Visionary Solutions for Global Communities. Opportunities. Register Today at mhli.org!

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1 Visioary Solutios for Global Commuities MHLI Traiig Opportuities Register Today at mhli.org! Military Housig ad Lodgig Educatio Programs for Govermet ad Private Sector Professioals

2 GENERAL OVERVIEW MHLI Course Summary MHLI Classrom Courses may be obtaied for a particular locatio ad ca be tailored to match local, regioal or Service-wide policies ad procedures. Please see page 4 for more iformatio. 100 SERIES CUSTOMER FOCUS AREA 300 SERIES FACILITIES FOCUS AREA CS DAYS Foudatios of Customer Service CS DAYS Effective Commuicatios = Effective Service CS DAYS Coflict Resolutio ad Mediatio CS DAYS Buildig a Stroger Orgaizatio CS DAYS Certified Housig Customer Service Represetative (CHCSR) HRS DAYS High Performig Housig Referral Services FAC DAYS Foudatios of Facilities Maagemet FAC Days Housig Ispector/Egieer Techicia FAC DAYS Foudatios of Asset Maagemet FAC 308 ONLINE Certified Commuity Housig Ispector (CCHI) FAC DAYS Certified Military Housig Ispector (CMHI) 2 MHLI Traiig Programs REGISTER TODAY AT

3 GENERAL OVERVIEW 400 SERIES MANAGEMENT FOCUS AREA 600 SERIES PRIVATIZATION FOCUS AREA MGT Days Itroductio to Family Housig Maagemet MGT 404 ONLINE DoD & Service Housig Orgaizatio & Culture (DSHOC) MGT DAYS Techiques of Leadership, Maagemet ad Commuicatio 500 SERIES UH/LODGING FOCUS AREA UH DayS Itroductio to Uaccompaied Housig ad Furishigs Maagemet UH DAYS Itroductio to Uaccompaied Housig Maagemet UH DAYS Itroductio to Furishigs Maagemet UH DayS Certified Defese Uaccompaied Housig Maager (CDUHM) Level 1 UH 503A 5 DayS Certified Defese Uaccompaied Housig Maager (CDUHM) Level 2 PVT Days ONLINE CDPM Level 1 PVT 600A 4.5 Days CDPM Level 2 PVT 600/600A 8 Days CDPM Levels 1 & 2 (Combied Course) PVT 600B 4.5 Days CDPM Level 3 PVT 600A/600B 8 Days CDPM Levels 2 & 3 (Combied Course) PVT 602/603/604 5 Days Private Sector Accoutig & Fiacial Maagemet 700 SERIES GENERAL SKILLS AREA GEN DAYS Stress Maagemet REGISTER TODAY AT MHLI Traiig Programs 3

4 MHLI TRAINING PROGRAMS About MHLI Traiig Programs Itroductio MHLI offers a wide variety of our ow courses i all areas of military ad privatized housig operatios. These courses are of value to both federal ad private sector employees. MHLI courses are iteractive, with lectures, discussios ad exercises i the practical applicatios relatig to housig for military members ad/or their families. I additio to our ow courses, MHLI also offers courses from our strategic parters, the Istitute of Real Estate Maagemet (IREM), the Natioal Apartmet Associatio (NAA) ad from istructors who have bee featured at the aual PHMA semiars. Course Offerigs & Customizatio MHLI offers a umber of courses o a ope erollmet basis at various locatios throughout the year at competitive pricig. Exact schedules are published ad updated at our Web site Courses may also be obtaied for a particular locatio ad ca be tailored to match local, regioal or Service-wide policies ad procedures. To pursue obtaiig your ow course please traiig@mhli.org or call x13. MHLI will work with you to preset the best traiig possible for your locatio. May of our two ad three day courses ca be combied ito oe week of traiig. If there is material you would like preseted from other traiig sources, MHLI ca also save you time ad effort by makig these available to you as discussed below. Agai, or call us. Course Pricig Course pricig icludes all istructor fees ad studet materials, exclusive of travel ad per diem for up to 30 studets. Course customizatio, OCONUS ad other fees may apply. If you wish to purchase a whole course ad wat a per studet fee, or wish to sposor a ope course, please cotact MHLI Traiig at traiig@mhli.org. How to Order MHLI is a educatioal oprofit corporatio. Our Federal Tax ID umber is ad our Dus # is Paymets are required at the time of registratio. Credit cards will be charged 10 busiess days before your class starts. For ay paymet questios, cotact the MHLI Registrar at mhlioffice@earthlik.et. There are several purchasig methods which ca be used for federal staffs to obtai MHLI courses ad these may vary based o local procedures. MHLI does accept credit cards, checks or direct deposits via the Cetral Cotractor Registratio (CCR) process. Fees for ope courses ordered through your traiig departmet via the DD 1556 route, may be paid with credit card or by govermet check. Fees may be authorized i travel orders ad paid by persoal travel cards. Courses may also be purchased directly via the traiig office. MHLI holds a GSA MOBIS (a multiple award) cotract for Traiig. Depedig o the dollar threshold you may order agaist our cotract (GS-10F-0162M) or we are available by competitio with other MOBIS cotractors. (Ask your cotract office to check us out at Private sector staffs may of course cotract directly with us or may reach us through the GSA schedule. Dress Code Dress code for class is busiess casual, which does NOT iclude jeas, shorts or tee shirts. Military dress, if required, is by idividual Service, but is ot recommeded by MHLI. Cotact MHLI Today! 154 Fort Evas Rd. NE Leesburg, VA (voice) (fax) 4 MHLI Traiig Programs REGISTER TODAY AT

