Seminars. Improving Practice Operations. Implementing Best Practices of Successful Medical Groups. Medical Group Management Association

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1 Medical Group Management Association Seminars Presented in conjunction with Georgia MGMA and California MGMA Implementing Best Practices of Successful Medical Groups Nov , 2005 Atlanta Feb , 2006 Newport Beach, Calif. Improving Practice Operations Nov , 2005 Atlanta Feb , 2006 Newport Beach, Calif.

2 Implementing Best Practices of Successful Medical Groups HIGHLIGHTS Benefit from tactics of better performers analyzed over six years of studying hundreds of medical practices. Integrate new business practices to enhance your bottom line. Take away best practice tips and techniques. Determine your internal benchmarks and monitoring protocols. ATTENDEES SAY IT BEST: The most valuable MGMA meeting I ve attended in quite awhile and I ve been a member for over 20 years! Greta Tatken, practice administrator, Virginia Surgery Associations PC I really like this format many topics concentrated over one-and-a-half days. Dennis Buhring, chief operating officer, Physician Associates Course Description This program will provide you with practical information and an understanding of the underlying business activities that have led better performers to achieve superior results. A synthesis of over six years of betterperformer analysis will be presented with a focus on real-life examples and reference to specific groups serving as models for best practices. Best practices of successful medical groups will cover: Productivity, capacity and staffing Accounts receivable and collections Profitability and cost management In each of these areas, you will receive tools to adopt best practices and integrate them into your existing operations. Group exercises in each area will demonstrate how to implement practice concepts acquired during the program. Who Should Attend You should attend if you are a chief executive officer, administrator, physician leader, chief financial officer, business accounting professional involved in practice improvement and/or have the authority to make or influence change within your practice. Prerequisites Participants should have a working knowledge of how to use benchmarking data and optimize practice efficiencies with technology and performance measures. Learning Objectives After attending this program you will be able to: 1. Identify specific business practices and successes of better performers in: Profitability and cost management Productivity, capacity and staffing Accounts receivable and collections 2. Determine which business practices are appropriate for your practice. 3. Develop strategy, leadership and teamwork in your organization to align your resources toward becoming a better-performing practice. 4. Assess and benchmark key indicators in your practice to monitor your performance. You will have ample opportunities to network, interact, collaborate, brainstorm and solve problems with your peers. Two of the faculty will present this program. Faculty Rosemarie Nelson, MS, senior consultant with MGMA Health Care Consulting Group, Syracuse, N.Y., is one of the nation s leading experts in system implementation in the medical practice setting. Nelson conducts education seminars and provides keynote speeches on a variety of health care technology and operational topics. She has authored numerous articles on practice management issues. Joel Sauer, MBA, has been administrator for the Heart Center Medical Group, a multispecialty practice in Fort Wayne, Ind. for the past 10 years. He started with the group as chief operating officer and was promoted to chief executive officer in There are 44 physicians in seven different specialties. During his tenure, Sauer has guided the group through its rapid growth and led it through a major building project, constructing an 83,000-square-foot office building with attached ambulatory surgery center. His experience includes work with a hospital software vendor, administrator of a small rehabilitation company, and as physician relations director for a 400-bed hospital. 2

3 Program outline Nov , 2005 Atlanta Feb , 2006 Newport Beach, Calif. Atlanta Wayne O. Winney, MHA, CMPE, is the CEO of Medical Consultants, PC in Muncie, Ind., a multispecialty practice that has grown from 18 to 45 physicians in the past six years. He has 21 years of experience in health care administration in the hospital and practice management setting. Winney holds a MHA from Washington University in St. Louis and is currently working toward his doctorate in Health Care Administration at the Medical University of South Carolina. Program outline Day One The Essential Elements of Successful Medical Groups Key components of better-performing practices Leadership and developing leaders Teamwork and rightsizing staff Indicators of Success in Productivity, Capacity and Staffing Scheduling Communications internal and external to the practice Use of technology Clinical office design Patient satisfaction and marketing Use of nonphysician providers Use of benchmark indicators Noon 1:00 p.m. Networking lunch (provided) 1:00 4:30 p.m. Indicators of Success in Accounts Receivable and Collections Integration of systems and technology Centralized, decentralized and hybrid billing operations Unbilled revenue Clean claims and collections Auditing and managing payers Policies Use of benchmark reports Day Two Indicators of Success in Profitability and Cost Management Electronic health records Coding Ancillary revenue Cost management Internal controls Physician involvement Incentives Financial and management reports Use of benchmark reports Synthesis: Further integration into your practice Incremental change to become a betterperforming practice Strategy and tactical implementation Evaluation of implementation Special offer Save big when you purchase the MGMA 2004 Performance and Practices of Successful Medical Groups Report when you register for this course. Save up to $310. Members pay $100, a $180 savings, and nonmembers pay $180, a $310 savings. BODY OF KNOWLEDGE The educational content of these programs is based on the Body of Knowledge for Management, developed by the American College of Executives, the certification body of MGMA. Continuing Education Credit Hours ACMPE 9 credit hours CME 9 category 1 credit hours CPE 10 contact hours Photo courtesy of 2004, Kevin C. Rose/AtlantaPhotos.com 3

