E.K.G. Security, Inc. 400 Adams Street, Suite B Vidalia, GA (770) (770) fax

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Leona Benson
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1 2. Training the following process is a guide on how to train employees and contractors: a. Pre-employment training this training takes place during the preemployment/contract phase for EKG with the following topics: i. EKG Overview ii. Private Security and the Criminal Justice System iii. Overview of the Private Security Business (Code 43-38) iv. Crime Awareness and Prevention v. Arrest and Proper Use of Force vi. Liability vii. Responding to Emergencies viii. Ethics & Professionalism ix. Respect in the Workplace x. Report Writing xi. Public Relations (Customer Service) xii. CPR/First Aid Training xiii. Conclusion and summary b. On-the-job training (OJT) every security officer must complete OJT for each site where he/she works. The general OJT form is attached. c. Basic Security Officer (BSO) every security officer must complete the state mandated training within six months of employment. The employee will be eligible for an incentive if he/she completes the course within thirty days. The course description is attached. d. Senior Security Officer (SSO) BSOs who desire to be promoted or receive increases in their pay rate must receive a promotion to SSO. SSOs are security officers who have attained a BSO qualification, worked with EKG for at least one year, and completed the SSO course. The course description is attached. e. Site Supervisor Site supervisors are either laterally hired from another company or are promoted from an SSO level. They must also complete the site supervisor course. The training they receive focuses on policy, HR, management and leadership. The course description is attached. f. Senior Management Senior management are either area or division managers. They are responsible for business units. As such their training focuses on policy, HR, management and leadership. The course description is attached. EKG will use Litmos software and web-site (ekgsecurity.litmos.com) as a means for tracking training, using training videos for training and testing someone s understanding of the concepts. Employees or contractors will receive an from Litmos that directs them to the web-site so they can complete the course. The will follow the below path to complete a course:

2 Invitation Employee or Contractor is added to training system and is assigned a course Employee or Contractor receives to log-in from Litmos. Registration Employee or Contractor completes registration at the ekgsecurity.litmos.com web-site Course Work Employee or Contractor starts the assigned course They will complete each video and test in order that it is shown on the site. Course Completion Employee or Contractor completes the assigned course. Employee is provided a completion certificate & it is logged in the training folders. The following is a description of the s and training sites that the employee or contractor will see: Invitation Hello Test, An account has been created for you on the EKG Security, Inc. training platform. Login Details Username: godbee@me.com To login and complete your training courses please click on the following link:

3 Registration Course Work The first page the employee/contractor will see. Select the course BSO in this case.

4 The main page for the BSO course. Select the first section, start and complete the course. Follow the prompts from one section to another. The first training video & section for the BSO course.

5 Section 1 Test you need to answer each question & it is graded automatically when you submit your answers at the end of the section. It is recommended that you have a paper test to accompany each video so you have an idea what may be asked and what is important. Completion Test <system@litmos.com> Unsubscribe 9:57 AM (1 hour ago) to me Course: Basic Security Officer (BSO) User: Test ( Test@gail.com ) The above examples are the same for any course that we will have at EKG. E.K.G. Security, Inc.

