2014 Member & Component Support Resource Guide

Transcription

1 2014 Member & Component Support Resource Guide The M&CS Resource Guide contains information on renewal and recruitment and links to frequently used membership documents. 1 Updated October 22, 2013

2 2014 MEMBER AND COMPONENT SUPPORT RESOURCE GUIDE MEMBER & COMPONENT SUPPORT MANAGEMENT TEAM OVERVIEW MEMBER & COMPONENT SUPPORT DEPARTMENT CONTACT LIST 2014 MEMBERSHIP CALENDAR MEMBERSHIP FORMS AND APPLICATIONS MEMBERSHIP RENEWAL RESOURCES 2014 DUES INSTALLMENT PROGRAM INFORMATION MEMBERSHIP MARKETING RESOURCES RECRUITMENT & RETENTION MEMBERSHIP MARKETING RESOURCES NEW GRADUATE CAREER CENTER MARKETING RESOURCES MEMBERSHIP REPORTING RESOURCES MEMBER FULFILLMENT FELLOWSHIP ELIGIBILITY OTHER AVAILABLE RESOURCES 2014 MEMBERSHIP POLICIES MEMBER BENEFITS AND RESOURCE GUIDE 2013 MEMBER & COMPONENT SUPPORT RESOURCE GUIDE 2

3 MEMBER & COMPONENT SUPPORT MANAGEMENT TEAM OVERVIEW Member & Component Support Cedric Rush, Managing Director (202) Membership Operations & Processing Dues payment processing for new, renewing and reinstating members, refunds, upgrades, transfers, dues installment plan, membership records management, membership lapse/terminations, zip code territory management, membership policies for components Christina Thomas (Manager, Member & Component Support) (202) Membership Billing & Collections Annual Call for Dues, dues adjustments and waivers, invoicing, renewal notification, delinquency notifications, lapse notifications, outstanding balance collection, Job Board revenue share Tai Cleveland (Manager, Billing & Collections) (202) Membership Initiatives Recruitment and retention, New Member Welcome Kits, promotional membership campaigns e.g., 15 for 12), membership communications and marketing, project management execution, information technology and web management, special studies and strategies Wanda Chambers Steinberg (Manager, Membership Initiatives) (202) Membership Strategy Marketing, membership retention and recruitment, membership reporting Patrick Haller (Director, Member & Component Support Strategy) (202) Call Center Operations Information Central (800) , option 2 Inbound call and e mail for general membership inquiries and requests new, renewing, reinstating membership support; outbound member and component communications in support of Convention, Grassroots, and Institute wide initiatives; general inquiries from the public CES Member Support (800) , option 3 Inbound calls and e mails specific to the management of continuing education for members and CES providers Bryan Lipps (Director, Call Center Operations) bryanlipps@aia.org (202) The American Institute of Architects 1735 New York Avenue NW Washington, DC

4 MEMBER & COMPONENT SUPPORT DEPARTMENT CONTACT LIST LAST NAME FIRST NAME PHONE TEAM Rush Cedric (202) Managing Director Chambers Wanda (202) Membership Initiatives (Manager) Cleveland Tai (202) Billing & Collections (Manager) Crawford Veletta (202) Information Central Call Center Der Jacqueline (202) Operations and Processing Detgen Kathleen (202) Operations and Processing (Specialist) French Dana (202) CES Support Call Center (Specialist) Haller Patrick (202) Member & Component Support Strategy (Director) Hillman Betteenia (202) Information Central Call Center Karfeld Alison (202) Information Central Call Center Lipps Bryan (202) Call Center Operations (Director) Oldfield Jason (202) Information Central Call Center Magallanes Alfredo (202) CES Support Call Center (Specialist) Smith Keith (202) CES Support Call Center Thomas Christina (202) Operations and Processing (Manager) Verner Vanessa (202) Operations and Processing 4

