Care Certificate Workbook (Adult Social Care)

Transcription

1 ` Care Certificate Workbook (Adult Social Care) May 2015 Version 2.0 Name Workplace Start 1 P a g e Cambridgeshire County Council 2015

2 Cambridgeshire County Council - Care Certificate Written and produced by: CFA Workforce Development Team Box No: STA2104 Stanton House Stanton Way, Huntingdon Cambs PE29 6XL Workforce.development@cambridgeshire.gov.uk Version 2.0 May P a g e Cambridgeshire County Council 2015

3 Cambridgeshire County Council- Care Certificate What is the Care Certificate? 2010 refreshed edition) The Care Certificate is a key component of the overall induction which an employer must provide, legally and in order to meet the essential standards set out by the Care Quality Commission. The Care Certificate provides clear evidence to employers, patients and people who receive care and support that you, the social care worker in front of them, have been assessed against a specific set of standards, and has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support. The Care Certificate: applies across health and social care links to competences and units in qualifications enables workers to develop the fundamental skills they need to provide quality care gives a basis from which workers can develop their knowledge and skills as their career progresses Who is the Care Certificate for? Staff working in roles that would undertake the Care Certificate will have many different job titles. Examples of roles / titles are: Activities worker Day Care Assistant Day Care Officer Domiciliary Care Worker Home Care Worker Personal Assistant Reablement Assistant Residential Care Worker Senior Support Worker Support Worker It may also be for you if you have direct contact with patients or service users. For example if you are: A caring volunteer A porter A cook A driver To be awarded the Care Certificate you must meet all of the outcomes and assessment requirements. Your assessor will let you know if you are undertaking the full Care 3 P a g e Cambridgeshire County Council 2015

4 Certificate as part of your induction or if your role means you are only able to complete part of it. Overview There are fifteen Care Certificate Standards. These are: Standard 1 Understand your role Standard 2 Your Personal development Standard 3 Duty of Care Standard 4 Equality and Diversity Standard 5 Work in a Person Centred Way Standard 6 Communication Standard 7 Privacy and Dignity Standard 8 Fluids and Nutrition Standard 9 Awareness of Mental Health, Dementia and Learning Disability Standard 10 Safeguarding Adults Standard 11 Safeguarding Children Standard 12 Basic Life Support Standard 13 Health and Safety Standard 14 Handling Information Standard 15 Infection Prevention and Control Each standard contains a number of things you must know about or demonstrate that you can do in the right way before you can work safely without close supervision. How will I be assessed? There will be at least one trained assessor in your workplace whose responsibility it will be to ensure you are meeting each standard correctly. You will not be able to work without 'line of sight supervision' until the relevant standard is signed off. You will be assessed on both your knowledge and your performance. You will be given all the information and instruction you need and will have opportunities to practice your skills before you are assessed. Performance assessment must happen during real work activity. It is not possible to simulate activities (other than in exceptional circumstances), and no evidence of prior learning is allowed. Your assessor may also want to seek the views of service users, family members, other workers etc. when considering if you have met the required standard. All your knowledge and performance evidence, and the training you have received will be recorded in this workbook which should be kept in the workplace, but will be yours to keep if you change jobs. How long does it take to complete the Care Certificate? For full time staff the average time needed for a worker who is new to Health and Social Care to demonstrate the expected competencies and knowledge is about 12 weeks. Part time workers may take longer than this. 4 P a g e Cambridgeshire County Council 2015

5 How can I gain the information I need to meet the standards? There are a number of ways of learning new things: You can be told information e.g. on a training course You can watch someone else do a task You can talk about ideas with other people You can read information or guidance You can watch a DVD You can do some research, including from recommended websites You can ask your manager A combination of all of the above is probably best, but different people prefer some ways of learning to others. The Care Certificate does not specify how people should learn, you should discuss and reach agreement with your manager about the ways that will help you learn best, however if you are an employee of Cambridgeshire County Council, there are a number of training courses that you must attend. These are listed on page 7.. What happens if I change jobs? If you change jobs after you have successfully completed the Care Certificate, you do not need to complete the Care Certificate again, but your new manager will want to see your Certificate of Successful Completion from your previous job and your workbook portfolio, and will want to ensure that you have retained the competencies required by the Care Certificate. You will also be required to undertake a workplace-specific induction each time you change jobs. What happens after Induction? When you have successfully completed your induction, you will be on the way to meeting many of the requirements for the core and mandatory units of the Diplomas in Health and Social Care at each level. Your diploma assessor will help you to identify which these might be when you register for this next stage of your development. Further information If you need any further information, or have any concerns about how the Care Certificate is being carried out in your workplace, please do not hesitate to contact the Care Certificate Lead in Cambridgeshire County Council's Workforce Development Team by ing workforce.development@cambridgeshire.gov.uk or calling P a g e Cambridgeshire County Council 2015

