Users Guide. Your hospitalization at the Hôpital Charles LeMoyne

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Users Guide. Your hospitalization at the Hôpital Charles LeMoyne"

Transcription

1 Users Guide Your hospitalization at the Hôpital Charles LeMoyne

2 { } Table of contents 4 WELCOME TO THE HÔPITAL CHARLES LEMOYNE Our mission, our values Our Code of Ethics 6 YOUR STAY Important documents you should have with you Choosing a room Consent Double identification Requests for information on your state of health Medical record Teaching and research Interpreter Physicians, nursing personnel and health professionals Medication Meals Visits

3 10 RESOURCES AVAILABLE Hospital auxiliary Boutique Cafeteria Hairdresser Celebration of the Eucharist Spiritual Care Department Banking machine Parking Equipment loans and rentals - Wheelchairs - Television rental Telephone and receiving calls 14 INTERNAL REGULATIONS Electronic devices Smoking is prohibited Media Valuable objects Infection prevention and control Soliciting 16 SECURITY IN THE HOSPITAL Officers Emergency guidelines and exits 17 HOSPITAL DISCHARGE Your departure Care follow-up Invoicing for certain services List of the main services payable in advance 19 ASSISTANCE AND COMPLAINTS 19 USERS COMMITTEE 20 FOUNDATION 21 TELEPHONE DIRECTORY

4 { } Welcome to the Hôpital Charles LeMoyne You have been admitted to the Hôpital Charles LeMoyne due to particular needs related to your state of health. Please be assured that all the members of our staff and our physicians are dedicated to providing you with high quality, safe services in a compassionate manner. We know that your health problems and your stay in the hospital may worry you and you may have questions. This is quite normal, and we are sensitive to it. This Guide has been designed to provide you with information that will facilitate the time you spend with us. Have a good stay, and most of all, we wish you a speedy recovery! 4

5 Our mission, our values The Hôpital Charles LeMoyne is the regional and university hospital for the Montérégie. Affiliated with the Université de Sherbrooke, it works in partnership with the institutions in the health and social service network, various organizations and the community. Our mission is to see to the health and well-being of the population of the Montérégie by developing a range of acute-care hospital treatments and services in physical health, mental health and rehabilitation, as well as carrying on university research and teaching activities. Our values are quality, respect, team work and transparent communications. Our Code of Ethics To support our vision, we have adopted a Code of Ethics establishing the commitments, expectations and responsibilities of the health practitioners and users. This Code of Ethics seeks to strengthen the relationship of trust and establish a framework to facilitate collaboration between you, your family and ourselves. This Code is available in all the rooms and also on our website. 5

6 { Your stay } Important documents you should have with you: Your health insurance card; Your card for the Hôpital Charles LeMoyne; The name of your insurance company and your contract number if the latter will be paying the cost of a semi-private or a private room; The complete list of your medications and, if applicable, any natural products you take; All documents prepared by the physician who referred you to the hospital: requests for consultation with another physician, applications, results of previous examinations, etc.; Your citizenship card, landed immigrant s card or any other document issued by the Department of Immigration if you were born outside Canada; The name and contact information of a resource person to be contacted if necessary. If you were admitted to the hospital through the Emergency Department and your state of health allows, a clerk from the Admissions Office will meet with you, or he will ask a member of your family to answer the usual questions. Choosing a room Our hospital has three types of rooms: Private and obstetric rooms Semi-private rooms with 2 beds Wards with 3, 4 or 5 beds 6

7 The choice you make when you are admitted is not guaranteed. However, we try to respect your preference. Nevertheless, throughout your hospitalization, it is possible for you to change your choice of room. To this effect, a change in accommodations form must be completed. The new rate will take effect on the date this document is signed. We suggest you discuss this with the staff in the care unit or contact the Reception at , extension 3494, to ensure that this form is duly completed and signed by you, a member of your family or a significant person. Consent On your arrival at the hospital, you must sign a consent form concerning the general care that you will receive. Throughout your stay, you will be informed of your state of health and will be made aware of the choice of treatments available and the risks related to each. You will participate in all decisions concerning your health. You cannot be submitted to care (examinations, specimen samples, treatments or other interventions) without your consent. Double identification In order to ensure you are clearly identified and to prevent unfortunate incidents, the staff will ask your family and first name before each intervention, even if they already know you. Requests for information on your state of health Only your attending physician is authorized to provide you with your diagnosis and the results of your examinations. During your hospitalization, it is recommended that a single person be assigned to contact your nursing staff or attending physician for news of your condition. Please give the name of this person to the nursing personnel. This will facilitate communications between the care team and the person responsible for transmitting news to your family. 7

8 Medical record Your medical record is confidential. When you leave the hospital, your record will be kept in the Medical Records Department. The opening hours of this Department are from Monday to Friday, from 8:30 a.m. to 4:30 p.m., except on holidays. If you need a summary of your record, please make the request in writing to the Medical Records Department. For information, call Teaching and research Our institution is university affiliated and, as such, exercises important teaching and research activities. All our residents and trainees are part of a team supervised by a health professional. Our university vocation ensures not only the application of the most modern treatments, but it also contributes to improving our care targeting excellence. It is possible that your participation in a research project may be solicited. If so, please be assured that you will receive all the information necessary on the research protocol so that you can give your free and informed consent in writing. If you decide to refuse, it will in no way affect the quality of the care you receive. Interpreter Several members of our staff speak two or more languages. Some employees are also familiar with sign language. We have made up a bank of interpreters who can help you in most cases. However, these services are offered as resources are available. Physicians, nursing personnel and health professionals All our health practitioners provide you with care that respects the principles and rules of ethics provided by law as well as in the general policies ruling each profession or trade. They wear an official Hôpital Charles LeMoyne identity card at all times. 8

