JOB PACK. Summary. About Us

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1 JOB PACK Communications & Operations Assistant Lighthouse Full time contract: 17, per annum Hours: 37.5 hours per week Deadline for Applications: 12pm, Monday 5 March 2018 Summary We are looking for an organised and enthusiastic individual who will support our team, provide great customer care, and help run our building and communications smoothly. The successful candidate will enjoy working with the public and will take pride in helping our visitors enjoy their experience with Lighthouse. This is a great opportunity to gain experience of communications and operations in the arts, in a supportive and friendly working environment and a stimulating atmosphere to work and learn. About Us Lighthouse is an arts and culture organisation that connects new developments in art, technology, science and society. We produce commissions, exhibitions, events and education schemes that support new contemporary art, digital culture, music and film. Our mission is to enable digital culture to act as a catalyst to enliven established places and interpret how they are used. Our programmes reveal new ways of presenting artists and creative industries and how they can be adopted as a way of enhancing digital technology to cross boundaries and disciplines. Our current projects include Guiding Lights, the UK s leading mentoring scheme for filmmakers, Last Dance a programme that examines the creative and social impact of club culture and a range of international residency programmes aimed at creatives to develop their practice and build an audience. Lighthouse has a fantastic building in central Brighton, in the heart of the North Laine. As well as housing our own exhibitions and events, we have a range of spaces available to hire for events such as workshops, meetings, talks, screenings and receptions. We also host office suites for creative companies and currently have eight companies working in arts and creative industries, working alongside us in the building. 1

2 Job Overview Our new Communications & Operations Assistant will be at the heart of our organisation, supporting the both the Head of Operations and the Communications & Development Manager in the running of our lively building and providing essential support to our team. Lighthouse welcomes applications from all areas of the community and from individuals with experience gained across a wide range of sectors such as education, community youth projects, underground music promotion or production, or training in creative technology. We welcome applications from black and minority ethnic individuals, who are currently underrepresented in the arts sector. The skills and abilities required for this role may have been developed outside of a paid professional context, such as volunteering, work experience and personal projects. Lighthouse is a UK Living Wage employer. Responsible to: The Communications and Operations Assistant will be accountable to the Head of Operations and Communications & Development Manager Administration Work in the Lighthouse office to provide a friendly, informative and professional point of contact for incoming enquiries on the phone, by and in person. Administrate venue hire bookings, corresponding with clients, arranging site visits, producing quotes, managing the bookings diary and catering requests, technical and staffing requirements. Administrate venue hire catering and our in-house mobile bar, ordering from external suppliers, cashing up bar takings, maintaining bar stock, carrying out stock takes and ordering new supplies as required. Provide general admin support for the Lighthouse team, researching and managing information for planning and projects, assisting with audience attendance monitoring, producing spreadsheets and handouts, as required. Manage incoming and outgoing post and assist with financial admin, coding and filing invoices and petty cash slips, as required. Recruit, coordinate and supervise volunteer Gallery Assistants, when required for exhibitions. Communications Working with the Communications & Development Manager, ensure the Lighthouse programme and brand is communicated effectively, and assist with delivering and developing the communications strategy. Develop strong interaction with, and understanding of, Lighthouse s programmes, attending events as required. 2

