Using Federal Funds to Engage Agencies to Address Job Placement

Transcription

1 Using Federal Funds to Engage Agencies to Address Job Placement Presented by: Cynthia D. Banks, Director Community and Senior Services and Dr. Steven J. Golightly, Director Child Support Services Department

2 Los Angeles County 2

3 Los Angeles County Los Angeles County s population is larger than the population of 43 individual states in the nation. Most populous county in the nation with more than ten million people. Los Angeles is home to people from more than 140 countries, who speak at least 224 languages and dialects. 3

4 Unemployment Rate As of August 2012, the unemployment rate in LA County was 11.2%, which is higher than California s unemployment rate of 10.7% and the National rate of 8.1% 4

5 Unemployment and Child Support Unemployment Collections $4,000, $3,500, $3,000, $2,500, $2,000, $1,500, $1,000, $500, $- Wage Withholding Collections $30,000, $29,000, $28,000, $27,000, $26,000, $25,000, $24,000, $23,000, $22,000, $21,000, $20,000,

6 Los Angeles County Child Support Services Department LA is 22.8% of the State s child support caseload. We have over 309,000 open cases and each has an NCP on it. Currently, on 57% of the NCP orders, the NCPs are paying child support. 6

7 Community and Senior Services Programs Adult Protective Services (APS) Ombudsman Workforce Investment Act Area Agency on Aging Dispute Resolution Community & Senior Centers Community Services American Indian Block Grant Human Relations Commission 7

8 Our Continuum of Services Youth Cities, Schools, Law Enforcement Families Community Based Organizations Adults Older Adults 8

9 Community and Senior Services Workforce Investment Act 9

10 Targeted Population Adult Adults-18 years and older Determination needed for staff-assisted core, intensive and training services Dislocated Workers Adults-18 years and older Unemployed, or in verge of unemployment Youth years old Low income Basic skills deficient 10

11 Adult and Dislocated Worker Services Intensive Services Comprehensive and specialized assessments Individual employment plan Group counseling Individual counseling and career planning Case management Short-term-pre-vocational services Work experience Training Services Occupational skills training On-the-job training Combination workplace training with related instruction Private sector training Skill upgrading and retraining Job readiness training Adult education and literacy activities combined with any of the above services Customized training 11

12 Rapid Response Services Business Services Conduct orientation meetings Advise employers of the general and job assistance services available to the employees after they leave the job sites Advise on re-structuring business Employee Services Career transition through: Career Counseling Skills Assessment Resume Writing Skills Job Placement Assistance 12

13 Youth Services Services Basic skills Occupational skills Work readiness skills Tutoring and study skills Jobs Alternate secondary school services Paid and unpaid work experience Summer employment Occupational skills training Support services Guidance and counseling Leadership development Adult mentoring 12 month post-program follow-up 13

14 Workforce Investment Areas Los Angeles County City of Los Angeles Foothill South Bay Pacific Gateway Southeast Los Angeles County Verdugo 14

15 WorkSource/One-Stop Centers Self-Directed Services Job listings Job skills Interviewing skills Job search techniques Unemployment benefits Placement assistance Additional Services at some centers Resume writing Support Services Transportation Career Counseling Career Guidance Outreach intake and orientation; Initial assessment of skill levels and supportive services Job search and placement assistance Employment statistics 15

16 WIA Outcomes Adult Entered Employment Employment Retention Average Earnings Youth Placement in Employment or Education Attainment of a Degree or Certificate Literacy and Numeracy Gains 16

17 Child Support Offers Never ending supply of people needing jobs 17

18 Caseload Segmentation 46,748 15% 24,131 8% 83,764 27% Willing but Unable Willing and Able Unwilling but Able Unwilling and Unable Establishment 67,841 22% 29,812 9% 59,524 19% Blank 18

19 Connecting the Programs Making the Connection Formal Codification of Relationships Acknowledged Issues WIA Primary Tenet Local Decision Making Consider Mandated Partner status Differing Performance Outcomes 19

20 How our Collaboration Plan Started Matched on SSN and DOB for NCPs 203 Matches 47 Cases Current Support Due o Average child support amount - $375 o Highest child support - $958 o Lowest child support - $16 o Federal Performance Measure 57.70% 38 Cases with Arrears Due o % of cases with a payment in last year o Federal Performance Measure 92.1% 134 cases with no order o 10 cases with no address 20

21 Collaboration Plan The goals of the pilot program were to: 1. Have CSS and CSSD launch the NCP pilot Program on March 1, Outreach to target population: 203 NCP s that were currently enrolled in WIA program(s) 3. Provide LA County Child Support Services and resources at every WorkSource Center and Youth Site 21