9 Medication On your arrival at the hospital, please provide the nursing personnel with a complete list of your medication and, if applicable, any natural products you use. If you have them with you, please inform the nursing staff and do not use them. When a relative comes to visit, you can ask them to take them to your home. These medications may not agree with those prescribed at the hospital and can also falsify the results of examinations that you will be having. Meals The food service provides balanced meals according to the Canada Food Guide. When necessary, the services of a dietetic technician are available to personalize your menus, according to your preferences. Depending on your medical condition, if you need specific nutritional support, or if you have to follow a therapeutic diet, a nutritionist will visit you to plan the changes required to your diet along with the information you need. Meal hours are as follows: Breakfast: 7:45 a.m. to 8:30 a.m. Lunch: 11:30 a.m. to 12:15 p.m. Supper: 4:30 p.m. to 5:15 p.m. To facilitate hand hygiene, a towelette is placed on your tray. It should be used to wash your hands before each meal. Visits Visiting hours are from 2 p.m. to 8:30 p.m. every day. The number of visitors is limited to two per patient. Children aged 12 years and under may visit but must be accompanied by an adult. The visiting hours and number of visitors may vary, depending on the patient s state of health and particular circumstances (pandemic, outbreak of gastroenteritis, etc.). Please check with the nursing staff and follow the instructions posted at the entrance to the hospital or the care unit. Certain units have family lounges. 9

10 { Resources available } Hospital auxiliary Over 160 volunteers generously donate their time to the well being of the patients at the Hôpital Charles LeMoyne and their families. They can pay friendly visits to bring you a little comfort. Also, members of your family or your friends can send words of encouragement to you by writing to: Their messages will be passed on to you by a volunteer. Boutique Our cheerful volunteers are pleased to serve you in their Boutique Colombine where you will find gifts, newspapers, magazines and light snacks. This boutique, located on the main floor, is fully managed by our volunteers. All profits are returned to patients through services to meet specific requests. Opening hours are Monday to Friday, from 9 a.m. to 7 p.m., Saturdays from 9 a.m. to 5 p.m. and Sundays from 11 a.m. to 5 p.m. Cafeteria The Faubourg cafeteria is located in the basement, close to the elevators. It is open every day from 6:30 a.m. to 8:45 p.m. Outside these hours, vending machines are available in the cafeteria. Posters indicate how to reach the cafeteria. 10

11 Hairdresser Hairdressing services are available in your room. Ask the Reception in your care unit for information. Celebration of the Eucharist The Eucharist is celebrated on Sundays at 11 a.m. and from Monday to Saturday at 4 p.m. in the Chapel located on the 7th floor, room AN-702. Spiritual Care Department The Spiritual Care team offers services in addition to those provided by the HCLM. Professionals and volunteers from this team will visit you once to inform you about their services, answer your questions and obtain your consent to receive other visits, if you wish. Your choice will be respected. Members of the team are available every day, from 8:30 a.m. to 4:30 p.m. They will visit you in your room to respond to your spiritual needs. An on-call service is available for emergencies. If you have a pressing need, speak to the nursing staff in your care unit and they will contact the Spiritual Care Department. If you are not Catholic, the professionals can facilitate access to the persons in charge of your faith in your community. The chapel, located in room AN-702, is open and accessible at all times. The schedule for services is posted there. Students in spiritual care receive their university training at the HCLM. So, you may receive a visit from one of them. We thank you for participating in this training. 11

12 Banking machine A banking machine, located on the ground floor, is available at all times. Parking If your hospitalization is for more than one day, we recommend that someone accompany you so that your car does not remain in the visitor s parking lot for several days. Please inform your family and friends that a visitors parking lot is available. Booths where you can pay your parking tickets are located near the main entrance of the hospital. Equipment loans and rentals If you need to rent equipment for your well-being, please consult a nurse in your unit. Wheelchairs All wheelchairs labelled Hôpital Charles LeMoyne are the property of the hospital and are available for your use within the building only. If you use a wheelchair, remember to return it to the location where you took it or leave it at the main entrance. Television rental To rent a television, please come to the Reception in the care unit where you will find a display case with TV rental order forms. Simply complete an order form and leave it in the display box. A representative will contact you within 24 hours. 12

13 Telephone and receiving calls It is easy for family and friends to call you if they are unable to visit. Most rooms are supplied with a telephone with its own number. Please be considerate of the other users in your room who are awaiting treatment, an operation or convalescing. Like you, they require peace and quiet. It is therefore prohibited to receive calls between 10 p.m. and 7:30 a.m. Family members can telephone you by dialling , followed by 8 and your room number. For outgoing calls, dial 9 followed by the 10 digit telephone number. For long distance calls, use a calling card or reverse the charges by dialling Please note, you will be charged for all long distance calls. For internal calls, dial the four digit extension number or simply the last four digits of the telephone number. There are over 20 public telephones available in various locations throughout the hospital. 13

14 { } Internal regulations Electronic devices Only radios with batteries, walkmans and small electronic games are accepted. You are permitted to bring these devices on the understanding that they remain your responsibility. The use of cell phones is prohibited at all times inside the hospital, as are laptop computers requiring internet connection. Smoking is prohibited Smoking is prohibited inside the hospital and outside within 9 metres of any exterior door. We encourage you to discuss the possibility of an alternative (a nicotine substitute) with your physician for use during your hospital stay. If you do go outside to smoke, you should, if necessary, be accompanied by a family member. 14

