National Urgent Care Convention

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1 National Urgent Care Convention Planning. Adapting. Succeeding: New Strategies for Changing Times April 27-30, 2015 Hyatt Regency Chicago Jointly provided by: Brochure partially underwritten by:

Throughout the 3-day event, you ll: Gain access to thought-provoking panel discussions, enlightening keynotes, in-depth and interactive presentations, and advanced and basic clinical skills sessions.

2 Planning. Adapting. Succeeding: New Strategies for Changing Times The urgent care industry is transforming and as urgent care providers and business professionals, it s imperative to remain at the forefront of progress and innovation. The Urgent Care Association of America (UCAOA) 2015 National Urgent Care Convention to be held April in Chicago is your gateway to forward-thinking clinical and practice management knowledge. Throughout the 3-day event, you ll: Gain access to thought-provoking panel discussions, enlightening keynotes, in-depth and interactive presentations, and advanced and basic clinical skills sessions. Learn from expert faculty with strong business and clinical acumen to obtain proven advice and real-world insights that can be directly applied to your daily urgent care environment. Interact with urgent care representatives in the largest exhibit hall dedicated to urgent care products, technology and services. Benefit from boundless career development opportunities and networking with like-minded urgent care peers. Attend the 2015 National Urgent Care Convention to arm yourself with the necessary tools, resources and strategies to succeed in urgent care. Visit ucaoa.org/?2015springconvention for further details. center photo credit: Choose Chicago 2 2

3 2015 National Urgent Care Convention Planning Committee UCAOA and UCCOP continue to refine and update the educational curriculum to meet the growing, diverse needs of urgent care clinicians and professionals. Steven P. Sellars, MBA Chief Executive Officer Premier Health UCAOA Education Committee Chair Tracy Patterson, MBA, MHSA, CHC Principal Continuum Health Solutions UCAOA Content Subcommittee Robert R. Kimball, MD, FCFP Medical Director Piedmont Health Care UCAOA Convention Co-Chair William Gluckman, DO, MBA, FACEP, CPE, CPC President & Chief Executive Officer FastER Urgent Care UCAOA Clinical Content Advisor Pamela C. Sullivan, MD, FACP Medical Director Rochester Immediate Care UCAOA Convention Co-Chair Jasmeet S. Bhogal, MD Medical Director VirtuaExpress Urgent Care UCCOP CME Committee Alan A. Ayers, MBA, MAcc Vice President of Market Development Concentra Health Services UCAOA Content Advisor Tracey Q. Davidoff, MD Attending Physician AccelCare Medical Urgent Care UCCOP CME Committee Bernard E. Kuhn Vice President, Professional Services DMX Marketing UCAOA Content Subcommittee Kim Gibson, MD Medical Director South Tampa After Hours Immediate Care UCCOP CME Committee Tammy Mallow Director of Contracting and Credentialing DocuTAP UCAOA Content Subcommittee Sean McNeeley, MD Medical Director University Hospitals Urgent Care Network UCCOP CME Committee Sharad Patel, MD, MHA Chief Operating Officer MedPost Urgent Care UCAOA Content Subcommittee 3

Events & Networking Pre-Convention Courses Effectively maximize your time in Chicago by taking a deep dive into clinical and practice management topics affecting urgent care.

(April 27); Building and Expanding Your Service Portfolio (April 27); or Integrating OccMed and Urgent Care (April 27).

Opening Keynote Be sure to attend the Opening Keynote on Tuesday, April 28 from 8-9:15am when best-selling author Sally Hogshead reveals the seven triggers of fascination and how

Today, Sally teaches how to communicate and captivate in a world with a 9-second attention span.

Exhibit Hall Opening Reception Join your colleagues for an evening of cocktails and hors d oeuvres on Monday, April 27 from 4:30-6pm.

