2013 Northern California Healthcare Conference. Lean Six Sigma White Belt Certificate Program Thursday, September 13 8:00 AM to 4:00 PM Cost: $99.

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1 Lean Six Sigma White Belt Certificate Program Thursday, September 13 8:00 AM to 4:00 PM Cost: $99.00 Improve patient flow, financial performance, customer service and other practice processes with the structured approach of Lean Six Sigma. Gain an understanding of these best-in-class management principles and how to implement them in your medical practice. Join Owen Dahl, MBA, FACHE, LSSMBB, independent MGMA consultant and author of Think Business and Lean Six Sigma, to earn your White Belt Certificate in Lean Six Sigma Management. Following this day-long course you will be able to: Explain the fundamentals of Lean Management and Six Sigma Management Identify new processes for improvement in patient flow and overall practice systems Bring a structured approach to improving your practice s customer relationships and financial performance Immediately implement practical applications for improvement in your practice Using actual medical practice case studies and a combination of small group exercises, lecture and group discussion, you will cover the key concepts and skills of: Reducing waste Reviewing the value stream of a process to eliminate steps that don t provide value Shortening the improvement cycle Reducing expenses associated with service delivery Reducing the number of resources and variability within a process Determining the necessary actions, best practices and processes to implement Registration and participation includes: Lean Six Sigma Program MGMA-ACMPE White Belt Certificate Seven hours of ACMPE continuing education credit Working lunch

2 Friday, September 13, 2013 Keynote Presentation Friday, Sept 13 8:00 AM to 9:30 AM The Next Generation of P4P: Incentivizing Value Dolores Yanagihara, MPH, Vice President, Integrated Healthcare Association Session 1 Friday, Sept 13 9:50 AM to 11:05 AM Donna Knapp, MA, FACMPE, MGMA Health Care Consulting Group CAHPS: Improve Practice Operations and Meet Patient Satisfaction Parameters Managing/Improving Physician Relationships Enhance the Quality of Your Patient Experience and Patient Care Owen Dahl Principal, Owen Dahl Consulting The Agency for Health Care Research and Quality has created the Consumer Assessment of Healthcare Providers and Systems program for clinicians and sets expectations for patient satisfaction in the new health care reform. This session will describe: The CAHPS program for clinicians and groups Application of the tool to improve practice operations and patient satisfaction Utilization of the tool to trend patient satisfaction scores for each practice improvement This interactive session will allow attendees to gain a better understanding of the physician mentality when it comes time for decisions and governance, to define how, what, parameters on decision making, to review the small as well as large practice, including major hierarchies. Session 2 Friday, Sept 13 12:45 PM to 2:00 PM Donna Knapp, MA, FACMPE, MGMA Health Care Consulting Group Do you want better relationships with your payers and more information for better patient care? Commercial payers like Aetna, Anthem Blue Cross/Blue Shield, Cigna and United have distinctive programs in place to designate quality physicians and practices within their network panels. These programs provide information to encourage preventative/proactive patient attention, complete medical record documentation, operational improvement for effective patient

3 Friday, September 13, 2013 Negotiating in the World of Healthcare Reform Kim Fenton, President, Coastal Healthcare Consulting Group care, data accumulation and reporting and cost efficiencies. Quality programs can be effective practice check lists for optimum care and efficiencies. This session will provide you with the knowledge to: Identify program advantages and disadvantages Demonstrate the operations efficiencies and barriers of quality designation programs Encourage a culture of quality and cost effective care related to quality programs This presentation will focus on what has and what will be changing in the negotiating/negotiable process as a result of healthcare reform Session 3 Friday, Sept 13 2:20 PM to 3:35 PM Is HIE Right for Me? Daniel Glaze, PMP Glaze & Associates LLC The presentation will summarize the history and the current state of Health Information Exchange (HIE) in Northern CA and address the HIE value proposition for outpatient care providers by looking at possible business and clinical benefits. It will also review authoritative, no-charge on-line resources to help assess the feasibility and timing of connection to an HIE. Reducing Liability Risk in Your Medical Office Susan Jones, BA,LVN, CPHRM Senior Risk Management & Patient Safety Specialist Cooperative of American Physicians, Inc. Many physicians and staff members fail to recognize the routine practices and systems in their own offices that may put them at risk. The program will provide practical tools and strategies that will mitigate risk while increasing patient satisfaction and safe patient care. Attendees will also receive a copy of CAP s Risk Management Self-Assessment Kit a tool for use by physicians, administrators, and office staff to evaluate and reduce the risks commonly present in medical offices. Keynote Presentation Friday, Sept 13-4:00 PM to 5:30 PM Creating the Future C. Duane Dauner, FACHE, California Hospital Association

4 Friday, September 13, 2013 Networking/Cocktails 5:30 PM to 7:00 PM

5 Saturday, September 14, 2013 Keynote Presentation Saturday, Sept 14 9:00 AM to 10:30 AM Collaborative Workflow Mark Blatt, MD, Worldwide Medical Director, Intel Session 4 Saturday, Sept 14 10:50 AM to 12:05 PM Dave Gans, MSHA, FACMPE, How to Take Advantage of the Patient Protection and Affordable Care Act to Lower Costs and Increase Revenue Negotiating in the World of Healthcare Reform Physician/ Hospital Integration: Is it in Your Future? Kim Fenton, President, Coastal Healthcare Consulting Group The Patient Protection and Affordable Care Act will affect almost every aspect of healthcare. It will also provide the opportunity for some practices to lower operating costs or increase revenue. Leaders prepared to take advantage of the new laws should be very successful while those who wait for events to happen may never recover. Attendees will learn: How the Patient Protection and Affordable Care Act will impact patient demand and change the insured population Strategies for increasing review in an environment of high patient demand and a shortage or providers How the use of healthcare reform can lower practice operating costs This presentation will focus on what has and what will be changing in the negotiating/negotiable process as a result of healthcare reform Session 5 Saturday, Sept 14 1:35 PM to 2:50 PM Dave Gans, MSHA, FACMPE, Traditional private practice is increasingly endangered, as hospitals embrace a strategy of purchasing physician practices and forming integrated delivery systems. This session will examine the new forms of healthcare alignment: the integrated health system, Accountable Care Organization. Patient Centered Medical Home, and concierge practice, and how each form of alignment can affect practice economics, physician income and healthcare costs. Attendees will learn:

6 Saturday, September 14, 2013 Hiring and Interview Skills Nancy Brusegaard, Vice President of Human Resources, Cooperative of American Physicians Trends in integration of physicians and hospitals New forms of healthcare alignment, and how each can affect practice economics, physician income and healthcare costs Strategies for success in the future healthcare environment The presentation will offer advice and answer questions about hiring and interviewing candidates. Attendees will learn: How to prepare for an interview Tips for conducting an effective behavioral based interview Timing for evaluation of a new hire Keynote Presentation Saturday, Sept 14-3:100 PM to 4:40 PM The Ride of Our Lives Pat Brady, CEO, Optimism and Innovation Are Sutter Roseville Not Optional! Medical Center Networking/Cocktails 4:40 PM to 6:00 PM