New Employee Orientation

Transcription

1 New Employee Orientation

2 Welcome to The University of Kansas Hospital You may wonder why, when there is clearly so much work to do, we devote your first few days on the job to orientation. The answer is simple: for you to be able to help us become a national leader in healthcare, you must first understand our Five-Star culture. This culture is focused on leadership in caring, healing, teaching and learning and being a best performer in service, quality, staff engagement, growth and financial sustainability. You will hear a lot about patients being at the center of everything we do. Those are not hollow words. In the late 1990s, this hospital was on the brink of closure. When we took on the challenge of transforming ourselves, we knew to be successful, all of our energy needed to be focused on producing the best outcomes and service for every patient. Our unrelenting focus on providing the best service and care is not only the right thing to do for our patients, it is also the foundation of our success as an organization. Today, our hospital is the best in Kansas City, the best in Kansas, the best in the region and among the best in the nation. By continuing our patient-centered focus, we will improve and grow even more. That is the right thing to do for our patients and will help secure our future as we move forward. As an organization, we cannot lose sight of our history or our future. We must maintain the passion to never return to where we were. We must tackle the challenges of keeping our performance levels among the highest in the nation. And in this age of healthcare reform, we must ensure a laser-focus on being the most efficient, most effective and safest hospital in the country. Your success will support our success, and the success of our organization will position you to grow and advance in your chosen career. We ask you to come to work each day prepared to give your best. No matter your job, all of us associated with The University of Kansas Hospital in any capacity share a common goal to provide the very best care for our patients. We look forward to your contributions as we continue to achieve our vision to lead the nation in caring, healing, teaching and learning. Bob Page, President and Chief Executive Officer Tammy Peterman, RN, MS Executive Vice President, Chief Operating Officer and Chief Nursing Officer Bob Page Tammy Peterman New Employee Orientation Fall

3 What makes the hospital unique The University of Kansas Hospital is a remarkable place to work. It is a place where patients receive outstanding medical care and where they feel cared for as individuals. Our success as an organization is a direct result of our culture. Our vision, mission and values are not just words on a page You will quickly find they are principles that have guided our success and by which we live every day. They inform our decision making and influence our interactions with patients and with one another. Our Vision To lead the nation in caring, healing, teaching and learning Our Mission The University of Kansas Hospital will Deliver world-class patient care to the people we serve Ensure the excellence of future patient care through exceptional learning, teaching and research Our WE CARE Values Wellness Excellence in patient care Competence and leadership Achievement through partnership and innovation Responsibility and stewardship Engagement with the community 2 New Employee Orientation Fall 2013 New Employee Orientation Fall

4 Five-Star Performance Goals The University of Kansas Hospital s Five-Star Performance Goals serve as the foundation of our patient-centered culture of care. Executing these goals sets us on a path toward achieving our vision. Quality Our goal: We give each and every one of our patients the safest care, using evidence-based methods proven to deliver the best outcomes possible. What success looks like: Our risk-adjusted mortality score is in the top 10 percent of all academic medical centers in the country. Service Our goal: We put our patients at the center of the care equation, showing them respect and treating them as individuals at each and every opportunity. What success looks like: Our patient satisfaction scores are in the top 10 percent of all hospitals in the country as measured by Press Ganey, a national company focused on patient satisfaction, and HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems, a public reporting process managed through the Centers for Medicare & Medicaid Services. People Our goal: We attract and retain the most competent and engaged workforce in the area, allowing us to provide highquality, patient-centered care. What success looks like: Our staff turnover is low and employee engagement and retention are high. Growth Our goal: We ensure the hospital has the capacity to provide our nation-leading care to all who seek it. What success looks like: We manage our patients stay with us as safely and efficiently as possible to keep diversion hours and denials as low as possible. Cost Our goal: We provide the safest care possible in the most costeffective manner by eliminating waste and reducing incidents of patient harm to zero. What success looks like: Our operating margin allows us to reinvest in our people and facilities. Surgical Intensive Care nurses Mohamed Bah, RN, and Sally Gillam, RN. Standards of Excellence The purpose of The University of Kansas Hospital Standards of Excellence is to ensure service excellence and high customer satisfaction by promoting desirable behaviors among employees. These standards are an integral part of our organization s culture. A team of hospital employees created the standards based on what they believe it takes to provide outstanding and professional care and service to patients, families and visitors. Our standards exemplify how we live the mission, vision and values of The University of Kansas Hospital. They are also aligned with our Five-Star Performance Goals of Quality, Service, People, Growth and Cost. Helpful attitude Serve all customers by providing high-quality care with courtesy and compassion. Acknowledge the presence of patients, families, visitors and co-workers immediately by smiling and introducing yourself. Exceed customers expectations and always thank them for choosing The University of Kansas Hospital. Ensure our customers maintain a positive impression of The University of Kansas Hospital through your actions and conversations. Prompt service Educate patients and families about processes and provide a comfortable atmosphere for waiting customers. Determine appropriate waiting times for services in your service area and abide by them. Communicate clearly and regularly when delays occur. Update family members regularly when awaiting results of a procedure. Offer refreshments and an apology when prolonged delays occur. Always thank customers for their patience. Response to patients needs When approached by patients or visitors, reprioritize your tasks to meet their needs promptly. All employees in patient care areas are responsible for answering call lights promptly. Whenever possible, answer call lights personally instead of using the intercom and ensure privacy and confidentiality of a patient s needs. Always address a patient by name. Anticipate a patient s needs, thereby reducing call light use. Before leaving the patient, always ask if there is anything else you can do for him or her. 4 New Employee Orientation Fall 2013 New Employee Orientation Fall