15 Media Any filming, media intervention and photography sessions must be authorized in advance by the Direction des communications. To protect confidentiality, no interviews, photographing or participation in this type of activity may be undertaken without your consent. Furthermore, if you or anyone close to you would like to participate in an interview or a film in the hospital, you must contact the Direction des communications at to ensure coordination or obtain the necessary authorization. Valuable objects If you will be staying in the hospital for several days, we recommend that you not keep any valuable objects in your room and to leave your jewellery at home. As we are not responsible for any lost or stolen articles, we suggest keeping as little money in your room as possible. If, for any reason, you arrive at the hospital with valuables or money in your possession, we have a secure location where they can be deposited. This service is available at all times, free of charge. Infection prevention and control We request that all people who come to Hôpital Charles LeMoyne participate actively in our infection prevention and control measures within the hospital. To this effect, everyone must maintain good hand hygiene by using the antiseptic hand sanitizers when entering and leaving a room. We also recommend you keep as few objects as possible in your room. 15

16 When applicable, it is also important to respect the rules posted at the entrances of the units or rooms concerning infection prevention and control. For information on regulations, or for any questions or suggestions, do not hesitate to speak to the person at the Reception in the care unit. These regulations apply to all visitors, who are asked to use the washrooms specifically designated for them. Furthermore, we suggest that they refrain from visiting users if they have a serious infection or a contagious illness. Soliciting In order to maintain peace and quiet and encourage recovery, no soliciting is authorized in the rooms or the units. You may not at any time be visited by salespersons, representatives or suppliers. { Security in the Hospital } Officers For your safety, the Hôpital Charles LeMoyne has an emergency measures plan. Emergency response teams are present and ready around the clock, seven days a week. Emergency guidelines and exits In the event of an emergency, please remain calm and follow the staff s instructions. It is of the utmost importance that exits labelled SORTIE D URGENCE (Emergency Exit) are used specifically for emergencies. 16

17 { } Hospital discharge Your departure The hospital personnel, physicians and administration are concerned about making hospital beds available to patients in need as quickly as possible. To this end, your cooperation is required for planning your departure as soon as your attending physician has signed your release from the hospital. Once you have received your release, you will have up to two hours in which to check out of your room. If you are unable to leave the hospital within this time, you will be directed to a waiting room. However, should you experience difficulties organising your departure, please advise us. 17

18 Care follow-up At the end of your stay, you must ask your nurse whether you need any documentation on specific care or if there are any special recommendations. Several publications concerning our services are available on our website at: Invoicing for certain services At the end of your hospital stay, you must report to the Accounting Office to notify the staff of your departure and, if applicable, pay any bills associated with your stay. The Accounting Office is located in room AS-007, near the Admissions Office. It is open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4 p.m. Outside of these hours, please report to the Admissions Office for the usual checks. Fees for hospitalization, excluding extra for private and semiprivate rooms, are paid for by la Régie de l assurance maladie du Québec. At this point you must present your Medicare Card. All uninsured services and certain other services rendered are payable in advance. The personnel in the Accounting Office will contact you with the relevant information. List of the main services payable in advance Fees for a private or semi-private room for which the user is not insured. Cosmetic surgery, certain casts, and contact or other lenses. Services provided to users who do not reside in Quebec. Accommodation expenses for extended care, etc. 18

19 { Assistance and complaints } If, in spite of our best efforts, your experience is not satisfactory, we suggest that you discuss it with your practitioner or the person responsible for the service in question. You may also, at any time, consult the Local Service Quality and Complaints Commissioner at This person works independently and is by law responsible to the Board of Directors regarding the rights of users and diligent treatment of their complaints. { Users Committee } Hôpital Charles LeMoyne has established its own Users Committee. The duties of the Users Committee are, among others, to: 1. Inform users of their rights and obligations; 2. Promote improvement in the quality of living conditions for users and assess their level of satisfaction regarding services received; 3. Defend the common rights and interests of users, or of an individual user, before the institution or any other competent authority; 4. Accompany and assist, upon request, a user in any procedure he undertakes, including filing a complaint. For further information, call , ext. 3040, or send an to: 19

20 { Foundation } The mission of the Fondation Hôpital Charles-LeMoyne is to contribute financially to hospital projects, in accordance with hospital objectives and priorities for improving the health of the population. Donations can be sent by cheque to the foundation at the following address: Fondation Hôpital Charles-LeMoyne, 3120 Taschereau Blvd, Greenfield Park (Quebec), J4V 2H1, or by cash or credit card by going directly to the office which is located on the ground floor, near the elevators. It is also possible to donate on line at the foundation s website at 20

21 { Telephone directory } General Information Admissions Medical Records Department Assistance and Complaints Hospital Auxiliary , poste 2544 Outpatients Clinic Users Committee , poste 3040 Accounting , poste 2646 Fondation Hôpital Charles-LeMoyne Prevention and Protection Emergency If calling from within the hospital, dial the extension number or simply the last four digits of the telephone number. 21

22 Notes 22

23 Notes 23

24 3120 Taschereau Blvd Greenfield Park, Quebec J4V 2H1 Tel.: Edition: 2011 Direction des communications

Welcome to E4 and F4

Welcome to E4 and F4 Welcome to E4 and F4 Surgery and Surgical Oncology Juravinski Hospital We are surgical units that care for people who may need surgery and are recovering from surgery. The staff on E4 and F4 welcome you

More information

Congratulations on the. Misericordia. anticipated arrival of your baby!

Congratulations on the. Misericordia. anticipated arrival of your baby! Congratulations on the Misericordia anticipated arrival of your baby! Misericordia Welcome! Welcome to the Misericordia Community Hospital! We hope this virtual tour will answer some of the questions you

More information

The TB Unit at Vancouver General Hospital

The TB Unit at Vancouver General Hospital The TB Unit at Vancouver General Hospital Contents Welcome... 1 Visiting hours... 2 Negative air flow... 2 Isolation precautions... 2 Clothing and valuables... 2 Smoking policy... 3 Meals... 3 Entering

More information

Welcome to the children s Ward

Welcome to the children s Ward i PADDINGTON/DISNEY WARDS PATIENT INFORMATION Welcome to the children s Ward Paddington and Disney Northampton General Hospital NHS Trust Welcome to Paddington and Disney Wards We understand that your

More information

PREAMBLE. Patients rights have accompanying responsibilities. These ones are listed in this code of ethics.

