i.e. speech and language therapy) safely apply a nasal bridle when required Prerequisites The applicant must be working in an area where these clinical skills are carried out on a regular basis. Suitable for Registered Health Care Professionals (including Doctors), Allied Healthcare Professionals (i.e. Dietitians) and designated Assistant Practitioners To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. 92

93 Local Course Title 156 Enteral Feeding via a Fine-Bore Nasogastric Feeding Tube ore Nasogastric Feeding Tube Louise Silver louisesilver@nhs.net 93

94 Administration of Injectable (Intravenous) Medicines This competency framework is a 3 stage process which includes online theoretical assessment (Step One), supervised practice using a workbook (Step Two) and a final assessment of competency (Step Three).Registered Healthcare Professionals (HCP) who administer injectable (intravenous) medicines in RCHT must access and achieve this competency through the approved route prior to practicing this clinical skill independently. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Step 1-E-learning theoretical assessment The following Injectable Medicines modules must be completed via the National Learning Management System (ESR). Drug Administration Module 1 (Core) Legislation Drug Administration Module 2 Drug Calculation Injectable Medicines Module 1 Preparation of Injectable Medicines Injectable Medicines Module 2 Administration and Monitoring Injectable Medicines Step 2- Supervised Practice - Successful attainment of the theory component must be followed by a period of supervised practice where at least 6 ward based assessments on a minimum of 6 patients using the injectable medicines matrices must be undertaken. Supervision must be provided by a Healthcare Professional who is competent in the administration of injectable medicines. Access the injectable medicines workbook from the Learning and Development Department or the Education Link. Step 3. A final ward based assessment - Successful completion using the final assessment matrix will evidence full achievement of competency and the Healthcare Professional may then undertake the administration of injectable medicines independently. The supervised practice and assessment activity must be completed within 2 months of successful attainment of the theory element. Learning outcomes Following achievement of this competency framework, registered nurses, midwives and allied healthcare professionals will: Be aware of the legislation which relates specifically to the administration of injectable medicines Demonstrate how to accurately calculate correct dosages and appropriate methods of dilution for safe administration Demonstrate knowledge of contraindications and side effects Demonstrate health and safety principles in relation to the safe preparation of injectable medicines for administration Demonstrate the health and safety principles in relation to the safe administration of injectable medicines Demonstrate administration of appropriate flushing techniques Demonstrate the principles of asepsis and the prevention of infection in the preparation and administration of injectable medicines 94

95 Demonstrate effective monitoring of the patient post administration Demonstrate effective documentation regarding the admin of injectable medicines Prerequisites Registered Healthcare Professionals competent in administration of medications Suitable for Registered Nurses, Midwives and Allied Healthcare Professionals To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Drug Administration Module 1 - Legislation Online 156 Drug Administration Module 2 - Drug Calculations Online 156 Injectable Medicines Module 1 - Preparation of Injectable Medicines Online 156 Injectable Medicines Module 2 - Admin & Monitoring Injectable Meds Online Louise Silver louisesilver@nhs.net 95

96 Recording Patient Observations and NEWS This is the first stage of a 3 step competency framework (see next page) to ensure the competence of non-registered healthcare staff in the skills required for the safe, effective recording, monitoring and referral of patient observations and NEWS scores. Sessions will be delivered through a combination of theory and practice Learning outcomes After completing this course you will be able to: Describe how temperature, pulse, respirations, blood pressure, oxygen saturation and conscious level are maintained in health Describe the normal parameters of temperature, pulse, respirations, blood pressure, oxygen saturation and conscious level Know how to accurately record patient observations and complete the NEWS chart Recognise patient deterioration through accurate assessment of the patient observations and escalate care accordingly. Describe relevant legislation, policy and safe practice Demonstrate how to accurately obtain and record temperature, pulse, respirations, blood pressure, oxygen saturation and conscious level Demonstrate how to accurately obtain a manual blood pressure recording Set up and test portable and wall suction. Prerequisites Care Certificate and/or 3 months experience in the clinical area Suitable for: Non-Registered Healthcare/Clinical Support Workers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Patient Observations & NEWS (Simulation) Helen Taylor helen.taylor81@nhs.net 96

97 Non-Invasive Ventilation This is a 3 stage competency framework to ensure the safe delivery of non-invasive ventilation (NIV) (mechanical ventilatory support without an artificial airway) via a nasal or face mask to adult patients in an acute hospital setting (CPAP/BiPAP). Attainment of competency must be supported through theoretical assessment (completion of the e- learning module on ESR) and a period of supervised practice using the supervised practice workbook. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Learning outcomes Understand the rationale for non-invasive ventilation and associated pathophysiology Demonstrate knowledge of the equipment required in the delivery of non-invasive ventilation Demonstrate the correct setting up and use of equipment for non-invasive ventilation Demonstrate safe assessment and care for patients receiving non-invasive ventilation Demonstrate the principles of asepsis and the prevention of infection in the delivery of non-invasive ventilation Demonstrate awareness of trouble shooting techniques Demonstrate contraindications and risks which relate to the delivery of noninvasive ventilation Demonstrate knowledge of the RCHT policy for the safe delivery of NIV Prerequisites Must be working in a clinical area that is on the RCHT NIV Pathway (Emergency Department, Wellington Ward, Critical Care Unit, Coronary Care Unit, Recovery- Theatres) Suitable for Registered Health Care Professionals (including Doctors) and Allied Healthcare Professional (i.e. Physiotherapists) To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. 97

