DISCLAIMER: ECHO Nevada emphasizes patient privacy and asks participants to not share ANY Protected Health Information during ECHO clinics.
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- Cuthbert Day
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1 DISCLAIMER: Video will be taken at this clinic and potentially used in Project ECHO promotional materials. By attending this clinic, you consent to have your photo taken and allow Project ECHO to use this photo and/or video. If you don t want your photo taken, please let us know. Thank you! ECHO Nevada emphasizes patient privacy and asks participants to not share ANY Protected Health Information during ECHO clinics.
2 REMOVING BARRIERS TO QUALITY HEALTHCARE IN THE RENO/SPARKS COMMUNITY
3 About CHA Non-profit tax-exempt organization in Northern Nevada Community Health Center Provides medical, dental and behavioral health care services-many additional services
4 Mission To provide quality, affordable, comprehensive health services to all.
5 We re not who we once were Formerly known as HAWC (Healthy Access Washoe County), formed in 1995 to serve the working uninsured Merged with St. Mary s Mission Outreach in July of 2012 to create who we are today, Community Health Alliance Improved services, new management, expanded programs, and more health center openings
6 6 Health Centers Wells Medical/Dental Health Center Record Street Health Center Neil Road Health Center Sun Valley Health Center Center for Complex Care Sparks Medical/Dental Health Center ***Not including all WIC locations and mobile dental services
7 Team Care Medicine Approach Team Care Medicine Approach at all CHA centers Quadruple aim: Better health care for the population Better care for individuals Lower cost through improvement Improved provider satisfaction
8 About Our Patients 30,000+ patients 90,000+ annual patient visits 60% Hispanic Majority Medicare/Medicaid, with uninsured as well Payor Source Visits No Insurance 20% Medicaid 53% CHIP 4% Medicare 5% Private Insurance 18% 8
9 Our Staff 250+ staff 70%+ of staff are bilingual 50+ licensed clinical professionals, including: Medical Providers (Physicians, APRNs, RNs and PAs) Behavioral Health Providers (LCSW, PhD, Psych APRN) Dentists, Hygienists Pharmacists Dieticians
10 O U R M A I N S E R V I C E S Our Main Services Primary Medical WIC Behavioral Health Pharmacy Primary Dental
11 Medical Services Primary Medical Care Pediatric Care Integrated Behavioral Health Care WIC Laboratory Services Pharmacy Immunizations Women s Health Care Breast Health Program Healthcare for the Homeless Cancer screenings
12 Women, Infants and Children Nutrition (WIC) Program Ten locations in Reno, Sparks and the North Valleys Ronald McDonald Care Mobile Healthy food Nutrition counseling Fluoride varnish Breastfeeding support Low-cost car seats Help finding a physician or dentist
13 Behavioral Health Services Integrating behavioral health into primary care-caring for the whole patient Address unhealthy lifestyle habits including: Smoking, overeating, anxiety, substance abuse issues, etc.
14 In-House Pharmacy Locations: Wells Ave Health Center Record Street Health Center Sparks Health Center Part of the 340 B Program Able to get pharmaceuticals at heavily discounted prices
15 Health Care for the Homeless We serve homeless patients at all 6 of our health centers Homeless patients are eligible for free services including: Primary medical care Immunizations Lab services Family planning services Prescriptions Dental services Behavioral health services o Partnership with Children s Cabinet for services o Additional addiction support groups hosted at VOA and Reno Works specific classes
16 Health Care for the Homeless Partnering with Reno Works Program Attending VOA Staff Meetings Substance Abuse group counseling at VOA on a weekly basis New Dental Services Available COMING SOON: Welfare eligibility worker will be on site to provide additional services
17 Dental Services Our expert dental team provides: Preventative Care Routine Cleanings Restorative Dentistry Extractions Root canals Sealants Varnishes Dentures/Partials Three permanent locations: Wells Family Dental Sparks Family Dental Record Street Dental Care for the Homeless
18 Mobile Dental Outreach Mobile dental programs Crossroads Partnership Cavity Prevention Program Children s Restorative Program Adult Mobile Outreach Senior Mobile Dental Program Pregnancy Mobile Dental Program Mobile Dental Program-Renown Healthcare Center
19 Additional Services, Programs, and Partnerships
20 Health & Wellness Classes CHA has recently started teaching classes to our Senior community at the Neil Road Community Center, right across from our Neil Road Health Center. Classes taught include: Oral Care Monitor your medications Nutrition Education
21 Transportation Services Transportation is a huge barrier in access to care for patients We help facilitate transportation for our patients via partnerships with local taxi companies, RTC, MTM, and AHN Transportation Services
22 Healthy Weight Program CHA offers free nutrition counseling services to patients. Serves children ages 5-18; children under 5 years can be seen by the WIC Registered Dieticians, CHA Pediatrician and Clinical Psychologist Food provided at meetings from FBNN Geared towards: Pre-diabetic patients >95 th percentile BMI for age
23 Food Bank of Northern Nevada Bridging Gaps in Food Security: Survey given at visit to screen patients for food insecurity Permanent food pantry location at our Wells Health Center Mobile Pantry site for entire community every 3 rd Wednesday of the month
24 Exchange Enrollment Facilitators (EEF) Program Exchange Enrollment Facilitators: Connects patients with available resources Provides patients with case management services Helps patients apply and enroll for insurance and Medicaid
25 Additional Community Partnerships Washoe County Social Services Kids Kottage Crossroads Renown Pediatric and dental emergency diversion WIC Northern NV HOPES HIV and Hepatitis C treatment Dental referrals to CHA UNSOM Project ECHO UNR Department of Psychology Clinical doctoral externships UNR School of Community Health Sciences Public Health internships Health Plan of Nevada Scheduling access for new patients Access to Health Care Network Care Chest of the Sierra Nevada Northern Nevada Dental Society Walgreens 340B program Susan G. Komen Reno Diagnostic Centers Northern Nevada Adult Mental Health Services Children s Cabinet Behavioral health services Washoe County School District State of Nevada Division of Public and Behavioral Health
26 Payment Options CHA health centers are not free clinics; with the exception of homeless services. All Medicare and Medicaid accepted Payment plan options Sliding fee discount based on income and household size.
27 For More Information: Visit our website: Like/follow us on Facebook/Twitter: Community Health Alliance Call for an appointment:
28 Questions? General Information: Charles Duarte PH: Triage line:
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