Applicants' Information Pack. Message from Andy Smith, Chief Executive

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2 Applicants' Information Pack Message from Andy Smith, Chief Executive Thank you for your interest in joining the team at Havens Hospices. We are an ambitious and forward thinking Charity that looks to a time when everyone affected by a life-limiting disease and those who are important to them receive the hospice care they require, whenever and wherever it is needed. Making this possible requires talented, extraordinary people in every part of the organisation. If you are successful in joining us, by making the most of every day you work, you ll be 'Making every day count' for the families and their loved ones who need us most. And, in return, you will be rewarded with a competitive salary and other benefits, plus training and opportunities to further your development and career. Good luck with your application. Contents Page No Welcome and About Us 3 Why should you work for Havens Hospices? 3 Employee benefits 4 How will you develop your career with Havens Hospices? 5 Training & Development 6 Vision, Mission and Strategic Values 8 Organisation Chart 9 Job Description Care Team Nurse 10 Job Description Care Team Nurse and Team Leader 15 How to Apply & Recruitment Timetable 20

3 Welcome It is with great pleasure that we welcome you to Havens Hospices. Working as part of the organisation is both interesting and rewarding, just ask the team! As you may be aware, we operate in an extremely competitive marketplace. We rely on the skills and positive attitude of our employees to achieve our business objectives and to uphold our reputation for the high quality of the care we deliver through all our supporting services. We are committed to helping our employees perform well in their present jobs and will encourage and support all staff who demonstrate the ability and desire to succeed and advance in their career at Havens Hospices. About us In 1983, a group of local Christians, who wanted to provide better care for those in their community who were dying, opened Fair Havens to provide hospice care to adults living in the borough of Southend and its neighbouring towns. Fifteen years later, in 1998, the Charity opened the doors of Little Havens to care for families across Essex with seriously ill children who were not expected to live into adulthood. This work continues today, with plans to build a new, purpose built Fair Havens on a new site within the town. Both hospices provide symptom and pain control, care to adults and children approaching the end of their lives and support to their families and others who are important to them. This specialist care is free and there for as long as it s needed, in the hospice and at home. We re a registered Charity not part of the NHS and receive limited government funding. We must raise over 100,000 every week to be there for everyone who needs its care. Our hospice care is made possible by the support and generosity of the community and the hard work of our staff and volunteers. Together, we re Making every day count. Further information about the range of services we provide and how we raise funds can be found at havenshospices.org.uk Why should you work for Havens Hospices? Message from Birgit Duellberg-Webb, Ward Sister for Little Havens Hospice I would describe nursing at Little Havens as unique and varied. Every day brings a completely different challenge; there is no real repetition. It s a privilege. For me it is what I imagined nursing would be like when I first started out. If you believe in holistic care, you believe it s not just about giving that child some medication and sending them out the door. It s about ensuring that the family knows how to give medication, they re safe, they feel supported and they can cope with their life a little bit better. I pride myself to provide really good care and that s what I m allowed to do here at Little Havens.

4 Employee Benefits Havens Hospices operates a range of policies and schemes aimed at ensuring that we support our employees in an appropriate and positive way. The following information is intended as a guide. If you're interested in a particular area that isn't covered here, please do call the Human Resources team on Probation All posts are subject to a probationary period of six months unless otherwise stated on your offer letter. During this probationary period, either party may give the other one week's notice in writing to end the employment. After successful completion of the probationary period, the notice stated on your contract of employment will apply. Annual Leave The holiday year runs from the 1 st April to the 31 st March. All staff are entitled to a minimum 6.6 weeks annual leave (25 days plus 8 customary (Bank) holidays for full time staff) rising to 7.6 weeks over the first five full years of employment. Holiday will be calculated on a pro rata basis for part time employees. Employees have the opportunity to request to purchase up to a maximum of two weeks additional annual leave. Requests may be accepted or declined by your Line Manager. Requests should be made by the 31 st October in the year preceding that in which you wish to take additional leave. Pension Scheme Havens Hospices offers all directly employed permanent and temporary members of staff the opportunity to join a non-contractual defined-contribution Group Personal Pension Plan, which complies with Stakeholder Pension and other Inland Revenue requirements. Havens Hospices continues to contract into State Earnings Related Pension Scheme (SERPS). We administer the Pension Scheme on a Salary Sacrifice (Pension Enhancement) contribution system based on 7% Employer Contributions and 6% Employee contributions. In most instances, new employees who have or recently been a member of the NHS Pension Scheme are able to remain in that scheme with the same level of employer/employee contributions. All new employees will be entitled to have a consultation meeting with the charity s nominated independent pensions advisers, where financial advice can be obtained. Sick Pay Havens Hospices recognises that unfortunately there are times, where through illness or injury, a person is unable to work. Usually this is only for a short period of time, although on occasions this can be for a much longer period. Havens Hospices has a non-contractual occupational sick pay scheme to support an individual during a period of illness. The amount of full and half pay offered reflects length of service and most employees have a level of protection from their first day of employment. Death Benefit Cover As an employee of the charity, you are automatically covered by a Death Benefit scheme, which entitles a nominated beneficiary or beneficiaries cover to a total value of three times your annual salary. Relocation Where an applicant s permanent place of residence is outside of Essex at the time the individual applies, the Charity may consider an application for relocation support depending on the position applied for and the individual circumstances.

