Skills Framework for Environmental Services
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1 Skills Framework for Environmental Services Programmes that broaden or deepen specific skills and knowledge for the various occupations in the sector Cleaning Operations Job Role: General Cleaner Full Qualification Programme Provider WSQ Certificate in Environmental Cleaning Avanta Global Pte Ltd Technical Skills and Competencies (TSC) Category Title Proficiency Level Modular Programmes Providers Clean Furniture & Furnishings Clean vertical surfaces, glass and ceiling, hard floor surfaces & furniture and furnishings Clean Furniture & Furnishings Furniture and Furnishing Maintenace WSQ OTARES TRAINING CENTRE PTE. LTD. Perform basic cleaning of hard floor surfaces AVANTA GLOBAL PTE. LTD. Perform basic cleaning of hard floor surfaces Clean vertical surfaces, glass and ceiling, hard floor surfaces & furniture and furnishings CBM PTE. LTD.. Horizontal Surface Maintenace Perform basic cleaning of hard floor surfaces. Perform Cleaning of Carpets Perform Cleaning of Carpets OTARES TRAINING CENTRE PTE. LTD. Perform Cleaning of Carpets WSQ Perform Cleaning of Carpet Perform Cleaning of Carpets PERFORM BASIC CLEANING OF CARPETS WORLD TOILET COLLEGE LTD. Perform cleaning of public residential estates (Manual) Copyright 207 SkillsFuture Singapore. All rights reserved. Version..
2 Perform Cleaning of Public Residential Estate (Manual) Perform Cleaning Public Residential Estates (Manual) Cleaning Operations Perform Cleaning of Public Residential Estates Public Hygiene Maintenance Perform Cleaning of Public Residential Estates (Manual) Perform cleaning of public residential estates (Manual) Perform Cleaning of Public Residential Estates (Manual) Clean Drains, Scupper Drains and Drop-Inlet Chambers Perform Cleaning of Public Residential Estate (Manual) PERFORM CLEANING OF PUBLIC RESIDENTIAL ESATES (MANUAL) Clean Vertical Surfaces, Glass & Ceiling Vertical Surface Maintenance WSQ Clean Vertical Surfaces, Glass & Ceilings s CLEAN VERTICAL SURFACES, GLASS AND CEILINGS AVANTA GLOBAL PTE. LTD. Perform Cleaning of Washroom Washroom Maintenance WSQ Perform Cleaning of Washroom OTARES TRAINING CENTRE PTE. LTD. Perform basic cleaning of washroom PERFORM BASIC CLEANING OF WASHROOMS WSQ AVANTA GLOBAL PTE. LTD. (T&A) CBM PTE. LTD. Copyright 207 SkillsFuture Singapore. All rights reserved. Version.. 2
3 Provide Quality Service COMAT TRAINING SERVICES PTE LTD Stakeholder and Customer Management Customer Management Provide Quality Service Provide quality services WSQ Provide Quality Service ST ELECTRONICS (E-SERVICES) PTE. LTD.. Comply with Safety and Health Policies & Procedures Safety and Health Safety and Health Practices Implementation Safety and Health - Operations Level 2 Comply with Safety and Health Policies and Procedures CENTRE FOR ENVIRONMENTAL EXCELLENCE PTE. LTD. Comply with Safety and Health Policies and Procedures Generic Skills and Competencies (GSC) Title Proficiency Level Modular Programmes Providers Copyright 207 SkillsFuture Singapore. All rights reserved. Version.. 3
