President s Message. Sean Gilbert, SERC-NAHRO President

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2 President s Message It is my distinct pleasure to welcome you to the 2017 Fall Workshop at the Marriott Harbor Beach Resort in Fort Lauderdale, Florida. Located footsteps from the beach and near a variety of cultural, culinary and shopping opportunities, the location has something for everyone. The panoramic vistas available from the resort when teamed with the cultural and culinary experiences available surely provide a fantastic venue for our enjoyment. I hope you find the conference enjoyable and have a fantastic time in Fort Lauderdale. However, I would be remiss if I didn t mention the recent disaster that swept through this area. Hurricane Irma left a path of destruction through Fort Lauderdale, the state of Florida and our region. As you can see, Fort Lauderdale bounced back quickly, but keep those affected by this storm in your thoughts and prayers. There are still many that are rebuilding and I am sure they could use all the positive thoughts and words possible. The theme for this conference, Mastering Change, ties nicely into our two-year theme of Changes in Attitudes, Changes in Latitudes. We hope you will enjoy the sessions and embrace the changes in our industry. The conference will offer a wide array of sessions that will help you preserve and enhance your housing stock, while expanding your knowledge of the new programs. Whether you come from a small agency or a large agency, we aim to provide diverse training tracks that will help everyone. Our goal at SERC is to provide the highest quality training, the best net-working opportunities and of course we always excel at providing wonderful SERC hospitality! We appreciate you coming to this beautiful venue and look forward to a wonderful conference. Please, let us know how we can meet your needs and I look forward to interacting with each of you personally. As usual, Buddy Oldfield and the Professional Development committee have done an exemplary job at putting together such a wonderful event! Without their hard work, none of this would be possible. Thank you for choosing SERC for your educational and networking needs! We will do our best to meet, and hopefully exceed, all of your expectations. Sean Gilbert, SERC-NAHRO President 1

3 Program Information SERC-NAHRO 2017 FALL WORKSHOP Registration The Registration Desk is located in the Grand Ballroom Foyer, Third Floor as follows: Sunday, November 5 1:00 p.m. until 6:30 p.m. Monday, November 6 8:30 a.m. until 12:00 Noon Badges All individuals attending the workshop sessions and other scheduled events must wear the identification badge provided at registration. Your cooperation will be appreciated. Tickets Tickets for special events are included in your registration packet. Tickets must be presented for the Reception on Sunday evening, the Banquet on Monday evening and the Breakfast on Tuesday morning. Extra tickets may be purchased at the Registration Desk. Ticket prices are: Reception $95.00 Banquet $ Breakfast $55.00 Banquet Ticket Exchange Delegates must exchange their Banquet Exchange Ticket for a table assignment at the Registration Desk before 12:00 Noon on Monday, November 6 th. 2

4 Program Information Professional Development Committee The Professional Development Committee is responsible for the development of the Fall Workshop. The committee is under the portfolio of the Vice President for Professional Development. Your comments and suggestions concerning this workshop or future workshops would be appreciated. Please send your comments to the Vice President for Professional Development at the address listed below or you can comment or from the serc-nahro.org web site. The Professional Development Committee members responsible for this workshop are: Cindy Preast Vice President for Professional Development Bluefield Housing Authority P. O. Box 1425 Bluefield, WV Harden A. Oldfield, III Chairperson Professional Development Committee Augusta Housing Authority 1435 Walton Way Augusta, GA Committee Members: Pamela Brewster Jim Brown Sonda Davis Joyce Floyd Charles Harrington Marie Harris Donna Lamer Marilyn Medley Jan Piersol Jeff Rieck Burnetta Smith Royal Ann Spencer Florida Alabama Mississippi Tennessee Virginia Georgia South Carolina Tennessee South Carolina Kentucky North Carolina Mississippi Registration: Angela Strickland Jacob L. Oglesby Program: Amy Bazemore Georgia Georgia Georgia 3

5 Sunday, November 6 Program Information Registration & Banquet Ticket Exchange Registration Desk Grand Ballroom Foyer, Third Floor 1:00 p.m. 6:30 p.m. Opening General Session Salon E, Third Floor 3:00 p.m. 4:30 p.m. Reception Ocean View Terrace 6:00 p.m. 7:00 p.m. Opening General Sessions Grand Ballroom Salon E Presiding Cindy Preast Vice President for Professional Development SERC Invocation Dannie Walker Executive Director Ozark Housing Authority, Alabama Pledge of Allegiance Charles Harrington Executive Director Marion Redevelopment and Housing Authority, Virginia Welcome Miguell Del Campillo SERC State Representative Florida Housing Authority of the City of Miami Beach, Florida 4

