POSITION Administrative Intern

Transcription

1 POSITION Administrative Intern ABOUT CITY HEALTH WORKS Founded in 2013, City Health Works creates healthier, stronger neighborhoods by providing neighborhood-based health coaching and care coordination to individuals struggling with chronic illnesses, as well as transitions of care for patients returning home from a hospitalization. City Health Works currently operates in NY and is gaining increasing recognition nationally for its role in building a high performing community health workforce that can improve health while reducing costs. City Health Works is a trusted partner to major health systems in helping them enhance primary care. Partners include the Mount Sinai Health System, NY Health & Hospitals, Insurers, and federally qualified health centers. City Health Works has been featured in PBS Newshour, NPR, Crain s New York, Modern Healthcare, Politico, the Economist, NationSwell, the Brookings Institution, Washington Post, GLG, the NY Daily News, Huffington Post, and elsewhere. Read more about our organization and recent press here: Job Description The Administrative Intern provides core administrative and programmatic support in the areas of office management, quality assurance and communications. ROLE AND RESPONSIBILITIES Office Administration & Management General office duties (reception, managing calls) Maintain calendar for outreach activities Copy, scan, upload and file client data. Quality Assurance Assist with quality assurance calls to clients after registration, midway through program, and at program completion. Send welcome, outreach and program completion letters to all clients. Conduct inactive calls. Outreach Assist with outreach activities such as walking club and farmer s market tours.

2 QUALIFICATIONS & COMPETENCIES Bilingual required (English/Spanish). Excellent computer skills. Excellent customer service skills and phone manner. Excellent interpersonal skills and ability to follow directions and complete tasks on a deadline. Must work well independently and in teams. Must respect unique needs and diverse backgrounds of members of the community. Start date: September 2018 Location: Harlem, NY APPLICATION PROCESS Send a Resume and Cover Letter with Admin Intern in the subject line to: hiring@cityhealthworks.com 2

3 POSITION Health Coach ABOUT CITY HEALTH WORKS Founded in 2013, City Health Works creates healthier, stronger neighborhoods by providing neighborhood-based health coaching and care coordination to individuals struggling with chronic illnesses, as well as transitions of care for patients returning home from a hospitalization. City Health Works currently operates in NY and is gaining increasing recognition nationally for its role in building a high performing community health workforce that can improve health while reducing costs. City Health Works is a trusted partner to major health systems in helping them enhance primary care. Partners include the Mount Sinai Health System, NY Health & Hospitals, Insurers, and federally qualified health centers. City Health Works has been featured in PBS Newshour, NPR, Crain s New York, Modern Healthcare, Politico, the Economist, NationSwell, the Brookings Institution, Washington Post, GLG, the NY Daily News, Huffington Post, and elsewhere. Read more about our organization and recent press here: MISSION of THE ROLE City Health Works success is powered by our unique ability to build trust with patients and clinicians that trust begins with our workforce of highly skilled locally-hired Health Coaches. Our approach to hiring, training and supporting Health Coaches drives high-quality operations. Creating quality local jobs serves our mission to build stronger, healthier neighborhoods. Health Coaches provide individual coaching sessions to implement realistic, culturally appropriate lifestyle changes to achieve successful disease self-management. Sessions are held in the home or convenient community settings. With shared life experience, our Health Coaches have a unique ability to motivate health behavior change through health coaching, assist patients as they navigate the complexities of the healthcare system and provide ongoing care coordination services. ROLE AND RESPONSIBILITIES Educate, motivate and support individuals living with uncontrolled chronic illness in ways to achieve realistic, culturally appropriate lifestyle changes to help self-manage their illnesses. Maintain high standards of productivity and quality with regards to client engagement and retention. Communicate health complications and risks to Health Coach Supervisor when necessary. Conduct individual case reviews and problem solving with Health Coach Supervisor. Provide regular feedback and troubleshoot with supervisors and fellow health coaches to develop solutions that improve members health. Engage in collaborative care meetings with City Health Works staff and clinical partners. Demonstrate willingness to take on new assignments, learn new things and adapt to technological improvements and organizational change.

