2013 Certificate in Retail Pharmacy Assistant Level 3. Programme Handbook School of Design and Humanities

Transcription

1 2013 te in Retail Pharmacy Assistant Level 3 Programme Handbook School of Design and Humanities

2 ACADEMIC GUIDANCE, ASSISTANCE AND SUPPORT A range of services and facilities is available Windermere Campus and Bongard Centre to provide academic support and guidance to students. The services have been put in place to help to you gain and improve academic skills to assist you to successfully complete your study programme. Please don t hesitate to contact our friendly staff to discuss learning support you feel you may need. Details of services available are set out in pages of your 2013 Student Handbook and Diary. Ako Awe for academic guidance and support. The Information Centre Te Pūmautanga Kōrero for programme information, application and enrolment information and processes. Libraries Ako Awhina at both Windermere Campus and Bongard Centre for access to a wide range of programme resource material, and for support to locate, access, use, and evaluate information sources. Information Literacy / Research Skills - Wise up and get a head start with information literacy. Enquire at the Library at Bongard Centre or Windermere Campus. Drop-in Computer Suites at both Windermere Campus and Bongard Centre. elearning - Some programmes and courses have course material that can be accessed via an Internet connection. Contact your tutor to see if your course materials are available. ibase - is the Bay of Plenty Polytechnic s student based intranet. ibase has a wealth of information about Polytechnic events and policies as well as common and useful links, daily notices, handy documents and Polytechnic-wide alerts. Career Advice The Careers NZ website is available through the Information Centre, Ako Awe and Library. Books A Plenty at the Windermere Campus, provides textbooks, stationery, magazines, cards, films, books, etc. The Copy Centre Te Pukapū Whakaahua experienced staff are available to provide students with access to photocopying, binding and lamination services, and to provide advice about copying and presentation needs. Disability Information and Services the Equity Facilitator offers support, information and resources for students and staff with disabilities. International Student Support this team is available to assist students from overseas with academic and pastoral support, applications, consultation on academic records and qualification equivalence, interviews and enrolments, accommodation and transport. Bay of Plenty Polytechnic Students Association BAY OF PLENTY POLYTECHNICSA provides support and acts as an advocate for students within the polytechnic system. Counselling a free and confidential counselling service is available for students who would like to discuss personal or academic issues affecting their lives. The contents of this handbook represent the policies, rules and procedures relating to the te in Retail Pharmacy Assistant Level 3 as offered at the Bay of Plenty Polytechnic. It is the responsibility of each student to make him or herself familiar with the contents of this handbook. This handbook is to be read in conjunction with the Bay of Plenty Polytechnic 2013 Student Handbook and Prospectus. Disclaimer Every effort has been taken to ensure the information contained in this handbook was correct at the time of printing. The Polytechnic reserves the right to make changes to policies and procedures. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 1 te in Retail Pharmacy Assistant Level 3

3 CONTENTS Page ACADEMIC GUIDANCE, ASSISTANCE AND SUPPORT... 1 SECTION ONE... 4 INTRODUCTION AND ORIENTATION... 4 STAFF... 6 Leaving Messages... 6 Notifying Change of Address... 6 SECTION TWO... 7 PROGRAMME INFORMATION... 7 Programme Aim... 7 Qualifications Available... 7 Eligibility to Receive Qualifications... 7 GRADUATE PROFILE... 8 General Outcomes... 8 Programme Specific Outcomes... 8 Pathways to Other Programmes / Training... 9 Programme Structure Programme Delivery COURSES Course 1 Human Structure, Function and Nutrition Course 2 Advise Pharmacy Clients Course 3 Customer Services Course 4 Merchandising Skills and Stock Maintenance Course 5 First Aid Course 6 Legislation, Safety and Hazardous Goods Course 7 Minor Health Disorders Course 8 Complementary Medicines Course 9 Retail Cosmetic Services Course 10 Retail Skills Application PROGRAMME SPECIFIC REGULATIONS Entry Criteria English Language Requirements for International Students Credit Recognition Cross Credit and Transfer of Credit Attendance Assessment Regulations Assessment in Te Reo Māori Assessment Deadlines Extensions Marking / Returns Re-Assessment Special Assessment Circumstances (SAC) Misconduct Relating To Assessment Intellectual Property Criteria for Programme Completion Reporting Programme Completion Awards/Prizes/Scholarships Available Offsite Practical Workplace Components The Programme Co-ordinators Obligations are to: The student's Responsibilities are to: Standard of Dress Code Classroom Environment Work Experience Indemnity Insurance Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 2 te in Retail Pharmacy Assistant Level 3 Page 2 of 62

4 SECTION THREE STUDENT INFORMATION Expectations of Students Student Forum Student Progress Record Scholarships Available Electronic Resource Agreement Programme Evaluation by Students Occupational Safety and Health Head Lice Open Wounds Contact Dermatitis Posture/Micro pauses Water Shoes Security Personal Presentation Uniform Requirements SECTION FOUR Assessments Recommended Texts SECTION FIVE FORMS Assessment Cover Sheet Assessment Extension Notice Assessment Resit Application Notice of Absence Authority to Release Information of Course Results Consent Form Field Trip Rules and Consent Form SECTION SIX KEY DATES IMPORTANT INFORMATION Student Concerns and Complaints Harassment Medical Emergencies Earthquake Evacuation Emergency Evacuation Procedures Occupational Safety and Health (OSH) Standard Precautions to Prevent Infection in the Workplace Personal Protective Equipment Hazards Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 3 te in Retail Pharmacy Assistant Level 3 Page 3 of 62

5 SECTION ONE INTRODUCTION AND ORIENTATION Welcome to the School of Design and Humanities Nau mai haere mai Kia ora koutou katoa Welcome to the School of Design and Humanities. I hope that you will enjoy your course of study and that through it you may develop new skills and confidence. Our aim is to deliver programmes of a high standard that meet the needs of industry and our community. We take pride in our graduates; most of whom move on to further study or find employment as a result of studying with us. It is very important to us that every student is provided with the support they need to complete their course. Bay of Plenty Polytechnic has a wide range of support services available and I encourage you to make use of these to make your time with us more enjoyable and fruitful. The staff who deliver your course are well qualified in the area that they teach and have strong links with industry and community organisations. They are committed to working with you to help you achieve your goals. I am available to discuss any issue regarding your study with us. If you wish to meet with me please make an appointment with the school administrative staff located in Maharaia (V1 building). I look forward to working with you, and hope you enjoy your studies at Bay of Plenty Polytechnic. Gill Brocas Head of School SCHOOL OF DESIGN AND HUMANITIES Certif Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 4 icate in Retail Pharmacy Assistant Level 3 Page 4 of 62

6 te in Retail Pharmacy Assistant Level 3 Welcome to the te in Retail Pharmacy Assistant programme. I hope that you enjoy your time learning and working with our team. The information contained in this handbook is specifically focussed towards the te in Retail Pharmacy Assistant Level 3 programme and should be read in combination with the Student handbook/diary, which contains important information relating to support services, facilities, and regulations in place at Bay of Plenty Polytechnic. It is important that if there is something that you do not understand or are unsure about, that you ask your tutors or me. I am available to meet with you individually to discuss any issue or need that you might have. All the best for this year's study. Lynette King Programme Coordinator Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 5 te in Retail Pharmacy Assistant Level 3 Page 5 of 62

