Medical Staff Swedish/Edmonds Vital Save the Date P.1 P.2 P.3 P.4 P.5 Please see CARE on page 4 inside P.6

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1 76 March 2015 Medical Staff Swedish/ VitalSigns this issue P.1 Save the Date: Medical Staff Meeting CARE Training Enhancing Patient Satisfaction P.2 Patient Satisfaction Survey Comments What Are Patients Saying? P.3 Doctors Day March for Babies Honor National Healthcare Decisions Day CDIP Report P.4 Code of Conduct, Protecting Patient Privacy Swedish CME Events P.5 Register Now for Destination Swedish Caregiver Forum Create Your Swedish Web Profile P.6 Welcome New Physicians CARE Training Enhancing Patient Satisfaction Providing not only quality care to patients, but ensuring that patients feel cared for is the focus of CARE training at Swedish. Launched at the hospital about six months ago, CARE (Connect, Acknowledge, Recognize, Engage) is a project to train caregivers in the Swedish Emergency Department (ED) how to better connect with patients and enhance patient satisfaction. Part of the training has involved discussing things we can do to support the nursing staff so that they feel engaged, feel that their voices are heard and take that feeling and transfer it to the patient, says Heather Gutierrez, R.N., ED clinical nurse manager. Swedish is the first hospital in the Swedish/Providence systems to offer CARE training. The ED team was asked by Organizational Development at Providence to take part in the CARE pilot project. In 2013, the ED team increased Press Ganey patient satisfaction scores more than any other ED in the Swedish/Providence systems, says Heather. To ensure we continue to receive positive scores, CARE training is helping to show us how to sustain new ED policies and systems we have in place. Save the Date Quarterly Medical Staff Meeting Tuesday, April 21 Auditoriums A-C 5:30 p.m. dinner; 6 p.m. meeting Dinner provided. RSVP for dinner by Friday, April 17 The training involves twice monthly meetings with members of Organizational Development and staff members from the Swedish ED, hospital laboratory, patient registration and imaging all departments active in the care of emergency patients. Encouragement of nurse-leader rounding, use of whiteboards in patient rooms for communication between nurses, providers and patients, and how to use not only your head, but your heart when talking to patients have been among training topics. At the last meeting we concentrated on how thinking with your heart and acting with your heart translates to good patient care, Heather says. You want the patient to feel that they re heard and know that you care about them and want them to have a good experience. Acknowledging good work by caregivers is also an important. Staff is encouraged to write positive comments about coworkers on star-shaped cards which are posted on a Please see CARE on page 4 inside

2 Congratulations These physicians were mentioned by name in the December Press Ganey Patient Satisfaction Surveys and complimented for their great work. Adrianna Mickelson, M.D. Birth & Family Clinic Anand Patani, M.D. Aric Christal, M.D. Orthopedic Center Bich-Khanh Nguyen, M.D. Brian Takagi, M.D. Ophthalmology George Birchfield, M.D. Swedish Cancer Institute, Medical Oncology, Jason Schneier, M.D. Puget Sound Gastroenterology Jeremy Hammel, M.D. John Baumeister, D.O. Swedish Specialty Clinic Keith Luther, M.D. Kimberly Dickey, D.O. Swedish OB GYN Specialists- Linda Strong, M.D. Richard McClelland, M.D. Ryan David, M.D. Elena Geamanu, M.D. Swedish Specialty Clinic What Are Patients Saying? Below are a few positive comments from recent Press Ganey Satisfaction Surveys and discharge calls at Swedish/. Congratulations to physicians and hospital staff mentioned. "Dr. Rutherford was just wonderful and had so much compassion during my stay. He even called me back. This is just great." Physician assistant, Glenn, was so excellent. He sat down with my husband and me and explained every single blood test. We left the ED so much more confident and knowledgeable! He was just so personable." good care of our baby and for calming our nerves! Dr. Martha Moe was excellent for the delivery and circumcision. The anesthesiologist was also very good. Trish was a great labor nurse. I had good care from everybody. I was really happy Dr. Yerram delivered my baby. 5-West Dr. Josh Yi did well. 8-West I would highly recommend Dr. Cornejo. Dr. Sinnett was just great. Minor Procedures Dr. Schneier is excellent in every way! 2 Childbirth Center Cynde Bray and Jennifer Morrison were superstars! Many thanks to Dr. Erhart and Dr. Dickey for taking Love Dr. Alberts. He did a good job on my spinal surgery. Dr. Christal is wonderful.

