Occupational Safety and Health

Transcription

1 GLOBAL EDITION Occupational Safety and Health For Technologists, Engineers, and Managers EIGHTH EDITION David L. Goetsch

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3 Occupational Safety and Health for Technologists, Engineers, and Managers, Global Edition Table of Contents Cover Preface Introduction Brief Contents Contents Part 1: Historical Perspective and Overview Chapter 1: Safety and Health Movement, Then and Now Developments Before the Industrial Revolution Milestones in the Safety Movement Tragedies that have Changed the Safety Movement Hawk's Nest Tragedy Asbestos Menace Bhopal Tragedy Factory Fire in Bangladesh Role of Organized Labor Role of Specific Health Problems Development of Accident Prevention Programs Development of Safety Organizations Safety and Health Movement Today Integrated Approach to Safety and Health New Materials, New Processes, and New Problems Rapid Growth in the Profession Return on Investment in Safety and Health Management The Foster Wheeler Study Chapter 2: Accidents and Their Effects Costs of Accidents Accidental Deaths in the United States Accidents versus Other Causes of Death Work Accident Costs and Rates Time Lost Because of Work Injuries Deaths in Work Accidents Work Injuries by Type of Accident Death Rates by Industry Parts of the Body Injured on the Job

4 Chemical Burn Injuries Heat Burn Injuries Repetitive Strain/Soft Tissue Injuries Estimating the Cost of Accidents Cost-Estimation Method Other Cost-Estimation Methods Estimating Hidden Costs Global Impact of Accidents and Injuries Chapter 3: Theories of Accident Causation Domino Theory of Accident Causation Heinrich's Axioms of Industrial Safety Heinrich's Domino Theory Heinrich's Theory and Corrective Action Domino Theory in Practice Human Factors Theory of Accident Causation Overload Inappropriate Response and Incompatibility Inappropriate Activities Human Factors Theory in Practice Accident/Incident Theory of Accident Causation Accident/Incident Theory in Practice Epidemiological Theory of Accident Causation Epidemiological Theory in Practice Limitations of Event-Chain Accident Causation Theories Systems Theory of Accident Causation Systems Theory in Practice Combination Theory of Accident Causation Combination Theory in Practice Behavioral Theory of Accident Causation Behavioral Theory in Action Drugs and Accident Causation Depression and Accident Causation Warning Signs Sources of Help Management Failures and Accident Causation Role of the Supervisor in Workplace Safety and Health Typical Management Failures That Cause Accidents Obesity and Accident Causation

5 Chapter 4: Roles and Professional Certifications for Safety and Health Professionals Modern Safety and Health Teams Safety and Health Manager Job of the Safety and Health Manager Role in the Company Hierarchy Problems Safety and Health Managers Face Education and Training for Safety and Health Managers Helpful Agencies and Organizations Engineers and Safety Design Process Safety Engineer Industrial Engineers and Safety Environmental Engineers and Safety Chemical Engineers and Safety Industrial Hygienist Health Physicist Occupational Physician Occupational Health Nurse Risk Manager Certification of Safety and Health Professionals Certified Safety Professional Certified Industrial Hygienist Certified Professional Ergonomist Certified Occupational Health Nurse Emerging Role of Safety Professionals Chapter 5: Safety, Health, and Competition in the Global Marketplace Competitiveness Defined Productivity and Competitiveness Productivity: A Global View Quality and Competitiveness How Safety and Health Can Improve Competitiveness Productivity and Cost Quality Response Time Service Image