98 If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title Non-invasive ventilation Louise Silver 98

99 Diabetes Awareness Level 1 This course will promote evidence based practice within Diabetes care, with aims to inform and bring practice up to date for all Healthcare Workers caring for people with Diabetes. Learning Outcomes To provide a basic understanding of Diabetes. For those attending to be able to: Have a general understanding of the history of Diabetes, Prevalence and the potential impact on service providers. Define what Diabetes is and how it is diagnosed. Understand the different types of Diabetes. Have an understanding of the main dietary messages and advice for people with Diabetes. Be able to identify and discuss commonly used oral Hypoglycaemic agents & Insulin plus their actions, administration and common side effects. Be aware to the complications of Diabetes, causes and prevention. Understand the significance of monitoring, ranges and specific tests. Suitable for: All healthcare professionals : Please book via the contact details below Local Course Title Diabetes Awareness Level 1 : Kim Sleeman/ Amanda Davis - ext kim.sleeman@nhs.net 99

100 Diabetes Awareness Level 2 To promote evidence based practice within Diabetes care. To develop knowledge of Insulin`s and Insulin regimens, oral and injectable medications treatments in Type 2 Diabetes. Tailored Diabetes education following initial assessment of individualised learning needs. Registered healthcare professionals only who prescribe and/or administer Diabetes medication s. Learning Outcomes To develop an in-depth understanding of Diabetes treatment regimens. Update existing Diabetes knowledge. For those attending to be able to: Have an in-depth knowledge of commonly used oral hypoglycaemic agents and Injectable treatments in type 2 Diabetes, administration and common side effects. Understand treatments options and appropriate treatment choices and titration of medications in Type 2 Diabetes. To have an in-depth knowledge and understanding of Insulin s and their action profiles, administration and common side effects. To have an understanding of commonly used Insulin/Injectable type 2 Diabetes treatment pens. (Practical session) Update prior achieved Diabetes knowledge in specific areas as identified. To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title: Diabetes Awareness Level 2 Kim Sleeman/Amanda Davis ext kim.sleeman@nhs.net 100

101 ECG Recording This course provides basic theoretical knowledge (with practical demonstration) on how to obtain a standard 12 lead ECG suitable for analysis. Competency in performing an ECG is assessed separately via a follow-up program where the skills learnt are evaluated in a clinical setting under supervision through performing of a series of live patient ECG s Suitable for Registered Health Care Professionals(including Medics) & Non-Registered Health Care Support Workers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 How to perform an ECG (Part 1 Theory) Med Dev Amanda Bettoney rch-tr.medicaldevices@nhs.net 101

102 Peripheral Intravenous Cannulation This is a 3 stage competency framework to ensure peripheral intravenous cannulation is carried out competently and safely in accordance with Trust procedures and best evidence. Knowledge is delivered through completion of the RCHT e-learning module, followed by classroom based, practical simulation and a period of supervised practice in the clinical area using a workbook. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Learning outcomes After completing this competency framework you will be able to: Describe the relevant anatomy and physiology in relation to peripheral intravenous cannulation Describe suitable sites and the rationale of choice Describe the appropriate equipment required for the procedure Describe the preparation and care of the patient prior to, during and following the procedure Describe associated policies and procedures in relation to peripheral intravenous cannulation Describe and demonstrate the correct flushing technique required to maintain patency Describe the documentation required following the procedure Discuss and describe potential complications which relate to peripheral intravenous cannulation Appreciate the importance of infection control in relation to peripheral intravenous cannulation Describe and demonstrate / simulate the procedure using an artificial pad Prerequisites Completion of e-learning via the ESR Please note there are 2 e-learning modules on the ESR for peripheral cannulation 156 Cannulation for Registered Healthcare Professionals (Complete this if you are already competent in the administration of injectable medicines) 156 Cannulation for non-registered staff (This method includes preparation and administration of an intravenous flush). You must complete this if you are not competent in the administration of injectable medicines. Suitable for Registered healthcare professionals,doctors, Allied healthcare professionals and designated healthcare support workers (Band 3 or above) To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. 102

103 Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Peripheral Intravenous Cannulation Louise Silver 103