PREAMBLE. Patients rights have accompanying responsibilities. These ones are listed in this code of ethics. Code of ethics PREAMBLE Affiliated to the Université de Montréal, the Institut Philippe-Pinel de Montréal is a supraregional university psychiatric hospital specializing in forensic psychiatry and in the

More information

General information guide

General information guide Patient information General information guide i Important general information for all patients. Golden Jubilee National Hospital Agamemnon Street Clydebank, G81 4DY (: 0141 951 5000 www.nhsgoldenjubilee.co.uk

More information

Outpatient clinics. Information for patients and carers. Aberdeen Royal Infirmary

Outpatient clinics. Information for patients and carers. Aberdeen Royal Infirmary Outpatient clinics Information for patients and carers Aberdeen Royal Infirmary This leaflet is also available in large print and on computer disk. Other formats and languages can be supplied on request.

More information

ESINE and EDOLO hospital Guide for Foreign Citizens

ESINE and EDOLO hospital Guide for Foreign Citizens A.S.L. di Vallecamonica-Sebino OSPEDALE di VALLECAMONICA ESINE and EDOLO hospital Guide for Foreign Citizens 2 Dear Sir, Dear Mrs, In greeting you in our Hospital, we want first at all to wish you a soon

More information

Welcome to St Brigid s Ward

Welcome to St Brigid s Ward Welcome to St Brigid s Ward Information For Parents and Carers St Brigid s Ward 01 878 4375 01 878 4374 Main Hospital Number 01 878 4200 St.Brigids ward in a metabolic ward. Our aim is to provide the highest

More information

On the day of admission you will be asked to arrive on the ward between 11 am and 2 pm.

On the day of admission you will be asked to arrive on the ward between 11 am and 2 pm. Inpatient Information Dermatology Unit St Woolos Hospital Introduction Your consultant has put you on the waiting list for admission to the Dermatology Unit. We have developed this booklet to give you

More information

Welcome to Sarah Swift Ward

Welcome to Sarah Swift Ward Welcome to Sarah Swift Ward Ward sister Dot Christian Gavin Deputy ward managers Angela Plunkett Charissa Lim Jerry Aquino Henson Sumabat Contents p.3 Your care on Sara Swift Ward p.3 Your care in an isolation

More information

PATIENT INFORMATION GUIDE

PATIENT INFORMATION GUIDE PATIENT INFORMATION GUIDE OUR MISSION The mission of the WCA Hospital is to improve the health and well being of the people of Chautauqua County and the surrounding area in a way that includes compassion,

More information

BURY COUNCIL ELMHURST CARE HOME

BURY COUNCIL ELMHURST CARE HOME BURY COUNCIL ELMHURST CARE HOME Statement of Purpose Registered Provider Mrs Pat Jones-Greenhalgh Executive Director of Adult Care Services Qualifications MSc, CSS, 30 Years experience as a practitioner

More information

Welcome to C4 Hematology

Welcome to C4 Hematology Welcome to C4 Hematology Information for patients, families and visitors The staff of C4 welcome you to our unit. This booklet provides information about your stay in the hospital. If you would like more

More information

Medical and Surgical Intensive Care Units (MICU/SICU)

Medical and Surgical Intensive Care Units (MICU/SICU) Medical and Surgical Intensive Care Units (MICU/SICU) Welcome Having a loved one in the Medical and Surgical Intensive Care Unit (MICU/SICU) can be overwhelming. Our goal is to provide you with expert

More information

Transition Care Program at Regis Shelton Manor. Orientation Guide for clients and families.

Transition Care Program at Regis Shelton Manor. Orientation Guide for clients and families. Transition Care Program at Regis Shelton Manor. Orientation Guide for clients and families. Regis Shelton Manor 93 Ashleigh Ave. Frankston. 3199 Phone number: 9789-6999 GENERAL INFORMATION The Transition

More information

Grandview House Ltd Accommodation

Grandview House Ltd Accommodation Grandview House Ltd Accommodation Grandview House Care Home is situated on the High Street in Grantown-on-Spey near to the River Spey, which is a renowned salmon river. Grantown is a small, picturesque

More information

Holywell Neurological Centre Information about your stay

Holywell Neurological Centre Information about your stay Holywell Neurological Centre Information about your stay About Holywell Holywell Neurological Centre is a 16 bedded specialist inpatient unit situated in the north of Watford, Hertfordshire. The unit provides

More information

YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE

YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE YOU RE IN GOOD HANDS THANK YOU FOR CHOOSING ST VINCENT S PRIVATE HOSPITAL WERRIBEE Welcome to St Vincent s Private Hospital werribee From the moment you step through our doors we re looking out for you

More information

Frequently asked questions

Frequently asked questions Frequently asked questions Below is a list of frequently asked questions which we hope you will find useful. If you have any suggestions about what we could add to this page, or if your question hasn t

More information

The Adolescent Psychiatric Unit

The Adolescent Psychiatric Unit The Adolescent Psychiatric Unit A Guide for Youth and Families Phone: (250) 862-4346 Fax: (250) 862-4347 Table of Contents TABLE OF CONTENTS... 2 INTRODUCTION... 3 WHAT IS THE APU?... 3 WHAT IS AN ASSESSMENT?...