4 Demonstrate proficiency in planning, organizing and prioritizing workload using appropriate technology (i.e. phone, tablet, , etc.). Complete tasks including session documentation, coaching and health education accurately and in accordance with organizational guidelines. Serve as a positive representative of the organization internally and externally. Demonstrate cultural competence, intellectual curiosity and desire for continual learning. Ensure compliance with all organizational privacy, security and compliance procedures. Communicate concerns or questions to the Privacy, Security, and/or Compliance Officer(s) when necessary in a timely way. QUALIFICATIONS & COMPETENCIES Minimum of High School diploma or GED. Demonstrated personal commitment to health and wellness. Live in or be familiar with the communities that we serve. Proficient in use of technology (smart phones, tablets, computers) Must possess exceptional interpersonal and organizational skills. Keen active listening and motivational skills. Good judgement and character. Must be able to manage a caseload and prioritize activities. Must possess willingness to learn new skills and technologies and be able to excel in a fast-paced, changing environment. Must work well independently and in teams. Must respect unique needs and diverse backgrounds of members of the community. Preference given to individuals with experience in chronic disease management or caring work for others (paid or unpaid). Work authorization for employment in the U.S. is required. Bilingual English/Spanish applicants welcome SALARY AND BENEFITS Compensation: $35,000 - $40,000 Benefits: Very competitive Benefits Package (medical, dental, vision, 401K, Wage Works, etc.) through TriNet. Detailed benefits overview available upon request. 20 days total of Vacation, Personal Time Office, & Sick Time. In addition, company-wide holiday between Christmas and New Year s Day. Work environment: 80% field-based, 10% outreach, 10% office-based Start date: September 2018 Location: Harlem, NY Work authorization for employment in the U.S. is required. APPLICATION PROCESS Send a Resume and Cover Letter with Health Coach in the subject line to: hiring@cityhealthworks.com. 2

5 POSITION Health Coach ABOUT CITY HEALTH WORKS Founded in 2013, City Health Works creates healthier, stronger neighborhoods by providing neighborhood-based health coaching and care coordination to individuals struggling with chronic illnesses, as well as transitions of care for patients returning home from a hospitalization. City Health Works currently operates in NY and is gaining increasing recognition nationally for its role in building a high performing community health workforce that can improve health while reducing costs. City Health Works is a trusted partner to major health systems in helping them enhance primary care. Partners include the Mount Sinai Health System, NY Health & Hospitals, Insurers, and federally qualified health centers. City Health Works has been featured in PBS Newshour, NPR, Crain s New York, Modern Healthcare, Politico, the Economist, NationSwell, the Brookings Institution, Washington Post, GLG, the NY Daily News, Huffington Post, and elsewhere. Read more about our organization and recent press here: MISSION of THE ROLE City Health Works success is powered by our unique ability to build trust with patients and clinicians that trust begins with our workforce of highly skilled locally-hired Health Coaches. Our approach to hiring, training and supporting Health Coaches drives high-quality operations. Creating quality local jobs serves our mission to build stronger, healthier neighborhoods. Health Coaches provide individual coaching sessions to implement realistic, culturally appropriate lifestyle changes to achieve successful disease self-management. Sessions are held in the home or convenient community settings. With shared life experience, our Health Coaches have a unique ability to motivate health behavior change through health coaching, assist patients as they navigate the complexities of the healthcare system and provide ongoing care coordination services. ROLE AND RESPONSIBILITIES Educate, motivate and support individuals living with uncontrolled chronic illness in ways to achieve realistic, culturally appropriate lifestyle changes to help self-manage their illnesses. Maintain high standards of productivity and quality with regards to client engagement and retention. Communicate health complications and risks to Health Coach Supervisor when necessary. Conduct individual case reviews and problem solving with Health Coach Supervisor. Provide regular feedback and troubleshoot with supervisors and fellow health coaches to develop solutions that improve members health. Engage in collaborative care meetings with City Health Works staff and clinical partners. Demonstrate willingness to take on new assignments, learn new things and adapt to technological improvements and organizational change.

6 Demonstrate proficiency in planning, organizing and prioritizing workload using appropriate technology (i.e. phone, tablet, , etc.). Complete tasks including session documentation, coaching and health education accurately and in accordance with organizational guidelines. Serve as a positive representative of the organization internally and externally. Demonstrate cultural competence, intellectual curiosity and desire for continual learning. Ensure compliance with all organizational privacy, security and compliance procedures. Communicate concerns or questions to the Privacy, Security, and/or Compliance Officer(s) when necessary in a timely way. QUALIFICATIONS & COMPETENCIES Minimum of High School diploma or GED. Demonstrated personal commitment to health and wellness. Live in or be familiar with the communities that we serve. Proficient in use of technology (smart phones, tablets, computers) Must possess exceptional interpersonal and organizational skills. Keen active listening and motivational skills. Good judgement and character. Must be able to manage a caseload and prioritize activities. Must possess willingness to learn new skills and technologies and be able to excel in a fast-paced, changing environment. Must work well independently and in teams. Must respect unique needs and diverse backgrounds of members of the community. Preference given to individuals with experience in chronic disease management or caring work for others (paid or unpaid). Work authorization for employment in the U.S. is required. English/Spanish/Guyanese Creole applicants welcome SALARY AND BENEFITS Compensation: $30,000 - $35,000 Benefits: Very competitive Benefits Package (medical, dental, vision, 401K, Wage Works, etc.) through TriNet. Detailed benefits overview available upon request. 20 days total of Vacation, Personal Time Office, & Sick Time. In addition, company-wide holiday between Christmas and New Year s Day. Work environment: 80% field-based, 10% outreach, 10% office-based Start date: September 2018 Location: Schenectady, NY Work authorization for employment in the U.S. is required. APPLICATION PROCESS Send a Resume and Cover Letter with Health Coach in the subject line to: hiring@cityhealthworks.com. 2