6 continuation of Opening General Session Comments Denise Cleveland-Leggett HUD Southeast Regional Administrator HUD, Atlanta, Georgia Comments Adrianne Todman Chief Executive Officer National Association of Housing and Redevelopment Officials, Washington, DC SERC-Cares Michael Long Chief Development Officer, Broward Partnership, Ft. Lauderdale, Florida Chairperson, Broward County Housing Authority, Ft. Lauderdale, Florida Remarks Sean Gilbert President SERC Conference Information Harden A. Oldfield, III Chairperson, Professional Development Committee SERC 5

7 SERC Cares The Broward Partnership built and operates the Broward County Central Homeless Assistance Center on the Huizenga Campus. Completed and opened in 1999, the 57,000-square foot, 230-bed short term residential shelter was funded almost entirely with private donations. The Broward Partnership provides short-term housing and solution-focused services to individuals and families. The term "emergency" means that the average stay is 60 days. Since it's opening, the Partnership has assisted more than 23,400 individuals. The Broward Partnership believes that an individual s stay at the Center, although time limited, represents a unique (and perhaps only) opportunity to stabilize, engage and acquire the personal tools necessary to break the cycle of homelessness. More than an emergency shelter, the Center provides a safe and nurturing environment designed to highlight alternatives to living on the street and provide each resident with the means to reacquire health, housing, and a sustaining income. List of Services: Primary medical and dental care. Mental health diagnosis and treatment, and psychiatric services. Substance abuse education, prevention, intervention and treatment; as well as 12-Step programs. Access to child care, parenting education, support groups and family therapy; Educational services, including GED classes, vocational assessment, job readiness, job training and placement services. Life skills classes and computer classes. Boxes are available for cash and check donations. Computer is available for credit card donations. 6

8 Monday, November 6 Program Information Registration & Banquet Ticket Exchange Registration Desk Grand Ballroom Foyer, Third Floor 8:30 a.m. - 12:00 Noon Continental Breakfast Grand Ballroom Foyer, Third Floor 7:45 a.m. 8:45 a.m. Sessions 9:00 a.m. 12:00 Noon 1:30 p.m. 5:00 p.m. Morning Break Grand Ballroom Foyer, Third Floor 10:30 a.m. 10:45 a.m. Lunch On Your Own 12:00 Noon 1:30 p.m. Afternoon Break Grand Ballroom Foyer, Third Floor 3:00 p.m. 3:15 p.m. Banquet Ocean Ballroom Adjacent To Ocean View Terrace 7:00 p.m. Cash Bar Opens at 6:00 p.m. 7

9 Monday Sessions ASSISTED HOUSING Housing Choice Voucher What s the Latest? Grand Ballroom J 9:00 a.m. 4:30 p.m., including breaks Are you up to date with the most current information and regulations related to the Housing Choice Voucher program? How does VAWA affect your operation? Do you know the ins and outs for preparing the new Housing Assistance Payment Contract? Join Dennis Morgan, a nationally recognized expert in Public and Assisted Housing as he reviews all of the latest information pertaining to the Housing Choice Voucher program. Dennis Morgan, Senior Associate D.L. Morgan and Associates Sarasota, Florida Moderator: Donna Lamar Sumter Housing Authority, SC COMMISSIONERS Personal, Professional and Organizational Ethics for Commissioners Grand Ballroom E 9:00 a.m. 4:30 p.m., including breaks This interactive session, using group discussion, problem solving and case studies, will encourage participants to manage their personal, professional and organizational lives in an ethical manner. Participants will be instructed on how to think right, see right and do right! John Jeffreys, Consultant CJAG, Inc. Athens, Georgia Moderator: John Bounds Oxford Housing Authority, MS 8

