B O A R D O F D I R E C T O R S O C T O B E R

Transcription

1 BOARD OF DIRECTORS O C T O B E R 2 8,

2 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY BOARD ROSTER SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY County Member Alternate Orange: Shawn Nelson (Chair) Jeffrey Lalloway* 2 votes Supervisor, 4 th District Councilmember, City of Irvine County of Orange OCTA Board OCTA Board Gregory T. Winterbottom Public Member OCTA Board Todd Spitzer* Supervisor, 3 rd District County of Orange OCTA Board Riverside: Daryl Busch (Vice-Chair) Debbie Franklin* 2 votes Mayor Council Member City of Perris City of Banning RCTC Board RCTC Board Karen Spiegel Council Member City of Corona RCTC Board Frank Johnston* Council Member City of Jurupa Valley RCTC Board Ventura: Brian Humphrey [CURRENTLY AWAITING 1 vote Citizen Representative APPOINTMENT] VCTC Board Los Angeles: Michael Antonovich Roxana Martinez 4 votes Supervisor, 5 th District Councilmember County of Los Angeles City of Palmdale Metro Board Metro Appointee Paul Krekorian Councilmember, 2 nd District Metro Board Ara Najarian Councilmember City of Glendale Metro Board Hilda Solis Supervisor, 1st District County of Los Angeles, Chair Metro Board Borja Leon Metro Appointee Walter Allen, III Council Member City of Covina Metro Appointee Joseph J. Gonzales Councilmember City of South El Monte Metro Appointee One Gateway Plaza, 12 th Floor, Los Angeles, CA 90012

3 SCRRA Board of Directors Roster Page 2 San Bernardino: Larry McCallon James Ramos* Mayor Supervisor, 3 rd District 2 votes City of Highland County of San Bernardino, Chair SANBAG Board SANBAG Board Paul Eaton Mayor City of Montclair SANBAG Board Alan D. Wapner* Council Member City of Ontario SANBAG Board EX-OFFICIO MEMBERS San Diego Association of Governments: [CURRENTLY AWAITING APPOINTMENT] Contact: Linda Culp Principal Planner Rail Southern California Association of Governments: State of California: Art Brown Council Member, City of Buena Park Ryan Chamberlain Director, Caltrans District 12 Alternate: Gary Slater Deputy Director, Caltrans, District 7 *Alternates represent either member Revised 10/21/16

4 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY BOARD OF DIRECTORS MEETING FRIDAY, OCTOBER 28, :00 A.M. LOS ANGELES COUNTY METROPOLITAN TRANSPORTATION AUTHORITY (METRO) BOARD ROOM ONE GATEWAY PLAZA, 3RD FLOOR LOS ANGELES, CALIFORNIA AGENDA DESCRIPTIONS The agenda descriptions are intended to give notice to members of the public of a brief general description of items of business to be transacted or discussed. The posting of the recommended actions does not indicate what action will be taken. The Authority may take any action that it deems to be appropriate on the agenda item and is not limited in any way by the notice of the recommended action. The Chair reserves the right to discuss the items listed on the agenda in any order. A person with a disability may contact the Board Secretary s office at (213) or via holmank@scrra.net at least 72-hours before the scheduled meeting to request receipt of an agenda in an alternative format or to request disability-related accommodations, including auxiliary aids or services, in order to participate in the public meeting. Later requests will be accommodated to the extent feasible. SUPPORTING DOCUMENTATION The agenda, staff reports and supporting documentation are available from the Board Secretary, located at One Gateway Plaza, 12 th Floor, Los Angeles, CA 90012, and on the Metrolink website at under the Meetings & Agendas link. PUBLIC COMMENTS ON AGENDA ITEMS AND ITEMS NOT ON THE AGENDA Members of the public wishing to address the Board of Directors regarding any item appearing on the agenda or any item not on the agenda, but within the subject matter jurisdiction of the Board, may do so by completing a Speaker s Form and submitting it to the Board Secretary. All speakers will be recognized by the Chairman and will be considered under Item 4 (Public Comment). When addressing the Board, please state your name for the record. Please address the Board as a whole through the Chair. Please note comments to individual Board members or staff are not permitted when addressing the Board. A speaker s comments shall be limited to three (3) minutes. 1. Call to Order 2. Pledge of Allegiance 3. Roll Call 4. Public Comment One Gateway Plaza, 12 th Floor, Los Angeles, CA 90012

5 Board of Directors Meeting Agenda Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 REGULAR CALENDAR 5. Approval of Meeting Minutes October 14, 2016 It is recommended that the Board approve the minutes of the October 14, 2016 Board of Directors Meeting. Page 1 6. Adoption of Board and Committee Meeting Dates for Calendar Year 2017 Staff has prepared the Board of Directors and Executive Management and Audit Committee (EMAC) meeting schedule for 2017 in an effort to maintain a regular meeting schedule and avoid schedule conflicts. It is recommended that the Board approve and adopt the 2017 Board and EMAC Committee meeting schedule, as detailed in Attachment 1 of the report. There is no budgetary impact with the Adoption of the 2017 Board and Committee meeting schedule. Page Contract No. RM Insurance Brokerage Services Recommendation to Award Marsh Risk and Insurance Services The Authority requires insurance brokerage and benefits consulting services to assist in assessing the various types and levels of insurance coverage and employee benefits required by the Authority to facilitate the procurement of such coverage. It is recommended that the Board authorize the Chief Executive Officer to award Contract No. RM Insurance Brokerage Services to Marsh Risk and Insurance Services (Marsh) for a term of three years with a one two-year option in the amount not-to-exceed $127,000 for the employee benefit consulting services portion for the base period of the Contract as noted in Attachment 1 of the report. In addition to the benefits consulting fees identified above, Marsh is entitled to commissions on insurance actually procured by the Authority at the capped percentage rates detailed in Attachment 2 of the report. Award is subject to resolution of any protest timely filed. Funding for Insurance Brokerage Services is included in the FY budget. Funding for subsequent years will be requested in future budgets. Page Follow-up Response Metrolink Transportation Guarantee Policy Motion At its July 22, 2016 meeting, staff provided a report in response to a motion introduced at the February 26, 2016 Board meeting. The Board directed staff to return with additional information regarding enhancing our coordination with law enforcement, coroner, bus support and communications to our customers. The Board also requested staff to propose revisions to the Quality Service Pledge (QSP).

6 Board of Directors Meeting Agenda Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 3 It is recommended that the Board: 1) Approve the continuation of the Incident Management Response Improvement Plan; 2) Approve revisions to the Authority s QSP; 3) Direct staff to make administrative changes to the Fare Policies & Procedures reflecting the revisions to the QSP approved by the Board. There is no budgetary impact as a result of this report. 9. Mobile and Online (Web Based) Ticketing Project Update Page 19 Staff is providing an update on the progress to date and key milestones associated with the delivery of the Mobile and Online Ticketing Project in The Board may receive and file this report. There is no budgetary impact as a result of this status report. Page Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare Gates Recommendation for Award Cubic Installation and maintenance of optical readers is required to enable passengers to use the Metrolink mobile application (app) to seamlessly transfer onto the Los Angeles County Metropolitan Transportation Authority s (Metro) gated Metro Rail system. It is recommended that the Board authorize the Chief Executive Officer to execute non-competitive Contract No. SP with Cubic for the installation and maintenance of optical readers in Los Angeles County Metropolitan Transportation Authority s (Metro) gated system for a term of two years with one two-year option for a not-to-exceed contract funding authorization of $1,200,000 for the base period. Funding for the optical readers in the amount of $1,200,000 will be redirected from Contract No. H with Masabi to pay for the development and installation of the optic readers with Cubic. Funding for the option years will be requested through the annual budget process. Optic readers have the capability to read QR codes printed on Metrolink paper tickets which will eliminate the need to purchase TAP-enabled ticket stock. Future annual savings are estimated at $1 million if this solution is pursued for paper tickets. If this solution is pursued, tracking and reporting issues for non-gated Metro Rail systems (Gold/Expo/Blue Lines) will need to be resolved. Page 47

7 Board of Directors Meeting Agenda Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page Strategy for Executing Track and Structures Repair to Preclude Slow Orders Funding commitments for track and structures rehabilitation are required in the next two months so that necessary consultant task orders, construction contracts, and material procurements can be initiated on an accelerated basis and work begun on needed repairs by the second quarter of 2017 for track and by the third quarter for bridges. The Board may receive and file this report. There is no budgetary impact in developing this report. However, a mid-year adjustment to the Authority s FY budget will be required to increase funding to undertake all or some of the rehabilitation projects described in this report. Page Performance Update on Contract No. OP Operator Services Quarter Ended September 30, 2016 Staff is providing a quarterly update on the National Railroad Passenger Corporation (Amtrak) Contract No. OP Operator Services. Staff will highlight Amtrak s performance based on their compliance of Metrolink s operational supplemental instructions, specifically regarding conductors onboard ticket scanning and providing proper/accurate announcements to customers. The Board may receive and file this report. There is no budgetary impact as a result of this report. Page Report on the Link Union Station Project The Link Union Station (Link US) project is currently in the development phase and is being managed by Los Angeles County Metropolitan Transportation Authority (Metro). The purpose of this project is to redevelop and reconfigure the existing Los Angeles Union Station (LAUS) transportation hub to increase capacity, expand regional rail connectivity and provide an improved passenger experience, as well as to accommodate for the California High Speed Rail (CAHSR) system. Metro staff will provide a brief update on the status of this project. The Board may receive and file this report. At this time, there is no budgetary impact of the Link US project. Staff is working with Metro to develop a funding agreement to support Authority staff time and effort associated with project development. The total preliminary estimated cost for the project is approximately $2.75 billion. The project is funded through the environmental and preliminary engineering phases only. The potential impact to Authority capital and operational costs is yet to be determined. Staff will coordinate with Metro and provide budget information as it becomes available. Page 66

8 Board of Directors Meeting Agenda Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page Review of Accomplishments This is a report on the accomplishments made by the Authority over the past 18 months and reflects the efforts of the Board, the Chair, and the Chief Executive Officer. The Board may receive and file this report. There is no budgetary impact as a result of this update. Page Chief Executive Officer s Report Authority Update 16. Board Members Comments 17. Chair s Comments CLOSED SESSION 18. Closed Session a. PUBLIC EMPLOYEE PERFORMANCE EVALUATION Pursuant to Government Code Section Public Employee Performance Evaluation Title: Chief Executive Officer b. CONFERENCE WITH LABOR NEGOTIATORS Pursuant to Government Code Section Agency Designated Representative: Chair Nelson Unrepresented Employee: Chief Executive Officer 19. ADJOURNMENT NEXT MEETING: November 18, 2016

9 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY MINUTES OF THE BOARD OF DIRECTORS REGULAR MEETING October 14, 2016 BOARD MEMBERS/ALTERNATES IN ATTENDANCE: Votes OCTA: SHAWN NELSON (Chair) 1 (2 votes) GREGORY WINTERBOTTOM 1 ITEM 5 RCTC: DARYL BUSCH (Vice-Chair) 1 (2 votes) KAREN SPIEGEL 1 Debbie Franklin Frank Johnston VCTC: KEITH MILLHOUSE (2 nd Vice-Chair) 1 (1 vote) Brian Humphrey METRO: ARA NAJARIAN 1 (4 votes) Roxana Martinez 1 Joseph Gonzales 1 Borja Leon 1 SANBAG: LARRY MCCALLON 1 (2 votes) Alan D. Wapner 1 EX-OFFICIO MEMBERS SCAG -- State of California Ryan Chamberlain Gary Slater, Alternate STAFF/PRESENTERS: ARTHUR T. LEAHY, Chief Executive Officer PATRICIA TORRES BRUNO, Chief of External Affairs DON O. DEL RIO, General Counsel WHITNEY ENGLANDER, Manager, Government and Regulatory Affairs GEOFFREY FORGIONE, Associate General Counsel LIA McNEIL-KAKARIS, Assistant Director, Contracts and Procurement KIMBERLY YU, Deputy Chief Operating Officer (Planning and Project Delivery) ARACELI BARAJAS, Executive Secretary to the Board Secretary KARI HOLMAN, Assistant to the CEO/Board Secretary Meeting minutes are prepared in a format that corresponds with the Board Meeting Agenda, which is incorporated by reference with these minutes. Board Agendas are available online One Gateway Plaza, 12 th Floor, Los Angeles, CA