6 Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8 Standard 9 Standard 10 Standard 11 Standard 12 Standard 13 Standard 14 Standard 15 CCC Training Courses to Support the Care Certificate Training Course Best Practice in Adult Social Care - Understanding your role & personal development Best Practice in Adult Social Care - Adult Social Care Values Best Practice in Adult Social Care - Working in a Person-Centred Way Assisting People to Move / Moving & Handing Adult Safeguarding Level 1 Mental Capacity Act Level 1 Infection Prevention & Control Fluids and Nutrition Awareness of Mental Health Conditions, Dementia and Learning Disability Equality & Diversity Emergency First Aid at Work Working Safely Medication Administration Fire Safety (In-house) 6 P a g e Cambridgeshire County Council 2015

7 Mandatory Training Record for new starters Training Area Booked Attended Notes Assisting People to Move / Moving & Handling Adult Safeguarding Level 1 Mental Capacity Act Level 1 Infection Prevention & Control Emergency First Aid at Work (N.B.Under Review) Level 2 Food Hygiene Certificate (where applicable to role) Medication Administration Fire Safety (In-house) PROACT-SCIPr-UK Induction & Foundation Epilepsy Training (where applicable to role) Autism Awareness Dementia Awareness Under Review: Fluids & Nutrition 7 P a g e Cambridgeshire County Council 2015

8 Learner Progress Chart Enter date in relevant white box as completed (O denotes observation of practice required) Standard O O O 2 O O 3 O O 4 O 5 O O O O O 6 O O 7 O O 8 O O 9 10 O O 13 O O 14 O 15 O 8 P a g e Cambridgeshire County Council 2015

9 Assessor Details Use the boxes below to record the details of anyone who will be assessing your work Assessor 1 Name: Job Title: Relevant Qualifications / Experience: Standards Assessed: Assessor 2 Name: Job Title: Relevant Qualifications / Experience: Standards Assessed: Assessor 3 Name: Job Title: Relevant Qualifications / Experience: Standards Assessed: Assessor 4 Name: Job Title: Relevant Qualifications / Experience: Standards Assessed: Assessor 5 Name: Job Title: Relevant Qualifications / Experience: Standards Assessed: 9 P a g e Cambridgeshire County Council 2015

10 Cambridgeshire County Council - Care Certificate STANDARD 1 Understand your role The ASCW will: 1. Understand their own role To meet this standard the ASCW will: 1.1a Describe their main duties and responsibilities 1.1b List the standards and codes of conduct and practice that relates to their role 1.1c Demonstrate that they are working in accordance with the agreed ways of working with their employer 1.1d Explain how their previous experiences, attitudes and beliefs may affect the way they work 1.1a Describe FOUR main duties and responsibilities you have at work b List the Standards, and Codes of Conduct and Practice that relate to your work role, and explain how you might obtain a copy of them. 10 P a g e Cambridgeshire County Council 2015

11 1.1c You need to demonstrate that you are working in accordance with agreed ways of working. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below Details of Observation who/what/when/where/why/how 11 P a g e Cambridgeshire County Council 2015

12 1.1d Explain how your previous experiences, personal attitudes and beliefs may affect the way you work 12 P a g e Cambridgeshire County Council 2015

13 Cambridgeshire County Council - Care Certificate STANDARD 1 Understand your role The ASCW will: 1.2 Work in ways that are agreed with your employer To meet this standard the ASCW will: 1.2a Describe their employment rights and responsibilities 1.2b List the aims, objectives and values of the service in which they work 1.2c Explain why it is important to work in ways that are agreed with their employer 1.2d Demonstrate how to access full and up-to-date details of agreed ways of working that are relevant to their role 1.2e Explain how and when to escalate any concerns they might have (whistleblowing) 1.2f Explain why it is important to be honest and identify where errors may have occurred and to tell the appropriate person 1.2a Describe your employment rights and responsibilities under each of the headings below Health and Safety Confidentiality Working Time Pay and Wages 1.2b State the aims, objectives and values of the service in which you work The aims of the service: 13 P a g e Cambridgeshire County Council 2015