5 Check on patients before leaving the unit or department. Ensure continuity of service by reporting to co-workers or relief staff before leaving the unit or department and by returning from breaks promptly. Respect the value of patient belongings. Transport and store items safely. Communication Listen to customers. Be courteous at all times. Use clear, understandable language appropriate to the customer. Provide directions if they are easily understood. Escort visitors to their destination if directions are lengthy or complicated. Know how to operate the telephones. Provide the correct number before transferring a call, obtain callers permission before placing them on hold and thank them for holding. Answer calls promptly. Identify your department and yourself, and ask, How may I help you? Always find answers for your customers or connect them with someone who can. Privacy Make sure all patient information is kept confidential. Never discuss patients and their care in any public area. Knock before entering a patient s room. Close curtains and doors during exams and procedures. Provide a robe or second gown if the patient is up walking or in a wheelchair. Make sure a gown is the right size for the patient. In a two-bed room, keep conversations quiet to ensure privacy. If necessary, politely ask visitors to step out briefly. Elevator courtesy Let exiting passengers off before you enter. Let patients or visitors on first. Step aside or to the back to make room for others. Hold the door open while passengers enter and exit. Always smile and maintain friendly conversation. Limit business conversation to ensure confidentiality and patient privacy. When transporting patients in a bed or on a gurney, politely ask others to wait for another elevator to ensure comfort and privacy. Employees are encouraged to use the stairs when possible. Safety awareness Keep all hallways unobstructed. Move equipment to a safe area. Correct and/or report any safety hazard you see. Report accidents or incidents promptly to ensure proper resolution. Always use protective clothing/gear for procedures when indicated. Teamwork Welcome new staff members and do your part to help orient them to the department and organization. Treat one another as professionals deserving courtesy, honesty and respect. Offer to help fellow employees whenever possible. Thank co-workers for their help. Cooperate and support each other s efforts. Give recognition and praise when deserved. Address problems by going to the appropriate supervisor only after courteous, direct communication is unsuccessful. Seek a private location for a problem-solving conversation. Professional appearance Wear your identification badge correctly at all times. Follow dress code policies and wear clean, professional attire. Pay attention to the environment: pick up litter and dispose of it properly. Keep work areas clean and orderly. Return equipment to its proper place. Clean up spills promptly or seek assistance as needed. Food and beverages for employees are to be kept out of public areas. Use designated break areas. Personal pride Accept personal responsibility for satisfaction of all internal and external customers. Follow policies and procedures. Use supplies and equipment wisely for cost effectiveness. Live the values of the organization. Contribute to ongoing performance improvement. Participate in community events. Exceed expectations. Celebrate success. Culture of giving At The University of Kansas Hospital, we believe strongly in the power of community. As an academic medical center, we see ourselves as a resource to fellow caregivers, researchers, community leaders and others who work to make the lives of our patients, families, friends and neighbors better. The support we give to our community can be grouped into three areas: giving, participating and volunteering. Giving Employees can choose to give at any time; however, the hospital-wide campaign to ensure employee awareness and encourage participation is held annually in the fall. Payroll deduction is offered as a convenient way for employees to give. Employee campaign: The hospital does not receive state or federal funding. Employees have the opportunity to improve the patient experience by providing financial support to the hospital through the annual Employee Campaign. Contributions enhance patient programs, assist uninsured patients with care and medications, purchase advanced technology and fund patient resources and staff education. United Way: By partnering with United Way, we help raise funds to support agencies that provide much-needed services to many of the same people we see in our hospitals and clinics. Thu Janes, Assistant Director Continuation of Patient Care with the Cancer Center, fits a youngster with a bike helmet during a community volunteer event. Participating The University of Kansas Hospital has the top heart program in the area, the region s only National Cancer Institutedesignated cancer center and the region s only Advanced Comprehensive Stroke Center. So it will come as no surprise that our employees are strong supporters of events that give further hope to patients in those areas. Each year our employees show up in force to support the following major community walks and runs, as well as many others. American Heart Association Heart Walk Susan G. Komen Race for the Cure American Stroke Foundation Stroke Walk Volunteering HERO Hospital Employees Reaching Out gives employees additional opportunities to volunteer in community programs and events of their choice. 6 New Employee Orientation Fall 2013 New Employee Orientation Fall