7 STAFF Name Role Gill Brocas Head of School V111 Ext 6790 of Plenty Polytechnicoly.ac.nz Phillipa Junger Academic Advisor V114 Ext 6600 of Plenty Polytechnicoly.ac.nz Helen Natusch Administration Team Leader V15 Ext 6871 of Plenty Polytechnicoly.ac.nz Stephenie Jansen Programme Administrator V25 Ext 6844 of Plenty Polytechnicoly.ac.nz Rachael Gardiner Group Leader L8 Ext 7017 of Plenty Polytechnicoly.ac.nz Lynette King Programme Coordinator L8 Ext 7052 of Plenty Polytechnicoly.ac.nz Vivian McCashin Tutor L8 Extn 7052 of Plenty Polytechnicoly.ac.nz Leaving Messages Urgent messages may be left with Stephenie Jansen, Programme Administrator, on , extension 6844 or left on the answer phone. Alternatively, Freephone 0800 BAY OF PLENTY POLYTECHNICOLY ( ). Notifying Change of Address If you have a change of address and/or telephone number, please complete a Change of Address Form, obtained from the Information Centre, and notify Stephenie Jansen, Programme Administrator. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 6 te in Retail Pharmacy Assistant Level 3 Page 6 of 62

8 SECTION TWO PROGRAMME INFORMATION TITLE CERTIFICATE IN RETAIL PHARMACY ASSISTANT LEVEL 3 CREDITS 120 Programme Aim Graduates of this programme will have the knowledge, skills, and customer service attributes recognised by the pharmacy industry as essential for assistants in community pharmacy, and will have skills which are transferable to other areas of retailing. Note: This qualification has some standards in common with, but does not necessarily lead on to, the National te in Pharmacy (Technician) Level 5 with strands in Community, and Hospital. Qualifications Available 1. te in Retail Pharmacy Assistant Level 3 BP National te in Pharmacy (Assistant) Level 3 3. Comprehensive First Aid te Eligibility to Receive Qualifications Students who successfully achieve the programme completion criteria (refer to page 38 of this handbook) are eligible to be awarded the te in Retail Pharmacy Assistant Level 3. Students will be issued with a Bay of Plenty Polytechnic Academic Results Notice, which details all courses which have been successfully completed. Students who successfully complete framework-registered unit standards and / or qualifications will, on application and on payment of any outstanding NZQA fee, be eligible to receive an NZQA-issued Record of Learning and any associated national qualification. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 7 te in Retail Pharmacy Assistant Level 3 Page 7 of 62

9 GRADUATE PROFILE General Outcomes Bay of Plenty Polytechnic aims to ensure that all graduates from its programmes experience beneficial outcomes in terms of their vocational / professional advancement: graduates employment opportunities are expanded because their work-ready knowledge, skills and attributes are enhanced as a result of the programme s theory and practice-based teaching and learning academic enhancement: graduates experience increased general and specific knowledge; improved information seeking, research, processing and presentation skills personal enrichment: graduates self-esteem; cultural knowledge and capability increase, and they gain greater appreciation of the value of lifelong learning. Programme Specific Outcomes The objectives of this programme are to provide students with the skill, knowledge and professional attitude to meet the criteria for employment in the retail pharmacy industry Students successfully completing the programme will have: developed a high standard of personal presentation and interpersonal skills acquired the necessary skills to become competent salespeople, and to provide quality customer service across diverse cultures as a pharmacy assistant the ability to work safely, understand and apply legislative codes and standards, and handle hazardous goods in a pharmacy. knowledge of human structure, function and nutrition concepts appropriate to working in a pharmacy. developed their knowledge to assess the health needs of pharmacy clients, identify referral situations, determine treatment requirements, and to advise clients on these treatments. appropriate knowledge to advise on and sell complementary medicines in a pharmacy. the ability to provide a range of cosmetic services including skincare, make up, hair care, nail and foot care, fragrance, men s and women s toiletries developed a professional work ethic, and awareness of business practices for employment. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 8 te in Retail Pharmacy Assistant Level 3 Page 8 of 62

10 Pathways to Other Programmes / Training School leavers Adult students returning to the workforce: further training or a career change te in Retail Pharmacy Assistant Level 3 Occupations/Employment Pharmacy assistant Cosmetic counter manager Health store assistant Company technician or demonstrator Sales representative Further Training/Work Experience National te in Pharmacy (Technician) Level 5 te in Beautician and Cosmetology Level 4 Graduates of this programme may be eligible to apply for entry into a variety of further tertiary education and training programmes relating to this field of study offered by a number of tertiary education providers: for example: National te in Pharmacy (Technician) Level 5 (The Open Polytechnic of NZ, or Academy, Auckland.) Graduates eligibility to apply for such entry, and the potential for any credit recognition and transfer, is the responsibility of, and negotiable between, the applicant and the further education provider of choice. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 9 te in Retail Pharmacy Assistant Level 3 Page 9 of 62

11 Programme Structure Programme level 3 Compulsory courses Courses 1 to 10 Optional courses nil A number of unit standards within the programme are required to be taught before others This will be managed within the timetabling of teaching and assessment throughout the programme duration. In addition numerous units contain the following note: Credit for this unit standard may not be awarded unless assessment is supported by evidence of a minimum of 30 working days practice in a non-simulated pharmacy workplace environment. This evidence is to be supplied in a pharmacist verifier s statement. COURSE AIM TOTAL CREDITS HOURS COURSE 1 Human Structure, Function and Nutrition At the end of this course students will have knowledge of human structure, function and nutrition concepts appropriate to working in a 60 6 COURSE 2 Advise Pharmacy Clients COURSE 3 Customer Services COURSE 4 Merchandising Skills and Stock Maintenance COURSE 5 First Aid COURSE 6 Legislation, Safety and Hazardous Goods COURSE 7 Minor Health Disorders COURSE 8 Complementary Medicines COURSE 9 Retail Cosmetic Services COURSE 10 Retail Skills Application pharmacy. At the end of this course students will have the ability to advise clients on treating and managing personal health care in a pharmacy. At the end of this course students will have the skills required to provide quality customer service, including correctly handling transactions, using ICT and responding appropriately to customer complaints. At the end of this course students will have skills for merchandising and stock maintenance, including creating displays, gift wrapping, maintaining stock and loss prevention. This course equips students with the skills to carry out first aid in emergencies At the end of this course students will have the ability to work safely, understand and apply legislative codes and standards, and handle hazardous goods in a pharmacy At the end of this course students will be able to advise pharmacy clients on the selection of appropriate products to treat minor health disorders presenting in pharmacy. At the end of this course students will have appropriate knowledge to advise on and sell complementary medicines in a pharmacy. At the end of this course students will have the knowledge and skills in the display, sale and application of cosmetic products and related cosmetic services within the pharmacy industry. At the end of this course students will have developed skills and professional qualities for application within the retail pharmacy workplace. PROGRAMME TOTAL Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 10 te in Retail Pharmacy Assistant Level 3 Page 10 of 62

12 Programme Delivery This programme will be delivered by the Bay of Plenty Polytechnic s School of Design and Humanities at the Windermere Campus Tauranga. Duration is for 34 tuition weeks with classes held on Monday to Friday, timetabled between 8am and 5pm. Students will also be required to undertake self-directed study beyond scheduled class time. Students will also spend a total of 30 days in work experience placements with local pharmacies. In addition to the 34 tuition weeks, there will be 6 week(s) holiday/study break. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 11 te in Retail Pharmacy Assistant Level 3 Page 11 of 62