6 ACKNOWLEDGMENT OF TRAINING OJT Form By signing this sheet, I acknowledge that I have read and understood the Computer Systems of the client and EKG, Payroll and Time and Attendance System, Security Post Orders set out by EKG Security, Inc. and the client. I also understand the importance of the responsibility security has in the total program and will put forth my best effort while on post at this site. The following topics have been covered: (Place a check in the box) RECEIVED EKG POLICY MANUAL & UNDERSTAND POLICIES HAVE BEEN TAUGHT AND USED PAYCHEX FLEX WEB-SITE FOR PAYROLL AND TIME AND ATTENDANCE SYSTEM (COMPUTER & PHONE IN) EKG SECURITY RULES GENERAL DUTIES KNOW EMERGENCY CONTACT LIST AND NUMBERS KNOW AND BE FAMILIAR WITH CLIENT POST ORDERS WHAT TO DO IN CASE OF FIRE / EXPLOSION WHAT TO DO FOR A BOMB THREAT WHAT TO DO FOR MEDICAL EMERGENCIES WHAT TO DO FOR THEFT / TRESPASSING WHAT TO DO IF AN EMPLOYEE OR FORMER EMPLOYEE MAKES A TREAT ON A SUPERVISOR OR COMPANY EMERGENCY PHONE CALL FOR AN EMPLOYEE AT COMPANY-KNOW HOW TO LOOK UP AN EMPLOYEE AND LEARN IF THEY ARE A TEMP. OR FULL TIME EMP /DEPART IF NEEDED, ALSO WHAT PROPER PROCEDURES TO USE TO LEADER TO GET INFO. TO EMPLOYEE COMMUNICATIONS (PROPER USE ON TELEPHONES/RADIOS) PHONE AND RADIO ETIQUETTE/PROCEDURES IMPORTANCE OF REPORTING INFORMATION- WHO, WHEN, WHERE, WHY, HOW, (D.A.R. S, PASS DOWN LOG AND INCIDENT REPORTS) IMPORTANCE OF ALL FORMS BEING FILLED OUT AND COMPLETED BY THE END OF SHIFT INCLUDING EVENTS HAPPENING NEAR SHIFT CHANGE NO SOLICITATION POLICY- BOTH IN PERSON AND OVER THE PHONE SECURITY ADMINISTRATION ISSUES: CALL EKG ADMIN. NOT COMPANY UPPER MANAGEMENT ON GUARD ISSUES WHO TO CONTACT ON BUILDING ISSUES-Example. Water line breaks, major air leak, -AFTER HOURS, WEEKENDS, OR EVEN WHEN AN SHIFT IS WORKING HOW TO USE THE FIRE ALARM PANEL, WHAT TO DO IF THE FIRE ALARM SYSTEM ACTIVATES AN ALARM. (IF APPLICABLE) EMERGENCY ACTION PLAN (READ AND UNDERSTAND ACTION PLAN) PROPER PROCEDURES ON A VEHICLE REPOSSESSION ON COMPANY PROPERTY PROPER PROCEDURES WHEN AN EMERGENCY VEHICLE COMES ONTO COMPANY PROPERTY PUBLIC ADDRESS SYSTEM WHEN TO AND HOW TO USE FLAG MAINTENANCE - WHEN TO PUT UP/TAKE DOWN, FOLD, STORAGE KEY CONTROL BOX- RECORD WHEN KEYS GO OUT OR COME BACK IN TO BOX MASTER KEYS - IMPORTANCE TO KEEP UP WITH KEYS WHILE OUT OF THE OFFICE MEDICAL SUPPLY CABINET RECORDING WHEN ASSOCIATE GETS SUPPLY, 1 PACK OF MEDICINE EVERY 4 HOURS PER ASSOCIATE IMPORTANCE OF VISITOR SIGN IN SHEETS/BADGE CONTROL PROPER PATROLS PERFORMED TO CHECK DOORS AND OTHER IMPORTANT ITEMS, ALSO DOCUMENTATION OF PATROL. CAMERA MONITORING, REVIEWING MOVEMENTS AND CAMERA PATROL, HOW TO REVIEW FOOTAGE FOLLOW ALL RULES AND POLICIES OF CLIENT UNDERSTAND THE ULTIMATE PURPOSE IS TO PROTECT THE ASSETS AND PROPERTY OF CLIENT Print Name: Signature of Security Officer: Signature of Supervisor: Date: Date: Attachment 1 OJT Form

7 E.K.G. Security, Inc. (EKG) Training Pathways and Course List Attachment 2

8 Pre-employment/contract Training Course Course Description and Outline Prior to someone joining as an employee or contractor, they will take part in pre-employment/contract training. This training and orientation will be used to provide knowledge of what EKG does, who we serve, and skills that are required in accordance with the Secretary of State of Georgia Board Rule ( Training is conducted in accordance with the board rule and board decisions. A combination of videos, lecture and practical application will be used in the course. Title 1. EKG Overview 2. Private Security and the Criminal Justice System 3. Overview of the Private Security Business (Code 43-38) 4. Crime Awareness and Prevention 5. Arrest and Proper Use of Force 6. Liability 7. Responding to Emergencies 8. Ethics & Professionalism 9. Respect in the Workplace 10. Report Writing 11. Public Relations (Customer Service) 12. CPR/First Aid Training 13. Conclusion and summary