4 Events & Networking Pre-Convention Courses Effectively maximize your time in Chicago by taking a deep dive into clinical and practice management topics affecting urgent care. Select from five Pre-Convention Courses: Comprehensive Clinic Startup (April 26-27); Hands-on Clinical Boot Camp (April 26-27); Financial Management for Urgent Care Operators (April 27); Building and Expanding Your Service Portfolio (April 27); or Integrating OccMed and Urgent Care (April 27). For details on the Pre-Convention Program, see the separate program brochure or visit ucaoa.org/?2015springconvention. Opening Keynote Be sure to attend the Opening Keynote on Tuesday, April 28 from 8-9:15am when best-selling author Sally Hogshead reveals the seven triggers of fascination and how to get others to fall in love with your ideas, instantly. Over the past decade, her team has uncovered surprising trends about why certain people and companies succeed. Today, Sally teaches how to communicate and captivate in a world with a 9-second attention span. With high-energy delivery, Sally inspires and informs audiences on what makes you valuable to others and teaches you how to harness your first 9 seconds. Exhibit Hall Opening Reception Join your colleagues for an evening of cocktails and hors d oeuvres on Monday, April 27 from 4:30-6pm. Industry representatives will be in their exhibit booths to provide software and product demonstrations and answer any questions you may have about a specific service. Exhibit Hall Reception Join your colleagues for an evening of cocktails and hors d oeuvres on Tuesday, April 28 from 5:30-7pm. Industry representatives will be in their exhibit booths to provide software and product demonstrations and answer any questions you may have about a specific service. 4

Members Breakfast UCAOA members are welcome to attend a special recognition breakfast on Wednesday, April 29 from 8-9:15am.

Candidates running for a position on the UCAOA Board will also have the opportunity to address the room briefly.

Awards Ceremony Held during the Members Breakfast, the UCAOA Awards Ceremony will recognize achievements and contributions made to urgent care and celebrate the difference we make both within the

State Networking Meetings Whether it is state-related regulatory issues, reimbursement challenges with local third party payers or simply comparing how others are dealing with the same issues you are

5 Members Breakfast UCAOA members are welcome to attend a special recognition breakfast on Wednesday, April 29 from 8-9:15am. UCAOA Board Members and Leadership will provide updates on association and committee activities from the past year as well as outline future initiatives. Candidates running for a position on the UCAOA Board will also have the opportunity to address the room briefly. If you re not a member, join UCAOA today to be invited to this unique breakfast as well as to receive member pricing on tuition for the convention. Awards Ceremony Held during the Members Breakfast, the UCAOA Awards Ceremony will recognize achievements and contributions made to urgent care and celebrate the difference we make both within the world of urgent care and for the greater community. You can nominate yourself or a colleague for a UCAOA Award by visiting ucaoa.org/awardnominations until 5pm Central on Monday, Feb. 16, State Networking Meetings Whether it is state-related regulatory issues, reimbursement challenges with local third party payers or simply comparing how others are dealing with the same issues you are facing, attendees will benefit from focused regional networking opportunities. The annual convention is a space and venue for these gatherings on Wednesday, April 29 from 5:15-6:15pm. If you are attending the convention and want to hold a state meeting, please jkral@ucaoa.org. Closing Keynote On Thursday, April 30 from 8-9:15am, Closing Keynote presenter Jonathan Bush, co-founder and CEO of athenahealth, calls for a revolution in health care one which gives patients more choice, power and information, at far lower prices. From birthing centers in Florida to urgent care centers in West Virginia, upstarts are disrupting health care by focusing on cost, quality, and the technologies that make them possible. Urgent care practices especially are at the vanguard of healthcare delivery innovation. In this presentation, Jonathan will define a playbook for urgent care leaders to help them remain on the front lines, at the intersection of quality and convenience. Jonathan will offer a vision and plan for change, as well as a fresh take on what the experience of health care can be. Board Elections Directors of the UCAOA Board are elected by members in a democratic annual election. UCAOA members will have the opportunity to e-vote before the convention or on site by using a voting kiosk in UCAOA Central. Newly elected directors will be announced at the Closing Keynote on Thursday, April 30 from 8-9:15am. UCAOA Central Stop by UCAOA Central located in the Grand Ballroom Hallway to learn about the association s latest products, offerings and activities. See a demonstration of the Benchmarking Survey Results Platform, ask questions about UCAOA Accreditation or Certification, buy UCAOA logo items, update your center roster, and more. 5

Destination Chicago Hotel Reservations The 2015 National Urgent Care Convention will be held at the Hyatt Regency Chicago, one of the best hotels in the city, offering luxurious guest rooms with

Whether you fly into Chicago O Hare International Airport or Chicago Midway International Airport, you are less than 15 miles away a convenient taxi or L-Train ride from the Hyatt Regency Chicago.

