QUALITY BY DESIGN. THE REFLECTIONS OF THE HOSPICE VOLUNTEER Presented by: Demetress Harrell, MA-LBSW CEO Hospice in the Pines, Inc.

Transcription

1 QUALITY BY DESIGN THE REFLECTIONS OF THE HOSPICE VOLUNTEER Presented by: Demetress Harrell, MA-LBSW CEO Hospice in the Pines, Inc.

2 SPEAKER S COMMENTARY Demetress Curl-Harrell has been employed in hospice care for more than 22 years and is dedicated to the advocacy of promoting quality end of life care. Demetress currently serves on the National Hospice & Palliative Care Organization s Education Committee which is devoted to promoting leadership development, coaching, research and educational training to hospice professionals nationally as well as internationally. Demetress is committed to the evolution of assuring every patient has the right to die with dignity and that families receive the best professional support through individuals as yourselves. Personal Dialogue While Demetress has presented across the nation on topics associated with hospice and palliative care, nothing has better prepared her for the role as an only child caregiver for her father like that of being confronted with the professional role as a provider on a daily basis.

3 WELCOME TO SANTA FE 33 RD ANNUAL TEXAS & NEW MEXICO HOSPICE CONFERENCE F-5 Quality by Design; Reflections of the Hospice Volunteer 9:40 a.m.-10:40 a.m. Saturday

4 VALUE OF THE HOSPICE VOLUNTEER The hospice volunteer is an essential member of the hospice team and their unselfish devotion is remarkable. This session will answer the question of what hospice would be like without their presence and define the very essence of their attributes.we hope this will motivate you to build upon their existence.

5 WORDS OF GRATITUDE Hospice is a very special industry and your dedication to this incredible professions is also commendable. As we recognize the coordination of this years 33 rd Annual T&NMH Conference, I am honored to share this time with individuals who are invested in expanding their educational knowledge. I am especially grateful to have been a presenter across the nation and honored to discuss subjects that are so vital to end of life care. Thank you for selecting this Session

6 WHY DO WE VOLUNTEER The Story Behind Our Actions

7 THE TRUTH OF THE MATTER

8 SESSION OBJECTIVES Define and recognize the essentials of the hospice volunteer Identify four components used in recruiting and retaining volunteers Recognize successful volunteer training & development modules used in hospice programs Appraise the professional ethics while preventing potential liabilities Classify the various roles volunteers play in the hospice program

9 MAKING A DIFFERENCE THE END OF LIFE REFLECTION Hospice remains committed to providing care that treats the person, not the disease, and emphasizes quality of life, not duration..

10 THE IMPACT OF THE HOSPICE VOLUNTEER What is Hospice? Follows a palliative care philosophy. * Primary goal is in reducing severity of disease symptoms rather than providing a cure Offers comfort and dignity to the patient dealing with illness Treats the patient holistically, physically, spiritually, and emotionally Reaches out to the families, caregivers all with incredible support and assistance of the volunteers.. Hospice would not be complete without Volunteers

11 HOSPICE VOLUNTEERS HELP PATIENT S LIVE LIFE Have you ever questioned life without people.. Often when one is faced with a life limited circumstance their life becomes isolated Hospice volunteers provide companionship to people living with serious illness and aid their families by adding quality of life. Hospices rely on volunteers to help with office work, fundraising, community outreach and various other daily operational functions. CMS guidelines require hospices to recruit volunteers. We must have annual Volunteer hours

12 THE MAGNITUDE OF THE HOSPICE VOLUNTEER

13 WHAT IS YOUR METHODOLOGY

14 VALUABLE RECRUITMENT PROCESS ASSURES LONG-TERM COMMITMENT Four Key Components I. Great at networking because it defines you have a strong interest in people. A great Volunteer (Coordinator) recruiter has a need to be around and with people II. Exceptional influencing skills, ability to use social strategies (i.e. Facebook, s, phone calls, civic groups) to channel marketing that will target volunteers for the core functions necessary in your hospice program. III. Personalizing and leveraging uniqueness, demonstrate what sets your program apart from other volunteer opportunities. (Why is hospice different; there is power and importance in personalization..rather than rely on a generic recruiting brand, as hospice professionals we must instead brand every volunteer job and staff discipline as unique. IV. Assure the volunteer that your program uses technology; yet is not consumed by it. Hospices are focused on getting results, but what is more important to you is that both the program and the volunteer is successful.

15 RETENTION IS WHAT RETENTION DOES Communication Collaboration Cohesiveness Compliment Competitive Edge Limited resources will require position prioritization Retention problems will increasingly impact recruiting so be creative Recognize it is not about compensation

16 RECOGNITION IS ESSENTIAL

17 THE STORY OF MRS. PAT QUALITY BY DESIGN

18 UTILIZING VOLUNTEER TRAINING TO ACCESS SYSTEMIC COMPLEXITIES

19 DEVELOPMENT MODULES Discuss practical training applications & techniques Address Death & Dying in hospice care to identify roles Recognize the different elements involved in clerical & clinical volunteer roles, as well as duties Assess the proper management in developing a quality volunteer program Evaluate performance and promote quality outcomes measures Motivate through accolade achievements

20 VOLUNTEER TRAINING

21 ESSENTIAL ELEMENTS IN VOLUNTEER ETHICS 1. Set of principles of right conduct. 2. Identify theory or a system of moral values. 3. Appraise the study of the general nature of morals and of the specific moral choices to be made by a person; moral philosophy. (Validate bounderies) 4. Abide by the hospice rules or standards governing the conduct of a person or the members of a profession.understand proper disclosure.

22 THE ROLE OF VOLUNTEERS IS INVALUABLE The unselfish dedication of volunteers is essential to the important work provided by our nation s hospice programs. Every hospice relies on volunteer support to provide excellent end-of-life care to each patient and their family. By being a hospice volunteer, you will gain tremendous personal satisfaction in the labor of love offered to another individuals life. Hospice helps people live, hospice focuses on caring and not curing while enhancing one s quality. Volunteers are the best marketers for your program. All made possible by the support of volunteers.

23 VOLUNTEERS ARE MOBILE WITH HOSPICE VOLUNTEERS ARE LOVE IN MOTION Hospice volunteers can do.just about anything! Listen to a patient s concern Being a comfort as a supportive presence Running errands Encouraging the patient to tell their life story Becoming an advocate for the patient and assisting the hospice staff Providing assistance with a personal touch and helping to relieve the caregiver Endless Potential

24 SUPPORTING THE EFFORTS OF VOLUNTEER SERVICE

25 LOVING HANDS

26 Is to become a volunteer BEST WAY TO IDENTIFY WITH VOLUNTEERS

27 VOLUNTEERING VOLUNTEER OPPORTUNITES

28 15 years of Service VOLUNTEER RETIREMENT

29 THE ESSENCE OF QUALITY BY DESIGN

30 Feeding 5000 GREAT EVE FEED

31 VOLUNTEER COORDINATORS, VOLUNTEERS & MEMBERS What an esteemed pleasure to support the efforts of volunteers it is your compassion that guides our performance. Unselfish and noble actions are the most radiant pages in the biography of souls ~ David Thomas

32 QUOTE The world is hugged by the faithful arms of volunteers.. ~Terri Guillemets You are Exceptional

33 QUESTIONS

34 SPECIAL THANKS