Services and fees 2016

Size: px

Start display at page:

Download "Services and fees 2016"

Milton Neal
5 years ago
Views:

While non-religious in approach, we encourage our clients to draw strength from their individual faiths and belief systems.

1 Services and fees 2016 Introduction PNG Counselling and Care is a secular, professional counselling service provider. We seek to provide effective counselling interventions in a supportive, non-judgmental environment. While non-religious in approach, we encourage our clients to draw strength from their individual faiths and belief systems. We conduct our practice in accordance with the Code of Ethics of the Australian Psychological Society. Registration PNG Counselling and Care is a registered trading name of PNG Development Services Ltd, a private overseas company registered in Papua New Guinea (PNGCN ) and certified by the PNG Investment Promotion Authority to carry on business in PNG (Certificate #90983). The company is wholly owned by Pacific Development Services Pty Ltd of Australia (ACN ). The sole director is Aaron Hayes, an Australian citizen, who is registered (licensed) in Australia to practice as a generalist psychologist. 1

2 Services EMPLOYEE COUNSELLING ٠ Personal counselling including abuse counselling and trauma counselling ٠ Marriage and relationship counselling ٠ Addiction counselling (drugs, smoking, alcohol, gambling) ٠ HIV / AIDS counselling ٠ Critical incident support ٠ Domestic violence intervention ٠ Bereavement counselling ٠ Employment and career counselling ٠ Psychological assessment and psychotherapy EMPLOYEE ASSISTANCE PROGRAMS ٠ Employer pays quarterly retainer offset by discount on services ٠ Employees can be referred by supervisors or HR officers or can self-refer ٠ Face to face counselling available at our office in Port Moresby ٠ Telephone counselling available anywhere in PNG ٠ Counsellors can to make regular pastoral care visits anywhere in PNG ٠ Counsellors can to travel immediately anywhere in PNG for urgent cases ٠ 24 hour employee helpline PERSONAL DEVELOPMENT SEMINARS ٠ Basic wage management ٠ Basic addiction busting ٠ Basic personal health care ٠ Basic HIV / AIDS awareness ٠ Basic people skills ٠ Basic conflict resolution and problem solving ٠ Basic relationship building ٠ Basic customer service ٠ Basic anger management ٠ Basic life planning COUNSELLOR TRAINING PROGRAMS ٠ Basic Community Counselling Skills including HIV/AIDS counselling (15 days) ٠ Basic Health Counselling Skills including HIV/AIDS counselling (15 days) ٠ Basic Workplace Counselling (3 days) ٠ Peer Support Training (3 days) ٠ Peer Educator Training (3 days) SCHOOL PROGRAMS (Elementary to Tertiary) ٠ HIV / AIDS awareness ٠ Sexuality ٠ Say No to smoking, alcohol and drugs ٠ Self-esteem building ٠ Personal safety / protective behaviours ٠ Social skills for kids ٠ Good citizenship ٠ Study skills ٠ Healthy lifestyle CONSULTANCY SERVICES ٠ Expert witness for legal proceedings ٠ Design / adaptation of psychological tests for PNG use ٠ Staff training programs: conflict resolution, stress management etc ٠ Professional interviewing and screening for recruitment or promotion ٠ Social and behavioural research 2