104 Practical Venepuncture (Simulated Practice) This is a 3 stage competency framework to ensure that venepuncture is carried out competently and safely in accordance with Trust procedures and best evidence. Knowledge is delivered through completion of the RCHT e-learning module, followed by classroom based, practical simulation and a period of supervised practice in the clinical area using a workbook. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Learning outcome After completing the competency framework you will be able to: Describe the rationale for venepuncture Describe the sites (Anatomy & Physiology) suitable for venepuncture and the rationale of choice Describe the equipment required for the procedure Describe the preparation of the patient prior to, during and following the procedure Perform the procedure using artificial pads Discuss the order of draw for blood sampling Describe the correct labelling and recording system Appreciate the importance of infection control in relation to these procedures Describe the appropriate actions for complications which may occur Prerequisites Completion of venepuncture e-learning via the ESR Suitable for Registered Health Care Professionals & Non-Registered Health Care Support Workers To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Practical Venepuncture Louise Silver louisesilver@nhs.net 104

105 Blood Culture Collection This classroom based practical simulation aims to ensure staff are adequately prepared to perform blood culture sampling in clinical practice. Prior competence and experience with phlebotomy and completion of the e-learning tutorial on blood culture collection tutorial via the ESR are pre-requisite requirements. Competency will only be recorded on ESR when all elements of the competency framework have been achieved. Learning outcomes After completing this course you will be: aware of the rationale for Blood Culture collection aware of the Trust policy and standards for Blood Culture collection including completion of the log form aware of the measures that must be adhered to for the prevention of contaminated samples and pseudobacteraemias able to perform the procedure using the correct equipment Prerequisites Completion of on-line e-learning tutorial available on the ESR. Assessed competency and experience in venepuncture To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at Local Course Title 156 Blood Cultures Louise Silver 105

106 Clinical Supervision Clinical Supervision is a process by which professionals are assisted to improve practice, develop professionally and personally and deal productively with the stresses inherent in a caring role. It is a method of supporting and developing competence by providing practitioners with the opportunity to meet on a regular/as required basis with an experienced colleague to discuss their own work and reflect on and learn from their actual clinical experiences under discussion. Clinical supervision is available to all clinical staff. It is acknowledged that time in clinical supervision is fluid and is dependent on the needs of the individual. Clinical supervision does not seek to replace managerial supervision and the trust policy recognises the importance of line management relationship between staff ensuring effective performance There are a range of formats for clinical supervision; we encourage individuals and departments to consider the most appropriate format to meet their individual/departmental needs. Midwifery Supervision - Clinical Supervision, as a means of personal and professional development, is viewed as distinct and different to Midwifery Supervision. Whilst Midwives will be required to continue with their specific professional supervisory arrangements they may also participate in this form of clinical supervision Clinical supervision can be accessed through Learning & Development on ext ( ) or by at helen.lewis22@nhs.net Helen Lewis - helen.lewis22@nhs.net 106

107 Insertion and Care of Indwelling Urinary Catheters This is a 3 stage competency framework to ensure that the insertion and management of indwelling urinary catheters in to adults is carried out in accordance with Trust procedures and best evidence. Knowledge is delivered through completion of the RCHT Insertion of Indwelling Urinary Catheter Theory Pack which is available from Employee Support. If possible, but not compulsory this is then followed by a classroom based Best Practice study day/ simulated practice. Then supervised practice in the clinical area using a workbook should be completed. Competency will only be recorded on ESR when the competency framework has been achieved. Learning Outcomes Following completion of the competency framework, practitioners will be able to: demonstrate competent insertion of indwelling catheters into male and female adult patients reduce infection risks through meticulous use of aseptic and aseptic non-touch technique during insertion and post insertion offer patient advice demonstrate effective decision making and documentation in relation to insertion, continuing care and removal in accordance with Trust policy and best evidence Suitable for Registered Health Care Professionals and Assistant Practitioners To view the dates and reserve your place, please log onto ESR from the icon on the desktop of Trust PCs, click on My Learning and search for the course. Once you have found the course in ESR, please click on the course name to read the description in order to check that this is the right course for you. Click the course name again to view the dates and book yourself on. If you need help with your ESR username and/or password, please use the Forgotten Username or Password Link. If you need help after logging in to ESR, please get in touch with the Employee Support Team on or by at rch-tr.employeesupport@nhs.net. Local Course Title 156 Urinary Catheterisation Simulated Practice Louise Silver Louisesilver@nhs.net 107