10 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 2 at under the Meetings and Agendas link or from the Board Secretary at (213) Call to Order The October 14, 2016 Board of Directors Meeting was called to order by Chair Nelson at 10:09 a.m. at the Metro Board Room, One Gateway Plaza, 3 rd Floor, Los Angeles, CA Pledge of Allegiance 2 nd Vice-Chair Millhouse led the group in the pledge of allegiance. 3. Roll Call The Board Secretary called roll to confirm a quorum of the Board was present. 4. Public Comment At this time, Chair Nelson inquired if the Board Secretary had received any Request to Speak forms, and it was confirmed that no requests were received. The Public Comment period was then closed. 5. Board Member Recognition Chair Nelson thanked 2 nd Vice-Chair Millhouse for his service and dedication to the Authority over the last decade. He ceded the floor to 2 nd Vice-Chair Millhouse for any parting words he wished to share. 2 nd Vice-Chair Millhouse began by thanking his fellow Board members for their commitment to their communities. He was confident in the future of the Authority under the leadership of the Board. He stated in a culture where people were cynical with government, this Board has shown that they put the needs of constituents ahead of their own advancement. He commended the Board for their honesty and integrity and hoped that their communities could appreciate the service and leadership they have and continue to provide. 2 nd Vice-Chair Millhouse recognized and acknowledged past Board members Richard Katz and Jaime de la Vega for their tireless work particularly following the Chatsworth incident, and noted that they both brought tremendous political leadership and fortitude which helped move the Authority forward to what it was today. 2 nd Vice-Chair Millhouse thanked: Arthur T. Leahy, Chief Executive Officer (CEO) for accepting the responsibility of leading the Authority as its new CEO.. He commended Richard Katz for the initial request, and then became a personal testament to the Past Chair, Director McCallon to ensure that Arthur T. Leahy accepted the position. 2

11 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 3 Gary Lettengarver for being a great railroader Don Del Rio, who became the Authority s first General Counsel, along with Geoff Forgione, Associate Counsel who made tremendous improvements with resolving many of the prior issues that faced the Authority. New Employees for their enthusiasm and dedication Old employees [employed prior to Chatsworth] for their perseverance during the many difficult times and commitment to help rebuild the Authority. 2 nd Vice-Chair Millhouse relayed personally how some of these difficult times affected him and thanked those in his life who saw him through and thanked Director Humphrey for their partnership and friendship over the years. At this time, Chair Nelson introduced various office representatives to pay special recognition to 2 nd Vice-Chair Millhouse: Director Leon expressed his appreciation for 2 nd Vice-Chair s guidance and support over the past two years and acknowledged his many contributions to the Authority. On behalf of Eric Garcetti, Mayor, City of Los Angeles, he was presented with a certificate of appreciation. Peter Muller, Deputy State Director for U.S. Senator, Dianne Feinstein read a personalized letter from the Senator thanking him for his years of service and contributions to the Authority and to the residents of Ventura County. A proclamation was in route from Washington, D.C. to Los Angeles and would be delivered shortly. Richard Katz relayed some of his experiences serving on the Board with 2 nd Vice- Chair Millhouse and acknowledged his leadership, dedication, and attention to detail. He stated that 2 nd Vice-Chair Millhouse s involvement with moving forward Positive Train Control (PTC) and the Tier 4 locomotives was instrumental, along with his focus on safety which certainly made a difference to the lives of many. On behalf of Antonio Villaraigosa, former Mayor, City of Los Angeles, he was presented with a letter of appreciation. Director Humphrey expressed his gratitude to have worked alongside 2 nd Vice- Chair Millhouse over the past 11 years. He acknowledged his leadership with key issues such as inward facing cameras and Positive Train Control (PTC), among others. He noted that 2 nd Vice-Chair Millhouse left an example of taking personal responsibility and asking difficult questions in order to make the Authority better. On behalf of Ventura County - its 10 incorporated cities, and the Ventura County Transportation Commission (VCTC), he was presented with a certificate of appreciation for his leadership and mentorship. On behalf of the Authority, Chair Nelson presented 2 nd Vice-Chair Millhouse with the Metrolink globe. He personally thanked him for his many contributions to the Authority. 3

12 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 4 On behalf of the California State Senate and Legislature, he also received a certification of appreciation. A short safety video presentation was then shared with the Board and those in the audience highlighting the importance, leadership, and responsibilities of the Board. Chair Nelson called on members of the Board who wished to share any parting words to 2 nd Vice-Chair Millhouse. Director McCallon thanked 2 nd Vice-Chair Millhouse for his years of service and passion for the Authority and its employees. He stated that 2 nd Vice-Chair Millhouse would be missed and wished him well. Director Wapner stated that although 2 nd Vice-Chair Millhouse was involved in many regional activities, he always focused on Metrolink and gave 100% to the residents of Southern California. He thanked 2 nd Vice-Chair Millhouse for his friendship but more importantly for what Metrolink meant to him and for what he meant to Metrolink. Director Najarian stated that for many years he and 2 nd Vice-Chair Millhouse were the only attorneys on the Board and recounted some of the challenges they faced following the Chatsworth incident. He shared how 2 nd Vice-Chair s Millhouse fought with the former Metrolink operator services contractor, Veolia and the insurance companies to fully fund the interpleader fund needed for the victims and their families. Director Najarian stated that there was a chance that the Authority would not continue operation after Chatsworth and explained that 2 nd Vice-Chair Millhouse was involved in a lot of behind the scenes work that did not receive headlines but was critical in moving the Authority forward. Director Martinez thanked 2 nd Vice-Chair Millhouse for his many years of service on the Board and expressed her appreciation for his willingness to assist new Board members. She mentioned his desire to transfer his knowledge and experience to others as they joined the Board and stated that the Authority was a better place because of him. Director Winterbottom expressed his appreciation for 2 nd Vice-Chair Millhouse and for everything he learned from him over the past two years. He stated that he would be missed. Director Spiegel recounted a situation at her first Board meeting as an alternate where she questioned things and appreciated how 2 nd Vice-Chair Millhouse always encouraged people to ask questions. She considered 2 nd Vice-Chair Millhouse as her mentor and was thankful for all he taught her about the railroad. Director Spiegel stated that some people showed up to meetings but 2 nd Vice-Chair Millhouse took Metrolink home with him and it was obvious that his heart was in it. She stated that he would be missed. Vice-Chair Busch stated that he served on the Board with 2 nd Vice-Chair Millhouse for many years and witnessed when he became the Chair following the Chatsworth incident. He expressed that although it was a difficult role to take on, 2 nd Vice-Chair Millhouse did 4

13 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 5 an excellent job representing the Authority. He added that that 2 nd Vice-Chair Millhouse was the type of person any organization would want to have on their team and stated that it was a pleasure serving with him over the many years. Vice-Chair Busch thanked him for his leadership and wished him well in his future endeavors. Arthur T. Leahy stated that he had worked with 2 nd Vice-Chair Millhouse in a variety of roles over the years and thanked him especially for his many contributions to the Authority. He acknowledged Mary Travis who was in the audience and her many years of service at VCTC working with the Authority. Arthur T. Leahy was sorry to see 2 nd Vice-Chair Millhouse leave the Board, but looked forward to working again with him in the future. 2 nd Vice-Chair closed by thanking Sherita Coffelt, Director, Public Affairs for the safety video that was previously shown. He stated that as the Board changes over time, it was important that new Board members understand the gravity of their responsibility. REGULAR CALENDAR 6. Approval of Consent Calendar ACTION: Upon a motion by 2 nd Vice-Chair Millhouse and seconded by Vice-Chair Busch, the Board approved Consent Calendar Items [Consent calendar items are contained on page 9 of these minutes.] There was no opposition and the motion passed unanimously. 7. Approval of Procurement Process and Evaluation Criteria Request for Proposal No. H Procurement of Fare Collections Systems Lia McNeil-Kakaris, Assistant Director, Contracts and Procurement provided a brief background on this item as detailed in the staff report and requested approval of staff s recommendation. Director Najarian reiterated the request from the Los Angeles County Metropolitan Transportation Authority (Metro) Board delegation that a cash and cashless system option to be included in the Request for Proposal (RFP). Lia McNeil-Kakaris responded that scope would include both cash and cashless system options. Director Speigel concurred with Director Najarian s comments and noted that Riverside County Transportation Commission also wanted both options included in the RFP. Director Martinez asked for clarification regarding the section titled Modern Devices and Features on page 3 of the report where it mentioned contactless payment functionality and asked if this feature was referring to the Metro Transit Access Pass (TAP) program. Andy Ly, Manager, Fare Collection Services responded that it did not refer to the TAP program specifically but rather to the Near Field Communication (NFC) technology, which would include the TAP system. 5

14 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 6 Chair Nelson asked when the procurement was expected to be completed. Lia McNeil- Kakaris responded that the RFP would be issued after the scope was finalized, the proposers would have 30 days to respond and then staff estimated returning to the Board in February 2017 for a recommendation to award. Upon a motion by Director McCallon seconded by Director Winterbottom, the Board approved staff s recommendation. There was no opposition and the motion passed unanimously. ACTION: The Board: 1) Made a finding, by at least two-thirds vote, that the procurement of fare collection systems qualifies as the type of procurement eligible for the competitive negotiation process, authorized pursuant to Public Utilities Code Section and Public Contract Code 20216; 2) Directed the procurement of a fare collection system through a competitive negotiation process, involving the issuance of a request for proposals that is advertised in accordance with law, and distributed widely in order to maximize competition and generate the maximum feasible number of proposals from qualified sources; and 3) Approved the proposed evaluation criteria detailed in Attachment 1 of the staff report, consistent with the Board-adopted Contract Administration and Procurement Policies and Procedures CON-7, Technical and Cost Criteria Weights, specifying a weighting of 70% for technical qualifications and 30% for cost. 8. Contract No. LE Extend and Increase Lease Agreement Amount for Three Leased Locomotives Rail Transportation Service Corporation Lia McNeil-Kakaris, Assistant Director, Contracts and Procurement provided a brief background on this item as detailed in the staff report and requested approval of staff s recommendation. Upon a motion by Director Winterbottom seconded by Vice-Chair Busch, the Board approved staff s recommendation. There was no opposition and the motion passed unanimously. ACTION: The Board authorized the Chief Executive Officer to amend Lease Agreement No. LE with Rail Transportation Service Corporation to: 1) Extend the term by 18 months from January 1, 2017 until June 30, 2018; and 2) Increase the lease amount by $372,519, from $815,900 to $1,188,419. This amount includes an 8% contingency, or $27,594, for unforeseen repairs and oil analysis tests. 6

15 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 7 9. Approval of Evaluation Criteria Request for Proposal No. L Federal Legislative Representation Services Lia McNeil-Kakaris, Assistant Director, Contracts and Procurement provided a brief background on this item as detailed in the staff report and requested approval of staff s recommendation. Upon a motion by Director Spiegel seconded by Director Winterbottom, the Board approved staff s recommendation. There was no opposition and the motion passed unanimously. ACTION: The Board approved the proposed evaluation criteria, detailed in Attachment 1 of the staff report, specifying a weighting of 90% for technical qualifications and 10% for the cost to retain firm(s) to provide Federal Legislative Representation. The proposed evaluation criteria summarized below and detailed in Attachment 1 of the staff report are consistent with the format and guidelines in the Board-adopted Contract Administration and Procurement Policies and Procedures, CON-7, Technical and Cost Criteria and Weights. 10. Contract No. SP Access Control Systems Recommendation to Award Maxim Security Systems, Inc. Lia McNeil-Kakaris, Assistant Director, Contracts and Procurement provided a brief background on this item as detailed in the staff report and requested approval of staff s recommendation. She noted a typographical correction for the record and stated that on page 2 of the report the vendor name should be reflected as MAXIM, not Matrix. Upon a motion by Director McCallon seconded by Director Winterbottom the Board approved staff s recommendation. There was no opposition and the motion passed unanimously. ACTION: The Board authorized the Chief Executive Officer to award Contract No. SP Access Control Systems to the lowest responsive and responsible bidder, Maxim Security Systems, Inc. The contract term will be for three years for a contract funding authorization not-to-exceed $268,083. Award is subject to resolution of any protest timely filed. 11. Rotem Cab Car Repair and BNSF Lease Locomotive Return Update Kimberly Yu, Deputy Chief Operating Officer, (Planning and Project Delivery) provided a brief background on this item as detailed in the staff report. Vice-Chair Busch asked if during the repair process, any other unexpected issues had been identified. Kimberly Yu responded that some findings were identified and staff was working with legal to address them appropriately. 7