3 Clientele PRIVATE PATIENTS / CLIENTS LOCAL CORPORATE CLIENTS OVERSEAS E.A.P. PROVIDERS ٠ Self-referrals from advertising and word of mouth ٠ Referrals from private doctors ٠ Referrals from POM General Hospital psychiatry clinic ٠ Phone-in telephone counselling from the provinces Local corporate clients include: ٠ hotels ٠ mining companies ٠ banks ٠ airlines ٠ aid contractors ٠ manufacturers ٠ foreign embassies ٠ government departments We have provided local services in PNG for a number of overseas Employee Assistance Program firms: ٠ Davidson Trahaire Corpsych (Australia) ٠ Converge International (Australia) ٠ Optum (Australia) ٠ Workwise Group (Australia) ٠ International SOS (Australia) ٠ EAP Services Ltd (New Zealand) ٠ Assure Programs (Australia) ٠ Access EAP (Australia) Track record critical incident support Trauma counselling has been provided by our counsellors following many major critical incidents in Papua New Guinea since we commenced services in Some examples: employee vehicle convoy attacked by locals, major mine site in highlands bulldozer accident with fatality, major mine site in highlands vehicle hijacking and rape of staff, major Port Moresby hotel death on board cargo vessel, major shipping company non-fatal helicopter crash, major security company in Port Moresby landslip with fatalities, major mine site, New Guinea Islands bank robbery, Port Moresby expatriate woman shot and wounded by police, Port Moresby murder of expatriate company manager, Port Moresby passenger death on board airline flight armed holdup at airline workplace, Port Moresby mid-air incident, major airline mid-air incident, mining company charter armed holdup at major Port Moresby hotel house fire - airline staff, Port Moresby helicopter crash with fatalities, mining site in highlands fatal workshop accident, construction company, Tabubil armed robbery, rural post office in New Guinea Islands sinking of company vessel with loss of crew, Solomon Islands vehicle chase - two expatriate managers shot at by police in Port Moresby helicopter crash with fatalities, mining site in Central Province bank robbery, Port Moresby armed holdup, major car dealership, Port Moresby vehicle hijacking and kidnapping, construction company kidnapping of bank staff, Port Moresby light aircraft hijacking, Port Moresby bank robbery, Jacksons Airport dead body in a hotel room, Port Moresby 3

Personnel Mr Aaron Hayes Psychologist and Director Master of Educational Psychology (University of Qld) 1995 Graduate Diploma in Education (Monash U.) 1984 Bachelor of Science (Monash U.

maths/science teacher in Australia and Solomon Islands and later retrained as a school psychologist, eventually serving as principal guidance officer with the PNG Department of Education.

Aaron has travelling widely throughout PNG providing counselling and psychological interventions for employees of banks, airlines and resource companies following accidents, disasters and criminal

4 Personnel Mr Aaron Hayes Psychologist and Director Master of Educational Psychology (University of Qld) 1995 Graduate Diploma in Education (Monash U.) 1984 Bachelor of Science (Monash U.) 1983 Registered Psychologist (Psychology Board of Australia #PSY ) Full member of the Australian Psychological Society (20 Years Membership) ٠ Aaron began his career as a secondary maths/science teacher in Australia and Solomon Islands and later retrained as a school psychologist, eventually serving as principal guidance officer with the PNG Department of Education. After leaving the PNG public service he established PNG Counselling and Care in Port Moresby in 2003, specialising in critical incident (trauma) counselling. Aaron has travelling widely throughout PNG providing counselling and psychological interventions for employees of banks, airlines and resource companies following accidents, disasters and criminal attacks. Mr Joachim ToRavit Senior Counsellor (casual / sessional) Master of Clinical Counselling (ACU Sydney) 2014 Bachelor of Social Science (Counselling) (ACU Brisbane) 2008 Dip. Primary Teaching (Gaulim T.C.) 1997 Member of the Australian Counselling Association ٠ After beginning his career as a primary teacher, Joachim retrained in the counselling field and became the first Papua New Guinean to obtain a masters degree in this field from Australian Catholic University. Following a stint as a campus counsellor and lecturer at St Benedict s teachers college in Wewak he joined PNG Counselling and Care at the beginning of 2011, initially on full time basis as later on casual / sessional basis while he pursued further studies and employment opportunities elsewhere. Joachim is now probably PNG s most experienced and widely travelled critical incident counsellor and has provided on site support at many remote locations including Lihir, Porgera and Hides. Joachim comes from Rabaul. Mrs Justina Ajokpaezi Senior Counsellor (casual / sessional) Master of Guidance and Counselling (Nigeria) 1997 B.A. / B.Ed. (Nigeria) 1987 Registered Teacher (PNG International Education Agency) ٠ Justina hails from Nigeria but has been a long time resident of Port Moresby together with her husband and children. She originally trained as an art teacher and later moved into school counselling. She retains a strong interest in the use of art therapy as a form of counselling intervention, especially for children. Justina has been providing counselling services for PNG Counselling and Care on an on-call basis since She is an experienced trauma counsellor and family counsellor. Mrs Margaret Ponjegi Counsellor (casual / sessional) Registered Teacher (PNG) Bachelor of Social Science (Social Work) (UPNG) Qualified Social Worker Trained Lifeline telephone counsellor ٠ Margaret (Maggie) is a Solomon Islander whose family comes from the remote island of Tikopia (a Polynesian community) though she grew up in Honiara. After an initial career in primary teaching she came to PNG and retrained as a social worker. She is now married to a Papua New Guinean and resident here. In addition to counselling training during her social work degree she is a trained and experienced Lifeline counsellor and has been doing part time sessional and critical incident support work with PNG Counselling and Care since