13 COURSES The programme components listed below have been grouped into this course to facilitate an integrated approach to learning, teaching and assessment. Course 1 Human Structure, Function and Nutrition Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 6 Unit standards 27457, credits embedded Nil EFTS Teaching hours 33 Supervised and assessed workplace 7 hours Total supervised hours 40 Hours of self-directed learning 20 Total hours of student learning 60 COURSE AIM/OUTCOME At the end of this course students will have knowledge of human structure, function and nutrition concepts appropriate to working in a pharmacy. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Describe the anatomy and physiology of systems and associated organs of the human body. Learning Outcome 2 Demonstrate knowledge of basic nutrition. Learning Outcome 3 Demonstrate knowledge of nutritional requirements for different client groups. CONTENT anatomy of systems and associated organs physiology of systems and associated organs functions and food sources. Dietary intake/ health promoting models Roles of nutrients optimal nutritional requirements Special diets Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 12 te in Retail Pharmacy Assistant Level 3 Page 12 of 62

14 ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessments x2 Open Book assessment REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 13 te in Retail Pharmacy Assistant Level 3 Page 13 of 62

15 Course 2 Advise Pharmacy Clients Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 15 Unit standards credits embedded Nil 9645, 9646, 9653, 9654, 9655, 9657 EFTS Teaching hours 110 Supervised and assessed workplace 24 hours Total supervised hours 134 Hours of self-directed learning 16 Total hours of student learning 150 COURSE AIM/OUTCOME At the end of this course students will have the ability to advise clients on treating and managing personal health care in a pharmacy. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Assess pharmacy clients personal health care requirements. Learning Outcome 2 Advise pharmacy clients on the selection of personal health care products and measures that can be taken by the client to maintain optimal health. Learning Outcome 3 Advise pharmacy clients on the use and care of diagnostic devices for personal use. Learning Outcome 4 Assess pharmacy clients eye-care requirements. Learning Outcome 5 Advise pharmacy clients on the selection of eye-care products and measures that can be taken by the client to maintain optimal eye health. Learning Outcome 6 Assess pharmacy clients nutritional states. Learning Outcome 7 Advise pharmacy clients on ways to achieve optimal health through nutrition. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 14 te in Retail Pharmacy Assistant Level 3 Page 14 of 62

16 Learning Outcome 8 Assess pharmacy clients minor injuries. Learning Outcome 9 Advise pharmacy clients on treatment of, products for, and prevention of, minor injuries. Learning Outcome 10 Assess pharmacy clients minor wounds. Learning Outcome 11 Advise pharmacy clients on treatment and products for minor wound management. Learning Outcome 12 Treat pharmacy clients minor wounds. Learning Outcome 13 Describe symptoms, management, and prevention of common infectious diseases and parasitic conditions. Learning Outcome 14 Assess pharmacy clients for infectious diseases and parasitic conditions. Learning Outcome 15 Advise pharmacy clients on the management and prevention of infectious diseases and parasitic conditions. CONTENT Clients requirements Professionalism Assessing client s health care requirements Product identification and description according to client requirements Giving clients advice Diagnostic devices anatomical features of the eye Warning signs of eye disorders Assessing clients optical symptoms Eye care products Assessing clients nutritional requirements and needs Diet, nutritional products, and services Assessing clients treatment requirements and needs for minor injuries Treatments, products and prevention of minor injuries Assessing clients treatment requirements and needs for minor wounds Treatments, products and prevention of minor wounds Development and spread of infection Treating minor wounds Infectious diseases Incubation periods, signs and symptoms of infectious diseases and parasitic conditions Treatments, products and prevention of infectious diseases and parasitic conditions Assessing clients treatment requirements and needs for infectious diseases and parasitic conditions Treatments, products and prevention of infectious diseases and parasitic conditions Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 15 te in Retail Pharmacy Assistant Level 3 Page 15 of 62

17 ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessments x5 Open Book assessment REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 16 te in Retail Pharmacy Assistant Level 3 Page 16 of 62

18 Course 3 Customer Services Previous Versions Date of this Version: Effective from: Pre-requisites: Nil Level 2 Co-requisites: Nil Course credits 15 Unit standards & Bay of Plenty Polytechnic modules embedded 64, 403, 27229, Bay of Plenty Polytechnic1 EFTS Teaching hours 72 Supervised and assessed workplace 30 hours Total supervised hours 102 Hours of self-directed learning 48 Total hours of student learning 150 COURSE AIM/OUTCOME At the end of this course students will have the skills required to provide quality customer service, including correctly handling transactions, using ICT and responding appropriately to customer complaints. LEARNING OUTCOMES Students who successfully complete this course will be able to: Learning Outcome 1 Perform calculations for the workplace. Learning Outcome 2 Maintain point of sale. Learning Outcome 3 Accept customer payments at point of sale. Learning Outcome 4 Listen to and record customers' complaints during customer interactions. Learning Outcome 5 Take corrective action on customers' complaints during customer interactions in accordance with organisational procedures. Learning Outcome 6 Manage and protect computer data (file management). Learning Outcome 7 Use word processing techniques to produce documents. Learning Outcome 8 Produce and print computer spreadsheets using base functions. Learning Outcome 9 Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 17 te in Retail Pharmacy Assistant Level 3 Page 17 of 62

19 Demonstrate knowledge of, and use the internet to search for information, and send and receive electronic mail ( ). Learning Outcome 10 Demonstrate knowledge of, and use electronic commerce (e-commerce). CONTENT Money calculations Transactions Workplace requirements Point of sale Equipment at point of sale References and consumables Contingency plans Organizational procedures Payment accuracy and methods Errors and security Acknowledging customer feelings and complaints Body language and interaction The complaint process Corrective action Rights to recourse File management techniques Protecting computer data System configurations Converting files Word processing Spreadsheets E-commerce ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment 1 & 2 Open book written Assessment 3 1 Practicum Assessment 4 Computer tasks REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 18 te in Retail Pharmacy Assistant Level 3 Page 18 of 62

20 Course 4 Merchandising Skills and Stock Maintenance Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 15 Unit standards 406, 420, 422, 11947, credits embedded Nil EFTS Teaching hours 73 Supervised and assessed workplace 55 hours Total supervised hours 128 Hours of self-directed learning 42 Total hours of student learning 170 COURSE AIM/OUTCOME At the end of this course students will have skills for merchandising and stock maintenance, including creating displays, gift wrapping, maintaining stock and loss prevention. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Replenish stock. Learning Outcome 2 Prevent stock damage and wastage. Learning Outcome 3 Maintain stock security. Learning Outcome 4 Create window displays in a retail or distribution environment. Learning Outcome 5 Create in-store displays in a retail or distribution environment. Learning Outcome 6 Prepare to gift wrap customer purchases. Learning Outcome 7 Complete gift wrapping of customer purchases. Learning Outcome 8 Demonstrate knowledge of the ways in which theft and fraud are committed by staff, customers, suppliers and delivery persons in a retail or distribution environment. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 19 te in Retail Pharmacy Assistant Level 3 Page 19 of 62

21 Learning Outcome 9 Explain organisational procedures relating to theft and fraud in a retail or distribution environment. CONTENT Organisational procedures Displaying stock Stock levels Maintaining stock Conditions identified that could cause damage to stock Damage prevention Maintaining routines Stock wastage Theft of stock Theft prevention Security breach procedures Administrative procedures Security of high risk, high value items Window and In-store displays Display patterns Design principles Accessories Special requirements of display items Monitoring and maintaining display Gift wrapping Methods of theft and fraud used by staff, customers, suppliers and delivery persons Organizational procedures on theft and fraud Legal rights ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment #1 Open book assessment Assessment #2 Open book assessment Workplace Practicum REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 20 te in Retail Pharmacy Assistant Level 3 Page 20 of 62