6 Part 2: Laws and Regulations Chapter 6: The OSH Act, Standards, and Liability Rationale for the OSH Act OSHA's Mission and Purpose OSH Act Coverage Coverage of Federal, State, and Local Government Personnel OSHA Standards How OSHA Standards Are Developed Input from and Help for Small Business in Standards Development and Compliance OSHA Standards versus OSHA Regulations How Standards are Adopted, Amended, or Revoked How to Read an OSHA Standard Temporary Emergency Standards How to Appeal a Standard Requesting a Variance Confined Space Standard Hazardous Waste Standard OSHA's Record Keeping and Reporting Reporting Requirements Record-Keeping Requirements Reporting and Record-Keeping Incidence Rates Record-Keeping and Reporting Exceptions Keeping Employees Informed Workplace Inspections and Enforcement OSHA'S Whistleblower Program OSHA's Enhanced Enforcement Policy OSHA's Severe Violator Enforcement Program Follow-Up Inspections Programmed Inspections Public Awareness Settlements Section 11(b) Enforcement Orders Citations and Penalties Appeals Process Employee Appeals Employer Appeals State-Level OSHA Programs Services Available from OSHA Consultation Services Safety and Health Achievement Recognition Program Cooperative Programs

7 Alliance Program OSHA Strategic Partnership Program Challenge Program Voluntary Protection Programs Susan Harwood Training Grants Training and Education Services Employer Rights and Responsibilities Employer Rights Employer Responsibilities Employee Rights and Responsibilities Employee Rights Employee Responsibilities Keeping Up-to-Date on OSHA Problems with OSHA Other Agencies and Organizations NIOSH OSHRC Mine Safety and Health Administration (MSHA) Federal Railroad Administration OSHA's General Industry Standards Subpart D: WalkingWorking Surfaces Subpart E: Exit Routes and Emergency Planning Subpart F: Powered Platforms, Manlifts, and Vehicle-Mounted Work Platforms Subpart G: Occupational Health and Environmental Controls Subpart H: Hazardous Materials Subpart I: Personal Protective Equipment Subpart J: General Environment Controls Subpart K: Medical and First Aid Subpart L: Fire Protection Subpart M: Compressed Gas/Air Subpart N: Materials Handling and Storage Subpart O: Machinery and Machine Guarding Subpart P: Hand Tools/Portable Power Tools and Other Hand-Held Equipment Subpart Q: Welding, Cutting, and Brazing Subpart R: Special Industries Subpart S: Electrical Subpart T: Commercial Diving Operations Subpart Z: Toxic and Hazardous Substances OSHA's Maritime Standards Part 1915: Shipyard Employment Part 1917: Marine Terminals Part 1918: Longshoring Part 1919: Gear Certification OSHA's Construction Standards Standards and Codes Laws and Liability

8 OSHA's Stand on Safety Incentives Chapter 7: Workers' Compensation Overview of Workers' Compensation Objectives of Workers' Compensation Who is Covered by Workers Compensation and Who is not Historical Perspective Workers' Compensation Legislation Modern Workers' Compensation Workers' Compensation Insurance Resolution of Workers' Compensation Disputes Injuries and Workers' Compensation AOE and COE Injuries Who is an Employee? Disabilities and Workers' Compensation Temporary Disability Permanent Partial Disability Permanent Total Disability Monetary Benefits of Workers' Compensation Medical Treatment and Rehabilitation Medical Management of Workplace Injuries Administration and Case Management Cost Allocation Problems with Workers' Compensation Spotting Workers' Compensation Fraud and Abuse Future of Workers' Compensation Cost-Reduction Strategies General Strategies Specific Strategies Chapter 8: Accident Investigation and Reporting Types of Accident Investigations When to Investigate What to Investigate Common Causes of Accidents Who Should Investigate Conducting the Investigation

9 Isolate the Accident Scene Record All Evidence Photograph or Videotape the Scene Identify Witnesses Interview Witnesses Following Up an Accident Investigation Interviewing Witnesses When to Interview Where to Interview How to Interview Reporting Accidents Why Some Accidents Are Not Reported Discipline and Accident Reporting Ten Accident Investigation Mistakes to Avoid Chapter 9: Product Safety and Liability Product Liability and the Law Lawsuit Process History of Product Liability Law Strict Liability in Tort Statutory Product Liability Laws Applying Product Liability Laws Community Right-to-Know Act Developing a Product Safety Program Product Safety Coordinator Product Safety Committee Product Safety Auditor Evaluating the Product Safety Program Preparing to Evaluate the Program Conducting the Evaluation Role of the Safety and Health Professional Quality Management and Product Safety Product Safety Program Record Keeping User Feedback Collection and Analysis Product Literature and Safety Product Recalls and Safety Professionals Part 3: The Human Element

