CITIZEN CHARTER. S.C.B. Medical College & Hospital, Mangalabag, Cuttack Ph. No Fax.: Website:

Transcription

1 CITIZEN CHARTER S.C.B. Medical College & Hospital, Mangalabag, Cuttack Ph. No Fax.: Website: Page-1

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3 GENERAL OUTDOOR SCB MEDICAL COLLEGE & HOSPITAL TIME 09:00 AM TO 5:00 PM, LUNCH HOUR 1:00 PM TO 2:00 PM. DEPARTMENT DAY Room No. ARV EVERY DAY 28, 29 ENDO-SURGERY ONLY TUES DAY 13 MEDICINE EVERY DAY 18, 19, 25, 26 ORTHOPAEDICS EVERY DAY 6 SURGERY EVERY DAY 7 RHEUMATOLOGY ONLY MON DAY AND THURS DAY 13 O&G EVERY DAY DEPARTMENT SKIN & VD EVERY DAY 21, 22, 23 ENT EVERY DAY 33 PULMONARY MEDICINE EXCEPT SUNDAY DEPARTMENT IMMU-CLINIC EXCEPT GOVT. HOLIDAY 30 SLEEP DISORDER WEDNES DAY MEDICINE WARD DEPARTMENT Page-3

4 SUPERSPECIALITY OUTDOOR SCB MEDICAL COLLEGE & HOSPITAL TIME 09:00 AM TO 5:00 PM, LUNCH HOUR 1:00 PM TO 2:00 PM DAY DEPARTMENT Room No. MON GASTROENTEROLOGY (MED.) 133, 134 GASTROENTEROLOGY (SURGERY) 112 HAEMATOLOGY 131, 132 GERIATRIC 125 RENAL TRANSPLANTATION 113 PLASTIC SURGERY 101, 102 TUE NEUROLOGY 136, 137, 138 NEPHROLOGY 131, 132 UROLOGY 113,114 PLASTIC SURGERY 101, 102 WED ENDOCRINOLOGY 135, 136, 137, 138 NEUROSURGERY 111, 112 FEMALE/PEADI UROLOGY 113 PLASTIC SURGERY 101, 102 THU NEUROLOGY 136, 137, 138 NEPHROLOGY 131, 132 UROLOGY 113, 114 C.T.V.S 111 HAND SURGERY 122 FRI GASTROENTEROLOGY (MED) 133, 134 HAEMATOLOGY 131, 132 ANDROLOGY 113 PLASTIC SURGERY 101, 102 SAT ENDOCRINOLOGY 135, 136, 137, 138 NEUROSURGERY 112 UROLOGY 113, 114 EXPERIMENTAL SURGERY 111 GERIATRIC 125 Page-4

5 LIST OF ICUs IN DEFERENT DEPARTMENT: S.C.B. MEDICAL COLLEGE & HOSPITAL: CUTTACK ****** Sl. No. Name of Department No. of ICU Beds 1. Paediatrics New Medicine Central ICU Neurosurgery ICU 4 5. Urosurgery ICU Kidney Tran. ICU TB & Chest Cardiology CTVS Trauma ICU Total 101 Sl. No. Name of Department No. of ICCUs Beds 1. Cardiology ICCU CTVS ICCU 4 Total 14 Page-5

6 OPERATION THEATRE UNITS Sl. No. Departments 1 Casualty OT 2 Cardiology OT 3 CTVS OT 4 Dental OT 5 ENT OT 6 Main OT 7 New Main OT 8 Neurosurgery OT 9 Obst. & Gynaecology OT 10 O & G Laparoscopy OT 11 Ophthalmology OT 12 Orthopaedics OT 13 Plastic Surgery OT 14 Urology OT 15 Surgery Laparoscopy OT Page-6

7 General Information Enquiry, Reception and Registration Services: OPD Registration counter is functioning from AM to PM and Casualty registration counter is functioning round the clock. Location guide maps have been put up at various places in this hospital. Telephone enquiries can be made over telephone numbers: Casualty & Emergency Services: All Casualty Services are available round the clock. Duty Doctor is available round the clock. Specialist doctors are available on call from resident doctors. Emergency services are available for all specialities as listed in the OPD Services. Page-7