22 Course 5 First Aid Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 2 Co-requisites: Nil Course 2 Unit standards 26551, credits embedded Nil EFTS Teaching hours 12 Supervised and assessed workplace 0 hours Total supervised hours 12 Hours of self-directed learning 8 Total hours of student learning 20 COURSE AIM/OUTCOME Demonstrate knowledge of common first aid conditions and how to respond to them. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Assess the scene for hazards Learning Outcome 2 Assess the casualty for life-threatening conditions. Learning Outcome 3 Provide first aid for life-threatening conditions. Learning Outcome 4 Identify common first aid conditions. Learning Outcome 5 Describe common first aid conditions and how to respond to them. CONTENT Hazard management Defining Hazards Identifying hazards Life threatening conditions First aid for life threatening conditions Common first aid problems How to respond to common first aid problems Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 21 te in Retail Pharmacy Assistant Level 3 Page 21 of 62

23 ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Workshop includes: Quiz Practical assessments REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 22 te in Retail Pharmacy Assistant Level 3 Page 22 of 62

24 Course 6 Legislation, Safety and Hazardous Goods Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 8 Unit standards 497, 9641, credits embedded Nil EFTS Teaching hours 48 Supervised and assessed workplace 18 hours Total supervised hours 66 Hours of self-directed learning 14 Total hours of student learning 80 COURSE AIM/OUTCOME At the end of this course students will have the ability to work safely, understand and apply legislative codes and standards, and handle hazardous goods in a pharmacy. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Identify and describe legislative rights and responsibilities for workplace health and safety. Learning Outcome 2 Describe the systems approach to workplace health and safety. Learning Outcome 3 Explain how hazards are defined in the HSE Act. Learning Outcome 4 Identify and describe legislation, codes, and standards that apply to the supply of products and services as a pharmacy assistant. Learning Outcome 5 Apply legislation, codes, and standards to the supply of products and services as a pharmacy assistant. Learning Outcome 6 Demonstrate knowledge of handling hazardous substances in the pharmacy. Learning Outcome 7 Demonstrate knowledge of removing hazardous substances from the pharmacy for disposal. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 23 te in Retail Pharmacy Assistant Level 3 Page 23 of 62

25 CONTENT HSE Act Responsibilities with the HSE Act Principal systems Hazard management Defining Hazards Identifying hazards Legislation, codes and standards Limitations of the role of pharmacy assistant Hazardous substances and equipment Procedures for handling hazardous substances Procedures for disposing of hazardous substances ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment #1 Open book assessment REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 24 te in Retail Pharmacy Assistant Level 3 Page 24 of 62

26 Course 7 Minor Health Disorders Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 15 Unit standards 9643 credits embedded Nil EFTS Teaching hours 80 Supervised and assessed workplace 30 hours Total supervised hours 110 Hours of self-directed learning 40 Total hours of student learning 150 COURSE AIM/OUTCOME At the end of this course students will be able to advise pharmacy clients on the selection of appropriate products to treat minor health disorders presenting in pharmacy. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Assess the health of pharmacy clients to determine minor health disorder treatment requirements. Learning Outcome 2 Advise pharmacy clients on treatment of minor health disorders. CONTENT Professionalism when dealing with clients Client requirements for minor health disorders identified Warning signs of minor health disorders identified Assessing the client Advising the client Products are identified for minor health disorders Feedback techniques ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment #1 Open book assessment (2 parts) Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 25 te in Retail Pharmacy Assistant Level 3 Page 25 of 62

27 REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Course 8 Complementary Medicines Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course Bay of Plenty Polytechnic2 credits 13 Bay of Plenty Polytechnic Modules embedded Nil EFTS Teaching hours 60 Supervised and assessed workplace 20 hours Total supervised hours 80 Hours of self-directed learning 50 Total hours of student learning 130 COURSE AIM/OUTCOME At the end of this course students will have appropriate knowledge to advise on and sell complementary medicines in a pharmacy. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Demonstrate knowledge of complementary medicines. 1.1 Describe the role of complementary medicines in people s health 1.2 Outline the general philosophies of complementary medicines 1.3 Describe main ingredients, composition, contraindications and dangers for use 1.4 Identify product range and competing products Learning Outcome 2 Advise retail pharmacy customers on correct use of complementary medicines. 2.1 Advise on a range of complementary medicines and services appropriate to customer requirements 2.2 Provide information on correct use and care of selected complementary medicine products in accordance with manufacturer s instructions and legislative requirements Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 26 te in Retail Pharmacy Assistant Level 3 Page 26 of 62

28 CONTENT This course is designed to provide students with the skill and knowledge to advise clients on treating and managing personal health care in pharmacy with complementary medicines. Topics include: identifying the role and philosophies of complementary medicines; identifying company brand lines including product features, benefits, contra-indications and dangers for use; providing clients with correct information on how to use and store complementary medicines according to manufacturer s instructions and legislative requirements. Range: Homeopathic Remedies, Natural Medicines, Health Supplements, Herbal Medicine, (including Rongoa Māori), alternative practitioners and treatments. ASSESSMENT Overall assessment load is shown below. Assessments are competency based: Assessment #1 Assignment - Portfolio REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 27 te in Retail Pharmacy Assistant Level 3 Page 27 of 62

29 Course 9 Retail Cosmetic Services Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course credits 15 Unit standards and Bay of Plenty Polytechnic modules embedded Nil Bay of Plenty Polytechnic3, EFTS Teaching hours 114 Supervised and assessed workplace 9 hours Total supervised hours 123 Hours of self-directed learning 27 Total hours of student learning 150 COURSE AIM/OUTCOME At the end of this course students will have the knowledge and skills in the display, sale and application of cosmetic products and related cosmetic services within the pharmacy industry. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Advise and meet customer requirements for facial skin care. Learning Outcome 2 Advise and meet customer requirements for colour cosmetics for day and special occasion make-up application. Learning Outcome 3 Advise and meet customer requirements for retail nail care products for hands and/or feet. Learning Outcome 4 Advise and meet customer requirements for retail hair care products. Learning Outcome 5 Advise and meet customer requirements for the use of fragrance. Learning Outcome 6 Advise and meet customer requirements for men s and women s toiletries. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 28 te in Retail Pharmacy Assistant Level 3 Page 28 of 62

30 CONTENT This course is designed to provide students with the skill and knowledge to advise and meet customer requirements on the selection and use of cosmetics and toiletries in pharmacy. Topics include: advise and meet customer requirements for facial skin care; retail nail care products for hands and/or feet; retail hair care products; use of fragrance and men s and women s toiletries. The role of a cosmetic counter manager will be identified and students will be required to perform cosmetic services to pharmacy workplace standards. ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment, including assignment, client consultation, brochure & role play Written & Practical REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 29 te in Retail Pharmacy Assistant Level 3 Page 29 of 62

31 Course 10 Retail Skills Application Previous Versions Date of this Version: Effective from: February 2013 Pre-requisites: Level 3 Co-requisites: Nil Course 14 Unit standards 11831, 23681, credits embedded Nil EFTS Teaching hours 69 Supervised and assessed workplace 55 hours Total supervised hours 124 Hours of self-directed learning 16 Total hours of student learning 140 COURSE AIM/OUTCOME At the end of this course students will have developed skills and professional qualities for application within the retail pharmacy workplace. LEARNING OUTCOME Students who successfully complete this course will be able to: Learning Outcome 1 Describe skills and qualities of a salesperson. Learning Outcome 2 Apply skills and qualities of a salesperson in a sales transaction. Learning Outcome 3 Demonstrate knowledge of self-management techniques as a pharmacy assistant or pharmacy technician. Learning Outcome 4 Demonstrate knowledge of working within cultural diversity as a pharmacy assistant or pharmacy technician. Learning Outcome 5 Work professionally in practice as a pharmacy assistant or pharmacy technician. Learning Outcome 6 Assess a request for advice as a pharmacy assistant. Learning Outcome 7 Provide advice as a pharmacy assistant. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 30 te in Retail Pharmacy Assistant Level 3 Page 30 of 62