16 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 8 Director Spiegel asked if 40 cab cars were used in daily operation. Kimberly Yu affirmed and stated that there were 32 cab cars being repaired and noted that at this point 24 had been completed. She explained that some of the cab cars were in fact exposed and staff have placed the repaired cab cars on the lines with heaviest ridership/most runs during a day. Director Spiegel asked how many cars would be repaired by the end of October since the BNSF lease would not be renewed on November 1. Kimberly Yu responded that 32 cab cars would be repaired by November 1. Chair Nelson urged staff to get this work complete as soon as possible. Arthur T. Leahy stated that the operations team had been working very diligently to get the project completed on time. Chair Nelson thanked staff for their hard work. ACTION: The Board received and filed this report. 12. State and Federal Legislative Update Whitney Englander, Government and Regulatory Affairs Manager provided a brief background on this item as detailed in the staff report. ACTION: The Board received and filed this report. 13. Chief Executive Officer s Report Arthur T. Leahy reported on the following items: Service Interruption Update on OC, IEOC and San Bernardino Lines Last weekend [October 8 and 9] due to several scheduled maintenance and construction projects there was a service break. Bus service was provided and approximately 80% of the weekend ridership used that service. Deferred Maintenance Specific location of track had been identified in urgent need of repairs and reiterated the need for deferred track and structure repairs. The importance of this issue has been shared with the member agency CEOs, Technical Advisory Committee (TAC) members. He noted that staff would be requesting a budget amendment at an upcoming Board meeting to address the need to fund these repairs. It was indicated that if funding was not received, then at some point in 2017 slow orders would be issued. 14. Board Members Comments Director Martinez thanked staff for the double tracking project at the Vincent Grade/Acton station and for coordinating the press event. Director Johnston stated that on October 6 a press event was held to officially rename the Pedley Metrolink Station to the Jurupa Valley / Pedley Metrolink station. He thanked Arthur T. Leahy, Anne Mayer, Executive Director, Riverside County Transportation Commission (RCTC), and others for attending the event. Director Wapner shared a special thank you to Eric Garcetti, Mayor, City of Los Angeles and the Los Angeles City Council as they agreed to officially transfer the Ontario International Airport to the Ontario Airport Authority on November 1. He stated that the 8

17 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page 9 Ontario Airport Authority was planning an event for November 2 at 2:00 p.m. at the Ontario Airport and invited anyone interested to attend. Director Spiegel encouraged everyone to read the articles in the Metrolink Matters newsletter and expressed her appreciation for this month s article on suicides. 15. Chair s Comments Chair Nelson once again wished 2 nd Vice-Chair Millhouse well and stated that his presence would be missed on the Board. CONSENT CALENDER CALENDAR (As Referenced in Item 6) 16. Approval of Meeting Minutes October 14, 2016 ACTION: The Board approved the minutes of the October 14, 2016 Board of Directors Meeting. 17. Review and Allocation of Current Vacant Senior Auditor Position ACTION: The Board approved and directed staff to: 1) Reallocate the position vacancy of Senior Auditor, Salary Grade L to Audit Manager, Salary Grade M; 2) Initiate a recruitment for an Audit Manager to be responsible for the Internal Audit function to effectively streamline the duties and supervision of the current audit staff. 18. Request for Salary Increase for Selected Candidate Program Manager, Fleet ACTION: The Board approved to: 1) Increase the base annual salary for the Program Manager, Fleet by 15% to adequately compensate a current employee for taking on new responsibilities which include technical leadership and oversight for rail vehicle procurement, engineering and equipment overhaul for Tier 4 locomotives. 2) Issue retroactive pay effective September 23, Fiscal Year Comprehensive Annual Financial Report and Single Audit Report Timeline ACTION: The Board received and filed this report. 20. Internal Audit Department Update ACTION: The Board received and filed this report. 9

18 Board of Directors Board Meeting Minutes October 14, 2016 Transmittal Date: October 21, 2016 Page Ticket Vending Machine Availability and Performance ACTION: The Board received and filed this report. 22. ADJOURNMENT There being no further business for consideration by the Board, the meeting was adjourned at 11:10 a.m. Respectfully Submitted, Kari Holman Assistant to the CEO/Board Secretary 10

19 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY TRANSMITTAL DATE: October 21, 2016 MEETING DATE: October 28, 2016 ITEM 6 TO: FROM: SUBJECT: Board of Directors Arthur T. Leahy Adoption of Board and Committee Meeting Dates for Calendar Year 2017 Issue Staff has prepared the Board of Directors and Executive Management and Audit Committee (EMAC) meeting schedule for 2017 in an effort to maintain a regular meeting schedule and avoid schedule conflicts. Recommendation It is recommended that the Board approve and adopt the 2017 Board and EMAC Committee meeting schedule, as detailed in Attachment 1. Alternatives The Board may choose to make changes to the proposed meeting dates or adopt a different meeting schedule. Strategic Goal Alignment This report aligns to the strategic goal to improve communications to customers and stakeholders. The meeting calendar alerts the Board members and members of the public to meetings of the Board and Executive Management and Audit Committee. Background Board meetings are regularly set on the second and fourth Friday of each month, starting at 10:00 a.m., with the exception of the EMAC, which will take place on the fourth Friday of every odd month at 9:00 a.m. However, on months where only one Board meeting is scheduled, the EMAC meeting will be held on that date as shown on Attachment 1. Board and Committee meetings take place at the Los Angeles County Metropolitan Transportation Authority building, located at One Gateway Plaza, 3 rd Floor, and Los Angeles, CA. Occasionally, the time and location of the meetings may change as deemed appropriate for the agenda, and updates will be posted on the Metrolink website at One Gateway Plaza, 12 th Floor, Los Angeles, CA

20 Adoption of Board and Committee Meeting Dates for Calendar Year 2017 Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 Staff has prepared a regular meeting calendar in an effort to better coordinate schedules and decrease conflicts. The 2017 Board and Committee meeting schedule (Attachment 1) details meeting dates for calendar year Staff has taken into consideration holidays and other agencies meeting schedules, and has altered the schedule where necessary to avoid conflicts by holding only one Board meeting on certain months as noted in the attachment. Changes to the 2017 calendar include the following: Good Friday is on April 14. Staff is recommending holding one Board meeting on April 21 for members who wish to participate in that observance. November 10 Board meeting has been moved to November 17 to accommodate the Veteran s Day holiday. A Board workshop has also been scheduled for February 24, 2017, as noted on the attachment, to discuss the FY Budget. Additional details for the workshop will be provided in advance. Should the Chair wish to hold an additional workshop for calendar year 2017, the calendar can be revised accordingly. The Chief Executive Officer will continue to work through the Chair to schedule or cancel meetings as needed. Budget Impact There is no budgetary impact with the Adoption of the 2017 Board and Committee meeting schedule. Prepared by: Kari Holman, Assistant to the CEO/Board Secretary Patricia Torres Bruno Chief Administrative Officer 12

21 METROLINK/SCRRA BOARD & COMMITTEE MEETING CALENDAR 2017 Attachment 1 January S M T W TH F S May S M T W TH F S September S M T W TH F S Executive Management & Audit Committee 9:00 a.m. and Board of Directors Meeting 10:00 a.m. or immediately following Committee meeting February S M T W TH F S June S M T W TH F S October S M T W TH F S March S M T W TH F S July S M T W TH F Board Meeting only No Committees will be held SCRRA Holiday Offices will be closed S November S M T W TH F S April S M T W TH F S August S M T W TH F S December S M T W TH F S Board Workshop FY Budget IMPORTANT DATES AND FEDERAL HOLIDAYS January 1 New Year s Day January 16 Martin Luther King Jr. February 20 Presidents Day March National League of Cities Congressional City Conference May 4 5 SCAG Regional Conference & General Assembly May 29 Memorial Day June APTA Rail Conference July 4 Independence Day September 4 Labor Day September California League of Cities Exposition September 29 Mobility 21 Summit October 8 11 APTA Annual Meeting October 9 Columbus Day November 11 Veterans Day / Observed November 10 November National League of Cities City Summit November 23 Thanksgiving Day December 25 Christmas MEETING LOCATION: Board / Committee meetings are held at Los Angeles County Metropolitan Transportation Authority (METRO) located at: One Gateway Plaza, 3 rd Floor Los Angeles, CA Metrolink Headquarters are located at: One Gateway Plaza, 12 th FL, Los Angeles, CA Please visit the Metrolink website to confirm meeting dates, times and locations at The month of August is Dark No meetings are scheduled to be held. Approved by the Board:

22 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY TRANSMITTAL DATE: October 21, 2016 MEETING DATE: October 28, 2016 ITEM 7 TO: FROM: Board of Directors Arthur T. Leahy SUBJECT: Contract No. RM Insurance Brokerage Services Recommendation to Award Marsh Risk and Insurance Services Issue The Authority requires insurance brokerage and benefits consulting services to assist in assessing the various types and levels of insurance coverage and employee benefits required by the Authority to facilitate the procurement of such coverage. Recommendation It is recommended that the Board authorize the Chief Executive Officer to award Contract No. RM Insurance Brokerage Services to Marsh Risk and Insurance Services (Marsh) for a term of three years with a one two-year option in the amount not-to-exceed $127,000 for the employee benefit consulting services portion for the base period of the Contract as noted in Attachment 1. In addition to the benefits consulting fees identified above, Marsh is entitled to commissions on insurance actually procured by the Authority at the capped percentage rates detailed in Attachment 2. Award is subject to resolution of any protest timely filed. Alternatives The Board may: 1) Modify the amount of the contract funding authorization; or 2) Reject all proposals and direct staff to re-issue the Request for Proposal (RFP). Strategic Goal Alignment This report aligns with the strategic goal to maintain fiscal sustainability by cost effectively obtaining appropriate types and quantities of insurance so as to protect the assets and operations of the Authority and ensure the ongoing financial viability of the Authority in the event of a catastrophic loss. One Gateway Plaza, 12 th Floor, Los Angeles, CA

23 Contract No. RM Insurance Brokerage Services Recommendation to Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 Background The Authority currently contracts for insurance brokerage services under Contract No. RM with Marsh. The current contract will expire on December 31, Under this contract, the services of an insurance brokerage firm are used in assessing the various types and levels of insurance coverage required by the Authority and to appropriately place these requirements with insurance carriers on an annual basis as well as provide employee benefit services. Procurement Approach On November 13, 2015, the Board approved the evaluation criteria for the procurement of Insurance Brokerage Services. The Authority issued a Request for Proposal (RFP) on December 14, The solicitation was posted on the Authority s website, advertised in publications in the five member counties, and notices were sent directly to firms registered on the Authority s website. Twenty-five firms downloaded the solicitation. Four firms attended the pre-proposal conference held on February 18, On July 22, 2016, three proposals were received from Alliant Insurance Services, Inc. (Alliant), Aon Risk Insurance Services West, Inc. (Aon) and Marsh Risk and Insurance Services (Marsh). Evaluations were conducted in accordance with the Board-adopted Contract Administration and Procurement Policies and Procedures CON-13, Proposal Evaluation. The evaluation team consisted of a staff member from the Risk Management department, Human Resources department as well as an outside evaluator from Los Angeles County Metropolitan Transportation Authority (Metro). Technical proposals were reviewed and scored. After the technical proposal review, Alliant, Aon and Marsh exceeded the minimum technical score of 64 points (80%) and proceeded to the evaluation of the cost proposal. The results of the combined technical and cost scoring are shown below: Firm Marsh Risk and Insurance Services Alliant Insurance Services, Inc. Aon Risk Insurance Services West, Inc. Technical Cost Total Score Score Marsh was determined to be the highest scored responsive and responsible proposer as they demonstrated strong technical qualifications and have provided satisfactory insurance brokerage services for the Authority. In addition, references indicated that Marsh has performed satisfactorily on similar services. The capped commission levels committed to in 15