108 Finance Training 108

109 Finance Skills Development for Non Finance Staff Strategy A Plan to Develop First Class Financial Management Skills Training for Non Finance Staff in Royal Cornwall Hospitals Trust Introduction The Finance Skills Development for Non Finance Staff Strategy is designed to support the objectives of Royal Cornwall Hospitals NHS Trust in providing first class healthcare to the people of Cornwall by making the best use of the resources the Trust has available. The Finance Skills Development for Non Finance Staff Strategy sets out the overarching principles that will enable training and support to be in place for all staff where appropriate, and will ensure that non finance staff employed by Royal Cornwall Hospitals NHS Trust are equipped to deliver first class financial management and governance. The programmes will aim to build on the success of the finance budget training programme provided during previous years, where, of those that scored the programme, 96% rated the programme as Excellent or Good. Purpose Robust financial management and strong financial governance across the whole organisation is paramount for the continuing organisational development of the Trust. The importance of developing sound financial management skills across the Trust cannot be underestimated. Developing these skills across non finance staff, will help to ensure the Trust delivers future surpluses to repay historic deficits, moves on a transition path to becoming a Foundation Trust and continues to improve the financial good health of the Trust in order to reinvest surpluses to develop patient care. The purpose of this strategy is to underpin these things and make sure that they are delivered and more specifically is to ensure that: All staff within the Trust is given the opportunity to develop the finance skills and competencies required to fulfil their roles. For some staff financial training will be essential in order for them to effectively fulfil their roles within the Trust. All staff that have the Knowledge and Skills Framework dimension G4: Financial Management within the requirements of their posts are trained in the finance skills required by this dimension. There is a development programme for financial training that allows non finance staff to access more advanced financial training if required. The provision of finance learning and development activities are made available as part of an e- learning and internal training package and form part of a sound appraisal process and personal development plan based upon the Knowledge and Skills Framework. The Trusts provides appropriate financial training to managers. 109

110 Aims The aims of providing an internal financial training package will be to ensure that staff: Have the skills to analyse and interpret financial information. Are aware of the financial implications of decision making and therefore can make best use of financial information. Who manage budgets have the full range of skills necessary to fulfil their role and are able to interpret variances in order to take corrective action wherever necessary. Are aware of the financial requirements of business cases and Annual Operating Framework bids. Are aware of the Trusts longer term financial plans and the requirements for delivering the plan. Are aware of new financial initiatives, both local and national, and how they will impact on the financial management of the Trust. Are provided with opportunities to discuss financial issues affecting their areas of service. Are able to achieve the core Knowledge and Skills Framework Finance competency. Are able to develop their finance training with specific use of examples relevant to this Trust Further develop the integration of the Finance Department within the organisation and ensure that non finance staff is granted a range of opportunities to engage in training and dialogue with the senior finance team. Ensure that all staff is provided with a range of options for fulfilling essential finance training and extending, developing and renewing their finance skills to enable them to progress. The Provision of Training It is anticipated that the purpose and aims set out above will be delivered in the following modules. 110

111 Budgetary Management Aimed at budget managers and direct reports who want more hands on and detailed discussion around Budgetary Management and related issues. These are internally organised budgetary management workshop sessions set up as a direct result of feedback from the Budgetary Management where requests were made for more hands on training. These workshops take the format of a drop-in session run by Divisional Finance Managers. They will provide a more detailed look at budgetary management issues using worked examples, budgetary management exercises and discussion to assist the development of financial management skills. Attendees will also have access to other key members of the department including Charitable Funds Officer, Financial Governance Officer and the Financial Controller, who will also help facilitate the workshop ensuring a wide range of financial information will also be available at the session. There will also be opportunity for on-site workshops to be arranged with your own Budget Team where more specific training is requested for groups of 6 or more staff. Who needs this training? Optional for Budget Managers and Staff who have some Budgetary Management responsibility or who would like to learn more about Budgetary Management This course can be booked through the Finance Department. Please contact Sarah Gould on or by sarah.gould4@nhs.net Sarah Gould sarah.gould4@nhs.net 111

112 Business Case Production The Business Case Production Overview session aims to provide an understanding and awareness :- the contents of the Capital and Revenue Business Case Production and Approval Process guidance; which template to use when producing a business case; the stages and roles involved in the production of a business case; the process for approving a business case; the checklists, assessments and other documentation (appendices), that need to be included in the business case; and The common pitfalls when producing a business case. Who needs this training? Optional for all staff. This course can be booked through the Finance Department. Please contact Sue Hick on by at susan.hick@nhs.net Sue Hick Capital Business Case Manager susan.hick@nhs.net 112

113 Budget Manager Workshops Aimed at budget managers and direct reports who want more hands on and detailed discussion around Budgetary Management and related issues. These are internally organised budgetary management workshop sessions set up as a direct result of feedback from the Budgetary Management where requests were made for more hands on training. These workshops take the format of a drop-in session run by Divisional Finance Managers. They will provide a more detailed look at budgetary management issues using worked examples, budgetary management exercises and discussion to assist the development of financial management skills. Attendees will also have access to other key members of the department including Charitable Funds Officer, Financial Governance Officer and the Financial Controller, who will also help facilitate the workshop ensuring a wide range of financial information will also be available at the session. There will also be opportunity for on-site workshops to be arranged with your own Budget Team where more specific training is requested for groups of 6 or more staff. Who needs this training? Optional for Budget Managers and Staff who have some Budgetary Management responsibility or who would like to learn more about Budgetary Management This course can be booked through the Finance Department. Please contact Adam Wheeldon on or by adam.wheeldon@nhs.net Adam Wheeldon Adam.wheeldon@nhs.net 113

