Creggan Bahn Court Care Home Service

Transcription

1 Creggan Bahn Court Care Home Service 2 Seafield Road Ayr KA7 4AA Telephone: Type of inspection: Unannounced Inspection completed on: 22 September 2016 Service provided by: Melaine Caldow trading as Fairbahn Care Service provider number: SP Care service number: CS

2 About the service The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at This service registered with the Care Inspectorate on 1 April The service is registered to provide care for up to 50 people who may have physical health care needs and some people may have dementia. Creggan Bahn Court is situated a short walk from Ayr promenade and less than a mile from the town centre. The accommodation comprises of 46 bedrooms. All residents have their own en suite bedrooms. Some bedrooms are suitable to share. Ground floor rooms have patio doors opening into the gardens. Upper floor bedrooms are accessed by a lift. The vision and values of the service states that: "Creggan Bahn is striving to be an organisation where service users are at the heart of our work. This vision permeates throughout our work and in the actions of all our staff". What people told us For this inspection, we received views from 20 of the 50 people using the service and 14 relatives and carers. All respondents said that they were very happy or happy with the quality of the service. People indicated satisfaction with their care, meals, accommodation and staff that supported them. Eleven residents completed our Care Standards questionnaires. Comments included: "Very happy with all care & staff. Staff treat me with respect and dignity. I am very happy here". "Care is very good. No complaints". "The care and support I receive is excellent and my family all agree. This is the best you can get (environment)". "Very pleased with all my care". "The care and support given is without any fuss and seamless. The care and support is exceptional and I feel I can speak to a staff member about anything without any difficulty". "Very comfortable and warming. All people mix well (environment)". "I feel the quality of care & support I receive is excellent and I could not hope for better. I have made new friends since coming in here. My family think it has been the best decision I have made. Always clean and tidy. I am very happy with all aspects of my care. Staff are terrific my family say I've never been so busy with everything I do". "The staff look after me exceptionally well. I am always out and the staff sing along with me when I like to sing. I am very happy with everything". page 2 of 8

3 "I am very happy now that I am in Creggan Bahn. The care home I was in before was awful and my family and I waited patiently for a room here and we were not disappointed. Couldn't ask for better. All staff are great. All excellent". (environment) "I am extremely happy about the care I receive... The staff are super... looked after to the highest standard. I do more now than when I was at home. Always someone to talk to and have a laugh. All great (environment)". We spoke with seven residents of Creggan Bahn. One described Creggan Bahn as an "Excellent service. All elements very satisfactory". This individual spoke of hobbies they enjoyed and others they would like to pursue. We met with another individual who said they were very happy with their care arrangements. They said they were not mollycoddled here but staff were very attentive to their needs. They described the food as "very good" and confirmed that alternatives would be provided if a particular dish was not to their liking. The staff were described as "excellent - every one of them "Overall they found it a "very pleasant place to live - Exceptional". A further resident we spoke with said that they felt their family had made a very good choice in selecting Creggan Bahn. They thought that the meals were "very good", they liked to sit in the garden and go out for coffee. They said it was not home but acknowledged that they could not manage at home. They got on with 99% of the staff who were all very good, all attentive. We heard from a resident who liked to attend the service user meetings. They told us that no staff or management attended and any issues could be discussed. This resident liked their room and its position within the care home. They got on with the staff and were happy 99% of the time. They were happy with the food and the laundry service. They preferred not to participate in the day-to-day activities but enjoyed the outings. One resident we met spoke of some health issues that impacted their ability to participate in outings. They found the staff "very good" - ring the buzzer and they respond. Food was described as "good", laundry was "fine" and the nurses organised their medication. They spoke of a friend within the service. We met with a resident who was delighted with their room, they particularly liked the view. They spoke of "nice meals - good choice" The girls were described as "very attentive- respond to the buzzer" they preferred to socialise with family members rather than participate in the organised activities. Their relatives felt welcomed. We heard from a resident who enjoyed using the courtesy car and staff escort service. They spoke of interests and hobbies that they participated in. We were told that the chef's were very accommodating and the care staff kind and caring. They considered the service well managed and noted that the staff all worked well together. They felt that their quality of life had improved since moving to Creggan Bahn. One of the residents showed us their bedroom and art work that they had completed. Another said the place was "wonderful". Thirteen relatives/carers completed our Care Standards questionnaires. They also reported high levels of satisfaction. Comments included: "Creggan Bahn is an excellent care home and a worthy winner of the "Care Home of the Year Award 2015". "We as a family are absolutely delighted with the care our mother receives in Creggan Bahn. page 3 of 8

