HEALTH CARE SUPPORT WORKER - CRITICAL CARE Queen Elizabeth University Hospital. Job Reference: N Closing Date: 09 March 2018

Transcription

1 HEALTH CARE SUPPORT WORKER - CRITICAL CARE Queen Elizabeth University Hspital Jb Reference: N Clsing Date: 09 March 2018

2 Dear applicant, Thank yu fr yur interest in this pst and fr taking the time t read this infrmatin pack. We hpe this exciting and rewarding rle catches yur imaginatin and that yu are encuraged t apply. As the largest Health Bard in Sctland, NHS Greater Glasgw and Clyde plays a vital rle in the educatin and training f dctrs, nurses and ther health prfessinals, wrking clsely with lcal universities and clleges. It als prvides the full range f cmmunity hspital services. The Bard has an annual turnver f billin per year. It serves a ppulatin f 1.14 millin peple and emplys 39,286 staff. The fllwing is included in this infrmatin pack t help yu with yur applicatin: Jb descriptin Persn specificatin A summary f the terms and cnditins fr the pst Agenda fr Change pay bands and pints The applicatin prcess Guidance fr cmpleting yur applicatin frm Wrking fr NHS Greater Glasgw and Clyde If yu have a disability r lng-term health prblem, the Bard is cmmitted t ffering reasnable adjustments thrughut the recruitment prcess and emplyment. If yu require further infrmatin r supprt, please cntact Recruitment Services. We very much lk frward t receiving yur applicatin. Recruitment Services

3 NHS Greater Glasgw & Clyde JOB DESCRIPTION 1. JOB IDENTIFICATION Jb Title: Respnsible t: Department(s): Directrate: Health Care Supprt Wrker Senir Charge Nurse Critical Care Surgery/Anaesthesia Operating Divisin: Jb Reference: N f Jb Hlders: Last Update (insert date): Feb JOB PURPOSE The Health Care Supprt Wrker carries ut direct patient care in supprt f and supervised by a Registered Nurse. The purpse f the care is t: Cmpetently perfrm the necessary technical/invasive/physical aspects f care fr this defined patient grup. Ensure an effective delivery f nursing care is prvided t patients and that an acceptable standard is maintained. Prvide, thrugh Divisinal plicies, a safe envirnment fr the treatment f patients and prtectin f staff. Participate in Practice Develpment Prgrammes as required. 3. ORGANISATIONAL POSITION 50737N

4 Clinical Nurse Manager Ward Manager Charge Nurse Senir Staff Nurse Staff Nurse Nursing Auxiliary 50737N

5 4. SCOPE AND RANGE All emplyees at Band 3 are issued with a Natinal incremental Cmpetencies in Healthcare Educatin (NiCHE) Prfile designed t structure the Inductin, Orientatin and Develpment f Health Care Supprt Wrkers. Under the supervisin f an identified, qualified Assessr, the Health Care Supprt Wrker will cmplete all Cmpetencies in a minimum f 6 and a maximum f 9 mnths. Under the supervisin f a Registered Nurse prvide a high quality, safe and supprtive envirnment in rder t care fr patients within the Critical Care envirnment meeting the identified physical and psych-scial needs. Ensure effective day t day management f resurces including supplies, equipment, etc. The pst-hlder will act within the principles f the Divisins Cde f Prfessinal Cnduct fr HCSW. 5. KEY RESULT AREAS 1. Assist patients with activities f daily living. 2. Assist the Registered Nurse and where apprpriate ther members f the Clinical Team t deliver patient care 3. C-perate with and maintain gd relatinships with ther disciplines that are attending and treating patients t maximise patient care. 4. Maintain gd relatinships and an empathic apprach t patients carers and relatives and refer them t a trained nurse fr any questins they may have n the patients cnditin r fr any suggestins r cmplaints that they wish t raise. 5. Reprt bserved changes in the patients physical/psychlgical needs and participate in maintaining accurate and up-t-date recrds t ensure effective cmmunicatin. 6. Wrk within Divisinal plicies and prcedures t ensure maintenance f safe wrking practices fr patients and clleagues. 7. Adhere t ward and unit prcedures fr the use f supplies and equipment in rder t prmte the effective and efficient use f resurces. 8. Share respnsibilities fr key aspects f husekeeping and stck cntrl. Demnstrate a gd awareness f cst efficiency and thus cntributing t the smth running f the Ward/Department.

