TRAINING, ACCREDITATION & CONSULTANCY

Transcription

1 Training and services 2017

2 01 Training & Services 02 TRAINING, ACCREDITATION & CONSULTANCY At Union Street we re very proud of our abillity product set and it s important to us that each and every client is able to take full advantage of the functionality it has to offer. As such we actively encourage training and fully understand its importance. Our training programme and its content has been carefully devised by our expert training team to provide something for everyone, regardless of whether you are completely new to telecoms or already an experienced abillity user. The objective of our training is not just to show you how to use abillity, but also to demonstrate best practices and techniques that will optimise efficiency and profitability of your billing process. In addition to training we provide numerous consultancy services including onsite or remote consultancy, system analysis and maintenance. More information on our training and services is available within this brochure but, if you should require any further information, please don t hesitate to contact your Account Manager. Our training and consultancy team Our training and consultancy team, headed by Training and Services Manager, Peppa Campbell, has a combined experience of over 75 years working in the telecoms channel, so you can be sure that the people advising your staff understand the industry and the challenges you face.

3 03 Training & Services 04 TRAINING COURSES Our training courses have been carefully developed by our training team to help clients of all skill levels achieve more with abillity. Our training courses focus on adopting best practices that promote accuracy and have the potential to increase profit margins. All courses are held at our offices in Richmond, Surrey, include a buffet lunch and run from 10:00am until 4:00pm. A complete list of prices for all training courses within this brochure can be found on page 8. Choosing the right courses Quality training is a key part of the user experience. With this in mind we have designed our courses to cover very specific areas. Prior to attending our courses we would recommend taking the time to check each course s aims and objectives with your Account Manager to ensure it s the right course for you, based on current skills and business needs. Confidence plays a big part in the training experience and we want all of our clients to get the most from our training courses. Because of this we occasionally advise a previous course has been completed. This ensures that all attendees possess the required knowledge for that specific course and no-one feels out of their depth. Course structures We understand everyone takes in information in different ways. To ensure all participants get the most from our courses we incorporate recognised and established training methods such as VARK (Visual, Aural, Read/Write, and Kinaesthetic), Kolb and Blooms Taxonomy. Different sections of the courses will be delivered in different ways this could be: Group discussion Use of video tutorials Practical application using training equipment Individual and group tasks Constructive Games Training was easy to understand and anything that wasn t understood was dealt with in depth Linda, Pink Connect

4 05 Gain your accreditation Training courses 06 UNION STREET ACCREDITED PROFESSIONAL The USAP accreditation has been designed to inspire excellence in our partners and their staff, giving them the knowledge and confidence to improve not only their skills but also the efficiency of their companies. Our goal is to help clients get the most from abillity, using the system to its full potential to improve business performance and increase margins. Gaining accreditation couldn t be simpler, just take a look at the quick reference guide on page 8 for a complete list of courses and assessments that are required to qualify. If you ve attended any of our training courses since January 2015 then you may already be well on your way to gaining your accreditation. FOUNDATION STAGE COURSES Foundation One: Introduction to Telecoms This course explains broad strokes of the industry and the abillity product. It has been designed to provide a base level of knowledge ready for the following Foundation Courses which cover how to use abillity s basic functions. No prior knowledge of telecoms or abillity is required for this entry level course. Tue 21st Feb Tue 16th May Thu 20th Jul Tue 21st Nov Once you have completed the qualifying criteria, you automatically become a Union Street Accredited Professional, joining a growing community of telecoms billing professionals and gaining access to a host of benefits including: Invitations to USAP user group meetings An Accredited Professional logo An Accredited Professional Plaque A 15% discount on our Spring Clean Consultancy A 15% discount on a day s onsite consultancy A 15% discount on half day remote consultancy Foundation Two: Contact Manager This course has been created for someone who is just beginning to use abillity and needs to know how to create and manage customer accounts. We recommend attending Foundation One prior to this course. Tue 21st Mar Tue 27th Jun Tue 19th Sep Foundation Three: Config Manager Designed for an abillity user who has basic knowledge of the system; someone who will possibly assist with billing at a basic level and needs to understand key areas of Config Manager. Ideally they would have completed both previous foundation courses. Wed 22nd Feb Tue 25th Apr Tue 18th Jul Tue 17th Oct