5 2014 MEMBERSHIP CALENDAR ~The 2014 Membership Calendar encompasses invoicing, dues processing and retention & recruitment initiatives~ January February March Date Activity Date Activity Date Activity Career Center Marketing Launch Q1 New Graduate Promotion Continues New Graduate Promotion Continues New Graduate Member Prospect List Development New Graduate Promotion Launch 1/7 Termination Process run in netforum (2013 unpaid members) 1/9 Membership Renewal Reminder 1/10/ 2014 Recruitment Reminder Mailer ( 3 rd Mailer since Oct. 2013) 1/15 Official Deadline for 2014 Renewal 2/11 Membership Renewal Reminder 2014 Membership Marketing Plan Announced Job Board Revenue Sharing Processed: Q /11 Membership Renewal Reminder 3/25 Membership Renewal Reminder Pre-Lapse Notification 3/31 Lapse Members with Unpaid 2014 Renewal (process run in netforum on 4/8/14) 2014 Winback Outreach Begins 1/23 Drawing for New Member & Renewal Incentive Promotion April May June Date Activity Date Activity Date Activity New Graduate Promotion Continues New Graduate Promotion Continues New Graduate Promotion Continues 4/1 Q2 Rates Begin for New & Reinstating Members 4/8 Lapsing Process ran in netforum 4/9 Membership Lapse Renewal Reminder Job Board Revenue Sharing Processed: Q Winback Outreach Continues Component Outreach Begins - obtain updated member contact information through 5/13 Secretary s Lapse and Direct Mail Notification sent 2014 Winback Outreach Continues 6/2 Call for 2015 Dues Collect Dues Rates from all Components Component Outreach Cont. - obtain updated member contact information through [TBD] 2015 National Dues Rates Approved [TBD] Fall Member Prospect List Development 6/10 Secretary s Official Lapse Notification 2014 Winback Outreach Continues Convention 50 Years Membership Report July August September Date Activity Date Activity Date Activity 7/1 Q3 Rates Begin for New & Reinstating Members Member Prospect List Development Finalized 9/15 Deadline to report 2015 Dues Rates 7/8 Secretary s Official Lapse Notification Reminder 7/31 Job Board Revenue Sharing Processed: Q Component Outreach Cont. - obtain updated member contact information through Winback Outreach Continues 2013 CES Audit Process-Members are notified they are deficient and have until 9/30/14 to satisfy CE requirement Membership Marketing Retention + Recruitment Plan Announced Component Outreach Cont. - obtain updated member contact information through Winback Outreach Continues 9/16 netforum 2015 membership invoice renewal process begins + distribution to components of member invoice registry 9/ Early Renewal Invoicing Begins 9/25 15 for 12 Promotion Drops Component Outreach Cont. - obtain updated member contact information through CES Deadline (9/30/14) October November December Date Activity Date Activity Date Activity 10/1 Enrollment opens for 2015 Dues Installment Program 10/1 15 for 12 Promotion Begins (2015 Rates) 10/1 Renewal Incentive Promotion Begins [TBD] 10/1 New Member Incentive Promotion Begins [TBD] 10/ Dues Rates updated in netforum 10/1 Distribution of 2015 Renewal Invoices Begins Job Board Revenue Sharing Processed: Q /3 Distribution of 2015 renewal invoices continues [TBD] 15 for 12 Promotion Drops Follow-Up Piece 12/31 Final Deadline to Renew 2014 Membership Termination of Membership (process run in netforum on 1/6/15) 12/ Membership Renewal Reminder 12/ Membership Renewal Reminder 12/31 Final Deadline for 2013 Continuing Education Compliance (CES) Termination of Membership (process run in netforum on 2//15) ***RECURRING PROCESSES Points of Contact (1) Membership Fulfillment Weekly Payment Processing and Membership: Christina Thomas christinathomas@aia.org (2) Monthly Debiting Process for DIP enrollees last business day of each month Renewal Invoicing/Call for Dues and Job Board: Tai Cleveland taicleveland@aia.org (3) Membership Reporting Monthly Fulfillment, Renewal Incentives & Prospect Lists Wanda Chambers Steinberg wandachambers@aia.org Membership Reporting & Analytics: Meera Patel meerapatel@aia.org ** Membership Renewal Reminders are subject to change with appropriate notification 5

6 MEMBERSHIP FORMS AND APPLICATIONS New members that opt not to join online may complete the membership application that fits the eligibility type for their membership. Reinstating members currently do not have the option of reinstating online and are required to complete the paper application. Membership forms are used for current members that wish to change their membership status, transfer membership to a different chapter or request a reduction or full waiver of dues. A completed form is required for all requests Membership Applications Writable PDF Versions: Architect Application Associate Application International Associate Application New Graduate Application Word Versions: Architect Application 2014 Membership Forms Writable PDF Versions: Architect Membership Elevation Emeritus Membership Application Transfer Request Form Word Versions: Architect Membership Elevation Transfer Request Form Associate Application International Associate Application New Graduate Application 2014 Dues Adjustment/Waiver Form Dues Adjustment/Waiver Form FAQ s Dues Adjustment/Waiver Form Dues Adjustment/Waiver Form Exceptional Circumstances Contact: Christina Thomas (Manager, Member & Component Support) christinathomas@aia.org (202)