114 The HFMA Introductory Certificate in Healthcare Finance The Introductory Certificate in Healthcare Finance will provide staff with a basic understanding and awareness of fundamental aspects of NHS finance and will help develop the knowledge in specific areas to carry out the financial responsibilities associated with the role. Participants will be required to sit 5 modules each selected from the following of which the Introduction to NHS Finance in England is mandatory: Introduction to NHS Finance in England Managing Budgets An Introduction Introduction to NHS Governance Introduction to Payment by Results Introduction to Practice Based Commissioning Introduction to the Foundation Trust Financial Regime Introduction to PCT Finance Introduction to Business Cases Understanding the Accounts The Certificate is aimed at non finance professionals in the NHS, particularly General Managers, Nurse Managers, Practice Managers and other clinicians as well as staff new to the NHS. The Trust piloted the introduction of this certificate during with 8 staff within the Trust completing the Certificate, a further rollout saw c35 members of staff take up the certificate in and feedback has been favourable in all cases. It is therefore proposed that the Certificate in Healthcare Finance is offered more widely across the organisation for Clinicians and Managers who wish to undertake the course. It is also proposed that finance staff that are new to the NHS and have limited financial experience in NHS accounting would also have the opportunity to sit the Certificate if they wish to do so. Who needs this training? Optional for Managers and clinicians This course can be booked through the Finance Department. Please contact Adam Wheeldon on or by adam.wheeldon@nhs.net Adam Wheeldon Adam.wheeldon@nhs.net 114

115 HFMA Training Package External Events In addition to the Introductory Certificate in Healthcare Finance, the Trust has also subscribed to a HFMA Finance Skills Development Package which includes free access for a limited number of places on the following: Introduction to NHS Finance (4 places) 1 day training event Finance for Non Finance Staff / Non-Executive Directors (7 places) 1 day training event E learning licences (4 Healthcare Certificates or 20 individual modules) These places will be offered to staff within the organisation when these events are publicised. Further staff could be given the opportunity to attend these events at a minimal cost (on average c 75 per place) and the Trust could as part of this strategy promote further participation in these events. For all the above training programmes training must be in line with an individual employee s aims and objectives as discussed with their Line managers and time for training will need to be provided for within existing resources. Who needs this training? Optional for Managers and clinicians This course can be booked through the Finance Department. Please contact Adam Wheeldon on by at adam.wheeldon@nhs.net Adam Wheeldon adam.wheeldon@nhs.net 115

116 Board Training on Foundation Trust Issues The Senior Finance Team will also organise seminars with the Trust Board on Foundation Trust issues. As the Trust moves closer to a Foundation Trust application these will become more important. These sessions will cover: The Foundation Trust Finance Regime The Foundation Trusts Risk rating and Ratio Analysis The Trusts Medium Term Financial Strategy The Financial Element of the Application Process Sessions will be organised in line with Board requirements for Executive and Non- Executive Directors as well as one to one sessions if required. Who needs this training? Executive & Non Executive Board Members This course can be booked through the Finance Department & the details below Adam Wheeldon adam.wheeldon@nhs.net 116

117 Information Technology Training 117

118 IT Training team an overview The team responsible for providing IT Training to NHS staff across Cornwall is hosted by the Royal Cornwall Hospitals Trust on the Royal Cornwall Hospital site. Our fully qualified and experienced staff provides training in a wide range of applications to meet the needs of clinical and administration staff. This also includes training and support on Mobile Devices, ipads and iphones. We also deliver training for our clinical systems relating to the modernisation programme across the county. We have IT Training suites in the following locations: Trevillis House - Liskeard Camborne Redruth Community Hospital St Michaels Hospital St Austell Hospital 2 IT suites West Cornwall Hospital Falmouth Hospital Newquay Hospital Royal Cornwall Hospital 3 IT suites The department has an e-learning development team, designing and delivering e- learning solutions to support clinical projects and business as usual courses. All E-learning design and delivery is used to produce a blended solution to all our training. E-learning modules developed by Cornwall IT Services to support change in the Cornwall Health Community are available here. For any queries please Cornwall.ittraining@nhs.net For any general advice, queries, application forms and support in any IT NHS Training development for you or your team contact Cornwall.ittraining@nhs.net 118