5 MHLI TRAINING PROGRAMS Curret Course Pricig Prices good through February 14, This table shows both govermet ad commercial rates for MHLI Traiig courses of up to 30 studets provided at a customer locatio. Price icludes all istructor fees ad studet materials, exclusive of travel ad per diem. Course customizatio, OCONUS ad other fees may apply. If you wish to purchase a whole course ad wat a per studet fee, or wish to sposor a ope course, please cotact MHLI Traiig at traiig@mhli.org or x13. Course Name Govermet Rate Commercial Rate CS 100* Foudatios of Customer Service $8, $9, CS 103* Effective Commuicatios = Effective Service $8, $9, CS 104* Coflict Resolutio ad Mediatio $8, $9, CS 105* Buildig a Stroger Orgaizatio $9, $10, CS 106* Certified Housig Customer Service Represetative $20, $22, (CHCSR) MGT 400* Itroductio to Family Housig Maagemet $17, $18, MGT 401* Foudatios of Maagemet $10, $11, MGT 402* Techiques ad Process of Leadership $10, $11, GEN 703* Stress Maagemet $7, $8, UH 500 Itroductio to Uaccompaied Housig $10, $11, ad Furishigs Maagemet UH 501* Itroductio to Uaccompaied Housig Maagemet $9, $10, UH 502* Itroductio to Furishigs Maagemet $9, $10, UH 503* Certified Defese Uaccompaied Housig Maager $20, $22, (CDUHM) Level 1 UH 503A* Certified Defese Uaccompaied Housig Maager $20, $22, (CDUHM) Level 2 * These courses are available for purchase through GSA MOBIS. REGISTER TODAY AT MHLI Traiig Programs 5

6 MHLI TRAINING PROGRAMS Course Name Govermet Rate Commercial Rate PVT 600* Certified Defese Privatizatio Maager $20, $22, CDPM Level 1 PVT 600A* Certified Defese Privatizatio Maager $20, $22, CDPM Level 2 PVT 600B* Certified Defese Privatizatio Maager $20, $22, CDPM Level 3 PVT 600/600A CDPM Levels 1 & 2 (Combied Course) $42, $46, PVT 600A/600B CDPM Levels 2 & 3 (Combied Course) $42, $46, FAC 300* Foudatios of Facilities Maagemet $9, $10, FAC 303* Housig Ispector/Egieer Techicia $10, $11, FAC 304* Asset Maagemet $10, $11, FAC 309* Certified Military Housig Ispector (CMHI) $22, $24, HRS 300* High Performig Housig Referral Services $16, $18, MGT 405 Techiques of Leadership, Maagemet $21, $23, ad Commuicatio ONLINE PVT 600: CDPM Level 1 $1, $1, ONLINE Military Orgaizatio ad Navy Culture $ $ ONLINE FAC 308: Certified Commuity Housig Ispector Pricig tbd PRICING TBD (CCHI) * These courses are available for purchase through GSA MOBIS. 6 MHLI Traiig Programs REGISTER TODAY AT

7 TABLE OF CONTENTS QUICK TIP! Ope the BOOKMARKS MENU TAB (o the left) to display cotets of this ebook, the Click o your topics of iterest for fast avigatio! Visioary Solutios for Global Commuities GENERAL OVERVIEW MHLI TRAINING PROGRAMS... 4 Itroductio... 4 Course Offerigs & Customizatio... 4 Course Pricig... 4 How to Order... 4 Dress Code... 4 Cotact MHLI Today!... 4 Curret Course Pricig SERIES CUSTOMER FOCUS AREA SERIES FACILITIES FOCUS AREA SERIES MANAGEMENT FOCUS AREA SERIES UH/LODGING FOCUS AREA SERIES PRIVATIZATION FOCUS AREA SERIES GENERAL SKILLS AREA...21 AFFILIATED PARTNER SPONSORED TRAINING IREM Traiig NAA Traiig CDPM CertifiCatio MHLI is proud to joi with our strategic parters, the Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. Visit for a schedule of upcomig classes to become a certified CDPM! REGISTER TODAY AT MHLI Traiig Programs 7