5 Professional Supervision All staff employed directly within a care role are able to access professional supervision services. Business Mileage Where a person undertakes business mileage as part of their role, they can reclaim excess miles at the current agreed rate. Recommend a Friend We hope that all staff would not hesitate to recommend any job vacancies to friends and relatives. When an existing staff member or volunteer recommends a friend, who is successful in their application and successfully completes their six month probation period, we will pay the individual who made the recommendation a 125 reward (May 2012). This is paid through our payroll and will be subject to the normal deductions of Tax and NI.

6 How will you develop your career with Havens Hospices? Message from Faye Kadesh, Havens Hospices Volunteer Services Advisor I've been working in the organisation for over 2 years and have been fully supported with my development both professionally and personally. There are mandatory training courses for all employees and role specific courses which are highlighted from our appraisals. I feel I've gained confidence through my training and I look forward to using my new found skills. Education Training & Development The Charity believes strongly in supporting and developing its staff throughout their career at Havens Hospices. Employees of Havens Hospices can expect: Induction In addition to the information and details you'll receive before commencing employment, we'll make sure you're welcomed into the team at Havens Hospices with comprehensive and friendly inductions across the organisation. The local staff induction is aimed at guiding you through your first few weeks of employment. It covers a general induction and orientation to introduce you to your new workplace and colleagues, giving you a structured approach to finding your feet in your new role. Throughout your probationary period, we will give you clear expectations and feedback. For those working within the clinical environments an allocated mentor will support you through your induction process and thereafter. Clinical Supervision is accessible and a clinical education department together with your team, are at hand to guide you through the clinical competency framework, mandatory training and provide courses to support your professional development and enhance the quality of care we give our patients and their families. We consider the various learning styles of our staff members by offering a range of education within a classroom setting, carousel learning, Reflect and learn sessions, seminars and lecture style programs as well as a range of E-learning packages are available. Each Hospice has a library for both private and group study and a selection of subscribed journals are at hand. We are strongly committed to supporting Revalidation, CQC Care Certificate, BSc and QCF qualifications. Looking at ways to improve our service to you we take evaluations of our programs very seriously. Our corporate induction aims to give you a broader understanding of the entire organisation, history and ethos. This should enable you to have a deeper understanding of both your role and others who contribute to providing care to patients, children and their families from across Essex. Appraisal All members of staff should have an annual full appraisal. This is aimed at reflecting how you are performing in your role, planning for the following year and assessing what training and support is

7 appropriate for your development within your team or the wider organisation. Each member of staff should have a clear development plan after their full appraisal. Development Care based Departmental Managers are supported by the Clinical Education Department.Non-care based Departmental Managers are supported by Human Resources to identify appropriate development resources to meet the needs of their team. Christian Ethos The Charity was founded on Christian principles. Havens Hospices employs and cares for people of all faiths as well as those who have no specific beliefs. The Charity does not seek to evangelise. Havens Hospices is a non-denominational organisation. If you'd like to discuss this issue further before applying, please feel welcome to speak to a member of our Human Resources team on Equal Opportunities / Equality Havens Hospices aims to promote diversity through achieving genuine equality of opportunity. The organisation aims to recognise and value differences between individuals, such as age, disability, sex/ gender, race, religion or belief, marital status or civil partnership, gender reassignment, pregnancy / maternity and sexual orientation. Only by embracing people with different backgrounds can we fulfil our Vision and Mission. Havens Hospices is committed to defining each person s responsibilities in support of this policy, ensuring that our policies and procedures are fair and equitable; raising awareness of the needs of traditionally disadvantaged groups; and eliminating discrimination, bullying and harassment within the Charity by making unlawful discrimination a disciplinary offence. This policy applies to recruitment, selection and vacancy advertising. Candidates have a responsibility to talk to the Charity about their needs. There may be occasions when a candidate requires us to make adjustments to our standard recruitment forms, processes and procedures to enable their application to be considered on a fair and equitable basis. Havens Hospices will discuss with the individual what adjustments are reasonable, effective and achievable.