119 Vocational Qualifications and Apprenticeships 119

120 Apprenticeship Qualifications What you need to know: From May 2017, there are national changes to how apprenticeships will be funded which will affect the NHS. This presents an exciting opportunity for the Trust to increase the level of training delivered through apprenticeship routes for both new starters and as learning and development opportunities for existing staff. Apprenticeships are no longer limited to those who work in Band 1-4 roles. Opportunities are continuing to grow at all educational levels, and in many new specialties, including degree level apprenticeships such as Leadership and Management and Nursing at Level 6. The important thing to note is that 20% of an apprentice s time must be dedicated to off the job learning and there will be flexible ways in which this can be achieved. All Apprenticeships programme are fully funded by the Apprenticeship Levy Myth Buster Apprenticeships are for those who people who can t do academic courses WRONG! Apprenticeships require various levels of learning up to Degree. Apprenticeships require maths and English, work based and academic learning. Apprenticeships are just for young people WRONG! Anyone regardless of age can undertake an apprenticeship. Apprenticeships are just for new recruits WRONG! Apprenticeships are a combination of qualifications that can be used by any member of staff to develop the skills they require for their role. If I undertake an apprenticeship my salary will be reduced WRONG! For existing staff terms conditions and salary remains exactly the same. Apprenticeships are not for those who work in the NHS WRONG! There are a wide range of apprenticeships that are suitable for healthcare: Higher Apprenticeship for Assistant Practitioner Level 5 Healthcare Science Level 4 Business Administration Level 3 Leadership and management Level 3/5 Additional Opportunities this is being updated constantly o Medical Secretary L 3 o Accountancy L2/3/4 o Team Leading L2 o Leadership & Management L3 120

121 o Leadership and Management 5 o IT User L2/3 o Business Administration L4 ( Framework) o Maternity and Paediatric L3 ( Framework) o Allied Health Professional L 3 ( Framework) o Software Developer L 4 o Network Engineer L4 o IT Professional Competence L 2/3 o Customer Service Practitioner L2 o Creative and Digital Media L3 o Infrastructure Technician L3 o Professional Cookery L2/3 o Plumbing L2 o Property Operative Maintenance L2 Developments for 2018 o Radiography L 6 o Nursing L6 o Chartered Manager L 6 o Advanced Clinical Practitioner L7 o Occupational Therapy L6 o Physiotherapy L6 o For further information about these opportunities contact Helen Lynch x 6489 or 8178 Available from Learning and Development o Higher Apprenticeship Diploma for Assistant Practitioners L5 For further Information about this programme please contact Alexandra James or Melanie Moncrieff on x 5149 o Healthcare Support Worker Level 3 this covers maternity and paediatric, allied health and perioperative support For further Information about this programme please contact Jayne Blewett or Helen Lynch on x

122 Career pathways are being developed across all areas please see below for an example of developments that are taking place. 122

123 Development of Staff Working in Bands 1-4 The development of staff working in Bands 1-4 is supported by the Talent for Care Strategy, developed by Health Education England 2014 This strategy sets out 10 intentions that sit within 3 key themes: GET IN Opportunities for people to start their career in the support role GET ON Support people to be the best they can be in the job they do GO FURTHER Provide opportunities for career progression, including into registered professions All Apprenticeship and vocational qualifications are fully funded. To ensure that you choose the right career path ensure you access Information, Advice and Guidance from the Learning and Development Team. If you cannot find a course that meets your training requirements please contact: Helen Lynch, Lead Educator (Vocational) or helen.lynch8@nhs.net 123

124 Apprenticeships in Healthcare An Apprenticeship is made of a framework of qualifications that relate to your work role. To achieve the full apprenticeship you must achieve each of the components outlined below. Functional Skills Application of number (maths) Communication (English) These will be at Level 1 if completing a Level 2 Apprenticeship (intermediate) and Level 2 if completing a Level 3 Apprenticeship (advanced). You will be required to complete a portfolio of evidence, take part in discussions and, if completing Level 3 Apprenticeship, give a short presentation. A short test will also be involved. This will take approximately 3 months dependent on individual learning needs. Employment and Personal Learning Skills in Health Level 2 & 3 This is made up of 5 units which will be covered within Key Skills and 2 half day study sessions. Evidence for this award will be shown through e-portfolio. Diploma Level 2 & 3 This is made up of a combination of mandatory and option units relevant to your job role. The units cover both the knowledge and practical skills required to show and prove competence. These units will need to be assessed by an occupationally qualified assessor (D32/33, A1 or TAQA). The available qualifications are as follows: L2 Diploma in Clinical Healthcare Support L3 Diploma in Clinical Healthcare Support L3 Diploma in Allied Health Profession Support L3 Diploma in Maternity and Paediatric Support L3 Diploma in Perioperative Support L3 Diploma in Decontamination 124

125 Programme Outline At the information advice and guidance session the learners need to complete this programme successfully will be identified. Functional Skills delivered within the first 3 months Technical Certificate - Not applicable to these pathway Award in Employment Rights and Personal Learning and Thinking Skills 2 half day study sessions Qualification Credit Framework - Diploma Level 2/3 The learner will need to attend a minimum of 10 study sessions for the units selected. These sessions will provide the knowledge required for the units and will support portfolio building. Evidence for these awards will be shown through e-portfolio. Study Sessions include: Role of the Health Worker Equality and Inclusion Duty of Care Clinical Observation Dementia Awareness Health and Safety Prevention and Control of Infection Person centred Approaches Personal Care Tissue Viability Risk Assessment and Pressure Area Care Management of Continence and Catheter Care Obtaining and Testing Specimens Treatments and Dressings of Lesions and Wounds Nutrition and Hydration Customer Care and Team Working All the above study sessions can be attended as stand-alone events for continuing professional development Suitable for Health Care Assistants, Clinical Imaging Assistants, Theatre Assistants (Bands 2 & 3) Please contact the Employee Support Team on ext ( ) or by at rch-tr.employeesupport@nhs.net to obtain an application pack. 125

