Ross-CASE survey and benchmarking: what does the data mean for the sector? The fundamentals of CRM systems for development services

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1 This two-day Development Services Conference is designed for beginner to senior level fundraising/ development services professionals and prospect researchers. The conference programme will focus on two tracks - Fundamentals and Innovations, where delegates can choose which sessions they attend based on their individual specialism and experience. Packed with interactive sessions offering strategic and practical advice for advancing your development services to the next level, the conference sessions will engage and encourage delegates to raise questions and resolve issues during the two days. Topics will include: Analytics Ross-CASE survey and benchmarking: what does the data mean for the sector? Campaign counting and management Prospect management International researching Gift acceptance A look at development services from the small shop perspective and from the charity sector Data protection and data security The fundamentals of CRM systems for development services The conference delegates will include: Development/Fundraising Officers, Managers and Directors Prospect Researchers and Prospect Management Practitioners Information and Data Officers/Managers Donor Relations Managers Support Services Managers Campaigns and Major Gift Managers/Directors 1

2 *NEW for 2014* Campaign Planning Pre-conference Half-Day 8 October 2014 Aimed at fundraising and development professionals Topics include: Preparing for your campaign: screening, feasibility and key measures Getting institutional buy-in Building gift pyramids A view of campaigning from a fundraising and operational perspective Campaign analysis: using research, reports and systems The conference is chaired by CASE Europe volunteers Chris Pipkins, Associate Vice President Advancement Information Services, James Madison University and Alex Hyde Parker, Information Manager, University of Manchester Speakers include: Alex Hyde Parker, Head of Information Management, University of Manchester (Conference Chair) Chris Pipkins, Associate Vice President Advancement Information Services, James Madison University (Conference Chair) Jennie Moule, Director of Strategy and Operations, University College London (Chair, campaign planning pre-conference) See additional speakers here: kers.html More information about the conference and programme is available here: The Development Services Conference has sponsorship and exhibition opportunities available for commercial service providers. As a sponsor you can show your support for the conference and educational fundraisers. As an exhibitor you will come into direct contact with education fundraisers working in Europe primarily within the UK, and have opportunities for networking with current and prospective clients. This is a residential conference each sponsorship opportunity includes exhibition AND two company representatives to attend the conference and participate in all conference activities, including the dinner and hotel accommodation Thursday 9 October. 2

3 SPONSORSHIP OPPORTUNITIES There are six sponsorship opportunities available. As a contributing sponsor to the conference you receive the following standard package: Acknowledgement of sponsorship (logo) on cover of conference on-site programme Acknowledgement and company logo (w/ link) on conference web site and marketing materials (as time permits) 3m x 2m table top exhibition space with company description and contact information in the onsite programme (includes one table, two chairs, table cloth, and standard electrical mains). Company literature in the delegate pack (up to A4 size or smaller, double-sided single sheet, printed by the company) Up to 2 complimentary exhibit representative/delegate places for main conference, including refreshments, lunches, dinner on Thursday, and accommodation for 9 October at venue. Pre-conference mailing list (names and mailing addresses of those who opt-in), full delegate list at conference (hard copy only), post-conference mailing list (names and mailing addresses of those who opt-in) Sponsorship Level 1: Conference Sponsor all breakout sessions and workshop for the main conference VAT As one of the conference programme sponsors, in addition to the standard sponsorship package, you receive: Acknowledgement from the podium during the welcoming and closing comments of the conference Acknowledgement (including company logo) on the session holding slide at all breakout sessions and workshops (six total) Company brochure/goodie placed on the table or seats at breakout sessions 1 and 4 Table top exhibition space of your choice (if selected by 12 September; first come basis) Company logo in first position, alphabetical order on the conference programme Company logo (or name, when applicable) in first position, alphabetical order on all print and digital conference materials and communications Sponsorship Level 2 Reception and Dinner Sponsor Thursday evening VAT As a contributor to the conference, in addition to the standard sponsorship package, you receive: Acknowledgement from the podium during welcoming comments, including company logo on the menu Company brochure/goodie placed on the table or seats at the dinner 3

