Job Description: Counselor - Licensed Full-Time

Transcription

1 Job Description: Counselor - Licensed Full-Time MHA-NYC is a leader in working with families and individuals, developing innovative, supportive solutions that address unmet community needs. Staffed by peers and professionals, our organization is committed to providing evidence-based, recovery-oriented services that help people lead rich and rewarding lives. Position Objective: This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Licensed Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, brief supportive counseling and follow-up services to individuals who contact the NYC Support program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Licensed Counselors interact with clients by telephone, SMS text messaging and/or web chat. The position provides an opportunity to gain a wide range of clinical skills and knowledge of the expanding field of behavioral health. Major Duties and Responsibilities: Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress. Conduct assessments in accordance to program policies & procedures. Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services. Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors. Manage interactions to ensure appropriate level of support is provided in efficient manner. Adhere to policies & procedures for each service offered by program. Accurately and efficiently document client interactions. Meet or exceed established key performance indicator goals. Utilize telephone, SMS texting, and/or web chat to interact with clients. Other duties as assigned. Required Skills: Valid NYS License and Registration. Fluency in the English language both oral and written. Fluency in the Spanish language and/or Cantonese & Mandarin languages (oral required, written optional) preferred. Courteous, empathic and professional manner. Motivational interviewing.

2 Active listening skills to establish working alliance with callers and/or chat/text visitors. Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries. Superior communication skills to convey information clearly, accurately and completely. Ability to maintain professional demeanor when handling crisis and other difficult contacts. Efficiency with balancing pace and flow of conversation and call time. Strong work ethic and ability to work well in a team setting. Qualifications: Master s Degree in Psychology, Social Work or related field required and valid NYS license to practice. Experience working in Healthcare Contact Center and/or in Mental Health Counseling strongly preferred. Must be comfortable working independently and as part of a team in a collegial group environment. Bilingual skills (Cantonese/Mandarin/English) are preferred. Copy of NYS license to practice, and current registration required by date of hire. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided. Salary - $43,500K, Current shifts available are evening, weekends and overnights Full benefits Medical, Dental & Vision, 401K, Life Insurance and much more. MHA-NYC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

3 Job Description: Counselor Master s Level Full-Time MHA-NYC is a leader in working with families and individuals, developing innovative, supportive solutions that address unmet community needs. Staffed by peers and professionals, our organization is committed to providing evidence-based, recovery-oriented services that help people lead rich and rewarding lives. Position Objective: This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Counselor provide evidence-informed crisis intervention, suicide prevention, information & referral, brief supportive counseling, and followup services to individuals who contact the NYC Support program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Counselor interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health. Major Duties and Responsibilities: Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress. Conduct assessments in accordance to program policies & procedures. Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services. Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors. Manage interactions to ensure appropriate level of support is provided in efficient manner. Adhere to policies & procedures for each service offered by program. Accurately and efficiently document client interactions. Meet or exceed established key performance indicator goals. Utilize telephone, SMS texting, and/or web chat to interact with clients. Other duties as assigned. Required Skills: Valid NYS License and Registration. Fluency in the English language both oral and written. Fluency in the Spanish language and/or Cantonese & Mandarin languages (oral required, written optional) preferred. Courteous, empathic and professional manner. Motivational interviewing. Active listening skills to establish working alliance with callers and/or chat/text visitors.

4 Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries. Superior communication skills to convey information clearly, accurately and completely. Ability to maintain professional demeanor when handling crisis and other difficult contacts. Efficiency with balancing pace and flow of conversation and call time. Strong work ethic and ability to work well in a team setting. Qualifications: Master s Degree in Psychology, Social Work or related field required, and valid NYS license to practice. Experience working in Healthcare Contact Center and/or in Mental Health Counseling strongly preferred. Must be comfortable working independently and as part of a team in a collegial group environment. Copy of NYS license to practice, and current registration required by date of hire. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided. Salary - $42,000K, Current shifts available are evening, weekends and overnights Full benefits Medical, Dental & Vision, 401K, Life Insurance and much more. MHA-NYC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