7 POSITION Social Worker ABOUT CITY HEALTH WORKS Founded in 2013, City Health Works creates healthier, stronger neighborhoods by providing health coaching and care coordination to individuals struggling with chronic illnesses. City Health Works currently operates in Harlem, NY and is gaining increasing recognition nationally for its role in building a high performing community health workforce that can improve health while reducing costs. City Health Works is a trusted partner to major health systems in helping them enhance primary care. Partners include the Mount Sinai Health System, NY Health + Hospitals, Insurers, and a network of Federally Qualified Health Centers (FQHC) across upper Manhattan. City Health Works has been featured in PBS Newshour, NPR, Crain s New York, Modern Healthcare, Politico, the Economist, NationSwell, the Brookings Institution, Washington Post, GLG, the NY Daily News, Huffington Post, and elsewhere. Read more about our organization and recent press here: MISSION of THE ROLE Social Workers report to the Chief Health Officer and their job function is to train, manage, and supervise a team of community health workers (Health Coaches) who provide self-management education, health coaching, and care coordination services to adults living with chronic diseases such as asthma, diabetes, hypertension, and congestive heart failure. Social Workers provide clinical social work services to clients and their families, including crisis intervention and assessment and treatment of emotional and behavior problems. Social Workers will coach clients on how to manage ongoing health conditions and provide therapy to help clients make positive behavior changes. Social Workers also support the care team in community outreach and engagement activities by screening clients for social determinants of health, depression, and anxiety. Social Workers must have strong interpersonal skills, knowledge of motivational interviewing, goal setting, and adult education principles. Social Workers will work closely with healthcare professionals to coordinate care needs across multiple medical and social providers. City Health Works seeks individuals who are well organized, flexible, goal oriented, committed to healthy living, and who enjoy motivating others to achieve to their goals. ROLE AND RESPONSIBILITIES Care team service delivery Provide guidance, support, training, and supervision to Health Coaches on care coordination and case management Help identify and address social determinants of health for clients served through case management and referrals Provide client mental health assessments and develop comprehensive care plans for those struggling with chronic illnesses and co-morbid depression and anxiety Assist with development of depression care and risk assessment protocols Help create and manage crisis intervention plan for Health Coaches Provide direct counseling and support to City Health Works clients via individual counseling and support groups to

8 help clients manage and cope with depression, anxiety, stress, and illness Conduct mental health and wellness trainings for Health Coaches Complete all appropriate documentation for each client on caseload Clinic and community engagement, community outreach, and referral management Engage in collaborative care meetings with Primary Care team at partnering clinical practices to review progress towards recruitment goals and strategies and conduct reviews of complex patients Manage outreach at community sites Educate Health Coaches regarding community resources and referrals Other Attend leadership and organizational meetings, when relevant Ensure compliance with all organizational safety and privacy and compliance procedures. Communicate concerns or questions to the Privacy, Security, and/or Compliance Officer when necessary in a timely way QUALIFICATIONS Education & Experience: NYS License to practice clinical social work required Requires Master s degree of social work (MSW) 2-3 years Counseling experience required (particularly in the areas of depression, anxiety, stress, and managing the burden of chronic illness) 2-3 years Case Management or Care Coordination experience preferred Bilingual (English/Spanish) strongly preferred SALARY AND BENEFITS Compensation: Commensurate with experience Benefits: Competitive Benefits Package (medical, dental, vision, 401K, Wage Works, etc.) through TriNet. Detailed benefits overview available upon request. 20 days total of Vacation, Personal Time Office, and Sick Time. In addition, company-wide holiday between Christmas and New Year s Day. Work environment: 50% remote, 25% field (supervising and shadowing Health Coaches), 25% office-based (administrative, individual and group meetings) Start date: August 1, 2018 Location: Harlem, NY Work authorization for employment in the U.S. is required. APPLICATION PROCESS Send a Resume and Cover Letter with Social Worker in the subject line to: hiring@cityhealthworks.com. 2