10 Monday Sessions CR AND D Tax Credit and Development 101 for Small and Medium Housing Authorities Grand Ballroom G/H 9:00 a.m. 12:00 Noon, including break Are you a small to medium sized Housing Authority interested in utilizing low-income tax credits to develop a mixed-finance community? Join an experienced developer and leading expert in the LIHTC development field, a Consultant experienced in redevelopment along with a small Housing Authority Director as they discuss the ins and outs of development for small to medium Housing Authorities. Learn how to select a developer partner, the demolition/disposition process, tenant relocation and various financing tools. Presenters: Dave Loeffel, CFA Principal Affordable Housing Investments Walton Communities Marietta, Georgia W. Sawyer Shirley, President National Facilities Consultants, Inc. Atlanta, Georgia Beth Brown, Executive Director Gainesville Housing Authority Gainesville, Georgia Moderator: Brenda Willis Chesapeake Redevelopment and Housing Authority, VA CR AND D Public Housing Portfolio Conversion Grand Ballroom G/H 1:30 p.m. 3:15 p.m. This session will explore how one Authority used several different methods to convert their public housing to other more effective and efficient models, maximizing operations and long-term viability. Presenters: Tam English, Executive Director Ft. Lauderdale Housing Authority, Florida Ft. Lauderdale, Florida Kristen Packard, Consultant Packard Consulting Jacksonville, Florida Ken Naylor, Developer Atlantic Pacific Communities Miami, Florida Lindsay Lecour, Developer Atlantic Pacific Communities Miami, Florida Michael Syme, Attorney Fox Rothchild Pittsburgh, Pennsylvania Moderator: Karen Wylds Newport News Redevelopment and Housing Authority, VA 9

11 Monday Sessions CR AND D Public Housing Portfolio Conversion Hotel Convention Center 3:30 p.m. TBA Join fellow CR&D professionals on a tour of Ft. Lauderdale Housing Authority properties. View public housing developments that were converted to more effective and efficient models, maximizing operations and long-term viability. **Seating is Limited.** Please, sign up at the Registration Desk or in the CR&D Session in Grand Ballroom G/H. Tam English, Executive Director Ft. Lauderdale Housing Authority, Florida Ft. Lauderdale, Florida Moderator: Karen Wylds Newport News Redevelopment and Housing Authority, VA F INANCIAL MANAGEMENT Financial Services Update and Review Grand Ballroom F 9:00 a.m. 4:30 p.m., including breaks Join Jason Casterline, a CPA and recognized authority in Public Housing Finance, as he discusses the issues of the day and provides insight into proposed changes in regulations. Topics will include, among others: a Housing Choice Voucher Financial Update and a REAC Update to include FDS changes, GASB Updates, PHAS and SEMAP revisions and COCC. Jason Casterline, CPA Casterline and Associates, P.C. Valley Forge, Pennsylvania Moderator: Jim Brown Calera Housing Authority, AL 10

12 Monday Sessions MAINTENANCE Implementing an Effective Preventive Maintenance Program Grand Ballroom K 9:00 a.m. 12:00 Noon, including break Budgets are getting tighter every year and the cost of repairing or replacing equipment is rising. In the current environment where we are not being fully funded, it is critical that we properly inspect and maintain our equipment and systems to insure the best performance. This session will outline the requirements of a quality Preventive Maintenance Program and how to implement or improve the one at your Authority. Vann Flippen, Corporate Trainer Chadwell University Tampa, Florida Moderator: Joe Wisniewski Augusta Housing Authority, GA MAINTENANCE Maintenance for Managers Grand Ballroom K 1:30 p.m. 4:30 p.m., including break What does a well-managed Maintenance Department look like? What are the standards for success? How can you incorporate customer service, teamwork, safety and resident retention into your maintenance plan? What is the best way to encourage your staff? These topics and others, including: safety, emergency situations and improving maintenance services will be discussed in this session, which will be valuable to both Maintenance Supervisors and Line Staff. Vann Flippen, Corporate Trainer Chadwell University Tampa, Florida Moderator: Joe Wisniewski Augusta Housing Authority, GA 11