8 Emergency Operation Theatre is functioned round the clock. In serious cases, treatment/management gets priority over paper work like registration and medico legal requirements. The decision rests with the treating doctor. Laboratory Services: Cardiological Catheterisation laboratory is functioning in Cardiology Department Routine: Laboratory Services are provided in the field of (as available): Bio-chemistry Pathology Microbiology Haematology Cytology Histopathology including FNAC There is a Central Collection Centre for receiving and collecting various specimens for testing. The timings for receiving specimens are at OPD- 9:00 AM to 5:00 PM & IPD till PM. Radio Diagnostic Services: Routine: These services include: X-Rays Ultrasound Routine X-Rays are done OPD- 9:00 AM to 5:00 PM & IPD PM. Registration is done from 9:00 AM to 5:00 PM. Ultrasound examination is done Round the clock. C.T. Scan is done Round the clock. MRI is running on PPP mode from AM to PM. Other facilities available include: Cold Drinking Water, Wheel chairs and trolleys are available in the OPD and casualty. Stand-by Electricity Generators have been provided. Lifts are available for access to higher floors. Free diet is provided to all patients in the General Wards. Page-8

9 FREE BATTERY VEHICLE:- Battery operated patient transportation facility available 24 X 7 in our hospital for carrying the patient to the outdoor to the admitted indoor ward and indoor ward to different diagnostic center situated in the campus of Hospital with free of cost. HOT WATER & MILK FACILITY:- The hospital provides hot water and milk for the patient and patient attendant free of cost every day (24 X 7). Page-9

10 NIRAMAYA The Niramaya Scheme lunched in Odisha on 01 st May under Niramaya scheme, as many as 720 Medicines listed in the Emergency Drugs List, would be distributed free of cost to the patients in all the Government run Hospitals including Medical College and Hospital. There are 4 Niramaya Centres working at SCB MCH, Cuttack. Location OPD and Super specialty, O & G, Cardiology, Casualty. Page-10

11 MAHAPRAYAN Mahaprayan is a state Govt. Project under which beneficiaries are provided vehicle for carrying Dead Body. Mahaprayan Dead Body Carrying (DBC) vehicle started on 29 th August 2016 in SCB Medical College & Hospital, Cuttack. There are 02 numbers of vehicles provided by the Collector, Cuttack under Red Cross, Cuttack to this hospital. It is carrying the dead bodies from the hospital to the native place of the deceased patient. As per the guideline given by the Collector, Cuttack Rs. 10/Km for Non-AC and Rs.11/Km for AC vehicle is charged form beneficiaries. Control Room OUTSOURCED SERVICES Central Laundry: - Outsourced to Mediaid Marketing, Bhubaneswar through tender process, Contact No Cleaning & Sanitations:- Patitosh Service Ltd. Contact No Bio-Medical Waste Management:- Paritosh Service Ltd. Contact No User fee Collection counter Centralized registration counter Manpower for lift Security Service Diet Page-11

12 Rastriya Swasthya Bima Yojana (RSBY) The beneficiaries under Rashtriya Swasthya Bima Yojana (RSBY) are entitled to hospitalization coverage up to Rs. 30,000/- per annum on family floater basis, for most of the diseases that require hospitalization. The benefit will be available under the defined diseases in the package list. The government has framed indicative package rates for the hospitals for a large number of interventions. Pre- existing conditions are covered from day one and there is no age limit. The coverage extends to maximum five members of the family which includes the head of household, spouse and up to three dependents. Additionally, transport expenses of Rs. 100/- per hospitalization will also be paid to the beneficiary subject to a maximum of Rs. 1000/- per year per family. The beneficiaries need to pay only Rs. 30/- as registration fee for a year while Central and State Government pays the premium as per their sharing ratio to the insurer selected by the State Government on the basis of a competitive bidding. At every state, the State Government sets up a State Nodal Agency (SNA) that is responsible for implementing, monitoring supervision and part-financing of the scheme by coordinating with Insurance Company, Hospital, District Authorities and other local stake holders. Biju Krushak Kalyan Yojana (BKKY): Biju Krushak Kalyan Yojana is a health insurance scheme for farmer families of the state. The beneficiaries under this scheme entitled to hospitalization coverage up to Rs. 70,000/- per annum on family floater basis, for most of the diseases that require hospitalization. The Benefits within this scheme will be provided in two separate streams called BKKY Stream I and BKKY Stream II. These benefits, to be provided on a cashless basis to the Beneficiaries up to the limit of their annual coverage, package charges on specific procedures and subject to other terms and conditions outlined herein, are the following: Under BKKY Stream I: Coverage for meeting expenses of hospitalization for medical and/or surgical procedures including maternity benefit and new born care, to the enrolled families for up to 30,000/- per family per year subject to limits, in any of the empanelled Health Care Providers across Odisha for those procedures listed in Appendix 2 and 3A. The benefit to the family will be on floater basis, i.e., the total reimbursement of 30,000/- can be availed individually or collectively by the enrolled members of the family per year; Page-12