24 Contract No. RM Insurance Brokerage Services Recommendation to Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 3 Marsh s proposal will save the Authority significant commissions on an annual basis. Marsh s proposal offered the best value and is most advantageous to the Authority and is recommended for award. In accordance with CON-5, Cost and Price Analysis, staff conducted an analysis of Marsh s cost proposal and determined it to be fair and reasonable based on adequate competition. Disadvantaged Business Enterprise (DBE)/Small Business Enterprise (SBE) Requirements The DBE/SBE program is not applicable because this project is not federally funded. Therefore, it is recommended the Board authorize the Chief Executive Officer to award Contract No. RM Insurance Brokerage Services to Marsh Risk and Insurance Services in the amount not-to-exceed $127,000 for the employee benefit consulting services portion over the three year base period of the Contract and for the commission percentages detailed in Attachment 2. Budget Impact Funding for Insurance Brokerage Services is included in the FY budget. Funding for subsequent years will be requested in future budgets. Prepared by: William E. Garrett, Senior Counsel, Risk Manager Manchi Yi, Senior Contract and Compliance Administrator Lia McNeil-Kakaris, Assistant Director, Contracts and Procurement Elissa K. Konove Deputy Chief Executive Officer 16

25 Contract No. RM Insurance Brokerage Services Recommendation to Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 4 ATTACHMENT 1 INSURANCE BROKERAGE SERVICES EMPLOYEE BENEFIT CONSULTING SERVICES Propsed Fee Consultant Services Fee Year 1 $42,000 Consultant Services Fee Year 2 $42,000 Consultant Services Fee Year 3 $43,000 TOTAL FOR YEAR 1 3 $127,000 Consultant Services Fee Option Year 1 $43,000 Consultant Services Fee Option Year 2 $44,000 17

26 Contract No. RM Insurance Brokerage Services Recommendation to Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 5 ATTACHMENT 2 INSURANCE BROKERAGE SERVICES INSURANCE PLACEMENT FEE Percentage Estimated Premium Estimated. Commission Year 1 Commission Cap for Operating Liability 3.5 x 8.5 mil $ 297,500 Commission Cap for Property 3.75 x 2.6 mil $ 97,500 Commission Cap for Auto 3.75 x 300,000 $ 11,250 Commission Cap for Workers Comp 3.75 x 750,000 $ 28,125 Commission Cap for Crime, E&O, Security 3.75 x 84,000 $ 3,150 Year 2 Commission Cap for Operating Liability 3.5 x 8.5 mil $ 297,500 Commission Cap for Property 3.75 x 2.6 mil $ 97,500 Commission Cap for Auto 3.75 x 300,000 $ 11,250 Commission Cap for Workers Comp 3.75 x 750,000 $ 28,125 Commission Cap for Crime, E&O, Security 3.75 x 84,000 $ 3,150 Year 3 Commission Cap for Operating Liability 3.5 x 8.5 mil $ 297,500 Commission Cap for Property 4 x 2.6 mil $ 104,000 Commission Cap for Auto 4 x 300,000 $ 12,000 Commission Cap for Workers Comp 4 x 750,000 $ 30,000 Commission Cap for Crime, E&O, Security 4 x 84,000 $ 3,360 Option (Year 1) Commission Cap for Operating Liability 3.5 x 8.5 mil $ 297,500 Commission Cap for Property 4 x 2.6 mil $ 104,000 Commission Cap for Auto 4 x 300,000 $ 12,000 Commission Cap for Workers Comp 4 x 750,000 $ 30,000 Commission Cap for Crime, E&O, Security 4 x 84,000 $ 3,360 Option (Year 2) Commission Cap for Operating Liability 3.5 x 8.5 mil $ 297,500 Commission Cap for Property 4.25 x 2.6 mil $ 110,500 Commission Cap for Auto 4.25 x 300,000 $ 12,750 Commission Cap for Workers Comp 4.25 x 750,000 $ 31,875 Commission Cap for Crime, E&O, Security 4.25 x 84,000 $ 3,570 18

27 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY TRANSMITTAL DATE: October 21, 2016 MEETING DATE: October 28, 2016 ITEM 8 TO: FROM: SUBJECT: Board of Directors Arthur T. Leahy Follow-up Response Metrolink Transportation Guarantee Policy Motion Issue At its July 22, 2016 meeting, staff provided a report in response to a motion introduced at the February 26, 2016 Board meeting. The Board directed staff to return with additional information regarding enhancing our coordination with law enforcement, coroner, bus support and communications to our customers. The Board also requested staff to propose revisions to the Quality Service Pledge (QSP). Recommendation It is recommended that the Board: 1) Approve the continuation of the Incident Management Response Improvement Plan; 2) Approve revisions to the Authority s QSP; 3) Direct staff to make administrative changes to the Fare Policies & Procedures reflecting the revisions to the QSP approved by the Board. Strategic Goal Alignment This report aligns with the strategic goal to retain and grow ridership, as providing means to complete trips when service is interrupted is critical to retaining ridership. Background On February 26, 2016, the Board approved a motion by Directors Antonovich, Allen, and Wapner directing the Authority to develop a policy for guaranteed transportation in the event of a train cancellation or substantial delay, to ensure customers reached their destination station within a reasonable period of time. On April 8, 2016, staff provided a presentation in response to the motion. Following the presentation, the Board requested staff provide additional information regarding incident delays and response times from the coroner and Sheriff, as well as bus bridge availability. One Gateway Plaza, 12 th Floor, Los Angeles, CA

28 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 On July 22, 2016 staff delivered another presentation in response to the motion. Following that presentation, the Board requested staff provide a report that outlined enhanced communications with non-municipal operators, as well as enhancements to the QSP. The current QSP has been included as Attachment A. Attachment B1 is a redline version, and Attachment B2 is a clean version showing the proposed changes made to the QSP. The QSP is part of the Fare Policies and Procedures also adopted by the Board. Staff will detail the revisions later in the report. Service Disruptions Challenges When service is disrupted, it is the Authority s first priority to get passengers to their destination station safely, and as close to the published timetable as possible. As disruptions arise, staff assesses the situation and determines the safest and quickest recovery plan to minimize impact to its passengers. Service disruptions may result in a combination of solutions, as there typically is a need for specialized response for the train directly involved in the incident versus the cascade effect on other trains throughout the system. The causes of service delays are frequently out of the control of Metrolink. Moreover, the remedial response times are dependent upon the actions of others such as the providers of bus bridges, the freight railroads, the response by the Los Angeles Sheriff s Department (LASD), the Coroner, other police agencies, and acts of nature. To a large degree, improving response time is dependent on other agencies prioritizing a rapid response. Nevertheless, this is the most important and effective remedy for delayed passengers. As reference, Attachment C provides a chart listing the average length of delays by type for the period of March through June The Authority is working with other agencies on this issue and will be closely coordinating with the Board and its member agencies. Incident Management Response Improvement Plan Given that service delays are inevitable and are frequently beyond the direct control of the Authority, staff s focus will be in reducing passenger impacts, improving service reliability and reducing the time needed to get passengers to their destination station. Staff will increase their efforts to work with and better coordinate with those agencies which have the lead in restoring service and in providing alternative transportation to our customers. Staff will be undertaking such efforts in the following ways: Bus Bridges While some agencies are very helpful and frequently help get passengers moving, others are less so. Staff will continue to pursue outreach and coordination with all bus providers to help create a more consistent? and effective recovery response. 20

29 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 3 Oftentimes, some bus agencies may think that Metrolink customers are not their customers. A more thoughtful and effective approach is to recognize that the county transportation commissions fund both the Authority and bus agencies in their county, and recognize the complex public transportation system which is composed of buses, light rail lines, heavy rail lines, commuter rail, and other services. It should be seen that a quick and effective response is in the interest of the passengers, the bus systems, and the county funding agencies. Responsiveness of Bus Companies During the 15-month period of July 2015 through September 2016, there were a total of 147 incidents necessitating unplanned bus bridge support. There were a total of 510 calls for support. To view the response statistics from the local bus companies. [Refer to Attachment D]. 106 requests (21%) saw arrival to passengers in an hour or less; 81 requests (16%) saw arrival to passengers more than an hour after initial call; and 312 requests (62%) declined. Attachment D notes the level of responsiveness from bus companies. Staff is initiating outreach out to these bus providers to strengthen relationships and work together to achieve faster responses when bus bridges are needed. Staff will also continue to work closely with members of the Board, elected officials, county transportation commissions, and bus providers to achieve this objective. Staff will provide progress reports to the Board. Law Enforcement Response Time Law enforcement is needed when an accident occurs and a location needs to be secured until an investigation is completed. Staff has begun to meet with the various law enforcement entities to try to make prompt response a higher priority and to develop strategies for permitting trains to move past a controlled location without disturbing or disrupting an investigation underway at that location. Staff is working on amending practices to help reduce response times and time to clear a scene of an incident. There are more than 60 law enforcement agencies that respond to issues concerning train operations of which staff has met with 17 of these agencies since July 2016: Fontana PD Fullerton PD Covina PD Glendale PD Riverside PD Riverside Sheriff-Perris LASD-San Dimas LASD-Santa Clarita LASD-Palmdale Simi Valley PD LAPD San Bernardino Sheriff Riverside PD Orange PD La Verne PD Claremont PD 21

30 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 4 All of the agencies visited have increased their knowledge and understanding of the Metrolink operations. Furthermore, these agencies are now better equipped to respond and to investigate incidents when Metrolink trains are involved. From July 2015 to July 2016 there were 26 train strike incidents involving a Metrolink train within the five county service area with an average response time of three hours. Attachment E provides a chart reflecting the average response times by county. Staff will continue to work with the Sheriff and the local law enforcement to ensure timely response times and for improving on-scene processes so that trains (and their riders) can be released as soon as possible. Law Enforcement Roll Call Training In an effort to reduce service recovery time as it relates to law enforcement response, Metrolink has developed the Law Enforcement Roll Call Training Program. This program is a 30-minute training class centered on reducing the release times of Metrolink trains involved in trespasser strikes and highway-rail grade crossing collisions and enhance and improve police investigations of trespasser strikes and highway-rail grade crossing collisions by increasing civil authorities level of knowledge and familiarity of Metrolink operations and onscene resources. Training has been provided to 172 officers from the following law enforcement agencies: San Bernardino County Sheriff s Department (Rancho Cucamonga) Riverside County Sheriff s Department (Perris Substation) Covina Police Department Orange Police Department La Verne Police Department The Compliance department will continue their outreach with this training. Additionally, Los Angeles Sheriff s Department (LASD) will provide this training to LASD personnel at their various substations. Post Incident Debriefings The post incident law enforcement response debriefings will occur with the handling law enforcement agency and LASD Metrolink Bureau following an incident. The debriefing will be facilitated by the Metrolink Security Manager. These debriefings will help strengthen relationships while identifying areas of improvements. Coroner Response Time Staff has begun to contact appropriate agencies to discuss how accident locations might be more quickly cleared or partially cleared. It is essential to prompt service restoration that is very timely and high priority be given to this task by various coroner offices. 22