4 She is supported by an excellent caring team who help her to maintain her dignity and remain as independent as possible, secure on the knowledge that help is only a buzzer away. We are always made most welcome when we visit and are always impressed by the attention to detail from the gardens right through the whole building. The standard is very high and it was no surprise they won care home of the year". "I am very happy that my mother has settled in very quickly to Creggan Bahn. The management and staff are very polite and caring. I can see a huge improvement in my mother's health and mood". "Creggan Bahn is an excellent example of how to get it "right". A worthy winner of Care Home of the Year Well deserved!". "On all occasions I have contact with carers, housekeepers & maintenance staff and everyone is very helpful & friendly. A very efficient and professional staff". "My mother has been in Creggan Bahn for a few years now and she wouldn't have it any other way. I have no worries about my mother now and it makes our life's so much easier to see her so happy. All the staff are so supportive and it doesn't matter what you ask of them they are always so helpful. I always get greeted with a nice cup of the and fresh baking". "All our family are so pleased that our mother is in Creggan Bahn. The level of care is excellent and we do not worry about her the way we did when she was in her own home. We see a big improvement in her especially in wanting to do things". "I am thoroughly satisfied with the standard of care which my [relative] receives in Creggan Bahn. All their standards are extremely high in all aspects, especially their staff and she could not be better cared for. She is extremely content and happy". "They are giving her wonderful care and seeing to her every need at this time... a lovely place with lovely staff". We spoke with a relative during the inspection. They were very pleased with all aspects of the service. Self assessment We received a fully completed self assessment document from the service provider. We were satisfied with the way the service provider had completed this and with the relevant information they had given us for each of the headings that we grade them under. Areas of strength were highlighted as were areas where ongoing developments were planned. From this inspection we graded this service as: Quality of care and support Quality of environment Quality of staffing Quality of management and leadership 6 - Excellent not assessed not assessed 6 - Excellent page 4 of 8

5 What the service does well The team at Creggan Bahn provide excellent care and support to people using the service and their families. There remained a high level of satisfaction from residents and families about the quality of care, food, accommodation and staff. We found that people's health and wellbeing needs were well-managed. Nursing staff ensured that health assessments were completed and personal plans produced to direct the care team about individuals needs and how they liked them to be met. Advice form relevant health professionals was sought and appropriate equipment was obtained where needed. Residents we met told us of ways their independence was promoted, preferences accommodated and how they had been supported to pursue meaningful leisure activities of their choice. The maintenance and domestic team ensured that the accommodation was presented and maintained to the highest standard inside and out. The chef's endeavoured to provide a range of attractive, well cooked meals and snacks in accordance with the needs and expressed wishes of the residents. There was strong leadership and robust quality assurance systems in place to monitor standards. Staff felt well supported and valued. This contributed to a motivated staff team who took pride in their work. The views of residents and relatives were welcomed and their comments used to inform the operation of the service. This ensured a continued high level of satisfaction from residents and families about the quality of care, food, accommodation and staff. What the service could do better The provider planned to continue to make improvements to the care home environment. This included redecoration work and some "dementia friendly" adaptions. The manager planned to review the accident/incident documentation used. The provider should continue to build upon the existing high standards to promote independence and positive outcomes for individuals within Creggan Bahn. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 page 5 of 8

6 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at Inspection and grading history Date Type Gradings 9 Sep 2015 Unannounced Care and support 6 - Excellent Management and leadership 30 Sep 2014 Unannounced Care and support Management and leadership 22 Nov 2013 Unannounced Care and support Management and leadership 15 Feb 2013 Unannounced Care and support Management and leadership 20 Jun 2012 Unannounced Care and support Management and leadership 19 Nov 2010 Unannounced Care and support Management and leadership 19 Jul 2010 Announced Care and support page 6 of 8

7 Date Type Gradings Management and leadership 24 Mar 2010 Unannounced Care and support Management and leadership 2 Oct 2009 Announced Care and support Management and leadership 17 Feb 2009 Unannounced Care and support Management and leadership 10 Sep 2008 Announced Care and support Management and leadership page 7 of 8

8 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 8 of 8