8 Our Vision Inspired by God s love and compassion, our Vision is a time when the care we provide is available whenever and wherever it is needed. Our Mission Our Mission is to ensure everyone affected by a life-limiting disease and those who are important to them receive the hospice care they need to make every day count. Our Strategic Values The care we provide: However young or old you are, whatever your background or nationality and regardless of the faith (if any) you profess, if you are living with a life limiting condition, or approaching the end of your life, we will help care for you. Our care is unique to you and your needs: it is centred on your physical, emotional, psychological, social and spiritual health and well-being, and includes the people who are important to you. Wherever possible, we will care for you in the place you want to be looked after and, when the time comes, where you want to die; and we will continue to support the people who are important to you, as they go through bereavement. Our care, wherever you receive it, will not cost you a penny. How we provide our care: Our care follows best practice and we actively contribute to the growing knowledge and to new, innovate approaches in hospice care in response to the needs of today s ever-changing society. We are proactive in identifying specific aspects of our care that we should develop, expand or enhance. We are the local champions of hospice care and actively work with other local, regional and national services to help ensure children, young people, adults and the elderly receive the care and support they require. How our care is made possible: Our care is made possible by the tremendous generosity and good will of thousands of people in our local community and beyond. Every member of staff and every volunteer plays a vital role in making the care we provide possible and we ensure they are all fully confident and competent to fulfil their roles. We recognise that the resources we receive are given to us in trust for the care of others and that we must manage them to best effect to fund our services, safeguard their sustainability and provide investment for their future development.

9 Organisation Structure

10 JOB DESCRIPTION JOB INFORMATION Job Title Department Reporting to Location Grade Care Team Nurse Little Havens In-Patient Unit Head of Clinical Services Little Havens Hospice PURPOSE OF ROLE To work as a member of the hospice care team providing a holistic package of care to the children and families staying at Little Havens creating a family centred atmosphere. To be responsible for the assessment, planning and delivery of care to the children within the hospice. MAIN DUTIES AND RESPONSIBILITIES The following list is not exhaustive and is intended only to indicate the range of activities that the post holder will be required to undertake. Further duties and responsibilities may be added as identified from time to time and it is expected that the post-holder will accept all reasonable requirements and developments of the job. Provision of Care To work in partnership with families allowing them to guide routines of care To maintain confidentiality at all times To help create a welcoming, caring, safe and supportive environment for children, families and all involved in the work of the hospice To take responsibility for the care of named children during the working shift To assess, plan, implement and evaluate the care in conjunction with the family To be aware of the needs of the whole family and to encourage trust and open communication To be alert to changing needs and adapt to these appropriately To develop play and recreational activities with the assistance of the play specialist and provide appropriate stimulation for the children To ensure adequate rest is provided for the children To supervise nutritional intake and liaise with catering staff to ensure dietary requirements are met To participate in the checking of administering drugs, following the medication policy and ensuring that prescribed medications are given as directed To keep daily records of the children's activities and general health status