13 and, Coverage for meeting expenses of hospitalization for medical and/or surgical procedures to the enrolled families for up to 70,000/- per family per year on a floater basis, subject to limits, in any of the empanelled Critical Care Providers across Odisha and outside, for those procedures listed in Appendix 3B. Those Families who are eligible to be enrolled under RSBY are not eligible for coverage under BKKY Stream-I. Under BKKY Stream II: Coverage for meeting expenses of hospitalization for medical and/or surgical procedures to the enrolled families for up to 70,000/- per family per year on a floater basis, subject to limits, in any of the empanelled Critical Care Providers across Odisha and outside, for those procedures listed in Appendix 3B. All the RSBY eligible beneficiary families are eligible for coverage under BKKY Stream-II. Pre-existing conditions/diseases are to be covered from the first day of the start of policy, subject to the exclusions given as per OSTF guideline. Coverage of health services related to surgical nature for defined procedures shall also be provided on a day care basis. The Insurance Company shall provide coverage for the defined day care treatments/ procedures as given as per OSTF guideline. Provision for transport allowance of 100 per hospitalization subject to an annual ceiling of 1000 shall be a part of the package. This will be provided by the hospital to the beneficiary at the time of discharge in cash. 1. BKKY opened Dt. 2. Total nos. of Beneficiary - Odisha State Treatment Fund (OSTF): The Odisha State Treatment Fund will provide financial assistance to the poor patients who are suffering from life threatening disorders & diseases, for treatment of their major ailments. The financial assistance would be released in the form of one time grant, which will be released to the Medical institutions in which treatment has been/is being received. The fund is managed by an autonomous Society known as ODISHA STATE TREATMENT FUND SOCIETY. The Society is registered under the Societies Registration Act, It is applicable to persons below the poverty line, person with annual income not exceeding Rs.40, 000 in rural area and Rs. 60,000/- in urban areas. Either BPL card or annual income certificate issued by concerned Tahsildar may be accepted for determining the eligibility. The sanction at District Head Quarters Hospitals shall be limited to Rs.30, 000/- per case. Where the quantum of assistance exceeds Rs.30,000/-, CDMO with the approval of the Collector- Cum-District Magistrate concerned can make payment up to maximum limit of Rs.50,000/-. In the eventuality of providing financial assistance to the patients for Page-13

14 treatment at Private or any other hospitals as would be declared eligible Hospital by Governing Body of the Society, the payment will be made by D.M.E.T(O). Rastriya Bal Swastya Karyakarm (RBSK): Rastriya Bal Swastya Karyakarm is a flagship programme under department of Health Family Welfare which aims at early identification and ensuring early intervention services for birth defects, diseases, deficiencies and development delay cases for children under the age group of 0 to 18 years. Identified health conditions particularly the birth defects cases which are require specialized treatment are to be treated at Medical College & Hospital and other tertiary health care institutions on priority basis. The cost of treatment is to be met from existing services & schemes. The beneficiaries under RBSK scheme are entitled to hospitalization coverage up to Rs. 30,000/- with permission from state. Waive out of all type of services charges for RBSK referral cases with approval of SBS. 1. RBSK opened Dt. 2. Total nos. of Beneficiary - Janani Shishu Suraksha Karyakram (JSSK): Janani Shishu Suraksha Karyakram is launched on 1 st June, The main objectives of the scheme are to eliminating out-ofpocket expenses for families of pregnant women and sick newborns in government health facilities. Reaching the unreached pregnant women (nearly 75 lakh a year who still deliver at home). Timely access to care for sick newborns. JSSK entitlements for pregnant women o Free and cashless delivery o Free C-section o Free drugs and consumables o Free diagnostics o Free provision of blood o Free diet during stay in health institutions Up to 3 days for normal delivery 7 days for Caesarean sections o Free transport Page-14