4 Table top exhibition space of your choice (if selected September; after 19 September it is first come basis) Company logo in second position, alpha order on the conference programme Company logo (or name, when applicable) in second position, alpha order on all print and digital conference materials and communications Sponsorship Level 2 Sponsorship of the campaign planning pre-conference with evening networking drinks VAT As a contributor to the conference, in addition to the standard sponsorship package, you receive: Acknowledgement from the podium during welcoming comments, including company logo on the pre-conference programme Company brochure/goodie placed on the table or seats at the opening session Table top exhibition space of your choice for the duration of the pre-and main conferences (if selected September; after 19 September it is first come basis) Company logo in second position, alpha order on the conference programme Company logo (or name, when applicable) in second position, alpha order on all print and digital conference materials and communications Sponsorship Level 3 Plenary Sponsorship (opening or closing; choose one) VAT As a contributor to the conference, in addition to the standard sponsorship package, you receive: Acknowledgement from the podium during welcoming and closing comments of the conference (during the opening or closing plenary), including company logo on each plenary holding slide Company brochure/goodie placed on the seats at the plenary sessions Table top exhibition space of your choice (if selected September; after 19 September it is first come basis) Company logo in third position, alpha order on the conference programme Company logo (or name, when applicable) in third position, alpha order on all print and digital conference materials and communications Sponsorship Level 3 Sponsorship of the refreshment breaks (4) and lunch (2) VAT As a contributor to the conference, in addition to the standard sponsorship package, you receive: Acknowledgement (A2 easel sign) at the breakfast, refreshment breaks and lunch Table top exhibition space of your choice (if selected September; after 19 September it is first come basis) Company logo in third position, alpha order on the conference programme Company logo (or name, when applicable) in third position, alpha order on all print and digital conference materials and communications 4

5 Sponsorship Level 4 Sponsorship of the breakfast surgeries VAT As a contributor to the conference, in addition to the standard sponsorship package, you receive: Acknowledgement (A2 easel sign) at the breakfast surgeries Table top exhibition space of your choice (if selected September; after 19 September it is first come basis) Company logo in fourth position, alpha order on the conference programme Company logo (or name, when applicable) in fourth position, alpha order on all print and digital conference materials and communications Exhibition only Only one spot available for table top exhibition only due to space restrictions at the venue 1,050 + VAT As an exhibitor you receive: Six-foot table top exhibition space on the floor layout (selected after 19 September and/or sponsors first rights) with company description and contact information in the on-site programme (includes one table, two chairs, table cloth, standard electrical mains, and Wi-fi). Company literature in the delegate pack (up to A4 size or smaller, double-sided sheet, printed by the company) One complimentary exhibit representative/delegate places for main conference, including refreshments, lunches, dinner on Thursday, and accommodation for 9 October at venue. Pre-conference mailing list (names and mailing addresses of those who opt-in), full delegate list at conference (hard copy only), post-conference mailing list (names and mailing addresses of those who opt-in) Company name listed on the conference web page and marketing materials as time permits Exhibitors do not receive the sponsorship benefits listed on pages three and four. Showcase speaker presentation Four spots available Showcase speaker sessions are sold separate from sponsorship and exhibition. However sponsors will have the first rights to purchase a showcase speaker session until 12 September, when they will become available to exhibitors and other for-profit representatives VAT: for sponsors only (first rights if confirmed by 12 September) VAT: for exhibitors only (second rights if confirmed by 12 September) VAT: for all other companies (deadline to confirm 19 September) Four showcase sessions are available (2 per day): Thursday 09 October, 2pm 2.45pm Friday 10 October,

6 As a showcase speaker you receive: Company literature in the delegate pack (up to A4 size or smaller, double-sided sheet, printed by the company) Pre-conference mailing list (names and mailing addresses of those who opt-in), full delegate list at conference (hard copy only), post-conference mailing list (names and mailing addresses of those who opt-in) Company name and session description listed in the conference programme Showcase speakers do not receive the sponsorship and exhibition benefits listed on pages three and four, including delegate registration. You may only attend the conference for the delivery of your session. If speakers wish to attend the rest of the conference they must register and pay a separate delegate fee (see below). Other opportunities to participate in the conference 680 ( 475 for Educational Partners) Additional Stand Representative/Delegate registration Participate in the main conference as a delegate, includes refreshments, lunches, dinner on Thursday, and accommodation for 09 October at the venue 150 campaign-planning pre-conference programme Wednesday, 08 October, 1pm 5.30pm 30 ticket to attend the pre-conference evening networking drinks 08 October, 7pm 9.30pm 104 additional night s accommodation Wednesday 08 October at the conference venue Sponsors please note Company logos should be provided upon confirmation of your sponsorship. All delegate pack insert/programme event material(s) must be received in the CASE Europe office no later than 19 September CASE Europe cannot guarantee placement of material received after that date. Sponsorship Payment/Deposit A non-refundable 50% deposit is to be paid to CASE Europe initially to confirm sponsorship. The remaining 50% is to be paid no later than the date of the conference. 6