7 2014 MEMBERSHIP RENEWAL RESOURCES The information below includes materials regarding the annual invoicing call for dues production cycle. It also includes a summary of AIA National dues rates from , as well as samples of the 2014 renewal invoices, President s letters, renewal reminders, and the final membership lapse letter from the Secretary. Call for Dues Information 2014 Call for Dues Production Cycle Overview and Calendar 2014 Invoice Renewal Production Cycle Chart Invoice Templates Architect Architect Supplemental Dues Emeritus Subscription Associate International Associate National Allied President s Renewal Letters Architect, Associates, International Associates and National Allied Members Emeritus Members Only 2014 HTML Renewal Template upon Invoicing Contact: Tai Cleveland (Manager, Billing & Collections) taicleveland@aia.org (202)

8 2014 DUES INSTALLMENT PROGRAM INFORMATION The Dues Installment Program is available from October 1 April 30 for renewing, reinstating and new graduate members. Renewing members are required to enroll online. Reinstating and new graduate members must complete the enrollment form, accompanied by a membership application. A Dues Installment Adjustment Form is required when an enrollee requests to change or update the credit card number on file for their installments. General Information 2014 Dues Installment Program Policies 2014 Dues Installment Frequently Asked Questions 2014 Dues Installment Program Enrollment (Reinstating Members) *Enrollment form is for reinstating members only 2014 Dues Installment Program Enrollment Contact: Christina Thomas (Manager, Member & Component Support) christinathomas@aia.org (202)

9 2014 MEMBERSHIP MARKETING RESOURCES RECRUITMENT & RETENTION We encourage components to provide your critical support to promote membership recruitment and retention. Help us spread the word about the value of membership to your local prospects and current members. The theme for the 2014 membership campaign continues with I AM AIA, which reinforces the idea that the strength of the Institute resides in our members. You can find marketing materials for recruitment and retention efforts, including print ads, Web ads, and Web content for your component Web site. Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) wandachambers@aia.org Contact: Patrick Haller (Director, Member & Component Support Strategy) patrickhaller@aia.org (202) Fall Membership Presentation 2013 Fall Membership Presentation Recording coming soon National Direct Mail Campaign Piece Architect Recruitment Mailing Date In progress ,915 New prospective Architects & terminated former Architect members National Direct Mail Campaign Piece Associate Recruitment Mailing Date In Progress ,956 New prospective Associates National Direct Mail Campaign Piece General Recruitment Mailed to Component by requests membershipcollateral@aia.org /components will be required to provide their shipping account number. General marketing materials have been created to help component leaders promote AIA membership throughout the fall and through Component leaders can request a copy of these direct mail materials by sending an to membershipcollateral@aia.org. using the online ordering tool (coming soon). Components are responsible for shipment costs. Limited quantities are available and components are asked to submit one order per chapter. Components will need to provide UPS or FedEx shipping account numbers with all requests, along with the shipping contact name, address, and telephone number. For components without UPS or FedEx accounts, shipping can be charged via component credit card. Generic Materials (Use Anytime Not Date Specific) ad_mem_cmp_join_8.5x11 ad_mem_cmp_join_8.5x11_bw ad_mem_cmp_join_8.5x5.5 ad_mem_cmp_join_8.5x5.5_bw 2014 Recruitment Advertisements Print Architect Print Ad Full Page Recruitment Sep 2013 Print Ad Rosannah Full Page Recruitment Sep 2013 Print Ad Full Half Page Recruitment Sep 2013 Print Ad Rosannah Half Page Recruitment Sep 2013 Print Ad Full Quarter Page Recruitment Sep 2013 Print Ad Rosannah Quarter Page Recruitment Sep 2013 (Recruitment and Retention Resources continued on following page) 9