3 Doctors Day Celebration March 30 National Doctors Day was officially designated as a national day of recognition in 1990 to honor physicians. In recognition of the talented medical staff at Swedish, we invite physicians to attend this year s Doctors Day celebration at Swedish. On Monday, March 30, a special buffet lunch will be served in the hospital s physicians lounge located on the third floor from 11 a.m. to 1:30 p.m. In addition to lunch, messages of appreciation from hospital staff will be shared with physicians. Swedish physicians consistently apply their skills and talents in a way that makes lifechanging and often life-sustaining differences in the health of patients and their families. Thank you for your uncompromising commitment and dedication to the health and well -being of patients, and to the community served by Swedish. Participation in March for Babies Honored Pictured left: Sarah Zabel, vice president of operations at Swedish, accepts the hospital s award for the third highest amount raised by a corporate sponsor in Snohomish County for the 2014 March for Babies Walk held at. This year s walk is April 25 in Everett. Look for details on how to register or make a donation to this year s walk in an upcoming issue of Vital Signs. Support this year s Swedish March for Babies team at National Healthcare Decisions Day at Swedish National Healthcare Decisions Day is Thursday, April 16. This is a day to inspire, educate and empower the public and health-care providers about the importance of advance care planning. Events planned at Swedish include information sessions focused on the benefits of advance care planning and how to begin these difficult but important conversations. We will also have staffed information tables stocked with forms and brochures on the first floor of the hospital by the Eye Center elevators and in the cafeteria. Informational posters will be distributed soon detailing the complete agenda for the events of this day. Clinical Documentation Integrity Program (CDIP) Report: January Total Reviews: 243 Total Clarifications: 38 Response Rate: 87% Physician Agree Rate: 74% January s Top 5 Clarifications: 1. Acute renal failure 2. Congestive heart failure 3. Sepsis 4. Acute blood loss anemia 5. Malnutrition Total Case Mix Index for Medicare and Managed Medicare: Thank you to the medical and surgical staff for taking the time to respond to these queries. Please contact Melanie Westerinen, Documentation Integrity Liaison, at with any questions. 3

4 Code of Conduct, Protecting Patient Privacy 4 Integrity and Compliance Swedish is committed to conducting business within ethical, legal and regulatory standards. Providers who are granted privileges are expected to comply with privacy and compliance policies and the Swedish Code of Conduct. The organization is committed to investigating all alleged violations of laws, policies, standards or procedures. Any corrective action will be based on the facts and circumstances of the violation. Violations may result in disciplinary action and could result in fines, civil and/or criminal penalties. To review the Code of Conduct, please log on to Swedish Online. Go to the Medical Staff Services department page and look for Swedish Code of Conduct under the Resources tab. You may also consult the Corrective Actions - Integrity, Compliance, Privacy, or Security Policy, PROV-HR-422 also found at Swedish Online under the Medical Staff Services department page and the Resources tab. Click on Standards, Administrative and Enterprise-wide. Scroll down until you see Corrective Actions Integrity, Compliance, Privacy or Security Policy, PROV-HR-422. Unauthorized Access to Patient Information Accessing a patient s protected health information (PHI) without a business reason constitutes unauthorized access. These incidents are neither unintentional nor inadvertent and are always a HIPAA privacy violation that may have to be reported to the government and to the patient if it poses a significant risk of financial, reputational or other harm. Unauthorized access to PHI by a member of the medical staff is subject to corrective action as defined in the Corrective Actions Integrity, Compliance, Privacy or Security Policy, PROV-HR-422. Corrective action is based on the facts and circumstances of the violation. In addition, a medical staff member may be subject to a civil money penalty and criminal prosecution. For more information on the Corrective Actions, please log on to Swedish Online. Go the to the Medical Staff Services department page, click the Resources tab, Standards, Administrative and Enterprise-wide. Scroll down until you see Corrective Actions Integrity, Compliance, Privacy or Security Policy, PROV-HR-422. Swedish CME Events Below are upcoming Swedish CME activities. Visit for locations, times and the most up-to-date information about upcoming CME activities. To sign-up for the CME mailing list, go to 5th Annual Pacific Northwest Head and Neck Cancer Symposium: Thyroid and Parathyroid Disease - A Practical Approach Friday, April 10 Annual Oncology Symposium: Personalized Medicine Friday, May 8 Swedish Liver Care NetworkSpring Hepatology Update Saturday, May 9 8th Annual Iris and Ted Wagner Endowed Lectureship (Evening Lecture) Wednesday, May 13 Ninth Annual Cerebrovascular Symposium Thursday and Friday, May Grand Rounds 2nd Thursday of the month CARE (continued from page 1) bulletin board in the ED for all caregivers to see. At the end of each month, a random drawing of the stars is held and the caregiver named on the star that s drawn wins a free coffee. It s a nice gesture to make sure staff feels appreciated, explains Heather. According to Heather, CARE training will be ongoing and if it s successful at Swedish, the project may be rolled out to other Swedish/Providence campuses. I think the training concept is great reminding caregivers why we re in health care; to care for patients and to make sure they know we care, Heather says. Medical Ethics Conference Series for Health-care Providers 4th Wednesday of the month

