Frequently Asked Questions

Transcription

1 Frequently Asked Questions Questions About the Draws Q: What is the Fantasy 5-2nd Chance? A: Fantasy 5-2nd Chance provides players with a second chance at winning thousands of dollars each week. Players receive one 2nd Chance code on their Fantasy 5 ticket. For EVERY $5 spent on Fantasy 5 in a single transaction, you will receive one entry into the weekly Fantasy 5-2nd Chance draw. Fantasy 5-2nd Chance drawings occur weekly and offer three $10,000 prizes and twelve $1,000 prizes. Q: When are the weekly drawings? A: Draws are conducted within three business days of the entry deadline. Entry deadline is 11:59 pm every Saturday. Q: Will alternate winning codes be chosen? A: Five alternate codes are chosen and used only if a selected code is deemed by the California Lottery to be ineligible or invalid. Q: Is there a limit to the number of codes I can get? A: No. You will receive one code on your Fantasy 5 ticket. Each code is good for one 2nd Chance draw entry per every $5 purchased on a single ticket. Each code will expire 180 days from the date of purchase. Please be aware of the code submission limitation policy. See other Fantasy 5 2nd Chance FAQs for more information on this policy. Q: Will I receive a code if I purchased Fantasy 5 draws with the Advance Play feature? A: Yes. Codes from Advance Play are valid. However, to be eligible for an applicable 2nd Chance Draw, an entrant must submit an eligible code during the period designated in the rules for the applicable 2nd Chance Draw.

2 Questions About Winners Q: How will I know if I m a winner? A: Winners will be notified by to sign into their California Lottery 2nd Chance account for important information. Upon login to the winner's Lottery account, the winner will be notified of the winning prize. Winners must submit a Winner Claim Form in accordance with Lottery Regulations and procedures. Q: How will I know how much I ve won? A: Following code validation, winners' names and hometowns are posted on the Fantasy 5-2nd Chance "Results & Winners" page. Winning entries and prize amounts will be posted on the winners list by Friday at 5 p.m. each week for the previous draw. Q: What are my chances of winning a prize? A: The odds of winning vary based on the total number of entries that are received for a drawing, the total number of prizes awarded for each draw and the total number of entries an individual has submitted. Questions About the Prize Q: If I am selected as a winner, what do I need to do in order to claim my prize? A: Winners will be notified by to sign into their California Lottery 2nd Chance account for important information. Once signed in, a link to the claim form needed to claim the prize will be available. You will be asked to download, complete and mail the claim form to the following address: California Lottery Attn: 2nd Chance Promotion P.O. Box 1317 Sacramento, CA Q: How long will it take for me to receive my prize once I have been selected? A: Please allow 8 weeks for receipt of your prize. Contact our Customer Service toll-free at LOTTERY, Monday through Friday 8 a.m. to 5 p.m. if you have any questions. Q: Are taxes taken out of the prize money? A: All prize payments of $600 or more are subject to Federal tax withholding and other offsets as required by law. However, there are no California state/local taxes withheld.

3 Questions About Entry Q: How can I submit my codes? A: Codes can be manually submitted at Fantasy 5-2nd Chance or by scanning each eligible code using the California Lottery Official Mobile App. Q: Where can I download the California Lottery Official Mobile App? A: You can download the California Lottery Official Mobile App at Google Play and the Apple App Store. Q: What if I have trouble inputting my codes? A: If you receive a message stating a code is invalid, please double check the code and resubmit. If you believe a valid code is not being accepted, please contact us. You can find the "Contact the Lottery" link at the bottom of the website and send us a message explaining the situation. Q: Can I enter a draw more than once? A: Yes. You may enter a draw as many times as you wish, however, be aware of the code submission limitation policy and each submission requires a new code. Q: Can I win more than once per draw? A: No. For draws that have multiple prizes and prize levels, once selected as a winner for a specific prize, you cannot win another prize in that draw. Q: What happens if I submit my code after the deadline for the drawing? A: Any codes submitted after the entry deadline, 11:59 p.m. every Saturday, will automatically be entered into the draw for the following week. Entries are only good for one weekly draw. Q: How can I check to see what codes I have entered? A: Each time you submit a code, a record of your successful submission appears on the "My Submissions" page. All your entries appear on that page for your information and reference, so you can check the list against the codes you have. If the submission record is there, you can be assured that it is in the system.

4 Q: May I throw away my codes after I have entered them into a drawing? A: Here's our advice: You, the player, are ultimately responsible for the codes you ve submitted into 2nd Chance. If there is ever a question regarding one of your codes, we think it s better to have the physical codes in your possession. We recommend you keep your codes until the 2nd Chance draw for that particular game has concluded. However, throwing away your code does not disqualify you from any drawing, and it's not required that you have the original ticket to claim any 2nd Chance prize, but we d rather you be safe than sorry! Q: Can I mail in my codes to enter into the drawings? A: No. Mail-in entries are not accepted for this promotion. Q: Why did the Lottery reduce the limit on 2nd Chance submissions to 500 submissions a month? A: We see this as leveling the playing field. Every day we strive to ensure the integrity of all our games and promotions, including 2nd Chance. Unfortunately, some 2nd Chance participants actively search for other participants' discarded tickets, and in the past they have submitted thousands of codes into 2nd Chance. We are also aware that if a player purchases thousands of dollars in Lottery tickets a month, then this may be a strong indication of a problem gambling issue. As a World Lottery Association certified Level 4 member, we want to curb potential problem gambling. If you or someone you know has a gambling problem, please have them call the Problem Gambling toll-free hotline at GAMBLER. Q: When you say 500 limit, is that per game? Can I enter 500 codes for Fantasy 5-2nd Chance, 500 codes for SuperLotto Plus 2nd Chance and 500 codes for Scratchers 2nd Chance? A: No. The limit applies to a combined total of all monthly submissions whether it s all Fantasy 5 2nd Chance, all SuperLotto Plus 2nd Chance, all Scratchers 2nd Chance, or a combination of the three. Every code you submit counts toward your monthly limit of 500.

5 Q: How will I know how many codes I ve already entered? A: Your Lottery account shows you, real time, how many codes you ve entered for the month, so you ll be able to know when you re getting close to the limit. The system will stop you from submitting more than 500 codes during the month. Q: What if I m a Jackpot Captain or play as part of a group? A: The same limits apply for groups. The group will still only be able to input 500 codes per month. 08/19/2015