Compassionately caring for you

Transcription

1 Compassionately caring for you Home in Sussex, Surrey and Hampshire

2 Compassionately caring for you, in the comfort of your own home Contents Letter from our founder... 3 Knowing when to consider home... 4 The pathway... 6 Why choose... 8 A guide to commencing Domestic support Peace of mind...13 Hourly...14 I lived with both my Grannies at various times whilst growing up. I saw them go through the full spectrum of, from domestic support to end of life. I m passionate about providing high quality home, that is good enough for my family. It s not always easy broaching the subject of with loved ones. We offer some hints and tips, and advice you may wish to consider. Some families find it easier to discuss the concept of domestic support, which is the first step on the road to and supporting someone to safely maintain their independence at home. We believe in a pro-active approach to, which can enhance someone s quality of life for longer. We also believe that in many instances, home is best. Many people think that when needs reach a certain level residential is the only option, this is not the case. is founded on the values of compassionate, professional and reliable, delivered by friendly and personable people. Night...15 Live In...16 Advice & funding home...18 Home can be best...20 Contact us...22 We understand that making the decision whether home is right for you and/or your loved ones can be difficult. We are here to help. We hope some of the information covered through our brochure will help address some of the questions you may have, but we know it s only a start. Please contact us and we would be delighted to discuss your needs in more detail, or to book an initial, no obligation, assessment. Yours faithfully, Founder 3

3 We can support with the following types of : Convalescence - recuperation post operation / hospital visit Respite - providing a break for a family r Short term - on holiday or for a special occasion Long term - best alternative to residential Care for couples - living life together for longer Palliative - home sweet home rather than a hospice Clients we work with may have: Knowing when it s time to consider home There may be a time in life where a little extra support with everyday tasks is needed. Perhaps daily activities, from household chores to personal, are becoming increasingly difficult? Perhaps you have noticed a loved one is struggling to cope or take of themselves in the way you were used to them doing? There are many reasons why we might need a little extra support, from personal needs to health and medical needs, such as dementia or recovering post hospital visit. When these needs arise, the support from one of our workers (or CareAngels as we like to call them) can help make the world of difference for the person receiving support, as well as their family. Questions to consider whether you may benefit from home Are you being discharged from hospital and require convalescence at home? Is cooking meals for yourself becoming a difficult task? Are you living with a progressive medical condition? Do you need assistance in getting to and from appointments? Are you wanting to leave a home but are unsure if your needs can be met in the comfort of your own home? Are everyday tasks becoming a struggle? Do you need some extra support with personal, such as dressing and bathing? Are you finding it increasingly difficult to remember things and get easily confused? 4 Are you vulnerable to slips, trips and falls, which could cause injury? Would you benefit from some assistance in administering your medications? Could you or your family benefit from a bit of respite? Are you in need of supportive and compassionate palliative? Mobility issues and/or frailty Parkinson s Dementia or Alzheimer s Cancer Isolation & loneliness A need for palliative Stroke Complex needs Multiple sclerosis Other life limiting conditions 97% of people prefer to remain at home I am writing to thank you so very much for all the and help that have given us over the last two and a half years, looking after my Father. We really could not have managed without you and the way in which you provided appropriately skilled assistance at the different stages of the end of my Father s life. I would not hesitate to recommend you to others. Please let everyone know how much we appreciated all that they did for my Father, and to me and my sisters. To all at, we cannot thank you enough for the you have provided for our Aunt over the past few years. We are both GP s in Suffolk and have considerable experience of provided to our patients. Your agency is head and shoulders above any others we have worked with. It all comes down to the ethos of a company and the people involved. Client s niece & nephew, Chichester Client s daughter, Emsworth 5

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5 Winners of the Why Choose? Fantastic Carers To inspire confidence in the hearts of clients and their families through the professional and compassionate that we deliver to our clients, as well as our people. It is our wonderful CareAngels that make us who we are. Each working with compassion and professionalism. All of our staff are thoroughly vetted, including: references, DBS check, psychometric test, face to face interview, and skills assessments. Our staff receive comprehensive training, and on-going support. Continuity Of Care Continuity of is important to you, and it s important to us. Our coordination team work hard to ensure visits from a regular team of rs at your preferred times. Of course, our CareAngels need breaks and occasionally get sick too, but we will keep you abreast of any changes. A Team Of Professionals Guardian Angels Carers is made up of a team of knowledgeable and experienced professionals. Our Registered Care Manager has over 35 years experience in health and, and we have a medical advisor on stand-by (always handy having a GP in the family!). Our Values: Compassion Professional Personable Reliable Quality Effective See our independent reviews: my.workingfeedback.co.uk/gars.co.uk 8 Responsive Caring Well-led agency.cfm/id/ Friendly Observer & Gazette Business Awards Winner of the Large Business Award, and Overall Business Award winners. Winner of the Large Business Award, and Overall Business Award winners. Benefits of Choosing Us Our Mission Safe JP South Business Awards Trusted By The Experts We have been recommended by many local professionals, from GPs, district nurses and specialist nurses e.g. for multiple sclerosis and stoma. In addition, we do a lot of work with Continuing Health Care, providing home from hospital and end of life packages. Unique and Personal Service We understand that everybody s needs are different. We take the time to get to know you, your likes/dislikes, needs and preferences, before creating a plan of unique to you. We ensure our rs have access to the most up to date information about you and the being delivered, using our specialist management technology. Dedicated Care Manager Relationships and trust are important, and this is never more true than when you open the door to your home. From your first meeting with us, to ongoing support and re-assessments, you will be assigned a dedicated Care Manager who will oversee all aspects of your. Responsive We understand that needs change. The support you need now may be very different a few months, or years, down the line. We will respond to your changing needs. Our support grows as your needs vary. This can all happen whilst you remain in the comfort of your own home. Complete Solution Whether you need a little domestic help or complete around the clock, we can help. Many people get to the stage where they feel institutional/residential is the only option. We offer an alternative; comprehensive, one to one, in the comfort and familiar surroundings of your own home. 9