10 Chapter 10: Ergonomic Hazards: Musculoskeletal Disorders (MSDs) and Cumulative Trauma Disorders (CTDs) Ergonomics Defined Human Factors and Ergonomic Hazards Human Factors Defined Human Factors in Action Human Factors and Safety Factors Associated with Physical Stress Sitting versus Standing Stationary versus Moveable/Mobile Large versus Small Demand for Strength/Power Good versus Bad Horizontal Work Area Good versus Bad Vertical Work Area Nonrepetitive versus Repetitive Motion Low versus High Surface Contact Absence versus Presence of Negative Environmental Factors Ergonomics: A Political Football OSHA's Voluntary Ergonomics Guidelines OSHA's Ergonomics Standard (Voluntary Guidelines) Enforcement by OSHA Rationale for the Voluntary Guidelines Application of the Voluntary Guidelines Proposed Requirements of the Voluntary Guidelines Worksite Analysis Program for Ergonomics Information Sources Periodic Ergonomic Surveys Hazard Prevention and Control Workstation Design Design of Work Methods Tool Design and Handles Medical Management Program Trained and Available Health Care Providers Symptoms Survey Health Surveillance Employee Training and Education Encourage Early Report of Symptoms Protocols for Health Care Providers Evaluation, Treatment, and Follow-Up of CTDs OSHA Record-Keeping Forms Monitor Trends Training and Education Common Indicators of Problems Apparent Trends in Accidents and Injuries Incidence of CTDs Absenteeism and High Turnover Rates Employee Complaints

11 Employee-Generated Changes Poor Quality Manual Material Handling Identifying Specific Ergonomic Problems General Observation Questionnaires and Interviews Videotaping and Photography Drawing or Sketching Measuring the Work Environment Understanding the Ergonomics of Aging Ergonomic Problem-Solving Strategies Seated Repetitive Work with Light Parts Seated Work with Larger Parts Seated Control Work Standing Work Standing for Heavy Lifting and Carrying Work with Hands above Chest Height Work with Hand Tools Work with VDTs Economics of Ergonomics Inhibitors of Cost-Benefit Studies Cumulative Trauma Disorders Definition Classifications of CTDs Preventing CTDs Participatory Ergonomics Chapter 11: Stress and Safety Workplace Stress Defined Sources of Workplace Stress Human Reactions to Workplace Stress Measurement of Workplace Stress Shift Work, Stress, and Safety Improving Safety by Reducing Workplace Stress Stress in Safety Managers Stress and Workers' Compensation Chapter 12: Safety and Health Training

12 Rationale for Safety and Health Training Legal and Ethical Reasons for Training Who is Responsible for Training? Education and Training Requirements OSHA Training Requirements MSHA Training Requirements Safety and Health Professionals as Trainers Principles of Learning Four-Step Teaching Method Preparing Safety and Health Instruction Presenting Safety and Health Instruction Lecture-Discussion Method Demonstration Method Conference Method Other Presentation Methods Applying Safety and Health Instruction Evaluating Safety and Health Instruction Training Supervisors Training New and Transferred Employees Orientation Job-Specific Procedures Follow-Up Job Safety Analysis as a Training Technique Break Down the Job into Steps Identify Potential Hazards Develop Accident Prevention Procedures Using the JSA as a Training Technique Training Opportunities Available OSHA, NIOSH, MSHA, and NSC Illiteracy and Safety Impact of Illiteracy on Industry OSHA and the Illiteracy Problem Industry's Role in Fighting Illiteracy Role of Safety and Health Professionals in Literacy Training English as a Second Language Training Issues Modifying Training Methods Considering Cultural Concerns OSHA Standards and Training Chapter 13: Violence in the Workplace Occupational Safety and Workplace Violence: The Relationship Workplace Violence: Definitions