10 2014 MEMBERSHIP MARKETING RESOURCES RECRUITMENT & RETENTION (Cont.) Recruitment Advertisements Print Associate Print Ad Full Page Recruitment Sep 2013 Print Ad Full Half Page Recruitment Sep 2013 coming soon Print Ad Full Quarter Page Recruitment Sep 2013 Recruitment Advertisements Web Elevate Your Career Path Web Ad Recruitment Elevate September 2012 Web Ad Recruitment Elevate September 2012 Web Ad Recruitment Elevate September 2012 Web Ad Recruitment Elevate September 2012 Generic Recruitment Signatures Signatures v1 Recruitment Signatures v2 Recruitment Signatures v3 Recruitment Signatures v4 Recruitment Web Ad Recruitment Elevate September 2012 Web Ad Recruitment Elevate September 2012 Web Ad Recruitment Elevate September 2012 Generic Recruitment Web Content Web Banner v1 Recruitment Web Banner v2 Recruitment Web Banner v3 Recruitment 2014 Recruitment Early Join Incentive 2014 Early Join Membership Incentive Promotion Content (coming soon) 2014 Early Join Incentive Terms and Conditions (Recruitment and Retention Resources continued on following page) Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) (202) Contact Patrick Haller, Director, Member & Component Support Strategy (202)

11 2014 MEMBERSHIP MARKETING RESOURCES RECRUITMENT & RETENTION (Cont.) Signature Instructions instructions_mrkt_ _signatures_ Join Signatures 2014 Renew Signatures signature_mem_join_225x104_v1 signature_mem_join_225x104_v2 signature_mem_join_400x100 v4 signature_mem_renew_225x104_v1 signature_mem_renew_225x104_v2 signature_mem_renew_400x100_v Join Web Banners 2014 Renew Web Banners banner_mem_join_web_720x220_v1 banner_mem_join_720_220_v2 banner_mem_join_720x220 v3 banner_mem_renew_web_720x220_v1 banner_mem_renew_web_720_220_v2 banner_mem_renew_web_720_220_v2 Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) (202) Please contact Patrick Haller, Director, Member & Component Support patrickhaller@aia.org (202)

12 2014 NEW GRADUATE MARKETING RESOURCES New Graduate Online Join Walkthrough The AIA offers complimentary membership for 2013 graduates of accredited schools of architecture. Graduates must provide a copy of their diploma with a membership application to receive free complimentary membership with the AIA for up to 18 months through December 31, This promotional membership begins upon date of graduation and not the join date. Graduates should join as early as possible to take advantage of the membership. Graduation Month Enrollment Month Complimentary Membership Through* Number of Months of Membership (Up to 18 Months) June 2013 June 2013 December 31, months August 2013 August 2013 December 31, months December 2013 December 2013 December 31, months June December 2013 February 2014 December 31, months June December 2013 June 2014 December 31, months June December 2013 December 2014 December 31, month or less June 2014 June 2014 December 31, months August 2014 August 2014 December 31, months December 2014 December 2014 December 31, months *Some local and state AIA chapters charge a nominal membership fee. Promotional New Graduate Brochure Post Card Mailer and Spring 2013 New Graduate Promotional E mail Spring and Fall 2013 Direct Mail Brochure/Poster (watch video of brochure unfolding to poster) Fall 2013 Prospect List (Prospects from AIAS and Intern Development Program) coming soon Additional Resources Available Soon Web Page Resource ( New Graduate Web page: Join Webpage: Web Ads Web Ad: 120x240 Web Ad: 150x150 Web Ad: 220x183 Web Ad: 300x100 Web Ad: 468x60 Web Banner Page Content Web Page Content (Word document) Print Ads Full Page: x Half Page: x Quarter Page: x Mickey Jacob Video AIA President Reaches Out to Young Architects Emerging Professionals Testimonial Video Emerging Professionals Video Web Banner: 720 x 220 pixels Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) wandachambers@aia.org (202)

13 2014 Membership Marketing Resources Fall Recruitment Prospect List Obtain your prospect list for the fall new member campaign by region. While every effort was made to ensure no active member was included in this campaign, there is a possibility that a member would receive it due to the complexity of the process. A disclaimer was added to the direct mail I AM AIA National marketing piece While the AIA has made several attempts to ensure that only non members receive this promotion, there may be some valued members who remain on the distribution list. We apologize for the error. Components may use these prospect lists for their direct marketing outreach recruitment efforts. California Central States Florida & Caribbean Gulf States Illinois Michigan Middle Atlantic Northwest & Pacific Ohio Valley Pennsylvania South Atlantic Texas Virginias Western Mountain New England New Jersey New York North Central States *Prospect List Field Guide *The Prospect List Field Guide provides a glossary of the field names in the prospect list. Components are encouraged to reference the Field Guide when reviewing data contained in the prospect list. A disclaimer regarding free convention registration will be included in the direct mailer which states, Offer is valid only for first time new architect, associate, and international associate members who join; and lapsed members (five years or more) who rejoin the AIA between June 23, 2013, and June 28, Lapsed (four years or less), local, and national allied or affiliate members, and associate members who upgrade membership to architect are not eligible for this offer. This offer is not transferable and is a one time offer. This offer is not related to any other local or state AIA component recruitment, dues, or assessment requirements. Membership dues must be paid in full to receive convention registration. Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) wandachambers@aia.org (202) Please contact Patrick Haller, Director, Member & Component Support patrickhaller@aia.org (202)