14 The objectives of the service: Values that are considered important in the service in which you work: 1.2c Explain why is it important to work in ways that are agreed with your employer? 14 P a g e Cambridgeshire County Council 2015

15 1.2d You need to demonstrate how to access full and up-to-date details of agreed ways of working that are relevant to your role. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 15 P a g e Cambridgeshire County Council 2015

16 1.2e Explain how and when to escalate any concerns you might have about poor practice or wrongdoing (this is known as 'whistleblowing') 1.2f Explain why it is important to be honest and identify where errors may have occurred. Who would be the appropriate person to tell if you are aware an error has occurred? 16 P a g e Cambridgeshire County Council 2015

17 Cambridgeshire County Council - Care Certificate STANDARD 1 Understand your role The ASCW will: 1.3 Understand working relationships in health and social care To meet this standard the ASCW will: 1.3a Describe their responsibilities to they individuals they support 1.3b Explain how a working relationship is different from a personal relationship 1.3c Describe different working relationships in health and social care settings. 1.3a List FOUR responsibilities you have towards the people you support List THREE things that would be unacceptable with the people you support 1.3b In what ways are working relationships different from personal relationships? 1.3c Describe some of the different working relationships that exist in health and social care settings 17 P a g e Cambridgeshire County Council 2015

18 Cambridgeshire County Council - Care Certificate STANDARD 1 Understand your role The ASCW will: 1.4 Work in partnership with others To meet this standard the ASCW will: 1.4a Explain why its important to work in partnership with others 1.4b Explain why it is important to work in partnership with key people, advocates and others who are significant to an individual 1.4c Demonstrate ways of working that can help improve partnership working 1.4d Demonstrate how and when to access support and advice about: partnership working resolving conflicts 1.4a What do you understand by the term 'partnership working' and why is this important? 1.4b Fill in the table about partnership working. I need to work in partnership with: a Other workers Why it is important to work in partnership with them b Family carers c Advocates, friends or others who are significant to the person 18 P a g e Cambridgeshire County Council 2015

19 1.4c You need to demonstrate ways of working that can help improve partnership working. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 19 P a g e Cambridgeshire County Council 2015

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21 1.4d You need to demonstrate how to access support and advice about partnership working and resolving conflicts. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 21 P a g e Cambridgeshire County Council 2015

22 Standard 1 Understand your role I confirm that all elements of this standard have been completed and assessed in accordance with the Care Certificate requirements Signed (Learner): : Signed (Assessor): : Job role: Please use the space below to record any evidence which supplements this Unit e.g. views of work colleagues, service users, documentary evidence etc. Please note this is not a requirement. 22 P a g e Cambridgeshire County Council 2015

23 Cambridgeshire County Council - Care Certificate STANDARD 2 Your personal development The ASCW will: 2.1 Agree a personal development plan To meet this standard the ASCW will: 2.1a List sources of support for their own development and learning 2.1b Describe the process for agreeing a personal development plan and who should be involved 2.1c Explain why feedback from others is important in helping to develop and improve the way they work 2.1d Contribute to drawing up their own personal development plan 2.1e Agree a personal development plan 2.1a State THREE sources of support that you can access for your own personal development and learning b Briefly describe the process for agreeing. a personal development plan in your workplace and who should be involved 2.1c Explain why feedback from others is important in helping you to develop and improve the way you work 23 P a g e Cambridgeshire County Council 2015

24 2.1d You need to demonstrate that you have contributed to drawing up your own personal development plan. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below Details of Observation - what/when/where/how 24 P a g e Cambridgeshire County Council 2015

25 2.1e You need to demonstrate that you have agreed a personal development plan and that you are using this. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 25 P a g e Cambridgeshire County Council 2015

