Care Certificate. Care Certificate Standard 3. Duty of Care. Name:.. Date:. Page 1 of 14

Transcription

1 Care Certificate Care Certificate Standard 3 Duty of Care Name:.. Date:. Page 1 of 14

2 Introduction Care Certificate Standard 3: Duty of Care This Standard has five learning outcomes:- 1. Understand how duty of care contributes to safe practice 2. Understand support available for addressing dilemmas that may arise about duty of care 3. Deal with comments and complaints 4. Deal with adverse events, incidents, errors and near misses 5. Deal with confrontation and difficult situations Each learning outcome has assessment criteria. The learning outcome states what you must know, or be able to do in your role as a health and social care worker. The learning outcomes have assessment criteria stating what you need to do to achieve the learning outcome. Your ability to meet the assessment criteria and achieve the learning outcomes for each standard will be assessed by a nominated colleague/s or an external assessor/s. Assessment criteria that require you to show you are able to do something require an observation of your performance. This means your assessor/nominated colleague will watch you performing your duties at work. The elearning course you have completed covered all of the knowledge required for this unit. However, you will need to demonstrate your knowledge and understanding by completing the questions in this pack; in a one to one discussion or as part of a group exercise. If your assessor asks you to complete written questions, please answer the questions in this pack as fully as you can, it may help you to refer to your notes from the elearning course. When you have finished the questions you must pass them to your assessor. Page 2 of 14

3 You must not copy your answers from any source as this will be viewed as plagiarism. If you wish to introduce information or quotes from other sources you must reference them. For example, Jones, (2014) said, A duty is a responsibility. or A duty is a responsibility. Source: this.co.uk or A duty is a responsibility. Source: Responsibility Now Magazine Creating a portfolio You will be required to create a portfolio of your work towards the Care Certificate. This means you will need to put all of your work in a folder and keep this safe. Your assessor/nominated colleague will assess your work for each standard and decide if you have met the required level of competence in the assessment criteria. Your portfolio will be your evidence of having completed all, or part of the Care Certificate. You will need to keep it in a safe place because you may be required to show it to others during your current employment and if you change your job. Page 3 of 14

4 Care Certificate Standard 3 Duty of Care Assessment methods The following assessment criteria must be observed. 3.3a Demonstrating how to respond to comments and complaints in line with legislation and agreed ways of working 3.5d Demonstrating how and when to access support and advice about resolving conflicts Has this been observed? Yes/No? Your assessor may record their observation on the document provided at the back of this workbook or on the documentation used within your workplace. A copy of the observation report will be placed in your portfolio. Page 4 of 14

5 Care Certificate Standard 3 Duty of Care Questions Learning Outcome 3.1 Understand how duty of care contributes to safe practice 3.1a Define duty of care 3.1b Describe how the duty of care affects your own work role Page 5 of 14

6 Learning Outcome 3.2 Understand support available for addressing dilemmas that may arise about duty of care 3.2a Describe dilemmas that may arise between the duty of care and an individual s rights Page 6 of 14

7 3.2b Explain what you must and must not do within your role in managing conflicts and dilemmas 3.2c Explain where to get additional support and advice about how to resolve such dilemmas Page 7 of 14

8 Learning Outcome 3.3 Deal with comments and complaints 3.3b Describe who you would ask for advice and support in handling comments and complaints 3.3c Explain the importance of learning from comments and complaints to improve the quality of service Page 8 of 14

9 Learning Outcome 3.4 Deal with adverse events, incidents, errors and near misses 3.4a Describe how to recognise adverse events, incidents, errors and near misses 3.4b Explain what you must and must not do in relation to adverse events, incidents, errors and near misses Page 9 of 14

10 3.4c List the legislations and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses Page 10 of 14

11 Learning Outcome 3.5 Deal with confrontation and difficult situations 3.5a List the factors and difficult situations that may arise from confrontation 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation Page 11 of 14

12 3.5c Describe how to assess and reduce risks in confrontational situations 3.5e Explain the agreed ways of working for reporting any confrontations Page 12 of 14

13 Feedback Form Care Certificate Standard 3 Duty of Care Standard Competence Date Standard Competence Met (tick) Met (tick) 3.1a 3.4a 3.1b 3.4b 3.2a 3.4c 3.2b 3.5a 3.2c 3.5b 3.3b 3.5c 3.3c 3.5e Please provide constructive feedback to enable learner to demonstrate competence Date Date agreed for resubmission of work Assessor... Date. Learner... Date. Page 13 of 14

14 Observation Form Care Certificate Standard 3 Duty of Care Standard Competence Met (tick) Date Standard Competence Met (tick) Date 3.3a 3.5d Please record your observation of the learner s performance in relation to the assessment criteria above. Date agreed for resubmission of work Assessor... Date. Learner... Date. Page 14 of 14