6 E5 E5 is The University of Kansas Hospital s culture of operating more efficiently and streamlining practices while still keeping patient care at the forefront of everything we do. E5 stands for Every day we will focus on Excellence through Execution of best practices supportive of Efficiency and Expense Management capable of producing world-class outcomes To assist us on our journey, we seek best practices from across healthcare and from other industries. We also rely on ideas and suggestions from employees like you. Staff and those closest to our systems and processes are often in the best position to identify improvements because no one knows your job better than you do. Eliminating redundancies, waste and unneeded effort not only saves money and minimizes waste it also frees our time to focus on providing care for our patients. We have always had a culture of continuous improvement, and E5 is helping us focus our efforts even more. Whether you participate on an E5 team, or find ways on your own to work more efficiently, your efforts are important as we manage our business for continued success in the future. Neurosciences and ENT Intensive Care staff: Nurse Manager Stacy Smith, RN; Michael Johnson, RN; Michelle Taylor; and Crystal Chevalier, RN The academic advantage Many healthcare organizations talk about a multidisciplinary approach to patient care. Only at an academic medical center like The University of Kansas Hospital will you find the necessary level of knowledge and scientific inquiry to support that level of care, where specialists in different medical fields work together to make the right decisions for each patient. Here, consulting physicians are often across the hall instead of across town. The University of Kansas Hospital brings a level of expertise to patient care that comes from leadership in medical research and education. Our physicians are researchers and educators expanding the boundaries of medical knowledge. Their major breakthroughs in research lead to the treatments and technologies of the future. The hospital s physicians are not only faculty members at the University of Kansas School of Medicine, they are also at the forefront of medical discoveries taking place at the University of Kansas Medical Center. Points of pride Among our many points of pride, The University of Kansas Hospital is The best hospital in Kansas, as ranked by U.S. News & World Report The best hospital in the Kansas City area, as ranked by U.S. News & World Report The University HealthSystem Consortium s third best academic hospital in the nation (2012) The first hospital in Kansas to achieve Magnet designation The region s only adult burn center The region s only National Cancer Institutedesignated Cancer Center The region s only fully accredited advanced comprehensive stroke center The region s only nationally accredited Level I Trauma Center The region s only blood and marrow transplant center 8 New Employee Orientation Fall 2013 New Employee Orientation Fall

7 A focus on the patient All healthcare facilities take care of patients. But at The University of Kansas Hospital, we have elevated patient care to a higher level, and that single-minded focus has driven our remarkable success over the past 15 years. Patients are truly at the heart of everything we do. When the hospital became an independent entity in 1998, we created a business model of a patient-focused hospital. The phenomenal growth and success of our hospital since then is directly attributable to our determination to give patients the best medical care and the best personal care we can provide. We believe our rankings as a top regional and national provider validate our focus on the patient as our No. 1 priority. You might think these are all just numbers until you realize they represent improved quality of life, lives saved and patients who feel truly cared for. Many of these ratings take into consideration not only health outcomes, but patient assessment of the care and attentiveness of the entire hospital staff. Clinical Nurse Troy Bandy, RN 10 New Employee Orientation Fall 2013 New Employee Orientation Fall