32 CONTENT Possess and demonstrate the following; Communication skills relevant for selling Selling skills and organisational procedures Self management skills relevant for selling Personal qualities relevant for selling Time management Strategies for managing unwanted stress, anger, conflict. Strategies for managing personal responses to change Cultural diversity Cultural communication Treaty of Waitangi and the intention of partnership Ethical, legislative, and workplace requirements Professional communication Minimising and rectifying errors Self-management techniques Identify and assess client requirements Provide advice to client Feedback Client confidentiality and security of information ASSESSMENT Overall assessment load is shown below. Assessments are competency based; Assessment #1 Open book written assessment and practical observation Assessment #2 Practical observation Practicum sign off REQUIREMENTS FOR SUCCESSFUL COMPLETION Student must successfully complete all assessments and work experience to pass this course. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 31 te in Retail Pharmacy Assistant Level 3 Page 31 of 62

33 PROGRAMME SPECIFIC REGULATIONS This section includes information relating to assessment, extensions and resits, and pass criteria for courses and the programme. Entry Criteria Applicants are more likely to succeed on this programme if they have achieved at least 12 credits in literacy (English) and 10 credits in numeracy (Maths) towards the National te in Educational Achievement at Level 1 or successful completion of Bay of Plenty Polytechnic te in Tertiary Study Level 2. Preferred school subjects: NCEA Level 1 or 2 combinations of English/Maori, Science including Biology, Mathematics and Computing all provide appropriate academic preparation. Mature applicants with life skills who have not achieved formal credits to the criteria identified above, but can provide equivalent ability and experience, are encouraged to apply. As the programmed work experience will involve confidentiality and handling pharmaceuticals, all applicants will undertake to complete and return a Police Clearance Check (INCIS) form. This is undertaken at the request of the Pharmacy Advisory Committee and the Pharmacy Industry Training Organisation. Students also participate in a confidentiality agreement with the work experience employer. English Language Requirements for International Students International applicants may be required to show evidence of language competency. Level 1-4 programme IELTS overall score of 5.5 or a TOEFL score of 500 Credit Recognition Prior learning the recognition of prior learning is a different process to credit transfer. Prior learning can include relevant employment experience, experiential, attested skills or other formal education. Only learning relevant to the learning outcomes for the programme students are enrolling in will be considered and this must be assessed. Substantial evidence of the details relating to the prior learning must be presented by the student. Interested students may request application forms from the School Office and will receive guidance from trained staff in completing them. This institution acknowledges and values the prior knowledge and skills that students may bring to a programme. In general the institution does not require students to repeat attendance, assessment and / or learning activities associated with knowledge and skills that they may already have gained by formal means (having completed an entire (or parts of) other programmes), and / or informal means (relevant life and /or work experience). Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 32 te in Retail Pharmacy Assistant Level 3 Page 32 of 62

34 When people apply to be selected for entry into a programme, or when they have already enrolled in a programme, they may identify components which cover any knowledge and / or skills which they feel they have already gained, either by formal or informal means. In these circumstances they may wish to apply for credit recognition. Cross Credit and Transfer of Credit Students will need to contact the programme co-ordinator, complete a Transfer/Cross Credit form and supply supporting information. Attendance Students are expected to attend ALL scheduled / supervised learning, teaching and work experience sessions, and attendance on this programme is monitored on two levels: 1 a high expectation for attendance is set to assist student retention and completion (a roll is maintained, but not for a pass/fail sanction), and 2 30 days verified work experience is required by the Pharmacy ITO to pass certain unit standards. Unless the student passes these units they cannot pass the overall Bay of Plenty Polytechnic programme. Failure to attend all scheduled / supervised learning, teaching and work experience sessions may adversely affect students potential to succeed in the programme, and may also adversely affect their eligibility (if applicable) to receive loans and / or allowances. Numerous unit standards within this programme contain the following note: Credit for this unit standard may not be awarded unless assessment is supported by evidence of a minimum of 30 working days practice in a non-simulated pharmacy workplace environment. This evidence is to be supplied in a pharmacist verifier s statement. To meet these requirements, students undertake 3 x 2 week blocks of work experience within terms 2, 3 and 4. Students who for whatever reason do not achieve the minimum 30 day requirements during the normal programme duration, will be required to make up the time missed during other available days prior to programme completion. Students are responsible for notifying school support staff of any absence, by the first scheduled class session of the first day of absence. School support staff are responsible for recording receipt of such notification in the student s file, and for advising the programme coordinator and tutors of student absence. In keeping with normal employment practices, any absence which extends beyond three days is required to be supported, on the student s return, by a medical certificate or a written explanation signed by the student and countersigned by a recognised health care practitioner, a registered counsellor or spiritual adviser. This explanation is placed in the student s file and may be referred to in support of the student s subsequent application for any extension, aegrotat, compassionate or special consideration in respect of assessment. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 33 te in Retail Pharmacy Assistant Level 3 Page 33 of 62

35 Assessment Regulations This programme is assessed using competency based assessment methods. Pre-moderated assessment materials, purchased from the Pharmacy ITO or Retail ITO, will be used for most of the unit standard content. Assessment in Te Reo Māori Students are welcome to undertake assessment in Te Reo Māori and should give reasonable notice to the programme coordinator prior to an assessment s due date, to ensure that arrangements can be made for judgements to be made by appropriate assessors. Assessment Deadlines For this programme the expectation is that: Assessments will be submitted by the due date They are submitted to the tutor and/or programme coordinator assigned to the pharmacy programme. Students who: do not submit an assessment to the school support staff by the due date and time and / or do not sit a test or examination on the scheduled day and / or do not attempt any practical assessment activity which may have been timetabled to occur once only during the programme (for example, a a practical first aid demonstration test); may be affected by one or more of the following: their assessment / test / examination being marked as if it had been received on time, but 10% per day late will be deducted from the grade / mark assigned. In the case of mastery / competence-based assessment, or any missed practical assessment activity which may have been timetabled to occur once only during the programme assessments, this will result in an Incomplete losing their entitlement to resubmit their assessments and / or resit parallel tests or examinations, and / or attempt any missed practical assessment activity which may have been timetabled to occur once only during the programme. Students may avoid the above penalties if they have first obtained an extension to the original assessment deadline (please see below), or have been excused for missing the original assessment deadline for other reasons (please see below). Students have the right to appeal any decision made in respect of the above. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 34 te in Retail Pharmacy Assistant Level 3 Page 34 of 62

36 Extensions All assessments are to be completed by the due date. Extensions are granted sparingly and usually only for medical or bereavement reasons. Students who anticipate difficulty in submitting assessments and / or sitting tests or examinations, and / or attempting any missed practical assessment activity which may have been timetabled to occur once only during the programme by the due dates, may request their tutors for extensions subject to their: making such requests no later than three working days prior to the due dates negotiation with their tutor and signing an agreement which documents the conditions (including any additional assistance which may be required under which the resubmission/ resit/ re-attempt are to be conducted.) Extension date for assessments must be within the current academic year and the extension date must be specified. Students have the right to appeal any decision made in respect of the above. Marking / Returns Unless otherwise advised by means of written course / programme information, students should expect to have assessment results notified to them no later than twenty (20) working days after the due dates. Students have the right to appeal any decision made in respect of the above. Re-Assessment For those students who do not achieve competency on their first formal assessment attempt, a maximum of TWO free reassessment / resubmission is available. For the purposes of this programme, a formal assessment attempt is the performance of an observed, practical summative assessment task, or the hand-in for marking of a completed assessment task by the date specified by the tutor. For any single assessment task, students will be able to resit TWICE only: to resubmit an assessment activity in which they have not been able to demonstrate their knowledge / competence at their first attempt and / or to resit a parallel test or examination in which they have not been able to demonstrate their knowledge / competence at their first attempt and / or to re-attempt an assessment activity which may have been timetabled to occur once only during the programme. Subject to their negotiating and signing an agreement which documents the conditions (including additional assistance) under which the resubmission / resit / re-attempt are to be conducted. Students who, having exercised their re-assessment entitlement, and who remain unable to demonstrate their knowledge / competence as detailed in the assessment schedule, are invited Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 35 te in Retail Pharmacy Assistant Level 3 Page 35 of 62