8 100 SERIES CUSTOMER FOCUS AREA CS DAYS Foudatios of Customer Service Lear strategies for customer service usig a humorous approach to explorig ad uderstadig the diversity of today s military customers. This approach ecourages the attedee to icorporate ew techiques ito daily operatio of the housig orgaizatio. By the ed of this course studets will be able to: Recogize the differet commuicatio skills. Implemet procedures for customer iteractio usig appropriate forms. Differetiate betwee iteral ad exteral customers ad idetify the uique relatioships ecessary to provide quality service to each. Develop the skills, techiques ad methods for deliverig quality customer service. This course is recommeded for ayoe who has to iteract with customers, at ay level, as part of their daily tasks. No specific course prerequisites are recommeded. CS DAYS Effective Commuicatios = Effective Service This course asks the questio How ca I liste ad commuicate effectively? Truly effective commuicatio beefits everyoe ivolved. Participats lear to effectively commuicate so others will uderstad ad respod appropriately. Better commuicatio skills lead to better customer service ad office iteractio. By the ed of this course studets will be able to: Demostrates effective listeig. Idetify the best methods to commuicate effectively. Develop effective verbal ad writte commuicatio. Apply various techiques to commuicatio. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. CS DAYS Coflict Resolutio ad Mediatio Participats will lear how to uderstad the dyamics ad skills essetial for successful mediatio ad coflict resolutio. Durig the course participats will lear to pipoit disagreemets ad practice skills i commuicatios ad problem solvig to deal with the disagreemets. The course icludes tools to deal with issues that directly ivolve the participat, as well as mediatio skills to assist others i resolvig their disputes. By the ed of this course studets will be able to: Justify differet approaches for idividual use i coflict situatios ad effective resposes. Outlie sources of coflict ad strategies appropriate for dealig with coflict i varied cotexts. Select a problem solvig model for coflict situatios. Geeralize the commuicatio skills eeded to diffuse coflicts. Explai ecessary skills i maagig ager or other difficult emotios. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. 8 MHLI Traiig Programs REGISTER TODAY AT

9 100 SERIES CUSTOMER FOCUS AREA CS DAYS Buildig a Stroger Orgaizatio There is o more room for the status quo i the housig area. Today s superb housig office is oe that requires a uique approach to the clietele that it serves. This oe-of-a-kid semiar will provide specifics i terms of how to cotiually delight cliets, improve productivity ad ehace morale. You will leave this program with a specific actio pla that is tailored to meet your idividual eeds. By the ed of this course studets will be able to: Recogize hads-o, how-to skills for easy-to-use strategic plaig ad executable tactics that get results. Explai setbacks, sidetracks ad curve balls. Idetify key teets for maximizig your efforts i the marketplace. Apply the seve strategic thikig processes of great achievers ad how to operatioalize them o a daily basis. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. CS DAYS Certified Housig Customer Service Represetative (CHCSR) Certified Housig Customer Service Represetative will give you the competitive advatage you eed to excel i a tough ad uique military persoel ad family climate. I today s customer-orieted eviromet, people skills are critical for persoal ad orgaizatioal success. As we are dealig with a icreasig multi-cultural eviromet, there exists the potetial for differet expectatios ad uderstadig of what costitutes good customer service. This traiig would esure that all members of the housig staff i both CONUS ad OCONUS are performig at the same kowledge level. How you hadle your customers ca directly affect your idividual goals as well as your team s ad orgaizatio s performace. This is the oly certified customer service program desiged specifically for our idustry. This excitig five day program will prepare you ad your etire team to deliver high quality customer service desiged to exceed your customer s expectatios. Each day of this sessio is specifically desiged to focus a tools ad techiques you ca take back tomorrow ad use or share with your team to improve the quality of the service you deliver every day. The program helps you create a 90 day customer service improvemet pla for yourself ad for your team. Each learig experiece is reiforced with exercises, role-plays, videos ad games you develop durig each sessio. By the ed of this course studets will be able to: Iterpret how to deliver better, faster service ad icrease customer satisfactio. Explai how to gai repeat busiess ad kow what customers expect. Use tools discussed i the class to maage stressful situatios more effectively. Summarize the sigals of customer irritatio ad how to respod appropriately ad assist i quickly fidig a workable solutio to your customer s problem. Geerate ad develop a 90 day customer service improvemet pla for you ad your team. This course is recommeded for all persoel workig i a Housig Office. No specific course prerequisites are recommeded. REGISTER TODAY AT MHLI Traiig Programs 9

10 100 SERIES CUSTOMER FOCUS AREA HRS DAYS High Performig Housig Referral Services HRS 300 was developed to provide hads-o traiig for Housig Referral professioals. HRS professioals act as bridges betwee the civilia housig market ad the Military family. Thus, ot oly do we eed to adapt to civilia market practices, but we must also retai ad reiforce the sese of a family atmosphere withi our housig commuity. The Military housig area has evolved from a asset cetric to a customer cetric oe. I today s complex marketplace ad the give the itese ivolvemet demaded o our Housig Referral professioals, cotiuous learig must take place. By the ed of this course studets will be able to: Summarize military housig policy. Idetify real estate ad mortgage trasactios. Use Coflict resolutio, time ad stress maagemet ad Effective commuicatio to carry out Housig Services. Implemet teamwork, collaboratio ad metorig/coachig. Pla ad develop a result orieted orgaizatio. I additio, the participats will actually desig a busiess pla. This pla will be developed usig a self-paced small group methodology ad will be briefed as the fial course assessmet. Successful completio of the HRS 200 Housig Services Office course is a o-waiverable prerequisite. It is strogly ecouraged for studets to brig a laptop computer for this course. 10 MHLI Traiig Programs REGISTER TODAY AT