26 Cambridgeshire County Council - Care Certificate STANDARD 2 Your personal development The ASCW will: 2.2 Develop their knowledge, skills and understanding To meet this standard the ASCW will: 2.2a Describe the functional level of literacy, numeracy and communication skills necessary to carry out their role. 2.2b Explain how to check their current level of literacy, numeracy and communication skills 2.2c Describe how a learning activity has improved their own knowledge, skills and understanding 2.2d Describe how reflecting on a situation has improved their own knowledge, skills and understanding 2.2e Describe how feedback from others has developed their own knowledge, skills and understanding 2.2f Demonstrate how to measure their own knowledge, performance and understanding against relevant standards 2.2g List the learning opportunities available to them and how they can use them to improve the way they work 2.2h Demonstrate how to record progress in relation to their personal development 2.2i Explain why continuing professional development is important 2.2a Give examples of where you use the following skills in your work role: Literacy Skills Numeracy Skills Communication Skills 26 P a g e Cambridgeshire County Council 2015

27 2.2b How might you assess your current level of literacy, numeracy and communication? 2.2c Briefly describe how a learning activity you have undertaken has improved your knowledge, skills and understanding of an area of your work 2.2d Explain briefly what the term 'reflective practice' means Now describe a time at work when reflecting on a situation has improved your knowledge, skills and understanding 2.2e Give TWO examples of how feedback from others has helped you to develop and improve your knowledge, skills and understanding P a g e Cambridgeshire County Council 2015

28 2.2f You need to demonstrate that you have measured your own performance and understanding against relevant standards. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 28 P a g e Cambridgeshire County Council 2015

29 2.2g There are lots of learning opportunities available to you. List three of them here and explain how you can use these to improve the way you work Learning Opportunity How it can help improve the way I work h You need to demonstrate how to record progress in relation to your personal development. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 29 P a g e Cambridgeshire County Council 2015

30 2.2i Explain what you understand by the term 'Continuing Professional Development' and why this is important. 30 P a g e Cambridgeshire County Council 2015

31 Standard 2 - Your personal development I confirm that all elements of this standard have been completed and assessed in accordance with the Care Certificate requirements Signed (Learner): : Signed (Assessor): : Job role: Please use the space below to record any evidence which supplements this Unit e.g. views of work colleagues, service users, documentary evidence etc. Please note this is not a requirement. 31 P a g e Cambridgeshire County Council 2015

32 Cambridgeshire County Council - Care Certificate STANDARD 3 Duty of Care The ASCW will: 3.1 Understand how duty of care contributes to safe practice To meet this standard the ASCW will: 3.1a Define 'duty of care' 3.1b Describe how the duty of care affects their own work role 3.1a What do you understand by the term 'duty of care'? 3.1b Describe how your duty of care affects your work role 32 P a g e Cambridgeshire County Council 2015

33 Cambridgeshire County Council - Care Certificate STANDARD 3 Duty of Care The ASCW will: 3.2 Understand support available for addressing dilemmas that may arise about duty of care To meet this standard the ASCW will: 3.2a Describe dilemmas that may arise between the duty of care and an individual's rights 3.2b Explain what they must and must not do within their role in managing conflicts and dilemmas 3.2c Explain where to get additional support and advice about how to resolve such dilemmas 3.2a You are working with a service user who wants you to support him to go to the bank so that he can withdraw all his savings. Explain the dilemma that this situation causes between your duty of care to that service user and his rights. 3.2b List TWO things you should do in this situation List TWO things you must not do in this situation c State TWO people who you could go to for support and advice about how to resolve such dilemmas Person 1: Person 2: 33 P a g e Cambridgeshire County Council 2015

34 Cambridgeshire County Council Care Certificate STANDARD 3 Duty of Care The ASCW will: 3.3 Deal with comments and complaints To meet this standard the ASCW will: 3.3a Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working. 3.3b Describe who to ask for advice and support in handling comments and complaints 3.3c Explain the importance of learning from comments and complaints to improve the quality of service 3.3a You need to demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 34 P a g e Cambridgeshire County Council 2015

35 3.3b State the names, job titles and contact details of TWO individuals in your organisation whom you could ask for advice and support in handling comments and complaints Person 1: Person 2: 3.3c Explain the importance of learning from comments and complaints to improve the quality of service 35 P a g e Cambridgeshire County Council 2015