22 Launching the NCP Pilot Program Flyers were posted on at each WorkSource Center Letters were sent out to each NCP enrolled in WIA services On-site services from CSSD were provided at four (4) WorkSource Centers 22

23 CSSD FLYER 23

24 LETTER SENT TO NCP Date Name Address Address SPECIAL INVITATION CHILD SUPPORT WORKSHOP Dear : Thank you for your interest in the Los Angeles County WorkSource. As you know, WorkSource can assist you in finding employment by providing you with information on jobs, free use of computers for job searches and employment counseling and workshops. In addition to our many resources, we are also teaming up with the Los Angeles County Child Support Services Department to assist individuals who have child support issues. We can provide access to assist individuals lower their child support obligation or obtain their suspended driver s license, while they are looking for new employment. If you have child support issues and would like help in resolving them, we invite you to attend a free Child Support workshop. The workshop will be held at: Place Time Location We will have staff from the Los Angeles County Child Support Services Department available to review your case with their office. They will be available to start the process to reduce your child support payment or to get your driver s license back. Don t miss this special opportunity to receive direct and personal help with your child support issues. Please call to RSVP or if you have any questions. We look forward to seeing you on. Sincerely, 24

25 CSSD On Site Locations for Pilot Program Date WorkSource Center 1 st Tuesday of every month starting ResCare-East Los Angeles Employment & Business WorkSource Center 2 nd Tuesday of every month starting Antelope Valley WorkSource Center 3 rd Tuesday of every month starting th Tuesday of every month starting Central San Gabriel Valley WorkSource Center Los Angeles Urban League Avalon WorkSource Center LAUL Avalon Rescare East LA Central San Gabriel Valley 25

26 Outreach and Training 1. Marketing and outreaching materials were developed 2. Three trainings were provided to WorkSource Center Staff Date Tuesday, 2/15/11 Tuesday, 2/22/11 Tuesday, 3/1/11 Location Chicana Service Action (CSAC) East Los Angeles WorkSource Center Northeast San Fernando Valley WorkSource Center Career Partners WorkSource Center 3. Topics covered during the training: NCP Pilot Project Process of Obtaining Child Support Services How to modify child support services amount 26

27 Outreach Results Interviews by Month Mar 7 Apr 4 May 13 Jun 19 Jul 9 Aug 10 Sep 5 Oct 8 Nov 7 Dec 2 Jan 8 Feb 11 Mar 4 Apr 7 May 8 Jun 17 July 9 August 3 September 5 Total 157 Action Taken Count 6 COAP 11 Modification 22 Modification zero 1 none 2 Other 81 SLMS 34 Total 157 Employment Status Count Unemployed - No Benefits 50 Unemployed - UIB 42 DIB 4 GR 29 SSI 2 SSA 2 Self Employed 1 Employed 17 Disabled No Benefits 2 Under-employed 3 Total

28 Feedback from WorkSource Centers Ways to Strengthen NCP Pilot Program Create large and small posters / signs around WorkSource Centers for a permanent presence of CSSD Emphasize the positive incentives of CSSD s presence at WorkSource Centers 28

29 Feedback From Child Support Staff Child Support identified on Worksource application Mandate attendance CSSD staff to participate in job skills workshops Co-Locate during orientations instead of Tuesdays Create large flyer for WorkSource Centers about Child Support Provide training at each WorkSource site Create a Request for Review form to be faxed or ed centrally for quick review 29

30 Accomplishments and Strengths 1. All WorkSource Centers staff were trained about the pilot program 4. CSSD provided support to customers in answering and solving issues about child support 2. WorkSource Center staff offered extensive support to CSSD on the pilot program 3. CSSD was noticeable at WorkSource Centers while providing ample resources such as brochures, booklets and informational flyers 30

31 Veterans Outreach WHY WIBs have been given unique funding specifically for Veterans allowing then to go to the front of the line. HOW Using payment histories, we were able to identify participants whose payment source was from the armed forces in the past but no longer. APPROACH Initial approach didn t work Child Support sent letters to Veterans asking them to come to selected WorkSource Centers for assistance Second approach Letters were sent by Child Support, but on WorkSource heading. Child Support is minimized in the letter. WorkSource opportunities were maximized. Specific Workshop dates were added to help encourage participation. 31

32 Next Steps Expand pilot program to collaborate with all Expand pilot program to collaborate with other LA County Departments and LA County Courts 32

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