15 Home to health institution Between health institutions in case of referral Drop back home after delivery o Exemption from all kinds of user charges, including for seeking hospital care up to 6 weeks post delivery (for post natal complications) JSSK Entitlements for sick neonates till 30 days after birth o Free treatment at the public health institutions o Free drugs and consumables o Free diagnostics o Free provision of blood o Free transport Home to health institution Between health institutions in case of referral Drop back home after delivery o Exemption from all kinds of user charges. Empanelled Medicine Stores: 04 numbers of Medicine shops late been empanelled in this hospital. They provide medicines to the RSBY, BKKY, OSTF and BPL Card holder in approved discounted price. The shops and contact numbers are 1. HLL Life Care Ltd. Inside Hospital Campus, Mangalabag, Cuttack Contacts No Medi Bank Kathagola Road, Mangalabag, Cuttack. Contact No Tara Medicine Store Kathagola Fandi Road, Near Vijaya Lodge, Mangalabag, Cuttack Contact No Priyanka Medicine Store Kathagola Road, Mangalabag, Cuttack Contact No Page-15

16 BIOMEDICAL WASTE MANAGEMENT (BMW) Introduction- The Management of Bio-medical Wastes is not only an ethical responsibility but also a legal compulsion for those who directly produce the same for the cause of diagnosis, treatment, investigation.. Soon after the Gazette notification published on Biomedical Wastes (Management and Handling) Rules 1998 and the desired practice was intently placed into its function with effect from January 2000 in SCB Medical College & Hospital, Cuttack. Profiles of SCB, MCH in Brief This is the largest tertiary care Medical College Hospital of the state having current strength of 2026 beds to cater treatment & critical care to the patients of the state & neighboring states of the Eastern region. The college provides education & training to both UG & PG students in Medical & Dental subjects as well as many other diplomas including nursing. This hospital is also designed as referral hospital for Ophthalmology & Spinal Injury. Profiles of Bio-medical Wastes (BMW) As per record with bed strength of 2016 the total amount of Bio-medical waste generated was 316 Kg/Day and out of which 85.3Kg/day was the anatomical waste and the remaining 153Kg/day was the infectious waste. BMW disposal Equipments- a. Incinerator- A paralytic double chamber, double burner. Fuel fired,70kg/cycle/hr with automatic loading & other necessary safety devices is functioning to dispose all burnable wastes except plastics. b. Microwave- Two microwaves of 100 liters capacity each, 20 minutes/cycle, internal temp-1200 degree C, microwave frequency-2450mhz, are functioning to disinfect BMW cat 4 & 7(sharp wastes except hypodermic needles and inf. Plastics. Page-16

17 c. Shredder- A shredder of 100kg capacity, 45 minutes/cycle is functioning to mutilate and disinfected plastics & sharps and saline bottles to prevent recycling. d. Needle Syringe Terminator (NST) NST have been provided to all waste collection points of this hospital to destroy hypodermic needle wastes at the point of their generation. e. Waste collection bins Sturdy plastic bins with swivel tops in metallic frame are supplied to all waste collection points for collection of BMW under segregation. The bins are designed as per the prescribed color with biohazard symbol on the surface. f. Chemical Disinfectant- 1% NAOCL solution is supplied to all the waste collection points to chemically disinfect soiled plastics and sharps. Page-17

18 RESPONSIBILITIES OF THE USERS:- The success of this charter depends on the support we receive from our uses. Please try to appreciate the various constraints under which the hospital is functioning. On an average more than 10 lacs patients attend the OPD, 05 lacs IPD and more than 01 lacs patients are attended annually in the casualty and emergency wards. Please do not inconvenience other patients. Please help us in keeping the hospital and its surroundings neat and clean. Please use the facilities of this hospital with care. Beware of Touts. The Hospital is a No Smoking Zone and smoking is a Punishable Offence. Please refrain from demanding undue favours from the staff and officials as it encourages corruption. Please provide useful feedback & constructed suggestions. These may be addressed to the Medical Superintendent of the Hospital. No Smoking Please Don t split here & there Use Dustbin Keep Hospital Clean Give regards to Ladies and Senior Citizens Page-18

19 CONTACT US 1. Office of the Dean & Principal, SCB Medical College, Cuttack Phone No ID: Website: scbmch.nic.in 2. Office of the Superintendent, SCB Medical College & Hospital, Cuttack Phone No scbsuperintendent@yahoo.com Important Telephone Numbers Casualty Dean & Principal Superintendent Administrative Officer Hospital Manager Page-19