13 Legal Considerations Rights of Violent Employees Employer Liability for Workplace Violence Making Work-Related Determinations Risk-Reduction Strategies OSHA's Voluntary Guidelines on Workplace Violence Management Commitment and Employee Involvement Workplace Analysis Hazard Prevention and Control Training and Education Record Keeping and Evaluation Do's and Don'ts for Supervisors Emergency Preparedness Plan Part 4: Hazard Assessment, Prevention, and Control Chapter 14: Mechanical Hazards and Machine Safeguarding Common Mechanical Injuries Cutting and Tearing Shearing Crushing Breaking Straining and Spraining Puncturing Safeguarding Defined OSHA's Requirements for Machine Guarding Risk Assessment in Machine Operation Design Requirements for Safeguards Point-of-Operation Guards Point-of-Operation Devices Machine Guarding Self-Assessment Feeding and Ejection Systems Robot Safeguards Control of Hazardous Energy (Lockout/Tagout Systems) Lockout/Tagout Language Provisions of the Standard Permanent Electrical Safety Devices in Lockout/Tagout Programs General Precautions Basic Program Content Taking Corrective Action

14 Chapter 15: Falling, Impact, Acceleration, Lifting, and Vision Hazards with Appropriate PPE Causes of Falls Kinds of Falls Walking and Slipping Measuring Surface Traction Factors That Decrease Traction General Strategies for Preventing Slips Specific Strategies for Preventing Slips Slip and Fall Prevention Programs Practical Prevention Measures OSHA Fall Protection Standards Testing Fall Protection Equipment OSHA's Fall Protection Standard for Construction OSHA's Recommendations for Effective Fall Protection Ladder Safety What to Do after a Fall Monitor Fall Protection Equipment and Know Why It Fails Impact and Acceleration Hazards Protection from Falling or Accelerating Objects Head Protection Eye and Face Protection Foot Protection OSHA Regulations Relating to Footwear Lifting Hazards Back Safety/Lifting Program Proper Lifting Techniques Standing Hazards Antifatigue Mats Shoe Inserts Foot Rails Workplace Design Sit/Stand Chairs Proper Footwear Hand Protection Personal Protective Equipment Forklift Safety (Powered Industrial Trucks) Initial Training Program Content Refresher Training Program Content

15 Chapter 16: Hazards of Temperature Extremes Thermal Comfort Heat Stress and Strain Heat Stress Defined Heat Strain Defined Recognizing Heat Strain Clothing Heat Stress Management Cold Stress Burns and Their Effects Human Skin Severity of Burns Minor Burns Moderate Burns Critical Burns Chemical Burns Effects of Chemical Burns First Aid for Chemical Burns Chapter 17: Pressure Hazards Pressure Hazards Defined Sources of Pressure Hazards Boilers and Pressure Hazards High-Temperature Water Hazards Hazards of Unfired Pressure Vessels Hazards of High-Pressure Systems Cracking Hazards in Pressure Vessels Deaerator Vessels Amine Vessels Wet Hydrogen Sulfide Vessels Ammonia Vessels Pulp Digester Vessels Nondestructive Testing of Pressure Vessels Visual Examination Liquid Penetration Test Magnetic Particle Test X-ray Radiography Ultrasonic Test Pressure Dangers to Humans