4 Improving Practice Operations Business and Clinical Operations HIGHLIGHTS Learn the latest methods and technologies to improve your practice operations Take away tips and techniques from the experts Acquire the criteria for developing your own action plan 4 Course Description Imagine a practice where patients are seen on the same day they call for an appointment and where they can access their information from their physician via or the practice s interactive Web site. Or consider a practice where staff members keep up with their work, allowing the physicians to be more productive and revenue to flow. The needs of physicians and patients can be met through better practice design. This innovative program will give you the latest methods and technologies to achieve greater efficiency, increased income and better clinical outcomes. Who Should Attend Intermediate-level professionals in practice management will find the course information helpful in reviewing their current strategies and will find the latest technologies and best practices discussed in the program invaluable. Professionals new to practice management will find the information invaluable. Prerequisites Group practice administrators and physician leaders should have a basic understanding of group practice operations before taking this program. Learning Objectives 1. Discover efficient techniques in patient scheduling. 2. Determine how to maximize facility and provider resources. 3. Improve access and patient flow in the practice. 4. Evaluate methods and tools for effective patient communication and satisfaction. 5. Identify key performance indicators to benchmark operations. 6. Use technology to meet the new consumer expectations. 7. Address work flow efficiency through process improvement. 8. Create an action plan. Faculty Susan R. Miller, RN, FACMPE Since 1990, Susan Miller has been administrator for Family Practice Associates of Lexington (Ky.). In 1999, she spearheaded implementation of a computerized medical record for her family practice group. She is a Fellow in the American College of Medical Practice Executives. Miller is a part-time faculty member at Eastern Kentucky University and community-based faculty at the University of Kentucky. She is an independent consultant for the MGMA Health Care Consulting Group and publishes and presents on computerizing medical records using the incremental approach. She received her nursing degree from Eastern Kentucky University in 1977 and graduated from the University of Kentucky in 1990 with a bachelor s degree in Health Sciences. Rosemarie Nelson, MS, senior consultant with MGMA Health Care Consulting Group, Syracuse, N.Y., is one of the nation s leading experts in system implementation in the medical practice setting. Her combination of consulting in major practices around the country and as a group practice manager, along with many years of practical experience in the software vendor field, gives her insight into the challenges facing today s practices. Nelson conducts education seminars and provides keynote speeches on a variety of health care technology and operational topics. She has authored numerous articles on practice management issues. She holds an MS in health services administration from the Graduate School of Management and Urban Policy at the New School in New York.

5 Program outline Nov , 2005 Atlanta Feb , 2006 Newport Beach, Calif. Newport Beach, Calif. Day One The Efficient Practice Patient Flow Patient communication: and phone care Using the Internet and Web sites Managing demand and call volume Using technology to enhance patient flow Check in Registration Policies and procedures Patient Satisfaction and Service Service and quality indicators Survey tools Noon 1:00 p.m. Networking Lunch (provided) 1:00 4:30 p.m. Patient Access Manage supply and demand Appointment scheduling methods: open access, advanced access, modified wave, group visits Manage no shows and cancellations Telephony Using technology in practice management systems Track recalls, repeat tests, reminders Download daily schedules Day Two Maximizing the Provider s Time Staffing for physician productivity Office and clinical design layout Patient cycle time Utilizing electronic health records Using technology provider and nurse Benchmarking and Process Improvement Internal standards External benchmarks Data mining Noon 1:00 p.m. Networking Lunch (provided) 1:00 4:30 p.m. Leveraging Technology in the Efficient Practice Electronic health records Document imaging and management Handheld devices Templates Coding tools Transcription Computer provider order entry E-claims Virtual Case Study incorporated throughout two days Action plan BODY OF KNOWLEDGE The educational content of these programs is based on the Body of Knowledge for Management, developed by the American College of Executives, the certification body of MGMA. This course covers the Business and Clinical Operations domain. Special offer for nonmembers: Join & Save $335 Join MGMA when you register for either of these seminars and pay the member rate (a $200 savings), plus we will waive the $95 membership application fee. Gain access to valuable member benefits and continue to enjoy discounts on education programs, as well as survey reports, books and more. Just select the New MGMA member rate on the registration form in this brochure. Continuing Education Credit Hours ACMPE 14 credit hours CME 14 category 1 credit hours CPE 16 contact hours Photo courtesy of Newport Beach Conference & Visitors Bureau 5