13 Monday Sessions PUBLIC HOUSING Public Housing Changes and Updates Grand Ballroom C/D 9:00 a.m. 4:30 p.m., including breaks Monday Banquet Ocean Ballroom Adjacent To Ocean View Terrace 7:00 p.m. Cash Bar Opens at 6:00 p.m. Join Beth Turner, a leading trainer in the field of Public and Assisted Housing, to learn about current issues in our field. Topics will include but not be limited to: VAWA, the Smoke Free Policy, HOTMA, Lease Changes and Grievance Procedures. Entertainment Beth Turner, Senior Associate D.L. Morgan and Associates Sarasota, Florida Moderator: Connie Staudinger Alexandria Redevelopment and Housing Authority, VA Small Agency Forum Budgeting and Procurement for Efficiency at Small Agencies Grand Ballroom A/B 9:00 a.m. 4:30 p.m., including breaks Funding continues to be an issue, particularly for Small Housing Authorities. With this reality, how can Small Agencies incorporate best practices into the budget and procurement process? Join Will Lewis of Lindsey Software as he discusses best practices and provides valuable tips to assist Small Agencies. Will Lewis, Vice President Lindsey Software Little Rock, Arkansas Moderator: Jan Piersol Newberry Housing Authority, SC The Dueling Pianos concept can be summed up in a single word: FUN. Put two sharp-witted, incredibly talented musicians with two grand pianos on a stage, then add in a roomful of people; The result is an evening of fast, funny, and unforgettable entertainment. Their musical repertoire ranges from Classic Rock to Country, Hard Rock to R&B, and Show Tunes to Top 40. Our entertainers engage the audience making them the star of the show. It only takes a song to have the party goers shouting out requests, singing along to favorites, bantering with performers, and having the time of their lives. Every member of the Dueling Pianos International roster of outstanding performers is a master of fun, fast-paced musical and comedy entertainment. Our performers have been delighting audiences of all ages for nearly twenty years and have kept them coming back for more. If you haven t experienced a dueling pianos event yet, you need to. And if you have, we know you want to again. Two Pianos. Two Players. One Great Time. 12

14 Monday Sessions PUBLIC HOUSING Public Housing Changes and Updates Grand Ballroom C/D 9:00 a.m. 4:30 p.m., including breaks Monday Banquet Ocean Ballroom Adjacent To Ocean View Terrace 7:00 p.m. Cash Bar Opens at 6:00 p.m. Join Beth Turner, a leading trainer in the field of Public and Assisted Housing, to learn about current issues in our field. Topics will include but not be limited to: VAWA, the Smoke Free Policy, HOTMA, Lease Changes and Grievance Procedures. Entertainment Beth Turner, Senior Associate D.L. Morgan and Associates Sarasota, Florida Moderator: Connie Staudinger Alexandria Redevelopment and Housing Authority, VA Small Agency Forum Budgeting and Procurement for Efficiency at Small Agencies Grand Ballroom A/B 9:00 a.m. 4:30 p.m., including breaks Funding continues to be an issue, particularly for Small Housing Authorities. With this reality, how can Small Agencies incorporate best practices into the budget and procurement process? Join Will Lewis of Lindsey Software as he discusses best practices and provides valuable tips to assist Small Agencies. Will Lewis, Vice President Lindsey Software Little Rock, Arkansas Moderator: Jan Piersol Newberry Housing Authority, SC The Dueling Pianos concept can be summed up in a single word: FUN. Put two sharp-witted, incredibly talented musicians with two grand pianos on a stage, then add in a roomful of people; The result is an evening of fast, funny, and unforgettable entertainment. Their musical repertoire ranges from Classic Rock to Country, Hard Rock to R&B, and Show Tunes to Top 40. Our entertainers engage the audience making them the star of the show. It only takes a song to have the party goers shouting out requests, singing along to favorites, bantering with performers, and having the time of their lives. Every member of the Dueling Pianos International roster of outstanding performers is a master of fun, fast-paced musical and comedy entertainment. Our performers have been delighting audiences of all ages for nearly twenty years and have kept them coming back for more. If you haven t experienced a dueling pianos event yet, you need to. And if you have, we know you want to again. Two Pianos. Two Players. One Great Time. 13

