Key Components of Career Pathways Model Current offerings. Vocational Trainings for Non-Native Speakers

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1 Career Pathways Dislocated Worker Program A partnership between Portland Community College Mt. Hood Community College funded by worksystems, inc. 1 Career Pathways Today's Presentation Overview of Career Pathways Professional Technical Key Components of Career Pathways Model Current offerings Vocational Trainings for Non-Native Speakers Key Components of Career Pathways Model Current offerings Success Factors Lessons Learned Building for the Future 2

2 Career Pathways Overview Our Starting Point/R&D: Offer Career Pathways trainings in entry-level occupations for past two years to dislocated and unemployed adults using WIA Title 1-B funds. Two components: Professional Technical (credit) trainings & Vocational Trainings for Non-Native Speakers. PCC s Vision for the Future: Offer Career Pathway trainings collegewide across many disciplines through open enrollment for both entry-level occupations and career advancement. 3 Career Pathways Overview Provides short-term trainings to increase skill sets and change mind sets Upgrade skills to get people to work within 4-6 months using window of opportunity of UI and TUI benefits Provide a bridge between PCC s traditional academic departments and PCC s Extended Learning Campus Increases access to mainstream academic programs for disadvantaged and immigrant communities Provide services to approximately 220 individuals annually Additional funding for Vocational Trainings for Non- Native English Speakers provided by City of Portland s 4 Bureau of Housing and Community Development

3 Professional Technical Current Offerings: Accounting Bookkeeping one term, 14 credits Accounting Bookkeeping two terms, 27 credits Criminal Justice two terms, 24 credits Phlebotomy 13 weeks, 7 credits Medical Customer Service 13 weeks, 8 credits Medical Coding, Insurance Billing 13 weeks, 12 credits CNC Operator 14 weeks, 20 credits Sales and Service 8 weeks, non-credit Semiconductor Manufacturing * *currently offered for specific Washington County employers 5 Career Pathways Overview Provide classes in both Multnomah County and Washington County Multnomah County classes at the SE Center s Extended Learning Campus Washington County Classes at the CAPITAL Career Center in Beaverton Career Pathways has four designated classrooms at SE Center s Extended Learning Campus: 2 general classrooms with sinks, 1 with loading deck and sufficient electricity and flooring to provide industrial classes 2 computer labs (one with 24 computers, one with 30 computers) 6

4 Vocational Trainings for Non-Native Speakers* Current Offerings (non-credit): Healthcare Office Skills Food Service Service Industry Occupations Medical Terminology 17 weeks 20 weeks 14 weeks 12 weeks 10 weeks * Offerings began in Formerly known as ESL Vocational Trainings 7 Professional Technical & Vocational Trainings for Non-Native Speakers Offerings currently in development: Medical Lab Assistant Nursing Assistant Emergency Dispatch Operator Information Technology Quality Technician Pharmacy Tech 8

5 Professional Technical Key Components of Career Pathways Model: Chunked curriculum Recruitment & Screening Cohort learning Job Readiness homeroom Internships Job placement services State-sanctioned credentials 9 Professional Technical Professional Technical Trainings Chunked Curriculum Chunking courses in one or two terms that build the skills for an entry level occupation (varies from 7-27 credits) Scheduling courses sequentially throughout the week and term to add to the flow of learning Focused on credit courses or blending credit and non-credit to provide optimum advantage to students 10

6 Professional Technical Recruitment & Screening Recruitment from One Stop Career Centers, community organizations, PCC GED classes Assist students to navigate the college application process Provide free test taking workshops at the One Stops to help prospective students prepare to take college placement test 11 Professional Technical Cohort Learning Enhances support to ensure student learning and retention Creates a supportive community of peer learners that networks beyond the classroom Students support each other during job search with job leads and networking ideas 12

7 Professional Technical Job Readiness Homeroom 33 classroom hours of job readiness Students prepare job application package that meets industry standards Student learn about the occupation and job advancement in specific industry Focus on shifting mindset to lifelong learning & how to advance in career 13 Professional Technical Internships 3-12 week internships Students partner in the development of internship worksite Partners PCC Co-op Education Departments PCC Professional Skills MHCC Department of Allied Health Program 14

8 Professional Technical Job Placement Services On average a student applies for 20 jobs during training Provide job placement services for 60 days after completion of training After 60 days students referred to a One Stop Career Center for further job placement services 15 Professional Technical State-Sanctioned Credentials Provide Employment Skills Training Certificates (EST) for credits ESTs currently available for Accounting/ Bookkeeping, Criminal Justice, CNC Operator Focus on developing new pathways with ESTs 16