7 Conference exhibition layout Note: exhibition will be open Thursday 9am 5.45pm and Friday 9am 3pm. If you wish to exhibit on Wednesday during the pre-conference you must register and pay separately to attend the pre-conference and purchase accommodation for Wednesday 08 October. 7

8 Conference Schedule Campaign Planning Pre-conference Wednesday, 8 October 1pm pm (followed by an optional evening networking event) The Campaign Planning Pre-conference will lead you through key planning stages, processes and aims, to help you build the required working relationships between fundraising and operations functions. 13:00-13:45 Registration and Lunch 13:45-14:00 Welcome and Objectives Chris Pipkins, associate vice president- advancement information services, James Madison University and Jennie Moule, director of strategy and operations, University College London 14:00-14:45 Campaign Readiness from a Development Perspective Chris Pipkins, associate vice president- advancement information services, James Madison University 14:45-15:30 Developing a Culture of Fundraising Across your Institution: Internal and External Volunteer Engagement Jennie Moule, director of strategy and operations, University College London 15:30-16:00 Break 16:00-16:45 Using Gift Pyramids to Evaluate your Institution's Fundraising Capacity Karl Newton, prospect research manager; London School of Economics and Political Science and Alex Hyde Parker, head of information management, University of Manchester 16:45-17:30 Panel Session: What do the Fundraising and Alumni Relations Departments Expect from the Operations Department and Functions Margaret Clift-McNulty, head of fundraising, Capability Scotland; Anne Schouw, associate director, advancement, London Business School and Rob Summers, head of regular giving, University of Manchester 19:00-21:30 Evening Networking Drinks at the Oast House* Join us for a few hours of relaxed social time in this vintage escape' gastro-pub which offers a worldfamous selection of craft beers and ales, wine and food inspired by the deli, rotisserie and BBQ. 8

9 Main development services conference programme Thursday, 9 October 09:00-09:45 Registration and Refreshments 09:45-10:00 Welcome and Objectives Chris Pipkins, associate vice president- advancement information services, James Madison University and Alex Hyde Parker, head of information management, University of Manchester 10:15-11:15 Keynote Session: International Fundraising Chris Carnie, managing director of international prospect research specialists, The Factary 11:15-11:45 Break 11:45-13:00 Breakout Session One Fundamentals Innovations Data Analytics for Small shops Ross-CASE 13:00-14:00 Lunch 14:00-14:45 Showcase Session 14:45-16:00 Breakout Session Two Fundamentals Innovations Campaign Counting Jennie Moule, director of strategy and operations, University College London What is CRM? Chris Cannon, president, Strategic Services, Zuri Group 16:00-16:30 Break 9

10 16:30-17:45 Breakout Session Three Fundamentals Innovations Data Protection and Data Security Alex Hyde Parker, head of information management, University of Manchester Modeling and Analytics Josh Birkholz, principal, Bentz Whaley Flessner and Paul Weighand, insight manager, University of Edinburgh 17:45-19:00 Free Time 19:00-23:00 Drinks Reception Followed by Dinner Friday 10 October 08:15-09:00 Mini Breakfast Surgeries 09:15-10:15 Breakout Session Four Fundamentals Innovations Gift Acceptance and Agreement Fundamentals of Data Systems This session will be of interest to those in and those starting out in advancement services, heads of functions as well as experienced practitioners in the areas of finance and research. We will cover: Cyrus Bulsara, development services manager, University of Kent The legal framework and obligations around gift acceptance. Governance, risk and ethical screening. The proposal acceptance process, costs and finance. Issues around how a gift is used, gift agreements and audit trails for donations. 10

11 Managing and recording the acceptance process. The relationship between gift acceptance, organisational culture, fundraiser incentives and motivation. Karl Newton, prospect research manager, The London School of Economics and Political Science and Julian Szego, deputy director, operations, The London School of Economics and Political Science 10:15-10:45 Break 10:45-11:45 Breakout Session Five Fundamentals Innovations Gift Aid Barry Gower, gift aid specialist, GAIN (Gift Aid Income Now) Prospect Management Jon Angell, head of development services, Development Office at University of Leicester and Steve Jones, development officer, University of Leicester 11:45-12:30 Showcase Session 12:30-13:30 Lunch 13:30-14:30 Workshop Panel 14:30-15:00 Break 15:00-16:00 Closing Panel Session: What is the Future of Development Services? Chris Pipkins, associate vice president- advancement information services, James Madison University; Alex Hyde Parker, head of information management, University of Manchester, Chris Carnie, managing director of international prospect research specialists, The Factary and Josh Birkholz, principal, Bentz Whaley Flessner 16:15 End of Conference 11

