Enhancing Maintenance Training through Distance Support Initiatives

Transcription

1 OVERVIEW Maintenance Training and Distance Support: Critical Components of the Logistics Support System Moderator: Dr. Joe Sheehan, Human Systems Analyst Panelists: Mr. Todd Mellon, Director, Industrial and Logistics Maintenance Planning/ Sustainment Department (USN) Mr. Rob Finley, Deputy for Manpower, Personnel and Training, F-35 Lightning II Program Office Mr. Michael Johnston, USAF Globalhawk/JTDI Systems Integration Specialist LtCol Donald Evans, HQMC Avionics Officer Mr. Oswald Ingraham, Apache Logistics Distance Support will be the key component of this panel discussion. As an integrated system that supports identification of maintenance tasks and related training, distance support delivers electronic curricula, documents maintainer proficiency, provides access to near real-time authoritative technical support and information, and integrates system and maintainer readiness measures. The panel will assess the interrelationship between distance support systems, onsite technical representatives, and training effectiveness measures and consider how those elements can be integrated to improve operational readiness.

2 Maintenance Training and Distance Support: Critical Components of the Logistics Support System Enhancing Maintenance Training through Distance Support Initiatives Joe Sheehan, Ph.D. NAVAIR November, 2007

3 We buy capabilities Air Crew Capabilities-Based Matrix (CBM) Skills CNAF NTAs Overarching Policy NSS/NMS/Joint vision Joint Concept of Operations Flight Task Options Functional Area Analysis D O T M L P F - Materiel - Process DOTLPF Process Joint Capabilities Integration System (JCIDS) Functional Area Functional Concept Integrated Architecture Analysis of Materiel Approaches JROC ICD Functional Wing/ CNATT Training Wing/ A Schools Maintainers CBM Training System Task Options TBD FRS/ C Schools System of Systems Prior/other T/M/S A B C IOC FOC Technology System Production & Operations & & Demonstration Deployment Support Concept Design FRP Readiness LRIP/IOT&E Pre-Systems Acquisition Systems Acquisition Sustainment Defense Acquisition Management Framework

4 So what? Aircrew/Maintainers are factors of A O. 2. If human system needs and limitations not addressed here 3. They won t be represented here And Maintainers will have to suck it up here.

5 How far back should we reach? 1. MPT trade space Reach-back 2. Maintainer (vice Maintenance) task analysis 3. Media analysis (before allocation) 4. Content/scenario development and 5. Revision

6 1 Manpower, Personnel, Training $M Manpower Personnel Training Safety Health HFE s made here... lock in 80-90% of costs here... and determine mission 33 % capability here 65 % Survivability Habitability Construction Operations RDT&E In an acquisition, there are tradeoffs that involve the human systems disciplines. Because they re so interdependent, MPT must be considered simultaneously. MPT decisions are made before most human systems analyses are conducted. FY FY+4 (IOC) FY+8 FY+12 (FOC) FY+16 FY+26 FY+34 Early decisions drive TOC (Program A B Initiation) C IOC Technology System Production & & Demonstration Deployment 1 Concept Design FRP Readiness LRIP/IOT&E Pre-Systems Acquisition Systems Acquisition FY+42 FOC Operations & Support Sustainment FY+50 (Retirement) Documented MPT feedback with emerging requirements and lessons learned

7 2 Maintainer task analysis Human performance attributes are critical for the design of effective instruction, for example Difficulty to learn; perform Probability/consequence of error Skill decay KSA taxonomies Initiating cue requirements Troubleshooting sophisticated systems must be underpinned by cognitive task analysis. (Program A B Initiation) C Technology Concept Pre-Systems Acquisition System & Demonstration 2 IOC Production & Deployment Design FRP Readiness LRIP/IOT&E Systems Acquisition FOC Operations & Support Sustainment Actual task data, metrics, standardized analysis tools, JPAs

8 3 Media analysis Just as the Maintainer is part of the Weapons System, so the Instructor is part of the total Training System. Stuffing instructor-led training into HTML is NOT training. Legacy bias is a major problem, especially when the system is transformational The Instructor operating Station must be designed using the ISD analysis (Program A B Initiation) C Technology Concept System & Demonstration Design Readiness Pre-Systems Acquisition Systems Acquisition 3 IOC Production & Deployment FRP LRIP/IOT&E FOC Operations & Support Sustainment Feedback for use in editing media models and modifying trainers, adding JPAs, media clips, etc.

9 4 Content/scenario development and 5 Revision 4 5 During development, CONOPS all over the map; weapons system in flux Malfunction predictions are best guesses Assumptions are shaky Field reach-back must be implemented Revised ICW can be recycled into the database Actual faults, video clips, lessons learned, etc.