31 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 5 There are five counties in the Metrolink service area, each with its own coroner responsible for responding to fatalities within their county. Response time varies depending on traffic conditions, county size, location of fatality in relation to coroner, and if the coroner is active on another case. Coroner response times vary county to county; Los Angeles has the longest response time. Below in more detail are the outlined efforts underway to address response times from the county partners. Average response time is as follows: County Number of Incidents Average Time to Arrive on Scene Los Angeles 13 1 hour and 30 minutes Orange 6 30 minutes Riverside 1 55 minutes San Bernardino 4 1 hour and 15 minutes Ventura 2 33 minutes In an effort to reduce coroner response time, the Metrolink Security Manager and Metrolink Sheriff Bureau Captain met with the Los Angeles County Coroner Chief Investigator, Brian Elias, to discuss the coroner s response time and opportunities to improve. As a result of that meeting, Mr. Elias assured the Authority that his staff has been instructed to immediately dispatch an investigator upon receiving notification of a confirmed fatality from Fire or Law Enforcement personnel. Additionally, both Los Angeles and San Bernardino County Coroner offices have confirmed participation in the Metrolink Roll Call training. Further conversations with other county coroners are pending. Staff has scheduled a meeting with Riverside County Sheriff s Department later this month. Third Party Ride Share Partners The Authority is making an effort to acknowledge the demand and use of third party ride share companies by its riders in the following manner: o Revising the policy to identify these as eligible reimbursements o Continue to explore the role of third party ride share services during service disruptions Communication to Passengers During service delays, passenger communication is essential. The Authority s goal is to ensure a higher level of reliability and communication to its customers. Metrolink strives to provide real-time communications related to service. The Communications Desk in the Metrolink Dispatch and Operations Center (DOC) posts notices via: Social media, Website [ s to customer databases 23

32 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 6 Conductor announcements Station message boards Verbal messages at Metrolink stations where available Follow-up training for dispatchers, engineers, conductors, and Customer Engagement Representatives (CERS) is being scheduled. Quality Service Pledge Compensation Under Metrolink s Quality Service Pledge (QSP), there are conditions under which passengers will be compensated with compensatory tickets when they experience train delays of an hour or more. During FY , the Authority received a total of 1,422 requests for compensation due to delays. Of those requests, 700 were approved and a total of 2,238 trips were issued. With one trip valued at $24.50, the total value compensated was $54,832. In addition, there were reimbursements issued to two passengers for taxi fare which totaled $ reimbursement to passengers. Proposed Revisions to the QSP In addition to focusing on the causes of delays and extended service recovery, staff recommends changes to the QSP to bring greater clarity to the policy that needs to be updated to reflect some of the advancements Metrolink has made. In an effort to improve service for Metrolink s riders, staff recommends the following revisions to the QSP: 1) Enhanced language and layout for Metrolink Train Hold Policy a. Simplified language and layout b. Added language regarding hold time for Metrolink-to-Metrolink connections c. Added language for Amtrak-to-Metrolink connections d. Revised language for Transit Operator-to-Metrolink connections to include all transit operators rather than separate out Metro light rail connections from the all operator buses e. Removed reference to ticket validators f. Added language referencing the mobile application 2) Enhanced language for Metrolink Ride Promise a. Removed from Definitions and created its own section b. Added language regarding the fluidity of a disruption and the types of alternate transportation solutions Metrolink may utilize 3) Enhanced language and layout for Metrolink Rider Compensation Policy a. Adjusted On-Time Performance threshold from 80% to 85% for Chronic Delays b. Added notation for compensation under chronic delay conditions apply to monthly pass holders only c. Referenced applicable exclusions for Extensive Delay One Time Incident d. Revised compensation for monthly pass holders from two 2-trip tickets to four promo ticket vouchers 24

33 Follow-up Response Metrolink Transportation Guarantee Policy Motion Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 7 e. Updated ticket types for those other than monthly pass holders f. Revised compensation for non-monthly pass holders from a replacement ticket to two promo ticket vouchers; one trip for the disrupted trip and a second trip as a goodwill customer service gesture in an effort to retain and grow ridership. g. Adjusted compensation request deadline from 90 days to 30 days h. Moved request information from end of document to this section 4) Revised Exclusions a. Applicable to Compensation only b. Additional exclusions included: i. Freight Delays or Interference ii. Strikes, Vehicle or Person iii. Natural Disasters iv. Crew Changes 5) Revised language for Sole Authority 6) Enhanced Definitions to include definitions previously included in various areas of the document. Staff continues to pursue partnership opportunities with additional private operators that offer a robust variety of transportation options varying from shuttle vans to larger motor coaches, as well as to enhance the Memorandums of Understanding (MOUs) with existing partners in an effort to provide more alternatives and faster response to passengers. Budget Impact There is no budgetary impact as a result of this report. Prepared By: Rachel Chaires, Manager, Customer Engagement Rodney Harris, Security Manager Rod Bailey, Deputy Chief Operating Officer (Dispatch and Operator Services) Patricia Torres Bruno Chief of External Affairs Gary Lettengarver Chief Operating Officer 25

34 ATTACHMENT A QUALITY SERVICE PLEDGE Metrolink is pleased to offer this Quality Service Pledge. As Southern California s premier regional rail system, we do everything in our power to provide high-quality, dependable, on-time service. This commitment to excellence is a promise our riders have the right to expect. Metrolink Train "Hold" Policy Metrolink-Train-to-Metrolink-Train Connections Criteria: When the time between scheduled Metrolink-train-to-Metrolink-train connections is ten (10) minutes. a) Scheduled connecting Metrolink trains are held up to ten (10) minutes. After ten minutes, Metrolink Ride Promise (see Definitions) is in effect. b) At Union Station, the last departing Metrolink train of the evening of a line can be held up to ten (10) minutes beyond its scheduled departure time. After ten minutes, Metrolink Ride Promise (see Definitions) is in effect. Red Line/Purple Line/Gold Line to Metrolink a) Metrolink trains are not held for Metro Red, Purple, or Gold Line delays or disruptions. b) At Union Station, the last departing Metrolink train of the evening of a line can be held ten (10) minutes beyond its scheduled departure time. Other Transit Operator Connections to Metrolink a) Metrolink trains are not held for late arriving buses, shuttles, etc. b) At Union Station, the last departing Metrolink train of the evening of a line can be held ten (10) minutes beyond its scheduled departure time. TVM or Validator Failure Metrolink trains are not held. Passengers are instructed to purchase or validate tickets at their destination station. Authorization to Hold a Train SCRRA Operations Personnel have the authority to "hold" based on SCRRA Operations Procedures. 26

35 METROLINK RIDER COMPENSATION POLICY I. Chronic Delays - Monthly Pass Holders receive the following: When average on-time performance of a line falls below 80% for a calendar month, Metrolink will sell a line-restricted (no right to use on more than one line) monthly pass at a discount of 25% valid in a subsequent month after the average monthly on-time performance was below 80%. If monthly passes on the affected line can normally be used on another line, full price passes retaining that benefit will also be sold. A train is defined as on-time if it arrives at its final destination within 5 minutes of its scheduled arrival time. II. Extensive Delay - One-Time Incident An extensive delay is a delay to riders exceeding one hour from the published train schedule. Monthly Pass Holder Upon request, with proof of pass ownership, a monthly pass holder is eligible to receive two universal 2-trip tickets with a one-year expiration date from the date of the incident. One-Way, Round-Trip Ticket Holder One-Way and Round-Trip ticket holders receive a replacement ticket no less than the value of the trip that was extensively delayed. Ticket holders must submit the original ticket(s) to be eligible for a replacement ticket. III. Exclusions Train delays caused by: Acts of Nature. Third party activity such as police and fire authorities or government agencies. Alternative transportation providers.* Temporary operating schedules. (*see definitions) IV. Sole Authority Metrolink has sole authority to grant an exception to the Compensation Policy and reserves the right to deny a claim for compensation that does not meet the criteria herein. Request for compensation under the Quality Service Pledge must be postmarked or received via fax within ninety (90) days of the date of the incident. 27

36 DEFINITIONS Scheduled Connection: Ten minutes between a Metrolink trains published arrival time and the connecting Metrolink train s published departure time at the same station. Ride Promise: If a passenger misses the scheduled connecting Metrolink train due to Metrolink s fault, Metrolink will make every attempt to secure alternative transportation for the rider to his/her destination station. If Metrolink cannot secure alternative transportation within sixty (60) minutes of the missed Metrolink train s scheduled departure time, passengers can be reimbursed for their costs for a rental vehicle or taxi, not to exceed $50.00 per passenger. Reimbursement is based on the passengers submission of their original dated receipt from the transit provider (taxi driver, car rental company, etc.). Alternative Transportation: Transportation that replaces regular Metrolink train service. This may include, but it is not limited to another Metrolink train, an Amtrak train, bus, van, taxi or other charter operator, and is at Metrolink s discretion. Valid Metrolink tickets will be accepted on alternative transportation, including trains on other Metrolink lines. Exclusions: Train delays caused by: Acts of Nature 3rd party activity such as police and fire authorities or government agencies Alternative transportation providers Temporary operating schedules Temporary Operating Schedules: When Metrolink s published train schedule is modified to allow planned construction work or Special Event Train service. Extensive Delay: Delay to riders exceeding one hour from the published train schedule. Metrolink Quality Service Pledge One Gateway Plaza, 12 th Floor Los Angeles, CA Fax (213)

37 ATTACHMENT B1 QUALITY SERVICE PLEDGE Metrolink is pleased to offer thisthis is Metrolink s Quality Service Pledge. As Southern California s premier regional rail system, we do everything in our power to provide high-quality, dependable, ontime service. This commitment to excellence is a promise our riders have the right to expect. There are times that Metrolink service may be disrupted. This pledge outlines Metrolink s service and compensation policies, as well as what customers can expect should an unforeseen disruption arise. METROLINK TRAIN "HOLD" POLICY Metrolink-Train-to-Metrolink-Train Connections Criteria: Scheduled connecting Metrolink trains are held up to ten (10) minutes. At Union Station, a line s last departing Metrolink train of the evening can be held up to ten (10) minutes beyond its scheduled departure time. After ten minutes, Metrolink Ride Promise is in effect. o The last train of the evening may be held longer at the discretion of SCRRA Operations Personnel. When the time between scheduled Metrolink-train-to-Metrolink-train connections is ten (10) minutes. a) Scheduled connecting Metrolink trains are held up to ten (10) minutes. After ten minutes, Metrolink Ride Promise (see Definitions) is in effect. b) At Union Station, the last departing Metrolink train of the evening of a line can be held up to ten (10) minutes beyond its scheduled departure time. After ten minutes, Metrolink Ride Promise (see Definitions) is in effect. Red Line/Purple Line/Gold Line to Metrolink a) Metrolink trains are not held for Metro Red, Purple, or Gold Line delays or disruptions. b) At Union Station, the last departing Metrolink train of the evening of a line can be held ten (10) minutes beyond its scheduled departure time. Amtrak to Metrolink Connections Metrolink trains are not held for late arriving Amtrak trains. At Union Station, a line s last departing Metrolink train of the evening can be held up to ten (10 ) minutes beyond its scheduled departure time, if Amtrak notifies Metrolink s Operations Center in advance of the Metrolink departure. 29

38 Other Transit Operator to Metrolink Connections to Metrolink Metrolink trains are not held for late arriving buses, shuttles, light rail, etc. At Union Station, a line s last departing Metrolink train of the evening can be held up to ten (10) minutes beyond its scheduled departure time, if the operator notifies Metrolink s Operations Center in advance of the Metrolink departure. a) Metrolink trains are not held for late arriving buses, shuttles, etc. b) At Union Station, the last departing Metrolink train of the evening of a line can be held ten (10) minutes beyond its scheduled departure time. TVM or Validator Failure Metrolink trains are not held for ticket machine malfunctions. At the conductor s discretion, Ppassengers are may be instructed to purchase or validate tickets at their destination station. Alternatively, passengers can use the Metrolink mobile application to purchase fare prior to boarding. Authorization to Hold a Train SCRRA Operations Personnel have the authority to "hold" based on SCRRA Operations Procedures. METROLINK RIDE PROMISE If a passenger misses the scheduled connecting Metrolink train due to Metrolink an operational issue s fault, Metrolink will make every attempt to secure alternative transportation for the rider to his/her destination station. If Metrolink cannot secure alternative transportation within sixty (60) minutes of the missed Metrolink train s scheduled departure time, passengers can be reimbursed for their costs for a rental vehicle or a taxialternative transportation, not to exceed $50.00 per passenger. Reimbursement is based on the passengers submission of their original dated receipt from the transit provider (taxi driver,, or third party ride share company such as Uber or Lyft,. car rental company, etc.). Exclusions Apply. Causes and length of disruptions vary. When a disruption occurs, Metrolink immediately assesses the situation and takes steps towards recovering service as close to the published timetable as possible. There are various steps required to clear a scene, including assessment by first responders, including Metrolink personnel, law enforcement, and/or fire, securing alternate transportation, coroner response (if applicable), cleanup crew response (if applicable), and/or coordination with freight 30