126 Higher Apprenticeship Diploma Level 5 for Assistant Practitioners To be able to undertake this course you need to secure a post as a Trainee Assistant Practitioner. Interviews for these posts take place in February each year. The course runs for 2 years and you will attend 1 day a week on study. What is an Assistant Practitioner in Health? A senior support worker (Band 4 NHS Career Framework) who is able to deliver elements of healthcare and undertake clinical work in domains performed safely with training and under protocol and supervision - that have previously only been within the remit of registered professionals. What is The Higher Level Apprenticeship in Health Care? This Apprenticeship provides the learner with the skills and knowledge required to become competent as an Assistant Practitioner in a health setting. Apprentices on this framework are employed as a trainee Assistant Practitioner and will work alongside Health Professionals (e.g. doctors, nurses, physiotherapists, radiographers, podiatrists, speech and language therapists, occupational therapists) to provide patient care in a range of settings including clinics, people s homes or hospitals. Apprentices gain the new higher skills and learning they need to carry out these job roles as well as preparing them for future employment as Assistant Practitioners and career progression within the health sector. Eligibility and Entry Requirements: This apprenticeship is primarily (but not exclusively) intended for a Health Care support worker who Is employed by the Trust and has worked in a care role in an acute setting for 2 years or more Has a level 3 vocational qualification in Health Care Has GSCE in Maths and English A-C or Functional Skills Level 2 A commitment to progress to a Band 4 Assistant Healthcare Practitioner Units include: Embedding good practice in the workplace Understanding the principles of philosophy and healthcare Structure, organisation and function of the body Equality and Diversity Safeguarding and protection Infection control Health and Safety Conduct and support others in the assessment of individual s health and wellbeing 126

127 Extended competencies include: Venepuncture Plastering Health Promotion Wound Care Urinary catheterisation Intravenous cannulation Managing a group of patients Please contact Employee Support Team on ext ( ) or by at Rchtr.employeesupport@nhs.net to obtain an application pack. Alexandra James alexandra.james1@nhs.net 127

128 Training Assessment and Quality Assurance (TAQA) The TAQA has a number of components. The units and qualifications will provide people who carry out assessment and internal quality assurance roles in their organisation with the opportunity to develop and improve their practice as well as achieving a professional qualification for the role. Suitable for These qualifications are for people working in, or looking to enter roles in assessment and internal quality assurance. They are available to anyone working in: accredited learning; non accredited learning (where people may assess performance but do not assess for a qualification); and the Qualification Credit Framework. Programme Outline The pathways include: Level 3 Award in Understanding the Principles and Practice of Assessment Level3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocationally related Achievement Level 3 Certificate in Assessing Vocational Achievement (this replaces D32/33/A1) Please contact the Employee Support Team on ext ( ) or by at Rch-tr.employeesupport@nhs.net to obtain an application pack. 128

129 Continuing Development for Health and Social Care Workers A number of stand-alone study sessions are available for those staff who may already have a vocational qualification and wish to update or for those who have yet not yet applied. These sessions can be accredited with City and Guilds and credits can be built up. Suitable for Healthcare and Social Care Workers who are wishing to update or acquire new skills. Study sessions include: Clinical Observation Dementia Awareness Health and Safety Communication and Hearing loss Person Centred Approaches Personal care, including pressure area care, catheter care, specimen collection Treatment and Dressings Tissue Viability Continence management, catheter care and specimen collection Nutrition and Hydration Venepuncture Supporting Individuals with Learning Disabilities and Autistic Spectrum Conditions Understanding Mental Health For further information please contact the Learning & development Team on x 5149 Please contact the Employee Support Team on ext ( ) or by at Rch-tr.employeesupport@nhs.net to obtain an application pack. 129

130 Apprenticeships In Business Administration Delivered by Truro and Penwith College Business Administration Intermediate Apprenticeship (Level 2) Overview Covers key areas of administration alongside developing confidence and presentation skills. New additions include business sales and event management. Complementary level 2 CIEH Certificate embedded. Who is the course for? Administrators, office staff, Personal assistants, secretaries and all administrative roles where organisation, planning, systems, communication, IT, dealing with customers, supporting team members and managers and producing accurate correspondence are important. Duration 12 months Entry Requirements Contracted to work a minimum of 30 hours per week in a business administration role. Employment role and responsibilities will need to include elements of management (does not need to include line management). Out of work commitment required: 1 day induction 3 days for Functional Skills Maths (exempt if have proof of previous level 2) 3 days for Functional Skills English (exempt if have proof of previous level 2) 3 days for Functional Skills ICT (exempt if have proof of previous level 2) 12 days for Business Administration Programme* (09:00 16:00) *Please note mandatory unit exams embedded within taught programme so apprentices must attend In work commitment required: Review/ assessment visits every 6-8 weeks with apprentice & employer Accreditation: C&G level 1 Functional Skill English C&G level 1 Functional Skill Mathematics C&G level 1 Functional Skill - ICT C&G level 2 Diploma in Business Administration. 130