11 300 SERIES FACILITIES FOCUS AREA FAC DAYS Foudatios of Facilities Maagemet This course is desiged for persoel ivolved i the maagemet of govermet housig facilities. As a foudatios course it is iteded for persoel who have ot had extesive experiece i this field. This course is a immersio i the priciples ad practices of soud facilities maagemet. By the ed of this course studets will be able to: Idetify processes ad procedures for successfully maagig govermet housig facilities. Comparig the day-to-day relatioships betwee the housig offices, the higher headquarters support staff ad the osite cotractor staff. Model techiques for short ad log rage maiteace plaig. Describe the steps i successful project ad maiteace maagemet, icludig demostratio of familiarity with estimatig cocepts. Distiguish betwee maiteace ad repair projects, whole house reovatios, project developmet ad documet preparatio. Ability to summarize curret OSD policies regardig facilities maagemet. This course is desiged for all persoel ew to Housig ad who have ot had a strog backgroud i facilities maagemet. No specific course prerequisites are recommeded. FAC DAYS Housig Ispector/Egieer Techicia Studets will be exposed to the ecessary skills ad tools to successfully idetify ad maage the maiteace workload of military housig facilities. Participats will better cotrol their maiteace program by effectively diagosig the causes of poor maiteace practices ad developig a corrective strategy. This course is ot a home ispectio certificatio course, or is it a mechaical or electricial techicias course. By the ed of this course studets will be able to: Idetify the types ad purposes of ispectios, icludig the creatio of a maiteace pla for vacat quarters. Develop osite ispectio procedures. Refresh kowledge of COR duties ad resposibilities. Gai a uderstadig of workflow process icludig work order procedures. Demostrate practical skills ad techiques i ispectio procedures, icludig completio of forms, customer service ad commuicatio. Lear techiques of parterig with other service providers through cooperatio i group activities. This course is recommeded for persoel ivolved i the ispectio of govermet housig facilities, either as part of assigmet/termiatio of quarters or BOM work. This course is also recommeded for the supervisors of these idividuals. No specific course prerequisites are recommeded. FAC DAYS Foudatios of Asset Maagemet Whether i military housig or private residetial situatios, beig resposible for assets requires kowledge of facilities maagemet ad fiacial plaig. This two day course is desiged to improve the uderstadig of the asset maagemet process, emphasizig the retetio of quality facilities. By the ed of this course studets will be able to: Uderstad asset coditios ad the cocept of sustaimet, restoratio ad moderizatio. Apply the plaig process to asset maagemet situatios. Itegrate short ad log rage fiacial plaig with facilities maagemet. This course is recommeded for those idividuals idetified as maagemet cadidates, GS 9 ad others with fiacial or facilities maagemet resposibilities with a housig office. It is recommeded that both FAC 300 ad FIN 200 or 201 be take prior to this course. REGISTER TODAY AT MHLI Traiig Programs 11

12 300 SERIES FACILITIES FOCUS AREA FAC 308 AVAILABLE ONLINE 30 AUGUST 2018 Certified Commuity Housig Ispector (CCHI) Surrouded by electroic commuicatios, social media, ad digital marketig, our military housig customers fid themselves pushed to PCS quickly ad report for duty expeditiously. Military members ad their families wat safe, adequate housig whe they PCS ad they rely o Military Housig Offices (MHOs) to fulfill their eeds. Whe assistig our customers, this course focuses o the ispectio techiques MHO staffs eed, how to apply them, ad the tools eeded, so as to ease the mids of military members durig ad after their moves. FAC DayS Certified Military Housig Ispector (CMHI) This course is desiged for persoel ivolved i the maagemet of both govermet housig facilities ad private sector ispectios. Studets will be exposed to the ecessary skills ad tools to successfully ispect to meet DoD miimum acceptability criteria. They will also be taught to idetify ad maage the sustaimet, reovatio ad moderizatio workloads of military housig facilities. This certificatio course will provide a greater uderstadig of ispectio priciples for existig or ewly costructed facilities both private sector ad govermetal. Studets will be exposed to the various phases of costructio from site work to fial acceptace, chage of occupacy maiteace requiremets, ad maagemet of cotract vehicles i a military settig. A portio of the class is devoted to uderstad mold, it s causes, implicatios, ad practical treatmet of affected areas, as well as other safety ad livability issues. This course is ot a home ispectio certificatio course, or is it a mechaical or electrical techicia course. By the ed of this course studets will be able to: Idetify the types ad purposes of commuity ad govermetal ispectios. Develop osite ispectio procedures ad pla maiteace for vacat govermet quarters ad for-ret commuity housig. Refresh kowledge of COR duties ad resposibilities. Demostrate practical skills ad techiques i ispectio procedures, icludig familiarity with miimum adequacy stadards. Idetify the poits of ispectio for cocrete ad exterior eclosure work, iterior electrical work, iterior plumbig work, HVAC systems, furishigs ad istalled fixtures ad associated facility compoets. Uderstad the cause of mold i facilities ad be prepared to take steps leadig towards remediatio. Demostrate familiarity with various costructio trades, codes ad plaig cosideratios ad critical cosideratios for ispectio, with emphasis o special requiremets of Wouded Warriors ad ADA compliat facilities. Iput required iformatio ito emh as appropriate. This course is recommeded for persoel resposible for the maiteace ad ispectio of both family ad bachelor govermet housig facilities. This course is also recommeded for the supervisors of these idividuals. No specific course prerequisites are recommeded. 12 MHLI Traiig Programs REGISTER TODAY AT