8 U.S. News rankings Nine medical and surgical specialty programs of The University of Kansas Hospital are nationally ranked in the prestigious 2013 adult Best Hospitals lists from U.S. News & World Report. Once again, The University of Kansas Hospital is the only adult hospital in Kansas or in the Kansas City area to be ranked on any of the national lists. Specialty area Cancer 27 Cardiology & Heart Surgery 23 Diabetes & Endocrinology 38 Ear, Nose & Throat 21 Gastroenterology & GI Surgery 19 National ranking National Cancer Institutedesignated Cancer Center In 2012, The University of Kansas Cancer Center received National Cancer Institute designation, becoming just the 67th cancer center in the United States to be NCI-designated. NCI designation gives the cancer center advantages in recruiting top researchers, applying for federal funding and participating in many clinical trials available only to NCIdesignated centers. Designation also allows the cancer center to build new business opportunities and provide even better access to research. But the real advantage of NCI designation is for our patients. Access and funding for more clinical trials speeds the process of moving new discoveries into the trial phase, and greater availability of grant money helps us expand our capacity to conduct cancer research. Mortality index The most definitive measure of quality patient care is mortality. Our patients health outcomes tell a lot about our culture of quality and the responsiveness, skill and competence of our staff. Hospital mortality refers to the number of patients who die while in the hospital. Rates are calculated by considering factors such as the severity of a patient s illness or injury and expected outcomes based on national averages. A score of 1.0 means a hospital s survival rate is what would be expected given the severity of its patients illnesses or injuries. The further below 1.0 the number is, the better job a hospital has done to save lives and provide safe, quality care. The University of Kansas Hospital currently has one of the lowest standardized mortality rates in the nation. Our riskadjusted mortality index for FY2013 was Compared to other academic medical centers nationwide, this score ranks us in the top 14 percent. A low risk-adjusted mortality index is more than just a number. It means last year, 312 patients were discharged from our hospital whose diagnoses and other health-related risk factors indicated they had a low likelihood of survival. This includes even severely ill or injured patients who were considered at high risk of death. Patient satisfaction scores Patient satisfaction is a measure of the hospital experience and the quality of our service. Every aspect of that experience is important, from the attentiveness of a valet who parks a patient s car, to the concern of a physician who takes extra time explaining a surgery, to the kindness of a nurse holding a child s hand during a difficult procedure. For FY2013, we ranked in the 89th percentile in patient satisfaction among 800 large hospitals in the U.S. A high satisfaction score is a key indicator of a patient-centered hospital. University HealthSystem Consortium quality ranking The University of Kansas Hospital ranks No. 3 in quality and safety among the nation s leading academic medical centers. The ranking recognizes hospitals that deliver the highest quality of care based on results from the 2012 University HealthSystem Consortium s Quality and Accountability Study. This is the fourth time in six years the hospital has finished in the top 5 in the UHC study. UHC is an alliance of the nation s leading nonprofit academic medical centers, which are focused on delivering world-class patient care. The annual UHC Quality and Accountability Study rates academic medical centers based on mortality, effectiveness, safety, patient centeredness and efficiency. Geriatrics 18 Nephrology 35 Neurology & Neurosurgery 20 Pulmonology 17 High-performing specialties Gynecology Orthopedics Urology We are ranked as the No. 1 hospital in Kansas City, the region and the state of Kansas. This is the seventh consecutive year our hospital has ranked on the Best Hospitals list. Magnet designation The hospital earned Magnet designation in December 2006 and has maintained designation through recertifications. Magnet designation recognizes the quality of our nursing department and demonstrates the importance of nurses to the success of the entire organization. We are the first Kansas-based Magnet hospital to achieve Magnet designation the nursing profession s highest honor from the American Nurses Credentialing Center. Magnet hospitals have higher quality care, lower mortality rates and significantly higher levels of patient satisfaction and consumer confidence; they also have greater success in recruiting and retaining the best nurses. In June 2012, former Kansas Governor and current U.S. Health and Human Services Secretary Kathleen Sebelius joined university and hospital staff to award the University of Kansas Cancer Center the prestigious designation as a National Cancer Institute Cancer Center. 12 New Employee Orientation Fall 2013 New Employee Orientation Fall