6 9. Participate in persnal career develpment plan t develp and maintain skills and persnal grwth thrugh training and educatin. 10. Maintain patient cnfidentiality at all times. 6. SYSTEMS AND EQUIPMENT Be aware f the respnsibilities placed upn them under the Health and Safety at Wrk Act 1974, t ensure that the agreed safety prcedures are carried ut t maintain a safe wrking envirnment fr patients, visitrs and emplyees. The pst hlder is respnsible fr inputting infrmatin int electrnic patient recrd where applicable and als int patients written recrds. They will cmply with the Data Prtectin Act, Caldictt Guidelines and lcal plicies regarding cnfidentiality and access t medical recrds Use f medical devices and all ther equipment used in their clinical envirnment Ability t maximise the use f Infrmatin Technlgy t benefit persnal develpment and patient care. 7. DECISIONS AND JUDGEMENTS Planning rder f sme tasks within an verall rutine. Independently rder, mnitr and cntrl supplies within agreed stck levels. Use initiative t trublesht supply prblems as they arise Acknwledging changes in patients cnditins and reprting. Perfrmance is mnitred n an nging basis with an annual appraisal.

7 8. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Managing cmpeting demands n time. Ensuring patient safety at all times Cmmunicating with and supprting distressed/wrried patients/relatives. Dealing with verbally abusive patients and members f the public. 9. COMMUNICATIONS AND RELATIONSHIPS Prmte and develp gd relatinships with patients, staff and visitrs. Prmte gd relatins between the Divisin and ther services. Cnduct neself in such a manner as t uphld and enhance the gd standing and reputatin f the Divisin. Respect cnfidential infrmatin btained in the curse f duty and refrain frm disclsing such infrmatin withut the cnsent f the patient/client r a persn entitled t act n his/her behalf, except where disclsure is required by law r by the rder f a Curt r is necessary in the public interest. 10. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB Mving and handling f patients frm self caring t ttal dependence. Mving and handling f ward equipment. Walks/ stands fr mst f the shift. Expsure t bdy fluids/ therapeutic prducts. 11. KNOWLEDGE, TRAINING AND EPERIENCE REQUIRED TO DO THE JOB Caring dispsitin, preferably with experience wrking in a caring envirnment/rle. Ability t wrk with peple and as part f a multidisciplinary team. Effective written and verbal cmmunicatin skills/literacy/ numeracy skills Ability t carry ut assigned tasks effectively in a busy envirnment. Ability t apply Infectin Cntrl prtcls and guidelines t lcal practice under the directin f the Ward Manager Ability t fulfil the requirement f the jb descriptin including undertaking NiCHE

8 prgramme. APPENDI 2 PERSON SPECIFICATION FORM Jb Title :- Health Care Supprt Wrker Department :- Critical Care Qualificatins Training is available t meet lcal and rganisatinal service requirements Essential ( ) Desirable ( ) Experience Previus experience within the health care envirnment Basic I.T. skills Understanding f stck cntrl Essential ( ) Desirable ( ) Knwledge and skills Cmmunicatin Ability t cmmunicate with a range f peple n day-t-day matters in a frm that is apprpriate t them and the situatin Essential ( ) Desirable ( ) Persnal and peple develpment Demnstrate the need t cntribute t wn persnal develpment Demnstrate a willingness t participate in learning activities Demnstrate a willingness t accept and act n feedback

9 Health, Safety and security Demnstrate an awareness f legislatin, plicies and prcedures fr maintaining wn and thers health, safety and security Demnstrate an ability t wrk in a way that minimises risk t health, safety and security Quality Ability t act as a respnsible team member within the legislatin, plicies and prcedures relevant t the wrk being undertaken Ability t prject a psitive prfessinal image Demnstrate an understanding f the expectatins f the pst Equality and Diversity Ability t treat peple as individuals with dignity and respect Other Caring dispsitin Enthusiasm fr wrking in the Critical care envirnment Gd leadership qualities Self-mtivated and reliable Essential ( ) Desirable ( )