16 Decompression Procedures Measurement of Pressure Hazards Reduction of Pressure Hazards Chapter 18: Electrical Hazards Electrical Hazards Defined Sources of Electrical Hazards Electrostatic Hazards Arcs and Sparks Hazards Combustible and Explosive Materials Lightning Hazards Improper Wiring Insulation Failure Equipment Failure Hazardous Locations for Electrical Equipment Electrical Hazards to Humans Detection of Electrical Hazards Reduction of Electrical Hazards OSHA's Electrical Standards Electrical Safety Program Electrical Hazards Self-Assessment Prevention of Arc Flash Injuries Training Requirements for Workers Permanent Electrical Safety Devices Chapter 19: Fire Hazards and Life Safety Fire Hazards Defined Sources of Fire Hazards Fire Dangers to Humans Detection of Fire Hazards Reduction of Fire Hazards Fire-Extinguishing Systems OSHA Regulations for Fire Brigades Disaster Preparations Preventing Office Fires Development of Fire Safety Standards OSHA Fire Standards

17 Life Safety Basic Requirements Flame-Resistant Clothing Fire Safety Programs Assessment Planning Awareness and Prevention Response Explosive Hazards Explosives-Related Concepts Common Uses of Flammable and Combustible Substances Other Health Hazards of Explosive Materials OSHA's Firefighting Options Self-Assessment in Fire Protection Hot Work Program Components of the Hot Work Program Fire Safety Equipment Precautionary Work Practices Contractor Requirements Fire Watch Requirements Permit Requirements Chapter 20: Industrial Hygiene and Confined Spaces Overview of Industrial Hygiene Industrial Hygiene Standards OSH Act and Industrial Hygiene OSHA Process Safety Standard and Management Guidelines OSHA Regulation for Chemical Spills Hazards in the Workplace Safety Data Sheets Environmental Stressors Toxic Substances Defined Entry Points for Toxic Agents Inhalation Absorption Ingestion Injection Effects of Toxic Substances Relationship of Doses and Responses Dose Threshold Lethal Dose

18 Lethal Concentration Airborne Contaminants Effects of Airborne Toxics Irritants Asphyxiants Narcotics and Anesthetics Effects of Carcinogens Asbestos Hazards Asbestos Removal and Containment Medical Records and Examinations Indoor Air Quality and "Sick-Building" Syndrome Toxic Mold and Indoor Air Quality ASTM D7338: Guide for the Assessment of Fungal Growth in Buildings Threshold Limit Values ACGIH's Classifications of TLVs and BEIs Calculating a TWA Hazard Recognition and Evaluation Prevention and Control Engineering Controls Personal Protection from Hazards Administrative Controls Additional Strategies Self-Protection Strategies NIOSH and Industrial Hygiene NIOSH Guidelines for Respirators Standards and Regulations OSHA Chemical Process Standard Environmental Protection Agency Risk Management Program Hazardous Materials Transportation Act General Safety Precautions Nanoscale Materials and Industrial Hygiene Confined Space Hazards OSHA Confined Space Standard OSHA Confined Space Standard (29 CFR ) Confined Space Defined Permit Space Defined Exemptions to Entry by Permit Only Written-Program Requirements Informing Contract Employees Entry Permits Cancellation of Entry Permits Training Assigned Duties: Authorized Entrant Assigned Duties: Attendant Assigned Duties: Entry Supervisor

19 Emergencies: Rescue service Personnel Emergencies: Harnesses and Retrieval Lines Safety Data Sheets OSHA's Hazard Communication Standard Written Hazard Communication Program Employee Right-to-Know Global Harmonization of OSHAs Hazard Communication Standard Chapter 21: Radiation Hazards Ionizing Radiation: Terms and Concepts Exposure of Employees to Radiation Precautions and Personal Monitoring Caution Signs and Labels Evacuation Warning Signal Instructing and Informing Personnel Storage and Disposal of Radioactive Material Notification of Incidents Reports and Records of Overexposure Notice to Employees Nonionizing Radiation Electromagnetic Fields in the Workplace EMFs and Health Problems An Appropriate Response for Safety Professionals Cancellation Approach Shielding Approach OSHA Standards for Health and Environmental Controls Chapter 22: Noise and Vibration Hazards Hearing Loss Prevention Terms Characteristics of Sound Hazard Levels and Risks Standards and Regulations ANSI Standard OSHA Regulations Hearing Hazards Monitoring Engineering and Administrative Controls Audiometric Evaluation