39 dispatching (if applicable). If rescue service is needed, staff will make every attempt to secure alternate transportation arriving within an hour or less of the train s scheduled departure time. Alternative transportation solutions such as replacement train service (Metrolink or Amtrak), bus bridge service (private motorcoach and/or public transit operators), and taxi, Uber, or Lyft are all considered. METROLINK RIDER COMPENSATION POLICY I. Chronic Delays - Monthly Pass Holders receive the following: Applies to monthly pass holders only. When average on-time performance of a line falls below 8085% for a calendar month, Metrolink will sell offer a line-restricted (no right to use on more than one line) monthly pass at a discount of 25% valid in a subsequent month after the average monthly on-time performance was below 8085%. If monthly passes on the affected line can normally be used on another line, full price passes retaining that benefit will also be soldavailable. A train is defined as on-time if it arrives at its final destination within 5 five minutes of its scheduled arrival time. II. Extensive Delay - One-Time Incident An extensive delay is a delay to riders exceeding one hour from the published train schedule. Passengers who experience a one-time, extensive delay may be eligible for compensation tickets. Exclusions apply. Monthly Pass Holder Upon request, with proof of pass ownership, a monthly pass holder is eligible to receive two universal two2-trip tickets four one-way promo ticket vouchers with a one-year expiration date from the date of the incident. Monthly pass holders must submit proof of their valid Metrolink pass. One-Way, Round-Trip, 7-Day, and Weekend Day Ticket Holder Upon request, One-Way and Round-Trip ticket holdersa ticket holder is eligible to receive two oneway promo ticket voucherstwo with a one-year expiration date from the date of the incident. a 31

40 replacement ticket no less than the value of the trip that was extensively delayed. Ticket holders must submit the original ticket(s) to be eligible for a replacement ticket. Request for compensation under the Quality Service Pledge must be received within sixty (60) days of the date of the incident. Visit to submit a request online, or call (800) 371-LINK (5465) for more information. III. Exclusions for Compensation Train delays caused by: Freight delays or interference Strikes, vehicle or person Natural disasters or Aacts of Nnature Crew changes. Third party activity such as police and, fire, authorities or other government agencies. Alternative transportation providers.* Temporary operating schedules. (*see definitions) IV. Sole Authority Metrolink has sole authority to grant an exception to the Compensation Policy and reserves the right to deny a claim for compensation that does not meet the criteria herein.. Request for compensation under the Quality Service Pledge must be postmarked or received via fax within ninety (90) days of the date of the incident. DEFINITIONS Alternative Transportation Transportation that replaces regular Metrolink train service. This may include, but it is not limited to another Metrolink train, an Amtrak train, bus bridge, van, taxi, Uber or Lyft, or other charter operator, and is at Metrolink s discretion. Valid Metrolink tickets will be accepted on alternative transportation, including trains on other Metrolink lines. 32

41 Extensive Delay Delay to riders exceeding one hour from the published train schedule. On-Time Service Train arrives at its final destination within five (5) minutes of the published arrival time. Scheduled Connections Ten (10) minutes between a Metrolink train s published arrival time and the connecting Metrolink train s published departure time at the same station. Self-Service Transportation Taxi, shuttle, TCNCs/Transportation Network Companies (i.e. Uber, Lyft) Temporary Operating Schedules When Metrolink s published train schedule is modified to allow planned construction work or Special Event Train service. Scheduled Connection: Ten minutes between a Metrolink trains published arrival time and the connecting Metrolink train s published departure time at the same station. Ride Promise: If a passenger misses the scheduled connecting Metrolink train due to Metrolink s fault, Metrolink will make every attempt to secure alternative transportation for the rider to his/her destination station. If Metrolink cannot secure alternative transportation within sixty (60) minutes of the missed Metrolink train s scheduled departure time, passengers can be reimbursed for their costs for a rental vehicle or taxi, not to exceed $50.00 per passenger. Reimbursement is based on the passengers submission of their original dated receipt from the transit provider (taxi driver, car rental company, etc.). Alternative Transportation: Transportation that replaces regular Metrolink train service. This may include, but it is not limited to another Metrolink train, an Amtrak train, bus, van, taxi or other charter operator, and is at Metrolink s discretion. Valid Metrolink tickets will be accepted on alternative transportation, including trains on other Metrolink lines. 33

42 Exclusions: Train delays caused by: Acts of Nature 3rd party activity such as police and fire authorities or government agencies Alternative transportation providers Temporary operating schedules Temporary Operating Schedules: When Metrolink s published train schedule is modified to allow planned construction work or Special Event Train service. Extensive Delay: Delay to riders exceeding one hour from the published train schedule. Metrolink Quality Service Pledge One Gateway Plaza, 12 th Floor Los Angeles, CA Fax (213)

43 ATTACHMENT B2 QUALITY SERVICE PLEDGE This is Metrolink s Quality Service Pledge. As Southern California s premier regional rail system, we do everything in our power to provide high-quality, dependable, on-time service. This commitment to excellence is a promise our riders have the right to expect. There are times that Metrolink service may be disrupted. This pledge outlines Metrolink s service and compensation policies, as well as what customers can expect should an unforeseen disruption arise. METROLINK TRAIN HOLD POLICY Metrolink-to-Metrolink Connections Scheduled connecting Metrolink trains are held up to 10 minutes. At Union Station, a line s last departing Metrolink train of the evening can be held up to 10 minutes beyond its scheduled departure time. After ten minutes, Metrolink Ride Promise is in effect. o The last train of the evening may be held longer at the discretion of SCRRA Operations Personnel. Amtrak to Metrolink Connections Metrolink trains are not held for late arriving Amtrak trains. At Union Station, a line s last departing Metrolink train of the evening can be held up to 10 minutes beyond its scheduled departure time, if Amtrak notifies Metrolink s Operations Center in advance of the Metrolink departure. Transit Operator to Metrolink Connections Metrolink trains are not held for late arriving buses, shuttles, light rail, etc. At Union Station, a line s last departing Metrolink train of the evening can be held up to 10 minutes beyond its scheduled departure time, if the operator notifies Metrolink s Operations Center in advance of the Metrolink departure. TVM Failure Metrolink trains are not held for ticket machine malfunctions. At the conductor s discretion, passengers may be instructed to purchase tickets at their destination station. Alternatively, passengers can use the Metrolink mobile application to purchase fare prior to boarding. 35

44 Quality Service Pledge Page 2 Authorization to Hold a Train SCRRA Operations Personnel have the authority to "hold" based on SCRRA Operations Procedures. METROLINK RIDE PROMISE If a passenger misses the scheduled Metrolink train due to an operational issue, Metrolink will make every attempt to secure alternative transportation for the rider to his/her destination station. If Metrolink cannot secure alternative transportation within 60 minutes of the missed Metrolink train s scheduled departure time, passengers can be reimbursed for their costs for alternative transportation, not to exceed $50.00 per passenger. Reimbursement is based on the passengers submission of their original dated receipt from the transit provider (taxi, third party ride share company such as Uber or Lyft, etc.). Exclusions Apply. Causes and length of disruptions vary. When a disruption occurs, Metrolink immediately assesses the situation and takes steps towards recovering service as close to the published timetable as possible. There are various steps required to clear a scene, including assessment by first responders, including Metrolink personnel, law enforcement, and/or fire, securing alternate transportation, coroner response (if applicable), cleanup crew response (if applicable), and/or coordination with freight dispatching (if applicable). If rescue service is needed, staff will make every attempt to secure alternate transportation arriving within an hour or less of the train s scheduled departure time. Alternative transportation solutions such as replacement train service (Metrolink or Amtrak), bus bridge service (private motorcoach and/or public transit operators), and taxi, Uber, or Lyft are all considered. Chronic Delays Applies to monthly pass holders only. METROLINK RIDER COMPENSATION POLICY When average on-time performance of a line falls below 85% for a calendar month, Metrolink will offer a line-restricted monthly pass at a discount of 25% valid in a subsequent month after the average monthly on-time performance was below 85%. If monthly passes on the affected line can normally be used on another line, full price passes retaining that benefit will also be available. A train is defined as on-time if it arrives at its final destination within five minutes of its scheduled arrival time. Extensive Delay - One-Time Incident Passengers who experience a one-time, extensive delay may be eligible for compensation tickets. Exclusions apply. 36

45 Quality Service Pledge Page 3 Monthly Pass Holder Upon request, a monthly pass holder is eligible to receive four one-way promo ticket vouchers with a one-year expiration date from the date of the incident. Monthly pass holders must submit proof of their valid Metrolink pass. One-Way, Round-Trip, 7-Day, and Weekend Day Ticket Holder Upon request, a ticket holder is eligible to receive two one-way promo ticket vouchers with a oneyear expiration date from the date of the incident. Ticket holders must submit the original ticket(s) to be eligible for a replacement ticket. Request for compensation under the Quality Service Pledge must be received within 60 days of the date of the incident. Visit to submit a request online, or call (800) 371-LINK (5465) for more information. Exclusions for Compensation Train delays caused by: Freight delays or interference Strikes, vehicle or person Natural disasters or acts of nature Crew changes Third party activity such as police, fire, or other government agencies Alternative transportation providers Temporary operating schedules Sole Authority Metrolink has sole authority to grant an exception to the Compensation Policy. DEFINITIONS Alternative Transportation Transportation that replaces regular Metrolink train service. This may include, but it is not limited to another Metrolink train, an Amtrak train, bus bridge, van, taxi, Uber or Lyft, or other charter operator, and is at Metrolink s discretion. Valid Metrolink tickets will be accepted on alternative transportation, including trains on other Metrolink lines. Extensive Delay Delay to riders exceeding one hour from the published train schedule. 37

46 Quality Service Pledge Page 4 On-Time Service Train arrives at its final destination within five minutes of the published arrival time. Scheduled Connections Ten minutes between a Metrolink train s published arrival time and the connecting Metrolink train s published departure time at the same station. Self-Service Transportation Taxi, shuttle, TNCs/Transportation Network Companies (i.e. Uber, Lyft) Temporary Operating Schedules When Metrolink s published train schedule is modified to allow planned construction work or Special Event Train service. 38

47 ATTACHMENT C FY th Quarter Delays by Type The chart below lists the average minutes of delays per delay type for the 4 th quarter of FY Delay Type BNSF Computer Aided Dispatch (CAD) Crossings Inner-City Amtrak Mechanical Operations Positive Train Control (PTC) Average Minutes by Delay Type 26 min 14 min 13 min 18 min 36 min 18 min 12 min Overview BNSF average 26 min for the 4 th Qtr. This was mainly due to Freight traffic and track project. This effected the Orange County trains as well as the IEOC and 91 line service. CAD related delays are minimum. Averaging under 15 min. This is the electronic system used by the Metrolink Train Dispatchers to operate trains across Metrolink property. These delays are attributed to crossing malfunctions. These delays are related to Amtrak issues, e.g. following late Amtrak trains on the BNSF, Mechanical issues and additional dwell times at stations when large groups are boarding to name a few Associated with Mechanical issues that occur with our equipment. Head-end Power (HEP) problems, Fuel pumps etc. Generally these are Dispatching issues. Train meets, incorrect paperwork and congestion at LAUS. Relating to the PTC system. Can be Radio or onboard issues and software updates. 39