9 Basic Security Officer Course Course Description and Outline a combination of on-the-job training, videos and lectures will be used to train Basic Security Officers in accordance with the Secretary of State of Georgia Board Rule ( Training is conducted in accordance with the board rule and board decisions. Before a Basic Security Officer can assume a post, he/she must have undergone on-the-job training at the site. After each section of instruction, trainees will take a graded test and be required to pass with a minimum of 70% correct answers. Title Rule Topic / Time (hours) 1. EKG WELCOME - (Policy / Title 43-48) Role of Security/Legal (2b/c) / 3 hrs 2. Introduction to Security Role of Security (1b) / 0.5 hrs 3. Human and Public Relations Customer Service Issues (6a) / 1 hrs 4. Report Writing Patrol & Observation (3e) / 1 hrs 5. Communications Customer Service Issues (6b) / 1 hrs 6. Patrols & Fixed Post Patrol & Observation (3a) / 1 hrs 7. Physical Security & Crime Prevention Role of Security (1a) / 0.5 hrs 8. Fire Protection & Life Safety Incident Response (4c) / 1 hrs 9. Criminal Law & Liability Legal Aspects (2e)/Patrol (3c) / 1 hrs 10. Civil Law & Liability Legal Aspects (2e) / 1 hrs 11. Ethics, Deportment, & Professionalism Role of Security (1c) / 0.5 hrs 12. Law of Arrest Legal Aspects (2d) / 1 hrs 13. Terrorist Patrol Incident Response (4e) / 1 hrs 14. Bomb Threats & You Incident Response (4e) / 0.4 hrs 15. Investigations Incident Response (4c) / 1 hrs 16. Emergency Situations Incident Response (4d) / 1 hrs 17. Stand & Deliver Legal Aspects (2f) / 1 hrs 18. First Response to Felony Crimes Legal Aspects (2a) / 1 hrs 19. Evacuations: Role of Security Incident Response (4b) / 1 hrs 20. Observation Skills Patrol & Observation (3b) / 1 hrs 21. Emergency Management Part 1 Incident Response (4a) / 0.5 hrs 22. Emergency Management Part 2 Incident Response (4a) / 0.5 hrs 23. Fire Watch Part 1 Incident Response (4c) / 0.5 hrs 24. Fire Watch Part 2 Incident Response (4c) / 0.5 hrs 25. Sexual Harassment Customer Service Issues (6b) / 0.5 hrs 26. Public Relations Customer Service Issues (6a) / 0.5 hrs 27. Slips, Trips & Falls First Aid Overview (7) / 0.25 hrs 28. Basic First Aid First Aid Overview (7) / 0.5 hrs 29. Patrolling 1 & 2 Patrol & Observation (3a) / 1 hrs 30. Report Writing Patrol & Observation (3e) / 0.5 hrs 31. Uniform & Equipment Role of Security / 0.5 hrs 32. Conflict Resolution Incident Response / 0.5 hrs 33. Shattered Work Place Incident Response (4a) / 0.5 hrs

10 34. Fires in the Workplace Incident Response (4c) / 0.5 hrs 35. Officer Safety Patrol & Observation (3d) / 0.1 hrs 36. Security Cameras & Access Control * Security Resources (5a/b) / 0.1 hrs 37. Alarm Systems * Security Resources (5c) / 0.1 hrs 38. Electronic Article Surveillance * Security Resources (5d)/ 0.1 hrs 39. Hazardous Materials Incident Response (4d) / 0.33 hrs 40. Blood Borne Pathogens Incident Response / 0.1 hrs - Introductory course site specific training is more thorough.

11 Senior Security Officer Course Course Description and Outline a combination of on-the-job training, videos and lectures will be used to train Senior Security Officers (SSOs) in accordance with the Secretary of State of Georgia Board Rule ( Training is conducted in accordance with the board rule and board decisions. While SSOs are not a state mandated position. The position is one which is part of the promotion pathway for EKG that shows the employee is taking more responsibility and has more knowledge of the security industry. Title 1. What s Good Jocko Willink 2. Ownership Responsibility Teamwork 3. CPR/First Aid/AED 4. Building your inner coach 5. Characteristics of an Effective Leader 6. Problem Solving

12 Site Supervisor Course Course Description and Outline a combination of on-the-job training, videos and lectures will be used to train Site Supervisors in accordance with the Secretary of State of Georgia Board Rule ( Training is conducted in accordance with the board rule and board decisions. While Site Supervisors are not a state mandated position. The position is one which is part of the promotion pathway for EKG that shows the employee is taking more responsibility and has more knowledge of the security industry. Title 1. What s Good Jocko Willink 2. Sexual Harassment 3. Basic Report Writing 4. EKG Personnel Policy 5. Hiring Process 6. Recruiting and Hiring Properly 7. A Guide to Interviewing 8. Diversity in the work place 9. Common Mistakes of Newly Promoted Supervisors 10. Characteristics of an Effective Leader 11. Building your inner coach 12. Problem Solving 13. Post Orders/Site Standard Operating Procedures (SOPs) Development 14. Emergency Plans 15. Evacuation Procedures and Planning

13 Senior Leadership Course Course Description and Outline a combination of on-the-job training, videos and lectures will be used to train Senior Leadership (President, Vice Presidents, and Managers) in accordance with the Secretary of State of Georgia Board Rule ( Training is conducted in accordance with the board rule and board decisions. While Senior Leadership are not a state mandated position. The position is one which is part of the promotion pathway for EKG that shows the employee is taking more responsibility and has more knowledge of the security industry. 1. What s Good Jocko Willink 2. Why good leaders make you feel safe? 3. What makes great leaders? 4. Discipline Jocko Willink 5. Diversity in the work place 6. Sexual harassment 7. Listen, Learn, then Lead Stan McChrystal 8. Security Survey Process 9. Site Review (Inspection) Process 10. Post Orders/Site Standard Operating Procedures (SOPs) Development 11. Emergency Plans 12. Evacuation Procedures and Planning

CURRICULUM MAPPING FORM

CURRICULUM MAPPING FORM Aug/Sep September September I. Chapter 1 The Work Environment A. Describe the changing work environment B. Identify the role and responsibilities of the admn professional C. Determine 21 st century traits