10

11 Jb title Summary f terms and cnditins The terms and cnditins f service are thse apprved and amended frm time t time by the Natinal Agenda fr Change Terms and Cnditins Agreement. Jb reference number Health Care Supprt Wrker - Critical Care N Clsing date 09 March 2018 Vacancy enquiries t Agenda fr Change band: Band 2 Salary Hurs Base Cntract type Annual leave Superannuatin Fr infrmatin specific t the rle, cntact: Ruth McLaughlin, Please refer t Agenda fr Change Payscale n the fllwing page. All values are per annum (pr rata where applicable). Please nte candidates new t the NHS shuld expect t start at the entry pint f the payscale shwn hurs per week Queen Elizabeth University Hspital Permanent The basic annual leave entitlement in a full year cmmencing 1st April t 31st March is 27 Days n appintment, rising t 29 days after five years and 33 days after 10 years. Leave entitlement is pr rata where applicable. All emplyees are autmatically enrlled it the Scttish Public Pensins Agency. Healthcare Supprt Wrkers All NHS Sctland psthlders that are nt gverned by a regulatry r prfessinal bdy are cnsidered t be healthcare supprt wrkers. On appintment, yu will be expected t cmply with the NHS Sctland Mandatry Inductin Standards and Cde f Cnduct fr Healthcare Supprt Wrkers. Smkefree plicy Equal pprtunities Healthcare Supprt Wrkers are expected at all times t practice cmpetencies that demnstrate insight, understanding and mutual respect f patients, their families, carers and wrk clleagues. Whether in a clinical r nn-clinical rle the pst hlder is expected at all times t be an exemplar f persn centred care, embracing their Cde f Cnduct t a high standard as part f an integrated health prfessinal team. NHS Greater Glasgw and Clyde perates a smkefree plicy n all premises and grunds. NHS Greater Glasgw and Clyde is as an equal pprtunities emplyer.

12 Agenda fr Change pay bands and pints Pint Band 1 Band 2 Band 3 Band 4 Band 5 Band 6 Band 7 Band 8 Band ,532 16, , , ,760 17, ,295 18, ,903 18, , , ,302 20, ,727 20, , , , ,440 22, ,910 22, , , , ,830 26, ,911 27, ,034 29, , , ,013 32, ,058 33, ,234 34, ,933 35, , , , ,833 40, ,205 42, , , ,562 47, ,000 49, , , ,232 57, ,799 58, , , ,599 68, ,559 70, , , ,011 81, ,932 84, , , , ,450 Range A Range B Range C Range D

13 The Applicatin Prcess Please ensure yu read the Jb Descriptin and Persn Specificatin alng with the guidance ntes n cmpleting yur applicatin frm. The hiring manager will shrtlist an applicatin fr interview based n its cntent, therefre it is in yur best interests t ensure yu submit a fully and apprpriately cmpleted applicatin. Yu will receive cnfirmatin that yur applicatin submissin has been received when yu submit yur nline applicatin frm. When we begin t prcess yur applicatin, yu will receive an frm NHS Greater Glasgw and Clyde cnfirming receipt. If yu have nt received a cnfirmatin within 3 days wrking days frm the clsing date, please nhsggcrecruitment@nhs.net. Unfrtunately, due t the vlume f applicatins NHS Greater Glasgw and Clyde receive, we are unable t write t applicants wh are nt successfully shrtlisted fr interview. Accrdingly, if yu have nt received an invitatin fr interview within six weeks f the clsing date please assume n this ccasin yu have been unsuccessful. We hpe this will nt deter yu frm applying again. We will use several methds f cmmunicatin t advise yu f each stage f the recruitment prcess this includes: , letter, SMS text, r telephne. It is essential that yu regularly check yur and yur phne t see if we have been in cntact with yu t update yu n the prgress f yur applicatin. Please ensure yur accunt des nt treat NHS Greater Glasgw and Clyde as spam r junk by adjusting the necessary settings. Please ensure yu retain a cpy f the jb descriptin and persn specificatin fr the pst yu are applying fr yu will need this t help yu prepare if yu are selected fr interview. Please retain details f the jb reference number yu will need this if cntacting NHS Greater Glasgw and Clyde Recruitment Services. Shuld yu require further infrmatin r assistance in relatin t yur applicatin please visit r yur enquiry t nhsggcrecruitment@nhs.net. Please ensure yu have the jb reference number t hand. Fr details n what happens nce yu have submitted yur applicatin, please visit the NHS Greater Glasgw and Clyde recruitment guidance fr applicants.

