Equipment Projector Screen Flipchart and Pens Cable Covers. Duration 10 hours

Transcription

1 Course: SIA License to Practice qualifications Aids Power-point Slides Handouts Student notes Unit: Working within the Private Security Industry Equipment Projector Screen Flipchart and Pens Cable Covers Students Maximum of 20, Minimum 4 Male and Female Entry level Location Classroom Duration 10 hours Days 1.25 Course content Lesson 1: The main characteristics of the private security industry Lesson 2: Legislation as it applies to the individual in carrying out a licensable activity Lesson 3: Safe working practices to comply with legal requirements Lesson 4: Fire procedures in the workplace Lesson 5: Emergencies and the importance of emergency procedures Lesson 6: Communication skills and customer care Copyright SAFE Ltd Page 1 of 8: Issue

2 1: The main characteristics of the private security industry Day: 1 Duration: 1 hour 1. Identify the key purposes of the private security industry Instruction,, activity 3-7 Activity S3: Principle areas of activity 2. Identify different sectors within the private security industry Activity, 8 Activity S8: Sub sectors of the industry 3. State the functions of the Security Industry Authority (SIA) Instruction 9-13 Activity S11: Types of license 4. Identify standards of behaviour required of a security operative Activity S14: Qualities of security operatives 5. Identify benefits of linking with crime reduction initiatives Activity, Activity S19: Benefits of initiatives Conclusion of lesson 20 Copyright SAFE Ltd Page 2 of 8: Issue

3 2: Legislation as it applies to the individual in carrying out a licensable activity Day: 1 Duration: 1 hour 1. Identify the differences between civil and criminal law Instruction, 3-7 Activity S3: Differences between civil and criminal law Activity S5: Types of civil law 2. State the main aims of the Private Security Industry Act Identify key legislation relating to promoting equality and diversity in the workplace Instruction 9-19 Activity S9: Common forms of prejudice Activity S11: The equalities act Activity S12: Equal opportunities policies Activity S14-18: Breaches in the equalities act Conclusion of lesson 20 Copyright SAFE Ltd Page 3 of 8: Issue

4 3: Safe working practices to comply with legal requirements Day: 1 Duration: 2 hours 1. State the importance of health and safety in the work environment and recognise the risks in relation to health and safety at work 2. State the meaning of duty of care and identify the responsibilities of employees, employers and the selfemployed under health and safety at work legislation 3-5 Activity S4: Implications of accidents 6-12 Activity S6: Health and safety act Activity S10: Safety in the workplace 3. Identify typical hazards in the workplace Instruction, Activity S13: Causes of slips, trips and falls 4. State how to minimise risk to personal safety and security Activity S19: Risk of contracting contagious diseases Activity S23: Routine to enhance safety 5. Identify methods for safe manual handling Instruction, Activity Activity S30: Safe lifting techniques 6. Identify safety signs and signals Instruction, Activity 31 Activity S31: Safety signs 7. State reporting procedures for health and safety accidents and incidents Instruction Identify who to contact in first aid situations Instruction Conclusion of lesson 37 Copyright SAFE Ltd Page 4 of 8: Issue

5 4: Fire procedures in the workplace Day: 1 Duration: 1 hour 1. Identify the three elements that must be present for fire to exist Instruction 3 2. Identify basic fire safety measures 4-8 Activity S6: Reducing the risk of fire Activity S8: Promoting fire safety 3. Identify classifications of fire Instruction 9 4. Identify basic fire fighting equipment and state the different types of fire extinguishers and their uses Activity S11: Types of extinguishers to use 5. State the importance of understanding fire control panels Activity S15: Information obtained from control panels 6. State the actions to be taken upon discovering a fire Activity, State the importance of understanding fire evacuation procedures Activity S18-19: Role of security staff during an evacuation Activity S20-21: Preparations taken for a fire evacuation 8. Identify the role and responsibilities of a fire marshal Activity S22: Daily tasks of a fire marshal Activity S23: Role of a fire marshal in an emergency Conclusion of lesson 24 Copyright SAFE Ltd Page 5 of 8: Issue

6 5: Emergencies and the importance of emergency procedures Day: 1 Duration: 2 hours 1. Identify the responses to different types of emergencies Instruction 3-10 Activity S3: Types of emergency Activity S8: Remaining calm 2. State how to make emergency calls Activity, 11 Activity S11: Making an emergency phone call 3. Identify actions to be taken in the event of personal injury Activity Activity S21: Information to give a first aider 4. Identify factors which may indicate individuals could be vulnerable and at risk of harm 5. State actions to take when individuals have been identified as vulnerable and at risk of harm Instruction, Demonstration Activity S23: Situations that make people vulnerable Identify how to report indicators of child exploitation Activity S28: Warning signs of child exploitation 7. Identify behaviours that could indicate suspicious of terrorist activity Activity S29-30: Signature terrorist behaviour 8. Identify actions to be taken in the event of a security threat Activity S34-35: Reducing the threat of terrorism 9. State the importance of a business continuity plan Activity S37: Issues included in business continuity plans Conclusion of lesson 39 Copyright SAFE Ltd Page 6 of 8: Issue

7 6: Communication skills and customer care Day: 1-2 Duration: 3 hours including assessment 1. State the basic elements of the communication process Instruction, 3-6 Activity S4-6: Barriers of communication 2. Identify the different types of communication 4-12 Activity S7: What communicates best Activity S8: Non-verbal communication 3. State the importance of communication in delivering customer care Activity, Activity S13:Most appropriate ways of communicating Activity S16: Considering what communication method is used 4. Identify different types of customers and how their needs can vary Activity S18: Expectations of customers 5. State the principles of customer care Instruction Activity S20: Importance of good customer service Activity S21: How to provide good customer service Activity S22: Poor customer service 6. Identify best practice in relations to telephone communications Activity Activity S24: Why people struggle with telephone calls 7. Identify best practice in relations to radio communications 30 Copyright SAFE Ltd Page 7 of 8: Issue

8 8. Recognise the call signs of the NATO phonetic alphabet Activity S31: Phonetic alphabet Activity S32: Radio exercise Conclusion of lesson 33 Copyright SAFE Ltd Page 8 of 8: Issue