48 ATTACHMENT D Bus Bridge Partner Response July 2015 September 2016 Public Transit Agencies Private Vendor Reasons Operators Unable to Assist Total requests made Total declined Declined % Reason(s) AVTA % No Equipment Santa Clarita % No Equipment No Drivers No Equipment or Drivers Out of Service Area Foothill Transit % No Response No Equipment or Drivers No Equipment No Drivers Gold Coast Transit % No Drivers No Answer Metro % Out of Service Area No Drivers OCTA % No Drivers No Equipment or Drivers Omnitrans % Bus Dispatch Communication Issue No Drivers Out of Service Area RTA % No Drivers No Equipment No Equipment or Drivers Simi Valley % No Response No Equipment or Drivers H&L Charter % No Response No Equipment Inland Empire Stages % No Equipment TSU % No Equipment 40

49 ATTACHMENT E Average Law Enforcement Response Time by County July 2015 July 2016 County Number of Average Time of Incident to Track Incidents Release Los Angeles 13 3 hours and 18 minutes Orange 6 3 hours and 10 minutes Riverside 1 2 hours and 30 minutes San Bernardino 4 3 hours and 10 minutes Ventura 2 3 hours and 8 minutes Average Coroner Response Time by County July 2015 July 2016 County Number of Incidents Average Time to Arrive on Scene Los Angeles 13 1 hour and 30 minutes Orange 6 30 minutes Riverside 1 55 minutes San Bernardino 4 1 hour and 15 minutes Ventura 2 33 minutes 41

50 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY TRANSMITTAL DATE: October 21, 2016 MEETING DATE: October 28, 2016 ITEM 9 TO: FROM: SUBJECT: Board of Directors Arthur T. Leahy Mobile and Online (Web Based) Ticketing Project Update Issue Staff is providing an update on the progress to date and key milestones associated with the delivery of the Mobile and Online Ticketing Project in Recommendation The Board may receive and file this report. Strategic Goal Alignment This report aligns primarily with the strategic goal to improve communications to customers and stakeholders. Background At previous Board meetings, staff provided an overview of the project plan that focused on the three phases of mobile/online ticketing deployment along with the marketing plan for the project. Since the last status update to the Board on September 9, 2016, the following provides the status of the milestones in the three phases of the project. Phase 1: Inspect App Fare inspection scanning has been operating since July Scanning of paper and mobile tickets is an essential component of fare enforcement. Metrolink fare enforcement staff is averaging over 11,443 weekday scans on our system, which represents 26% of our average daily boardings. Daily reports are distributed to management to track scanning. The training and reporting efforts have steadily increased the number of scans on our system. One Gateway Plaza, 12 th Floor, Los Angeles, CA

51 Mobile and Online (Web Based) Ticketing Project Update Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 Phase 2: Metrolink App On March 13, 2015, the Board awarded Contract No. H to Masabi, LLC. Under the provisions of this Contract, Masabi has the responsibility of delivering both Mobile and Online (print at home) ticketing solutions for the Authority. Since March 2016, several requests have been made to Masabi to commit to dates and deadlines to fully complete the scope of services in the contract relating to the Metrolink App. Staff issued a Notice to Cure, Pursuant to Section 9 of Contract No. H , demanding that by September 30, 2016, Masabi submit a corrective action plan for the Authority s review and approval to correct deficiencies listed in the request. This corrective action plan asked for deadlines to complete the Rail 2 Rail ticket scanning, website integration, print at home ticketing and other enhancements. The Authority requested that the action plan include realistic timelines and demonstrate a reasonable good faith effort from Masabi. Masabi submitted a response on September 30, After an internal review of the response, additional clarification was needed from Masabi. A revised response was submitted on October 7, The response acknowledges that there have been delays in delivering all of the contracted items to the Authority. Masabi requires additional time for programming of online ticketing and has presented a delivery date of March 31, If that delivery date is not met, Masabi will forfeit any commissions on ticket sales until the site is live, which averages up to $10,000 a month. Masabi committed to making the print at home ticket option available four months after the delivery date of online ticketing, estimated in June The schedule in Attachment A reflects the dates submitted by Masabi through their response to the Notice to Cure. Masabi s response states that they have a growing staff presence in the United States and a refocused effort on delivering contracted and requested enhancements. Several items in the Notice to Cure have been addressed in the October 11, 2016 app update. Those enhancements include links to service advisories, schedule information, ticket information, subscriptions and rideshare services as well as updating the Pedley station name to Jurupa Valley/Pedley. Customers must update their app through the app stores to view those enhancements. The Metrolink App continues to have strong usage, particularly on the IEOC line, which does not have a connection with the Los Angeles Country Metropolitan Transportation Authority (Metro) Light-Rail and Subway system. Below is a summary of statistics as of October 16, Mobile Ticketing Facts and Figures* Total Revenue: $6.6 million Transactions: 316,887 App Downloads: 154,946 Android platform: 57,046 43

52 Mobile and Online (Web Based) Ticketing Project Update Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 3 Apple platform: 97,900 Customer Accounts: 52,639 Below is a chart that represents app downloads since launch. Below is a chart that represents the system wide percent of ticket sales through the Metrolink App month over month since April The data below is as of October 16, Adoption Rate Based on Ticket Revenue from April 1, 2016 to October 16, 2016 *Excludes Corporate Partner Program Revenue 44

53 Mobile and Online (Web Based) Ticketing Project Update Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 4 Marketing and communications efforts continue to promote the Metrolink App to aid in the transition for riders purchasing paper tickets to mobile. Staff added large banners at each station, included mentions in Metrolink Matters and continues to include reminders in promotional s where appropriate to remind customers of the new ticket purchasing option. Staff continues to receive customer comments and questions about future enhancements. Currently, passengers who connect to the Metro Rail and Corporate Quick Card users should continue to use paper tickets until enhancements are completed. Mobile ticket users can transfer to all bus operators that currently accept Metrolink paper tickets, including the Metro Bus system. Mobile ticket users simply show the bus operator an activated mobile ticket for visual inspection. Two additional enhancements are planned for late November. First is the ability for customers to cancel a ticket if mistakenly purchased. This adds a feature to make the app more customer friendly and reduces the need for refunds. Customers will be allowed to cancel an unactivated ticket within four minutes of purchase. Second, staff is adding a Rail 2 Rail barbode for Amtrak conductors to scan mobile tickets. Phase 3: Metro Rail TAP Gate Integration (Optic Reader Installation) Phase 3 of the mobile ticketing project includes integration of the mobile application with Metro Rail Transit Access Pass (TAP) gates using optic readers. A contract item has been included on the agenda for the October 28, 2016 Board of Directors meeting. This contract will allow the Authority to proceed with the creation of a prototype to test how the optic reader will perform in stations. Once accepted, full production and installment will take place. Attachment A reflects the project schedule timeline. Budget Impact There is no budgetary impact as a result of this status report. Prepared by: Mark Waier, Manager, Marketing and Sales Patricia Torres Bruno Chief of External Affairs Elissa K. Konove Deputy Chief Executive Officer 45

54 Mobile and Online (Web Based) Ticketing Project Update Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 5 ATTACHMENT A MOBILE/ONLINE TICKET PROJECT SCHEDULE Project Kickoff & Initiation Notice to Proceed May 4, 2015 Phase 1: Application for Ticket Scanning July, 2015 Phase 2: Metrolink App IEOC Beta Test November, 2015 Live IEOC Line Rollout March 1, 2016 Full System-wide Rollout (No Metro Rail Transfer) March 31, 2016 Angels Express Tickets Available March 31, 2016 Fare Change/ PV Stations Added June 6, Confirmation Update June 15, 2016 Change Pedley Station to Jurupa Valley/Pedley October 3, 2016 Adding service alerts, schedule and ticket info October 11, Subscription Integration October 11, 2016 Uber/Lyft/Rideshare Integration October 11, 2016 Schedule and Train Status Updates AddedPurchase October 11, 2016 Amtrak Scanning for R2R Passengers November 30, 2016 Self Service Refund November 30, 2016 Purchase Ticket Online and Display in App March 31, 2017 Corporate Quick Card Integration May, 2017 Print at Home Ticket July, 2017 Multi-Language November, 2017 Apple Pay Integration TBD Phase 3: Metro Gate Integration Masabi Contract Amendment Approved February, 2016 Cubic Contract for Optical Readers October 28, 2016 Union Station Trial TBD In-Station Production Pilot TBD All Station Rollout - START TBD Six months from Notice Gate Integration Complete to Proceed 46

55 SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY TRANSMITTAL DATE: October 21, 2016 MEETING DATE: October 28, 2016 ITEM 10 TO: FROM: SUBJECT: Board of Directors Arthur T. Leahy Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Cubic Issue Installation and maintenance of optical readers is required to enable passengers to use the Metrolink mobile application (app) to seamlessly transfer onto the Los Angeles County Metropolitan Transportation Authority s (Metro) gated Metro Rail system. Recommendation It is recommended that the Board authorize the Chief Executive Officer to execute noncompetitive Contract No. SP with Cubic for the installation and maintenance of optical readers in Los Angeles County Metropolitan Transportation Authority s (Metro) gated system for a term of two years with one two-year option for a not-to-exceed contract funding authorization of $1,200,000 for the base period. Alternatives The Board may: 1) Modify the amount of the contract funding authorization; or 2) Direct staff to issue a request for proposal for these services. Background Under Contract No. H , Masabi, LLC (Masabi) provides a mobile ticket service to Metrolink commuter rail passengers. The service launched system-wide on March 31, Mobile ticketing has been well-received by customers and has seen strong sales adoption rates when compared to ticket vending machine sales. Phase 3 of the mobile ticketing project includes integration of the Metrolink App with Metro s Transit Access Pass (TAP) Rail system gates using an optic reader scanning device that is mounted inside the fare gate. The optic readers are similar to a grocery store bar code scanner. The optic reader will scan the Quality Response (QR) code that is displayed after One Gateway Plaza, Floor 12 Los Angeles, CA

56 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 2 purchasing a ticket. Paper bar codes as well as the mobile ticket electronic bar codes will be able to be scanned and access granted on the Metro Rail system. After multiple meetings with Metro, Cubic (Metro s fare gate vendor), and Masabi to discuss maintenance, installation and placement of the optic reader, network and power requirements, it was determined that the best course of action is to incorporate the optic reader inside the plastic TAP endcap and leverage the existing Cubic maintenance staff to install and maintain the Metrolink optic reader. Currently, the Metro fare gates are unable to read mobile/online tickets. Therefore, the Authority is seeking to modify Metro s fare gates in order to read the barcode payload, pass it to the Masabi ticket processor, and open the Metro fare gates when validated. The fare gates and/or reader must provide clear feedback to the passenger that the ticket has been accepted or denied. This solution is an important step in the Authority s path toward an interoperable, more flexible, and less costly fare payment system. Nearly a quarter (24%) of Metrolink riders transfer onto the Metro Rail system at Los Angeles Union Station (LAUS). Providing a seamless transition for passengers on a mobile device will bring parity to Metrolink s longstanding fare policy for paper tickets. Metrolink s mobile tickets feature an on-screen barcode, containing a text payload that changes every few seconds. Masabi is able to provide a ticket processor that can process the barcode payload and return a validity result together with decoded ticket details over a Serial, Universal Serial Bus (USB), or ethernet interface. Summary of Scope The scope of work includes installation and maintenance of 220 optic readers on Metro Rail fare gates. The optic readers will be placed at Metro Rail gated stations. Every Metro Rail gated station entrance/exit point will have two optic readers, one for the Americans with Disabilities (ADA) fare gate and one additional fare gate. All fare gates at LAUS will have an optic reader. The optic reader will be branded to notify Metrolink passengers of the seamless connection between the two services. The scope includes a six-month timeline to install the optic readers from the date of notice to proceed. After the installation is complete, Cubic will maintain the optic readers for the duration of the contract under a service warranty. This contract term aligns with Metro s contract with Cubic which expires June 30, Please reference the detailed scope of work in Attachment A. The contract price is based off of design configurations and renderings outlined in Attachment A and B. Cubic s price for Contract SP is as follows: Installation: $1,200,000 Development Production Upgrade Kits Qty: 260 (220 field units and 40 spare units) Installation of upgrade kit (faregate entry side only) Gate reconfiguration for dual entrance fare gates 48

