Summer 2018 Internship Program Position Packet. Our Mission

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1 Summer 2018 Internship Program Position Packet Our Mission Urban Ministries of Wake County engages our community to serve and advocate on behalf of those affected by poverty by providing food and nutrition, promoting health and wellness, and by laying the foundations of home. Internship Length 12 weeks (May 21 st August 10 th ), 10 hours a week. Interns have a flexible schedule and time off for national holidays. Personal transportation (we are not directly on a bus line) If selected, applicant must attend mandatory Internship Orientation: Friday, May 18 th 2018 at 1:00pm. Application Process Please a cover letter and resume, specifying the position you are applying for, as well as your availability to volunteer@urbanmin.org by 5:00 pm on Friday, April 27 th, A separate application is required for each individual position. Applications must be complete to be considered. You will receive a receipt notification of completed application within 24 hours of submission. Internship offers will be extended to applicants no later than 5:00 pm on Friday, May 11 th, If you have any questions regarding the application process, please contact Victoria Rucinski, Manager of Volunteers Services at (919)

2 Crisis Support Program Food Pantry/Nutrition Program Intern Nutrition, Public Health Food Insecurity include, but are not limited to the following: Assist clients during the food item selection process, help them optimize nutritional choices Provide operational support to Food Pantry Manager Special project depending on skills and experience Ability to lift 25 lbs. without assistance Outgoing, self-motivated, and reliable Able to work independently with limited supervision and with a team 2 P a g e S u m m e r I n t e r n s h i p

3 Development Program Development Intern This individual will support fundraising initiatives, development of promotional and marketing materials, and development campaigns. In return, Urban Ministries of Wake County will provide an opportunity for the intern to gain valuable, real work experience with event planning, fundraising and the day-to-day development activities of a nonprofit organization. Marketing and Communications Business Development and Administration Event Planning and Management Graphic Design include, but are not limited to the following: Conduct research on potential donors and strategic partners Assist with creation of social media marketing materials Research marketing outlets and opportunities Support the execution of fundraising events; including vendor management, development of promotional material, providing day of support, and event close-out activities Administrative support including database updates, mailings, and special projects as needed Computer literacy (Microsoft Office Suite) Detail-oriented with writing and editing abilities Outgoing and enthusiastic team player able to work independently and with a team Research skills, including the ability to analyze and effectively summarize information 3 P a g e S u m m e r I n t e r n s h i p

4 Open Door Clinic Program Clinic Assistant Intern The Clinic Assistant Intern is an integral member of the clinical team; ensuring patient s move through the clinic efficiently and effectively, meeting the patient s needs within the staffing ability of the clinic. Public Health, Health Care Management Practice Management include, but are not limited to the following: Patient scheduling with primary and specialty providers Manage phone traffic, including returning patient calls to schedule appointments Prepare exam rooms and assist medical professionals as appropriate Bilingual (Spanish) Ability to work independently with limited supervision and with a team Personable, efficient, highly organized Clinical Records Intern This individual will be involved in all aspects of patient health information, including paper and electronic medical records. They will learn and utilize regulatory requirements in the documentation of protected health information and management of said information. Health Care Management include, but are not limited to the following: Review and process Medical Records requests Prepare patient letters, including routine follow-up and lab results Scan, properly name, and upload documents into patient s Electronic Medical Records (EMR) Support the clinical team, assisting with other essential tasks as needed Outgoing and enthusiastic team player able to work independently and with a team Familiar with EMR programs 4 P a g e S u m m e r I n t e r n s h i p

5 Clinic Scribe Intern The Clinic Scribe Intern serves a vital role for our providers, ensuring accurate and complete documentation of patient encounters. As a Clinic Scribe Intern, you will actively support our medical providers in the use of Electronic Medical Records. include, but are not limited to the following: Creating patient encounters in the EMR system, including clinical notes and discharge instructions Entering provider orders for vaccines, laboratory Accessing electronic documents and scanning paper files into the EMR system Familiar with EMR programs Keen attention to detail Independent and assertive, comfortable communicating during high stress situations Available on Tuesdays and Thursdays (5p-8p) or Monday and Wednesday (1p-4p) Scribe Interns must be available for training after the orientation meeting from 1:30 4:30pm. This is a mandatory requirement for the Scribe Internship; please confirm your ability to attend both the orientation and training session in your cover letter. Laboratory Data Triage Assistant Intern The Lab Data Triage Intern will assist the Nursing Manager and clinic staff with administrative and documentation support, critical in the delivery of high quality care to our patients. include, but are not limited to the following: Receive and evaluate incoming lab data Identify and prioritize critical lab values Collaborate with medical team regarding next steps when appropriate, seeking clarification from MD or RN as necessary Perform manual lab data entry into patient charts Experience working with laboratory data Familiarity with critical lab values highly desirable Detail oriented, able to work independently with minimal supervision 5 P a g e S u m m e r I n t e r n s h i p

6 Patient Assistance Program Intern The Patient Assistance Program Intern will assist both the Patient Assistance Program Coordinator and Pharmacist with acquisition and delivery of patient medications. As an intern, you will ensure the patient s application for medication assistance is complete and submitted appropriately, tracking the status of the application from submission to receipt in the pharmacy. The Patient Assistance Program Intern will continuously monitor the supply of medications, alerting the Pharmacist when supply is no longer adequate to meet patient needs. include, but are not limited to the following: Review and submission of patient application for medication benefits Provide operational assistance to the Pharmacy staff as appropriate Order and track medication via the Medication Access and Review Program (MARP) Basic knowledge of medical terminology Patient Eligibility Intern The Patient Eligibility Intern will assist client with qualification for care by conducting in person interviews to determine if the patient s needs exceed their existing resources. Non-Profit, Social Work include, but are not limited to the following: Scheduling eligibility appointments with prospective patients Conduct one-on-one interviews with current and prospective patients Educating patients on the policies and requirements to continue receiving services in the Open Door Clinic Assisting with checking in clients for their appointments and clinic flow Assisting the Manager of Eligibility and Eligibility Coordinators with tasks as assigned : Bilingual (Spanish) preferred, but not required Personable, organized, and self-motivated Proficient in Microsoft Office and Windows 6 P a g e S u m m e r I n t e r n s h i p

7 Referral Processor Intern The Referral Process Intern will assist the Patient Care Coordinator with the processing of patient referrals for services not available in the Open Door Clinic. Health Care Management, Pre-Health include, but are not limited to the following: Enroll patients into the Project Access Program Process referrals according to specific requirements of outside medical providers Schedule patient appointment with specialty providers, as appropriate Communicates clearly and professionally over the phone and via (s) : Efficient, organized, motivated, able to work independently and with a team Proficient in Microsoft Office and Windows Quick learner with computer systems, familiar with EMR 7 P a g e S u m m e r I n t e r n s h i p