3 Assist the Communications & Development Manager with day-to-day marketing needs, obtaining images, text and logos, and updating event listings, managing social media, the website and online ticketing systems (training will be provided). Manage the Lighthouse website, producing engaging, accurate, and timely written content, images and media, and ensuring it is presented in the most appealing and appropriate format. Develop and manage the strategic delivery of social media activity, including Twitter, Instagram, Tumblr, Facebook and Flickr, producing copy, images and media. Assist with the presentation and distribution of our digital assets, such as digital art commissions and films, developing our digital content strategy. Produce the monthly e-newsletter and regular outs. Support the delivery of press campaigns, coordinating text and images and liaising with Lighthouse press consultants and the media as required. Oversee the production of printed marketing and interpretive signage. Oversee the documentation of programmes and events, through photography, filming and audio, and coordinate strategies for presenting documentation online. Operations Maintain a safe, clean and tidy environment in the Lighthouse offices and venue daily, keeping all areas to a high standard of presentation for our visitors and clients. Set up the venue for hires and events, such as meetings, workshops and seminars, including setting out refreshments and catering, as required. Assist with front of house duties at events such as talks, setting up and clearing away tables and chairs, managing guest lists and greeting visitors at the front desk (approximately once a month). Assist the Head of Operations and Technical Manager to ensure the safety and security of the building and its occupants, following correct procedures for fire safety, key-holding and security. General Work in accordance with Lighthouse s Health & Safety and Equality & Diversity Policies. Carry out any other duties as reasonably required by the Head of Operations and Communications & Development Manager Person Specification Essential Experience of office admin and/or customer service in the arts, retail or hospitality industry Strong interest in and aptitude for developing admin and operations skills in the arts sector Excellent verbal and written communication skills Excellent customer care skills and enthusiasm for working with the public Good understanding of the artistic work presented by Lighthouse 3

4 Good understanding of the venue hire services provided by Lighthouse Good ICT skills, including experience of using office software such as Microsoft Word, Excel and experience of working online and communicating via Experience of maintaining and updating websites Experience of social media, including the use of tools such as Twitter, Instagram and Facebook Good initiative and a proactive approach Excellent attention to detail Strong organisational skills Good time management skills Practical with good attention to health and safety Desirable Training or qualification in Food Hygiene and/or health and safety/first Aid Training or qualification in customer service and/or disability awareness in customer service Experience of working at public events Experience of marketing Experience of using image editing software such as Photoshop and InDesign Experience of using online ticketing systems and mailing programmes such as Eventbrite and Mailchimp Place of Work The offices of Lighthouse 28 Kensington Street, Brighton - will be the primary place of work. Hours of Work Standard office hours are 9.30am-6pm, but occasional evening and weekend work may also be required. Equal Opportunities Lighthouse is an equal opportunities employer and we welcome applications from all members of the community, especially those that are currently under-represented within cultural organisations. 4

5 How to Apply Interested candidates should send their submission by completing the online application form which can be found here, and on the Lighthouse website. The deadline for submissions is 5pm, Friday 2 March No late applications will be accepted. There are two stages in the application process: 1. Complete the online Application Form 2. Complete the online Equality Monitoring Form We regret we cannot give feedback on unsuccessful applications. Key Dates Position Advertised: 9 February 2018 Application deadline: 12pm, Monday 5 March 2018 Shortlisted candidates invitation to interview: 7 March 2018 Interviews: w/c 12 March 2018 Start date: Asap Enquiries Enquiries should be addressed by to Kizzie Furini kizzie@lighthouse.org.uk 5

6 About Lighthouse Lighthouse was founded in 1986, and is based in Brighton, England. It is a registered charity and a company limited by guarantee. The Artistic Director & CEO is Alli Beddoes. The Chairman is Antony Mayfield (CEO Brilliant Noise). Lighthouse ( is a contemporary culture agency based in Brighton that connects new developments in art, technology and society. We support, commission, develop and produce radical new programmes of contemporary art, digital culture, film and music. Our programmes are experimental, experiential, playful, political and critical. We support work that jolts us, moves us, and changes our perspective on the world. From vanguard contemporary art and radical new music, to film production and social design, we develop inclusive programmes to inspire, educate, and innovate. Lighthouse is part of Arts Council England s National Portfolio of Organisations (NPO), and has been asked to take on a strategic leadership role for digital arts for the South East region. Lighthouse Programmes Our programme includes a diverse set of activities such as commissions, exhibitions, talks, conferences, screenings, performances, education, and professional development programmes. We work with a range of creative professionals, including artists, designers, filmmakers, musicians and technologists. What unites all of our work is a passionate interest in contemporary culture, new technologies, and how artists can help shape the future. Exhibitions and Commissions We have presented or co-produced commissions and exhibitions by numerous award winning contemporary artists, as well as rising stars in world of progressive contemporary art practice and digital culture. Artists include Roger Hiorns, Holly Herndon, David Blandy, Hito Steyerl, Martha Rosler, Metahaven, James Bridle, Mariele Neudecker, Semiconductor, Iain Forsyth & Jane Pollard, and Trevor Paglen. Events Lighthouse runs a dynamic programme of events that explore new ideas within contemporary culture, music, art, film, and media. Our events comprise talks; debates, seminars, networking events, conferences and screenings. 6