11 To note any changes observed and ensure these are acted on if needed To liaise with other care staff and pass on information at changes of shift Administration / Management To participate in the acceptance of telephones referrals and completion of referral forms To be available to provide telephone advice to families and act as a resource to other professionals To participate in discharge planning and in liaison with other professionals involved in the care of the child To assist medical staff, chaperoning and acting as advocate for the child if the family are not present To co-ordinate and lead the shift Personal Development / Education To mentor and support new members of the Care Team To participate in induction and in ongoing training To be aware of own educational needs and take responsibility for maintaining personal professional portfolio To have an annual appraisal and produce a development plan To share knowledge and skills with other members of the care team and of the organisation To abide by the policies and protocols set out in the Staff Handbook, including Health and Safety requirements To abide by legal requirements and NMC Statutory Codes of Conduct and Practice Team / Organisational Work To foster a can do culture by actively seeking solutions to problems To foster a good working relationship with all Trustees, Executive and department staff with whom the job interacts To be responsible for conforming to the policies and procedures as set out in the staff handbook, including health & safety requirements and attending courses as directed To attend staff meetings as required Personal Development To participate in annual appraisals To identify own on-going educational needs and discuss with the Director to achieve those development needs To be prepared to develop skills and competencies that are required to meet the demands of the role as it evolves over time period To always conduct yourself in a professional manner To carry out all aspects of your role positively and with enthusiasm Expected Behaviour (Competencies) Core Competencies Level 1 Level 2 Level 3 Level 4 Level 5 Working With Others Planning and Analysis Managing Change

12 Customer Focus Communication, Drive & Impact Copy of Job Description Issued to Current Job Holder I have received a copy of the above job description and agree that this gives an accurate overview of the main duties and activities of my job role. I understand that the Company will review job descriptions on a regular basis and that my job role may change or be amended in order to meet the needs of the business. Name Date

13 PERSONAL SPECIFICATION ASSESMENT METHOD Requirements Essential Desirable Application Interview Test Qualifications and Experience 1 years experience in a healthcare environment post qualification GCSE level or equivalent in maths and English Current NMC pin number (registered nurse) Experience of working with children or young people. Degree level study Palliative Care experience Experience working with people with special needs Experience of working in the Charity sector Experience of working with Volunteers MIPS or equivalent qualification Experience leading or co-ordinating shifts. Skills and Abilities, Numeracy skills Some keyboard and IT skills, working with Word and outlook Excellent customer service Willingness to learn and develop new skills Ability to communicate sensitively and diplomatically with a wide range of people Ability to work on own initiative and work effectively within a team Ability to multi task and manage a busy and varied workload,

14 working methodically and paying attention to detail Attitudes and Values Friendly, caring attitude towards people Able to work and communicate with people of all ages and abilities Committed to maintaining confidentiality Committed to and/or respectful of Haven s Christian ethos and care philosophy Committed to Equal Opportunities Enthusiasm Can do attitude Personal Circumstances Able to work nights, weekends and evenings with a flexible approach to the working day Car owner / driver or have access to own transport

15 JOB DESCRIPTION JOB INFORMATION Job Title Department Reporting to Location Care Team Nurse / Team Leader Little Havens Care Lead Nurse for Children s Services / Lead Nurse for Practice Development Little Havens Hospice PURPOSE OF ROLE To be responsible for the assessment, planning and delivery of care to the children in their allocated team and within the hospice and to act as a support to the Lead Nurses of the unit. To work as a member of the hospice care team providing a holistic package of care to the children and families staying at Little Havens, creating a family centered atmosphere. MAIN DUTIES AND RESPONSIBILITIES The following list is not exhaustive and is intended only to indicate the range of activities that the post holder will be required to undertake. Further duties and responsibilities may be added as identified from time to time and it is expected that the post-holder will accept all reasonable requirements and developments of the job. Team Leader Responsibility To lead and develop the staff in your team, encouraging effective communication, setting objectives and helping to foster a positive team spirit through monthly, minuted team meetings Conduct appraisals and performance reviews as and when required To be responsible for the day to day health & safety and welfare of staff, including yourself, visitors and customers To act as a support for the team members To ensure that staff are adequately trained to enable them to fulfil their duties effectively To act as a role model for more junior staff and colleagues To manage difficult or complex situations effectively and efficiently To communicate decisions or actions to the team, to the shift leader and then to the Lead Nurse for Children s Services / Lead Nurse for Practice Development, where this is appropriate To act as the Senior Nurse in the absence of others To co-ordinate the shift and act as shift leader when appropriate To undertake a lead role as determined by the Lead Nurse for Children's Services eg. Safeguarding, Infection Control, Bookings, Service User Participation To provide advice to families and act as a resource to other professionals To ensure the Little Havens referral process is adhered to