More information

Intensive Care / High Dependency Unit

Intensive Care / High Dependency Unit James Paget University Hospitals NHS Foundation Trust Intensive Care / High Dependency Unit Information for Patients and Visitors Telephone: 01493 452277 or 452274 Nurse s name dealing with initial admission...

More information

Welcome to the Neurology and Stroke Unit

Welcome to the Neurology and Stroke Unit Welcome to the Neurology and Stroke Unit Information for patients/relative/carer 2 Dear Patient/Relative I have put together some information and some common questions about the Neurology and Stroke Unit

More information

Chemotherapy Center. Information Guide for Patients and Their Loved Ones. With you... to facilitate your appointements

Chemotherapy Center. Information Guide for Patients and Their Loved Ones. With you... to facilitate your appointements Chemotherapy Center Information Guide for Patients and Their Loved Ones With you... to facilitate your appointements 2 Introduction You have just been diagnosed with cancer and will soon be undergoing

More information

Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards

Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Surgical Services treating you well Arrowe Park and Clatterbridge Trauma and Orthopaedic Wards Visiting 3-4pm, 7-8pm Other times by arrangement

More information

A Handbook for Service Users. Your Mental Health Admissions Experience

A Handbook for Service Users. Your Mental Health Admissions Experience A Handbook for Service Users Your Mental Health Admissions Experience Table of Contents Welcome to the Mid-Atlantic Wellness Institute 5 Our Vision, Mission and Values 5 Our Privacy Practices 6 Our Service

More information

My Health Packet. This packet should remain with the patient during their hospital stay, and should be taken home after discharge.

My Health Packet. This packet should remain with the patient during their hospital stay, and should be taken home after discharge. My Health Packet This packet should remain with the patient during their hospital stay, and should be taken home after discharge. Table of Contents My Rights and Responsibilities... 2 My Health Care Team...

More information

A visitor s guide to the Intensive Care Unit

A visitor s guide to the Intensive Care Unit A visitor s guide to the Intensive Care Unit Introduction This booklet has been designed to help you during your time visiting the Intensive Care Unit. We aim to ensure that you have relevant and accurate

More information

Welcome to the Special Care Nursery

Welcome to the Special Care Nursery At Home There are 4 very important jobs you must do when you are home. This is all done electronically by computer and is called e-registration. Welcome to the Special Care Nursery Providing Patient and

More information

KIA ORA & WELCOME TO STAR 2 PATIENT BROCHURE

KIA ORA & WELCOME TO STAR 2 PATIENT BROCHURE KIA ORA & WELCOME TO STAR 2 PATIENT BROCHURE We are a multi-disciplinary team of health care professionals that provide Specialist Treatment Assessment and Rehabilitation (STAR) services. STAR 2 VISION

More information

USEFUL PHONE NUMBERS AND SERVICES

USEFUL PHONE NUMBERS AND SERVICES USEFUL PHONE NUMBERS AND SERVICES AZIENDA OSPEDALIERA ORDINE MAURIZIANO DI TORINO Via Magellano, 1 10128 Turin INFORMATION: 011.508.1111 Fax no.: 011.508.2209 CUSTOMER CARE DEPARTMENT Telephone no.: 011.508.2361

More information

Benvarden Residential Care Homes Limited

Benvarden Residential Care Homes Limited Benvarden Residential Care Homes Limited Benvarden Residential Care Homes Limited Inspection report 110 Ash Green Lane Exhall Coventry West Midlands CV7 9AJ Date of inspection visit: 14 January 2016 Date

More information

Welcome to the Medical Unit at Digby General Hospital

Welcome to the Medical Unit at Digby General Hospital Patient & Family Guide 2017 Welcome to the Medical Unit at Digby General Hospital 75 Warwick Street Digby, NS B0V 1A0 Nursing station: 902-245-2502 extension 3236 Patient line: 902-245-6555 Aussi disponible

More information

Visiting the Coronary Intensive Care Unit (CICU)

Visiting the Coronary Intensive Care Unit (CICU) Visiting the Coronary Intensive Care Unit (CICU) Welcome to our unit We know that this is a difficult time for you and your family. The staff in the Coronary Intensive Care Unit (CICU) at Toronto General

More information

Acute Medical Unit (AMU)

Acute Medical Unit (AMU) Acute Medical Unit (AMU) Contents What is the Acute Medical Unit? 3 What happens when I come to the unit? 3 What if I need to stay in the unit? 4 What if I need to be admitted to hospital? 5 What happens

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Woodlands Residential Care Wood Lane, Netherley, Liverpool,

More information

VIANNEY HOUSE. Residence of St. Pius X Seminary Loras College. Dubuque, Iowa RULE OF LIFE

VIANNEY HOUSE. Residence of St. Pius X Seminary Loras College. Dubuque, Iowa RULE OF LIFE VIANNEY HOUSE Residence of St. Pius X Seminary Loras College Dubuque, Iowa RULE OF LIFE August 2014 I. INTRODUCTION St. John Mary Vianney (1786-1859) Curé of Ars We must abandon ourselves to God s Providence

More information

Madera Community Hospital 1250 East Almond Avenue, Madera, CA 93637

Madera Community Hospital 1250 East Almond Avenue, Madera, CA 93637 MADERA COMMUNITY HOSPITAL LEAGUE OF VOLUNTEERS APPLICATION To Our Prospective Member: Madera Community Hospital 1250 East Almond Avenue, Madera, CA 93637 Attached is a new member application form. Please

More information

Statement of Purpose

Statement of Purpose 2 The Acorns Wimborne Road West Wimborne Dorset BH21 2EU Statement of Purpose This Statement of Purpose sets out our aims, objectives, philosophy of care, services and facilities. The Registered Provider