37 to return / re-enrol the following academic year to repeat the relevant teaching, learning and assessment activity, because their academic records for the current academic year will have the relevant entry made against the appropriate component of the course / programme. Students have the right to appeal any decision made in respect of the above. Special Assessment Circumstances (SAC) Students who, due to circumstances beyond their control, miss a test, exam, practical assessment or an assignment deadline; or consider their performance in a test, exam, practical assessment or assignment to have been adversely affected, for example by illness and/or injury suffered by self or by members of family/whanau; may apply for Special Assessment Circumstances. Award of the SAC will be approved by the Board of Studies. Students may apply for a SAC subject to: a written application being made no later than five working days after the assessment has been completed to the Programme Coordinator, and the application being accompanied by supporting documentation such as a medical certificate; a statement written and signed by a counselor; a birth, marriage or death certificate or published notice of a birth, marriage or death. The Programme Coordinator will assess the application along with the subject tutor, Group Leader and Academic Adviser. Students may be offered the chance to sit a new assessment activity or resubmit their original assessment work (in the case of unit standards based assessment), gain an aegrotat pass, or some other appropriate assessment. In the case of SAC aegrotat in achievement based assessment, consideration is given to the student having established a track record by completion of a minimum of half of the assessment activities required within the course. Aegrotat consideration is made at the end of the course/programme during the PAC process. In the case of a missed practical assessment activity which may have been timetabled to occur once only during the programme, it may not be possible for a student to have established a track record at all. In these cases a SAC will be declined. A recommendation for SAC will be forwarded to the Board of Studies for approval. Academic records of students who have been awarded a SAC pass will have the relevant entry made against the appropriate component/s of the course. A grade / mark may be assigned to the component/s. Students have the right to appeal any decision made in respect of the above. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 36 te in Retail Pharmacy Assistant Level 3 Page 36 of 62

38 Misconduct Relating To Assessment Misconduct relating to summative assessment shall include: 1 Cheating, which is defined as any fraudulent response whatsoever by students to any item of assessment, including any action which may otherwise defeat the purpose of the assessment; 2 Plagiarism which is defined as the act of taking and using another s work as one s own without proper acknowledgment and includes: copying the work of another student directly copying any part of another s work summarising another s work using experimental results obtained by another 3 The submission of work for summative assessment which has previously been submitted elsewhere, without the prior permission of the Programme Coordinator 4 A breach of any rules relating to summative assessment. Intellectual Property The Bay of Plenty Polytechnic affirms that the work which students produce in support of, and as presented in the form of, their assessments, remains their intellectual property. Copies of students work may be made and retained for moderation purposes. The Bay of Plenty Polytechnic acknowledges and supports the tenor and intent of "The Mataatua Declaration on Cultural and Intellectual Property Rights of Indigenous Peoples (1983)." as described in part hereunder Declare that Indigenous Peoples of the world have the right to self determination, and in exercising that right must be recognised as the exclusive owners of their culture and intellectual property; Acknowledge that Indigenous Peoples have a commonality of experiences relating to the exploitation of their cultural and intellectual property; Affirm that the knowledge of the Indigenous Peoples of the world is of benefit to all humanity; Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 37 te in Retail Pharmacy Assistant Level 3 Page 37 of 62

39 Recognise that Indigenous Peoples are capable of managing their traditional knowledge themselves, but are willing to offer it to all humanity provided their fundamental rights to define and control this knowledge are protected by the international community; Insist that the first beneficiaries of indigenous knowledge (culture and intellectual property rights) must be the direct indigenous descendants of such knowledge; Declare that all forms of discrimination and exploitation of Indigenous Peoples, indigenous knowledge and indigenous cultural and intellectual property rights must cease. Criteria for Programme Completion To successfully complete the programme, students must: pass all NZQF units and non-nzqf courses meet attendance requirement outlined in the programme Reporting Course and programme results are reported as follows. Programme Completion Programme completion is reported using the generic Bay of Plenty Polytechnic grade profile. P NP EXT CC CT QIP W Pass No Pass Extension Cross Credit Credit Transfer Qualification in progress Withdrawn Competency-Based Assessment - NQF Unit Standards This programme is assessed using unit standards and the following conditions apply: A report is provided to students via an Academic Results Notice and shows unit standard results as: A M E N NA Paetae Achieved Achieved with Merit Achieved with Excellence Not Achieved Not assessed Achieved Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 38 te in Retail Pharmacy Assistant Level 3 Page 38 of 62

40 Kaiaka Merit Kairangi Excellence Unit standard Results are reported externally to NZQA as: A Achieved Or where relevant in the Unit Standard with Merit or Excellence or in Te Reo Māori. ITO Reporting The Pharmacy ITO requests a report each year on a template they provide detailing graduates and graduate destinations. Awards/Prizes/Scholarships Available. The Top Student Award The Exemplary Professional Practice Award Rationale The te in Retail Pharmacy Assistant Level 3 incorporates the National te in Pharmacy (Assistant) Level 3. The assessment tasks that students undertake are designed to assess student knowledge and demonstrate professional skill and technique, which reflects current industry practice. Competency based assessment is used in this programme and the standard qualifications framework marking criteria used is complete, that is competent, or incomplete not yet competent. In this programme, pharmacy unit standards are assessed using a matrix of marks to assess competency. This process has been acknowledged as acceptable to the Pharmacy Industry Training Organisation. The marks are totalled at the end of the programme to determine the student with the highest score as a part of identifying the Top Student. Expectations have been developed in consultation with industry and reflect professional skill and technique reflected in current industry practice. The Top Student Award will be awarded to the student who meets the following criteria as selected by the tutors on the programme and confirmed at a programme assessment committee meeting. The highest score totalled over the following pharmacy unit standards: Unit 9641, 23656, 9643, 9645, 9646, 9653, 9654, 9655, Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 39 te in Retail Pharmacy Assistant Level 3 Page 39 of 62

41 The Exemplary Professional Practice Award will be awarded to the student who meets the following criteria as selected by the tutors on the programme and confirmed at a programme assessment committee meeting. High quality of work experience placement reports, as per placement marking schedule Successful completion of all NZQA Unit standards and BAY OF PLENTY POLYTECHNIC modules outlined in the programme document. In the event of more than one winner the award will be shared. Offsite Practical Workplace Components To ensure that students graduate as work-ready individuals, the programme integrates theory components with supervised / assessed offsite practical workplace components, to enable students to apply and practise their learning, in offsite practical workplace environments. Workplace stakeholders (students, staff and workplace providers) are continuously consulted, and kept advised of, their respective responsibilities to ensure that offsite practical workplace components of any programme contribute to students progress and achievement. Numerous units within this programme contain the following note: Credit for this unit standard may not be awarded unless assessment is supported by evidence of a minimum of 30 working days practice in a non-simulated pharmacy workplace environment. This evidence is to be supplied in a pharmacist verifier s statement. To meet these requirements, students undertake 3 x 2 week blocks of work experience within terms 2, 3 and 4. Students who, for whatever reason, do not achieve the minimum 30 day requirements during the normal programme duration, will be required to make up the time missed during other available days prior to programme completion. As the programmed work experience will involve confidentiality and handling pharmaceuticals, all applicants will undertake to complete and return a Police Clearance Check (INCIS) form. This is undertaken at the request of the Pharmacy Advisory Committee and the Pharmacy Industry Training Organisation. Students also participate in a confidentiality agreement with the work experience employer. Any work experience site needs to meet the following criteria: 1. Students will only be placed with pharmacies approved by the local advisory committee and PITO. 2. While attending work experience the student will be under the supervision of a registered Pharmacist, and/or a Senior Retail Manager at all times. The tutor will liaise with industry regularly, by visits, phone calls and letters regarding the progress of each students learning. Students will be inducted into the workplace by: a letter from the Programme Coordinator confirming all details of the placement; completing course 6 Legislation, Safety & Hazardous Goods prior to placement; provider induction on day 1 of placement in relation to safety, hazards and emergency procedures. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 40 te in Retail Pharmacy Assistant Level 3 Page 40 of 62