9 Professional Technical Accounting/Bookkeeping 11 week and 22 week program; afternoon classes Block scheduling, three subjects a week Includes courses Computers in Business and QuickBooks Job Readiness homeroom Credits: 14 Term 1 Cost: $1,568 Credits: 27 Term 1&2 Cost: $2,819 Partnership with PCC Business, Technology & Public Services Division 17 Professional Technical Criminal Justice 24 credits of 90 credits for an AAS degree 22 week program (two consecutive terms) Training provided by Criminal Justice and Corrections professionals Evening classes Job Readiness homeroom Credits: 24 Cost: $2,578 Partnership w/ PCC Business, Technology, & Public Services Division 18

10 Professional Technical Phlebotomy Classroom: 11 weeks; Internship: 7 weeks Classroom and Lab at local hospital Internships at hospitals and clinics Evening classes Eligible to sit for National Certification Job Readiness homeroom Classroom: non-credit; Internship: 7 credits Cost: $1,500 Partnership w/ PCC Institute for Health Professionals 19 Professional Technical Medical Coding & Insurance Billing Classroom: 11 weeks; Internship: 3-11 weeks Classroom: non credit; Internship 3-12 credits Job Readiness homeroom Cost: $1,912 (with 11 week internship) Partnership w/ PCC Institute for Health Professionals and PCC Professional Skills Internships at local medical facilities 20

11 Professional Technical Medical Customer Service 20 week program; day classes Job Readiness homeroom Credits: 8 Cost: $1,426 Internships at local medical facilities Partnership with Mt. Hood Community College Department of Allied Health Programs 21 Professional Technical CNC Operator Classroom: 11 weeks; Internship: 3 weeks Self-paced lab Day classes M-F Job Readiness homeroom Credits: 17 Cost: $1,446 Partnership with PCC Machine Technology Department 22

12 Vocational Trainings for Non-Native Speakers Key Components of Career Pathways Model: In-house developed work based curriculum Recruitment & Screening Cohort learning Job readiness Internships Job placement 23 Vocational Trainings for Non-Native Speakers In-house developed work based curriculum Work-based focus teaching vocational skills and job readiness (not language acquisition) Stand alone occupational preparatory course approved by the State of Oregon Eligible for WIA Individual Training Accounts (ITA) Included on State of Oregon Eligible Training Provider list Curriculum currently being packaged for dissemination statewide to Oregon Community Colleges 24

13 Vocational Trainings for Non-Native Speakers Recruitment & Screening Intensive screening of reading, writing, speaking and oral comprehension proficiency skills Students interviewed for overall employability and are accepted into the program only if they meet minimum employer requirements 25 Vocational Trainings for Non-Native Speakers Cohort Learning Enhances support to ensure student learning and retention Creates a peer learning community of peer learners that networks beyond the classroom Students support each other during job search with job leads and networking ideas 26

14 Vocational Trainings for Non-Native Speakers Job readiness Extensive practice in interviewing, applications and resumes Learn job search techniques on the internet Students leave training with top notch application package suitable for industry standards and the skills to better face interview challenges 27 Vocational Trainings for Non-Native Speakers Internships Internships for every student Class field trips to worksites Workman's Comp paid by PCC Long term relationships with employers including: Kaiser Permanente, Legacy Health Systems, Providence Health Systems, Oregon Health Sciences University, American Red Cross, Cherrywood Village Retirement Community, Portland Adventist Hospital, Tuality Hospital, Rite Aide, & others 28

15 Vocational Trainings for Non-Native Speakers Job placement On average a student applies to jobs during trainings Highly successful job placement component within 4-6 months of completion of trainings: 75-80% Highly successful job retention: 90% since program start in Vocational Trainings for Non-Native Speakers Current Offerings Healthcare SPL 5+ sterile processor, medical lab assistant, medical records clerk, admissions clerk, pharmacy packager Office Skills SPL 6+ Food Service SPL 4 Medical Terminology SPL 5+ Service Worker Occupations SPL 3-4 grocery clerk, janitor, baker, caregiver High Tech Manufacturing SPL 5+ currently offered for specific Washington County employers 30

16 Vocational Trainings for Non-Native Speakers Healthcare 12 week program, 6 hours per day SPL level 5+ Cost $1,430 Classroom training includes: communication, medical vocabulary, hospital culture, safety procedures, and customer service Target Occupations: sterile processor, medical office assistant, pharmacy packager, medical records and admissions clerk Job Readiness Internships: 6 hours per week, 10 weeks Job Placement 31 Vocational Trainings for Non-Native Speakers Office Skills 15 week program, 6 hours per day SPL level 6+ Cost $1,540 Classroom training includes: communication, customer service, office culture Target Occupations: clerical and administrative positions in government, non-profit, education and health care Job Readiness Internships: 8 hours per week, 11 weeks Job Placement 32

