Services for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services

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1 Services for Children and Young People with Special Educational Needs and Disabilities Lancashire s Local Offer Lancashire s Health Services 1. Name of the service and what the service provides Lancashire Care NHS Foundation Trust - Children s Integrated Therapies and Nursing Service - Complex Packages of Care Team (CPOC) The service will complete a health needs assessment to assess the need for care. Following assessment the team maybe commissioned to deliver care to an individual child. This team provides support to children who have individual packages of care due to their very complex health needs. Typical activities include: Care as identified during assessment following protocols and procedures and individual holistic approach to care for the child and their family Support the parents in caring for their child Supply and maintenance of medical devices and/or consumables Ongoing review of children who have a package commissioned including outside external agencies Link worker for children on packages with outside agencies Working closely in partnership with other professionals and agencies. Give continuity and flexibility to families Better outcomes can be defined for children with special education needs and disabilities which include: Enabling children to access education and social activities Enabling children to reach their maximum potential and reduce hospital admission 1

2 The time and support provided is based on the individual child s needs. On-going support can be provided and the team can also be contacted by phone. 2. Address and contact details and area covered The main contact for the complex packages of care team is: Floor 5, St Peters Centre, Church St, Burnley, Lancashire - Tel: Contacts are mainly carried out in patient home. Complex packages of Care are only available to children who live in the East Lancashire area only. Out of hours contact can be made by telephone as the team have an on call system. 3. The service is for This service is for children and young people who have very complex health needs aged between 0-19 years. Eligibility is assessed on an individual basis which will determine the level of support provided. The service will not be able to provide for learning disability and mental health issues without physical complex needs. The team would refer to other services as appropriate and contribute to the Team around the Family meeting, Child in Need meetings and Education, Health and Care (EHC) Planning. 4. Accessing the Service Children and Young People or Parents and carers can make direct contact with the practitioner delivering their care. The service provided is free of charge and professionals involved with the child can refer to 2

3 service. There are currently no waiting lists. Evidence and outcomes that the service helps children and young people and their families show that there are reduced admissions to hospital with care being delivered in their own homes and enabling the child/young person to access education and social activities 5. Decision making processes used to determine who is eligible to receive a service. Decisions are made based on the Health Needs Assessment. The final decision is then made by the commissioning unit following recommendations made by the CPOC team. Recommendation are explained to parents and staff are able to visit the parent to explain the recommendation using the decision making tool. 6. Methods of communication with service users/patients and how they are involved in decision making/planning. Previous methods of communication with service users and patients has involved the use of questionnaires to generate attitudes towards what the service does well and what can be improved. Other methods of communication include: Home visits Telephone Information leaflets; Customer Care, Sharing Information With us Feedback forms from the CPOC packages The service uses Language Line and interpreters to communicate with families whose first language is not English. Other specialist communication is used where necessary, such as; basic Makaton and British Sign Language. As the child is cared for at home, the parent or carer will be informed and updated on the care of their child. Competency based training can be provided to parent and carers on request providing the team is funded. 3

4 7. Service Accessibility. Contacts are carried out in the patients home, school, respite facility and hospital. All service areas will have been risk assessed to ensure they meet the needs of the service user. All venues are wheelchair accessible and the service is delivered only in sites that provide facilities to meet the needs of the service users. The service can be contacted out of hours via the services on call system. 8. Workforce Skills and Training All staff have competency based training at least annually and comply with mandatory training. Training is specific for the needs of the child and further training would be identified within individual personal development reviews. Specialist training would be provided as identified. 9. Contacts for further information The first point of contact for a parent/carer or young person to discuss something about the care would be the package manager within CPOC if their care was commissioned. Others would contact the generic or telephone number for CPOC for more information about the service. All staff within the CPOC team and the children s integrated therapy team have a role in providing support to children and young people. There is no out of hours contact for general information. Those receiving care can contact the practitioner on call. 4

5 10. Feedback If a service user wishes to make a complaint or give a compliment, they can firstly discuss these with the nurse or support worker working with the child. If this was not deemed appropriate, all the packages have a package lead that would be the next point of contact. However, if you wish to make a formal complaint or compliment we advise you to follow the Trust process detailed on the website: or direct to the service As a service we welcome feedback regarding your experience, this can be given directly to the nurse or support worker providing the support or to the package lead as detailed above. 5