42 A student progress report will be signed (verified) by a Pharmacist, and include performance reporting by a Senior Retail Manager at the end of each work experience block. Students will self assess their progress by journal entry. The Programme Co-ordinators Obligations are to: To supervise the recruitment of work experience providers and placement of students To facilitate and encourage the development of students offsite practical workplace knowledge and skills To be available to mediate in the unlikely event of work experience provider / student dispute To ensure work experience providers and students are totally familiar with their respective responsibilities and orientations in respect of work experience To provide feedback to students and work experience provider To act as a first point of contact for students and work experience providers on any issues that may arise. To carry out the initial liaison with identified retail work experience provider provide evaluation/assessment forms to ensure work experience is undertaken and evaluated as part of programme To interview students on the completion of work experience to ascertain - student performance - suitability of work experience provider - feedback from student as to the interface with the Polytechnic To provide prospective work experience providers with outline of the programme of study and work experience requirements. To carry out OSH requirements The Work Experience Provider's Responsibilities are to: to provide students with a safe working environment at all times to advise students of all workplace hazards and ways to eliminate, isolate and / or minimise risk to advise students of all emergency procedures relating to the workplace to be willing to assist students to develop and practise skills to give students access to resources and information required to fulfil their work experience requirements to provide students with safe and appropriate supervision to provide students and programme staff with feedback on student progress and achievement. provide experience of the workplace as suitable for the designated student demonstrate to the student a work ethic as appropriate to the provider's business promote the understanding of routines, demands and rewards associated with the provider's business enterprise encourage the student to seek meaningful vocational opportunities provide a supportive and encouraging working environment that will allow the student both 'hands-on' and observational experience treat the student in a respectful manner. meet all OSH requirements Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 41 te in Retail Pharmacy Assistant Level 3 Page 41 of 62

43 The student's Responsibilities are to: to arrange their own transport to and from the work experience provider and undertake a costing of travel, accommodation and related expenses and confirm that they can afford to carry out the experience to participate to the best of their ability in the tasks and daily schedule of the provider to maintain absolute confidentiality of information to act in a professional manner at all times which includes punctuality, standard of dress and behaviour to complete tasks set by programme staff within the time-frames allocated to inform the school support staff and work experience provider in advance of any absence, or as soon as possible if unanticipated absence occurs to ensure they have been advised of all workplace hazards and ways to eliminate, isolate and / or minimise risk to ensure that they are aware of all emergency procedures. assist the Bay of Plenty Polytechnic staff to identify suitable work experience providers conform with the dates outlined in the programme timetable act in a professional manner at all times e.g. punctual, polite, responsible, etc. Introduce themselves to the practice provider prior to the commencement of work practice. write a letter of appreciation to the respective provider at the conclusion of the work experience report back to other class members on the experience maintain diary of work placement. meet all OSH requirements Standard of Dress Code The student is expected to maintain a professional standard of dress both in the classroom environment and on work experience practicum s. Classroom Environment White blouse / top Black knee-length skirt / shorts or long trousers (no jeans) Black tailored jacket or cardigan Black shoes Work Experience White uniform blouse with student name badge Black knee-length skirt Black tailored jacket or cardigan Black closed in shoes Hair neatly tied back Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 42 te in Retail Pharmacy Assistant Level 3 Page 42 of 62

44 Indemnity Insurance While representing the Polytechnic whilst on work placement, as part of a Polytechnic programme, students are covered by the Bay of Plenty Polytechnic s public liability insurance in the incidence of a mishap. Any loss or damage arising from the student s use of the Provider s vehicles is not covered by the Polytechnic, and the provider should make sure that their own Motor Vehicle insurance policy will respond under such circumstances. Criminal or intentional loss or damage caused by a student is not covered. [ref Resolution MF04/69] Students who enter an employment relationship and receive payment from the employer while on work experience come under the employer s liability and are no longer covered by the Bay of Plenty Polytechnic. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 43 te in Retail Pharmacy Assistant Level 3 Page 43 of 62

45 SECTION THREE STUDENT INFORMATION Expectations of Students Refer to Pages of the 2013 Student Handbook for the Student Code of Conduct. The Student Code of Conduct outlines the Bay of Plenty Polytechnic regulations regarding the conduct of students in non-academic matters. These matters include Safety, Alcohol, Prohibited and Restricted Drugs, Harassment, Behaviour and Computer Regulations. For policy on how Breaches of the Student Code of Conduct Policies and Procedures are handled, refer to pages of the 2013 Student Handbook Student Forum A representative from each full time programme is invited to participate in the Student Forum. This group meets monthly with the Head of School, Academic Adviser, and Administration Team Leader to discuss student issues. Student Progress Record Students will be provided with regular updates on their progress. The Programme Coordinator will organise interviews each term to monitor student s progress. Scholarships Available There are a large number of nationally and regionally based scholarships available to Bay of Plenty Polytechnic Students. Visit our Information Centre and take a look through the BreakOut database which has detailed information on a large number and variety of scholarships. A comprehensive listing is also available from the Information Centre or can be downloaded from our website ( of Plenty Polytechnicoly.ac.nz) along with the application forms for Bay of Plenty Polytechnic Scholarships. Electronic Resource Agreement Please refer to Page 98 of the 2013 Student Handbook. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 44 te in Retail Pharmacy Assistant Level 3 Page 44 of 62

46 Programme Evaluation by Students All Bay of Plenty programmes are evaluated at least once per year. The purpose of evaluation is firstly to seek feedback from students on the polytechnic s, school s and programme s delivery of quality products and services which meet their expectations and needs and secondly to improve the institution s, school s and programme s delivery of quality products and services. The Director Academic and / or delegate is responsible for conducting evaluations according to the current policy, procedure and documentation. Evaluation outcomes are summarised, and any concerns / issues raised are incorporated in an improvement plan. The summary and the improvement plan are submitted to the School Leadership Team for consideration. Once approved, the programme team implements the improvement plan and its progress and achievement is reported to the School Leadership Team throughout the year until such time as completion is achieved. Occupational Safety and Health Head Lice Students who have contracted head lice are not permitted to work on a client or classmate. If you suspect you or a client/peer has head lice please advise the tutor in charge to confirm. Open Wounds Are unsightly and should be covered to prevent cross infection. Contact Dermatitis Students beginning cosmetology are at a high risk of developing dermatitis on their hands as a reaction to chemicals such as hand sanitisers or water. Students are advised to talk to their tutor for advice on how to manage this. Students should advise their tutor if they are affected by any cosmetic products during the programme. Posture/Micro pauses Cosmetologists spend a lot of time on their feet each day, often carrying out repetitive tasks and thus it is important to ensure you take regular pauses to relieve tension. Watch your body position when standing and sitting, keep feet flat on the floor and straight backs, shake arms and hands regularly, move frequently to reduce muscle tension. This is also important to consider during make-up application, facials, manicures and pedicures. Water As we work in an environment that includes the use of water please ensure any spills are wiped up immediately to prevent slipping and falling. Ensure electrical cables/plugs do not get wet. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 45 te in Retail Pharmacy Assistant Level 3 Page 45 of 62