13 400 SERIES MANAGEMENT FOCUS AREA MGT Days Itroductio to Family Housig Maagemet This course provides a comprehesive overview of housig operatios ad as such, provides the buildig blocks for future career growth. By the ed of this course studets will be able to: Explai the missio ad busiess of housig. Summarize the housig orgaizatio icludig all fuctioal areas ad levels. Execute improved customer service skills. Distiguish betwee the requiremets ad importace of facilities ad fiacial maagemet. This course is recommeded for ew housig employees ad for those who iteract with the housig office. No other specific course prerequisites are recommeded. MGT 404 AVAILABLE ONLINE DoD & Service Housig Orgaizatio & Culture (DSHOC) CUSTOM VERSIONS AVAILABLE FOR Army, Navy, Air Force OR Marie Corps For the ewbie or as a comprehesive refresher to old timers, this course presets a overview ad history of Housig, while itroducig privatizatio i DoD ad the selected Service. It describes federal ad private sector staffs ad their roles i servig military customers, with a i-depth review of the selected Housig Service Office (HSO) ad the traditios ad culture of the military members they serve. Uderstadig your customer leads to excellece i service. MGT Days Techiques of Leadership, Maagemet ad Commuicatio I today s fast paced eviromet where techology, iformatio flow ad busiess practices are costatly chagig, may believe that maagers act more like leaders ad leaders ofte maage. This is great, if you kow how maagers maage ad how leaders lead. Kowig is oly part of the equatio, how do you effectively commuicate this withi your orgaizatio? This course will look i depth at both sides of the coi ad help you prepare for either or both roles ad the lear to effectively commuicate both. REGISTER TODAY AT MHLI Traiig Programs 13

14 500 SERIES UH/LODGING FOCUS AREA UH Days Itroductio to Uaccompaied Housig ad Furishigs Maagemet This three day course is for persoel assiged to maage UH ad Furishigs at all levels both military ad civilia. Participats of this course lear the basic elemets of UH ad furishigs maagemet. This course requires miimum kowledge of military termiology ad basic persoal maagemet skills. This course ca be customized to be Service specific. By the ed of this course studets will be able to: Be familiar with required policies, directives ad istructios goverig UH ad Furishigs maagemet. Be familiar with terms ad abbreviatios relatig to UH ad Furishigs. Be able to idetify offices i the chai of commad resposible for UH ad Furishigs maagemet. Uderstad Furishigs requiremets. Uderstad UH ad Furishigs fiacial requiremets. Uderstad etitlemets ad miimum stadards of acceptable space ad privacy. Uderstad utilizatio requiremets. Uderstad Facilities Coditio Reportig. Be able to develop effective check-i/check-out welcome package that icludes all guidace for livig i UH. Uderstad the requiremets of a UH maiteace program. UH Days Itroductio to Uaccompaied Housig Maagemet This two day course is for persoel assiged to maage UH at all levels both military ad civilia. Participats of this course lear the basic elemets of UH maagemet. The course requires miimum kowledge of military termiology ad basic persoal maagemet skills. By the ed of this course studets will be able to: Be familiar with required policies, directives ad istructios goverig UH maagemet. Be familiar with terms ad abbreviatios relatig to UH. Be able to idetify offices i the chai of commad resposible for UH maagemet. Uderstad UH ad furishigs fiacial requiremets ad budgetig requiremets. Uderstad UH furiture requiremets. Uderstad etitlemets, miimum stadards of acceptable space ad privacy Uderstad the DoD Wouded Warrior Program. Uderstad utilizatio requiremets. Uderstad Facilities Coditio Reportig. Be able to develop effective check-i/check-out welcome package that icludes all guidace for livig i the UH. Uderstad the requiremets of a UH maiteace program. 14 MHLI Traiig Programs REGISTER TODAY AT

