Practice Transformers: Caring for Communities through Collaboration and Partnership Development
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1 Practice Transformers: Caring for Communities through Collaboration and Partnership Development Moderator: Gwen Cox, RN Regional Coach/Connector Practice Transformation Support Hub Qualis Health Northwest Rural Health Conference March 26, 2018 Spokane, WA
2 Becky Corson, Clinical Administrator, Mid-Valley Clinic Omak, WA
3 Mid Valley Clinic Omak, WA o 95 MILES FROM WENATCHEE o 140 MILES FROM SPOKANE
4 What do you need? Timely Behavioral Health Services BH Services close to home BH Services for all insurance plans
5 What do you need to provide BH services? Qualified BH Provider(s) Current Primary Care Staff Support Staffing to implement BH services Insurance/Payer Participation
6 What did we try first? Psychiatric Nurse Practitioner Location Staffing Financial Feasibility
7 Re-assessment: What has worked and how can we improve upon it? PhD Psychologist Referrals
8 What do we need to implement telebehavioral health services? Willingness and buy-in from Provider and clinical staff Space and Equipment Staffing to schedule and room patients Financial viability Patients billed by Tele-Behavioral Health Provider directly Insurance coverage
9 How did you implement telebehavioral Health? Start with Terri Greer, PhD Space Equipment Staffing Research BH Services
10 How has it been working? Terri Greer, PhD Expanded Services to include billing Medicare and providing chemical dependency counseling Preparing to bill Psychiatric Collaborative Care Model Services (CoCM) G0512 Already bill for general BHI and CCM services under G0511 Other Tele-behavioral health providers
11 Leslie Robison, PhD Clinical Psychologist, Pullman Family Medicine Pullman, WA
12 Staffing: Leslie Robison, PhD (Clinical health psychology) Pullman Regional Hospital & Palouse Medical Funding: Pullman Regional Hospital/Insurance billing 1. Hospital health psychology Screening of ALL patients: PHQ-9, GAD-7, Edinburgh Postnatal Depression Screen Staff referrals 2. Palouse Medical (Primary Care) 2 different types of service Co-located care - weekly appointments/same day Integrated care with internal medicine joint care of PCP and MH
13 Bridget Beachy Director of Behavioral Health Community Health of Central WA
14 Community Health of Central Washington Federally Qualified Health Center 60 primary care clinicians Family physicians Pediatricians Internists Physician assistants/nurse practitioners BHCs Dental providers Serve 30,000 people in Central Washington 65% + on Medicaid or Medicare
15 CHCW Five clinics Central Washington Family Medicine mother ship Houses residency Serves almost 19,000 patients Yakima Pediatrics Serves almost 12,000 patients Ellensburg Serves almost 8,000 patients Naches Medical Clinic Serves over 3,000 patients Highland Clinic Serves about 500 patients
16 CHCW s why? The leadership believed it was clear the majority of driving forces in health problems was BEHAVIORAL HEALTH On demand access Broaden behavioral health beyond mental health and substance use any behaviorally based problem If you build it, they will come.
17 CHCW BHC Program psychologist (CWFM) ½ FTE contracted master s level (YP) psychologist (CWFM) ½ FTE contracted master s level (YP) 1 embedded BHC from community mental health setting (E-Burg) psychologists (CWFM) 2 full time master s level (CWFM + YP) ½ FTE contracted master s level (YP) 1 embedded BHC from community mental health setting (E-Burg) 2016 Appointment of Director of Behavioral Health Behavioral Health Education Director psychologists (CWFM) 2.5 FTE master s level (YP, CWFM) Full time BHCs split time at NMC and HC 2 open positions at E-Burg for master s level 1 post doc at E-Burg 2 interns (CWFM, YP, NMC) 2019 Increasing from 2 to 3 interns
18 Need a Vision Start with the end in mind Chipping away in increments Strategic about onboarding new BHCs, PCPs, orientation for all staff Embedding self in medical culture from hiring process to onboarding to a seat at the table organizationally
19 Who to hire? Well trained Bright Likes the team concept Flexible Spontaneous High energy Innovative
20 Barriers and Battles Yes so many! Don t take it personal Part of the change/transformation process Be patient, yet persistent Know where your non negotiables are
21 2017 Metrics CWFM Penetration rate = 19% CHCW Penetration rate = 15% Productivity: 4.1 visits/clinic (clinic is ½ day) Goal 4-5 Same-day vs scheduled: 51% Goal 50% Initial vs follow-up: 45% Initial (3-6 mos) Goal 40-50%
22 Metrics Visits in ,738 Warm hand offs 2,830
23 Recommended Readings Robinson, P., & Reiter, J. (2016). Behavioral consultation and primary care: A guide to integrating services (2 nd ed.). Springer: New York. Robinson, P. & Strosahl, K. (2009). The Primary Care Behavioral Health model: Lessons learned. Journal of Clinical Psychology in Medical Settings,16, Serrano, N. (Ed.) (2014). The Implementer's Guide To Primary Care Behavioral Health. Retrieved from:
24 For More Information Hub Help Desk: (206) or (800) ext or by Healthier Washington Practice Transformation Support Hub Web sites: Healthier Washington: Qualis Health: Hub Resource Portal: The project described was supported by Funding Opportunity Number CMS 1G from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.
25 Questions? The project described was supported by Funding Opportunity Number CMS 1G from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.
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