5 Office and contact details Due to a downturn in demand for face-to-face counselling in Port Moresby during 2015 our counselling rooms at Moisana St, Korobosea were closed at the end of We now maintain only a small home/office in Gordons for administration and booking purposes. Our current service capacity is limited to: phone counselling (either business hours or after hours, as convenient) face to face counselling at employer s premises (both in Port Moresby and at remote sites) face to face counselling at public venues such as quiet corners of coffee shops and hotel lounges (either business hours or after hours, as convenient) Apart from the director (now based in Cairns and providing services on fly in / fly out basis when needed) all our other counsellors currently work on casual / sessional basis only when we have appointments available for them. Once demand picks up again we plan to re-establish a larger office with counselling rooms. Current booking procedure: 1. Send an request to png.counselling@gmail.com 2. Phone or text our office manager Emmanuel Kailom on (Digicel) or (BeMobile) between 8am and 5pm. If no answer, please try again after a few minutes, send a text or wait for a callback. NB Initial contact by is preferred so we can have a permanent record of the request and see the client s name in writing (and employer s domain if any) to help us determine whether the client is employed by an organisation that we are in contract with (or an eligible sub-contractor), or enquiring as a private individual, before we start offering appointments or giving information about pricing, session limits etc. We are in contract with multiple corporate employers and EAP firms and it can be tricky trying to give out correct information on the spot when cold called over the phone. Fee schedule 2016 (casual /ad hoc requests) SERVICES PROVIDED IN PORT MORESBY (by phone, or face to face at agreed venue) Personal counselling (pre-booked appointment) Psychologist: AUD 240 per hour, Counsellor: AUD 160 per hour Critical Incident, trauma or crisis counselling (urgent appointment) Psychologist: AUD 360 per hour, Counsellor: AUD 240 per hour SERVICES PROVIDED ON SITE OUTSIDE PORT MORESBY Personal counselling (pre-booked site visit) Psychologist: AUD 2400 daily flat rate up to 12 hours duty time Counsellor: AUD 1600 daily flat rate up to 12 hours duty time Critical Incident, trauma or crisis counselling (urgent site visit) Psychologist: AUD 3600 daily flat rate up to 12 hours duty time Counsellor: AUD 2400 daily flat rate up to 12 hours duty time (Half day rates up to 6 hours duty 60% of above) TRAVEL TIME / CALLOUT FEES Within PNG, Australia and South Pacific countries: 25% of applicable daily charge-out rate, per travel day (pro 60% for half day travel less than 6 hours) Travel time charge covers the counsellor s professional time and unavailability to service other clients while travelling to and from your remote work site. Travel time is calculated from airport check-in to arrival at site. For travel outside Port Moresby, your organisation is responsible for all travel, accommodation and meal expenses for the counsellor. PHONE COUNSELLING Personal counselling (pre-booked appointment) Psychologist: AUD 240 per hour, Counsellor: AUD 160 per hour Critical Incident, trauma or crisis counselling (urgent appointment) Psychologist: AUD 360 per hour, Counsellor: AUD 240 per hour Brief telephone follow-up or check-up AUD 80. We initiate the call and phone counselling prices include our call costs. 5

6 REPORTS Brief feedback or letter report to employer (with client s permission) AUD 80 Detailed counselling or psychology report AUD 360 Legal quality report for court submission AUD 720 MISSED APPOINTMENTS When a confirmed appointment is not attended by the employee (ie no show) or the counsellor s call at a pre-arranged time for phone counselling is not answered or returned within 15 minutes, or the appointment is cancelled with less than two hours notice, a missed appointment fee up to 50% of the applicable hourly fee may be charged. Special contract rates may be offered to corporate clients using our services on a regular basis. 6

AASW Tasmanian Branch Supervision Register

AASW Tasmanian Branch Supervision Register Supervisors are confirmed as having individual financial membership of the Australian Association of Social Workers Continuing Professional Development (CPD)