Community Partner Program

Transcription

1 Texas Health and Human Services Commission Community Partner Program June 2014

2 YourTexasBenefits.com Updates Prescreen for Benefits Create an Account Submit an Application & Redetermination Print a Temp Med ID Card Report a Change View Case Details September 2012 Functionality 2

3 YourTexasBenefits.com Updates Prescreen for Benefits Create an Account Submit an Application & Redetermination View Case Details Report a Change Print a Temp Med ID Card Upload Documents Receive Alerts Enroll in a Health Plan Submit a CHIP Application & Renewal Text Communication View Correspondence Online Mobile Application Uploads 3

4 Online Application Submissions by Source Since October 2013 Month Online Apps Submitted Submitted in HHSC Lobbies Submitted by CPs October ,700 29,816 (25%) 1,253 (1.05%) November ,491 25,957 (25%) 1,041 (1.00%) December ,730 26,380 (24%) 1,187 (1.09%) January ,259 31,869 (20%) 1,564 (1.01%) February ,751 23,956 (16%) 1,350 (.93%) March ,020 36,434 (14%) 1,609 (.64%) April ,404 37,094 (24%) 2,107 (1.3%) May ,965 39,104 (27%) 2,175 (1.5%) 4

5 Community Partners Throughout Texas Total Community Partners 139 CBOs in enrollment process 5

6 Program Accomplishments Regional Training Webinars The Community Partner Recruitment Initiative (CPRI) have begun monthly statewide webinar trainings for Partners on HHSC Benefits, and will soon offer monthly webinar trainings on application assistance to supplement online training. ACA Training Two required lessons added to CPP certification that cover the Marketplace and choosing the best door for health coverage. 7 optional lessons on other ACA topics are available to Community Partners on the CPP website. 6

7 Program Accomplishments Cont d CPP Brochure Released Trifold brochure that provides a brief overview of the CPP, participation levels, and the benefits of community partnership. CPP Newsletters Released Newsletters feature news briefs, Partner best practices, policy and program changes, and recognitions for Partners and certified staff and volunteers. Spring 2014: 7

8 Program Accomplishments Cont d Recruitment, Guidance, and Support Contract (CPRI) Fully staffed throughout Texas and are providing guidance and support to CBOs in the enrollment process and existing Partners. New CPP Website Launched The CPP website includes Community Partner search, certification tracking for staff/volunteers and Community Partners, and personalized certificate for certified staff/volunteers. TexasCommunityPartnerProgram.com 8

9 Community Partner Search People can find Community Partners by web or phone. Search for Partners by zip, city, or county at Partner referrals also available via 2-1-1, Option#1 9

10 Connecting Partners with Resources Coordination with other CAS Programs Texas Information and Referral Network HHSC Eating Healthy Webpage: Promotional Materials HHSC programs (YourTexasBenefits.com, Eating Health Webpage, etc.): Special programs (Summer Food Service Program) 10

11 Upcoming Program Enhancements and Milestones Improving CPP Training Exploring Hands-on or Sand-box Training Online Spanish-language CPP Training Enhanced Online Ethics Training Community Engagement Ongoing Regional Support Making Partners Aware of Importance to OSS Grow to 1,000 Partners 11

12 Upcoming Program Enhancements and Milestones Cont d CPP Certification Changes Background Checks DPS name-based background checks for Site Managers and certified staff and volunteers. Paid for and administered by HHSC. Certification Agreement Enhancements Additional conduct standards added to strengthen client protections. 12

13 Community Impact Why become a Community Partner? The most enjoyable parts of being a Community Partner are the electronic submissions, the speedy responses from HHSC, and the smiles and expressions of joy and relief when clients find they have been accepted or successfully renewed in a program - Epiphany Community Health Outreach Services We have more one-on-one time with the clients than we normally would get just talking to them on the phone. Often we also assist clients with additional benefits, such as, Harris Health Financial Assistance and MAM assistance and provide referrals to other community resources. - Memorial Assistance Ministries I love the applications coming in from Partners. They are complete, they provide documents they are usually the easiest applications to process, same day. To get clients to open up and fill out information online is the tough work. Application assistance makes you feel so much more comfortable. Joseph Cantu, HHSC