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9 Live In Care Home is where the heart is, we believe this is the best alternative to residential Why choose Live In? For quality of life With Live In you will have uniquely tailored, one-toone support. In a /nursing home your schedule may not be your own, as there tends to be a ratio of 4 clients to 1 r with an average of 3.5 hours of being delivered. In hospital, this increases to 8 patients to 1 nurse. You will be able to lead the life you have become accustomed to at home, which is often enhanced with the support of a Live In r, who can accompany you on outings and support you with activities and perhaps hobbies once forgotten. For value Our weekly cost ranges from 945 to 1295 dependent on the level of need; this works out cheaper than most good homes. The cost saving is greater when a couple both need support, as they can share one live-in r rather than paying for two home fees. If you already receive hourly, there is a cost saving after 7.5 hours of hourly support and yet the benefits are greater by having someone there around the clock. Who would benefit from Live In? Home sweet home A recent survey by the Alzheimer s Society says 85% of people do not want to go into a home. After all, there is no place like home; surrounded by pets, friends, family, furniture, your garden, neighbours, and the shops you have always known. Staying in a familiar setting can have particularly positive results for someone living with Dementia. Live In is ideal for: Convalescence - recuperation post operation Respite - providing a break for a family r Short term - on holiday or for a special occasion Long term - best alternative to residential Couples live-in - living life together for longer Palliative - home sweet home rather a hospice Thank you for the fantastic time and attention shown to my Mother during our initial assessment meeting. You made the experience personal and friendly, and Mum already feels that she has built a great relationship the company! I was extremely impressed. Thank you. Client s daughter, Arundel We are very grateful for all the help through Guardian Angel Carers. We ve used rs before who were OK, but now I suddenly realise what good should be like! Thank you so much, the whole process has been really easy and it's an absolutely brilliant service. Client s daughter, Petersfield Dementia - comfort of familiar surroundings What you can expect from your r Once your CareAngel has been assigned, you can expect a professional service that follows the agreed plan. This includes assisting with: Food shopping and meal preparation Personal (washing/dressing) Administering medication CareAngels can also assist with minor medical needs such as changing catheter bags, stoma bags or basic first aid. If there is a higher level of medical needed, we are happy to liaise with the district nurse/gp. For dressing wounds, replacing catheters and administering medication intravenously, this can all be coordinated with the local district nurse team at no additional cost. What your Live In r needs You are responsible for providing full board and lodging for your CareAngel. This should include: a bed with adequate bedding, a space to store personal items, bedside table and light, a lockable door, heating, adequate lighting and the use of a bathroom with toilet, basin and shower or bath. We expect our rs to have access to unlimited WiFi. This allows our CareAngels to keep in touch with family members and the office so they feel less isolated. Live In rs are also entitled to 8 hours sleep and a 2 hour break during the day, times of which can be agreed with you. Companionship What is Live In Care? Live In is the popular alternative to residential. It allows people to stay happily in their own home with one-to-one, personalised support. 16 Light domestic housework Pet Escorting outings including appointments, social events, trips out to places of interest, etc. Liaising with family, doctors, health professionals, and our support team The Better at home report produced by the Live In Care Hub states almost ONE THIRD fewer falls and 75% FEWER hip fractures for people receiving live-in versus from residential and nursing homes. 17