20 Personal Hearing Protection Devices Education and Motivation Record Keeping Program Evaluation Workers' Compensation and Noise Hazards Identifying and Assessing Hazardous Noise Conditions Noise Surveys Audiometric Testing Record Keeping Follow-Up Noise Control Strategies Engineering Controls Administrative Controls Hearing Protection Devices Vibration Hazards Injury-Prevention Strategies Other Effects of Noise Hazards Corporate Policy Evaluating Hearing Loss Prevention Programs Training and Education Supervisor Involvement Noise Measurement Engineering and Administrative Controls Monitoring Audiometry and Record Keeping Referrals Hearing Protection Devices Administration Future of Hearing Conservation: Noise Reduction Rating Old and New Rating Methods Compared Fit Testing of HPDs Chapter 23: Computers, Automation, and Robots Impact of Automation on the Workplace VDTs in Offices and Factories HumanRobot Interaction Safety and Health Problems Associated with Robots Minimizing the Safety and Health Problems of Robots Industrial Medicine and Robots Minimizing the Problems of Automation Challenge for the Future

21 Chapter 24: Bloodborne Pathogens and Bacterial Hazards in the Workplace Symptoms of AIDS How AIDS Is Transmitted How AIDS Is Not Transmitted AIDS in the Workplace Employee Rights Testing Education Legal Concerns Testing Issue Facts about Testing for AIDS and Other Diseases AIDS Education Planning an AIDS Education Program Counseling Infected Employees Easing Employees' Fears about AIDS Protecting Employees from AIDS CPR and AIDS Safety Needles Hepatitis B Virus (HBV) and Hepatitis C Virus (HCV) in the Workplace Hepatitis B Virus (HBV) Hepatitis C Virus (HCV) OSHA's Standard on Occupational Exposure to Bloodborne Pathogens Scope of Application Exposure Control Plan Record Keeping Preventing and Responding to Needlestick Injuries Responding to Needlestick Incidents Methicillin Resistant Staphylococcus Aureus (MRSA) in the Workplace Prevention Steps Part 5: Management of Safety and Health Chapter 25: Preparing for Emergencies and Terrorism Rationale for Emergency Preparation Emergency Planning and Community Right-to-Know Act Emergency Planning Emergency Notification Information Requirements Toxic Chemical Release Reporting

22 Organization and Coordination OSHA Standards First Aid in Emergencies First-Aid Training Program Beyond Training How to Plan for Emergencies Planning for Workers with Disabilities Involving Key Personnel Implementing Shelter-in-Place (SIP) Plans Evaluating Personnel Needs Distributing and Communicating the Plan Balancing Employer Responsibilities and Employee Right to Self-Determination Working with First Responders Implementing an Elevator Policy Developing Emergency Notification Strategies Practicing and Maintaining the EAP Evacuation Planning Marking of Exit Routes Communication and Alarm Procedures Outside Assembly Training Customizing Plans to Meet Local Needs Emergency Response Computers and Emergency Response Dealing with the Psychological Trauma of Emergencies Dealing with Emergency-Related Trauma Trauma Response Team Convincing Companies to Respond Recovering from Disasters Recovery Coordinator Recovery Team Recovery Analysis and Planning Damage Assessment and Salvage Operations Recovery Communications Employee Support and Assistance Terrorism in the Workplace Role of the Employer Securing Hazardous Materials Resuming Business after a Disaster Chapter 26: Ethics and Safety An Ethical Dilemma

