A Word from the President and the Executive Director
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- Gervais Ashley Grant
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3 A Word from the President and the Executive Director Sir, Madam, It is our pleasure to present you with the publication Access to Health Care in Your Neighbourhood. Designed specifically for your use, it presents the general health and social services offered in your neighbourhood. Just like all the other CSSSs in Québec, the mission of the CSSS de LaSalle et du Vieux Lachine is to contribute to the improvement of the health and well-being of the residents of its territory, and to ensure that the population has rapid access to the quality care and services needed. We invite you to keep this guide. It constitutes a precious reference tool, since it provides information on and explains how you can have access to the resources available in your neighbourhood. The President of the Board of Directors, Marie-Claude Jarry The Executive Director, Paul Perreault 1
4 Your health and social service centre This brochure has been sent to you as a resident of the territory of the health and social service centre CSSS de LaSalle et du Vieux Lachine. This territory comprises that of the CLSC LaSalle and of the CLSC du Vieux La Chine. In July 2004, the public health establishments located in these neighbourhoods were grouped to form your CSSS and thus combine their forces to more efficiently meet your needs. Your CSSS includes the following facilities: CLSC LaSalle Centre d accueil LaSalle* Centre hospitalier de LaSalle CLSC du Vieux La Chine Centre hospitalier de Lachine Foyer Dorval Centre d accueil de Lachine Centre d accueil Nazaire-Piché Pavillon Camille-Lefebvre * Administrative centre of your CSSS Refer to the map at the end of this guide to find the location of these facilities. 2 For further information on your CSSS, visit csss/lasallevieuxlachine or call (514) , extension 237
5 TABLE OF CONTENTS Nursing and medical services 4 Blood tests and other tests 5 Screening 6 Vaccination 7 Services for children, parents and families 8 Services for youth 9 Home care services 10 Services for seniors 11 Domestic help 12 Smoking cessation 13 To get help 15 Sexual assault 15 Substance abuse, alcoholism, compulsive gambling 15 Unwanted pregnancy 16 Pharmacy open 24 hours a day 16 Mental health 17 Suicide 17 Spousal abuse 18 To improve services 19 To become a volunteer 20 Map of the territory: list of medical clinics and facilities 21 3
6 Nursing and medical services The CSSS de Lasalle et du Vieux Lachine offers nursing and medical services, with or without an appointment. FOR INFORMATION CLSC out-patient clinics Appointment with a nurse Workshop on diabetes COPD (chronic obstructive pulmonary disease) education group Service with or without an appointment with a nurse Asthma and chronic obstructive pulmonary disease (COPD) education centre Medical clinics with or without an appointment A list of the medical clinics located in your neighbourhood is included at the end of this guide. Just ask: Certain clinics can also provide you with access to nursing care. 4 Don t forget to call ahead to verify the opening hours!
7 Don t forget to call ahead to verify the opening hours! Blood tests and other tests For blood tests, or any other tests, call one of the following facilities: Centre hospitalier de Lachine: (514) Centre hospitalier de LaSalle: (514) For blood tests, or any other tests, at home, call one of the following facilities: Don t forget to bring: your analysis prescription provided by your doctor and your health insurance card. 5
8 Screening Screening for HIV (AIDS) and STIs Screening services for HIV (AIDS) and blood-borne and sexually transmitted infections (STIs) are offered free of charge and in the strictest of confidence. In certain cases, it is important to make an appointment. FOR INFORMATION Screening for breast cancer In order to obtain a screening mammography (breast X-ray), you must have a test prescription from your doctor who will indicate where you must go. If you are between 50 and 69 years of age, you will receive a letter inviting you to pass a mammography in a designated screening centre. This letter will have the same value as a test prescription. FOR INFORMATION or contact your doctor. 6 Don t forget to call ahead to verify the opening hours!