9 Our leaders Board of Directors Since becoming an independent authority in 1998, the hospital has been governed by a board of directors, community leaders who volunteer their time to help guide the hospital s direction while keeping the needs of our patients and the community at the forefront. Bob Page President Chief Executive Officer Tammy Peterman, RN, MS Executive Vice President Chief Operating Officer Chief Nursing Officer Bill Marting Senior Vice President Chief Financial Officer Seated, from left: Douglas A. Girod, MD; Bob Page; Robert W. Honse; Bernadette Gray-Little, PhD Standing, from left: Robert D. Regnier; David M. Kerr; Mark R. Jorgenson; Daniel Thomas, DDS; Sharon Lindenbaum; Louis H. Wetzel, MD; Karen L. Miller, RN, PhD; Betty T. Keim; Deryl W. Wynn; Charles T. Sunderland; Kirk Benson, MD; Elizabeth H. King, PhD; Monte Coffman Chris Hansen Senior Vice President Ambulatory Services Jon Jackson Senior Vice President Chief Administrative Officer Lee Norman, MD Senior Vice President Chief Medical Officer 14 New Employee Orientation Fall 2013 New Employee Orientation Fall

10 Our history Timeline of growth and advancement The roots of our hospital can be traced to the early 1900s, when the University of Kansas first established a four-year medical school in Kansas City, Kansas. In 1977, a hospital separate from the medical center was established, and operated under university authority. Over the years, the hospital grew to stretch the limits of its 50-acre campus. The University of Kansas Hospital as you know it today began in 1998, when at hospital administrators request the Kansas Legislature approved the creation of a separate entity, The University of Kansas Hospital Authority, to operate and manage the hospital. Since that time, the hospital has experienced phenomenal growth in services offered, in number of patients cared for and in stature. Today, the hospital has 650 beds and serves thousands of patients each year through its outpatient clinics. More than 6,800 employees work on multiple campuses throughout the Kansas City metro area. The hospital has grown to be one of the leading academic medical centers in the nation University of Kansas Hospital Authority created KU MedWest opens in Shawnee Accreditation as Level I Trauma Center Sixth floor added to hospital Center for Advanced Heart Care opens Magnet designation awarded Cancer Center opens at Westwood Campus Medical Office Building opens National Cancer Institute designation awarded Adelaide C. Ward Women s Heart Health Center opens Indian Creek Campus opens Recognized as Advanced Comprehensive Stroke Center Center for Transplantation opens Neonatal Medical Home opens 16 New Employee Orientation Fall 2013 New Employee Orientation Fall

11 Campus life The University of Kansas Hospital s main campus is at 39th Avenue and Rainbow Boulevard; but there are multiple and increasing other locations in the metro area. The hospital s phenomenal growth over the past 15 years could not have been accommodated in our original location. Changes in the healthcare industry and strategic business decisions have led us to partner with existing providers in other parts of the city who fit our business model and share our philosophy of patient-centered care. As a result, we currently provide care in more than 60 locations throughout the greater Kansas City area. Growth is one of our Five-Star Performance Goals, and strategic targeted growth is good for the organization and good for patients. Having multiple locations offers added convenience for many of our patients, who can now seek medical care closer to home; it can also present challenges to employees who sometimes need to travel between sites. The University of Kansas Hospital Main Campus Kirmayer Fitness Center Staff Parking Olathe Public Parking Key ATM Elevator Escalator Restrooms Vending Area Waiting Area Olathe Boulevard Entrance Skywalk to Parking Entrance Student Center Entrance Olathe Pavilion Orthopedics Building CDU Medical Office Building Radiation Oncology Smith West Miller Entrance Smith East Cambridge Street Chapel Delp Pavilion Marc A. Asher, MD, Comprehensive Spine Center Rainbow Boulevard Robinson Wescoe Pavilion Hospital Cafeteria Gift Shop Admissions Pre-Anesthesia Testing Clinic Sutherland Guest Services Cambridge Parking Facility State Line Road Rehabilitation Medicine Eaton Salon Pharmacy Main entrance Murphy Sudler Skywalk to Parking Cambridge Café School of Nursing Orr-Major Hixson Wahl Annex Wahl East Taylor Wahl West Atrium Biomedical Research Center for Advanced Heart Care 39th Avenue Emergency Department HOSPITAL CAMPUS MAP 18 New Employee Orientation Fall 2013 New Employee Orientation Fall