4 (Impress Like a Pro) UP! Your Service: Achieving Superior Service (Version B) Winning Service (Version B) Training for Project a Positive and Professional Image WSQ (SVCF-CS-02C- ) Communicate & Relate Effectively at the Effective Customer Service Skills (Module ) Beacon Consulting Pte Ltd Caretech68 LLP DSI Academy Pte Ltd Eben Consultants (Far East) Pte Ltd E-Square Communication and Management Training Consultancy Impact Management Seminars Pte Ltd 3 Secrets to Establish Confidence and Professionalism Impact Management Seminars Pte Ltd ES WSQ Effective Interaction & Relationship Management (Operational) Integrated Learning Systems Pte Ltd Communication ES-IP-0G- Communicate & Relate Effectively at the WSQ Training for "Project A Positive & Professional Image" Communicate and Negotiate Effectively at the (Operations) ES-IP-0G- Communicate and Relate Effectively at the WSQ (ES- IP-0G-) Kaplan Professional Kaplan Professional Leacov Singapore Pte Ltd NATC Institute Pte Ltd NTUC Learning Hub Pte Ltd PSB Corporation Pte Ltd Extra Mile Professionalism ROHEI Corporation Pte Ltd RSVP PROGUIDE PTE. LTD. Deliver Personalised Service Singapore Institute of Hospitality Singapore Institute of Retail Studies Studyworks Pte Ltd The National University of Singapore Society Trillion Training (S) Pte Ltd Xperienz Pte Ltd Interpersonal Skills WSQ Apply Emotional Competence to Manage Self at the Apply Emotional Competence to Manage Self at the Apply Emotional Competence to Manage Self Apply Emotional Competence to Manage Self at the Copyright 207 SkillsFuture Singapore. All rights reserved. Version.. 4
5 Work In A Team AGB Education Centre Pte Ltd WSQ. Teamwork Work in A Team ES-IP-02G- Work In A Team NATC Institute Pte Ltd Trillion Training (S) Pte Ltd Training for Contribute to Customer Service over Various Platforms Caretech68 LLP Effective Customer Service Skills (Module 2) Impact Management Seminars Pte Ltd WSQ Training for "Contribute to Customer Service over Various Platforms" Leacov Singapore Pte Ltd Loyal Reliance Pte Ltd ROHEI Corporation Pte Ltd Provide Value-added Customer Service Singapore Chinese Chamber Institute of Business Working Together for Professional Service Singapore Institute of Hospitality Ascendo Consulting Pte Ltd (Engage to Delight) Beacon Consulting Pte Ltd Winning Service (Version B) UP! Your Service: Achieving Superior Service (Version B) Training for Caretech68 LLP DSI Academy Pte Ltd Service Orientation WSQ Eben Consultants (Far East) Pte Ltd Eduquest International Institute Pte Ltd Effective Customer Service Skills (Module 2) Impact Management Seminars Pte Ltd Kaplan Professional WSQ Training for "Provide Go-the-Extra-Mile Service" Leacov Singapore Pte Ltd WSQ NTUC Learning Hub Pte Ltd WSQ powered by Disney Institute NTUC Learning Hub Pte Ltd Extra Mile Professionalism ROHEI Corporation Pte Ltd Serviceworks Pte Ltd Deliver Personalised Service Singapore Institute of Hospitality Singapore Institute of Retail Studies WSQ SE: Provide Excellent Customer Service Studyworks Pte Ltd Xperienz Pte Ltd AGB Education Centre Pte Ltd Copyright 207 SkillsFuture Singapore. All rights reserved. Version.. 5
6 Avanta Global Pte Ltd Solve Problems and Make Decisions ES WSQ Solve Problems and Make Decisions at Operations Level (Level ) WSQ Solve Problems and Make Decisions at Operations Level Solve Problems and Make Decisions at Operational Level Civil Service College Compas Management Consulting Pte Ltd Eben Consultants (Far East) Pte Ltd Problem Solving Solve Problem and Make Decisions at Operations Level Solve Problem and Make Decision at Operations Level ES-ACE-02G- Solve Problems and Make Decisions at Operations Level (ES-ACE-02G-) NATC Institute Pte Ltd Singapore Polytechnic Trillion Training (S) Pte Ltd Copyright 207 SkillsFuture Singapore. All rights reserved. Version.. 6
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