9 Don t forget to call ahead to verify the opening hours! Vaccination Vaccination is the best way to protect yourself against several serious diseases. Don t hesitate to ask for vaccines for yourself, your children or your loved ones. Basic vaccines for children, as well as vaccines against tetanus, hepatitis and influenza for adults, are offered at the following facilities: Note: Basic vaccines for children are offered by appointment only; the vaccination campaigns generally target specific clienteles. For travellers Clinique Santé-Voyage Saint-Luc 1001 Saint-Denis Street, 6 th floor (514) McGill University Centre for Tropical Diseases, Montreal General Hospital, MUHC 1650 Cedar Street (514)
10 Services for children, parents and families Parents of babies or young children as well as future parents have access to a full range of services in their neighbourhood. FOR INFORMATION Parental crisis For support in the event of a family crisis Social emergency (514) Ligne parents (514) Éducation Coup-de-fil (514) International adoption To obtain specialized services in the area of international adoption CSSS Jeanne-Mance (514) CSSS de l Ouest-de-l Île (514)
11 Services for youth A team of professionals is available at the CSSS de LaSalle et du Vieux Lachine or in schools throughout the neighbourhood to help young people deal with a range of issues, including general health, sexuality (contraception, blood-borne and sexually transmitted infections, etc.), pregnancy, substance abuse, family problems, and other concerns. Note that in accordance with the rights granted under the Civil Code of Québec, anyone who is 14 or over can obtain health services in the strictest of confidence. FOR INFORMATION Youth clinic CLSC du Vieux La Chine (514) Youth clinic CLSC LaSalle (514) Sacado Counseling services for teenagers and young adults (514) Youth Protection To report a situation to the Director of Youth Protection (DYP) Centre jeunesse de Montréal (514) Batshaw Youth and Family Centres (514) Tel-Jeunes Hotline, counseling and referral services available at all times (514)
12 Home care services Home care services are offered, following an evaluation, to persons who are experiencing temporary or permanent disabilities, for example senior citizens, handicapped or convalescent persons, persons with AIDS or chronic illnesses, or the terminally ill. FOR INFORMATION 10
13 Services for seniors The CSSS de LaSalle et du Vieux Lachine offers several services tailored specifically to the needs of senior citizens. Other services are offered to the families and informal caregivers. FOR INFORMATION Abuse and negligence If you notice that a senior citizen is the victim of negligence or of physical or psychological abuse, ask for the advice of the professionals at your CSSS: or call Info-Abus: (514) Tel-Aînés Hotline, referral and prevention services designed for senior citizens and their loved ones (514)
14 Domestic help Regular housekeeping or big cleanup services are offered at a reduced rate, based on family income, to people aged 65 or more, through the Government of Québec Financial Assistance Program. People under 65 who require domestic assistance after surgery or as a result of illness or other incapacity need a referral from their CLSC to qualify for the reduced rate. This solution allows people to obtain affordable, quality domestic help while supporting a local business. In your neighbourhood, these services are offered by: Loginet (514)
15 Smoking cessation You have decided to stop smoking for good but you need help? Take advantage of the resources offered to you free of charge. The smoking cessation centre in your neighbourhood Take advantage of the customized services offered free of charge by the smoking cessation centre and receive advice on the best ways to stop smoking once and for all. Interventions on a one-to-one or group basis. Smoking Cessation Centre of the CSSS CLSC LaSalle (514) , extension 2267 Centre Vivre mieux sans fumer Hôpital Notre-Dame, CHUM (514) The toll-free hotline J arrête Ask for the advice of an expert in the area of tobacco cessation who will provide you with the appropriate information and documentation, suggest ways to stop smoking that meet your needs or direct you to other resources. This service is available from Monday to Thursday, from 8 a.m. to 9 p.m., and Friday, from 8 a.m. to 8 p.m. The website Browse through this interactive portal to obtain information on the smoking cessation services available online; join a chat or a support group; or refer to the list of smoking cessation centres to find the one closest to your home. 13