12 Campus life Hospital shuttle service To assist employees as they travel between locations on the campus, parking is offered in several satellite areas, and shuttle services are provided. Because patient parking and convenience is a priority, it is very important for employees to comply with parking policies. Operating hours The shuttle operates from 5 a.m. to 11 p.m. Monday through Friday. The bus will load and unload at each stop approximately every 20 minutes. Drivers make every effort to operate on schedule, but times may be affected by weather and load demand. After 11 p.m., escort services are available through the KU Police Department, Shuttle stops The shuttle makes 12 stops near the Yellow parking lots, KU Medical Center, The University of Kansas Hospital and the Medical Office Building. The most up-to-date parking and shuttle information is on 24/7, the hospital s intranet. HOSPITAL SHUTTLE / PARKING MAP 97 Rainbow Mental Health Facility New Yellow Lot 97 Here The parking map is available on 24/7, the hospital s intranet. 20 New Employee Orientation Fall 2013 New Employee Orientation Fall

13 WESTWOOD SHUTTLE SCHEDULE / PARKING MAP Campus life Westwood shuttle A separate shuttle runs throughout the workweek to transport employees between the main hospital and the Westwood Campus. Pickup and drop off locations are at the Westwood Campus outside the entrance to the Parkway Café dining area; and at the hospital, just a few steps north of the main entrance to the Center for Advanced Heart Care on Cambridge. You will recognize the Westwood Campus shuttle by the green and yellow stripes that run down the hood. Westwood Parking Map Staff parking Visitor parking YouthFront to Westwood Lights flashing 530 a.m p.m Parking garage HG WW WW1 WWR Shuttle stop Westwood to YouthFront 537 a.m By request only p.m Check 24/7 for the most up-to-date shuttle schedule. Handicap H Westwood to Heart Center/Ortho a.m a.m p.m p.m North lot N South lot S Rainbow Boulevard Heart Center/Ortho to Westwood Rainbow R Tobacco free Tobacco use is not allowed in the workplace, inside or outside. Campus security Security is provided by the University of Kansas Medical Center Police Department, operating 24 hours a day on the main campus. Blue phones located in many areas around campus connect directly to the University of Kansas Medical Center Police dispatcher. Blue phones can be used for emergencies, nonemergencies, to request an escort and to request motorist assist. Employees can also contact campus security by calling Dining options Employees have several on-campus dining options, including the following. Bell Café, the hospital s main cafeteria, is located near the elevators on the ground floor. Cambridge Café offers breakfast, soup, salads and sandwiches. It is located on level 1 of the Center for Advanced Heart Care. Westwood s Parkway Café, located in the Cancer Center s atrium, serves breakfast and lunch. Vending machines offer a variety of choices, including sandwiches and healthy snacks. Near the hospital, off-campus dining options are myriad and diverse. Additional amenities On the main hospital campus, employees will find many convenient resources, including the following. ATMs ATMs are located near the cafeterias at the main hospital and Westwood Campus. Bookstore The KU Med Store is on the ground level of Orr-Major. Chapel Spencer Chapel, on the first floor off Wescoe Pavilion, is open daily. Spiritual care services are available by request. Catholic Mass is 4:45 p.m. Saturday and 10 a.m. Sunday. Fitness center Employees are eligible for discounted membership to the 50,000-square-foot Kirmayer Recreation Center, which includes cardiovascular and strength training equipment, racquetball and basketball courts, group fitness studios, a walking/jogging track, a whirlpool and a lap pool. Gift shops The Lobby Gift Shop is off the hospital s main lobby near the escalator. The Sunflower Gift Shop is on the first floor of Delp. Notary Public Free services are available during the week in the Admissions Office in the hospital s main lobby and in Patient Relations, near the main entrance. Pharmacy A pharmacy is located near the escalators on the ground floor of the main hospital. Shawnee Mission Parkway 22 New Employee Orientation Fall 2013 New Employee Orientation Fall

14 A great place to work We are pleased you are joining us at The University of Kansas Hospital. To have reached this point, you have been through a rigorous screening process. There is a reason for that we hire only the best candidates those who bring not only the skills, but also the integrity and compassion needed to work in the region s premier academic medical center. Alisa Ford Vice President Human Resources We are in a unique position. While many hospitals and healthcare providers are seeing their business shrink (on average, in the Kansas City area last year, the hospital market was down 0.2 percent), we have been growing up 8.6 percent. So we are in a position to hire the most qualified candidates and we chose you! There is a lot to love about working at The University of Kansas Hospital. The work is gratifying, and you will work alongside some of the most skilled and highly trained workers in their fields. Our standards of behavior and performance are very high; we expect a lot from you, because everything you do has an impact on the quality of care we provide to our patients. We offer a lot in return. In addition to medical, dental, vision, retirement and flexible spending accounts, you will find we offer many more benefits, such as employee discounts and wellness programs designed to help you save money and improve your quality of life. You will receive a comprehensive benefits guide and access to online information and enrollment. In addition, you will have an opportunity to meet one-on-one with a benefits representative. This individual meeting will ensure you fully understand the benefits available to you and your family. Because, while our business is focused on taking the best care of patients, we also want to take excellent care of our employees. Thank you for joining us. We are glad you are here. With your help, we will continue to fulfill our mission to deliver world-class patient care to the people we serve. Alisa Ford Neurosurgeon Koji Ebersole, MD 24 New Employee Orientation Fall 2013 New Employee Orientation Fall