36 Cambridgeshire County Council - Care Certificate STANDARD 3 Duty of Care The ASCW will: 3.4 Deal with incidents, errors and near misses To meet this standard the ASCW will: 3.4a Describe how to recognise adverse events, incidents, errors and near misses 3.4b Explain what they must and must not do in relation to adverse events, incidents, errors and near misses 3.4c List the legislation and agreed ways of working in relation to reporting and adverse events, incidents, errors and near misses 3.4a Give one example of each of the following: an adverse event, incident, error and near miss that could have affected the well-being of the people you support 3.4b Describe TWO things you should do in relation to an adverse event, incident, error or near miss Describe TWO things you should not do in relation to an adverse event, incident, error or near miss c List the legislation and agreed ways of working in relation to reporting any adverse effects, incidents, errors and near misses. 36 P a g e Cambridgeshire County Council 2015

37 Cambridgeshire County Council - Care Certificate STANDARD 3 Duty of Care The ASCW will: 3.5 Deal with confrontation and difficult situations To meet this standard the ASCW will: 3.5a List the factors and difficult situations that may cause confrontation 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation 3.5c Describe how to assess ad reduce risks in confrontational situations 3.5d Demonstrate how and when to access support and advice about resolving conflicts 3.5e Explain the agreed ways of working for reporting any confrontations 3.5a List the factors and difficult situations that may cause confrontation 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation 3.5c Describe how to assess and reduce risks in confrontational situations 37 P a g e Cambridgeshire County Council 2015

38 3.5d You need to demonstrate how and when to assess and reduce risks in confrontational situations. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 38 P a g e Cambridgeshire County Council 2015

39 3.5e Explain your organisations / service's agreed ways of working for reporting any confrontations 39 P a g e Cambridgeshire County Council 2015

40 Standard 3 - Duty of Care I confirm that all elements of this standard have been completed and assessed in accordance with the Care Certificate requirements Signed (Learner): : Signed (Assessor): : Job role: Please use the space below to record any evidence which supplements this Unit e.g. views of work colleagues, service users, documentary evidence etc. Please note this is not a requirement. 40 P a g e Cambridgeshire County Council 2015

41 Cambridgeshire County Council - Care Certificate STANDARD 4 Equality and Diversity The ASCW will: 4.1 Understand the importance of equality and inclusion To meet this standard the ASCW will: 4.1a Explain what is meant by diversity equality inclusion discrimination 4.1b Describe ways in which discrimination may deliberately or inadvertently occur in the work setting 4.1c Explain how practices that support equality and inclusion reduce the likelihood of discrimination 4.1a Explain briefly what you understand by the term DIVERSITY Explain briefly what you understand by the term EQUALITY Explain briefly what you understand by the term INCLUSION Explain briefly what you understand by the term DISCRIMINATION 41 P a g e Cambridgeshire County Council 2015

42 4.1b Give an example of deliberate discrimination that could occur in your workplace Give an example of unintentional discrimination that could occur in your workplace 4.1c How might practicing equality and inclusion reduce discrimination in the workplace? Give TWO examples of work practices that support equality and inclusion and reduce the likelihood of discrimination occurring in your workplace P a g e Cambridgeshire County Council 2015

43 Cambridgeshire County Council - Care Certificate STANDARD 4 Equality and Diversity The ASCW will: 4.2 Work in an inclusive way To meet this standard the ASCW will: 4.2a List which legislation and codes of practice relating to equality, diversity and discrimination apply to their own role 4.2b Demonstrate interaction with individuals that respects their beliefs, culture, values and preferences 4.2c Describe how to challenge discrimination in a way that encourages change 4.2a Give TWO examples of legislation and codes of practice relating to equality, diversity and discrimination which apply to your role 4.2c Describe how to challenge discrimination in a way that encourages change 43 P a g e Cambridgeshire County Council 2015

44 4.2b You need to demonstrate interaction with individuals that respects their beliefs, culture, values and preferences. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 44 P a g e Cambridgeshire County Council 2015