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11 Families may think their only option is a home, but it is possible for their According to the NHS, it s good for elderly people with dementia to remain 20 But, that doesn t have to be the case. According to Rachel Messingham, of Chichester-based specialists Guardian Angels Carers, a Live In r can make a world of difference and take a weight off the shoulders of loved ones. That could be adapting the home slightly so it s both safer and more suited to their needs. Or it could be thinking of an allround package that lets them stay independent for longer. in their own home, living independently for as long as possible. Making plans early and talking to loved ones about what the future holds, is key to making sure they are as comfortable and secure as possible. Many families wrongly assume that when living independently becomes too much of a challenge, the only option is to consider moving to a home. For elderly people with health issues, such as dementia or limited mobility that make living independently a challenge, the thought of leaving the place where they feel safest can lead to stress not just for them, but for other family members too. But as we get older, feeling close to what s familiar, near to loved ones and surrounded by objects that spark fond memories is even more important. And of course, it goes without saying that wherever we are in the world, whatever we re doing, home has a special place in our hearts. We ve all heard the saying: East or West, home s best. A Live In r can take the pressure off the family and provide that s completely focused on the individual, or couple, providing Peace of Mind for the client and their family. Many families are surprised to find it costs less than they think for 24 hour live in r, she adds. We have some clients who have had the same rs for several years and other clients who have been provided with short term to help families through a difficult period, or perhaps when the main r has been unable to for their husband, wife or partner, owing to hospitalisation or ill health themselves. They also provide companionship, adds Rachel, both in the home and outside on short trips, for a walk, visit the theatre, or out for a meal. A Live In r can be on hand to assist from breakfast to bedtime and overnight, making sure they are not only looked after but enjoy as much independence as possible. loved one to stay in their own home with one-to-one, if the is planned far enough in advance, people can stay at home for far longer and have a great quality of life. Home can be best Client, Horsham I just want to phone to compliment your company. You are all very kind and helpful without exception. I am very happy with the service I am experiencing. Client, Littlehampton Thank you for the excellent and attention I ve received from all the ladies who have visited me. 21

12 Hello, call us now! Christina call us now! Head Office: The Granary Oak Lane Apuldram Chichester West Sussex PO20 7FD call us now! Head Office: The Granary Oak Lane Apuldram Chichester West Sussex PO20 7FD Founder, two times Olympic sailor, Christina Bassadone (pictured) is used to running a tight ship and her business is no exception! Taking her diligent, focused, hard working attitude Christina has built into an ever-growing team of Angels, ready to wing their way over to you. Founder & Managing Director independence, dignity and individuality. whilst promoting and supporting their clients with the highest standard of checked rs work together to provide our All our fully chosen, highly trained, DBS receiving the best possible. tirelessly to ensure that all our clients are and wishes of our clients first, and work friendly home agency. We put the needs is a unique and Head Office: The Granary Oak Lane Apuldram Chichester West Sussex PO20 7FD is a unique and friendly home agency. We put the needs tirelessly to ensure that all our clients are and wishes of our clients first, and work receiving the best possible. All our fully chosen, highly trained, DBS checked rs work together to provide our clients with the highest standard of whilst promoting and supporting their independence, dignity and individuality. Christina Founder & Managing Director Founder, two times Olympic sailor, Christina Bassadone (pictured) is used to running a tight ship and her business is no exception! Taking her diligent, focused, hard working attitude Christina has built into an ever-growing team of Angels, ready to wing their way over to you. Hello, Christina Founder & Managing Director independence, dignity and individuality. whilst promoting and supporting their clients with the highest standard of checked rs work together to provide our All our fully chosen, highly trained, DBS receiving the best possible. tirelessly to ensure that all our clients are and wishes of our clients first, and work friendly home agency. We put the needs is a unique and Head Office: The Granary Oak Lane Apuldram Chichester West Sussex PO20 7FD is a unique and friendly home agency. We put the needs and wishes of our clients first, and work tirelessly to ensure that all our clients are receiving the best possible. All our fully chosen, highly trained, DBS checked rs work together to provide our clients with the highest standard of whilst promoting and supporting their independence, dignity and individuality. call us now! Christina Head Office: The Granary, Oak Lane, Apuldram, Chichester, West Sussex PO20 7FD Founder, two times Olympic sailor, Christina Bassadone (pictured) is used to running a tight ship and her business is no exception! Taking her diligent, focused, hard working attitude Christina has built into an ever-growing team of Angels, ready to wing their way over to you. Liphook Tel: liphook@gars.co.uk Call our friendly team today on Founder & Managing Director Contact Founder, two times Olympic sailor, Christina Bassadone (pictured) is used to running a tight ship and her business is no exception! Taking her diligent, focused, hard working attitude Christina has built into an ever-growing team of Angels, ready to wing their way over to you. Horsham Tel: horsham@gars.co.uk or livein@gars.co.uk Worthing Tel: worthing@gars.co.uk We provide Live In across Sussex, Surrey and Hampshire. Chichester Tel: Worthing Chichester Horsham Liphook

13 Medication administration Personal ar s.co.uk 033 Companionship Medication administration Dementia Shopping & meal preparation Driving to appointments Domestic support Personal ar s.co.uk 033 Companionship Dementia Shopping & meal preparation Driving to appointments Domestic support Medication administration Personal ar s.co.uk 033 Companionship Medication administration Dementia Shopping & meal preparation Driving to appointments Domestic support Personal ar s.co.uk 033 Companionship Dementia Shopping & meal preparation Driving to appointments Domestic support