14 Guidance fr cmpleting yur applicatin frm Cmpletin f the applicatin frm is the first stage in the recruitment prcess, and if yu are successful, will frm the basis f yur emplyment recrd. Cmplete and accurate infrmatin is essential. Please nte: If yu knwingly withhld r prvide false r misleading infrmatin, this may result in yur applicatin being rejected, r if appinted, may result in dismissal frm yur pst. Yur applicatin frm plays a vital rle in the recruitment and selectin prcess. The infrmatin yu prvide us with in yur applicatin frm will be used t decide whether yu are shrtlisted t attend an interview. Only thse applicants wh can clearly demnstrate in their applicatin frm hw they meet the minimum essential requirements fr the pst as specified in the jb descriptin and persn specificatin will be cnsidered fr interview selectin. Applicants shuld read the candidate infrmatin pack and jb descriptin fr the pst prir t cmpleting the nline applicatin frm. When cmpleting the nline applicatin frm applicants shuld read the instructins in each sectin and nte the fllwing: the applicatin frm has an autmatic time ut mechanisms, therefre yu shuld click n the "save" buttn as yu g thrugh the applicatin frm r cpy and paste frm anther dcument, t avid lsing cntent. please d nt use any special characters (i.e., #, &, %) when cmpleting yur applicatin. Yu are permitted t use symbl. It is recmmended that yu cmplete all relevant sectins f the applicatin frm. It des nt matter hw lng ag yur last emplyment was, if yu have an emplyment histry please list it. If yu have nt previusly been emplyed, please use the Present r Mst Recent Pst sectin t detail what yu have been ding (i.e. full time student / parent / carer). Please nte that yu can list unpaid wrk including wrk placements and vlunteer wrk in yur emplyment histry. NHS Greater Glasgw and Clyde d nt accept Curriculum Vitaes (CV), unless a CV has been specifically requested as part f the recruitment prcess. By cmpleting and submitting an applicatin fr this pst yu give yur cnsent fr NHS Greater Glasgw and Clyde t cmmence pre-emplyment checks, including reference checks, nce yur frmal cnditinal ffer f emplyment is made t yu. Click Here fr mre infrmatin. Fr details n NHS Greater Glasgw and Clyde s pre-emplyment check prcedures, please visit the NHS Greater Glasgw and Clyde recruitment guidance fr applicants.

15 Part A (Persnal infrmatin), Part B (Declaratins), Part C (Applicatin Details) The jb descriptin prvides infrmatin abut the main duties and respnsibilities f the pst being advertised. It als describes the purpse f the pst. Please ensure that yur applicatin frm clearly demnstrates hw yur skills / knwledge / experience can be utilised in the rle. The jb descriptin and persn specificatin als specify the requirements r criteria (knwledge, skills, experience, abilities and qualificatins) that are essential r desirable t perfrm the duties utlined. Please ensure in yur applicatin that yu demnstrate hw yu meet the minimum essential criteria and where applicable, the desirable criteria fr the rle. Certain psts in NHS Sctland are exempt frm the 1974 Rehabilitatin f Offenders Act (Exclusins & Exceptins) (Sctland) Order Click Here fr mre infrmatin. If the advertisement fr this psitin has declared that we require a Disclsure Sctland PVG Scheme Membership / Disclsure Sctland Check, yu must declare any previus cnvictins, classed as either spent r unspent, including criminal cnvictins received utside the United Kingdm. The Asylum and Immigratin Act 1996 states that it is a criminal ffence t emply a persn wh is nt entitled t wrk in the United Kingdm (UK). Cnsequently, befre NHS Greater Glasgw and Clyde ffers emplyment, the prspective emplyee must prvide evidence, that he/she is entitled t wrk in the UK. All applicants regardless f natinality will be asked t prvide evidence f eligibility t live and wrk in the UK. As a Disability Cnfident Emplyer, NHS Greater Glasgw and Clyde perates a Guarantee Interview Scheme fr disabled applicants. Candidates wh have declared a disability and wh meet the minimum essential criteria utlined within the jb descriptin / persn specificatin will be guaranteed an interview. Yu must prvide full and cmplete emplyment references including a wrk address (persnal address fr emplyment references may nt be acceptable) cvering a minimum perid f the last three years. Emplyment referees shuld be listed in chrnlgical rder that is the mst recent first. If yu have had mre than tw emplyers in the last three years we will require additinal references. Character referees shuld nly be used in the event that yu cannt prvide tw emplyer references cvering the last three years. Any gaps in emplyment histry must be detailed within yur supprting statement and will be explred carefully with yu at the interview stage. If yu have an emplyment histry f less than three years, yu shuld prvide full details f an academic referee r ther persn wh is nt a friend, is nt related t yu r invlved in any financial arrangement with yu t prvide a persnal reference.