6 General Information Program site and lodging: Atlanta Grand Hyatt Atlanta 3300 Peachtree Road N.E. Atlanta, GA Phone: $165 /single or double; tax 15% Check in: 3:00 p.m. / check out: Noon Newport Beach Hyatt Regency Newport Beach 1107 Jamboree Road Newport Beach, CA Phone: $172 /single or double; tax 10% Check in: 3:00 p.m. / check out: Noon Reservations must be guaranteed for arrival by one night s deposit or a credit card. Please call the hotel for sleeping room reservations. A block of rooms has been reserved by MGMA until Thursday, Oct. 20, 2005, for Atlanta and Jan. 26, 2006, for Newport Beach, Calif. After those dates, reservations at the group rate will be accepted on a spaceavailable basis only. Remember to identify yourself as an attendee of the MGMA seminar to receive the group rate. Air transportation: MGMA s travel agency, Polk Majestic Travel, offers special discount airfares up to 10 percent off when you make your reservation 60 days prior to travel and up to 5 percent off between 60 days and your departure date. To make your reservations, call Polk Majestic Travel at or ann@polkmajestic.com. Identify yourself as an MGMA program registrant and mention the program title, city and dates. Itineraries and tickets will be sent to your home or office (with e-tickets, only your itinerary is sent). A service fee will apply. ACMPE credit: This program is approved to receive up to the maximum number of credit hours as assigned by the American College of Executives (ACMPE), the certification body of MGMA. CME credit: Medical Group Management Association (MGMA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education (CME) for physicians. MGMA takes responsibility for the content, quality and scientific integrity of this CME activity. MGMA designates this CME activity for up to the maximum number of credit hours in Category 1 of the Physician s Recognition Award of the American Medical Association (AMA). CPE credit: MGMA designates this continuing professional education (CPE) activity up to the maximum number of contact hours of credit in the Specialized Knowledge and Applications Field of Study. MGMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700 Nashville, TN, Web site: About MGMA: MGMA is the source for all educational development and programming for MGMA, ACMPE and the MGMA Center for Research. Outcomes of MGMA programming include both group practice improvement and professional development. Note to those with special needs: We want to take the steps to ensure that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids or services. If you need any of the auxiliary aids or services identified in the Americans with Disabilities Act, please call MGMA toll-free at 877.ASK.MGMA ( ), ext.440, prior to your arrival. 6 Cancellation policy: Registration cancellations must be received by MGMA no later than 48 hours prior to the start of each program and are subject to a $100 processing fee per course. No partial or full refund or credit will be made after this date for failure to attend. Cancellation by telephone is not valid. All cancellations must be submitted in writing to the MGMA Service Center, 104 Inverness Terrace East, Englewood, CO Letters may be sent via fax to For more information regarding administrative policies such as a complaint or refund, please contact the MGMA Learning and Networking Center at , ext Call the MGMA Service Center toll-free at 877.ASK.MGMA ( ) if you are going to send a substitute. If the substitute has a different MGMA status, the fee will be adjusted accordingly. If for any reason it is necessary for MGMA to cancel one of its programs or turn you away due to limited attendance, we will refund the registration fee in full. However, since you are responsible for your own airline/hotel reservations, we cannot be held responsible for any cancellation charges for airline tickets or hotel reservations caused by such program cancellation or attendance limitations.

7 MGMA Seminars Program Registration Form Please make copies of this form if more than one person registers. (Check here if this is a new address) Register early... seating is limited! MGMA member # Full name Title Preferred name for badge Organization Address City State Zip Phone Fax Year started in medical group management: Practice size by physician FTE: Please register me for (check all that apply): Circle rate Member New member* Nonmember Dates Before After Before After Before After Atlanta November Oct. 20 Oct. 20 Oct. 20 Oct. 20 Oct. 20 Oct. 20 Implementing Best Practices of Successful Medical Groups (06SF) Nov $519 $619 $874 $974 $719 $819 Improving Practice Operations (06SG) Nov $679 $779 $1034 $1134 $899 $999 Newport Beach Dates Before After Before After Before After February Jan. 26 Jan. 26 Jan. 26 Jan. 26 Jan. 26 Jan. 26 Implementing Best Practices of Successful Medical Groups (06SH) Feb $519 $619 $874 $974 $719 $819 Improving Practice Operations (06SI) Feb $679 $779 $1034 $1134 $899 $999 MGMA 2004 Performance and Practices of Successful Medical $100 $100 $100 $100 $180 $180 Groups Report (Registration for either Best Practices seminar required). *New member rates include MGMA membership and seminar registration. Total due with registration $ Method of payment (payment must accompany registration): For team discounts call toll-free 877.ASK.MGMA ( ) Mail Check enclosed Charge my credit card: VISA MasterCard American Express Mail the program registration form(s) Card number Exp. date with your check made payable to MGMA Cardholder s name to the following lockbox address: Cardholder s signature Date Telephone MEDICAL GROUP MANAGEMENT ASSOC. P.O. Box 17603, Denver, CO toll-free 877.ASK.MGMA ( ) Fax Register online: Registrations must be received on or before Oct. 20, 2005, to receive the early registration discount for the Atlanta programs and Jan. 26, 2006, for the Newport Beach, Calif., programs. All registrations received after this date will be processed at the regular fee category. Member rates are a privilege of membership. You must be a member at the time of registration. Registration cancellations must be received at MGMA no later than 48 hours prior to the start of the program and are subject to a $100 processing fee per course. No partial or full refund or credit will be made after this date for failure to attend. Cancellation by telephone is not valid. All cancellations must be received in writing to the MGMA Service Center. Letters may be sent via fax to Key code: SM085BRO1 7