15 Benefits package A comprehensive package of benefits Listed below are just some of the benefits available to you as an employee of The University of Kansas Hospital. You will learn more about these benefits in your benefits guide. If you have any questions, be sure to talk with your Human Resources benefits representative. New employees have 30 days from hire date to sign up for benefits. Medical Dental Prescription Vision Insurance (life, disability, AD&D, home and auto) Retirement plans In addition, look for information in the benefits guide and on 24/7 about these and many other employee benefits. Child care discounts Employees receive a 10 percent discount for children ages 2 through 12 at participating La Petite centers. Credit union As an employee of the hospital, you are eligible to join the KUMC Credit Union. Find out more at Direct deposit You can choose to have your paycheck deposited directly into a checking or savings account, or divide it between two accounts. Employee assistance program New Directions can help when employees and their families need support. Employee discounts Employees are eligible for discounts on a number of events, products and services from tickets to athletic and performing arts events to lower rates on Sprint cell phones. Flexible spending accounts Contributing to a tax-deferred FSA for healthcare or dependent care can help you save money. Metro bus pass discounts Save almost 25 percent off the cost of a monthly Metro bus pass. Find information on kumc.edu. Paid time off Eligible full-time and part-time employees receive paid time off to use for vacations, personal days and sick days. Each pay period, you accrue PTO hours based on your completed years of service and work schedule. Pet care discounts, veterinary pet insurance Because pets are part of the family, too. Rose Brooks Bridge Program Resources to break the cycle of domestic violence are available. Services for victims are provided at the hospital 24 hours a day, seven days a week. Tuition reimbursement Full- and part-time employees may be eligible for varying amounts of tuition reimbursement for college courses toward approved college degrees. Volunteer opportunities Watch the news on 24/7 you will see employees supporting the community in a number of ways, and you are invited to participate. Wellness and prevention programs The hospital offers classes, health screenings and support groups to help employees stay healthy. Center for Advanced Fetal Care Nurse Navigator Marcia Stanley, RN 26 New Employee Orientation Fall 2013 New Employee Orientation Fall