15 Tuesday, November 7 Tuesday Sessions Breakfast and Program Legislative Update Ocean Ballroom 7:30 a.m. 8:45 a.m. No Food Service after 8:15 a.m. Legislative Update Timothy Kaiser Executive Director Public Housing Authorities Directors Association (PHADA) Mr. Kaiser is the Executive Director of the Public Housing Authorities Directors Association (PHADA), a Washington-based non-profit organization representing approximately 1,900 housing agencies from all over the United States. As PHADA s Executive Director, he is responsible for carrying out the association s legislative and regulatory agenda before the U.S. Congress and Department of Housing and Urban Development. He is also responsible for all facets of the organization s membership and professional development initiatives. Mr. Kaiser is a regular contributor to PHADA s acclaimed newsletter, the Advocate. Over the years, he has written numerous position papers, congressional testimony and other publications for the association. He has served as a member of two HUD-industry negotiated rulemaking committees on the public housing operating fund, and was appointed to HUD s Community Builders Advisory Board. Among other activities, he is a member of the Housing and Development Reporter s (HDR) editorial board, and the Bollinger Foundation, an organization that provides scholarships to the children of deceased parents who once worked in the field of housing and/or community development. Mr. Kaiser began his tenure with PHADA in 1990 as a Legislative Assistant. He was promoted to Executive Director in late Before coming to PHADA, he served with the Washington-based public relations firm of Burson-Marsteller doing communications and government relations work. He also worked for seven years in various research and policy-oriented positions with the New York State Legislature in Albany. Kaiser received a Bachelor s Degree in Government/Public Administration from St. John s University in New York City and earned a Master s Degree from Virginia s George Mason University. He and his wife Kathy reside in the Washington area with their two daughters, Elizabeth and Carolyn. 14 Tuesday Sessions ASSISTED HOUSING Housing Choice Voucher What s the Latest? Grand Ballroom J 9:00 a.m. 12:00 Noon., including break continuation from Monday Dennis Morgan, Senior Associate D.L. Morgan and Associates Sarasota, Florida Moderator: Donna Lamar Sumter Housing Authority, SC COMMISSIONERS Servant Leadership How It Can Work for Commissioners Grand Ballroom E 9:00 a.m. 12:00 Noon., including break What is Servant Leadership and how can it work for you as a Commissioner? This session will explore the effectiveness of Servant Leadership by providing examples showcasing the benefits to your organization. The importance of building relationships, teamwork and caring for each other will also be discussed. John Jeffreys, Consultant CJAG, Inc. Athens, Georgia Moderator: John Bounds Oxford Housing Authority, MS

16 Tuesday, November 7 Tuesday Sessions Breakfast and Program Legislative Update Ocean Ballroom 7:30 a.m. 8:45 a.m. No Food Service after 8:15 a.m. Legislative Update Timothy Kaiser Executive Director Public Housing Authorities Directors Association (PHADA) Mr. Kaiser is the Executive Director of the Public Housing Authorities Directors Association (PHADA), a Washington-based non-profit organization representing approximately 1,900 housing agencies from all over the United States. As PHADA s Executive Director, he is responsible for carrying out the association s legislative and regulatory agenda before the U.S. Congress and Department of Housing and Urban Development. He is also responsible for all facets of the organization s membership and professional development initiatives. Mr. Kaiser is a regular contributor to PHADA s acclaimed newsletter, the Advocate. Over the years, he has written numerous position papers, congressional testimony and other publications for the association. He has served as a member of two HUD-industry negotiated rulemaking committees on the public housing operating fund, and was appointed to HUD s Community Builders Advisory Board. Among other activities, he is a member of the Housing and Development Reporter s (HDR) editorial board, and the Bollinger Foundation, an organization that provides scholarships to the children of deceased parents who once worked in the field of housing and/or community development. Tuesday Sessions ASSISTED HOUSING Housing Choice Voucher What s the Latest? Grand Ballroom J 9:00 a.m. 12:00 Noon., including break continuation from Monday Dennis Morgan, Senior Associate D.L. Morgan and Associates Sarasota, Florida Moderator: Donna Lamar Sumter Housing Authority, SC COMMISSIONERS Servant Leadership How It Can Work for Commissioners Grand Ballroom E 9:00 a.m. 12:00 Noon., including break What is Servant Leadership and how can it work for you as a Commissioner? This session will explore the effectiveness of Servant Leadership by providing examples showcasing the benefits to your organization. The importance of building relationships, teamwork and caring for each other will also be discussed. John Jeffreys, Consultant CJAG, Inc. Athens, Georgia Moderator: John Bounds Oxford Housing Authority, MS Mr. Kaiser began his tenure with PHADA in 1990 as a Legislative Assistant. He was promoted to Executive Director in late Before coming to PHADA, he served with the Washington-based public relations firm of Burson-Marsteller doing communications and government relations work. He also worked for seven years in various research and policy-oriented positions with the New York State Legislature in Albany. Kaiser received a Bachelor s Degree in Government/Public Administration from St. John s University in New York City and earned a Master s Degree from Virginia s George Mason University. He and his wife Kathy reside in the Washington area with their two daughters, Elizabeth and Carolyn. 15