16 Patient Care In conjunction with the other care staff, to be responsible for the assessment, planning and delivery of care, to the children in their allocated team and within the hospice To lead the discharge process for individual team children To undertake caseload management for the team To liaise with external professionals regarding team children To co-ordinate annual reviews To co-ordinate new referrals to the service To Co-ordinate Urgent Treatment Plans To co-ordinate baseline assessment of needs To ensure that all care, assessments and reviews are completed in a timely and professional manner and are communicated internally and externally as appropriate. To work in partnership with families, ensuring effective communication To encourage team members to participate in activities with the children and their families To maintain clear, accurate and timely records of care To monitor nutritional intake and liaise with the catering staff to ensure that this is met To participate in the checking and administering of drugs, following the medicine policy and ensuring that prescribed medications are given as directed To assist medical staff in the delivery of care and treatment planning Team / Organisational Work To foster a can do culture by actively seeking solutions to problems To foster a good working relationship with all Trustees, Executive and department staff with whom the job interacts To be responsible for conforming to the policies and procedures as set out in the staff handbook, including health & safety requirements and attending courses as directed To attend staff meetings as required To support the decisions of the Senior Nursing team and Executive. To maintain patient confidentiality at all times. Supervision and co-ordination of Volunteers Responsible for ensuring that volunteers have a clearly defined task, sufficient direction and work to do in the support of all team members Provide regular supervision and guidance for all volunteers working in the department Personal Development To participate in annual appraisals To identify own on-going educational needs and discuss with the Director to achieve those development needs To be prepared to develop skills and competencies that are required to meet the demands of the role as it evolves over time period To always conduct yourself in a professional manner To carry out all aspects of your role positively and with enthusiasm To abide by legal requirements and NMC Codes of Conduct and practice. Expected Behaviour (Competencies) Core Competencies Level 1 Level 2 Level 3 Level 4 Level 5 Working With Others Planning and Analysis Managing Change

17 Customer Focus Communication, Drive & Impact Advantage Competencies Level 1 Level 2 Level 3 Level 4 Level 5 Managing Ambiguity Influencing, Negotiating & Decision Making Leadership x Copy of Job Description Issued to Current Job Holder I have received a copy of the above job description and agree that this gives an accurate overview of the main duties and activities of my job role. I understand that the Company will review job descriptions on a regular basis and that my job role may change or be amended in order to meet the needs of the business. Name Date

18 PERSONAL SPECIFICATION ASSESMENT METHOD Requirements Essential Desirable Application Interview Test Qualifications and Experience Registered Sick Children s Nurse 3 years experience in a paediatric care environment Experience in managing a team Competent in the care of Central Venous Devices Experience in the administration of Parenteral Nutrition Experience in a range of respiratory support, such as; CPAP, BIPAP, OPTIFLOW, TRACHEOSTOMY CARE A teaching qualification such as ENB 998 or MIPS Experience of working in the Charity sector Experience of working with Volunteers Skills and Abilities Intermediate keyboard and IT skills, working with Word, Excel and outlook, powerpoint Numeracy skills Excellent customer service Willingness to learn and develop new skills

19 Ability to communicate sensitively and diplomatically with a wide range of people Ability to work on own initiative and work effectively within a team Ability to multi task and manage a busy and varied workload, working methodically and paying attention to detail Attitudes and Values Friendly, caring attitude towards people Committed to maintaining confidentiality Committed to and/or respectful of Haven s Christian ethos and care philosophy Committed to Equal Opportunities Enthusiasm Can do attitude Personal Circumstances Able to work weekends and evenings with a flexible approach to the working day Car owner / driver or have access to own transport

20 To apply please send: Recruitment Timetable A full CV (three pages max) which shows your experience and qualifications and your ability to match the personal specification Completed application form A short (two pages max) supporting statement supporting your CV and qualities you feel you could bring to the role. How to apply: recruitment@havenshospices.org.uk Post HR Department, Little Havens Hospice, Daws Health Road, Thundersley, Essex SS7 2LH If you have any queries regarding your application or the process or require any further information please do not hesitate to contact: Luke Wakerley Amy Hurst Fred Heale Tel LWakerley@havenshospices.org.uk Tel AHurst@havenshospices.org.uk Tel FHeale@havenshospices.org.uk Application close date - 17 th July 2016 Shortlisting meeting - 19 th July 2016 Candidates contacted - 21 st July 2016 Interview day - 28 th July 2016 Applicants informed of outcome W/C 1 st August 2016