5 Register Now for Destination Swedish April 21 An estimated 43.7 million adults in the United States suffered from a mental illness in the past year nearly 20 percent of the population. And 1 in 5 children in the U.S., either currently or at some point during their life, have had a seriously debilitating mental disorder. Too often, the needs of these individuals with mental health concerns go unmet until their conditions worsen. The resulting increased problems and costs can become a serious burden for patients, families and the community. At this year s Destination Swedish fundraising luncheon, Tuesday, April 21 at noon at the Sheraton Seattle Hotel, you ll have the opportunity to help provide the start-up costs needed to embed mental health counselors in our primary care clinics. This will allow convenient, same-day care and help reduce the barriers many patients face when seeking care for their mental health concerns. Online registration and table captain information is available now at destination-swedish. Caregiver Forum Join Jennifer Graves, chief executive at Swedish, for a caregiver forum on Wednesday, April 15 from 7:30-8:30 a.m. in auditoriums A-C at Swedish. Refreshments will be served and all are welcome to attend. New Medical Staff (continued from page 6) Name Group Specialty Estelle S. Lin, M.D. Swedish Medical Group-Float Pool Internal Medicine Francois M. Cady, M.D. Cellnetix Pathology, Seattle Pathology Jennifer L. Droz, M.D. Swedish HealthCare For Women Obstetrics and Gynecology Junaid Q. Usman, M.D. Swedish Hospital Medicine Internal Medicine Richard W. Krouskop, M.D. Weatherby Healthcare Pediatrics Rostislav D. Ranguelov, M.D. Cellnetix Pathology, Seattle Pathology Thomas A. Dean, M.D. Cellnetix Pathology at Highline Medical Center Pathology William O. Hahn, M.D. Swedish Hospital Medicine Internal Medicine Create Your Swedish Web Profile All active Swedish/ physicians are eligible to create a physician web profile at Follow the steps below to create your profile today and attract new patients. Please also use this tool to make changes to an existing profile. Go to and enter your user name and temporary password: User name: Same as your username on the Swedish network, e.g., Tom G. Smith would be SmitTg1 Password: Lastname (case sensitive) Physicians are asked to maintain their own office information on profiles such as office hours, address/phone changes, etc. It s recommended that you change your default password (last name) to your strong password used on the Swedish network, so your Swedish logins are consistent and easier to remember. If You Need Help Please visit 5

6 Newsletter Access Vital Signs is available on our website. Visit the Medical Staff section swedish.org\medicalstaff and select Physicians Links & Resources from the menu on the left. Contributions Any medical staff member with an article or item for the newsletter should contact Amy Wyrick, marketing copywriter, at by the 1st of the month. WELCOME New Swedish/ Medical Staff Name Group Specialty Amber C. May, M.D. Swedish Pediatric Specialty/First Hill Pediatrics Cindy H. Wei, M.D. Seattle Plastic Surgery Surgery, Plastic and Reconstructive Craig J. Pastor, M.D. Puget Sound Surgical Center Surgery, Plastic and Reconstructive Dianna M. Bardo, M.D. Radia Inc. Radiology Dina M. Gordon, M.D. Swedish Ob/Gyn Specialists Obstetrics and Gynecology Dominique P. Coco, M.D. Cellnetix Pathology, Olympia Pathology Elfriede A. Agyemang, M.D. Swedish Hospital Medicine Internal Medicine Please see New Medical Staff on page 5 inside To Admit a Patient to Swedish, Call For Medical Staff information on the web, visit: Vital Signs Issue 76 March th Avenue West,, WA 98026