14 CAREER CENTER MARKETING RESOURCES General marketing materials have been created to help component leaders promote AIA Career Center to job posters and job seekers. Component leaders can request a copy of these direct mail materials by sending an to membershipcollateralrequest@aia.org. Components will be responsible for shipment and materials will be available in packages of varying quantities. Limited quantities are available and components are asked to submit one order per chapter. Components will need to provide UPS or FedEx shipping account numbers with all requests, along with the shipping contact name, address, and telephone number. For components without UPS or FedEx accounts, shipping can be charged via component credit card. Print Products (Job Employer and Seeker) Brochure_mem_career_center (Employer).pdf Employer full page final (Job Employer).pdf Employer half page 2 (Job Employer).pdf Employer quarter page final (Job Employer).pdf 6 x 9 Final ( Job Seeker) Full Page Ad (Job Seeker) Web Products (Employer) AIA Career Center (employer) 120x240.gif AIA Career Center (employer) 150x150.gif Web Products (Employer Continued) AIA Career Center (employer) 220x184.gif AIA Career Center (employer) 300x100.gif AIA Career Center (employer) 468x60.gif AIA Career Center (employer) 628x93.gif Web Products (Job Seeker) AIA Career Center (seeker) 150x150.gif AIA Career Center (seeker) 120x240.gif AIA Career Center (seeker) 220x184.gif AIA Career Center (seeker) 300x100.gif AIA Career Center (seeker) 468x60.gif AIA Career Center (seeker) 628x93.gif To save gif files, Click on link or copy URL and paste into browser Right click on graphic, and Select Save Picture As and select.gif or.bmp When loading.gif or.bmp to website, hyperlink graphic to Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) wandachambers@aia.org (202)

15 MEMBERSHIP REPORTING RESOURCES Member & Component Support will continue to support the Components with management of their membership data report. We have outlined a glossary that allows each Component to know what the report we are producing, frequency of the report and where the report can be found. Listed below are reports that can be accessed by the Components on a weekly or monthly basis. Report Type Frequency 2013 Location 2014 Location Monthly Membership Counts and Rosters > 2013 Membership Reports > 2013 Membership Renewal Comparison Reports Reports Membership Renewal Comparison DIP Membership Dues Installment Program Rosters Membership Fulfillment Reports National Membership Demographics Reports National Historical Membership Performance Summary Report N/A Weekly Monthly Monthly This report can be run by the component in netforum. Follow these Instructions. Membership Counts and Rosters > 2013 Membership Reports > 2013 Fulfillment Membership Counts and Rosters > 2013 Membership Reports > 2013 Monthly Demographics Report Membership Counts and Rosters > 2013 Membership Reports > National Historical Membership Performance Summary Report Membership Counts and Rosters > 2014 Membership Reports > 2014 Membership Renewal Comparison This report can be run by the component in netforum. Follow these Instructions. Membership Counts and Rosters > 2014 Membership Reports > 2014 Fulfillment Membership Counts and Rosters > 2014 Membership Reports > 2014 Monthly Demographics Report Membership Counts and Rosters > 2014 Membership Reports > National Historical Membership Performance Summary Report Regional Historical Membership Performance Summary Report Component Historical Membership Performance Summary Report Monthly Monthly Membership Counts and Rosters > 2013 Membership Reports > Regional Historical Membership Performance Summary Report Membership Counts and Rosters > 2013 Membership Reports > Component Historical Membership Performance Summary Report Membership Counts and Rosters > 2014 Membership Reports > Regional Historical Membership Performance Summary Report Membership Counts and Rosters > 2014 Membership Reports > Component Historical Membership Performance Summary Report (Reporting Resources continued on following page) 15