12 CASE Europe reserve the right to make changes to the programme at any time. Conference venue The conference will take place at the Marriott Victoria and Albert Hotel, Water St, Manchester M3 4JQ, United Kingdom Please view a map here. Terms and Conditions 1. Contract for Space: Applicants for sponsorship or exhibition are required to forward to CASE Europe the formal Application/Agreement provided. To be valid, each application must include 50% of the fee, with guarantee of the full payment by the conference date. The application for space and formal notice of assignment and acceptance by CASE Europe, with full payment, constitute a contract for the right to use this space. No exhibitor will be allowed to set up unless CASE Europe has received payment in full. 2. Installation and Dismantling: Exhibitors will be able to access the Exhibition area and set up their stands between and on Thursday 9 October. All exhibitors are asked to be ready by on Thursday 9 October. It is mutually agreed that it is the duty and responsibility of each exhibitor to install his or her exhibit before the opening of the conference. Any space not claimed and occupied by on Thursday 9 October may be reassigned without refund of rental paid. The exhibitor expressly agrees NOT to dismantle or to do any packing before on Friday 10 October. The exhibition area must be cleared by on Friday, 10 October. Labour to assist in erection, assembly, dismantling, packing, and unpacking of display is expressly the responsibility of the exhibitor. CASE Europe reserves the right to change exhibit space layout and traffic flow at any time without prior notification. 3. Use of Space: All demonstrations or other activities must be confined to the limits of the exhibit space. Exhibitor shall not assign, share, or sublet any space allotted without the written consent of CASE Europe. No exhibitor is permitted to show goods other than those manufactured or sold by the firm in the regular course of business. The exhibitor shall not display or place any product, sign partition, apparatus, shelving, or other construction that extends more than two (2) metres in depth from the back of space. No interference with the light or view of other exhibitors will be permitted. 4. Restriction on Selling: All over-the-counter sales, or sales of any kind that involve the exchange of currency for goods received during the exhibition, are prohibited, unless previously agreed upon with CASE Europe. 5. Irregular Canvassing: Distribution of circulars or promotional material may be made only within the booth assigned to the exhibitor presenting the material. 12

13 6. Fire Protection: No combustible decoration, such as crepe paper, cardboard, or corrugated paper, shall be used at any time. All packing containers, excelsior, and wrapping paper, which must be flameproof, are to be removed from the floor and must not be stored under tables or behind displays. All muslin, velvet, silk or any other decoration must stand a flameproof test. All materials and fluids that are flammable are to be kept in safety containers. Open flames, butane gas, oxygen tanks, etc., are not permitted without the permission of the Conference venue. 7. Sound Devices: No sound-making equipment of any kind may be set up or used in exhibit booths. 8. Restrictions in Operation of Exhibits: CASE Europe reserves the right to restrict exhibits that because of noise, method of operation, materials, or for any other reason, become objectionable, and also to prohibit or even evict any exhibit that in the opinion of the management may detract from the general character of the exhibit as a whole. This reservation includes persons, things, conduct, printed matter, or anything of a character that the management determines is objectionable to the exhibit. In the event of such restriction or eviction, CASE Europe is not liable for any refunds or rentals or other exhibit expenses. 9. Care of Building and Equipment: Exhibitors or their guests shall not injure or deface the walls or floors of the building, the booths, or the equipment of the booths. Nothing shall be posted on, tacked, nailed, screwed, or otherwise attached to columns, walls, floors, or other parts of the building or furniture. Distribution of promotional gummed stickers or labels is strictly prohibited. ANY damage in connection therewith will be at the expense of the exhibitor. 10. Failure to Pay Rental Fee: If an exhibitor fails to make payments due hereunder when they are due, such exhibitor s rights to exhibit may be cancelled by CASE Europe without further notice. CASE Europe shall be entitled to close an exhibit at any time for failure by an exhibitor or any of his or her officers, agents, employees, or other representatives to perform, meet, or observe any term or condition set forth herein, and such exhibitor shall not be entitled to a refund of any part of any fee. Fees paid after the start of the Conference shall be subject to a late fee of 100 and a monthly 5% interest fee. 11. Catastrophe: In the event that because of war, fire, strike, government regulation, natural disaster, public catastrophe, act of God, or the public enemy or other cause, CASE Europe Development Services Conference or any part thereof is prevented from being held, or is cancelled by CASE Europe, CASE Europe shall determine and refund to the applicant a proportionate share of the balance of the aggregate exhibit fees received that remain after deducting expenses incurred by CASE Europe, but in no case shall the amount of the refund to the applicant exceed the amount of the exhibit fee paid. 12. Liability and Insurance: CASE Europe and the Marriott Victoria and Albert Hotel or any officers or staff members do not maintain insurance on behalf of exhibitors or exhibitors property, and will not be responsible for the safety of the property of the exhibitors, including but not limited to claims from theft, damage by flood, fire, loss, or accident. It is the sole responsibility of the Exhibitor to obtain interruption and property damage insurance covering such losses by the Exhibitor. 13