16 Holidays and Pay Schedule Paid Holidays Active full- and part-time employees receive the following paid holidays off or credit prorated by their work status. (This does not apply to PRN and temporary employees.) Eligible full- and part-time employees receive a premium of 1½ times their regular rate of pay for time worked on a holiday. Pay schedule The hospital pays employees every two weeks. Because there are 26 pay periods a year, two months each year will include a third paycheck. All first paychecks are delivered as paper checks through the mail. Employees may choose to have subsequent pay deposited directly into their bank accounts. You may complete a direct deposit form during orientation; to make changes to direct deposit or to sign up later, contact Human Resources Holidays New Year s Day Tuesday, Jan. 1 Martin Luther King Jr. Holiday Monday, Jan. 21 Memorial Day Monday, May 27 Independence Day Thursday, July 4 Labor Day Monday, Sept. 2 Thanksgiving and day after Thursday, Nov. 28 and Friday, Nov. 29 Christmas Wednesday, Dec Holidays New Year s Day Wednesday, Jan. 1 Martin Luther King Jr. Holiday Monday, Jan. 20 Memorial Day Monday, May 26 Independence Day Friday, July 4 Labor Day Monday, Sept. 1 Thanksgiving and day after Thursday, Nov. 27 and Friday, Nov. 28 Christmas Thursday, Dec PP# Pay Period Start Pay Period End Pay Day 1 12/09/12 12/22/12 01/04/ /23/12 01/05/13 01/18/ /06/13 01/19/13 02/01/ /20/13 02/02/13 02/15/ /03/13 02/16/13 03/01/ /17/13 03/02/13 03/15/ /03/13 03/16/13 03/29/ /17/13 03/30/13 04/12/ /31/13 04/13/13 04/26/ /14/13 04/27/13 05/10/ /28/13 05/11/13 05/24/ /12/13 05/25/13 06/07/ /26/13 06/08/13 06/21/ /09/13 06/22/13 07/05/ /23/13 07/06/13 07/19/ /07/13 07/20/13 08/02/ /21/13 08/03/13 08/16/ /04/13 08/17/13 08/30/ /18/13 08/31/13 09/13/ /01/13 09/14/13 09/27/ /15/13 09/28/13 10/11/ /29/13 10/12/13 10/25/ /13/13 10/26/13 11/08/ /27/13 11/09/13 11/22/ /10/13 11/23/13 12/06/ /24/13 12/07/13 12/20/ PP# Pay Period Start Pay Period End Pay Day 1 12/08/13 12/21/13 01/03/ /22/13 01/04/14 01/17/ /05/14 01/18/14 01/31/ /19/14 02/01/14 02/14/ /02/14 02/15/14 02/28/ /16/14 03/01/14 03/14/ /02/14 03/15/14 03/28/ /16/14 03/29/14 04/11/ /30/14 04/12/14 04/25/ /13/14 04/26/14 05/09/ /27/14 05/10/14 05/23/ /11/14 05/24/14 06/06/ /25/14 06/07/14 06/20/ /08/14 06/21/14 07/03/ /22/14 07/05/14 07/18/ /06/14 07/19/14 08/01/ /20/14 08/02/14 08/15/ /03/14 08/16/14 08/29/ /17/14 08/30/14 09/12/ /31/14 09/13/14 09/26/ /14/14 09/27/14 10/10/ /28/14 10/11/14 10/24/ /12/14 10/25/14 11/07/ /26/14 11/08/14 11/21/ /09/14 11/22/14 12/05/ /23/14 12/06/14 12/19/14 28 New Employee Orientation Fall 2013 New Employee Orientation Fall

17 End of orientation checklist By the end of orientation, you should... Have your badge (Human Resources) Know your employee ID number (Human Resources) Have your parking assignment/ pass (Parking Services) Have completed a direct deposit form (optional Human Resources) Know your work schedule (manager) Have received an appointment to meet with a Human Resources benefits representative (Human Resources) Your first 30 days Depending on your role and where you work, your first few days on the job may have very different requirements, including job-specific training. In general, here are some things that may need to be attended to within your first month on the job, or even sooner. You can find more information and links to many of these resources on the New Employee Orientation website on 24/7. It is located under Employee Resources. If you have a work phone, set a voice message. Set up your . Familiarize yourself with 24/7, the hospital s intranet. Enroll for benefits within 30 days of your hire date. Provide dependent eligibility information within 30 days of your hire date. To potentially qualify for medical plan savings, complete a health screen and health risk assessment (this may have been part of your preemployment process). Complete any required online training (through LMS, the hospital Learning Management System). Become acquainted with your co-workers, and begin your path toward a great career! Where to find help and information Once you are on the job, you will find your co-workers to be among your best sources of information. You can also consult your manager and representatives in human resources anytime you have questions or concerns. To help you adapt quickly, we have created a New Employee Orientation website on 24/7, the hospital s intranet. The New Employee Orientation page, located under Employee Resources, includes a checklist to help you track the things you may need to do in the early days of your employment. The site also includes information about and links to most resources new employees need, including the following. Conference room locations Parking maps Payroll Lawson Policies Shuttle schedules Training LMS Voice mail instructions Professional image standards Frequently asked questions If you have not received this information or completed these steps by the end of orientation, please contact a Human Resources representative or someone in the functional area listed. 30 New Employee Orientation Fall 2013 New Employee Orientation Fall

18 Notes and helpful numbers Your phone number Your employee ID# Your address Phone numbers Emergency 911 Campus Security and Police (non-emergency) Hospital Operator Human Resources Your department name Department location Mailing address, including mailstop Information Technology Service Desk Motorist Assist Parking Services Payroll Voice Mail Benefits contacts Your manager contact info Name Phone number Dependent Eligibility Flexible Spending Accounts Leaves, STD and LTD Life Insurance Medical, Dental, Vision Retirement Voluntary Benefits New Employee Orientation Fall 2013

19 New Employee Orientation Fall 2013