16 If yu have had n previus emplyment r have been self-emplyed yu shuld prvide details f tw persnal referees as utlined abve and where applicable evidence t cnfirm yur status (i.e. letter frm Jbcentre Plus, academic recrd r evidence frm HM Revenue & Custms) if yu are shrtlisted fr interview. Yur applicatin frm prvides yu with an pprtunity t prvide a supprting statement. This sectin is ne f the mst imprtant in the applicatin frm as the infrmatin that is prvided here will be evaluated and used t decide if yu are invited t attend interview. This sectin gives yu the pprtunity t describe and demnstrate the particular qualificatins, skills, abilities, knwledge, relevant experience and ther qualities that make yu a gd candidate fr the pst. Part D (Equal Opprtunities) This part f the frm is ptinal and the infrmatin yu prvide in this sectin exercises n part f the selectin prcess. It is treated in cnfidence and nly the Recruitment Service r Human Resurces staff can access this infrmatin fr the purpse f recrding and cmpliance mnitring, t ensure ur wrkfrce is balanced and represents the best candidates frm all parts f sciety regardless f age, disability, gender reassignment, marriage r civil partnership, pregnancy r maternity status, race, religin r belief, sex, sexual rientatin and/r sci-ecnmic status. Data Prtectin Act 1998 The infrmatin yu prvide n yur applicatin will be treated in cnfidence. Only thse NHS Greater Glasgw and Clyde staff invlved in the selectin prcess and prcessing yur applicatin will see yur applicatin frm. If yu are the successful applicant yur applicatin frm will be retained and used t create yur emplyee recrd file. Yur applicatin frm will be held fr 12 mnths, frm the date f yur applicatin, within the NHS Greater Glasgw and Clyde recruitment system, after which perid it will be deleted frm the system.

17 Wrking fr NHS Greater Glasgw and Clyde Abut us NHS Greater Glasgw and Clyde is the largest health bard and prvider f healthcare in Sctland and ne f the largest health care prviders in the UK. NHS Greater Glasgw and Clyde s purpse is t: Deliver effective and high quality health services, t act t imprve the health f ur ppulatin and t d everything we can t address the wider scial determinants f health which cause health inequalities. The Bard wrks in clse partnership with ther NHS rganisatins, lcal authrities and ther agencies including the third sectr t ensure that scial wrk, educatin, husing, emplyment and envirnmental services unite effectively and efficiently with the NHS in tackling inequalities and underlying health prblems in lcal cmmunities. The future shape f health and scial care prvisin is changing fllwing the mve t establish new statutry Partnerships between NHS and Lcal Authrities, respnsible fr the planning and delivery f Health and Scial care fr lcal ppulatins. This requires the develpment f very different relatinships between primary care, mental health services, cmmunity and acute services. NHS GGC serves a ppulatin f 1.2 millin (ver 1/5 f the ppulatin f Sctland) with services prvided by 39,000 staff. The gegraphical area cvered includes: Glasgw City, West Dunbartnshire, Inverclyde, Renfrewshire, East Renfrewshire, East Dunbartnshire and Nrth Glasgw (Stepps-Mdiesburn crridr). Our services NHS Greater Glasgw and Clyde prvides a full range f Secndary and Tertiary Clinical services, Primary Care, Mental Health and Cmmunity services included in which are a number f wrld-class specialist services. Find ut mre abut NHS Greater Glasgw and Clyde at If yu want t knw mre abut the NHS Sctland, visit If yu are successful in yur applicatin t jin us, yu will be wrking within ne f ur Acute, Primary and Cmmunity Care Services. These services are in turn supprted by a range f Crprate Service functins including Administratin, ehealth, Finance, Human Resurces, Public Health, Crprate Planning, Facilities and Estates.

18 Click Here t find ut mre abut ur Cmmunity Services Click Here t find ut mre abut ur Mental Health Services Click here t find ut mre abut the services in yur area Emplyee benefits We ffer all ur staff excellent benefits including; NHS Superannuatin pensin scheme, Child Care Vuchers, Bursaries t supprt educatin and training, Interest free lans t purchase Znecards fr trains, buses, undergrund and sme ferries Cycle t wrk interest-free lans t purchase bicycles and equipment Fr mre infrmatin n the benefits available t NHS Greater Glasgw and Clyde staff, visit Further infrmatin Fr further infrmatin n any aspect f the recruitment prcess r fr further details n wrking within NHS Greater Glasgw and Clyde cntact: NHS Greater Glasgw and Clyde Recruitment Services West Glasgw Ambulatry Care Hspital Dalnair Street Glasgw G3 8SJ Tel: +44 (0) nhsggcrecruitment@nhs.net