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46 Cambridgeshire County Council - Care Certificate STANDARD 4 Equality and Diversity The ASCW will: 4.3 Access information, advice and support about diversity, equality and inclusion. To meet this standard the ASCW will: 4.3a List a range of sources of information, advice and support about diversity, equality and inclusion 4.3b Describe how and when to access information advice and support about diversity, equality and inclusion 4.3c Explain who to ask for advice and support about equality and inclusion 4.3a List THREE different sources of information, advice and support that you could access relating to diversity, equality and inclusion b Describe how and when to access information advice and support about diversity, equality and inclusion 4.3c State the names, job titles and contact details of TWO individuals whom you could ask for advice and support about equality and inclusion Person 1: Person 2: 46 P a g e Cambridgeshire County Council 2015

47 Standard 4 - Equality and Diversity I confirm that all elements of this standard have been completed and assessed in accordance with the Care Certificate requirements Signed (Learner): : Signed (Assessor): : Job role: Please use the space below to record any evidence which supplements this Unit e.g. views of work colleagues, service users, documentary evidence etc. Please note this is not a requirement. 47 P a g e Cambridgeshire County Council 2015

48 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.1 Understand person centred values To meet this standard the ASCW will: 5.1a Describe how to put person-centred values into practice in their day-to-day work 5.1b Describe why it is important to work in a way that promotes person centred values when providing support to individuals 5.1c List ways to promote dignity in their day-to-day work 5.1 a b & c One way I will promote the individuality of people I support is Promoting someone s individuality matters because One way I will promote the rights and responsibilities of people I support is Promoting someone s rights and responsibilities matters because One way I promote choice with the people I support is Promoting choice matters because One way I promote the privacy of people I support is Promoting someone s privacy matters because 48 P a g e Cambridgeshire County Council 2015

49 One way I will promote the independence of the people I support is Promoting someone s independence matters because One way I will promote the dignity of the people I support is Promoting someone s dignity matters because One way I promote respect for the people I support is Promoting respect for someone matters because One way I will promote partnership with people I support is Promoting partnership matters because One way I will support the citizenship of the people I support is Promoting citizenship matters because 49 P a g e Cambridgeshire County Council 2015

50 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.2 Understand working in a person centred way To meet this standard the ASCW will: 5.2a Describe the importance of finding out the history, preferences, wishes and needs of the individual 5.2b Explain why the changing needs of an individual must be reflected in their care and/or support plan 5.2c Explain the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end of life care 5.2a Explain why it is important to find out the history, preferences, wishes and needs of the individual(s) you are supporting 5.2b Explain why it is important that the changing needs of an individual are reflected in their care and/or support plan 5.2c Explain why it is important to support individuals to plan for their future wellbeing and fulfilment, including end of life care 50 P a g e Cambridgeshire County Council 2015

51 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.3 Demonstrate awareness of the individuals immediate environment and make changes to address factors that may be causing discomfort or distress To meet this standard the ASCW will: 5.3a Take appropriate steps to remove or minimise the environmental factors causing the discomfort or distress. This could include: Lighting Noise Temperature Unpleasant odours 5.3b Report any concerns they have to the relevant person. This could include: Senior member of staff Carer Family member 5.3a You need to demonstrate that you can remove or minimise the environmental factors that may be causing discomfort or distress. This could include lighting, noise, temperature and/or unpleasant odours. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 51 P a g e Cambridgeshire County Council 2015

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53 5.3b You need to demonstrate that you can report concerns that you have about environmental factors that may be causing discomfort and distress, to the relevant person. This might be a senior member of staff, a carer or a family member. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 53 P a g e Cambridgeshire County Council 2015

54 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.4 Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals To meet this standard the ASCW will: 5.4a Raise any concerns directly with the individual concerned 5.4b Raise any concern with their supervisor / manager 5.4c Raise any concerns via other channels or systems e.g. at team meetings 5.4a You need to demonstrate that you can raise concerns relating to the above directly with the individual concerned. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 54 P a g e Cambridgeshire County Council 2015

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56 5.4b You need to demonstrate that you can raise concerns relating to the above with your supervisor / manager. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 56 P a g e Cambridgeshire County Council 2015

57 5.4c You need to demonstrate that you can raise concerns relating to the above via other channels or systems e.g. at team meetings. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 57 P a g e Cambridgeshire County Council 2015