7 Guiding Lights Lighthouse runs the UK s leading mentoring programme for filmmakers, Guiding Lights, which supports film talent by connecting them with some of the industry s most prominent names. The programme provides upcoming filmmakers with high-level mentoring, complemented by a range of training and networking activities. Mentors include Danny Boyle, Barbara Broccoli, Sam Mendes, Alison Owen, Alex Garland, Joanna Hogg and Kenneth Branagh. Lighthouse Residencies Lighthouse residency programme is our onsite incubator. The core is interdisciplinary practice, and collaboration between residents, partners and the wider Lighthouse community, most recently, ReFramed - a project development programme explored immersive and interactive storytelling. Lighthouse supports an emerging breed of practitioner working at the intersection of digital art, design, technology, science, film and the wider creative industries. Residents feature in our wider programme, through associated events, such as pop-up exhibitions, hack days, screenings and regular show and tell sessions. Education and Professional Development A key part of our work is education and professional development. This is expressed in long-form professional development initiatives such as Guiding Lights, but also short-form activities such as technology labs and courses. A key strand of our work at Lighthouse is about empowering the digital artists and critical engineers of tomorrow. Lighthouse also runs a Masters degree - the MA in Digital Media Arts - in partnership with the University of Brighton. The MA is taught on-site at Lighthouse and at the University of Brighton's Grand Parade campus. Lighthouse works in close partnership with the University to ensure the MA is providing the best possible training for artists and arts professionals wishing to seek a career in the creative industries. The MA provides expert education in the subject areas of interaction design, programming, digital film, installation, public art and interactive art. Lighthouse Venue Our venue is a former printworks, located on Kensington Street in the heart of Brighton s North Laine, the city s vibrant cultural quarter. As well as housing our own exhibitions, talks and screenings, it is available for private hire. We have six tenants within our office suites, all of whom work within the creative industries: Storythings, digital agency, Culture24, cultural digital publishers, who work across the arts, heritage, education and tourism sectors, Liquid Light, an award winning web design agency and South East Dance, a national dance development organisation. 7

8 Lighthouse History Lighthouse was founded in Brighton in For its first ten years it operated as a small community based film workshop, before diversifying into training and media technology in the mid-1990s. In 2005 it purchased it s premises in Kensington Street. Lighthouse now occupies an important strategic position at the intersection of the arts, media and creative industry sectors. Collaboration and partnership working with all of these sectors is central to the way it works. Governance Lighthouse is guided by a Board of Trustee Directors, a voluntary body that has legal responsibility for the overall governance and management of Lighthouse. The Board brings a wide range of skills and knowledge to the organisation. The Chair of the Board is Antony Mayfield who was appointed in February The other Trustees are: Ken Smith, Antony Gostyn, Antonia Blocker, Helen Kennedy, Rifa Thorpe-Tracey and Tony Pilgrim. The Directors of Lighthouse report to the Trustees at Board Meetings, once every two months. The Lighthouse team: Position Artistic Director & CEO Executive Director Head of Operations Associate Artistic Director Development Producer Communications & Development Manager Communications & Operations Assistant Events & Programme Assistant Project Manager Last Dance Project Manager Viral Project Manager Film & Moving Image Project Administrator Technical Post Holder Alli Beddoes Emily Kyriakides Emma Wickham Elijah Sian Habell-Aili *New role* *New role* Kizzie Furini Jamila Prowse Bex Fidler Alex Thiele David RIchards Phil RIchards We also bring in additional staff on a project-by-project basis. Contact info@lighthouse.org.uk Tel: Address: 28 Kensington Street, Brighton, BN1 4AJ, UK Twitter: 8