6 Destination Chicago Hotel Reservations The 2015 National Urgent Care Convention will be held at the Hyatt Regency Chicago, one of the best hotels in the city, offering luxurious guest rooms with ample space and an ideal location situated near museums and top attractions such as Navy Pier, Shedd Aquarium, Millennium Park, and the Magnificent Mile. Whether you fly into Chicago O Hare International Airport or Chicago Midway International Airport, you are less than 15 miles away a convenient taxi or L-Train ride from the Hyatt Regency Chicago. Visit ucaoa.org/?2015springconvention for more information on how to book your hotel reservations online or by phone. UCAOA encourages you to book early, as the discounted room block tends to sell out quickly! Tours & Outings While you re in town for the 2015 National Urgent Care Convention, make time to explore Chicago s best attractions, restaurants, museums, and firstclass shopping. New this year, the UCAOA Local Arrangements Committee has hand selected and planned an exciting and diverse sampling of thingsto-do for you and your family or colleagues while you re in The Windy City. To learn complete details on what s being offered and how to purchase, visit ucaoa.org/?2015springconvention. Convention Registration You can t afford to miss the 2015 National Urgent Care Convention if you re an urgent care owner, physician, nurse practitioner, physician assistant, clinic manager, administrator, director, marketing representative, HR manager, compliance manager, billing and collections specialist/manager, or coder. 6 UCAOA is offering a 20% group discount to centers registering 4 or more staff. Members save $175 on tuition, so join UCAOA today and save! To register, visit ucaoa.org/?2015springconvention.