15 500 SERIES UH/LODGING FOCUS AREA UH Days Itroductio to Furishigs Maagemet This course provides housig professioals ad other persoel assiged to maage furiture programs with a comprehesive overview of requiremets as well as miimum furiture specificatios established by DoD ad the specific Services. The course cocetrates o uderstadig what quality furiture is, determiig eeds, procuremet regulatios ad determiig what a good proposal is by usig Best Value Selectio. The course ca be customized to a specific Service requiremet. By the ed of this course studets will be able to: Idetify refereces ad termiology associated with the maagemet of a DOD furiture program. Uderstad the basics of furiture maufacturig ad idetify miimum quality specificatios. Determie miimum requiremets for furiture. Develop iitial issue ad replacemet plas. Idetify fudig sources. Uderstad DOD purchasig requiremets. Uderstadig Best Value cotract awards. Uderstadig ivetory cotrol. Uderstad the requiremets of furiture storage ad disposal. UH DayS Certified Defese Uaccompaied Housig Maager (CDUHM) Level 1 MHLI is proud to joi with our strategic parters the Professioal Housig Maagemet Associatio ad the Natioal Apartmet Associatio to preset the first certificatio program specifically iteded for persos ivolved i the maagemet of Uaccompaied Housig (UH). Successful completio of this five day course will ear studets the certificatio as a Certified Defese Uaccompaied Housig Maager. This course is desiged to provide a UH maager with the basic skills required to maage a UH operatio that has ot yet bee privatized. This icludes permaet party ad studet UH. Attedees will be required to participate i group exercises as well as doig subject matter research to be ready for each day s lessos. Attedees will be required to pass the fial ope text examiatio with a score of 85% or better to receive certificatio. By the ed of this course studets will be able to: Uderstad the curret state of the DoD UH Program ad its goals. Uderstad the requiremets for quality facilities maiteace ad log rage maiteace plaig. Uderstad curret huma resources requiremets. Uderstad missio, fuctios ad tasks. Develop a miimum staffig requiremet. Uderstad the requiremets for developig stadard operatig procedures for each fuctio i a UH operatio. Uderstad the DoD budget process. Develop miimum fudig requiremets for UH operatios. Uderstad UH furishigs requiremets ad quality furiture specificatios. Develop a iitial issue furiture requiremet. Uderstad UH cotract requiremets. Develop a statemet of work for a UH fuctio. This course is a advaced level certificatio course. It is iteded for persoel who have experiece i Uaccompaied Housig ad/or for persoel who have take other etry ad itermediate Uaccompaied Housig courses. No other specific course prerequisites are recommeded. REGISTER TODAY AT MHLI Traiig Programs 15

16 500 SERIES UH/LODGING FOCUS AREA UH 503A 5 DayS Certified Defese Uaccompaied Housig Maager (CDUHM) Level 2 MHLI is proud to joi with our strategic parters the Professioal Housig Maagemet Associatio ad the Natioal Apartmet Associatio to preset the secod course i our certificatio program specifically iteded for persos ivolved i the maagemet of Uaccompaied Housig (UH). This course is relevat to maagers of housig specifically assigable to Sigle Service members. Successful completio of this five day course will ear you certificatio as a Defese Uaccompaied Housig Maager Level II. This course is desiged to provide a UH maager with the advaced skills required to maage a UH operatio ad also addresses the cocepts of privatizatio of UH. Attedees will be required to participate i group exercises as well as subject matter research to be ready for each day s lessos. Attedees will be required to participate i a group fial presetatio. Attedees are ecouraged to brig a laptop to class. By the ed of this course studets will be able to: Uderstad upper level leadership ad maagemet cocepts. Uderstad the requiremets for quality facilities maiteace ad log rage maiteace plaig icludig prevetative maiteace programs. Develop staffig requiremets based o established missio, fuctios ad tasks ad budget costraits. Develop stadard operatig procedures for fuctios i a UH operatio. Perform cost beefit aalysis for determiig the most cost effective delivery of service. Develop a performace-based Statemet of Work for a UH operatio. Develop log rage fudig requiremets for UH operatios. Develop ad justify future year program requiremets. Before attedig this course you must complete UPH 503 ad be certified as a CDUHM Level I. Waivers of the prerequisite will ot be cosidered. 16 MHLI Traiig Programs REGISTER TODAY AT

17 600 SERIES PRIVATIZATION FOCUS AREA PLEASE NOTE: The followig courses are of geeral iterest ad use to all persoel workig i military housig of ay type. They are, however, vital to those persoel, federal or private sector, who are or will be ivolved with privatizatio. PVT Days AVAILABLE ONLINE Certified Defese Privatizatio Maager CDPM Level 1 MHLI is proud to joi with our strategic parters Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. This is a Level Oe offerig ad is iteded to cover the privatizatio process from cocept to pre-trasitio. The itet is to prepare the maagemet level persoel for ot oly the requiremets of the privatizatio process but to recogize challeges to the maagemet process i the traditioal housig office. This course will cover the Cogressioal legislatio applicable to privatizatio, the Departmet of Defese guidace, a compariso of the various Services programs, ethical cosideratios, private sector maiteace, fiacial ad huma resource practices as compared to curret Service practices. Also discussed are the traditioal maagemet roles of commuicatig ad directig work flow, team buildig cosideratios ad chage maagemet i order to better prepare the maagemet persoel to successfully trasitio from a traditioal housig operatio to a privatized operatio. By the ed of this course studets will be able to: Summarize the privatizatio processes ad goals of the Services. Explai the role of the private sector parters. Compare the differet methodologies for results orieted oversight. Execute your role i the privatizatio process. Orgaize ad itegrate a workig privatizatio partership. This course is iteded for all levels of persoel who are or may be ivolved i the privatizatio of military housig. REGISTER TODAY AT MHLI Traiig Programs 17