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17 To get help For all emergencies Sexual assault Centre pour victimes d agression sexuelle de Montréal Bilingual hotline available at all times (514) Substance abuse, alcoholism, compulsive gambling Centre Dollard-Cormier 950 de Louvain Street East (514) Maison Jean Lapointe 111 Normand Street (514) Urgence Toxico Information, assistance and referral services for persons experiencing problems in the areas of substance abuse, alcoholism or gambling (514) Gambling: Help and Referral (514)
18 to get help Substance abuse, alcoholism CRAN inc. 110 Prince-Arthur Street West (514) Le Portage 865 Richmond Square (514) Alcochoix + Information, assistance and referral services (514) Unwanted pregnancy FOR INFORMATION Grossesse-Secours Information and support services for pregnant women or for women who have just given birth (514) Pharmacy open 24 hours a day Pharmacie Gilles Dubois 5122 Chemin de la Côte-des-Neiges (514)
19 Mental health The CSSS de LaSalle et du Vieux Lachine offers assistance, follow-up and referral services in the area of mental health. FOR INFORMATION Psychiatric emergency Hôpital Douglas 6875 Lasalle Blvd. (514) , extension 2221 Déprimés anonymes Telephone help line and weekly meetings for people suffering from depression (514) Suicide Suicide-Action Montréal Hotline and support services available at all times for suicidal people, loved ones and those who are bereaved following a suicide (514)
20 to get help Spousal abuse In partnership with other community resources, the CSSS de LaSalle et du Vieux Lachine offers various services to victims of spousal abuse, as well as to children who witness domestic violence. FOR INFORMATION Resources for violent men Option: (514) Pro-Gam: (514) Entraide pour hommes de Montréal (514) Resource for violent women Option: (514) Resources for women victims of violence S.O.S. Violence conjugale (514) or (24 h/7 days) Programme Côté Cour Professional assistance services offered in the Greater Montréal area to victims of spousal and domestic violence who are required to appear in court Montréal Courthouse: (514) Municipal court: (514) Resources for gays and lesbians Gai Écoute: (514) Groupe d intervention en violence conjugale chez les lesbiennes: (514)
21 To improve services All efforts are made to ensure the quality of the services offered at the CSSS de LaSalle et du Vieux Lachine. However, you may not be satisfied with the services you have received. If such is the case, you can share your dissatisfaction with the person responsible for the service concerned. If you are still dissatisfied, you can address a complaint to the local service quality and complaints commissioner. In addition, if you need help in filing your complaint, the local service quality and complaints commissioner can assist you or refer you to an organization that has been commissioned by the minister to do so. Local service quality and complaints commissioner (514) , extension 1936 Other possible resource If you are not satisfied with the conclusions of the local service quality and complaints commissioner, call: Health and Social Services Ombudsman (514)
22 To become a volunteer The CSSS de LaSalle et du Vieux Lachine is regularly in need of volunteers to accompany residents to a hospital appointment or to lend a hand in the organization of activities in the long term care centres. If you have some free time and wish to contribute to improving the quality of life and well-being of the residents, call the following facilities to find out how: Centre d accueil de Lachine (514) , extension 222 Centre d accueil Nazaire-Piché (514) Foyer Dorval (514) Centre d accueil LaSalle (514) Centre hospitalier de Lachine (514) , extension 5192 Centre hospitalier de LaSalle (514) , extension
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A Word from the President and the Executive Director
A Word from the President and the Executive Director Sir, Madam, It is our pleasure to present you with the publication Access to Health Care in Your Neighbourhood. Designed specifically for your use,
A Word from the President and the executive director
A Word from the President and the executive director Sir, Madam, It is our pleasure to present you with the publication Access to Health Care in Your Neighbourhood. Designed specifically for your use,
A Word from the President and the Executive Director
A Word from the President and the Executive Director Sir, Madam, It is our pleasure to present you with the publication Access to Health Care in Your Neighbourhood. Designed specifically for your use,
To find out more about your CSSS, visit or call
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