7 2015 Spring Convention Schedule-at-a-Glance The Spring Convention program offers 26 hours of CME! This year s Spring Convention program has been completely revamped and expanded to deliver even more diverse, relevant practice management and clinical sessions! Continuing Medical Education Designation Statement: The Urgent Care Association of America designates this live activity for a maximum of 26 AMA PRA Category 1 Credit TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Accreditation Statement: This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint providership of the Urgent Care Association of America and the Urgent Care College of Physicians. The Urgent Care Association of America is accredited by the ACCME to provide continuing medical education for physicians. Urgent Care Management Certificate Applicants can receive more than half of the 40 credits needed to earn the UCMC. Nearly all the practice management courses at the convention will count toward this certificate. Schedule is tentative and subject to change. Please visit ucaoa.org/?2015springconvention for the latest information. Monday, April 27, pm 4:30-6pm Check-In/Registration Exhibit Hall Opening Reception Join your colleagues for an evening of cocktails and hors d oeuvres as you visit the exhibit booths. Tuesday, April 28, :30am-7pm 7-8am 8-9:15am 9:15-10am 10-11am 11-11:15am 11:15am- 12:15pm 12:15-1pm 1-2pm 2-3pm 3-3:15pm 3:15-4:15pm 4:15-4:30pm 4:30-5:30pm 5:30-7pm Check-In/Registration Continental Breakfast Opening Keynote Session How to Fascinate: From First Impression to Lasting Value Sally Hogshead Exhibit Hall Coffee Break Basic Clinical X-Ray Findings You Don t Want to Miss Jonathan Gusdorff, DO Break Treating the Pregnant Patient for Common Ailments Mary Ann Yehl, DO Attendee Lunch Exhibit Hall Dessert Break Gynecological Case Studies Mary Ann Yehl, DO Break Dermatology Review Tracey Davidoff, MD Coffee Break Incorporating Occupational Health Services Into Urgent Care Don Herip, MD, MPH Advanced Clinical The Rapid Urgent Care Neurological Exam Gregory Henry, MD Medial Quicksand: The Patient Gregory Henry, MD Urgent Care Approach to the Evaluation and Management of Low Risk Chest Pain Michael Weinstock, MD More X-Ray Findings You Don t Want to Miss Jonathan Gusdorff, DO Urgent Evaluation of Syncope: How to Rule Out Life-Threatening Illness Michael Weinstock, MD Ticketed Breakout Session Sally Hogshead Integration of Urgent Care and Primary Care Teri Lash-Ritter, MD Goals, Organizational Priorities, Leadership, and Performance Indicators Manny Garza and Steve Sellars, MBA Developing a Patient- Focused Culture Jennifer Swanson, MD Positioning for Growth: Developing Scalable, Repeatable Processes Katrina Catto and John Hennegan UCAOA Meetings NEW! Urgent Care at the Crossroads Dealing With Case Rates: Getting Paid for Higher Acuity Visits and Procedures Olga Khabinskay Role of Urgent Care in Integrated Care Delivery Systems Ulana Bilynsky Connecting With the Greater Healthcare System: Urgent Care in ACOs, Skinny Networks, Capitation, etc. Michael Boyle, MD, MBA Beyond Urgent Care: Building Bridges With Primary and Specialist Care Evan Berg, MD and Phyllis Kennedy, BS, MMP Hospital Urgent Care Strategies for Driving Downstream Revenue Michael Boyle, MD, MBA Exhibit Hall Reception Join your colleagues for an evening of cocktails and hors d oeuvres as you visit the exhibit booths. Be sure to download the all-new convention app available soon in the Apple App Store and Google Play store for ios and Android devices! PR 101: The Importance of Media Relations and How to Work With Media Shannon Quinn PR 201 Phil Ranier Smart Strategies for Employee Termination Damaris Medina Language Translation and Accessibility Compliance: Working With Patients Who Are Multilingual and/or Have Disabilities Carolyn Stern, MD Value Stream Mapping Jason Call The Early Years: 0-5 Years of Urgent Care Operation Paula Dunne, MHA, RN Sustaining Customer Service Success in the Urgent Care Mary Kate Dilts-Skaggs, MSN, RN, NE-BC How to Connect and Make an Impact on Local Government Panel Mergers & Acquisitions Panel Mergers & Acquisitions Panel Wednesday, April 29, :30am-5pm 8-9:15am 9:30-10:30am 10:30-10:45am 10:45-11:45am 11:45am-1:30pm 1:30-2:30pm 2:30-2:45pm 2:45-3:45pm 3:45-4pm 4-5pm 5:15-6:15pm Check-In/Registration Members Breakfast Meeting Basic Clinical Management for Physicians Victor Chou, MD Coffee Break Are You Making These Common Pediatric Mistakes? Victor Chou, MD Exhibit Hall Boxed Lunch Evaluation of TB Exposures and Blood Borne Pathogen Exposures Don Herip, MD, MPH Break Pediatric Cough Shannon Crabtree, MMS, PA-C Coffee Break Advanced Clinical Clinical Practice Risk Management When Working With Physician Assistants and Nurse Practitioners (Part 1) Marsha Niven, MPAS, PA-C Clinical Practice Risk Management When Working With Physician Assistants and Nurse Practitioners (Part 2) Marsha Niven, MPAS, PA-C Making Sound Decisions Joe Toscano, MD Jeopardy Sean McNeeley, MD Ask the Experts Panel Tracey Davidoff, MD, Joe Toscano, MD, Sean McNeely, MD, and Jasmeet Bhogal, MD State Networking Meetings Thursday, April 30, :30-9:15am 7:30-8am 8-9:15am 9:30-10:30am 10:30-10:45am 10:45-11:45am 11:45am Check-In/Registration Continental Breakfast Closing Keynote Session Jonathan Bush Basic Clinical Should I X-Ray That? When X-Rays Are Not Always Necessary Tracey Davidoff, MD Coffee Break Sexually Transmitted Infections & the New HIV Protection Shannon Crabtree, MMS, PA-C Convention Adjourns EKG Lecture Joe Toscano, MD TBD Advanced Clinical Achieving Optimal Clinical Flow Steven Engelberg, PA-C, PhD Utlizing Part Time Employees Logan McCall Recruiting, Interviewing and Hiring Insights Spencer Hamer Utilization of Physician Assistants and Nurse Practitioners in Your Clinic Steven Endelberg, PA-C, PhD Disruptive Providers and How to Deal With Them John Shufeldt, MD, JD, MBA TBD NEW! Urgent Care at the Crossroads Consumer Attitudes, Awareness, Understanding, and Behavior Regarding Urgent Care Differentiating Your Practice in a Market Saturated With Walk-In Choices Cameron Cox, MHA Process Improvement Via Patient-Facing Technology Panel Jared Dowland, Atul Kumar, MD, MBA, Michael Trader, and Jon West Leveraging Digital, Social and Mobile Marketing to Drive Volumes Chris Behan Medical Malpractice Risk Management Panel Business Contracts: Turn Any Contract Into Your Advantage Laura Becker, MA, MBA, JD, CHC, CHCP ICD-10 Readiness: Things to Do Before You Start Amy Dunatov, MPH, CCS-P, ICDCT-CM Billing and Coding in the World of Flat Fee Contracts Tammy Mallow Why Coding Knowledge is Important Even With an EMR System Amy Dunatov, MPH, CCS-P, ICDCT-CM Coding Compliance and Audits Damaris Medina Operationalizing Your Mission: Strategies for Translating Values and Vision to Front-Line Staff LouAnne Giangreco, MD NEW! UCAOA Accreditation Starting the Accreditation Process: Application and Certification Achieving Best Practices Through the Accreditation Standards: Governance, Human Resources and Physical Environment Achieving Best Practices Through the Accreditation Standards: Patient Care Processes and Patient Privacy, Rights and Responsibilities Achieving Best Practices Through the Accreditation Standards: Health Record Management and Quality Improvement Achieving UCAOA Accreditation: Benefits to Your Organization The Role of Telemedicine in Urgent Care Nicholas Lorenzo, MD, MHCM, CPE The Future of Urgent Care Alan Ayers, MBA, Macc