47 Shoes Ensure shoes are a comfortable height not too high. A flat shoe/low heel is ideal to prevent problems with your back and should be closed in as per industry requirements. It is also good practice to vary your shoes especially if you are on your feet all day. Security Bags are not permitted in any of the practical training rooms including H112 and H240. Personal Presentation Uniform Requirements A professional standard of dressing is required for all scheduled classes on and off campus. White or black blouse or top Black or white knee-length skirt, trousers or long shorts (no denim) Black cardigan, jersey or tailored jacket, (no leathers) Black shoes Hair off face, suitable makeup Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 46 te in Retail Pharmacy Assistant Level 3 Page 46 of 62

48 SECTION FOUR Assessments A schedule of assessments will be provided by your Programme Coordinator. Recommended Texts We have listed below some of the texts and/or journals that may be useful to you throughout your year of study. Copies of these can be borrowed from our Polytechnic library situated here at the Windermere Campus and also at the Bongard Centre. Title Pharmacy Today Magazine Pharmaceutical Society or NZ Pharmacy Practice Handbook MIMS New Ethicals Catalogue Pharmacy Self Care Cards OR Healthcare Handbook Complementary Medicines Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 47 te in Retail Pharmacy Assistant Level 3 Page 47 of 62

49 SECTION FIVE FORMS Assessment Cover Sheets Assessment Extension Application Assessment Resit Application Notice of Absence Authority to Release Information of Course Results Consent Form Field Trip Rules and Consent Form Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 48 te in Retail Pharmacy Assistant Level 3 Page 48 of 62

50 SCHOOL OF DESIGN AND HUMANITIES te in Retail Pharmacy Assistant Level 3 Assessment Cover Sheet UNIT STANDARD ASSIGNMENT NO / NAME TUTOR NAME DUE DATE/TIME STUDENT NAME Result DATE RECEIVED STUDENT ID NUMBER Achieved Not Achieved Resit Date Due Achieved Date Recd Not Achieved I certify that all references are acknowledged and that attached work is my own work. Signature Date COMMENTS Original assessment/assignment must be returned with resit Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 49 te in Retail Pharmacy Assistant Level 3 Page 49 of 62

51 SCHOOL OF DESIGN AND HUMANITIES te in Retail Pharmacy Assistant Level 3 Assessment Extension Notice Course/Module Assessment Date Due Date of Request (must be prior to due date) Tutor/Assessor Student Name I am requesting an extension on this assignment of days Reason(s) Extension has been declined/granted until Signatures Tutor Date Student Date Certif Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 50 icate in Retail Pharmacy Assistant Level 3 Page 50 of 62

52 SCHOOL OF DESIGN AND HUMANITIES te in Retail Pharmacy Assistant Level 3 Assessment Resit Application Course/Module Assessment Date Mark in original assessment Tutor/Assessor Student Name Reason(s) Resit has been declined/granted Signatures Tutor Date Student Date t Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 51 e in Retail Pharmacy Assistant Level 3 Page 51 of 62

53 SCHOOL OF DESIGN AND HUMANITIES te in Retail Pharmacy Assistant Level 3 Notice of Absence Name: Date of Absence: Time: Reason for Absence: Doctor s te attached if absent for 3 days or more Absence Verified Approved Not Approved Date: Tutor signature: Student signature: Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 52 te in Retail Pharmacy Assistant Level 3 Page 52 of 62

54 Authority to Release Information of Course Results Consent Form Because of the Privacy Act, we need your authority to release information on your course results that may help a future employer in their selection process. Therefore could you please fill in the information below and return to the Pharmacy Team. DECLARATION I of (City) attended the Bay of Plenty Polytechnic Pharmacy studies and hereby give permission to the Bay of Plenty Polytechnic pharmacy team to divulge information that may be required by an employer or a training provider. NAME: ADDRESS: PHONE NO: SIGNATURE: t Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 53 e in Retail Pharmacy Assistant Level 3 Page 53 of 62

55 Field Trip Rules and Consent Form Offsite Activities Field trips are conducted over one day or a number of days, containing a mix of directed activities and free time. At all times students must take care of their own safety and are expected, as adults, to act in a responsible and mature manner. There will be a tutor or tutors in charge of trips. The Polytechnic contact person, in the case of an emergency, is Contact: Work (07) extension Other 1. Students must familiarise themselves with and STRICTLY ADHERE TO, safety rules management of identified hazards at all activities, fire and emergency evacuation procedures from buildings and vehicles, and any other safety regulations. 2. Students shall be considerate and conduct themselves in a manner which regards the rights and welfare of all other members on the field trip. 3. Students shall not conduct themselves in a manner which will be detrimental to the orderly functioning of the field trip or to the good reputation of the Polytechnic. 4. Students shall observe all rules and regulations pertaining to their conduct that are made from time to time by the tutors in charge of the field trip. 5. No alcohol or prohibited drugs may be carried or consumed by students during the field trip. 6. There will be no smoking in the vehicles at any time. 7. Any serious breach of the rules or regulations with result in the student being sent home immediately at his or her own expense. 8. Any cases of misconduct or breaches of discipline will be dealt with in accordance with Polytechnic Policy and will be heard by the Student Discipline Committee. 9. Students are required to leave one copy of the itinerary with their parents / guardians / Emergency Contact, return one copy to the Polytechnic signed, and take one copy with them on the trip. te in Retail Pharm Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 54 acy Assistant Level 3 Page 54 of 62

56 Student Medical Responsibility It is important that tutors are aware of any existing medical conditions and medication that you are taking. Medical Condition Yes No Medication 1 I take full responsibility to ensure that I have adequate medication for my condition while participating in any Offsite Activity on the programme. 2 I will complete prior to the departure all the necessary forms to ensure that the Programme Coordinator is aware of my special condition/s. 3 Because of my disability/health condition I have taken the necessary precaution to allow my participation in Offsite Activity and relinquish any responsibility to the Bay of Plenty Polytechnic and Staff for my participation. 4 I am currently taking/on a medical prescription because of my particular health condition/impairment/disability. I have sought permission and received clearance from my medical practitioner to participate in Offsite Activity. 5 Should the Programme Coordinator at any time during the Offsite Activity determine that I will be disadvantaged or that my particular health condition or disability could endanger others or myself, he/she may refuse my participation. 6 Consent: I consent that in an emergency the Programme Coordinator or any person that he/she may designate to forward my medical information to the appropriate medical services/personal/professionals. EMERGENCY CONTACT DETAILS Name: Address: Telephone No: Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 55 te in Retail Pharmacy Assistant Level 3 Page 55 of 62

57 PROPOSED FIELD TRIP(S) (if known) I acknowledge that the trip(s) are outlined above, may involve adventure activities, which involve possible risks to the participants. I understand that if I choose to participate in these adventure activities that they may involve an element of risk to myself. Student s Name (Please Print) Student s Signature Signature of Guardian (for Students under 18 years of age) PLEASE LEAVE A COPY OF THIS DOCUMENT AND A COPY OF YOUR ITINERARY AT YOUR OWN HOME BASE. Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 56 te in Retail Pharmacy Assistant Level 3 Page 56 of 62

58 SECTION SIX KEY DATES Bay of Plenty Polytechnic te Retail Pharmacy Assistant Level 3 57 te in Retail Pharmacy Assistant Level 3 Page 57 of 62