14 13. Indemnification: The applicant will not, and waives his or her right to do so, make a claim or demand against CASE Europe or the Marriott Victoria and Albert Hotel or any of their employees, representatives, or agents, for any injury, including injury resulting in death, loss of or damage to property (including governmental charges, fines, and attorneys fees) suffered or sustained by the applicant or the applicant s employees, representatives, agents, or invitees, or by any other person or corporation, which is based upon, arises out of, or is connected directly or indirectly with the Exhibitor s installation, removal, maintenance, occupancy, or use thereof or with the exhibition premises or part thereof. 14. Selection of Exhibitors: Only firms and organisations whose services or products are approximately related to the purpose of CASE Europe shall be permitted to exhibit. CASE Europe reserves the right to decline or prohibit any exhibit that in its judgement is inappropriate; this reservation being all-inclusive as to persons, things, printed matter, products, and conduct. Only two representatives, as listed on the application, are permitted to the exhibition. Additional representatives must register by filling out the additional stand representative/delegate form. Refunds for additional stand representatives/ delegates will not be honoured after 19 September. 15. Cancellations: Requests to cancel space will not be honoured after 19 September or unless the exposition management is able to resell the space. If space cannot be resold, the fee is forfeited. An administrative service fee of 150 will be charged for cancellations at any time. These regulations become a part of the contract between the exhibitor and CASE Europe. They have been formulated in the best interest of the exhibitors. CASE Europe respectfully requests the full cooperation of the exhibitors in observing these rules. All points not covered are subject to the decision of the CASE Europe management. 14

15 Sponsor/Participation Booking and Agreement Form After reading the Terms and Conditions on the previous pages complete this form and return to CASE Europe, attention of Carolee Summers-Sparks via or post: or 3 rd Floor Paxton House, 30 Artillery Lane, London E1 7LS Part A: Contact information primary organiser for your participation. Please note that this individual will receive all communications from CASE as the organiser. We expect this person to share all details with colleagues participating in the conference. We will not organise with separate individuals. Contact: Job Title: Company: Address: City: Post Code/Zip Code: Phone: County/State: Country: Fax: Web: Part B: Choice of Sponsorship Level Level 1: VAT, Conference breakout sessions and workshops Level 2: VAT, Reception and dinner (Thursday) Level 2: VAT, Campaign planning pre-conference w/ networking reception (Wednesday) Level 3: VAT, Plenary (opening or closing; circle/indicate one) Level 3: VAT, Refreshment breaks and lunches Level 4: VAT, Breakfast surgeries Exhibition only: VAT, only one spot available for table top exhibition Showcase speaker presentation Four spots available (2 per day), choose preference: Thursday 09 October, 2pm 2.45pm or Friday 10 October, VAT: for sponsors only (first rights if confirmed by 12 September) VAT: for exhibitors only (second rights if confirmed by 12 September) VAT: for all other companies (deadline to confirm 19 September) 15

16 Tick here if the Part A contact should be the company contact listed in the conference programme. If not the contact in Part A, please include the following contact person in the programme: Contact: Title: Full address (if different from Part A): Phone: Fax: Web: Description of organisation for conference programme (maximum 50 words). Description of sponsoring company for verbal acknowledgements (maximum 50 words) Showcase speaker contact information (if applicable): Contact: Title: Full address (if different from Part A): Phone: Fax: Web: 16