More information

Toolbox Talks. Access

Toolbox Talks. Access Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that

More information

The trade fair for improved quality of life. Visitor information. Honory patron: Verena Bentele

The trade fair for improved quality of life. Visitor information. Honory patron: Verena Bentele The trade fair for improved quality of life Visitor information Honory patron: Verena Bentele REHAB Since 1980, REHAB has been one of the most important trade fairs focusing on rehabilitation, therapy,

More information

NURSING HOMES OPERATION REGULATION

NURSING HOMES OPERATION REGULATION Province of Alberta NURSING HOMES ACT NURSING HOMES OPERATION REGULATION Alberta Regulation 258/1985 With amendments up to and including Alberta Regulation 7/2017 Office Consolidation Published by Alberta

More information

Welcome brochure Unplanned admissions

Welcome brochure Unplanned admissions Welcome brochure Unplanned admissions Page 2 Your admission - p. 3 Your stay - p. 4 Your safety - p. 7 Financial information p. 8 Going home p. 10 Rights, questions, complaints p. 11 You were suddenly

More information

Love delivered daily. Love delivered daily. NEW PARENT. Handbook

Love delivered daily. Love delivered daily. NEW PARENT. Handbook Love delivered daily. Love delivered daily. NEW PARENT Handbook When you re having a baby, you want everything to be just perfect. And nobody understands that better than we do. Baylor Scott & White Medical

More information

Patient rights and responsibilities

Patient rights and responsibilities Patient rights and responsibilities (Also: Billing FAQs) Legacy Health Patient Information: Rights/Responsibilities, It s OK to Ask, Billing FAQs 1 Patient rights and responsibilities Your hospital experience

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Marys Nursing Home 344 Chanterlands Avenue, Hull, HU5 4DT

More information

Skilled Nursing Resident Drill Down Surveys

Skilled Nursing Resident Drill Down Surveys SKILLED NURSING RESIDENT DRILL DOWN SURVEYS Skilled Nursing Resident Drill Down Surveys 7/6/10, My InnerView ALL RIGHTS RESERVED No part of this work, including survey items or design, may be reproduced,

More information

MCCP Online Orientation

MCCP Online Orientation 1 Objectives At the conclusion of this presentation, students will be able to: Discuss application of HIPAA to student s role. Describe the federal requirements of the HIPAA/HITECH regulations that protect

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dovehaven Nursing Home 9-11 Alexandra Road, Southport, PR9 0NB

More information

Sutherland Heart Clinic

Sutherland Heart Clinic Sutherland Heart Clinic Patient Information Guide Sutherland Heart Clinic Level 2, The Sutherland Hospital The Kingsway, Caringbah Appointment Checklist Don t forget To get blood tests and a chest X-ray

More information

Intermediate Care Unit

Intermediate Care Unit Intermediate Care Unit 5 Merle Norman Pavilion UCLA Medical Center, Santa Monica 1250 16th Street Santa Monica, CA 90404 Intermediate Care Unit: (424) 259-9540 About Our Unit Thank you for trusting us

More information

Forensic mental health. Woodlands House

Forensic mental health. Woodlands House Woodlands House Welcome to Woodlands House This leaflet aims to provide you with answers to the common questions that people ask when they arrive at an inpatient mental health ward. If English is not your

More information

BUCKNELL UNIVERSITY. 168 th COMMENCEMENT CLASS OF 2018

BUCKNELL UNIVERSITY. 168 th COMMENCEMENT CLASS OF 2018 BUCKNELL UNIVERSITY 168 th COMMENCEMENT CLASS OF 2018 CALENDAR OF EVENTS MAY 18 20, 2018 Events listed are open to all guests attending commencement weekend (unless otherwise noted) and are free, with

More information

Welcome to Lyndon Ground ward at Sandwell Hospital

Welcome to Lyndon Ground ward at Sandwell Hospital We hope to make your child s stay with us as positive and comfortable as possible. Our Aim Our aim is to care for your child how you want us to. We will consider your and your child s individual requirements

More information

Moti Willow. Maison Moti Limited. Overall rating for this service. Inspection report. Ratings. Good

Moti Willow. Maison Moti Limited. Overall rating for this service. Inspection report. Ratings. Good Maison Moti Limited Moti Willow Inspection report 1 Watling Street Radlett Hertfordshire WD7 7NG Tel: 01923857460 Date of inspection visit: 03 April 2017 Date of publication: 03 May 2017 Ratings Overall

More information

CONTRACT OF AGREEMENT AND TERMS OF ADMISSION TO NEW LIFE USA RECOVERY CENTER

CONTRACT OF AGREEMENT AND TERMS OF ADMISSION TO NEW LIFE USA RECOVERY CENTER Free Drug and Alcohol Recovery Center Page 1 of 8 CONTRACT OF AGREEMENT AND TERMS OF ADMISSION TO NEW LIFE USA RECOVERY CENTER 1. THE PARTIES The following contract (AGREEMENT, hereafter) represents an

More information

ÉCOLE NATIONALE DE CIRQUE

ÉCOLE NATIONALE DE CIRQUE ÉCOLE NATIONALE DE CIRQUE MY College Residence Residence Regulations College Program (MAN-DEC-DEE) 2017-2018 In case of any discrepancy between the French version of the present rules and its English version,

More information

JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES

JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES JOB DESCRIPTION FOR THE POST OF HOTEL SERVICES ASSISTANT IN HOTEL SERVICES TITLE: AGENDA FOR CHANGE PAY BAND: DIRECTORATE ACCOUNTABLE TO: REPORTS TO: RESPONSIBLE FOR: Hotel Services Assistant (Generic