131 Business Administration Advanced Apprenticeship (Level 3) Overview Covers leading administration activities whilst focusing on business improvement and impact. New additions include; Change management, Business sales, Negotiation and Event management. Who is the course for? Administrators, office supervisors, administration supervisors, personal assistants, secretaries and all administrative roles including; dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information, managing administration systems, managing office facilities, developing presentations, taking minutes at meetings, managing diaries, producing documents and transcribing notes. Duration 18 months Entry Requirements At least 16 years old Contracted to work a minimum of 30 hours per week in a business administration role. Employment role and responsibilities will need to include elements of management (does not need to include line management). Out of work commitment required: 1 day induction 3 days for Functional Skills Maths (exempt if have proof of previous level 2) 3 days for Functional Skills English (exempt if have proof of previous level 2) 3 days for Functional Skills ICT (exempt if have proof of previous level 2) 14 days for Business Administration Programme* (09:00 16:00) *Please note mandatory unit exams embedded within taught programme so apprentices must attend In work commitment required: Review/ assessment visits every 6-8 weeks with apprentice & employer Accreditation: C&G level 2 Functional Skill English C&G level 2 Functional Skill Mathematics C&G level 2 Functional Skill - ICT C&G level 3 Diploma in Business Administration 131

132 Business Administration Apprenticeship Level 4 Programme Length and commitment 18 months 2 years 10 taught days spread over first 12 to 18 months Assignments to be completed following each taught day Workplace visits every 6 8 weeks in order to gather evidence of knowledge and competency Actions to be completed in-between visits Unit Overview Level 4 Diploma in Business and Professional Administration (knowledge) Mandatory units Understanding organisations Effective communication in business Business ethics Personal and professional development Resource management Optional Units Planning and implementing business change Administrative systems Level 4 NVQ Diploma in Business Administration (knowledge & competency) Mandatory units Communicate in a business environment Manage personal and professional development Manage the work of an administrative function Resolve administrative Problems Optional Units Contribute to the improvement of business performance Develop a presentation Deliver a presentation Manage an office facility Manage information systems Support environmental sustainability in a business environment 132

133 Course content Day Content 1 Induction Introduction to services available at the knowledge spa, overview of qualification and how to gather evidence, core study skills such as essay writing and referencing 2 Personal and professional Development - Including identifying personal development goals for the programme 3 Effective communication and presentation skills 4 Understanding the wider business environment external factors that impact on RCHT/ the role that internal structure and procedures play in organisational performance 5 Problem solving & decision making 6 Identifying, planning & implementing change - everyone will leave this session with a change action plan to implement before session 8 7 Leadership and management including leading people through change 8 Efficient administrative systems and resource management 9 Evaluating change (including reviewing progress against action plans and identify solutions to any barriers faced) 10 Ethics & environmental sustainability 11 Presentation to managers on changes implemented/ personal development as a result of the Apprenticeship Please contact the team on ext ( ) or by at helen.lynch8@nhs.net to obtain an application pack. 133

134 Apprenticeship in Leadership and Management Intermediate Apprenticeship in Team Leading Level 2 The Intermediate Apprenticeship in Team Leading is an excellent way to gain an industry recognised qualification, proving competence within your job role. The programme consists of four components which all need to be completed in order to achieve the Apprenticeship Framework. These are: Level 2 Diploma in Team Leading Functional Skills in English, Mathematics and ICT Employment Rights and Responsibilities Personal Learning and Thinking Skills (these are embedded throughout the apprenticeship) (**Full unit breakdowns available upon request) The Level 2 Diploma is vocationally based and will be assessed in the workplace. This includes both knowledge and competence units. Functional Skills are not just about knowledge in English, Mathematics and ICT, they are also about knowing when and how to use the knowledge in real life situations Advanced Level Apprenticeship in Management Level 3 The Advanced Level Apprenticeship in Management is an excellent way to gain an industry recognised qualification, proving competence within your job role. The programme consists of four components which all need to be completed in order to achieve the Apprenticeship Framework. These are: Level 3 Diploma in Management Functional Skills in English, Mathematics and ICT Employment Rights and Responsibilities Personal Learning and Thinking Skills (these are embedded throughout the apprenticeship) (**Full unit breakdowns available upon request) The Level 3 Diploma is vocationally based and will be assessed in the workplace. This includes both knowledge and competence units. Functional Skills are not just about knowledge in English, Mathematics and ICT, they are also about knowing when and how to use the knowledge in real life situations. 134