17 Showcase speaker contact information (if applicable): Contact: Title: Full address (if different from Part A): Phone: Fax: Web: Title of showcase speaker session Brief description of showcase speaker session (maximum 75 words) Brief bio of showcase speaker(s) (maximum 50 words) Showcase speaker s photo is attached electronically Deadline to submit all of the above information is 12 September. We cannot guarantee placement in the programme and web site after that date. Showcase speaker sessions are sold separate from sponsorship and exhibition. However sponsors will have the first rights to purchase a showcase speaker session until 12 September, when they will become available to exhibitors and other for-profit representatives. 17

18 Stand Representative/Delegate Contact Information: Two stand representatives/delegates are included with sponsorship Stand Representative/Delegate 1: Representative/Delegate 1 is the same as contact in Part A Representative/Delegate 1 is the same as our speaker Name: Title: Full address: Phone: Fax: Web: Dietary requirements: Special access needs: Tick here if stand representative/delegate 1 will also book accommodation for Wednesday 8 October and pay the additional cost of 104. Tick here if stand representative/delegate 1 will also book to attend the campaign-planning preconference programme Wednesday, 08 October, 1pm 5.30pm at the additional cost of 150 Tick here if stand representative/delegate 1 will also book to attend the pre-conference evening networking drinks 08 October, 7pm 9.30pm at the additional cost of 30 18

19 Stand Representative/Delegate 2: Representative/Delegate 2 is the same as contact in Part B Representative/Delegate 2 is the same as our speaker Name: Title: Full address: Phone: Fax: Web: Dietary requirements: Special access needs: Tick here if stand representative/delegate 2 will also book accommodation for Wednesday 8 October and pay the additional cost of 104. Tick here if stand representative/delegate 2 will also book to attend the campaign-planning preconference programme Wednesday, 08 October, 1pm 5.30pm at the additional cost of 150 Tick here if stand representative/delegate 2 will also book to attend the pre-conference evening networking drinks 08 October, 7pm 9.30pm at the additional cost of 30 19

20 Part C: Additional Stand Representative/Delegate Registration: Participate in the main conference as a delegate, includes refreshments, lunches, dinner on Thursday, and accommodation for 09 October at the venue 680 ( 475 for Educational Partners) Note: two stand representative/delegates are included in sponsorship already Note: one stand representative/delegate is included with exhibition-only purchase Additional Stand Representative/Delegate Registration (continued): Representative/Delegate is the same as our speaker Name: Title: Full address: Phone: Fax: Web: Dietary requirements: Special access needs: Tick here if the additional stand representative/delegate will also book accommodation for Wednesday 8 October at pay the additional cost of 104. Tick here if the additional stand representative/delegate will also book to attend the campaignplanning pre-conference programme Wednesday, 08 October, 1pm 5.30pm at the additional cost of 150 Tick here if additional stand representative/delegate will also book to attend the pre-conference evening networking drinks 08 October, 7pm 9.30pm at the additional cost of 30 20

21 Additional Stand Representative/Delegate Registration: 680 ( 475 for Educational Partners) Representative/Delegate is the same as our speaker Name: Title: Full address: Phone: Fax: Web: Dietary requirements: Special access needs: Tick here if the additional stand representative/delegate will also book accommodation for Wednesday 8 October at pay the additional cost of 104. Tick here if the additional stand representative/delegate will also book to attend the campaignplanning pre-conference programme Wednesday, 08 October, 1pm 5.30pm at the additional cost of 150 Tick here if additional stand representative/delegate will also book to attend the pre-conference evening networking drinks 08 October, 7pm 9.30pm at the additional cost of 30 21

22 Part D: Payment information Part B and c Subtotal = + VAT (20%), where applicable = Total (Parts B, C, and VAT) = Charge to: VISA MasterCard American Express Note: CASE Europe staff will call for card details. Enclosed is my cheque for (Make cheque payable to CASE Europe) BACS transfer (invoice and bank account details provided by CASE Europe upon receipt of signed agreement form) Part E: Deadlines and agreement Deadline to submit showcase speaker information: 12 September Deadline to confirm sponsorship and stand representatives/delegates: 19 September Deadline to submit logo and company details for programme: 19 September Deadline to confirm accommodation for stand representatives/delegates: 26 September Deadline to send delegate pack insert (75 copies to CASE Europe office): 26 September This application is not binding until and unless signed and accepted by CASE Europe, and when so accepted and signed, it shall constitute a binding contract upon the applicant and the applicant s respective heirs, personal representatives, successors, and assigns, subject to the terms, conditions, rules and regulations. A properly signed application with an accompanying cheque or payment should be mailed to CASE Europe. If you agree to these conditions and the Terms and Conditions on pages 8 and 9, please sign below. Authorised signature Date 22

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