5 Job Description: Counselor Bachelor s Level Full-Time MHA-NYC is a leader in working with families and individuals, developing innovative, supportive solutions that address unmet community needs. Staffed by peers and professionals, our organization is committed to providing evidence-based, recovery-oriented services that help people lead rich and rewarding lives. Position Objective: This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Counselor provide evidence-informed information and referrals, brief supportive counseling, crisis intervention and suicide prevention, and follow-up services to individuals who contact the program in emotional distress and/or seeking information on available services. Counselor interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health. Major Duties and Responsibilities: Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress. Conduct assessments in accordance to program policies & procedures. Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services. Manage interactions to ensure appropriate level of support is provided in efficient manner. Adhere to policies & procedures for each service offered by program. Accurately and efficiently document client interactions. Meet or exceed established key performance indicator goals. Utilize telephone, SMS texting, and/or web chat to interact with clients. Other duties as assigned. Required Skills: Fluency in the English language, both oral and written. Fluency in the Spanish language and/or Cantonese & Mandarin languages (oral required, written optional) preferred. Courteous, empathic, and professional manner. Motivational interviewing. Active listening skills to establish working alliance with callers and/or chat/text visitors. Efficiency with information-gathering and problem-solving to facilitate resolution of inquiries. Superior communication skills to convey information clearly, accurately and completely. Ability to maintain professional demeanor when handling crisis and other difficult contacts. Efficiency with balancing pace and flow of conversation and call time Strong work ethic and ability to work well in a team setting.

6 Qualifications: Bachelor's Degree in Psychology, Social Work or related field required. Experience working in Healthcare Contact Center and/or in Mental Health Counseling strongly preferred. Must be comfortable working independently and as part of a team in a collegial group environment. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided. Salary - $38,000K, Current shifts available are evening, weekends and overnights Full benefits Medical, Dental & Vision, 401K, Life Insurance and much more. MHA-NYC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

7 Job Description: Supervisor (Licensed) Full-Time, Exempt Position Position Objective: The Supervisor serves as the primary, on-site supervisor and team leader for a designated shift and provides direct clinical and administrative supervision to crisis counselors. Supervisor provide oversight across different service tracks and hotlines, and provide additional content supervision and consultation for specialized track(s) as necessary. Department: Contact Center Services Here 2 Help Connect Reports to: Clinical Manager Various shifts available: (Sun Thurs, 11pm 7am) must have flexibility in working weekends, (Tues Sat, 11pm 7am) must have flexibility in working weekends, or Evening/Overnight Shift - (Fri Tues, 9pm 5am) must have flexibility in working weekends Essential duties and responsibilities: Provide ongoing clinical, administrative, and technical supervision to direct reports; review application of clinical skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Training department. Ensure compliance of direct reports with clinical training and supervision requirements. Attend monthly clinical supervision, and ongoing seminars as indicated. Conduct contact call monitoring for quality improvement and training purposes; work directly with Quality Improvement Specialist and Associate Director. Collaborate with crisis counselors in de-escalation of client contacts that warrant supervisory intervention (through coaching of crisis counselor and/or contact with client). Adhere to performance-based management approach utilizing key performance indicators to make data driven evaluations. Maintain responsibility for meeting service levels and maintaining efficient operations during given shift. Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels. Perform annual evaluation of all direct reports. Work with program leadership to ensure efficient dissemination of all policy and program changes, and assist with implementation of new programs. Complete monthly reports as indicated for quality improvement and operations. Coordinate and manage regular communications with internal and external partners relevant to program if applicable. Recommend program design modifications as needed to ensure program supports innovations in mental health On call duties as needed. Required skills: Valid NYS License. Fluency in the English language, both oral and written. Courteous, empathic, and professional manner. Motivational interviewing. Active listening skills to establish working alliance with clients and crisis counselors. Knowledge of mental health resources in the New York metropolitan area. Efficiency with information-gathering, problem-solving, and conflict-resolution. Superior communication skills to convey information clearly, accurately and completely. Ability to maintain professional demeanor when handling crisis and abusive contacts.

8 Superior supervisory skills as evidenced by effective time management and multi-tasking. Ability to work efficiently in a team and independently. Qualifications: License to practice assessment and/or psychotherapy in NYS State, along with Master s degree in in Psychology, Social Work, or related field. 3 years experience with the practice of assessment and/or psychotherapy, preferably with Administrative/Supervisory duties. Crisis intervention and/or Mental Health information and referral services experience a plus. Must be comfortable working independently. Copy of NYS license to practice - LMFT, LMHC, LCSW or LMSW and current registration required by date of hire. National Provider Identification number required by date of hire; instructions for securing NPI number will be provided. Fluency in Spanish, or another language is a plus. Interested applicants should submit resume and cover letter to Clinical Manager Shakira Jones, LMHC at SPJones@mhaofnyc.org. MHA-NYC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.