17 Tuesday Sessions CR AND D Twinning 9s and 4s Innovation in Affordable Housing Financing Grand Ballroom G 9:00 a.m. 12:00 Noon., including break As Federal budgets decline, State Allocating Agencies, Housing Authorities and housing developers must find innovative ways to leverage existing resources. Hear how experienced practitioners have combined 9% tax credits with tax exempt bonds and 4% tax credits in 9-4 Twinned Projects to leverage scarce resources to close dozens of projects providing thousands of additional affordable housing units. Case studies will be presented highlighting how the financing works, including the risks and rewards. Presenters: Steve Wilson, President Stratford Capital Tysons Corner, Virginia Edmund Delaney, Senior Vice President Capital One Washington, DC Eric T. Hoffman, Partner Klein Horning Washington, DC Deborah L. Norris, Director Hertzbach and Company Owings Mill, Maryland Moderator: Connie Staudinger Virginia Housing Development, LLC, VA F INANCIAL MANAGEMENT Financial Services Update Grand Ballroom F 9:00 a.m. 12:00 Noon., including break continuation from Monday Jason Casterline, CPA Casterline and Associates, P.C. Valley Forge, Pennsylvania Moderator: Jim Brown Calera Housing Authority, AL 16

18 Tuesday Sessions MAINTENANCE Maintenance Roundtable Discussion Grand Ballroom K 9:00 a.m. 12:00 Noon., including break This session, designed for maintenance personnel at all levels, will offer them the opportunity to share information in a non-formal setting. A number of topics will be discussed including REAC Inspections, Unit Turnaround, Bedbugs and Dealing with Contractors. Come and ask your questions and share your insight with your peers. Presenters: GAHRA Maintenance Committee Members Moderator: Joe Wisniewski Augusta Housing Authority, GA PUBLIC HOUSING Cyber Security for Your Agency Grand Ballroom C/D 9:00 a.m. 12:00 Noon., including break Is your Authority s confidential information secure? Is your security policy up to date? Are you at risk of a cyber security breach? This session will provide the best practices for combatting cyber fraud as well as outlining things to avoid. The session will also cover items to consider in protecting your sensitive information. Douglas Freeman, Deputy Executive Director Augusta Housing Authority Augusta, Georgia Moderator: Philip Goombs West Palm Beach Housing Authority, FL 17

19 Tuesday Sessions Small A g ency Forum Small PHAs Big Differences Grand Ballroom A/B 9:00 a.m. 12:00 Noon., including break continuation from Monday Will Lewis, Vice President Lindsey Software Little Rock, Arkansas Moderator: Jan Piersol Newberry Housing Authority, SC SPECIAL SESSION The Latest from Washington Grand Ballroom H 9:00 a.m. 12:00 Noon., including break What s been going on in Washington? The answer is: A Lot! and much of it will affect you and the business of your Housing Authority. Join the Director of PHADA as he provides insight into changes that may directly impact you and your residents. Presenters: Tim Kaiser, Executive Director Public Housing Authorities Directors Association Washington, DC Moderator: Marie Harris Roberta Housing Authority, GA 18

20 Prize Drawing Information Grand Ballroom Foyer 12:00 Noon A Prize Drawing Ticket was included in your Registration Packet. (It was attached below your receipt.) A drawing will be held at the end of each session on Tuesday for a cash door prize. One Grand Prize will be awarded immediately following the conclusion of the workshop in the Grand Ballroom Foyer. To enter, place the Prize Drawing Ticket in the box located in the last session you are attending. All tickets (including track winners) will be combined for the GRAND PRIZE DRAWING. YOU MUST BE PRESENT AT DRAWINGS TO BE ELIGIBLE FOR PRIZE AWARDS 19

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29 SERC/NAHRO CONFERENCES NAHRO Legislative Conference Arlington, Virginia April 22-24, 2018 SERC Annual Conference Norfolk, Virginia June 24-26, 2018 NAHRO Summer Conference San Francisco, California July 27-29, 2018 NAHRO National Conference Atlanta, Georgia October 25-29, 2018 SERC Fall Workshop New Orleans, Louisiana November 4-6,