17 Vocational Trainings for Non-Native Speakers Food Service 13 week program, 6 hours per day SPL level 4 Cost $880 Classroom training includes: communication, food preparation, safety procedures, Food Handlers Card Target Occupations: Institutional kitchen worker Job readiness Internships: 8 hours per week, 12 weeks Job Placement 33 Vocational Trainings for Non-Native Speakers Service Worker Occupations 12 week program, 3 hours per day SPL level 3-4 Cost $880 Classroom training includes: communication, safety procedures, customer service and occupational topics Target Occupations: grocery clerk, janitor, baker and caregiver Job Readiness Job Placement 34

18 Vocational Trainings for Non-Native Speakers Medical Terminology 10 week program, 6 hours per week SPL level 5+ Cost $375 Classroom training includes: communication, body systems, pronunciation, root words, abbreviations, prefixes and suffixes 35 Career Pathways Success Factors Lessons Learned Building for the future 36

19 Success Factors: A Network of Resilient Relationships Entrepreneurial Program Staff Leadership at All Levels of Management Leveraged Outreach & Recruitment Credentials 37 Success Factors: A Network of Resilient Relationships Academic departments and faculty WIA One Stop Career Centers Employers College Department administrative staff Student Services Funders 38

20 Success Factors: Resilient Relationship Values Build Trust: say what you do; do what you say act as catalyst & boundary spanner Be flexible & funny: Willing to do whatever it takes while maintaining a sense of humor Cultivate goodwill & commitment Focus on meeting the needs of the students Add value Negotiating written Memorandum of Agreements to clarify roles & responsibilities to formalize and normalize partnerships with academic departments 39 Success Factors: Entrepreneurial Program Staff Strong project management & collaboration skills Strong listening and communication skills Strong creative problem solving skills Strong conflict management & resolution skills Ability to find the win-win Ability to keep eye on the prize Ability to juggle a myriad of details Ability to make the bureaucracy work for students Ability to negotiate agreements: close the deal 40

21 Success Factors: Leadership at All Levels of Management Champion Change agent Vision of Institutional Reform Advocacy Collaboration Marshall resources to build capacity; go for scale Influence budgets Savvy with grant development and leveraging funding 41 Success Factors: Leveraged Outreach and Recruitment Consistent, ongoing outreach and marketing to One Stop Career Centers, Trade Act/NAFTA, ABE/GED classes, and community organizations Listen and respond to needs of referring agencies and organizations Make it easy for partner agencies and organizations to work with us 42

22 Success Factors: Credentials for Professional Technical Trainings State-sanctioned Employment Skills Training (EST) certificate (between credits) Credential that is a building block to a one-year certificate or two-year degree Credential tied to an occupation with skills sets established by business and industry Beyond a paper Program Award 43 Lessons Learned Meet the needs of employers Enhanced student services Build college capacity 44

23 Lessons Learned: Meeting Employer Needs Sufficient program infrastructure needed to build and sustain relationships with employers Internships are core ingredients to success Navigate competing interests for employer s attention throughout the college & community Understand and be able to translate employer needs 45 Lessons Learned: Enhanced Services to Students Cohort approach builds a peer learning support network Build student confidence & shift self-image to a lifelong learner Job Readiness emphasizes finding and maintaining employment and job advancement Program staff help student navigate the complexity of college life Emphasis on both hard skills and soft skills 46

24 Lessons Learned: Build College Capacity With grant funding there are limited resources and capacity; plateau is reached Build partnership with early adapters in the college (diffusion of innovation) Continue to build bridges with college Adult Basic Skills Division (ABE/GED/ESL) Constantly look for leverage and incentives for partnering especially with fluctuating budgets 47 Building for the Future Go beyond R&D grant-funded, cost-recovery approach for special populations to open-enrollment for working adults Go beyond a special program/best practice to the way the college does business Increase access and opportunity for success for disadvantaged populations Sustain vision not burnout 48

25 Building for the Future It s about institutional reform It s about building capacity & going to scale It s about infusing entrepreneurial skills into academic environment It s about securing sufficient general fund budget amidst climate of budget cuts and competition: dwelling in possibility 49 Career Pathways Contact Information Portland Community College Southeast Center 2305 SE 82 nd Avenue Portland, OR Mimi Maduro Workforce Development Director mmaduro@pcc.edu Professional Technical Frank W. Brown Education Coordinator fbrown@pcc.edu Andrew Roessler Education Coordinator aroessle@pcc.edu Vocational Training for Non-Native English Speakers Kathleen Kuba Education Coordinator kkuba@pcc.edu