57 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 3 Maintenance: The figures below are estimates for maintenance starting in FY There is no cost for annual maintenance during the base period of the contract, as maintenance is covered under the warranty through FY Monthly maintenance is estimated at $82 per unit or $18,148 monthly. o Note: Metro spends $412 per gate per month on maintenance with Cubic. Annual Estimated Maintenance: $217,774 o Maintenance will be paid for in the annual operating budget beginning in FY Contract total for FY and FY : $1,200,000 Breakdown of Current and Future Optic Readers Needed for Metro Rail Fare Gates Line Turnstile Aisles ADA Aisles Total QR Readers Red/Purple Line Green Line Blue Line Gold Line Gold Line Extension Expo Expo Crenshaw/LAX Regional Connector th Floor Test Lab Total Total Gates 439 The Authority is requesting a total of 260 optic readers (220 field units and 40 spare units). Proposed Timeline The timeline to launch a trial and system-wide rollout has been revised due to this new approach. Below is an estimated schedule for production, trial and full installation. Notice to Proceed: Early November, 2016 In Station Trial: Late December, 2016 Completed Full Installation: May,

58 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 4 Background on Masabi Contracts In March 2015, the Board awarded Contract No. H to Masabi in an amount of $1,800,000 for development of a mobile ticketing application. At the March 2016 meeting, the Board authorized an increase in the amount of $2,246,000 to Masabi for the development of optic readers. Following an assessment of the system, it was determined that the optic readers should be installed and maintained by Cubic to leverage existing maintenance workers, service scheduling and security concerns, as Cubic is currently providing maintenance services on Metro Rail gates. With this new direction, the scope and budget amount of Contract No. H with Masabi will be reduced to offset the funding needed to award a contract to Cubic to perform this work. The reader deployment will act as an extension of the mobile ticketing system already deployed on Metrolink. For example, the project will use the same validation and back-office tools currently supporting handheld validation on Metrolink. However, development work is needed from Masabi to integrate into Cubic s fare gate system to validate bar codes using Masabi inspect app scanning technology. All data on ticket scans and usage will be made available to the Authority, Metro, and relevant partners through Masabi s back office suite, known as the Hub. Raw data and other usage reports will also be available. The reader devices will not directly interface with Metro s back office. However, at regular intervals, the devices will communicate with Masabi s back office, which will send full transactional logs and all relevant data to Metro s back office via a File Transfer Protocol (FTP) server for the purpose of reconciliation. Deployment Approach The successful deployment of optical scanner technology will follow a phased rollout approach. This phased approach will ensure that the project is delivered in a low-risk manner designed to maximize customer success. Phases include: Design: The entire design phase will be conducted in close coordination with Metro, the Authority, and all relevant partners. During this phase, all final technical and project decisions will be defined. Development: Masabi will perform all software development, unit testing, configuration, integrations, and limited enhancements to the JustRide platform to support this program. During this phase, an in-station trial will be completed by Cubic in Metro stations to test the solution in a live environment. Hardware Sourcing: Following the trial deployment and validation of hardware selection, final production hardware will be sourced. 50

59 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 5 Testing and User Acceptance: Following the trial testing of this deployment, Cubic will work closely with Masabi, the Authority and Metro to test system components, integrations, system acceptance, and resolve any bugs. Pilot: Once the testing and user acceptance phase is complete, Cubic will work with Masabi, the Authority and Metro to initiate a pilot deployment at 2-4 key stations to test the stability of the system at scale. Full Deployment: Once the pilot has been successfully completed, deployment to all Metro stations will take place. Procurement Approach This recommendation for award is in accordance with Board-adopted Contract Administration and Procurement Policies and Procedures CON-19, Sole Source and Non- Competitive Negotiated Procurements, permitting award when the purchase is available from only a single source. In accordance with CON-5, Cost and Price Analysis, a cost analysis conducted indicated that the rates provided by Cubic are fair and reasonable when compared to the existing Cubic and Metro agreement. Disadvantaged Business Enterprise (DBE) / Small Business Enterprise (SBE) Requirements A three percent DBE participation goal was established for the additional scope for optical readers. Therefore, it is recommended that the Board authorize the Chief Executive Officer to negotiate and execute Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates to Cubic in an amount not-to-exceed $1,200,000. Budget Impact Funding for the optical readers in the amount of $1,200,000 will be redirected from Contract No. H with Masabi to pay for the development and installation of the optic readers with Cubic. Funding for the option years will be requested through the annual budget process. Optic readers have the capability to read QR codes printed on Metrolink paper tickets which will eliminate the need to purchase TAP-enabled ticket stock. Future annual savings are estimated at $1 million if this solution is pursued for paper tickets. If this solution is pursued, tracking and reporting issues for non-gated Metro Rail systems (Gold/Expo/Blue Lines) will need to be resolved. 51

60 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 6 Prepared by: Mark Waier, Manager, Marketing and Sales and Project Manager for Mobile Ticketing Andrew Conriquez, Senior Contract & Compliance Administrator Lia McNeil-Kakaris, Assistant Director, Contracts & Procurement Patricia Torres Bruno Chief of External Affairs Elissa K. Konove Deputy Chief Executive Officer 52

61 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 7 Scope of Work ATTACHMENT A SCOPE OF WORK 1. The reader must be located in a prominent position on the gate, with user-friendly ergonomics to make it intuitive to passengers who are using the mobile-ticket reader for the first time. This will be verified by throughput tests. See concept on Attachment B. 2. Prior to full production, any proposed reader design must be provided (either in production form or as a working prototype) for throughput testing by Metrolink. The reader must support a minimum sustained throughput of 10 users per minute of first time users, and a minimum sustained throughput of 25 passengers per minute in the case of experienced users that have been given training equivalent to the learned behavior of one month of daily travel through the system. To ensure an accurate test of the reader, without impact from other system elements, the test passengers shall all have their barcodes ready to scan (no in-app fumble factor being present) and the Masabi Barcode Processor will provide an instant ok response to all received barcodes, or the reader can assume an ok from the Masabi Barcode Processor at this point in the logic so that there is no variability outside of the reader during this test. 3. Prior to full production, the proposed reader shall also be demonstrated in an outdoor setting to verify ability to cope with outdoor elements including, rain, dust moisture and bright light without effective throughput dropping below 20 experienced/trained passengers per minute. This requirement is necessary because some Metro gates are fitted in positions that are exposed to the elements including rain, dust, moisture, bright light, both from artificial lights and sun, both direct and reflected, from mobile phone screens that can negatively affect some barcode scanners. 4. The reader when fitted should be Americans with Disabilities Act (ADA) compliant, accessible for wheelchair users using the wide access gates, and provide audio and visual feedback on all gates for all ticket outcomes. 5. The reader must not interfere with existing TAP card behavior. 6. The reader must be integrated with the gate sensor s logic for egress and ingress. 7. The reader/gate solution must be Underwriters Laboratories (UL) certified. Proof of certification shall be provided to Metrolink and Metro. 8. The reader including installation assembly must be weather proof and vandal resistant. 9. The reader must send the barcode text payload to the Masabi Ticket Processor through one or more of the following interfaces: serial, USB or Ethernet, using a protocol that is acceptable to Masabi over a carrier such as HTTP, HTTPS, or serial/character device emulation. 53

62 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page If utilizing serial or USB, the reader must be provided with drivers for the Linux user space enabling the Masabi software to receive the decoded barcode output from the reader. 11. The reader must be capable of detecting, decoding, and outputting the payloads from both Aztec and QR barcodes containing variable length payloads up to 500 characters. 12. The reader must be equally capable of detecting barcodes printed on paper and barcodes displayed on a mobile screen. Mobile screens will be at full brightness, but may or may not have scratches, screen covers or cracks. The barcodes will be a minimum size of roughly 2.5cm per side, and no wider than 5cm per side. The barcodes on paper will be freshly printed on thermal roll paper, as if from a vending machine. The barcodes will have a minimum of 23% error correction. 13. The reader must be capable of reporting its status on demand, so that appropriate alarm triggers can be sent to maintenance operations. Reader status information shall be maintained in a database and available for reporting purposes. 14. In the case of one Masabi Ticket Processor being used per station rather than one per gate, each reader must also provide information about the gate ID, gate direction, and station identity that it is present within to the Masabi computer as part of each barcode request. 15. The reader or gate must provide a means of audio and visual feedback to the user, controllable either from Linux user space or by directly responding to the validation result to indicate a valid ticket, concession ticket, or an unsuccessful ticket validation event. For audio feedback, it would be preferred that a speaker is used over a buzzer to allow for customizable sounds and volume control. 16. The reader should be designed to cope with normal environmental factors in a subway station of temperature, humidity, vibration, impact and cleaning. 17. Reader graphics shall be durable, weather resistant and vandal proof. If necessary, the reader supplier shall be responsible for braille and raised letters as required by Metro ADA Compliance. 18. Metro management and ADA office approval is required on final design. 19. The reader supplier shall provide an installation plan and schedule for approval after notice to proceed. 20. QR reader transactions shall be made available to Metro with all necessary data elements to identify the eticket Number (mobile ticket ID) or TXN ID (paper ticket ID), the scanning device, scanning location, scanning time, validation result, pass type, scan ID, etc. 21. When the call to the Masabi Barcode Decoder times out (due to the MBS not responding in a timely manner, or not being present on the network) the gate reader should allow the passenger through and log the event together with the 54

63 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 9 payload. The reader should have visual indication, by means of lighting or a screen to indicate when it is out of service. 22. The reader should be easily installable and removable for maintenance purposes. Requirements: Prototype must be tested in the lab and first article tested in a light (TBD) and heavy rail station (Union Station) and approved before full production is started Entire Metro Rail system must be completed within 6 months of Notice to Proceed A throughput target of 25 people per minute should be included in the Technical Specs. Extreme weather conditions including rain should not affect the throughput target nor the performance of the devices. During the installation and through June 30, 2018, the system will be under a service warranty from Cubic. o In subsequent years, the system will be maintained under a maintenance agreement following these criteria. The following seven Metro Rail stations Maximum Repair Times should not exceed four hours during peak service hours (6-9am, 3-6pm). Stations were selected based off of the number of current transfers from Metrolink to Metro. Union Station 7th St/Metro Pershing Square Civic Center Wilshire/Vermont Wilshire/Western Vermont/Sunset Abatement requirements would match Metro s for those top 7 stations 98% requirement $1,000 penalty charge per event $1,500 penalty charge for each additional 4 hour period Once the issue is reported by Masabi the clock starts Clock stops when Cubic s reports it closed Responsibilities of Each Party The Authority Notify all parties of any issues Coordination with Masabi and Cubic as necessary. 55

64 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 10 Metro Fraud issues including reimbursements to Metro. All operational issues related to the QR Code system Escalation procedures. Initial rollout support assisting customers Help desk for questions regarding Mobile and QR Code program Notify Metrolink of issues Masabi 1 x Masabi single board computer running Masabi Inspect App software located in station or off-site 1 x USB key containing configuration for the specific gate Spare single board computers at some percentage of the total number of units (10% in the current contract with Masabi) Dashboard for all parties to view system performance Notifications to Cubic when gate readers are not responding and need servicing Cubic Per gate: All cabling runs for ethernet (terminating in an RJ45 connection suitable for the single board computer) Any necessary hardware to support multiple ethernet connections within a gate All cabling runs for power (terminating in a plug specified by Masabi that is suitable for the single board computer) The barcode reader and associated end cap (terminating in an agreed plug for connection to the single board computer) All installation efforts to get a gate prepared (Masabi will support configuration of the single board computer as part of a train the trainer rollout program when the initial pilot is rolled out) Tracking and monitor of maintenance issues and provide periodic reports 56

65 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 11 ATTACHMENT B OPTIC READER CONCEPT 57

66 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 12 58

67 Contract No. SP Optical Reader Installation and Maintenance for Seamless Transfers through Metro TAP Fare gates Recommendation for Award Transmittal Date: October 21, 2016 Meeting Date: October 28, 2016 Page 13 59