More information

SPONSOR/CANDIDATE HANDBOOK Registered Nursing Assistant

SPONSOR/CANDIDATE HANDBOOK Registered Nursing Assistant SPONSOR/CANDIDATE HANDBOOK Registered Nursing Assistant Professional Healthcare Development, LLC P.O. Box 399 Ona, WV 25545 (304) 733-6145 Fax: (304) 733-6146 E-mail: info@profhd.com June 2017 PHD will

More information

Application for Volunteer Work

Application for Volunteer Work Application for Volunteer Work Volunteer Services All new volunteers are required to complete an Application for Volunteer Work form. The information on this form will be treated in strict confidence under

More information

Heart Homecare Ltd. Heart Homecare Ltd. Overall rating for this service. Inspection report. Ratings. Good

Heart Homecare Ltd. Heart Homecare Ltd. Overall rating for this service. Inspection report. Ratings. Good Heart Homecare Ltd Heart Homecare Ltd Inspection report Unit G2 Wises Oast Business Centre Wises Lane Sittingbourne Kent ME9 8LR Date of inspection visit: 07 March 2017 Date of publication: 30 March 2017

More information

Sydney HouSe dignity In everything We do...

Sydney HouSe dignity In everything We do... Sydney House DIGNITY IN EVERYTHING WE DO... Sydney House Welcome to Sydney House Sydney House is a purpose built two-storey care home, situated on the outskirts of the North Norfolk town of Stalham. The

More information

YOUR ADMISSION ADMINISTRATIVE STEPS

YOUR ADMISSION ADMINISTRATIVE STEPS YOUR ADMISSION ADMINISTRATIVE STEPS During your admission, you need to present yourself to the admission office or at the Emergency ward: Identification (ID) or passport Your Carte Vitale if you have the

More information

Saresta and Serenade. Maison Care Ltd. Overall rating for this service. Inspection report. Ratings. Good

Saresta and Serenade. Maison Care Ltd. Overall rating for this service. Inspection report. Ratings. Good Maison Care Ltd Saresta and Serenade Inspection report Bromley Road Elmstead Market Colchester Essex CO7 7BX Date of inspection visit: 27 July 2016 Date of publication: 16 August 2016 Tel: 01206827034

More information

Adult Volunteer Application

Adult Volunteer Application Adult Volunteer Application Dear Community Friend: Thank you for your interest in volunteering at Slidell Memorial Hospital (SMH). Volunteering can be quite rewarding and, of course, is a great help to

More information

THE BEST EXPERIENCE OF YOUR LIFE!

THE BEST EXPERIENCE OF YOUR LIFE! FRENCH SUMMER LANGUAGE PROGRAM For 14 and 15 year old teenagers THE BEST EXPERIENCE OF YOUR LIFE! Session 1: June 30 to July 20, 2018 Session 2: July 25 to August 14, 2018 STUDENT GUIDE 5000, rue Clément

More information

Welcome to Northwick Park Renal Centre

Welcome to Northwick Park Renal Centre West London Renal and Transplant Centre Welcome to Northwick Park Renal Centre Information for patients, relatives and carers Introduction The renal centre is located on Level 2, J Block and is accessible

More information

Welcome to Rainbow Ward. Patient Information

Welcome to Rainbow Ward. Patient Information Welcome to Rainbow Ward Patient Information Author ID: CH Team Leaflet Number: CH 065 Version: 1 Name of Leaflet: Welcome to Rainbow Ward Date Produced: June 2017 Review Date: June 2019 Welcome to Rainbow

More information

Visiting the Medical Surgical Intensive Care Unit

Visiting the Medical Surgical Intensive Care Unit Visiting the Medical Surgical Intensive Care Unit Information for families This brochure has information about: The Medical Surgical Care Unit (MSICU) Members of our MSICU team How you can help care for

More information

All you need to know about your stay. Welcome to our hospital.

All you need to know about your stay. Welcome to our hospital. All you need to know about your stay Welcome to our hospital. Dear Patient Dear Visitor Welcome to the Claraspital. You are in the very best of hands with us. We offer you high-quality, holistic medicine

More information

Your Rights and Responsibilities as a Patient at Sparrow Hospital

Your Rights and Responsibilities as a Patient at Sparrow Hospital Your Rights and Responsibilities as a Patient at Sparrow Hospital Sparrow s mission is to improve the health of the people in our communities by providing quality, compassionate care to every person, every

More information

Enter & View Report. The Glenfield Surgery

Enter & View Report. The Glenfield Surgery The Glenfield Surgery 5 January 2015 Report Details Address The Glenfield Surgery 111 Station Road Glenfield Leicester LE3 8GS Service Provider East Leicestershire and Rutland Clinical Commissioning Group

More information

Therapy at the Department of Nuclear Medicine with radioactive lutetium (Lu-177-octreotate)

Therapy at the Department of Nuclear Medicine with radioactive lutetium (Lu-177-octreotate) Kanker Instituut After consultation with your physician you have decided to be treated with radioactive lutetium at the Department of Nuclear Medicine of the Erasmus MC Cancer Institute, location Daniel

More information

TABLE OF CONTENTS. Assistance offered by The Leila Rose Foundation. Guidelines for Assistance. LRF Privacy Policy. Patient Advocate Disclaimer

TABLE OF CONTENTS. Assistance offered by The Leila Rose Foundation. Guidelines for Assistance. LRF Privacy Policy. Patient Advocate Disclaimer TABLE OF CONTENTS Assistance offered by The Leila Rose Foundation Guidelines for Assistance LRF Privacy Policy Patient Advocate Disclaimer LRF Consent Form Application for Assistance Checklist 3 4 6 8

More information

CHILD CARE LICENSING REGULATION

CHILD CARE LICENSING REGULATION Province of Alberta CHILD CARE LICENSING ACT CHILD CARE LICENSING REGULATION Alberta Regulation 143/2008 With amendments up to and including Alberta Regulation 152/2016 Office Consolidation Published by

More information

Content. Preamble 3. PART A Interaction with Health Care Professionals 5. I. Member-sponsored product training & education 5

Content. Preamble 3. PART A Interaction with Health Care Professionals 5. I. Member-sponsored product training & education 5 CODE OF ETHICS Content Preamble 3 PART A Interaction with Health Care Professionals 5 I. Member-sponsored product training & education 5 II. Supporting third party educational conferences 6 III. Sales

More information

This notice describes Florida Hospital DeLand s practices and that of: All departments and units of Florida Hospital DeLand.