58 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.5 Support individuals to minimise pain or discomfort To meet this standard the ASCW will: 5.5a Check where individuals have restricted movement or mobility that thy are comfortable 5.5b Recognise the signs that an individual is in pain or discomfort. This could include: Verbal reporting from the individual Non-verbal communication Changes in behaviour 5.5c Take appropriate action where there is pain or discomfort. This could include: Repositioning Reporting to a more senior member of staff Giving prescribed pain relief medication Ensuring equipment or medical devices are working properly or in the correct position e.g. wheelchairs, prosthetics, catheter tubes 5.5d Remove or minimise any environmental factors causing pain or discomfort. These could include: Wet or soiled clothing or bed linen Poorly positioned lighting Noise 5.5a You need to demonstrate that you can check people are comfortable - particularly where they have restricted movement or mobility. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 58 P a g e Cambridgeshire County Council 2015

59 59 P a g e Cambridgeshire County Council 2015

60 5.5b You need to demonstrate that you can recognise the signs that an individual is in pain or discomfort. This could include verbal reporting from the individual, non-verbal communication and/or changes in behaviour. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions, and covering a range of signs before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 60 P a g e Cambridgeshire County Council 2015

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62 5.5c You need to demonstrate that you can take appropriate action where there is pain or discomfort. This could include repositioning, reporting to a more senior member of staff, giving prescribed pain relief medication and/or ensuring equipment or medical devices are working properly or in the correct position e.g. wheelchairs, prosthetics, catheter tubes. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions, and covering a range of actions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 62 P a g e Cambridgeshire County Council 2015

63 63 P a g e Cambridgeshire County Council 2015

64 5.5d You need to demonstrate that you can remove or minimise any environmental factors causing pain or discomfort, These could include: wet or soiled clothing or bed linen, poorly positioned lighting and/or noise. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions, and covering a range of factors before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 64 P a g e Cambridgeshire County Council 2015

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66 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.6 Support the individual to maintain their identity and self-esteem To meet this standard the ASCW will: 5.6a Explain how individual identity and self-esteem are linked to emotional and spiritual well-being 5.6b Demonstrate that their own attitudes and behaviours promote emotional and spiritual wellbeing 5.6c Support and encourage individuals own sense of identity and self-esteem 5.6d Report any concerns about the individual' s emotional and spiritual wellbeing to the appropriate person. This could include: Senior member of staff Carer Family member 5.6a Explain how a person s identity and self-esteem are linked with: 1. Spiritual well-being 2. Emotional / Psychological well-being 66 P a g e Cambridgeshire County Council 2015

67 5.6b You need to demonstrate that your own attitudes and behaviours promote emotional and spiritual wellbeing. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 67 P a g e Cambridgeshire County Council 2015

68 68 P a g e Cambridgeshire County Council 2015

69 5.6c You need to demonstrate that you can support ad encourage individuals own sense of identity and self-esteem. You must do this during real work activity. Your assessor may wish to see that you have done this on a number of occasion before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 69 P a g e Cambridgeshire County Council 2015

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71 5.6d You need to demonstrate that you can report any concerns about the individual's emotional and spiritual wellbeing to the appropriate person. This could include a senior member of staff, a carer and/or a family member. You should try do this during real work activity, however the opportunity to demonstrate this within the induction period may not arise, and therefore the use of simulation / role play using scenarios is permitted. Your assessor may wish to see that you have carried out this activity on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 71 P a g e Cambridgeshire County Council 2015

72 Cambridgeshire County Council - Care Certificate STANDARD 5 Work in a person centred way The ASCW will: 5.7 Support the individual using person centred values To meet this standard the ASCW will: 5.7a Demonstrate that their actions promote person centred values including: individuality independence privacy partnership choice dignity respect rights 5.7a You need to demonstrate that your actions consistently promote the person centred values listed above. You must do this during real work activity. Your assessor will wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 72 P a g e Cambridgeshire County Council 2015

73 73 P a g e Cambridgeshire County Council 2015

74 Standard 5 - Work in a person centred way I confirm that all elements of this standard have been completed and assessed in accordance with the Care Certificate requirements Signed (Learner): : Signed (Assessor): : Job role: Please use the space below to record any evidence which supplements this Unit e.g. views of work colleagues, service users, documentary evidence etc. Please note this is not a requirement. 74 P a g e Cambridgeshire County Council 2015