18 600 SERIES PRIVATIZATION FOCUS AREA PVT 600A 4.5 Days Certified Defese Privatizatio Maager CDPM Level 2 MHLI is proud to joi with our strategic parters Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. This is a Level Two offerig ad is iteded to cover the privatizatio process from trasitio to log term viability. The itet is to prepare maagemet level persoel for the requiremets of the Portfolio Asset Maagemet (PAM) process ad provide traiig i fiacial aalysis to assist i idetifyig treds that may positively or egatively affect the program success. This course will cover the Cogressioal ad the Departmet of Defese PAM reportig requiremets, the PEP program, resposibilities of the Portfolio ad Asset Maager, private sector fiacial reportig metrics ad evaluatio of fiacial spreadsheet data to assist i the decisio makig process. Also discussed will be persoel trasitio issue, program cotiuity ad other maagemet tasks idetified i the various Service s Lesso Leared semiars. By the ed of this course studets will be able to: Recall the priciples of parterig. Explai the framework ad requiremets of the Departmet of Defese PAM Program. Uderstad the relatioships betwee privatized ad o-privatized assets ad operatioal requiremets that may exist o various istallatios/bases. Pla the fiacial cosideratios i determiig project treds ad log-term fiacial viability. Successful completio of the PVT 600 Certified Defese Privatizatio Maager CDPM Level 1 course is a o-waiverable prerequisite. Maagemet persoel who will be resposible for the oversight, PAM resposibilities ad log term viability of their respective Service s privatizatio program should atted this traiig. It is also strogly recommeded that idividuals have previous traiig i private sector fiacial practices. These skill sets ca be developed through courses PVT 602, PVT 603 ad PVT 604. PVT 600B 4.5 Days Certified Defese Privatizatio Maager CDPM Level 3 Capstoe Course of the CDPM Series With the maturig of both the privatizatio process ad the traiig joitly provided by IREM ad NAA, a overall log-term capstoe program was madated. This course will cocetrate o maitaiig the relatioships ad sustaiig the privatizatio project through the term of the groud lease. This traiig is desiged to eable the Asset Maager to successfully develop the successive future geeratios ad lay the groudwork for cotiued success. By the ed of this course studets will be able to: Implemet strategic plaig to sustai the visio. Use mediatio, egotiatio, teamwork, itegrity ad ethics for a strog team. Execute the agreemet through a better uderstadig of both public ad private sector real estate. Judge the problem solvig techiques to sustai the asset through applyig ad uderstadig project maagemet as a disciplie. Material will be preseted through classroom lectures, studet discussios ad group exercises ad case studies. Successful completio of both CDPM Level 1 ad CDPM Level 2 are madatory prerequisites. 18 MHLI Traiig Programs REGISTER TODAY AT

19 600 SERIES PRIVATIZATION FOCUS AREA PVT 600/600A 8 Days CDPM Levels 1 & 2 (Combied Course) MHLI is proud to joi with our strategic parters Professioal Housig Maagemet Associatio (PHMA), the Istitute of Real Estate Maagers (IREM) ad the Natioal Apartmet Associatio (NAA) to preset the first Certificatio program specifically iteded for persos ivolved i the privatizatio of military housig. This combied eight day course is a fast paced certificatio course. The Level Oe portio of the traiig covers the privatizatio process from cocept to pre-trasitio. The course will cover the Cogressioal legislatio applicable to privatizatio, the Departmet of Defese guidace, a compariso of the various Service s programs, ethical cosideratios, private sector maiteace ad fiacial ad huma resource practices. The Level Two portio of the traiig covers the privatizatio process from trasitio to log term viability. The course will cover the Cogressioal ad Departmet of Defese PAM reportig requiremets, the PEP program, resposibilities of the Portfolio ad Asset Maager, private sector fiacial reportig metrics ad evaluatio of fiacial spreadsheet data to assist i the decisio makig process. By the ed of this course studets will be able to: Summarize the privatizatio processes ad goals of the Services. Explai the role of the private sector parters. Orgaize ad itegrate a workig privatizatio partership. Idetify the framework ad requiremets of the Departmet of Defese PAM Program. Uderstad the relatioships betwee privatized ad o-privatized assets ad operatioal requiremets that may exist o various istallatios/bases. Pla the fiacial cosideratios i determiig project treds ad log-term fiacial viability. This course is iteded for all levels of persoel who are or may be ivolved i the privatizatio of military housig. REGISTER TODAY AT MHLI Traiig Programs 19