16 MEMBERSHIP REPORTING RESOURCES (Continued) Membership Renewal Comparison The membership renewal report is a comparison of all members who were invoiced with a dues amount and compares those members who have paid during the same period the previous membership year. This report does not include all members of a chapter, only renewing members (not new, reinstating or Emeritus). Emeritus members are not required to pay dues and do not receive an invoice for membership dues. This is a custom report and cannot be produced through netforum. DIP Membership Dues Installment Program Rosters This report can be run directly in netforum by the Component staff. Report Central > Membership Module > Overview Category > AIA Dues Installment Program (DIP) Report Membership Fulfillment Reports These reports list the members that were included in the weekly fulfillment submissions. These include new, reinstating and upgrading members that are receiving full membership packets, as well as any requests for cards, certificates, pins or full membership packages. The members should receive their items in 3 4 weeks of submission to our provider. National Membership Demographics Reports This monthly report breaks our membership into categories to show the demographic diversity of our membership. The categories include gender, ethnicity, age, organization type, and member status. These are further broken down into member type categories. This is shown as member counts and as percentages of total members. This is a custom report, but the data comes from a report that can be run directly in netforum by Component staff. Report Central > Membership Module > Members Category> AIA Member Count by Mbr Type, Ethnicity and Gender National Historical Membership Performance Summary Report This report compares the month end membership counts by member type against both historical month end and year end data. This includes a breakdown by member status (new/reinstated/renewed), and percentages of retention, attrition and growth. This is a custom report and cannot be produced through netforum only. Regional Historical Performance Summary Report This report compares the regional month end membership counts by to historical month end data for up to five years (where available some months may not have historical data for each year). For 2013, the report also includes all detail data, sorted by region, state and local component. This is broken down by member type. This is a custom report and cannot be produced through netforum only. Component Historical Performance Summary Report This report compares the month end membership counts for each component to the historical month end data for up to five years (where available some months may not have historical data for each year). This is broken down by member type. This is the data used to create the Regional Historical Performance Summary Report. This is a custom report and cannot be produced through netforum only. Contact: Patrick Haller (Director, Member & Component Support Strategy) patrickhaller@aia.org (202)

17 MEMBERSHIP FULFILLMENT RESOURCES New and reinstating members and members elevating from Associate to Architect generally receive welcome packages within six to eight weeks of joining or elevating to Architect. The AIA works with an external vendor who mails packages to members via first class mail. Orders are usually placed on a weekly basis. Joining, reinstating, and members elevated to Architect also receive a welcome letter from the AIA President sent out by AIA National. Welcome packages include membership certificates signed by the AIA President and AIA Secretary (11 x 14 for Architect members and 9 X 12 for Associate, International Associate, and National Allied members) and membership pins (gold tone for Architect and silver tone for Associate and International Associate members). National Allied members do not receive membership pins. In addition, the welcome package includes an AIA membership card and key fob. Downloadable samples of membership certificates are available using the link: Sample Fulfillment Certificates. A sample certificate is shown below. Sample Pins Sample Key Fob and Card Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) wandachambers@aia.org (202)

18 RESOURCES TO VERIFY FELLOWSHIP (FAIA) ELIGIBILITY Eligibility Requirement: Architect members who have been in good standing for at least ten years may be nomicated for Fellowship. During previous system conversions, there has been some data transfer issues that affect our ability to determine with 100% accuracy the historical data without additional, manual fact checking. We are working to correct data in our system to be able to identify all members history with complete accuracy. Once that process is complete we can provide a list of FAIA eligible members with certainty. Until that time, we can only provide resources to help verify members eligibility. Once you have determined a list of members that you would like to submit to be considered for Fellowship, and prior to completing the application process, you need to verify that the members are, in fact, eligible. There are two resources to be used to verify the 10 years of membership for a member to be eligible for Fellowship. 1) AIA History Archive Data o AIA History Archive Data User Guide Contact: Nancy Hadley (Manager, Archivist & Records) nhadley@aia.org (202) ) FAIA Netforum Report Instructions and User Guide 18

19 OTHER RESOURCES 2014 Membership Policies Contact: Christina Thomas (Manager, Member & Component Support) (202) Member Benefit and Resources Guide Contact: Wanda Chambers Steinberg (Manager, Membership Initiatives) (202) Member & Component Support Resource Guide Contact: Christina Thomas (Manager, Member & Component Support) (202)