This notice describes Florida Hospital DeLand s practices and that of: All departments and units of Florida Hospital DeLand. MRN: FIN: FLORIDA HOSPITAL DELAND HIPAA NOTICE OF PRIVACY PRACTICES Effective Date: September 23, 2013 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN

More information

Home Care Worker Kendal and South Lakes Home Care Service

Home Care Worker Kendal and South Lakes Home Care Service Ref: 7330 Home Care Worker Kendal and South Lakes Home Care Service Dear Applicant Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed

More information

Private Care Service

Private Care Service Private Care Service Private Care Service New Cleaning Service 9.77 per Hour (For the over 65 s) Kent Card Welcome Manage your Private Care Service online Welcome 01580 762244 www.townandcountryhomecare.co.uk

More information

Patient Admission Policy & Financial Agreement

Patient Admission Policy & Financial Agreement Patient Admission Policy & Financial Agreement Name: Date of Birth: Age: Home Phone: Work: Cell: Address: Email: Social Security Number: Name of Spouse/Parent (if a minor): Emergency Contact: Name: Phone:

More information

Health Care Support Worker. Job description

Health Care Support Worker. Job description Health Care Support Worker Job description Date: December 2015 Context Barts Health NHS Trust is one of Britain s leading healthcare providers and the largest trust in the NHS. It was created on 1 April

More information

Internship Application x2645

Internship Application x2645 Internship Application 978-683-4000 x2645 Office Use Only Application Received Interview Orientation CORI TB1 TB2 Pin # Entered in Volgistics FLU PERSONAL INFORMATION First Name Last Name Street Address

More information

WHAT TO DO IF CALLED TO GIVE EVIDENCE AT A FITNESS TO PRACTISE INQUIRY

WHAT TO DO IF CALLED TO GIVE EVIDENCE AT A FITNESS TO PRACTISE INQUIRY WHAT TO DO IF CALLED TO GIVE EVIDENCE AT A FITNESS TO PRACTISE INQUIRY 1 CONTENTS Introduction 3 Before Attending The Inquiry 4 Investigation of complaint 4 What happens if I am contacted in relation to

More information

EXPECTATIONS AND INFORMATION FOR THE HOST FAMILY RELATIONSHIP

EXPECTATIONS AND INFORMATION FOR THE HOST FAMILY RELATIONSHIP EXPECTATIONS AND INFORMATION FOR THE HOST FAMILY RELATIONSHIP The University encourages direct communication between the family and the student wherever possible. Remember that many problems can be solved

More information

Essential Nursing and Care Services

Essential Nursing and Care Services Essential Nursing & Care Services Ltd Essential Nursing and Care Services Inspection report Unit 7 Concept Park, Innovation Close Poole Dorset BH12 4QT Date of inspection visit: 09 February 2016 10 February

More information

St Quentin Senior Living, Residential & Nursing Homes

St Quentin Senior Living, Residential & Nursing Homes St. Quentin Residential Home Limited St Quentin Senior Living, Residential & Nursing Homes Inspection report Sandy Lane Newcastle Under Lyme Staffordshire ST5 0LZ Tel: 01782617056 Website: www.stquentin.org.uk

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Newhaven Care 20 Penkett Road, Wallasey, CH45 7QN Tel: 01516305584

More information

Patient & Visitor Handbook. Rochester Methodist Hospital

Patient & Visitor Handbook. Rochester Methodist Hospital Patient & Visitor Handbook Rochester Methodist Hospital Telephone numbers To reach the following numbers from inside Rochester Methodist Hospital, Mayo Clinic or Saint Marys Hospital, dial only the last

More information

COOK JOB SUMMARY AND PERFORMANCE CRITERIA (See full job description for physical demands)

COOK JOB SUMMARY AND PERFORMANCE CRITERIA (See full job description for physical demands) COOK JOB SUMMARY AND PERFORMANCE CRITERIA (See full job description for physical demands) Department Assigned: Dietary Supervisor Title: Director of Food Services/Food Service Supervisor Purpose of Your

More information

Choosing Choosing Choosing Guide to Choosing a Nursing Home Choosing Choosing Choosing

Choosing Choosing Choosing Guide to Choosing a Nursing Home Choosing Choosing Choosing Choosing Choosing Choosing Guide to Choosing a Nursing Home Choosing Choosing Choosing To help you make important decisions for yourself or someone you care for. This official government booklet explains:

More information

PATIENT INFORMATION Please Print

PATIENT INFORMATION Please Print PATIENT INFORMATION Please Print DATE Patient s Last Name First Name Middle Name Suffix Gender: q Male q Female Social Security Number of Birth Race Ethnic Group: q Hispanic q Non-Hispanic q Unknown Preferred

More information

FORM CMS (2/2013)

FORM CMS (2/2013) Facility Name: Facility ID: Date: Surveyor Name: The purpose of the observation of the meal service is to determine whether this service takes into account: Resident choice/preferences for food items and

More information

The Homestay Host Experience

The Homestay Host Experience The Homestay Host Experience Hosting an international student can be a very exciting and rewarding experience for you and for the student. This package of information is developed for host families to

More information