5 07 Training courses 08 PROCESS & PRACTICE STAGE COURSES TELECOMS REGULATORY TRAINING STAGE Inbound & Outbound Billing Process Designed for an abillity user with a good knowledge of the system. Someone who is responsible for billing and wants to know the correct process and system functions involved with billing. Ideally participants would have completed all three Foundation courses and completed the Foundation Stage assessment prior to this course. Regulatory Training This course is delivered for Union Street by industry consultant Michael Eagle, former Trade Association and General Manager at the Federation of Communication Services (FCS) for 9 years. It provides an overview of the main industry regulation affecting reseller, providing simple guidance and practical advice on how to achieve compliance. Thu 23rd Feb Wed 27th Apr Thu 18th May Wed 19th Jul Wed 16th Aug Wed 20th Sep Thu 23rd Nov The course focuses on a description of the General Conditions of Entitlement and their legal status as part of the UK Communications Act. The main areas of the business affected by the General Conditions, and which are covered in detail, include sales and marketing, customer contracts, and billing. Thu 23rd Mar Wed 28th Jun Thu 12th Oct Mobile Billing Process Designed for customers who will be billing mobile calls and services. This course includes the correct billing processes for both PAYG and contract mobile. Ideally participants would have completed all three Foundation courses and completed the Foundation Stage assessment prior to this course. Wed 22nd Mar Thu 29th Jun Tue 15th Aug Wed 18th Oct abillity Best Practice Designed for experienced Billing Managers who are looking to improve their company s billing processes by learning and introducing best practices and recommended house-keeping methods. It is recommended that participants should complete the Foundation Stage and at least one Billing process course prior to attending this course. Wed 17th May Thu 17th Aug Wed 22nd Nov USAP QUICK REFERENCE USAP Qualifying Criteria/Courses Standard Support Premium Support Foundation Stage Foundation 1: New User 199 FOC Foundation 2: Contact Manager 199 FOC Foundation 3: Config Manager 199 FOC Foundation assessment FOC FOC Process and Practice Stage Inbound & Outbound Billing 199 FOC Mobile Billing Process 199 FOC abillity Best Practice 199 FOC Process and Practice assessment FOC FOC Regulatory Training Stage Telecoms Regulatory Training Foundation stage Regulatory stage Process & practice stage

6 09 Consultancy Services CONSULTANCY SERVICES Onsite and Remote Consultancy Spring Clean A little expert advice can go a long way to ensuring your business is using abillity to its full potential. If you, or your staff, would like a few pointers, one of our Billing Consultants can visit your offices for a day and work alongside you to provide guidance on how to use abillity, improve billing processes and efficiency. Our Spring Clean service has been designed to keep abillity running at peak performance. A Union Street Analyst will review your abillity system, and produce a report highlighting any anomalies within the system that could affect revenue, reporting, administration or system performance. We also offer our consultancy service as a half day remote session. This is ideal if your team has a few specific areas of abillity which they would like to discuss and can be conducted via conference call and remote desktop. Our Analyst will then provide training, either at your site or via remote session, to work through the report s findings and advise you on how your system can be put right and maintained going forward. Temporary Cover Bureau Service In many companies the responsibility of accounting and billing often falls to one person of expertise. Having just one skilled person to manage this process can be beneficial in some situations but, it can also be disruptive if that person should leave, fall sick or even take a holiday. Union Street can help in these situations with our temporary cover bureau service. Our expert bureau team can use abillity to remotely manage your company s billing requirements for as long as you need us to, whether that s for a few days, a few months, or even a few years. 10 I ve had a few training sessions with Peppa and I always find her training engaging, very well explained and easy to understand Kat, Berry Telecom Union Street s bureau team provide detailed revenue analysis.

7 Union Street Technologies Ltd The Courtyard 37 Sheen Road Richmond Surrey TW9 1AJ t: +44 (0) w: unionstreet.uk.com e: Union Street Technologies Ltd. Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.