23 Ethics Defined Guidelines for Determining Ethical Behavior Ethical Behavior in Organizations Safety and Health Professionals' Role in Ethics Best-Ratio Approach Black-and-White Approach Full-Potential Approach Company's Role in Ethics Creating an Ethical Environment Setting an Ethical Example Handling of Ethical Dilemmas Apply the Guidelines Select the Approach Proceed with the Decision Questions to Ask When Making Decisions Ethics and Whistle-Blowing Problems with Whistle-Blowing OSHA and Whistle-Blowing Noncovered Whistle-Blowing Chapter 27: Hazard Analysis/Prevention and Safety Management Overview of Hazard Analysis Preliminary Hazard Analysis CostBenefit Factors in Hazard Analysis Detailed Hazard Analysis Failure Mode and Effects of Analysis Hazard and Operability Review Human Error Analysis Technique of Operations Review Fault Tree Analysis Risk Analysis Hazard Prevention and Deterrence OSHA Process Safety Standard OSHAs Regulation for Chemical Spills Risk Assessment Safety Management Concerns Strategic Planning Safety Policy Written Procedures Employee Training Communication Human Resource Management

24 Self-Assessments Safety and Health Promotion Accident Investigation and Reporting Ongoing Monitoring Occupational Health and Safety Management Systems Chapter 28: Promoting Safety Company Safety Policy Promoting Safety by Example Safety Rules and Regulations Employee Participation in Promoting Safety Safety Training Suggestion Programs Visual Awareness Safety Committees Safety Committee Meetings Personal Commitment to Workplace Safety Employee-Management Participation Incentives Competition Teamwork Approach to Promoting Safety Characteristics of Effective Teams Potential Benefits of Teamwork in Promoting Safety Potential Problems with Teams Responsibilities of Team Members Persuasion as a Promotional Tool Projective Communication for Persuasion Receptive Communication for Persuasion Promoting Off-the-Job Safety Costs of Off-the-Job Injuries and Deaths Off-the-Job Training Programs Chapter 29: Environmental Safety and ISO (Environmental Management) Safety, Health, and the Environment Legislation and Regulation OSHA-EPA Partnership Clean Air Act

25 Economics of Environmental Regulation Types of Environments Role of Safety and Health Professionals Hazards of the Environment Indoor Environmental Quality Hazardous Waste Reduction OSHA Hazardous Waste Standard Organizing a Waste Reduction Program Waste Reduction Audit Environmental Management System (EMS) Rationale for the EMS Movement Potential Benefits of an EMS International Organization for Standardization (ISO) ISO ISO Standard Requirements of the ISO Standard Chapter 30: TSM: Total Safety Management in a Quality Management Setting What is QM? How Does QM Relate to Safety? Safety Management in a QM Setting What is TSM? TSM Defined Translating TSM into Action TSM Steering Committee Improvement Project Teams TSM Facilitator Fundamental Elements of TSM Strategic Basis Performance Oriented Executive Commitment Teamwork Oriented Employee Empowerment and Enlistment Scientific Decision Making Continual Improvement Comprehensive, Ongoing Training Unity of Purpose Rationale for TSM Implementing TSM: The Model

26 Chapter 31: Establishing a Safety-First Corporate Culture Safety-First Corporate Culture Defined Importance of Having a Safety-First Corporate Culture Globalization of Competition and Safety Safety as a Cultural Imperative How Corporate Cultures are Created What a Safety-First Corporate Culture Looks Like Ten Steps for Establishing a Safety-First Corporate Culture Understand the Need for a Safety-First Corporate Culture Assess the Current Corporate Culture as It Relates to Safety and Health Plan for a Safety-First Corporate Culture Expect Appropriate Safety-Related Behaviors and Attitudes Model the Desired Safety-Related Behaviors and Attitudes Orient Personnel to the Desired Safety-Related Behaviors and Attitudes Mentor Personnel in the Desired Safety-Related Behaviors and Attitudes Train Personnel in the Desired Safety-Related Behaviors and Attitudes Monitor and Evaluate Safety-Related Behaviors and Attitudes at All Levels Reinforce and Maintain the Safety-First Corporate Culture Glossary Index