8 TAP INSTEAD OF TYPE. I like that we can design our own templates. This lets us quickly and easily document a complete chart without the need of time-consuming manual typing. We can tap instead of type. I can add pertinent positives and negatives, physical exam findings, and so on to templates that are customized to each and every chief complaint. A template only needs to be customized one time, and it is then easily accessed by all providers with one simple click. In my experience, different providers have very specifically worded information they like to use when documenting a patient s chart. Being able to customize the templates prevents providers from having to routinely manually type in information, and makes the chart personalized for each provider and patient. This saves us tons of time. DR. GLENN HARNETT Chief Medical Officer American Family Care, AFC/Doctors Express SEE OUR EMR UP CLOSE. CALL US FOR A 1-ON-1 DEMO docutap.com/jucm Crafting a better urgent care experience. EMR PM RCM

QUALITY SAFETY SCOPE NOW AVAILABLE! tbd UCAOA ACCREDITATION PROGRAM Distinguish your organization to patients, payers and the medical community by demonstrating your commitment to excellence.

9 QUALITY SAFETY SCOPE NOW AVAILABLE! tbd UCAOA ACCREDITATION PROGRAM Distinguish your organization to patients, payers and the medical community by demonstrating your commitment to excellence. The Urgent Care Association of America offers the only existing urgent care accreditation that not only recognizes the more traditional processes associated with quality and safety, but also the scope of the services provided. This allows centers to showcase that they are the best in class for both certification and accreditation. The UCAOA Accreditation has been developed for urgent care, by urgent care professionals. Our urgent care surveyors work in tandem with your leadership to enhance and distingush your organization. Get your center started toward this unique recognition, visit ucaoa.org for more information. Look for the all-new UCAOA Accreditation track held at the 2015 Spring Convention!

10 National Urgent Care Convention Planning. Adapting. Succeeding: New Strategies for Changing Times April 27-30, Shuman Blvd, Suite 235W Naperville, IL 60563

Commit. Connect. Celebrate.

National Urgent Care Convention Paris Las Vegas Hotel & Casino Las Vegas, Nevada Pre-Convention Courses: March 16-17, 2014 Main Convention: March 17-20, 2014 Commit. Connect. Celebrate. Jointly sponsored