20 600 SERIES PRIVATIZATION FOCUS AREA PVT 600A/600B 8 Days CDPM Levels 2 & 3 (Combied Course) This combied eight day course is a fast paced certificatio course iteded for perso ivolved i the privatizatio of military housig. The Level Two portio of the traiig covers the privatizatio process from trasitio to log term viability. The course will cover the Cogressioal ad Departmet of Defese PAM reportig requiremets, the PEP program, resposibilities of the Portfolio ad Asset Maager, private sector fiacial reportig metrics ad evaluatio of fiacial spreadsheet data to assist i the decisio makig process. The Level Three portio of the course will cocetrate o maitai the relatioships ad sustaiig the privatizatio project through the term of groud lease. This traiig is desiged to eable the Asset Maager to successfully develop the successive future geeratios ad lat the groudwork for cotiued success. By the ed of this course studets will be able to: Orgaize ad itegrate a workig privatizatio partership. Explai the framework ad requiremets of the Departmet of Defese PAM Program. Uderstad the relatioships betwee privatized ad o-privatized assets ad operatioal requiremets that may exist o various istallatios/bases. Pla, through a multi-day case study, the fiacial cosideratios i determiig project treds ad log-term fiacial viability. Use Mediatio, Negotiatio, Teamwork, Itegrity ad Ethics for a strog team. Execute the Agreemet through a better uderstadig of both public ad private sector Real Estate. Judge the Problem Solvig techiques to sustai the Asset through applyig ad uderstadig Project Maagemet as a disciplie. Successful completio of the PVT 600 Certified Defese Privatizatio Maager CDPM Level 1 course is a owaiverable prerequisite. Maagemet persoel who will be resposible for the oversight, Portfolio Asset Maagemet resposibilities ad log term viability of their respective Service s privatizatio program should atted this traiig. It is also strogly recommeded that idividuals have previous traiig i private sector fiacial practices. These skill sets ca be developed through courses PVT 602, PVT 603 ad PVT MHLI Traiig Programs REGISTER TODAY AT

21 700 SERIES GENERAL SKILLS AREA GEN DAYS Stress Maagemet This semiar icludes a video presetatio, exercises, hadouts ad humor i a itroductio to stress maagemet tools. The preseter obtais a commitmet from each participat to implemet the erichig ad oftetimes life-savig tools obtaied i this traiig. By the ed of this course studets will be able to: Distiguish betwee differet stress maagemet techiques. Apply stress maagemet tools ad techiques o the job. REGISTER TODAY AT MHLI Traiig Programs 21

22 IREM Traiig Successful Site Maagemet (RES201) Lear the key compoets of residetial maagemet i this itesive week-log course desiged to help those ew to the idustry see the big picture. Course participats gai the kowledge they eed to successfully complete their Accredited Residetial Maager (ARM ) certificatio exam ad maage profitable residetial assets. More experieced participats workig toward certificatio will also beefit from the opportuity to review those cocepts used daily i their work ad hoe skills that ca advace their career. Course curriculum icludes: Huma resource maagemet. Property accoutig ad budgetig. Legal issues ad risk-maagemet strategies. Osite maiteace maagemet. Professioal ethics. This is a FIVE day course, with the ARM certificatio exam offered o the morig of the SIXth day. NAA Traiig NAA Certified Apartmet Maager Course ad Exam NAA is a federatio of 164 state ad local affiliates, comprised of more tha 30,000 multi-family housig compaies represetig more tha five millio apartmet homes throughout the Uited States ad Caada. The CAM course was developed by NAA to provide the hallmark traiig for osite maager professioals. Reviewed ad updated o a ogoig basis, these te modules provide the foudatio for strog, iformed ad professioal osite maagemet. The CAM course icludes the followig modules: AFFILIATED PARTNER SPONSORED TRAINING Fair Housig: Ecompassig Fair Housig laws, families with childre, people with disabilities, advertisig ad Fair Housig, Fair Housig complaits, maagemet practices, govermet housig. Fiacial Maagemet: Ivestmets, addig value to the ivestmets, mathematics review, fiacial statemets, budgets ad property valuatio. Huma Resource Maagemet: Executive summary, employmet law, employmet practices, payroll admiistratio, traiig ad supervisio, termiatio. Risk Maagemet: Miimizig risks to residets, miimizig risks to staff, hadlig emergecies, liability ad isurace. Legal Resposibilities ad Govermet Relatios: Equal employmet, OSHA ad hazardous materials, lease ad evictios, vedor cotracts. Property Maiteace for Maagers: Buildig a team approach, the osite maager s role, exterior maiteace, iterior maiteace, prevetive maiteace, maiteace safety. Maagemet for Residetial Issues: Customer service, occupacy maagemet, security, emergecy maagemet ad residet relatios. Marketig: Itroductio to marketig, coductig marketig research, promotioal marketig, osite marketig ad the marketig pla. Commuity Aalysis: Review of elemets required to complete the comprehesive market ad maagemet aalysis, which must be submitted to complete the desigatio requiremets. Addig Value with Techology: Techology today, techology hardware, software, the Iteret, hi-tech optios ad traiig. This is a SIX day course with o classes held o Saturday or Suday. 22 MHLI Traiig Programs REGISTER TODAY AT