75 Cambridgeshire County Council - Care Certificate STANDARD 6 - Communication The ASCW will: 6.1 Understand the importance of effective communication at work To meet this standard the ASCW will: 6.1a Describe the different ways that people communicate 6.1b Describe how communication affects relationships at work 6.1c Describe why it is important to observe and be receptive to an individual's reactions when communicating with them 6.1 a People can communicate in a range of different ways. List some of them here: 6.1b Give an example of where communication has affected relationships in a POSITIVE way Now give an example of where communication has affected relationships in a NEGATIVE way 6.1c Give an example of an individual s reactions that you have noticed recently when you have been communicating with him / her Explain briefly why it is important to observe these reactions and be receptive to them 75 P a g e Cambridgeshire County Council 2015

76 Cambridgeshire County Council - Care Certificate STANDARD 6 - Communication The ASCW will: 6.2 Understand how to meet the communication and language needs, wishes and preferences or individuals To meet this standard the ASCW will: 6.2a Describe how to establish an individual's communication and language needs, wishes and preferences 6.2b List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences 6.2a Give TWO examples of how you can establish a person s communication and language needs, wishes and preferences 6.2b Give FIVE different communication methods that you might use to meet the needs of the people you support 76 P a g e Cambridgeshire County Council 2015

77 Cambridgeshire County Council - Care Certificate STANDARD 6 - Communication The ASCW will: 6.3 Understand how to promote effective communication To meet this standard the ASCW will: 6.3a List barriers to effective communication 6.3b Describe ways to reduce barriers to effective communication 6.3c Describe how to check they (the ASCW) have been understood 6.3d Describe where to find information and support or services to help them communicate more effectively 6.3a Case Study Winston was at a newly opened chemist collecting his prescription, with Amy there to support him. It was busy, hot and noisy in the shop and Winston had to wait a long time before being served. Winston became agitated at the long wait and started to raise his voice and clench his fists. The assistant didn t look at Winston or talk to him, but just took his prescription and walked away in a hurry. State two things that were a barrier to communication between Winston and the shop assistant Describe two feelings that Winston may have been communicating through his behaviour P a g e Cambridgeshire County Council 2015

78 6.3b Amy tries to decide where would be a good place to help Winston talk about his feelings and feel calm again. State two things about a place that Amy should look for, that would help Winston to communicate c Give TWO examples of ways in which Amy could check communication has been understood by Winston d List some of the sources of information and support that Amy could access to enable more effective communication 78 P a g e Cambridgeshire County Council 2015

79 Cambridgeshire County Council - Care Certificate STANDARD 6 - Communication The ASCW will: 6.4 Understand the principles and practices relating to confidentiality To meet this standard the ASCW will: 6.4a Describe what confidentiality means in relation to their role 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on 6.4d Describe who to ask for advice and support about confidentiality 6.4a What do you understand by the term confidentiality? Why is confidentiality important when you are supporting vulnerable people? Give TWO ways in which you can maintain confidentiality in day to day communication P a g e Cambridgeshire County Council 2015

80 6.4b List any key legislation and agreed ways of working that exist in your organisation about maintaining confidentiality in day-to-day communication 6.4c Give TWO examples of a situation where confidential information would need to be passed on and for each state WHY you would need to do this. Example 1 I would need to pass on information in example 1 because Example 2 I would need to pass on this information in example 2 because 80 P a g e Cambridgeshire County Council 2015

81 6.4d A service user discloses to you that his brother is stealing money from him but asks you not to tell anyone. Explain what you would do in this situation Explain where you could get advice about this 81 P a g e Cambridgeshire County Council 2015

82 Cambridgeshire County Council - Care Certificate STANDARD 6 - Communication The ASCW will: 6.5 Use appropriate verbal and non-verbal communication To meet this standard the ASCW will: 6.5a Demonstrate the use of appropriate verbal and non-verbal communication Verbal: Tone Volume Non-verbal: Position / proximity Eye contact Body language Touch Signs Symbols and pictures Writing Objects of reference Human and technical aids Communication may take place: Face to face By telephone or text By , internet or social networks By written reports or letters 82 P a g e Cambridgeshire County Council 2015

83 6.5a You need to demonstrate the use of appropriate verbal and non-verbal communication. You must do this during real work activity. Your assessor will wish to see that you have done this on a number of occasions before s/he is willing to sign you off as competent. Each time this activity is observed, your Assessor should write what was observed below 83 P a g e Cambridgeshire County Council 2015